Systemware Reviews & Product Details

For nearly 10 years, I’ve been part of the journey with Systemware, relying on their content management system every day. Over the years, they have become more than just a vendor. The relationship feels like an extension of our own team, built on trust, responsiveness, and a genuine commitment to our success.

Their platform has made life easier not only for me, but for many of my colleagues as well. Whenever challenges arise, their team is quick to listen and work toward a solution. A recent example was an issue we encountered when trying to pull multiple documents at once. After sharing our needs, Systemware promptly introduced the Content Packager feature. This enhancement allows us to select and download large groups of documents into a single PDF or ZIP file, which has been incredibly valuable for handling subpoenas, research requests, and other document-intensive tasks.

What stands out most is Systemware’s willingness to partner with us and adapt to our evolving needs. After nearly a decade of working together, the relationship feels less like a customer-vendor arrangement and more like working with family. Their dedication, support, and continuous improvements have made them a trusted and valued partner. Review collected by and hosted on G2.com.

Nothing to dislike. If you have a problem they are eager to find a solution for you. Review collected by and hosted on G2.com.

The transparency and trust relationship. It was super cool to see an idea we worked on with the Cabnit team regarding the mobile interface and scanning capabilities at 7EE actually get created and implemented. I am now starting to get interactions regarding the mobile app from our franchise users. This tells me it is starting to catch on. That's exciting. Review collected by and hosted on G2.com.

Nothing... I enjoy working with everyone there and feel like they treat me as an important client who actually matters. I get that from the interactions all the way to how they work with me in support of any issue we encounter. Review collected by and hosted on G2.com.

We’ve been a Systemware customer for over 30 years, using their content management suite on z System. About three years ago, as part of our z System decommissioning project, we evaluated Systemware’s Enterprise Content Management (Content Cloud) along with a few similar solutions from competitors. We chose Content Cloud because of its user-friendly UI and competitive pricing.

Their solution architect team also helped us tailor the security setup by integrating our company’s standardized authentication method to enable single sign-on. Over the past three years, the system has been very stable, and I haven’t experienced any major issues. For the minor issues I did report to technical support, they responded promptly and provided quick resolutions. Review collected by and hosted on G2.com.

There isn’t anything I don’t like about Systemware. The sales team, technical support team, project team, contract team, and everyone else I worked with were knowledgeable, friendly, and supportive throughout. Review collected by and hosted on G2.com.

The software is powerful, easy to use, and the support team is top-notch. My experience has been incredible, from the proof of concept stage through to the current deployment. They have handled every challenge with professionalism and expertise. Review collected by and hosted on G2.com.

So far, there’s nothing I dislike. Everything represents a significant improvement over the product we’re currently using. I’m looking forward to UAT starting so our users can experience just how powerful this tool will be. Review collected by and hosted on G2.com.

What I like best is how Systemware makes large volumes of reports and documents searchable and accessible. It supports both internal users and customer-facing channels, so the information people need can be retrieved through the applications they already use. Review collected by and hosted on G2.com.

Some feature names within the applications are not intuitive for business users and can cause confusion. Clearer, more user-friendly terminology would make the applications easier to navigate and use. Review collected by and hosted on G2.com.

Systemware's UI can be as intuitive or as technical as the end user chooses. Typically, we just give the users the basic 'getting started' directions which is suffice for a user to do their job. However, there are other users that have a nature to go above that and the UI tool provides a platform for that type of user to explore and advance at their own pace and discovery.

Technical Support for Systemware is second to none. I work with them often and you can tell they not only love their job, helping a customer, but treat the product as an ever changing and advancing asset to their product suite. They definitely show a desire to keep abreast of emerging technologies. Review collected by and hosted on G2.com.

To support Systemware from a customer standpoint, it can take multiple skillsets (end user functions, mainframe, web, linux, security, etc). Especially so when support involves installs, upgrades or problem resolution. So, the business customer needs to be inclusive/involve those that have these skillsets or have person familiar with these skills.

Enter Cabnit Cloud Hosting which can relieve the business customer of the weight of these skills. Review collected by and hosted on G2.com.

How efficient the system is and i mean the compression and speed. Review collected by and hosted on G2.com.

Configuration can be complex and require SOW. Review collected by and hosted on G2.com.

The support staff are fantastic. We have a great working relationship with them. Review collected by and hosted on G2.com.

The product documentation is thorough and complete, but the structure feels odd and can make it difficult to follow. Topics can span multiple documents. Review collected by and hosted on G2.com.

I love that you can store data as a text file while still letting the end user choose the format they want to view it in. I also like being able to search across multiple document names to retrieve data, and our users really appreciate the saved search options. There are a lot of neat functions too, like getting a notification when a new version of a report is available. You can also create a bundle so new versions are sent directly to your email, which means you don’t have to log into the system every time. Another helpful feature is the ability to highlight and view multiple versions within a single search. I could go on and on—overall, it’s a very user-friendly product, and the Systemware team does a great job with training as well.

About the team: very easy to work with. They are attentive to your needs and do their best to deliver. Even if something needs to be refined, they are with you every step of the way. While migrating to this platform we had weekly meetings and a very detailed and clear path to get to our destination. A great solution indeed. Review collected by and hosted on G2.com.

Better logging for those of us who are not so technical so we could better determine the issue and the right path to take for a solution. Review collected by and hosted on G2.com.

Systemware seems to be very reliable and user friendly. The support staff has been great to work with and very knowledgeable. Review collected by and hosted on G2.com.

I haven't personally encountered any dislikes, yet. Review collected by and hosted on G2.com.