# myUnity Reviews **Vendor:** Netsmart **Category:** [EHR Software](https://www.g2.com/categories/ehr) **Average Rating:** 3.4/5.0 **Total Reviews:** 50 ## About myUnity Say goodbye to having to purchase separate electronic health records to run separate service lines. Say hello to a single unified EHR that supports all your post-acute service lines, including home health, hospice, palliative care, private duty, skilled nursing and senior living. With Netsmart myUnity™, you gain a cloud-based EHR system that is intuitive, compliant and user friendly. With one platform across all service lines, you reduce data entry errors, eliminate duplicate documentation and improve efficiencies across your organization. The easy-to-use and easy-to-train solution provides one care plan and one bill, making it easy to converge clinical, operational and financial workflows. Run your large-scale palliative programs with a 100% ONC-certified EHR that meets CMS requirements for new payment models. ## myUnity Reviews ### 1. Not as innovateive as newer scheduling/charting systems **Rating:** 3.0/5.0 stars **Reviewed by:** Samantha W. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 19, 2023 **What do you like best about myUnity?** I like that any changes made in this system are update instantly. **What do you dislike about myUnity?** The mobile app is not user friendly for clock in and clock outs for employees. **What problems is myUnity solving and how is that benefiting you?** We switched form this platform to another beings this system doesnt have the mobile funciationality we need. ### 2. Needs to get up to the 21st century **Rating:** 3.0/5.0 stars **Reviewed by:** Jerry B. | Manager, Business and Clinical Applications, Enterprise (> 1000 emp.) **Reviewed Date:** June 16, 2022 **What do you like best about myUnity?** The ability to see a resident across Care Settings and track the resident through the continuum. **What do you dislike about myUnity?** The amount of time to get an interface installed and the complexity of any interface. Every time we want to interface with other systems all we hear is that they have an interface for PCC and have never heard of myUnity. **Recommendations to others considering myUnity:** Great for large complex organizations with large IT departments. **What problems is myUnity solving and how is that benefiting you?** myUnity is our electronic medical record and it seems to keep the data organized with the ability to bill our residents. The interface to pharmacy gives us hundreds of warnings that are humanly impossible to clear. At the beginning of the year the MCCP billing changed and 6 months later it is still not fixed causing incorrect payments from Medicare. **Official Response from Deborah Mower:** > Thank you for taking the time to write a review. We are glad that you appreciate the ability to track the resident across care settings. However, we are sorry about the challenges you are experiencing with interfaces. Your success is our top focus and we’re eager to connect you with our Client Experience team right way to get things back on track. Please contact ClientExperience@ntst.com and a client experience representative will get your review escalated to the proper team(s). Thank you again! ### 3. System Lacking **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** June 09, 2022 **What do you like best about myUnity?** MyUnity Clinical (Devero product) is great, processes are helpful, having all levels of care in one system **What do you dislike about myUnity?** Reporting is very much lacking, system not intuitive/not easy to learn (new clinical user training takes at least 8 hours), database is unorganized-hard to find data, so many ADT issues with users entering wrong information in wrong admission (because it's confusing with how many admissions can be open at one time). Support is lacking. There are too many people touching the ticket before resolution. CAE constantly changes. Interfaces take a long time to implement. Innovations take a long time to implement. A lot of new functionality released is only halfway release (so technically unusable). It's hard to find someone to listen to us and take action. So many Netsmart employees have voiced that the knowledge of senior living is lacking. They need to listen to the clients on how to improve the system. **What problems is myUnity solving and how is that benefiting you?** Keeping all residents in one system, MDS tracking, regulatory changes put in myUnity on time **Official Response from Deborah Mower:** > Thank you for your feedback and comments. I would like to connect you with someone on the product/client experience team so that the issues you've raised can be addressed and hopefully resolved. Please contact ClientExperience@ntst.com and a client experience representative will be more than happy to escalate your feedback to the appropriate person(s). Thank you again! ### 4. My Unity **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2021 **What do you like best about myUnity?** I like the ease of Faxing information/orders directly from My Unity system and receiving documentation/orders directly into the system. Less paper to handle. Web-based program. Logging on is easy and quick. **What do you dislike about myUnity?** The small print on the orders/documentation, challenging to read. Lack of proper training, multiple calls to correct problems. Information on Recertification orders looks overwhelming and repetitive. No narrative on Recertification orders. No easy way to write Resumption of Care orders that make sense. Issues with wrong or no clinician name coming out on orders. A lot of information entered into the patient profile does not populate over to the patient chart. Orders that are faxed out and received have pages cut off, are blank, or are not all received as one document. There is too much work for the back office to handle. This product is not user friendly, and the lack of real training doesn't help. Too many "buttons" that had to be turned on. Too many corrections need to be made before Plan of Care is ready to be faxed out. Information from Assessments do not properly transfer to the Plan of Care. I could go on but this product is terrible. **Recommendations to others considering myUnity:** Carefully consider whether you have the back office personnel to handle the workload of this product. **What problems is myUnity solving and how is that benefiting you?