--- title: Hyland OnBase Reviews meta\_title: 'Hyland OnBase Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 324 reviews by the users' company size, role or industry to find out how Hyland OnBase works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 324 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Content Management url: https://www.g2.com/categories/content-management --- ### Hyland OnBase Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **ease of use** of Hyland OnBase, benefiting from its seamless integration and document access. [(70 mentions)](https://www.g2.com/products/hyland-onbase/reviews?filters%5Bsentiment_snippet%5D=1461543&qs=pros-and-cons#reviews) Users value the **effective workflows and versioning** in OnBase, enhancing records management across various departments. [(42 mentions)](https://www.g2.com/products/hyland-onbase/reviews?filters%5Bsentiment_snippet%5D=1462464&qs=pros-and-cons#reviews) Users admire the **extensive features** of Hyland OnBase, enabling innovative solutions and seamless workflow enhancements. [(32 mentions)](https://www.g2.com/products/hyland-onbase/reviews?filters%5Bsentiment_snippet%5D=1464526&qs=pros-and-cons#reviews) Users value the **customization capabilities** of OnBase, enhancing document management and streamlining business processes effectively. [(25 mentions)](https://www.g2.com/products/hyland-onbase/reviews?filters%5Bsentiment_snippet%5D=1465889&qs=pros-and-cons#reviews) Users love the **user-friendly and efficient tools** of Hyland OnBase, transforming paper processes into seamless electronic workflows. [(25 mentions)](https://www.g2.com/products/hyland-onbase/reviews?filters%5Bsentiment_snippet%5D=1463034&qs=pros-and-cons#reviews) Users find the **missing features** in OnBase frustrating, particularly with redactions and zip file compatibility issues. [(31 mentions)](https://www.g2.com/products/hyland-onbase/reviews?filters%5Bsentiment_snippet%5D=1465292&qs=pros-and-cons#reviews) Users have experienced **update issues** post-upgrade, leading to significant document locking and connection problems affecting productivity. [(24 mentions)](https://www.g2.com/products/hyland-onbase/reviews?filters%5Bsentiment_snippet%5D=1464387&qs=pros-and-cons#reviews) Users report **poor customer support** for Hyland OnBase, with unanswered questions and frustrating reliance on premium resources. [(21 mentions)](https://www.g2.com/products/hyland-onbase/reviews?filters%5Bsentiment_snippet%5D=1462591&qs=pros-and-cons#reviews) Users face **technical issues** with indexing and document locking, hindering productivity and complicating the admin experience. [(21 mentions)](https://www.g2.com/products/hyland-onbase/reviews?filters%5Bsentiment_snippet%5D=1466419&qs=pros-and-cons#reviews) Users find the **learning curve challenging** , especially with complex configurations and multiple client interfaces. [(20 mentions)](https://www.g2.com/products/hyland-onbase/reviews?filters%5Bsentiment_snippet%5D=1462917&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Hyland OnBase ##### 1. Ease of Use Users appreciate the **ease of use** of Hyland OnBase, benefiting from its seamless integration and document access. [ See 70 mentions ](https://www.g2.com/products/hyland-onbase/reviews?filters%5Bsentiment_snippet%5D=1461543&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Effortless Document Management and Seamless Integration" What do you like about Hyland OnBase? Hyland OnBase is resourceful in content and document management, ensuring that it captures all of them and store them The app supports workflow throu JW Jessica W. Enterprise (\> 1000 emp.) 3.5/5 "Great Integration Options, Room for Improvement" What do you like about Hyland OnBase? All the integration options. Unity is easy to use. ##### 2. Document Management Users value the **effective workflows and versioning** in OnBase, enhancing records management across various departments. [ See 42 mentions ](https://www.g2.com/products/hyland-onbase/reviews?filters%5Bsentiment_snippet%5D=1462464&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Effortless Document Management and Seamless Integration" What do you like about Hyland OnBase? Hyland OnBase is resourceful in content and document management, ensuring that it captures all of them and store them The app supports workflow throu ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Intelligent document control and risk mitigation" What do you like about Hyland OnBase? A standout feature is its seamless link with geographic systems—tying documents to real-world locations for smarter planning. OnBase also streamlines ##### 3. Features Users admire the **extensive features** of Hyland OnBase, enabling innovative solutions and seamless workflow enhancements. [ See 32 mentions ](https://www.g2.com/products/hyland-onbase/reviews?filters%5Bsentiment_snippet%5D=1464526&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Intelligent document control and risk mitigation" What do you like about Hyland OnBase? A standout feature is its seamless link with geographic systems—tying documents to real-world