"What I like best about Contentstack is its headless, API-first architecture, which makes it easy to deliver content across multiple channels. It offers flexible content modeling, strong integration capabilities, and a user-friendly interface for managing content efficiently. The support for environments, workflows, and modern frontend frameworks like Next.js also helps teams develop and deploy content-driven applications faster in terms of performance". Review collected by and hosted on G2.com.

One drawback of Contentstack is the learning curve, particularly for new users who aren’t familiar with headless CMS concepts. Some administrative work and content-modeling tasks can feel complex, and certain UI workflows take multiple steps to complete. In addition, the platform may be expensive for smaller teams or organizations working with limited budgets. Review collected by and hosted on G2.com.

The best thing about it is the easy-to-use visual builder, which makes everything a breeze. It’s also decoupled from the back end, enabling you to deliver content from one source to many websites or hosted pages. You can also automate your daily or monotonous tasks with the help of AI agents, along with easy integrations, great performance even with large files or code. Review collected by and hosted on G2.com.

The biggest issue is the lack of good documentation for the Contentstack API. The documentation is very limited, and the parts that are available are inconsistent. Review collected by and hosted on G2.com.

I like how Contentstack allows for seamless collaboration with other team members. The active features, like making a link, are really helpful. I appreciate being able to collaborate on the same document at the same time, which ensures that any changes are visible, and we can track them through history. This feature allows team members to make changes simultaneously, which is super convenient. Review collected by and hosted on G2.com.

I think the UI can be improved a little bit since it takes a lot of time to get to the main content . Texts are little, unclear. We can make UI a little more better. Review collected by and hosted on G2.com.

I love how a lot of enhancements require minimal development work for website components; experimenting and approving new development features on testing environments can seamlessly be pushed to production with minimal page crashes or bugs. Implementation is also very easy - results are rendered instantly instead of going through a publication queue. Review collected by and hosted on G2.com.

Components can sometimes be difficult to track, especially on lengthy pages. If lengthy pages need to be restructured, individual components need to be expanded before dragged/dropped, as opposed to the name of the item being displayed on the display field. Duplicating components also come with challenges, as making any adjustments on the duplicated component will interfere with the original file - ideally, there should be a way to change content on the duplicated components without it interfering with the original component. Review collected by and hosted on G2.com.

I love how easy Contentstack is to use, even for someone without much technical knowledge. It's a powerful tool that simplifies content management and delivery for IT support articles. The approval, review, and version history features are particularly valuable to us because our articles are sensitive and need a proper workflow. These features make it easy to ensure accuracy and allow us to revert to previous versions if needed. The editing facility is impressive, letting us shape articles exactly how we want them. Review collected by and hosted on G2.com.

Maybe the latency can be improved because it's still a bit glitchy on Contentstack. When I'm using the editor to edit articles, it takes some time to load the articles in the editor, and when I make any changes, the preview page also takes some time to update and show it. It's not instantaneous. I know technologically it's challenging, but if this can be improved, it would be better. Review collected by and hosted on G2.com.

It’s very easy and quick to configure, especially when creating content models. Integrations are straightforward, and there are plenty of options to choose from. Support responds quickly and is consistently helpful. If something isn’t available as a feature yet, they evaluate it and may develop it as part of the product development plan. Review collected by and hosted on G2.com.

The only downside I’ve noticed is that you can’t export or import multiple entries at the same time. Review collected by and hosted on G2.com.

I like Contentstack for its reusable content snippets, which save us the hassle of rewriting content multiple times, as we only need to update them in one place. The built-in workflow is better than our last tool, allowing us to manage permissions easily and streamlining the process of publishing articles with relevant links. The taxonomy tagging and nesting features help track and organize articles, making approvals easier and supporting scaling efforts. I also appreciate the many formatting options with live preview, and the version control system that provides additional assurance when managing content. Review collected by and hosted on G2.com.

The diff that we get to see when sending an article for review is very confusing. Probably more AI integration to find things like duplicate articles, AI flagging possible errors in articles, AI to find articles which should be in same categories by using semantic vectors. Another suggestion would be to have more metrics like how many users visited a page, how many find it useful, showing 2 versions of articles to users and based on success rate/user adoption we decide which one is more user-friendly. Review collected by and hosted on G2.com.

I haven't had any issues with the system lagging for a while. Like many other issues I've had with Contentstack, it's not clear if the lagging was Contentstack itself or a combination of other factors, but my user experience has subtly improved. Review collected by and hosted on G2.com.

It would be nice if there were a simple way for end users to surface some backend data about entries. If I edit, save, and republish an entry and don't see the live changes reflected on the site, there could be a duplicate entry somewhere, a cache clearance issue, a backend code issue, or other problems, and sending vague open-ended questions to IT is inefficient. Review collected by and hosted on G2.com.

the balance between flexibility for developers and usability for content editors. The content modeling is powerful without being overly complicated, the APIs are easy to use, and the overall platform feels reliable and always stable. Once everything is set up, creating and publishing content is straightforward, and it's easy to reuse content across different channels. It also fits well into a modern headless architecture without getting in the way. Review collected by and hosted on G2.com.

Some parts of the interface can feel a bit unintuitive, especially when working with more complex content models or large amounts of content. There are also features that take a little longer to discover than expected, and occasional small UX inconsistencies that slow down day-to-day work. Review collected by and hosted on G2.com.

With Contentstack we enable the non-tech teams in our company to create landing pages without engineering support. Since we are in control of Contentstack, we can make sure that these teams follow a specifc page strcuture (by creating a defined template where they just populate the content) or allow them to be as creative as they want (by creating components that they can drag & drop and create the page the way they need).

We now have more around 10 non-tech teams creating more than 10 pages per day without engineering support. This includes the Localisation team which uses a plugin to connect Contentstack to their L10n tool. Every time we create a new page, the team is notified automatically so they can work on it.

Contentstack also gives us great customer support. We have quarterly meetings with them, but it's also very easy to communicate with them if we need some urgent support, either via chat or via email Review collected by and hosted on G2.com.

Even though the UI is good in general, there are some cases where it could be improved. For example, if a page has a lot of fields, it can get very messy and hard to understand the content hierarchy.

Global fields are not very intuitive. We assumed that they would work in a certain way and then we made a small change in one global field that resulted in a massive loss of data. Thankfully, the support team helped us to retrieve the pages. The UI, however, didn't alert us that this would happen if we preceeded. Review collected by and hosted on G2.com.