** Issues with wrong clinician signatures on orders. I still need to correct this on my end in order to have the correct clinician signature on the Plan of Care. This product has slowed down our progress and wasted much of my time. **Official Response from Deborah Mower:** > Thanks so much for taking the time to write a review. It is good to know you appreciate the ease of faxing orders directly from the system and receiving orders directly into the system. However, we’re sorry to hear of some of the challenges you’re experiencing and want to resolve them quickly. I'd like to connect you with someone on the client experience team who will escalate your concerns to the proper person(s). Please contact ClientExperience@ntst.com and a client experience representative will be more than happy to work directly with you. Thank you again! ### 5. It's OK **Rating:** 2.5/5.0 stars **Reviewed by:** Patrice L. | Infection Preventionist and Nurse Educator, Mid-Market (51-1000 emp.) **Reviewed Date:** September 29, 2022 **What do you like best about myUnity?** At least it is not paper records and charting **What do you dislike about myUnity?** It is not user-friendly. Too many steps to complete one action. Unable to customize reports. **What problems is myUnity solving and how is that benefiting you?** Currently, it is just a record holder and MAR/TAR. ### 6. The system can be hard to use for those that aren't comfortable with a computer or technology. **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** June 17, 2022 **What do you like best about myUnity?** Shared information across all facilities **What do you dislike about myUnity?** It is a very technology based system and very rigid as far as the order of operations **Recommendations to others considering myUnity:** I would definitely make sure that the clinicians that will actually be using the system have an opportunity to thoroughly test the system to see if a majority of the users are comfortable with the technological aspect of the system. If staff aren't comfortable with computers/technology this may not be the best system to adopt. **What problems is myUnity solving and how is that benefiting you?** Netsmart offers community group discussions via zoom calls for end-users across the nation to come together and voice their concerns and ideas regarding specific features of the program. It is very helpful to be able to come together with a Netsmart staff member and other end-users to discuss what is working well and what needs to be improved upon. Programs like this should be designed by those that put the system to functional use. The fact that Netsmart offers these monthly discussions to get end-user suggestions/ideas is very encouraging. **Official Response from Deborah Mower:** > Thank you for your feedback and comments. I am glad you appreciate the monthly user group community discussions. We always strive to listen to our clients, so we can continuously enhance our platform to the meet needs of users like you. However, I'm sorry to hear about your concerns regarding user experience. First and foremost, I want to connect you with the right person so we can address your issues and resolve them. Please contact ClientExperience@ntst.com and a client experience representative will be more than happy to get your concern escalated to the proper team(s). Thank you again! ### 7. Long journey, worth the destination.... **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2022 **What do you like best about myUnity?** For end-users the platform works very well. It is easy to use, stable, and scalable and overcomes the challenges of working in environments with limited internet connections. **What do you dislike about myUnity?** The process from A to Z (admission to dropping a claim) can be very challenging and labor-intensive for organizations. The checks and balances that ensure that a claim is valid and won't be rejected require labor inputs from different individuals, and even though these protections help organizations stay on the right side of compliance, you have to install layers of staff support for QA in order to get your claims processed on a timely basis. It would help clients to know this in advance and be able to adjust support systems to avoid any delays in the revenue cycle process. **Recommendations to others considering myUnity:** Ask lots of questions, have a robust training and implementation plan, and make sure that you have a good revenue cycle solution prior to going live. **What problems is myUnity solving and how is that benefiting you?** It allows the activity recorded in the EMR to meet and exceed compliance requirements. It also allows users from different specialties to communicate effectively and adjust the plan of care and or care priorities effectively and on a timely basis. Ultimately it affects the quality of care that we provide our patients and interconnects all stakeholders effectively and consistently. ### 8. Database for Client & Personnel **Rating:** 5.0/5.0 stars **Reviewed by:** Lia Z. | Field Support Manager, Enterprise (> 1000 emp.) **Reviewed Date:** October 15, 2021 **What do you like best about myUnity?** MyUnity is a great database with easy access to client and personnel files as well as schedule staff for shifts. Payroll processing very easy and capabilities endless. IT ticketing system, save favorite browsers, reporting capabilities as well. **What do you dislike about myUnity?** Network slowness causes glitches on occasion, if too many users companywide. Works differently, glitchy on different browsers. **Recommendations to others considering myUnity:** MyUnity is a great patient/caregiver scheduling tool to ensure compliance and workers are qualified/skilled to match a clients needs. **What problems is myUnity solving and how is that benefiting you?** We are using myUnity for staffing services, patient medical documentation and to track caregiver requirements, ensure credentialong and scheduling go hand and hand. This system is very easy to learn, you are also able to export reporting onto excel spreadsheets. The system is secure and exercises HIPAA. ### 9. MyUnity Experience for CGH Home Nursing **Rating:** 5.0/5.0 stars **Reviewed by:** Mary Jean D. | Director of Nursing Professional Development & Patient Experience, Consultant for CGH Home Nursing, Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2021 **What do you like best about myUnity?