Vision Helpdesk Reviews & Product Details


What is Vision Helpdesk?

Vision Helpdesk is 12 years young and serves 15000+ customers, It offers best customer service tools - solution for every size business. 1) Help Desk Software (Multi Channel Help Desk) 2) Satellite Desk (Multi Company / Brand Help Desk) 3) Service Desk (ITIL / ITSM Desk) - PinkVerify Certified Vision Helpdesk offers SaaS and Download version of above all products. It starts as low as $8 per mo per staff agent.

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Vision Helpdesk Profile Details

Vision Helpdesk Profile Details

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Q&A
Languages Supported
Danish, Dutch, English, French, German, Italian, Polish, Portuguese, Russian, Spanish, Swedish
Vendor
Vision Helpdesk
Company Website
Year Founded
2005
HQ Location
Nasik, India
LinkedIn® Page
www.linkedin.com
Employees on LinkedIn®
5
Twitter
@visionhelpdesk
Twitter Followers
1,554
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Companies Using Vision Helpdesk

Thomas Cook
Rovia
RIVA
Consero Global Solution
UpTime Solutions
ZENE
TransitionAsia
Zakupka.com
GoJane
Suprag AG
TNM Software
Zen3 Infosolutions

Vision Helpdesk Reviews

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1-25 of 49 total Vision Helpdesk reviews
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CTO
Mid-Market
(51-200 employees)
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"Simplest and best solution"

What do you like best?

The simple and uncomplicated Interface of Vision Helpdesk makes it fast and easy to use

What do you dislike?

So far no disadvantages recognizedwithin Vision Helpdesk

Recommendations to others considering the product:

If you need a comprehensive solution to support a complex organization, be sure to test Vision Helpdesk.

What problems are you solving with the product? What benefits have you realized?

We operate and support the IT infrastructure of the Swiss Diabetes Society in all matters and support its users. We also look after all members of the Swiss diabetic society (diabetics type 1 and type 2) in all aspects of the management of their disease. As an international company, we provide all services of the SDG for charitable purposes for free. Vision Helpdesk helps us allocate all inquiries centrally andwith great efficiency and assign them to the right departments to be able to respond to employees and patients even faster and more efficiently.

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Mid-Market
(501-1000 employees)
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"Fully customizable / Easy to use / Friendly interface"

What do you like best?

Being able to customize the branding to our needs. Tracking of tasks due on a routine basis. Moving from an email box to an actual ticketing software has made it a lot better than before.

What do you dislike?

Some items need a little research to figure out how to implement. I would also like to see the ability to change a user to an admin/staff member, and remove an admin to just a user. As it stands right now, there are basically two different logins for a admin/staff member.

Recommendations to others considering the product:

If you are not experienced in hosting applications, I would suggest that you either use SaaS or find a host that has an installer for it. I'm moderately experienced but I was running into a few issues that I had no idea on how to fix.

What problems are you solving with the product? What benefits have you realized?

We are able to use this system to provide a knowledge base for our users so they can help themselves on easier tasks. We are also using the ticketing system to submit issues beyond the knowledge base scope. The automated ticket creation is a great tool for keeping up on which tasks need to be completed on a regular basis.

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Small-Business
(11-50 employees)
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"Fantastic, Flexible, Versatile"

What do you like best?

The ease of setup and intuitively makes deployment, training, and integration simple and straightforward. On boarding new support staff is quick and easy, with the learning curve being very attractive for our environment. Customization for tickets is very good with us being able to provide good scope to our users when submitting their tickets. The clean interface is also fantastic, very big fan of the flat design with navigation being very simple and straightforward.

What do you dislike?

There is nothing that I truly dislike about the product. The only thing that I could recommend for improvement might be with the ability to disable the default username and password login fields when using an SSO solution like 365 as it confuses some of our users. In addition, the default emails that come bundled with Vision make deployment a little bit more tedious. Some CSS to make the emails look a little prettier would be nice, possibly with a global template option versus per-instance. I would also like to see a little bit more optimization on mobile.

What problems are you solving with the product? What benefits have you realized?

When we removed our external IT contractor, we required a solution which would allow our employees to submit tickets to us (IT & AVL support) through a central ticket management system. After looking at a few different solutions, we came across Vision Helpdesk and after demoing the system, found it to be very well suited for our needs. Primary benefits include excellent ticking tracking features with great automation functionality for very efficient workflows.

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Team Lead Manager
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"The best user interface and excellent supportive team"

What do you like best?

The price is quite nice and easy to pay along with the installation offers the convenience of managing all customer communications which are excellent feature for us.

What do you dislike?

The product I need more time to be operational on all devices is something that should improve and that would be of great help.

Recommendations to others considering the product:

Our experience with the tool It is very good we would recommend it to many colleagues and other companies that need this software as a basis to better use social networks and document systems in their company.

What problems are you solving with the product? What benefits have you realized?

In our company we can customize the software to all our individual needs and the company has helped a lot to all our workers and we could change our company logo for something more modern, its user interface is very easy to use even though we need to configure it but it was very easy, it has proven to be an excellent tool for us.