locations for smarter planning. OnBase also streamlines CH Craig H. Enterprise (\> 1000 emp.) 5.0/5 "An OnBase review from a fan and evangelist" What do you like about Hyland OnBase? It's the most robust platform of its kind on the market with the most powerful workflow engine. ##### 4. Customization Users value the **customization capabilities** of OnBase, enhancing document management and streamlining business processes effectively. [ See 25 mentions ](https://www.g2.com/products/hyland-onbase/reviews?filters%5Bsentiment_snippet%5D=1465889&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Intelligent document control and risk mitigation" What do you like about Hyland OnBase? A standout feature is its seamless link with geographic systems—tying documents to real-world locations for smarter planning. OnBase also streamlines ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 5.0/5 "Fantastic to work with" What do you like about Hyland OnBase? Ability to customize to individual groups. Ease of us and can be as complex or simple as needed. ##### 5. Simple Users love the **user-friendly and efficient tools** of Hyland OnBase, transforming paper processes into seamless electronic workflows. [ See 25 mentions ](https://www.g2.com/products/hyland-onbase/reviews?filters%5Bsentiment_snippet%5D=1463034&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 5.0/5 "Fantastic to work with" What do you like about Hyland OnBase? Ability to customize to individual groups. Ease of us and can be as complex or simple as needed. MM Mike M. Mid-Market (51-1000 emp.) 5.0/5 "OnBase Admin" What do you like about Hyland OnBase? Easy to find documents and it is user friendly ### 5 Cons or Disadvantages of Hyland OnBase ##### 1. Missing Features Users find the **missing features** in OnBase frustrating, particularly with redactions and zip file compatibility issues. [ See 31 mentions ](https://www.g2.com/products/hyland-onbase/reviews?filters%5Bsentiment_snippet%5D=1465292&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Effortless Document Management and Seamless Integration" What do you dislike about Hyland OnBase? Hyland has challenges in configuration, something that needs IT support and proper training The pricing model for Hyland is challenging and total co ![Tom J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tom J.") TJ Tom J. Enterprise (\> 1000 emp.) 4.0/5 "Hyland AI User Forum Survey - 84 Lumber" What do you dislike about Hyland OnBase? Some of the limitations on indexing, and the Citrix environment for our cloud based solution. (How many times can I repeat how much I dislike the Citr ##### 2. Update Issues Users have experienced **update issues** post-upgrade, leading to significant document locking and connection problems affecting productivity. [ See 24 mentions ](https://www.g2.com/products/hyland-onbase/reviews?filters%5Bsentiment_snippet%5D=1464387&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Intelligent document control and risk mitigation" What do you dislike about Hyland OnBase? It needs periodic tune-ups—like query optimization, component refreshes or storage checks—to stay quick, reliable and free of those little “hiccups.” MM Mike M. Mid-Market (51-1000 emp.) 5.0/5 "OnBase Admin" What do you dislike about Hyland OnBase? Lots of licenses and the web client could be more updated ##### 3. Poor Customer Support Users report **poor customer support** for Hyland OnBase, with unanswered questions and frustrating reliance on premium resources. [ See 21 mentions ](https://www.g2.com/products/hyland-onbase/reviews?filters%5Bsentiment_snippet%5D=1462591&qs=pros-and-cons#reviews) See Related User Reviews JW Jessica W. Enterprise (\> 1000 emp.) 3.5/5 "Great Integration Options, Room for Improvement" What do you dislike about Hyland OnBase? Technical support is hit and miss. Some analysts are amazing and so very helpful. Some seem to just want to close tickets as soon as possible with n ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 3.5/5 "It is a very versatile product with a ton of things you can do with it (if you have the resources)" What do you dislike about Hyland OnBase? Support has gotten pretty bad. Sophistication also translates to complexity, lots of opportunities for things to go wrong. Also, to realize its full ##### 4. Technical Issues Users face **technical issues** with indexing and document locking, hindering productivity and complicating the admin experience. [ See 21 mentions ](https://www.g2.com/products/hyland-onbase/reviews?filters%5Bsentiment_snippet%5D=1466419&qs=pros-and-cons#reviews) See Related User Reviews JW Jessica W. Enterprise (\> 1000 emp.) 3.5/5 "Great Integration Options, Room for Improvement" What do you dislike about Hyland OnBase? Technical support is hit and miss. Some analysts are amazing and so very helpful. Some seem to just want to close tickets as soon as possible with n ![Tom J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tom J.") TJ Tom J. Enterprise (\> 1000 emp.) 4.0/5 "Hyland AI User Forum Survey - 84 Lumber" What do you dislike about Hyland OnBase? Some of the limitations on indexing, and