The Top 20 Enterprise Content Management (ECM) Systems

Check out this list of the top Enterprise Content Management (ECM) Systems products based on user satisfaction. A product's satisfaction score is calculated by a proprietary algorithm that factors in real-user satisfaction ratings from review data. Software buyers can compare products according to their satisfaction scores to streamline the buying process and quickly identify the best products based on the experiences of their peers.

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100

Overall Satisfaction Score

100

Top Industries of Reviewers:

Government Administration

69%

Financial Services

10%

Education Management

10%

Higher Education

10%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

9.1

Meets Requirements

Average: 9.2

9.3

Ease of Doing Business With

Average: 9.4

9.5

Ease of Setup

Average: 8.9

8.7

Quality of Support

Average: 9.2

9.3

Ease of Admin

Average: 9.0

8.8

M-Files

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

36%

Education Management

24%

Marketing and Advertising

22%

Automotive

18%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

9.1

Meets Requirements

Average: 9.2

9.3

Ease of Doing Business With

Average: 9.4

9.4

Ease of Setup

Average: 8.9

9.0

Quality of Support

Average: 9.2

9.3

Ease of Admin

Average: 9.0

8.7

Box

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

33%

Computer Software

27%

Higher Education

24%

Marketing and Advertising

16%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

9.2

Meets Requirements

Average: 9.2

9.2

Ease of Doing Business With

Average: 9.4

8.7

Ease of Setup

Average: 8.9

9.2

Quality of Support

Average: 9.2

8.8

Ease of Admin

Average: 9.0

8.6

Hyland OnBase

Overall Satisfaction Score

Top Industries of Reviewers:

Government Administration

32%

Financial Services

24%

Higher Education

23%

Insurance

21%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

8.3

Meets Requirements

Average: 9.2

9.0

Ease of Doing Business With

Average: 9.4

8.4

Ease of Setup

Average: 8.9

7.7

Quality of Support

Average: 9.2

7.6

Ease of Admin

Average: 9.0

8.3

Dropbox Dash

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

29%

Higher Education

29%

Computer Software

21%

Photography

21%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

8.8

Meets Requirements

Average: 9.2

8.6

Ease of Doing Business With

Average: 9.4

9.1

Ease of Setup

Average: 8.9

8.9

Quality of Support

Average: 9.2

8.9

Ease of Admin

Average: 9.0

9.4

Jahia DXP

Overall Satisfaction Score

Top Industries of Reviewers:

Insurance

49%

Information Technology and Services

17%

Chemicals

17%

Financial Services

17%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

8.3

Meets Requirements

Average: 9.2

8.7

Ease of Doing Business With

Average: 9.4

8.7

Ease of Setup

Average: 8.9

8.2

Quality of Support

Average: 9.2

8.9

Ease of Admin

Average: 9.0

8.3

Iris

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

50%

Information Technology and Services

25%

Capital Markets

13%

Financial Services

13%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

10.0

Meets Requirements

Average: 9.2

9.7

Ease of Doing Business With

Average: 9.4

10.0

Ease of Setup

Average: 8.9

9.9

Quality of Support

Average: 9.2

10.0

Ease of Admin

Average: 9.0

9.8

Pickit

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

33%

Marketing and Advertising

22%

Information Technology and Services

22%

Non-Profit Organization Management

22%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

9.7

Meets Requirements

Average: 9.2

9.7

Ease of Doing Business With

Average: 9.4

10.0

Ease of Setup

Average: 8.9

9.9

Quality of Support

Average: 9.2

9.4

Ease of Admin

Average: 9.0

9.9

Sanity

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

46%

Marketing and Advertising

23%

Retail

17%

Computer Games

14%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

8.6

Meets Requirements

Average: 9.2

9.2

Ease of Doing Business With

Average: 9.4

9.5

Ease of Setup

Average: 8.9

8.4

Quality of Support

Average: 9.2

9.2

Ease of Admin

Average: 9.0

8.6

#10

Cloudflare Application Security and Performance

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Networking

46%

Information Technology and Services

21%

Computer Software

21%

Marketing and Advertising

13%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

9.6

Meets Requirements

Average: 9.2

9.6

Ease of Doing Business With

Average: 9.4

9.9

Ease of Setup

Average: 8.9

9.5

Quality of Support

Average: 9.2

9.6

Ease of Admin

Average: 9.0

9.5

#11

AmpleLogic EDMS

Overall Satisfaction Score

Top Industries of Reviewers:

