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Enterprise Content Management (ECM) reviews by real, verified users. Find unbiased ratings on user satisfaction, features, and price based on the most reviews available anywhere.

Best Enterprise Content Management (ECM) Software for Enterprise Businesses

    Products classified in the overall Enterprise Content Management (ECM) category are similar in many regards and help companies of all sizes solve their business problems. However, enterprise business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Enterprise Business Enterprise Content Management (ECM) to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Enterprise Business Enterprise Content Management (ECM) category.

    In addition to qualifying for inclusion in the Enterprise Content Management (ECM) Software category, to qualify for inclusion in the Enterprise Business Enterprise Content Management (ECM) Software category, a product must have at least 10 reviews left by a reviewer from an enterprise business.

    Top 10 Enterprise Content Management (ECM) Software for Enterprise Businesses

    • DocuShare
    • DocuWare
    • Laserfiche
    • Zoho Docs
    • OnBase
    • PrizmDoc Viewer
    • IBM FileNet
    • Vault Platform
    • ShareGate Desktop
    • iManage

    Compare Enterprise Business Enterprise Content Management (ECM) Software

    G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
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    (128)4.0 out of 5

    Easy content management – intuitive, integrated and cloud-enabled. Xerox DocuShare is enterprise content management (ECM) designed with usability, flexibility and convenience in mind. It helps knowledge workers be more efficient every day by focusing on the intersection of people, paper and processes – the lifeblood of today’s work environment. The latest release of DocuShare features personalized views, few clicks, mobile-friendly web design, application integration and enhanced workflow and

    (183)4.4 out of 5
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    DocuWare provides digital document management and automated workflow solutions to organizations of any size and across all major industries from manufacturing and retail to healthcare and government. With availability in 18 languages and supporting cloud and on-premises deployments, DocuWare currently serves over 15,000 customers and 650,000 users across 100+ countries with a global network of over 750 partners.

    (318)4.6 out of 5
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    Laserfiche® is the leading global provider of intelligent content management and business process automation. Through powerful workflows, electronic forms, document management and analytics, Laserfiche eliminates manual processes and automates repetitive tasks, accelerating how business gets done. Laserfiche pioneered the paperless office with enterprise content management more than 30 years ago. Today, Laserfiche is innovating with cloud, machine learning and AI to enable organizations in more

    (117)4.4 out of 5

    Zoho Docs is a comprehensive online document management system used for creating, storing, sharing and collaborating on documents of almost any format available. The application consists of two distinct core functions: document storage and management and document editing and collaboration. Using Zoho Docs, you can: ●Store and preview over 160 file types online - From documents to images, excel sheets to presentations and even music and movies. ● Share files securely within or outside the or

    (120)4.2 out of 5

    OnBase is a single enterprise information platform for managing content, processes and cases deployed on-premises or in the Hyland Cloud. OnBase centralizes important business content in one secure location, and then delivers relevant information to the right people when they need it, wherever they are. Increase productivity, deliver excellent customer service and reduce risk across the entire enterprise. Learn more at OnBase.com.

    (60)4.6 out of 5
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    Founded in 1991, Accusoft is a software development company specializing in content processing, conversion, and automation solutions. From configurable applications to APIs built for developers, Accusoft software enables users to solve their most complex workflow challenges and gain insights from content in any format, on any device. The company's flagship product, PrizmDoc Viewer, is an HTML5 document viewer and collection of content manipulation APIs that help web developers embed document v

    IBM® FileNet® Content Manager, recognized by Gartner as a "Leader" in the Magic Quadrant for Content Services Platforms for 2018, is an industry leading Enterprise Content Management (ECM) solution. FileNet Content Manager provides organizations with flexible container based deployment options, enhanced security capabilities such as role based redaction, together with automation and collaboration capabilities required to improve the customer experience and employee productivity. IBM FileNet Con

    (34)4.2 out of 5

    Vault Platform is a cloud platform built for regulated content management. From an electronic trial master file that study teams like to use, to an enterprise-wide quality system that scales globally, Veeva Vault delivers best practices with unprecedented ease.

