DocuShare Reviews & Product Details

Easy content management – intuitive, integrated and cloud-enabled. Xerox DocuShare is enterprise content management (ECM) designed with usability, flexibility and convenience in mind. It helps knowledge workers be more efficient every day by focusing on the intersection of people, paper and processes – the lifeblood of today’s work environment. The latest release of DocuShare features personalized views, few clicks, mobile-friendly web design, application integration and enhanced workflow and lifecycle management.

Seller

Xerox

Discussions

DocuShare Community

Languages Supported

German, English, French, Spanish

Solution Type

All-in-One

Overview by

Mark Boyt

Value at a Glance

Averages based on real user reviews.

Time to Implement

3 months

Return on Investment

29 months

View More Pricing Information

Top-Rated Alternatives

View All Alternatives

User Insights

Average based on 132 real user reviews.

Implementation Time

3 months

Perceived Cost

$$$$$

DocuShare Reviews FAQs

Generated using AI

Last updated: Nov 01, 2026

What is DocuShare, and what problem is it built to solve?

DocuShare is used as a centralized place to store, organize, search, and share business documents. Teams also use it to digitize paper records, manage versions, and support document-related workflows.

What languages does DocuShare support?

DocuShare supports 4 languages: English, French, German, and Spanish.

What company sizes and industries is DocuShare the best fit for?

DocuShare is used by positively rated customers in both mid-market and enterprise organizations, across document-heavy industries. The most visible company-size and industry segments include:

Mid-market organizations: 51–1,000 employees.
Enterprise organizations: More than 1,000 employees.
Education: Higher education and education management.
Technology and professional services: Information technology and services, and management consulting.
Financial services and manufacturing: Including financial services and electrical/electronic manufacturing.

How long does it take to implement DocuShare across a team?

Reported implementation times range from less than a day to 6–12 months, with 1–3 months the most common range. Larger or more involved deployments also appear to take longer.

What customer support options does DocuShare provide, and how do users find the overall support experience?

Support is available through chat, email/help desk, and phone support. The experience is mixed: users value knowledgeable, prompt assistance, while others describe slow responses or difficulty getting technical issues resolved.

What features or capabilities could make DocuShare even more useful?

The most useful improvements would make finding information and administering the system more straightforward. Recurring requests include:

More precise search and filtering, so users can find the right document without sorting through excess or archived results.
Stronger administration and reporting tools, including easier permission management and ready-to-use reports.
Simpler, more flexible workflow tools for building and adjusting document processes.
A smoother user experience for common tasks, such as managing users and moving or scanning documents.

Is DocuShare considered safe and secure for handling data?

DocuShare is used to manage access to sensitive documents, and users describe configurable permissions, secure sharing, and auditing of document or user activity. These controls can help teams limit access and track changes, though they are not a substitute for assessing the security setup needed for a particular organization.

G2 reviews are authentic and verified.

Here's how.

Verified User in Retail

Small-Business (50 or fewer emp.)

11/19/2024

"This was effortless!"

4.5/5

What do you like best about DocuShare?

What stands out most about DocuShare is its robust document management capabilities that streamline the way businesses store, organize, and share content. Centralized Document Storage, Advanced Search Functionality, Automation of Workflows and Version Control. Review collected by and hosted on G2.com.

What do you dislike about DocuShare?

The performance can slow down when dealing with large volumes of documents or complex workflows, which might impact my efficiency. Review collected by and hosted on G2.com.

Shivankur N.

Salesforce Consultant

Small-Business (50 or fewer emp.)

Originally submitted 11/23/2023

"Robust tool to automate processes and support digital transformation"

5/5

What do you like best about DocuShare?

I liked Desktop App, as it allows effortless desktop integration with minimal requirements Review collected by and hosted on G2.com.

What do you dislike about DocuShare?

Almost all apps and features are so useful. Nothing as such I dislike. Review collected by and hosted on G2.com.

Shital M.

Software Tester

Information Technology and Services

Small-Business (50 or fewer emp.)

Originally submitted 11/27/2023

"Very nice product"

5/5

What do you like best about DocuShare?

It's really good platform and efficient to use Review collected by and hosted on G2.com.

What do you dislike about DocuShare?

There is nothing to dislike on this platform Review collected by and hosted on G2.com.

Verified User in Medical Devices

Enterprise (> 1000 emp.)

10/6/2023

"switching from DocuShare to MasterControl"

2.5/5

What do you like best about DocuShare?

We were able to lock down people accounts so end users were unable to print documents Review collected by and hosted on G2.com.

What do you dislike about DocuShare?

DocuShare was very hard to nevigate for an end user Review collected by and hosted on G2.com.

Darin W.

Custom Applications

Enterprise (> 1000 emp.)

Originally submitted 5/30/2019

"Xerox Docushare evaluation"

5/5

What do you like best about DocuShare?

It is easily scalable, grows with your online storage as your business does. Easy to Administer and Maintain Review collected by and hosted on G2.com.

What do you dislike about DocuShare?

Cost prohibitive to Add large number of full edit users. Review collected by and hosted on G2.com.

Mariana D.

Diretora

Mid-Market (51-1000 emp.)

8/21/2020

"Saved money on printing, delivering and storing documents with DocuShare."

4.5/5

What do you like best about DocuShare?

DocuShare is our extensive content and process management platform. This minimizes all the risks and uncertainties we face with respect to data security throughout the organization. DocuShare enables you to collaborate across the organization on key IT processes and other critical management systems. Due to the software we have saved time and ensured high quality of service. Review collected by and hosted on G2.com.