the Citrix environment for our cloud based solution. (How many times can I repeat how much I dislike the Citr ##### 5. Learning Curve Users find the **learning curve challenging** , especially with complex configurations and multiple client interfaces. [ See 20 mentions ](https://www.g2.com/products/hyland-onbase/reviews?filters%5Bsentiment_snippet%5D=1462917&qs=pros-and-cons#reviews) See Related User Reviews ![Surbhi D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Surbhi D.") SD Surbhi D. Mid-Market (51-1000 emp.) 4.5/5 "Onbase system admin" What do you dislike about Hyland OnBase? Very large and complicated platform so not easy to learn all ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Effortless Document Management and Seamless Integration" What do you dislike about Hyland OnBase? Hyland has challenges in configuration, something that needs IT support and proper training The pricing model for Hyland is challenging and total co KA Kelly A. Enterprise (\> 1000 emp.) 8/27/2025 "Great product with a lot of promise" 4/5 What do you like best about Hyland OnBase? Ease of use, ease of administration, the capabilities (if leveraged). Great community and responsive support. We are new to the product and are still flexing our wings and OnBase's as well. We are cloud-hosted which also makes administering the product much easier. Review collected by and hosted on G2.com. What do you dislike about Hyland OnBase? Sometimes it can be difficult to navigate the different offerings to know what is included in "packages" and what are bolt-ons. There is a cost involved. Also, it can be difficult finding the right resource to provide the right answer to a technical or product question. Review collected by and hosted on G2.com. What problems is Hyland OnBase solving and how is that benefiting you? We want to use OnBase for our ERP and are looking forward to the coming integration with S/4HANA. That will open up a new set of users. We are also looking at CIC and integrating our other CM solutions. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 Gives Campaign JW Jessica W. Application Analyst Enterprise (\> 1000 emp.) 12/15/2025 "Great Integration Options, Room for Improvement" 3.5/5 What do you like best about Hyland OnBase? All the integration options. Unity is easy to use. Review collected by and hosted on G2.com. What do you dislike about Hyland OnBase? Technical support is hit and miss. Some analysts are amazing and so very helpful. Some seem to just want to close tickets as soon as possible with no real resolution. Scan formats in Unity are difficult to manage. Review collected by and hosted on G2.com. What problems is Hyland OnBase solving and how is that benefiting you? Incoming fax processing. I have several departments that I have created workflow lifecycles to mimic how they processed these when they were paper. It makes it easier to management and keep track of faxes. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Surbhi D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Surbhi D.") SD Surbhi D. System admin Mid-Market (51-1000 emp.) 9/24/2024 "Onbase system admin" 4.5/5 What do you like best about Hyland OnBase? Security and automation features are the most commonly used and keep documents secured Review collected by and hosted on G2.com. What do you dislike about Hyland OnBase? Very large and complicated platform so not easy to learn all Review collected by and hosted on G2.com. What problems is Hyland OnBase solving and how is that benefiting you? Record management and large and complex platform Review collected by and hosted on G2.com. Show More 3/18/2026 Validated ReviewerIncentivizedSource: G2 Gives Campaign EE Eamon E. Mid-Market (51-1000 emp.) 8/28/2025 "New Systen - Great Experience" 4/5 What do you like best about Hyland OnBase? The user friendliness is truly what shines. The low code solutions for complex processes are impressive and will make tackling our designated project pretty seamless. Review collected by and hosted on G2.com. What do you dislike about Hyland OnBase? So far, I have not had my hands on our system on prem, but from the conference and training there have not been a lot of issues. I think having multiple clients can be a little bit confusing to new users, but once you are used to it, it works well. Review collected by and hosted on G2.com. What problems is Hyland OnBase solving and how is that benefiting you? We have a repository of 50,000 physical documents that have not been scanned or digitally imaged and uploaded into our system of record. OnBase will be the tool and platform that allows us to import those docmuments. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign KH Kerry H. Enterprise (\> 1000 emp.) 8/28/2025 "OnBase has improved our ability to process faster and more accurately." 