** We love the ease of the documentation and the ability to view the patient schedule. We really liked being able to reduce time spent for each patient encounter so we could increase productivity and reduce overtime. We love that the patient information entered in the patient home can be seen by the office staff in real time. Customer support is awesome! **What do you dislike about myUnity?** We had lots of difficulty with connectivity to our iPads. It has improved and we continue to work on this. **What problems is myUnity solving and how is that benefiting you?** We improved nurse time per patient visit to reduce overtime and allow us to see more patients in a day. We reduced paper so we can become paperless. ### 10. Overall great product, still needs some tweaks. **Rating:** 4.0/5.0 stars **Reviewed by:** Lyn M. | Assistance Director Of Nursing, Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2021 **What do you like best about myUnity?** Love that the Care Plan is worked into the assessment and the summary of problems flows to the printed IDT notes! I lover that that it is cloud bases and you can see someones partial docmentation because we all know that there are times we don't get to finish at bedside because we were pulled to an emergency. I really like that as an nursing leader I can pull up a pending document a nurse is working on and given them feedback if they have questions. Batch printing is very easy. Uploading documents electronically to the chart or scanning to chart is amazing user friendly. Of the 4 sympstoms for hospice that I have used over the years this is by far my favorite and as a clinician the most user friendly. The auto save function is amazing, no worries about loosing your info because your tablet times out or your left that screen before saving. **What do you dislike about myUnity?** There are still some issues with care plans not sticking and flowing over to the recert assessments. In the clinical side field staff are having difficulty moving visits from day to and often having to have admin staff go into back office to move visits. Also there is difficulty moving assignment as a batch from one day to another throughout the cert period. With all that being said they are aware and working on a fix and is one of my top rated hospice documentation systems I have used. **What problems is myUnity solving and how is that benefiting you?** Love the cloud based real time access. With our previous EMR we had to wait until the end of the day or find somewhere with internet services to connect to the server and synch the computer. Real time uploads also helps knowing where staff are in there day based on what charts they have opened and time stamped. **Official Response from Deborah Mower:** > Lyn, Thanks so much for your review of myUnity! We value client feedback and suggestions. We’re happy you like how our cloud-based solution helps with quality assurance and oversight. We also have some good news about your care plans requests: Your feedback is on our roadmap for 2021 and beyond. We are constantly working to enhance our system to meet the needs of our clients. ### 11. Netsmart Review **Rating:** 3.5/5.0 stars **Reviewed by:** Jannette B. | Director, IT Application Services, Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2021 **What do you like best about myUnity?** Solution works across our LOBs giving better visibility to our business; There are built in standard forms available as well as workflows for the different roles ranging from RNs, SWs, CPs, Providers, Aides, etc. The IPU functionality and Smartboard in the Back Office is a nice functionality for the RNs in the IPU areas. The IDG module is also a nice culmination of a lot of functional pieces for clinicians and providers to see a snapshot of Medications, Advanced Directives, Diagnoses, Plan of Care, Scribe Notes, etc. We also like the Plan of Care links that are built into the assessments that allow plan of care goals and interventions to be added as clinicians are completing the review of systems and other information in the assessment. **What do you dislike about myUnity?** Changes and movement back and forth between Back Office and Clinical. Many of the data points/functions have multiple points of entry and don't always match. This creates opportunity for mismatch and duplication in workflows. This includes responsible/related parties, team/staff assignments, physician listings, level of care & location of service, addresses as part of demographics. The Finance workflows for claims processing, A/R and Payment posting are antiquated and need to be updated, streamlined and easier for end users. The HIS process for Hospice abstraction needs to be streamlined across IPU/Home patients as well. **Recommendations to others considering myUnity:** Clients planning to implement myUnity need to have strong project management skills and not rely on NTST for the project managment of the project. Recommend a phased rollout rather than a big bang rollout when implementing. Training for rollout needs to include multiple touches for the clinicians and providers prior to go live of the system. **What problems is myUnity solving and how is that benefiting you?** myUnity is providing EMR functionality for our Hospice, Personal Care, Bereavement and Transitional services in the home and IPU environment. It has allowed us flexibility to support additional services such as an Alzheimers/Dementia program and an Opioid reduction program. **Official Response from Deborah Mower:** > Jannette, Thanks so much for your review of myUnity. We value client feedback and suggestions. We’re happy you like how our cloud-based solution supports all your lines of business, giving you better visibility of your organization. We also have some good news about your feature requests: A majority of your suggestions are on our roadmap for 2021 and beyond. Your client alignment executive will be reaching out to further discuss details of our ongoing enhancements to the system. ### 12. Glitchy **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Civic & Social Organization | Mid-Market (51-1000 emp.) **Reviewed Date:** November 11, 2021 **What do you like best about myUnity?** Net smart allows me to easily capture the data I need from visit to visit. It saves automatically so I can go out of forms and enter right back into them when I need to. **What do you dislike about myUnity?