    (25)4.7 out of 5

    Migrate to Office 365 or SharePoint On-Premises, quickly and easily. ShareGate Desktop is your go-to for preparing, evaluating, and making your move to Office 365 or SharePoint On-Premises, complete with industry-leading support. - List existing content in your source environment - Catch potential migration errors before migrating - Make the move to Office 365 or SharePoint On-Premises at insane speeds - Keep all your content and structure as the business expects it to be after your move (inclu

    (94)4.0 out of 5

    iManage transforms how professionals get work done, empowering organizations to be more agile, productive, and secure. iManage Work is the industry’s leading email and document management application, enabling professionals to create, manage and collaborate on work product from anywhere, on any device. Available on-premises or in the cloud, iManage Work delivers an intuitive, consumer-like user experience and powerful tools to enable professionals and organizations to respond to business demand

    (43)4.7 out of 5
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    MHC Software (MHC) is a leading provider of enterprise content automation and document management software solutions. MHC's proprietary solutions accelerate customers' digital transformation journeys, allowing them to significantly increase productivity by converting manual and paper-based processes into highly-automated digital processes by leveraging web forms, workflow automation, OCR capture automation, flexible and dynamic content creation, and powerful self-service document access. MHC is

    (293)4.4 out of 5
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    eFileCabinet empowers businesses to reinvent their most common processes to be more efficient. Offering both cloud and on-premise platforms, eFileCabinet is document management software that provides businesses with intelligent organization, workflow automation, secure file-sharing, and eSignature requests, all on one platform. Businesses never have to worry about losing documents, wasting time, or keeping compliant. eFileCabinet is accessible via web browser and a desktop app.

    (77)4.0 out of 5

    Nuxeo makes it easy to build smart content applications that enhance customer experiences, improve decision making, and accelerate products to market. Common use cases for the Nuxeo Platform include digital asset management (DAM), enterprise content management (ECM), product asset management (PAM), document management, case management, and knowledge management. The Nuxeo Platform has been architected to take full advantage of the cloud and uses a modular architecture to deliver elastic scalabi

    (134)4.3 out of 5

    M-Files provides a next-generation intelligent information management platform that improves business performance by helping people find and use information more effectively. Unlike traditional enterprise content management (ECM) systems or content services platforms, M-Files unifies systems, data and content across the organization without disturbing existing systems and processes or requiring data migration. Using artificial intelligence (AI) technologies in its unique Intelligent Metadata Lay

    (89)3.8 out of 5

    Oracle WebCenter is the user engagement platform for social business, connecting people and information. Stay up to date with product news, events & more.

    (91)4.3 out of 5
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    AODocs is the only document management and business process platform fully integrated with Google Drive and Google Workspace, allowing organizations in all industries to easily control their documents, scale their business-critical processes, and meet compliance requirements while enhancing user experience. Replacing legacy ECM platforms with a cloud-based, collaborative platform, like AODocs dramatically reduces the time and money spent on maintaining IT systems. AODocs’ patented business pro

    (119)4.0 out of 5
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    While eSignature has changed the way that many organizations execute a contract, the lifecycle before and after signature is often managed through manual processes, spreadsheets, and emails—slowing the pace of doing business, increasing risk, and frustrating customers and employees. DocuSign CLM (Contract Lifecycle Management) allows organizations to streamline the agreement lifecycle by transforming analog manual processes into a digital automated workflow. The end result is an accelerated pac

    (25)3.7 out of 5

    OpenText Content Suite is an integrated group of ECM solutions designed to help organizations take full advantage of the opportunities offered through Digital Transformation. By creating a centralized, unified information grid, Content Suite connects information from across the enterprise with the people and systems that need it, driving Personal Productivity with simple, intuitive tools and user experiences, Process Productivity through full integration with lead applications such as SAP and Mi

    (22)4.0 out of 5

    Perceptive Content is a content and process management suite from Hyland designed to manage the entire content lifecycle, from capture to disposition. Perceptive Content provides flexible functionality across multiple business applications, integration with virtually any business system and a simple-to-use interface – all of which help organizations transform internal processes and the customer experience. These capabilities are available in the Hyland Cloud, providing organizations with a flexi

    (117)3.7 out of 5
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    Organizations face critical issues such as a changing workforce and increased focus on positive customer experiences to extend value. To accomplish this, they are turning to new forms of automation and data exchange. Digital transformation supports growth by lowering costs, improving operational efficiency and accelerating change. DocStar is a browser-based enterprise content-management and process-automation platform enabling global digital transformation. With DocStar, businesses can bette