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Small-Business
(11-50 employees)
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"Providing excellent support for external and internal users"

What do you like best?

For our Organization we were looking for a registration system for incoming contacts, such as mail, telephone and social media. Also the support of our volunteers and users of our online applications were central to our quest. With Vision Service Desk we found the best solution. Tickets are easy to create by our staff and the origin is registered, giving us statistical data. Because we can identify our hardware and software and can report problems, we can offer optimal support.

What do you dislike?

We had no experience with a service desk program. Our previous tests limited themselves to classic (and limited) helpdesk ticket programs. This inexperience and the extensive possibilities of Vision Service Desk were the biggest disadvantage for us. The online manual is quite limited, so for a novice it requires additional research. Once everything is set up and tested, the program is easy to use.

What problems are you solving with the product? What benefits have you realized?

- Registration of incoming contacts (mail, phone, social media, ...) of both external and internal users.

- Automatic and manual registration of incoming contacts.

- Help desk for technical problems and ability to service requests.

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Content Manager
Telecommunications
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"Amazing software with extraordinary service!"

What do you like best?

It has a brilliant outline when you sign in. You can see everything that is going ahead in your Support Department as far as your clients and their requests. The way that it can be so effectively incorporated with other programming like SugarCRM, Joomla, WordPress is awesome!!! It makes it simple to deal with all from one spot for your Support Team. It's quick and extremely adaptable. It has a crisp look and with the Responsive Design it has, you can even run and work together with your Support Team from your smart phone wherever you are as long as you have web connection. This is truly incredible!! Unquestionably an easy decision!!! Both thumbs up!!!

What do you dislike?

overall, I do not hate anything, yet i've asked for some extra elements like 2 - element confirmation, for instance mix with CLEF, and whether the "index.php?" part could be erased from the URL for better SEO.!

Recommendations to others considering the product:

You can get everything at one place with this great product!

I recommend it!

What problems are you solving with the product? What benefits have you realized?

Since this product gives integration with number of other open source arrangements out there it solves the integration of various other solutions for being effectively coordinated as though it's an ERP level solution for your organization while keeping up the adaptability of hosting various solutions on various servers, even distinctive hosting areas. Mobile support turns out to be simple because of mobile responsiveness.!

Response from Sachin Jadhav of Vision Helpdesk

Thank you for your review and suggestion related to "index.php?" - We would check the possibility of optimizing this feature in our upcoming versions.

Thank you again.

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Chief Operating Officer
Small-Business
(2-10 employees)
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"User Friendly, Versatile Help Desk"

What do you like best?

With Vision Helpdesk you are able to manipulate it to the fullest to use it for your needs. With my organization, our biggest need was the need for a knowledge base built in and Vision Helpdesk has great tools built in to help better your articles!

What do you dislike?

Some of the features we needed to do some research to find and setup properly.

What problems are you solving with the product? What benefits have you realized?

We are using Vision Helpdesk primarily to allow our users a one-stop shop to look up information quickly without waiting for our team to respond to them. Vision Helpdesk also enabled us to move away from the shared mailbox realme and into the much-needed ticket system to track all emails correctly!

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Small-Business
(2-10 employees)
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"A very good and simple helpdesk ... we need it"

What do you like best?

It is very difficult to assess what is best, if I were to describe it in one word, I would say: integration. The most important in the work of the press editorial is efficient communication, thanks to the integration of several communication channels, we no longer have to think which message was last ... all in one place ... We have had this for a long time.

What do you dislike?

The possibility of integration with SMS providers in Poland, eg SMSAPI, and a greater number of integration and single sign-on capabilities (SSO) would definitely be useful.

The rest is as it should be.

Recommendations to others considering the product:

Test it and convince yourself ...

What problems are you solving with the product? What benefits have you realized?

Above all, we managed to solve the problem of out-of-date messages (now we know who wrote back to someone ... earlier there was a mega problem, it happened that we responded to 1 e-mail several times.) Communication in Editorial Office has improved significantly, but our readers see results, now instead of waiting 3 days for it to be checked by an e-mail, they receive a reply within a dozen or so hours, often even a few minutes.

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President
Information Technology and Services
Small-Business
(2-10 employees)
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"Perfect for startups "

What do you like best?

We like the gamification at Xenon Cloud. Our reps can compete against each other in a fun way to complete helpdesk tickets. We also like the ability to integrate with apps we currently use such as our billing platform and accounting software.

What do you dislike?

We have not discovered something we disliked about this software.

What problems are you solving with the product? What benefits have you realized?

We are solving controlling the infrastructure our helpdesk is hosted in by using the downloaded version of vision helpdesk. We used to use Zendesk but could not control the instance it was installed on so we are very happy that there is a helpdesk we can control.

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IT Operations Manager
Education Management
Mid-Market
(51-200 employees)
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"Great Product with lots of integration possibilities"

What do you like best?

We have investigated quite a few products but found that Vision Helpdesk has both design & features that make it stand above the others which seem to have one or the other. The support offered during our test period was always very friendly & responsive allowing us to get the system installed "in house" which was one of our requirements.

We also found the pricing to be affordable for the power the system gives us.

What do you dislike?