** It appears to be a glitchy system where some controls work one week and then with an update you may have lost access to controls or forms you previously were using. **What problems is myUnity solving and how is that benefiting you?** Net smart allows me to easily document my visits with different patients and the user interface is simple to learn. I am more productive using this system. **Official Response from Deborah Mower:** > Thank you for taking the time to write a review. It’s good to know you are more productive using our system and can easily document your visits with patients. However, it’s unfortunate you are experiencing difficulties when updates are made. We value user feedback because it helps us resolve issues and deliver a great user experience. We want to connect you with our Client Experience team who can address your concerns and fix them. Please contact ClientExperience@ntst.com and a client experience representative will respond. ### 13. Netsmart has been easy to use and relatively intuitive. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** May 19, 2021 **What do you like best about myUnity?** It has been pretty easy to use (I use the backend as an HR employee). I find that training new HR staff is easy as the product is easy to understand and navigate. **What do you dislike about myUnity?** I would like for the program to "auto save" or propt you to save before you switch tabs (again, backend) **Recommendations to others considering myUnity:** NetSmart/ MyUnity is very easy to use from a HR/ Coordinator point of view if that is something that you value. It's easy to train new staff on the product. The only issue that I've had with the program is that sometimes the reports are a little hard to read or sort, but they are helpful for tracking requirements for the staff. **What problems is myUnity solving and how is that benefiting you?** The reports have been helpful for tracking employee requirements that are necessary for state/ federal compliance. It's saved time to be able to pull a report rather that creating an excel spreadsheet or going into each physical file. ### 14. NetSmart does the job **Rating:** 5.0/5.0 stars **Reviewed by:** Margaret D. | Finance Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 25, 2021 **What do you like best about myUnity?** Improves automation and is good for our clinical documentation. It can be customized to your needs and gives options for using on different technology .. IPads, laptops, etc. Windows based and provides easy to use tools to help you complete all the steps needed within a process. **What do you dislike about myUnity?** Screens fonts are small and it can be hard to read. Reports are not as excel friendly as we would like. **Recommendations to others considering myUnity:** NetSmart for Hospice has many features that you will like and will make your clinicians documentation easier. **What problems is myUnity solving and how is that benefiting you?** Documentation for Aides is better and automating Physician orders, signatures/approvals. **Official Response from Deborah Mower:** > Margaret, Thank you so much for your 5-star review of myUnity! Happy you like how our cloud-based solution makes clinical documentation easier. We appreciate your feedback. We will review ways to continue to enhance our user experience and reporting features. ### 15. Best EHR I have worked with **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** October 01, 2021 **What do you like best about myUnity?** Ease of use, flows well from begin to end **What do you dislike about myUnity?** Difficult to run reports specific to need **Recommendations to others considering myUnity:** Clinician friendly, provides the operations information needed **What problems is myUnity solving and how is that benefiting you?** Producing timely documentation with the field staff, helps in regards to commuication throughout the documentation phase ### 16. Very Secure, Very Organized **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2021 **What do you like best about myUnity?** Meets High Trust standards, & from an IT deployment & maintenance standpoint alleviates a lot of overhead on the enterprise platform. **What do you dislike about myUnity?** Have none yet but will re-visit once we've logged more usage. **What problems is myUnity solving and how is that benefiting you?** HighTrust CSF, SSO ### 17. More work **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2021 **What do you like best about myUnity?** We have been using it since June and what I like most is that it is web based. The support team is great. **What do you dislike about myUnity?** It has been much more work as compared to other EMR's we have used. I have to call the support line between 5 and 10 times a day for help on things that should already be active in the system. It's almost like clinicians were not asked to consult when developing this program. **What problems is myUnity solving and how is that benefiting you?** Everything is done in real time it's easier to document in the home **Official Response from Deborah Mower:** > Thank you so much for taking the time to review myUnity. We are glad that you appreciate the web-based system and real-time documentation. However, we are sorry about the challenges you are experiencing. Your success is our top focus and we’re eager to connect you with our Client Experience team right way to get things back on track. Please contact ClientExperience@ntst.com and a client experience representative will respond. ### 18. Netsmart is very user friendly, easy to learn and complete clinical notes. **Rating:** 5.0/5.0 stars **Reviewed by:** Umeda R. | Director of clinical services, Mid-Market (51-1000 emp.) **Reviewed Date:** October 04, 2021 **What do you like best about myUnity?** Messages attached to the patient's chart. Devero training, clinical templates **What do you dislike about myUnity?** Some additional notes exist we never use **Recommendations to others considering myUnity:** n/a **What problems is myUnity solving and how is that benefiting you?** I have no problems. I am saving time. ### 19. Systems Administrator **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2021 **What do you like best about myUnity?** When the process goes well, the end user experience is very easy. **What do you dislike about myUnity?