What do you dislike about DocuShare?

Working with large amounts of data is quite difficult and lacking effective filtering functions. Licensing is expensive and complicated, and some companies may not have the resources for it. Review collected by and hosted on G2.com.

Recommendations to others considering DocuShare:

A highly recommended platform with many interesting features. DocuShare can also be modified as needed, for example in terms of traceability and billing. It is also ideal for scanning documents. Review collected by and hosted on G2.com.

What problems is DocuShare solving and how is that benefiting you?

It is perfect for automating organizational processes, which helps us manage our budget as if we didn't spend money on printing, delivering and storing documents. With DocuShare, we have a better understanding of our orders, operations and purchase orders. We have been using this tool for a much time and have no problems with time, coding, etc. It works perfectly. Review collected by and hosted on G2.com.

Felipe C.

Manager

Enterprise (> 1000 emp.)

Originally submitted 8/18/2020

"The best resource to store and share documents."

4.5/5

What do you like best about DocuShare?

DocuShare is actually an internet paper management tool which allows you to easily store all the files of yours in one spot, access them on the internet and discuss them with every person. You are able to share it with the colleagues of yours. You are able to save files in formats that are various and open them online from anyplace. You are able to also upload music and pictures. You are able to import and export documents and very easily connect them to the email of yours. The user interface is easy and intuitive to operate, quite possibly for non technical users. Review collected by and hosted on G2.com.

What do you dislike about DocuShare?

The one thing I do not like about DocuShare is it's way too expensive when compared with other instruments this way. The customer care of yours is unsatisfied with it. Review collected by and hosted on G2.com.

Recommendations to others considering DocuShare:

DocuShare is among the best resources I've previously used. It's several features that some other tools don't have. You are able to deal with all of your files on the internet and browse them on any unit at every moment. Review collected by and hosted on G2.com.

What problems is DocuShare solving and how is that benefiting you?

Manage your store and files them safely on the server of yours. Perform a lot of functions on preserved documents. Share the files of yours with colleagues so they are able to access them anytime they want them. Store all your important information in the cloud. Review collected by and hosted on G2.com.

Nathan B.

Software Engineer

Small-Business (50 or fewer emp.)

11/3/2020

"User-friendly document management system"

4.5/5

What do you like best about DocuShare?

It is lightweight and easy to use. It offers a very strong list of features at an affordable price. The user interface is modern and easy to navigate. Everything including the features is straightforward and clearly labelled. Review collected by and hosted on G2.com.

What do you dislike about DocuShare?

It lacks transparency when it comes to pricing but other than this I have no complaints about the software. Review collected by and hosted on G2.com.

Recommendations to others considering DocuShare:

It is a powerful option for businesses of all sizes and I recommend giving it a try. I highly recommend it for its stability, usability, and high performance it offers. Review collected by and hosted on G2.com.

What problems is DocuShare solving and how is that benefiting you?

I have been using Docushare to store and import files, plus to give feedback on files and communicate with colleagues as well. Review collected by and hosted on G2.com.

Mara C.

Managing Director

Enterprise (> 1000 emp.)

7/28/2020

"Helped us to manage our files and other content."

4.5/5

What do you like best about DocuShare?

We're happy with DocuShare clients as well as offer products in the area of content management and information organization. We know the way to manage our files, processes, and content. We've encountered crisis in the past, but with the application we're positive that our content is actually kept in a secure place along with the processes of ours. The aim is usually to give us the correct info when we want it. Review collected by and hosted on G2.com.

What do you dislike about DocuShare?

This's complicated and sometimes takes some time to run, control and search for a huge number of files. I also had trouble with processing applications. In an urgent situation, this can be quite worrying. Review collected by and hosted on G2.com.

Recommendations to others considering DocuShare:

In case you've an individual who can truly make probably the most of it, the organization of yours will certainly gain from the great capabilities since it's effective modules and APIs. Review collected by and hosted on G2.com.

What problems is DocuShare solving and how is that benefiting you?

DocuShare supplied us with a formula to help the content of ours, and we'd no issue configuring it since it did not require a lot of encryption. It's a low level code program programming platform which could be incorporated into various pieces of software. We believe it could be extremely reliable since it's readily available from a mobile phone which allows for us to work outside our workplace. Review collected by and hosted on G2.com.

Edwin M.

Administrador de Infraestructura

Enterprise (> 1000 emp.)

7/7/2020

"I use it every day at work"

4.5/5

What do you like best about DocuShare?

At Xerox, we've built a robust management solution for all file types, and added intelligent management processes. What I like most about the combination of content administration and workflow is security. It's a solid thing: access to DocuShare from the Windows client. You can do this, but the majority of people will use the web interface. Review collected by and hosted on G2.com.

What do you dislike about DocuShare?

Accessing a large number of files from the user interface is not easy. You may have to index all your files again, or you may have to index all your stored files again. It's 250GB, it's really hard to index all your files again. Review collected by and hosted on G2.com.

Recommendations to others considering DocuShare:

If you need a simple and decent document sharing tool, I recommend it. Try it out yourself. Review collected by and hosted on G2.com.

What problems is DocuShare solving and how is that benefiting you?

File sharing reduces the need for shared-sharing drives. All sections can use one page for files. Users can also enter the process and use configurable access rights to protect their files. This can be done. Review collected by and hosted on G2.com.