We had a fair share of AI partnership and by far, Netomi's edge is the visibility on all works including the workflow that AI follows. We have a freedom to adjust the way we see it fit on how the AI should respond to every scenarios based off of our current processes. Other AI Based companies tend to gatekeep this - affecting the time spent on waiting for a fix + the vulnerability of having miscommunication along the way. We're also lucky with our Customer Success Manager, Amanda Shadrack along with her developers who made us feel that we're valued as a client. She is hands-on and ensures collaboration is at 100% - though it took us 3 more CSM before settling to an amazing one. The tool itself is user friendly. Even the technical setup on the tool is easy to understand with slight guidance, you can adjust in no time.

The team at Netomi set the tone for what to expect in their products. Working with them has been a pleasure every step of the way and thus far the software has kept up with everything we've thrown at them.

The attention from your support and product team. The best feature is not a feature, it is Studio's UI. I use the reports page the most.