** The poor integration between the two products. The complete lack of usable reports means that all regulatory and other reporting has to be generated by hand/ edited out of many reports. The painfully slow UAT/test system and adaxes system. **Recommendations to others considering myUnity:** Make sure you see the product first hand, in a live environment before making a decision. **What problems is myUnity solving and how is that benefiting you?** As I'm in IT, none. Both of our previous EMRs were were far easies to manager from an IT point of view. **Official Response from Deborah Mower:** > Thank you for your feedback. At Netsmart, we strive to constantly innovate and enhance our platform to meet the needs of our clients. However, I'm sorry to hear about your concerns as a systems administrator. I will reach out to the appropriate people to share your feedback so we can resolve your concerns. ### 20. As for the back end, there is a lot of options that seem to overwhelm you as a user. **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** May 18, 2021 **What do you like best about myUnity?** Self Portal Password Reset. I like that nurses can go in and reset their own passwords. That makes it really easy for users to get back in. Our previous system did not have that option. **What do you dislike about myUnity?** I do not like the 3000 list of privileges for users. It is a little overhwhelming for IT. **Recommendations to others considering myUnity:** Keep looking at other products. **What problems is myUnity solving and how is that benefiting you?** I am solving the talet issues. I have not found a benefit yet. **Official Response from Deborah Mower:** > Thank you for your feedback. At Netsmart, we strive to constantly innovate and enhance our platform. However, I'm sorry to hear that your user experience has been a concern to you. I will reach out to the appropriate people to share your feedback so we can resolve your concerns. ### 21. No hold time, no transfer and knowledgeable staff **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** October 01, 2021 **What do you like best about myUnity?** Netsmart considers no question trivial and will respond appropriately to any issue of the caller **What do you dislike about myUnity?** I have not experienced any issue that would apply **What problems is myUnity solving and how is that benefiting you?** Where and how to document important issues related to each patient chart. How to run appropriate reports ### 22. Path forward **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2021 **What do you like best about myUnity?** The ongoing support from Netsmart to address any matters the team and I may have 24/7. **What do you dislike about myUnity?** Advanced systems require ongoing support and changes. The same innovated product we beneift from comes with a price. But with the team we're assinged, we're working through it! **What problems is myUnity solving and how is that benefiting you?** We're able to do more, track more, and be more of an efficient business than our competitors. ### 23. Always very responsive and helpful. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** September 24, 2021 **What do you like best about myUnity?** I usually receive a phone call or response within the hour of asking for help **What do you dislike about myUnity?** Getting directed to the wrong person for **What problems is myUnity solving and how is that benefiting you?** Medicare billing, payment posting private pay billing. ### 24. I find the Company progressive in enhancing the software product. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2021 **What do you like best about myUnity?** We have a team of contacts to work on fine-tunning the operation and understanding of the system. **What do you dislike about myUnity?** The integration between the two sides of the software is not always smooth. **What problems is myUnity solving and how is that benefiting you?** We can move patients between different business units and retaining the patient data to go with it as it moves through our care levels. ### 25. Netsmart myUnity is pretty new to hospice and still has a long way to go **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2021 **What do you like best about myUnity?** Netmsart myUnity is user friendly and easy to understand. **What do you dislike about myUnity?** Having a back office side & clinical side **Recommendations to others considering myUnity:** Have your workflows and processes ready and know what you want the system to deliver. Forms arent easily customizable. **What problems is myUnity solving and how is that benefiting you?** It has helped w/ requiring items that are needed for billing purposes. **Official Response from Deborah Mower:** > We appreciate your feedback. We are glad you find our EHR is user friendly and easy to understand. We value client suggestions and will review ways to continue to enhance our offerings to better meet the needs of clients. ### 26. MyUnity Enterprise **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** May 20, 2021 **What do you like best about myUnity?** Full solution offering clinical, back office, and mobile options. **What do you dislike about myUnity?** It is challenging to understand the flow of data between the different facets of the system. **Recommendations to others considering myUnity:** Ensure you have clear understanding of data flow and system processes. **What problems is myUnity solving and how is that benefiting you?** We have a full end to end solution using the system. ### 27. Good Processes **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** June 20, 2021 **What do you like best about myUnity?** I like how easy it is to find infomation **What do you dislike about myUnity?** We are still working through the kinks in reports **What problems is myUnity solving and how is that benefiting you?** We have met frequency requirements and tracking ### 28. Too many tabs under not obvious titles **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** July 19, 2019 **What do you like best about myUnity?** The banner at the top that displays patient names and pertinent information makes it easy to ID the patient. It’s also very inclusive of all topics necessary. **What do you dislike about myUnity?** The tab titles aren’t obviously named and aren’t well organized. I didn’t know nursing notes were under census —> notes. It also is confusing how all the documents are titled. If they’re MD notes, it should be displayed at the tab. Instead I have to click all of Hospital clinal notes to find it. **What problems is myUnity solving and how is that benefiting you?