Best Customer Self-Service Software - Page 10
Customer self-service software provides a platform for end users, prospects, or customers to access information and perform tasks without the need for live chat or customer support representatives. Companies utilize these tools to provide around-the-clock support for customers and website visitors to find information or troubleshoot product issues on their own. By empowering users to resolve issues quickly and independently, self-service solutions enhance customer satisfaction and improve service agents’ productivity.
Customer self-service is a common feature of help desk software. These products provide support in a variety of ways. Most solutions enable businesses to create branded knowledge bases or help centers where customers can browse tutorials and articles that answer frequently asked questions (FAQs). Many products also offer tools for creating digital chatbots, which integrate with live chat software and other digital channels to interact with customers, resolve simple requests, and answer commonly asked questions. Similarly, some customer self-service tools enable businesses to build and deploy voice chatbots (also known as conversational IVR) to provide self-service options to customers over the phone. Contextual guidance solutions, such as digital adoption platforms, offer on-screen guidance to help customers complete tasks without the assistance of a customer support agent.
To qualify for inclusion in the Customer Self-Service category, a product must:
Featured Customer Self-Service Software At A Glance
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- Overview
- User Satisfaction
- Seller Details
Acquire is a conversational customer engagement platform that empowers companies to deliver exceptional experiences. By simplifying communication across touchpoints and tools, personalizing interactio
- Computer Software
- 56% Small-Business
- 40% Mid-Market
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Botsonic helps you create Advanced AI Agents. Use Your Company's Knowledge to Intelligently Resolve Over 70% of Queries and Automate Tasks. Botsonic's AI agents intelligently make decisions based on
- Information Technology and Services
- Marketing and Advertising
- 76% Small-Business
- 17% Mid-Market
17,596 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
At Trengo we’re dedicated to customer delight. We believe that turning conversations into relationships is a competitive edge. And unlocking more moments of genuine delight in every interaction will f
- Leisure, Travel & Tourism
- Apparel & Fashion
- 73% Small-Business
- 26% Mid-Market
282 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Microsoft Dynamics 365 Customer Service provides a unified platform that makes information available across engagements—so agents offer the consistency and personalization customers expect.
- Information Technology and Services
- 48% Mid-Market
- 29% Enterprise
13,086,922 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Launched in 2020, Interakt is a full-stack conversational marketing, sales, and support platform built on top of official WhatsApp Business APIs. Over 10,000 businesses across the globe trust Interakt
- Apparel & Fashion
- Retail
- 67% Small-Business
- 25% Mid-Market
6,012 Twitter followers
- Overview
- User Satisfaction
- Seller Details
User Experience Made Easy, for Everyone. Toonimo is a leading Digital Adoption Platform for enterprises who streamline the efforts for internal employee training and customer onboarding initiatives.
- 42% Mid-Market
- 42% Small-Business
408 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Kayako is effortless customer service software that helps teams be more productive and build customer loyalty. Unlike legacy support tools, Kayako brings together your multi-channel conversations and
- Information Technology and Services
- Computer Software
- 54% Small-Business
- 34% Mid-Market
9,528 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Futr is a chat-as-a-service platform that is supercharging customer service capabilities with auto, live, video & social chat - in any language and on any channel. With clients including a numbe
- 48% Mid-Market
- 38% Small-Business
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
RightAnswers is the leading KCS v6 verified knowledge management platform designed for complex enterprises needing scalable, AI-powered support solutions. We have over 20 years of experience provid
- Information Technology and Services
- 57% Enterprise
- 24% Mid-Market
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Docsie is an innovative documentation management tool designed for ease of use and efficiency. It stands out with its AI-powered features, enabling automated content creation and updates. Ideal for
- Technical Writer
- Project Manager
- Information Technology and Services
- Management Consulting
- 78% Small-Business
- 19% Enterprise
19,087 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Vision Helpdesk is 14 years young and serves 20000+ customers, It offers the best customer service tools - solutions for every size business. 1) Help Desk Software (Multi-Channel Help Desk) 2) Satell
- Non-Profit Organization Management
- Information Technology and Services
- 61% Small-Business
- 34% Mid-Market
1,357 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Netomi’s Customer Experience AI platform automatically resolves customer service issues at the highest rate in the industry. Our patented AI delivers unsurpassed accuracy and customer satisfaction, ye
- 44% Mid-Market
- 38% Small-Business
576 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Alvaria CXP improves the customer experience, simplifies development and deployment of customer contact applications, makes changes and updates faster, and protected your investment. Alvaria CXP is th
- Information Technology and Services
- 41% Small-Business
- 29% Enterprise
286 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
ZaZaChat is a Complete Help Desk Software for e-businesses
- 61% Mid-Market
- 39% Small-Business
162 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Insync.AI is conversational AI as a Service. Our solution is multi-modal, multi-channel, multi-LLM and uses a RAG model to produce 0 hallucinations and the best accuracy in conversational AI. Driv
- Retail
- 47% Mid-Market
- 21% Small-Business