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    Check out the G2 Grid® for the top Enterprise Content Management (ECM) Software products. G2 scores products and sellers based on reviews gathered from our user community, as well as data aggregated from online sources and social networks. Together, these scores are mapped on our proprietary G2 Grid®, which you can use to compare products, streamline the buying process, and quickly identify the best products based on the experiences of your peers.
    Leaders
    High Performers
    Contenders
    Niche
    OpenText EIM
    DocuSign CLM
    Oracle
    OnBase
    Perceptive Content
    DocuShare
    Vault Platform
    Laserfiche
    Nuxeo
    M-Files
    IBM FileNet
    DocStar ECM
    Zoho Docs
    DocuWare
    eFileCabinet
    iManage
    AODocs
    ShareGate Desktop
    PrizmDoc Viewer
    MHC Software
    Market Presence
    Satisfaction

    Learn More About Enterprise Content Management (ECM) Software

    What is Enterprise Content Management (ECM) Software?

    Enterprise content management (ECM) tools help companies organize and maintain large volumes of data of varying file types. They connect members of an organization, usually through the cloud, by offering them an interconnected, navigable portal for file management and storage purposes. Users can assign roles and permissions, and administrators can increase security by auditing which account holders are allowed to view and comment on which projects and files.

    The tool carries users and organizations through the entire process of file and document management. Teams can scan in or upload files or create files directly within the tool. They can then choose the appropriate storage location and assign permissions based on role, password, or other security settings. Files can be organized according to the company’s preferences such as by team, level of seniority, or task type. For example, a company could create separate folders for marketing vs. sales teams, another could use folders to differentiate middle-manager files from entry-level documents, or one could use folders to separate HR documents from payroll information.

    Once stored in the system, documents can be shared via links or by entering the designated folder into the system’s search function. Users can collaborate around these files by leaving comments on the task’s or project’s progression, helping to hold employees accountable for their parts. Many tools have version control functionality, meaning that the most recently updated version of a file is the one users are directed to. This decreases confusion and chances of updating the wrong version of a document. It also saves previous versions to eliminate the possibility of a mistake causing irreversible damage.

    Administrators can adjust settings to automate certain processes such as attaching metadata to file documents. ECM tools allow users to set expiration dates determining when files should be disposed of or archived for indefinite safekeeping. This is especially useful in industries such as health care or legal where it is necessary to retain documents over long periods of time. Organizations can hold onto information for years or set it to delete after a contract is complete.

    Key Benefits of Enterprise Content Management (ECM) Software

    • Connect, access, visualize, maintain, manage, and eliminate siloed content repositories with a single overarching architecture
    • Increase employee productivity and reduce file redundancy
    • Encourage the collaborative instincts of your organization with readily available and shareable content
    • Automate business processes, making them structured, documented, and auditable
    • Ensure government compliance through strict maintenance of file security, permissions, approvals, and lifecycle
    • Integrate with other types of content management software to provide all-encompassing enterprise content management services
    • Simplify workflow
    • Centralize collateral in one repository

    Why Use Enterprise Content Management (ECM) Software?

    Enterprise content management software provides corporations and organizations with a central repository to store, manage, archive, and otherwise handle data of varying degrees of confidentiality and importance. It could be used to help, for example, HR departments organize hundreds of employee contracts or protect transcripts at a large university.

    Facilitates collaboration — ECM inherently helps firms be more collaborative by breaking content out of their isolated silos and sharing them across the organization. Many products offer other features like versioning, audit trails, comments and annotation, and collaborative document and file editing that make collaboration even easier. It is worth considering how features like these can benefit your organization and how an ECM implementation can be leveraged to connect disjointed corporate teams.

    Provides lifecycle management — Data storage is at a high premium, and an organization’s file storage compounds just from daily intake and creation. Moving files from active storage to archives and deleting old and unnecessary files help limit unnecessary spending on data storage and hardware, and ECM software can be used to maintain the proper lifecycle of files and documents.

    And as with other aspects of document management, government structures are important here too. Legal compliance often requires that certain records be maintained and accessible for a specific amount of time and not a moment longer. ECM solutions can make managing document and file lifecycles structured and automatic. Investigate where ECM products can implement this lifecycle logic and how they will integrate with your existing storage and backup infrastructure.