** Well it’s nice it’s easy to see medication orders and downloading the pdf is simple. ### 29. Not new user friendly **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** July 23, 2019 **What do you like best about myUnity?** Notes are easy to access once you get the hang of the software **What do you dislike about myUnity?** Navigation is hard for first time users. **What problems is myUnity solving and how is that benefiting you?** I am.doing notes for work. I have learned to use the site efficiently after awhile. ### 30. RN start of care **Rating:** 2.0/5.0 stars **Reviewed by:** Vivian f. | RN, Health, Wellness and Fitness, Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2018 **What do you like best about myUnity?** Medication profile is easy to use Easy to navigate back and forth Time to complete is reasonable Information for the case is helpful and appropriate Patient profile and entire chart easy to access Log in from smart phone is no problem **What do you dislike about myUnity?** The section with eligibility Is confusing The goal and intervention is confusing initially But with some instructions this section is very informative and makes the case more comprehensive and informative **What problems is myUnity solving and how is that benefiting you?** Easy to access Log in Is easy I don't know why the MD order requires the date and the signature two times next to each other ### 31. Positive DeVero Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Breanne J. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 09, 2018 **What do you like best about myUnity?** DeVero was very easy to use, very straightforward and accessible when charting on our clients. **What do you dislike about myUnity?** I disliked that it wouldn't notify you if you missed something when inputting your client information from that day. **Recommendations to others considering myUnity:** Always try to at least get your chart opened and pending before the end of the day that way you will never miss a day, which in turn can set back billing services. But its a great system and as soon as you learn to navigate it, it makes charting so much easier. **What problems is myUnity solving and how is that benefiting you?** Staying up to date on your charting and having access to do so at home, or later that day rather than during your shift at work. ### 32. Home health Physical Therapy **Rating:** 4.5/5.0 stars **Reviewed by:** Alyssa K. | Doctor of Physical Therapy, Mid-Market (51-1000 emp.) **Reviewed Date:** January 06, 2019 **What do you like best about myUnity?** I like the usability, its very easy to use and rarely has any technological issues **What do you dislike about myUnity?** Wish you could more easily navigate between pages **What problems is myUnity solving and how is that benefiting you?** Medical billing and documentation efficiency ### 33. McKesson not bad but not great. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** January 20, 2018 **What do you like best about myUnity?** 1 - When information is updated, changes can be seen almost instantly. 2 - The ability to open different windows and be able to work on different areas simultaneously. **What do you dislike about myUnity?** 1 - Running statistic reports takes too long sometimes, not sure if it is the program itself or the server. 2 - Limited options to search for information. 3 - Reports are not fully customizable, at least not at my level. 4 - Sometimes when you make a wrong selection when inputting data, you can't just change your selection. you have "end date it" and re-enter the correct one. **Recommendations to others considering myUnity:** This is the first software of this kind that I use so I don't have anything to compare it to but it gets the job done. I just wish it was a little bit more flexible with its reporting, and that you had an option for screen customization. **What problems is myUnity solving and how is that benefiting you?** It keeps clients information in one place. Helps maintaining compliance with required documentation. ### 34. Easy to use EMR **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** September 27, 2018 **What do you like best about myUnity?** The reports it generates and how organized it is. User friendly once you play with it for a bit. Easy to find information you’re looking for. **What do you dislike about myUnity?** Sometimes it loads things with a delay. **What problems is myUnity solving and how is that benefiting you?** a system that can mesh information for all healthcare providers on all levels to use in one easy spot ### 35. Devero **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** January 09, 2018 **What do you like best about myUnity?** Devero is very user friendly. All a user has to do is click on the form they need to use. It’s all on one main page. **What do you dislike about myUnity?** I don’t like that you can’t open a form from inside a patient’s chart. **Recommendations to others considering myUnity:** Highly recommend having super users on hand once you have gone live. It helped us tremendously to pull the whole branch in and put slides up and go over every form. **What problems is myUnity solving and how is that benefiting you?** Devero has made chart audits a lot easier with some of the functions it has from the supervisor main menu. For example, I can do wound audits by clicking on the wound measurements link - this allows me to make sure the nurse has done the required weekly wound measurements; also the supervisory visit link allows me to make sure papraprofessuonals have had a supervisory visit conducted per agency policy. ### 36. Big Fan of these Software **Rating:** 5.0/5.0 stars **Reviewed by:** Thita B. | Pharmacist , Retail, Small-Business (50 or fewer emp.) **Reviewed Date:** February 05, 2018 **What do you like best about myUnity?** The best feature is the look up for the GE products, which helps to get the cheap price and the greatest rebate from the preferred manufacturer. Also it shows the purchase history which makes easier to reorder any out of stock items, Also picture if the product shown helps a lot to minimize the error in placing the order. **What do you dislike about myUnity?** Some of the item lacks picture which make it somewhat difficult to decide. **What problems is myUnity solving and how is that benefiting you?