The dashboard itself is simple: the campaign list, shared inbox and wallet screens are easy to understand, and setting up a campaign from a CSV contact list is quick. Review collected by and hosted on G2.com.

We are on the Advanced plan (Rs 35,999/year). Since July 2026 not a single message has gone out from our number. Three campaigns show 2,000 attempted / 0 sent, and our own test messages in October failed with WhatsApp error 190 (access token expired). The WhatsApp connection is held inside Interakt's integration, so we cannot fix it ourselves. Interakt is still holding Rs 6,882.93 'reserved against scheduled campaigns' for those undelivered campaigns, on top of the rest of our wallet. We raised it by email, support chat and ticket 145067; the chat was closed as 'customer stopped replying' and the chatbot only gives generic answers. No fix and no refund so far. Check carefully before you recharge your wallet. Review collected by and hosted on G2.com.

The overall onboarding experience is smooth and well structured. The platform provides good value for money, with comprehensive feature integration and a user-friendly interface.

Core activities such as template creation, contact management, campaign execution, chatbot workflow design, and agent management are seamlessly integrated, making day-to-day operations efficient and easy to manage. Review collected by and hosted on G2.com.

As a business customer, the TDS refund process is quite time-consuming. The need for repeated follow-ups with both the support and finance teams makes the experience less efficient than expected. Review collected by and hosted on G2.com.

Best software for whatsapp -1. Admin can monitor live chats + intervene anytime

2. Chat transfer / routing based on agent availability

3. Full customer history + previous tickets visible in one screen Review collected by and hosted on G2.com.

It isn’t very beginner-friendly at first. However, once you get familiar with all the features, you can really make great use of this software. Review collected by and hosted on G2.com.

the overall UI & UX is greate with amazing integrations and ai used is very efficient and convinence with effective pricing Review collected by and hosted on G2.com.

the performace of ads are variable and the perfomance of reaching out people is limited Review collected by and hosted on G2.com.

Easy to set up the account without the need for any representative Review collected by and hosted on G2.com.

The price is a bit high. while others are offering same features with a lower price. Review collected by and hosted on G2.com.

I like that Interakt is easy to use and very understandable. It also has a mobile app, which makes it really easy for me to handle queries all in one place. Review collected by and hosted on G2.com.

I feel the system is a bit slow and needs to be refreshed once every ten to fifteen minutes. I think that can be worked upon. Review collected by and hosted on G2.com.

Automations and easy WhatsApp campaign setup. Review collected by and hosted on G2.com.

Support is poor. The only option available is email support. Review collected by and hosted on G2.com.

It's very easy to have all conversations from the whole team in one place. And not to worry about leaving any employee from the organization as interakt will support you to connect with all your clients through a single mobile number with the entire team. So clients don't have to worry on whom to reach. It's very good tool., we can attach as many tags as possible for a particular client to segment them. Review collected by and hosted on G2.com.

They have built the tool mainly to use it as a bulk message sending tool rather than a conversation tool., so I suggest them to bring more user friendly and less number of click options. However it's a great tool to have for any business. Review collected by and hosted on G2.com.

I had the pleasure of interacting with Odisha Palukshi from the Interakt team, and I am thoroughly impressed. Odisha explained everything very clearly, demonstrating great knowledge and professionalism. He was patient, responsive, and ensured my issue was resolved efficiently. Thank you for the excellent support! Review collected by and hosted on G2.com.

averthing is good no issue with Interakt Review collected by and hosted on G2.com.

Interakt is always ahead of market with new features. Its easy to use as well as implement for any new users.

Integration with other app is also easy Review collected by and hosted on G2.com.

quite disappointed with customer support TAT, need to improve Review collected by and hosted on G2.com.