    Who Uses Enterprise Content Management (ECM) Software?

    The benefits of enterprise content management software are not limited to one specific company size or sector. Reviewers have cited using this software for help gaining invoice approval or managing lengthy expense reports. A small photography studio might also benefit from using the software to share files with clients, and an international company can easily trade documents internally. The solutions offered can be helpful to any company that requires better organizational tactics, whether that is in regards to their HR department, finances, account management, sales and marketing, administration, planning, governance, or another area.

    Kinds of Enterprise Content Management (ECM) Software

    Given the open-ended nature of most ECM systems, one would be hard-pressed to say there are distinct types. However, the easiest distinctions can be made for ECM tools that are built for specific industries. Many industries have highly regulated processes regarding the management of legal files, health records, inspection forms, certifications, etc. Beyond government-imposed standards, some organizations may need specific capabilities and configurations. Many ECM vendors offer tailored industry solutions based on standards and previous implementations, and industries with extensive bureaucratic processes will find the most use out of ECM systems. Specific examples include, but are not limited to, health care, law, and public service. However, most modern businesses find themselves regularly handling everything from invoices to content marketing materials to health records, and ECM systems are designed to help scan, categorize, and store all the aforementioned and more.

    Enterprise Content Management (ECM) Software Features

    Enterprise content management systems often provide the same basic features. However, ECM products for specific industries will often include specific feature solutions.

    File Management Features

    File type support — Supports storage of multiple file types. This includes, but is not limited to, text-based files, PDFs, images, videos, and audio files.

    Metadata — Automatically adds descriptive metadata like file size and upload date, inserts standard metadata fields like keywords, and allows for the creation of custom fields and vocabulary.

    OCR scanning — Facilitates the structuring of unstructured data through OCR software or other automated filing/tagging processes for scanned documents.

    Versioning — Keeps track of incrementally changing versions of the same file.

    Collaboration — Supports the simultaneous collaboration of multiple users on document creation, annotation, and review.

    Document assembly — Autogenerates documents based on templates and form submission.

    Form creation — Supports the creation and management of submittable user forms.

    Portals and sites — Provides the ability to create user portals and sites.

    Disposition — Automatically archives, deletes, or revokes access to files that have reached the end of their lifecycle.

    Search — Simplifies and eases the discovery of files via a simple or advanced search.

    Web interface — Allows access to documents via a web interface without requiring a client to install it on a device.

    Mobile apps — Provides iOS, Android, and Windows phone apps with functionality that enables users to perform the same functions as they would on a PC.

    Workflow Features

    Process automation — Automates internal processes by specifying a series of conditions and actions, which can be customizable to the complexities of an organization's needs and is easy to set up and execute.

    Conditions — Provides a workflow engine that is relevant and customizable to conditions that are necessary to execute rules.

    Records management — Provides the necessary tools and functionality to maintain evidence of business activities and comply with governmental requirements or industry standards.

    Case management — Provides specialized functionality for bundling structured and unstructured content, automating adaptive, multiperson processes, and setting deadlines for open cases. Also allows both the completion and closing of cases and the storage and future auditing of associated information.

    Administration Features

    User, role, and access management — Grants access to select data, features, objects, etc., based on the users, user roles, groups, etc.

    Single sign-on — Facilitates the onboarding and offboarding of team members with Active Directory/SAML-based identity providers.

    Policies and controls — Provides the ability to control file/folder access by user or group, external sharing permissions, editing policies, device location restrictions, etc.

    Storage limits — Facilitates the administration of storage limits by user or group.

    Storage zones — Supports the choice in which data center your files should be stored.

    Security — Stores and transfers files in a secure environment.

    Platform Features

    Internationalization — Allows multinational organizations to use tools effectively across multiple languages and currencies.

    Performance and reliability — Ensures that the software is consistently available (up-time) and allows users to complete tasks quickly because they are not waiting for the software to respond to an action they took.

    Reporting and auditing — Provides access to prebuilt and custom reports to monitor user activity and storage.

    System of record integration — Integrates with other systems of record such as CRM, ERP, Outlook, Sharepoint.

    APIs — Enables custom integration to external systems.