** Helps me collaborate the staff member in improving the operation and care delivery. Its efficient, intelligent and best system that i have used in the home care field. It helps eliminate duplicate documentation and promote efficient scheduling of the care. ### 37. Company chosen charting system is semi flawed... **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** January 31, 2018 **What do you like best about myUnity?** I like that for the most part it is easy to use once you have had time and training. **What do you dislike about myUnity?** I hate having to go in to every single chart to click on a box and chart on people individually since I just add mailings in to the charts. **Recommendations to others considering myUnity:** I know they are working on making this product better so my hope is they will add new elements to make it easier to work in and with. **What problems is myUnity solving and how is that benefiting you?** We all have access to our patients charts at all times... Well unless you and another co worker are in the same chart for some reason then your work doesn't save. ### 38. It’s the amazing homecare software I have used up **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2018 **What do you like best about myUnity?** The ease of entering data. Efficiency and the accuracy of the softwares. Also shows gives alerts on the time to time manner so that we can plan ahead according. Best costumer service, which guides you through all the issues and help to resolve them ASAP **What do you dislike about myUnity?** It’s bit slow than other software. And not very mobile friendly. **Recommendations to others considering myUnity:** Hig **What problems is myUnity solving and how is that benefiting you?** Entering patients details and storing their important documents which helps us for the easy access at one point. Finding prescriber and the drug through their own search is the time saving and blessing in our workflow. Also helps us remind about the refill and due date . ### 39. Not the most efficient program **Rating:** 3.5/5.0 stars **Reviewed by:** Michael B. | Occupational Therapist, Hospital & Health Care, Mid-Market (51-1000 emp.) **Reviewed Date:** January 10, 2018 **What do you like best about myUnity?** clean layout, easy to use, detailed evaluations **What do you dislike about myUnity?** Evaluation section need a improvements. ROM/MMT/coordination needs to have different scoring. Need to add O2 SAT section for the patient. **What problems is myUnity solving and how is that benefiting you?** Doing evaluations , co-signing notes, review ring charts, making physicians orders, communicating with office managers. P ### 40. A redudant program that requires alot of typing with only a limited number of characters to use. **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** November 03, 2017 **What do you like best about myUnity?** It is easier than writing. The ability to copy and paste everyday removes the need for copying the note over. Daily visits can be updated in the home. It reminds you daily to coordinate with other team members and to discuss discharge ahead of time, so the family and patient have time to adjust. **What do you dislike about myUnity?** While it is easy to copy and paste, the PT has to make sure not to miss changing a significant finding while writing the review in the home or car. The idea is to save time, however at times, more time is spent checking and re-checking for these types of errors. A program with less writing and more check marks would eliminate this problem. Additionally, there are not enough characters to type into the note when something significant happens causing the User to delete unsused parts ot the note as time goes by to get enough characters. **Recommendations to others considering myUnity:** Use a different program **What problems is myUnity solving and how is that benefiting you?** If you carefully fill in each area and make sure to explain improvements, declines, etc. Then your note is complete and will especially fulfill Medicare requirements. However, for some PT's, they rush through the written parts and do not explain changes, plateaus or declines. Medicare especially requires coordination of care and the need to do this is on the note as a reminder daily. ### 41. Devero review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** January 17, 2018 **What do you like best about myUnity?** The forms I use are detailed and concise, and address most all of the topics I need them to. **What do you dislike about myUnity?** I dislike that there are not enough places to add more verbiage. **What problems is myUnity solving and how is that benefiting you?** I am completing psychosocial assessments of clients who are facing a terminal illness. The forms I use are very detailed and ask thorough questions. ### 42. Farily descent product **Rating:** 2.0/5.0 stars **Reviewed by:** Karan G. | ServiceNow, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** December 12, 2017 **What do you like best about myUnity?** UI for clinician/physician to organize their appointments/visits **What do you dislike about myUnity?** the only thing i would prefer to be changed is to make user enter precise data for his inputs **What problems is myUnity solving and how is that benefiting you?** Its a basic system which does fulfills daily needs for practitioners. ### 43. Accounting solutions made eas **Rating:** 5.0/5.0 stars **Reviewed by:** Kandi M. | Home Health Caregiver, Hospital & Health Care, Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2017 **What do you like best about myUnity?** I like how this breaks down the different types of healthcare to fit your business needs. **What do you dislike about myUnity?** I could find nothing to dislike about this program. **Recommendations to others considering myUnity:** Consider the options available from HAS and know that this is a very effective solution to finance. **What problems is myUnity solving and how is that benefiting you?** I have found how to budget accordingly, based on my business to take care of all parties involved so that all needs are met. ### 44. Nothing amazing but not bad **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2017 **What do you like best about myUnity?** This program is fairly easy to to learn or train someone on. I dislike the structure for narritave charting **What do you dislike about myUnity?** The scheduling portion is a nightmare. The charting is somewhat repetitive. The narrative section is awful **What problems is myUnity solving and how is that benefiting you?