Pharmaceuticals

96%

Manufacturing

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

9.7

Meets Requirements

Average: 9.2

9.5

Ease of Doing Business With

Average: 9.4

9.1

Ease of Setup

Average: 8.9

9.5

Quality of Support

Average: 9.2

9.3

Ease of Admin

Average: 9.0

9.4

#12

MasterControl Quality Management System

Overall Satisfaction Score

Top Industries of Reviewers:

Pharmaceuticals

48%

Medical Devices

26%

Biotechnology

19%

Hospital & Health Care

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

9.1

Meets Requirements

Average: 9.2

9.1

Ease of Doing Business With

Average: 9.4

9.4

Ease of Setup

Average: 8.9

8.7

Quality of Support

Average: 9.2

9.4

Ease of Admin

Average: 9.0

9.1

#13

Storyblok

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

48%

Computer Software

26%

Financial Services

13%

Automotive

13%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

9.3

Meets Requirements

Average: 9.2

8.8

Ease of Doing Business With

Average: 9.4

9.6

Ease of Setup

Average: 8.9

9.1

Quality of Support

Average: 9.2

9.2

Ease of Admin

Average: 9.0

9.3

#14

Systemware

Overall Satisfaction Score

Top Industries of Reviewers:

Financial Services

53%

Banking

21%

Information Technology and Services

16%

Insurance

11%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

8.8

Meets Requirements

Average: 9.2

9.3

Ease of Doing Business With

Average: 9.4

9.7

Ease of Setup

Average: 8.9

8.6

Quality of Support

Average: 9.2

9.5

Ease of Admin

Average: 9.0

8.6

#15

MHC Software

Overall Satisfaction Score

Top Industries of Reviewers:

Hospital & Health Care

48%

Government Administration

22%

Primary/Secondary Education

17%

Transportation/Trucking/Railroad

13%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

9.2

Meets Requirements

Average: 9.2

9.8

Ease of Doing Business With

Average: 9.4

9.2

Ease of Setup

Average: 8.9

8.4

Quality of Support

Average: 9.2

8.9

Ease of Admin

Average: 9.0

8.2

#16

empower

Overall Satisfaction Score

Top Industries of Reviewers:

Real Estate

40%

Broadcast Media

20%

Chemicals

20%

Automotive

20%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

9.3

Meets Requirements

Average: 9.2

9.2

Ease of Doing Business With

Average: 9.4

10.0

Ease of Setup

Average: 8.9

9.9

Quality of Support

Average: 9.2

9.9

Ease of Admin

Average: 9.0

8.6

#17

iManage Work

Overall Satisfaction Score

Top Industries of Reviewers:

Law Practice

45%

Legal Services

40%

Computer Software

Information Technology and Services

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

8.6

Meets Requirements

Average: 9.2

8.9

Ease of Doing Business With

Average: 9.4

9.0

Ease of Setup

Average: 8.9

8.0

Quality of Support

Average: 9.2

8.8

Ease of Admin

Average: 9.0

8.4

#18

Ametras USA

Overall Satisfaction Score

Top Industries of Reviewers:

Financial Services

38%

Information Services

25%

Banking

25%

Insurance

13%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

9.4

Meets Requirements

Average: 9.2

9.2

Ease of Doing Business With

Average: 9.4

9.8

Ease of Setup

Average: 8.9

9.1

Quality of Support

Average: 9.2

10.0

Ease of Admin

Average: 9.0

9.3

#19

Docusign CLM

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

39%

Computer Software

29%

Insurance

16%

Legal Services

16%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

9.1

Meets Requirements

Average: 9.2

9.5

Ease of Doing Business With

Average: 9.4

9.6

Ease of Setup

Average: 8.9

9.3

Quality of Support

Average: 9.2

8.8

Ease of Admin

Average: 9.0

9.5

#20

Square 9 Softworks

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

44%

Computer Software

32%

Financial Services

15%

Automotive

10%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

9.1

Meets Requirements

Average: 9.2

9.1

Ease of Doing Business With

Average: 9.4

9.9

Ease of Setup

Average: 8.9

8.5

Quality of Support

Average: 9.2

9.5

Ease of Admin

Average: 9.0

9.1