5/5 What do you like best about Hyland OnBase? OnBase has made it possible to automate processes that have traditionally been manual. The possibilities seem endless. Review collected by and hosted on G2.com. What do you dislike about Hyland OnBase? There is nothing I dislike. There are features I wish we had and one being, the ability to text students from OnBase. We have comments/responses set up and the student gets an email, but we'd love to be able to fire off a text. We love OB though. Review collected by and hosted on G2.com. What problems is Hyland OnBase solving and how is that benefiting you? Gave us the ability to move from complete manual processing to automation. We went from 100% paper driven to 90% electronic forms and gave students the ability to upload documents directly without visiting campus. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Tom J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tom J.") TJ Tom J. Computer Operator Enterprise (\> 1000 emp.) 9/24/2024 "Hyland AI User Forum Survey - 84 Lumber" 4/5 What do you like best about Hyland OnBase? The ability to incorporate so many paper and digital content into one main repository with easy and varied access. Review collected by and hosted on G2.com. What do you dislike about Hyland OnBase? Some of the limitations on indexing, and the Citrix environment for our cloud based solution. (How many times can I repeat how much I dislike the Citrix Virtual Interface as an admin?) Review collected by and hosted on G2.com. What problems is Hyland OnBase solving and how is that benefiting you? OnBase is replacing a very outdated kind-of hybrid homebrew document management system with a few more indexing abilities, but no one knows how to access them. Review collected by and hosted on G2.com. Show More 10/9/2025 Validated ReviewerIncentivizedSource: G2 Gives Campaign CH Craig H. Enterprise (\> 1000 emp.) 10/9/2025 "An OnBase review from a fan and evangelist" 5/5 What do you like best about Hyland OnBase? It's the most robust platform of its kind on the market with the most powerful workflow engine. Review collected by and hosted on G2.com. What do you dislike about Hyland OnBase? Client disparity, it took a long time to get to this modern look / platform you have now. I endured years of "this seems old." Review collected by and hosted on G2.com. What problems is Hyland OnBase solving and how is that benefiting you? We find ourselves creating solutions to round out other systems that don't have an answer for the need. We call it the Swiss Army knife platform because we can do just about anything. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") AI Verified User in Insurance Mid-Market (51-1000 emp.) 8/27/2025 "On base Workflows Streamline Processes" 4.5/5 What do you like best about Hyland OnBase? The ability to streamline processes from ingesting emails, to auto indexing documents, and then passing necessary documents into a workflow for users to act on. We are also able to have actions send notifications and emails to other departments to reduce the amount of time users have to switch between systems. Review collected by and hosted on G2.com. What do you dislike about Hyland OnBase? It would be nice if OCR could capture data without storing it as a keyword on the document. It would be nice if it could just write the data to a database table linked by the docid so that we could reference the values when needed. Review collected by and hosted on G2.com. What problems is Hyland OnBase solving and how is that benefiting you? OnBase has helped to create a business process that users find easy to use, making it easier for other departments to step in to assist when volume is high. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign FM Frank M. Mid-Market (51-1000 emp.) 8/28/2025 "Former Hyland employee an a pilgrimage to spread OnBase magic" 5/5 What do you like best about Hyland OnBase? OnBase can go great things when configured correctly. I've seen so many processes streamlined and optimized and how much it helps workers. One of the processes I built in the past was so amazing the person I created it for literally cried tears of happiness. Review collected by and hosted on G2.com. What do you dislike about Hyland OnBase? Honestly I don't have anything that comes to mind currrently. I have not run into any big roadblocks in OnBase configuring solutions that stick out in my mind. Review collected by and hosted on G2.com. What problems is Hyland OnBase solving and how is that benefiting you? Helping streamline admissions of students and awarding college credit. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign DJ Drew J. Enterprise (\> 1000 emp.) 10/9/2025 "It can do it all" 4/5 What do you like best about Hyland OnBase? OnBase is able to store all of our information and streamline a lot of our business processes. It is very customizable and is able to handle a myriad of situations. Review collected by and hosted on G2.com. What do you dislike about Hyland OnBase? The learning curve is pretty steep with getting everything setup with documents and workflows. Hyland does provide ample training to help with this though Review collected by and hosted on G2.com. What problems is Hyland OnBase solving and how is that benefiting you? Invoice collection and processing, document retention Review collected by and hosted on G2.com. 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