** This program doesn't solve many problems, it's easy to learn but clunky and often buggy. ### 45. Greatest software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** January 04, 2018 **What do you like best about myUnity?** Overall had good functionality and could interface with the McKesson supply side of their business which we are using. **What do you dislike about myUnity?** very costly and requires extensive training. Not user friendly.. **Recommendations to others considering myUnity:** Provide accuracy and consistency in clinical documentation. **What problems is myUnity solving and how is that benefiting you?** Benefits. The clinical functionality in McKesson Homecare helps organizations ### 46. Volunteer coordinator & admissions **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Individual & Family Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 26, 2017 **What do you like best about myUnity?** Easy to go through notes for all disciplines. **What do you dislike about myUnity?** They way the program is laid out takes quite a bit of practice **What problems is myUnity solving and how is that benefiting you?** Was able to have all assigned patients in one spot for easy access and documentation. ### 47. Very easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** October 26, 2017 **What do you like best about myUnity?** Easy and practical for charting patients information **What do you dislike about myUnity?** Nothing at all, it’s very easy to understand and practical **Recommendations to others considering myUnity:** McKesson would be the greatest software you company could have. **What problems is myUnity solving and how is that benefiting you?** Patient is charting ### 48. Very good for communication with other team members **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** October 28, 2017 **What do you like best about myUnity?** Easy to navigate, user friendly, easy to access **What do you dislike about myUnity?** I don't have any dislikes in the product **Recommendations to others considering myUnity:** yes **What problems is myUnity solving and how is that benefiting you?** Communication between staff about patients ### 49. DEVERO ROCKS! **Rating:** 5.0/5.0 stars **Reviewed by:** Dyllan A. | Authorization/Billing Coordinator, Hospital & Health Care, Mid-Market (51-1000 emp.) **Reviewed Date:** January 11, 2017 **What do you like best about myUnity?** My favorite thing about Devero is how incredibly easy it is to access anything by one click of the mouse. In that same sense, Devero is also very versitile. I love how it does and has everything I need to be successful within my position as a biller. One click, and I'm where I need to be. Awesome! **What do you dislike about myUnity?** We are still new to Devero, but I can say nothing so far! **Recommendations to others considering myUnity:** Fast, Easy and convenient!! **What problems is myUnity solving and how is that benefiting you?** The benefits I am realizing is that i can get what i need done within a short period of time. Devero has done a great job at freeing up a lot of work time which is so great! ### 50. Excellent Cloud Based Software **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** July 12, 2016 **What do you like best about myUnity?** This software is flexible and easily formatted to any business needs. Integration is a neat feature with this software also. Tabs are easy to use and formatting is easy to customize. **What do you dislike about myUnity?** The system is a bit dated but I think it's easy to get around. Everyone knows how to use older systems but learning new systems and functions are harder, so in that regard, being an older system shouldn't be disliked too much. **Recommendations to others considering myUnity:** Recommend doing a demonstration with the company before considering switching over to make sure it's the software for your company. **What problems is myUnity solving and how is that benefiting you?** This system is good for any practitioner's office from dental to psychology . The benefits of this system is that it's flexible and can be used in a variety of offices. ## myUnity Discussions - [What does Netsmart Myunity do?](https://www.g2.com/discussions/what-does-netsmart-myunity-do) - [What is the use of Netsmart Myunity?](https://www.g2.com/discussions/what-is-the-use-of-netsmart-myunity) - [What is myUnity?](https://www.g2.com/discussions/what-is-myunity) - [What is netsmart myUnity?](https://www.g2.com/discussions/what-is-netsmart-myunity) - [View myUnity pricing details and edition comparison](https://www.g2.com/products/myunity/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-09+10%3A58%3A38+-0500&secure%5Bsession_id%5D=cd60612d-3d9c-4911-8407-b05633ed370c&secure%5Btoken%5D=89ea48b3c31c0c078898deb9175031ae248a2b36a21f04e591c06c6dea965334&format=llm_user) ## myUnity Features **Clinical Workflow Management** - Multiple Medical Provider Access - Ancillary Care Provider Access - Clinical Documentation **Administrative** - Time Tracking and Scheduling - Agency Management - Mobile App - Data Exchange - EHR Integration **Administrative** - Data Exchange - Agency Management - Time Tracking and Scheduling - Mobile App - EHR Integration **Clinical Care - Long Term Post Acute Care** - Care Plan Management - Rehab Progress Tracking - Care & Discharge Planning - Point‑of‑Care Documentation **Patient Health Information Management** - ePHI Storage - Interoperability - Patient Workflow Management **Value-Based Care** - Clinical Charting - Electronic Visit Verification (EVV) - Carer Coordination - Point of Care **Value-Based Care** - Clinical Charting - Point of Care - Carer Coordination - Electronic Visit Verification (EVV) **Financial / Revenue Cycle - Long Term Post Acute Care** - Claim Submission & Scrubbing **Agentic AI - EHR** - Autonomous Task Execution **Analytics & Quality / Compliance - Long Term Post Acute Care** - Quality Measures & Outcomes Tracking - Predictive Risk Stratification **Operations & Workforce - Long Term Post Acute Care** - Scheduling & Staffing Optimization - Task & Workflow Management ## Top myUnity Alternatives - [Epic](https://www.g2.com/products/epic/reviews) - 4.2/5.0 (895 reviews) - [Carepatron](https://www.g2.com/products/carepatron/reviews) - 4.5/5.0 (485 reviews) - [ModMed](https://www.g2.com/products/modmed/reviews) - 4.6/5.0 (352 reviews)