The documentation is a little "light" in places but this wasn't really an issue as all we had to do was to ask support for help & they provided the information we needed.

Recommendations to others considering the product:

If implementing "on premises" version make sure you have some Linux experience and needs quite a few extras to install. Make sure you watch the installation Videos as they provide lots of helpful information.

What problems are you solving with the product? What benefits have you realized?

We have been using a "home brew" ticket system that is over 15 years old now & it was struggling to cope with the size of our establishment. Staff were missing jobs or they were being duplicated wasting resources.

We could also not generate reports so hard to justify how busy the department is without this.

With the Vision software we are able to streamline systems & also for the first time offer users the ability to view how tickets are being processed & where how their jobs are proceeding.

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Information Technology Director
Information Technology and Services
Mid-Market
(51-200 employees)
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"Excellent and Affordable Product"

What do you like best?

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface). The software is also available in an on-premises version, which is essential for us and sets it apart from many other products which are now cloud-only. We particularly like the built-in workflow functionality, and the capabilities to easily split and merge tickets.

What do you dislike?

While Vision Helpdesk is generally very intuitive, their documentation is a bit sparse. This probably wouldn't be nearly as much of an issue if going with the hosted version of the product instead of the on-prem version. Fortunately, Vision Helpdesk's support department is responsive and helpful. We would also like a bit more of the code base to be open-source; much of the product's source code is encrypted with Zend.

Recommendations to others considering the product:

If you're installing on-premises, be sure to have a competent in-house IT team or consultant to do the installation and upkeep. Be prepared to do a bit of testing, experimentation, and trial-and-error (as Vision Helpdesk's documentation is not always the most helpful).

What problems are you solving with the product? What benefits have you realized?

Vision Helpdesk provides us with an easy way to manage and track support tickets for our organization. This helps us to be more efficient and ensure that all of our support needs are handled effectively. The knowledgebase is also an effective tool to easily disseminate technical information to users and reduce helpdesk calls.

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Business Consultant
Electrical/Electronic Manufacturing
Enterprise
(1001-5000 employees)
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"Great Helpdesk Software and Knowledge base"

What do you like best?

Many features in a compact design, very good overview. Special designed for easy use, That is for the admin site as well as the very nice portal.

Therefore like the best is not easy to say. So many things.

Anyway: Compact good overview and designed as it should be.

What do you dislike?

I don't have or see any issues yet. And if there are new coming i will make a request. Documentation could be better, use it in combination of screenshots, samples, too mine opinion that's the most effective nowadays.

Recommendations to others considering the product:

My advice should be deploy in cloud, then you can do it without any IT knowledge. Further settings is done in a nutshell.

What problems are you solving with the product? What benefits have you realized?

Perhaps not the usual business, but we are a soccerclub, we have about 1500 members. We are using it for questions, knowledge base, and ticketsystem. We can't make appointments to speak to every member, we try to help the members in a modern way. And this way we can help everybody as we like and most of all, our members like it, even competitors.

I have been looking around for many years, but this solution fits all the needs we have.

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Chief Technology Officer
Internet
Small-Business
(2-10 employees)
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"Awesome product "

What do you like best?

VisionHelpDesk doesn't provide unnecessary features, all they have is all we need, all they provide are used by general user, anyone can configure it easly. it also provide easy access menu, very helpful !!

What do you dislike?

The responsive design must be improved little bit, especially for Replying ticket page. Then the custom field options must have other options. Also for Form Building, we can't set "is_required" for all field types.

Recommendations to others considering the product:

They have great platforms, easy to use, responsive, but the most import is, they have very very perfect support

What problems are you solving with the product? What benefits have you realized?

As a non-profit organization who help animals to get new home, we need platform to manage adoption candidates as easly as possible, and provide Animal Abuse Report as easy and as fast possible.

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Mid-Market
(51-200 employees)
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"Vision heldesk Review"

What do you like best?

I like the way the interface is structured. I like the fact that its web based. After the setup process its was pretty much an easy process to go from there. Updates to tickets were sent in Email to users. Office 365 integration was really great. My users are all able to login using their office 365 credentials.

What do you dislike?

I dont like the Zend Encoding, as it makes it a lot more dificult to install. It got me a bit frustrated when I kept getting same page over and over again. Also the videos online on how to install vision helpdesk did a great deal.

Recommendations to others considering the product:

A nice helpdesk solution , That can meet organizational needs in a simplified manner

What problems are you solving with the product? What benefits have you realized?

Users sending request through ticketing. The inability to track tickets sent by users as also been solved using vision helpdesk, as users are able to track status of their tickets. Also users are ale to create new projects for different departments and as well follow up with request .

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Sr. Technical Business Analyst
Internet
Small-Business
(11-50 employees)
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"Responsive customer service"

What do you like best?

Vision Helpdesk has a great deal of configurable features that allow it to be very adaptable to business needs. The support team has been very helpful in helping us adopt the product.

What do you dislike?

Contacts from non-email channels can't automatically become conventional tickets. Some component occasionally requires logging out and back in so you can reply to tickets, though they say this will be corrected soon.

Recommendations to others considering the product:

Wait till spring of 2018. Have processes in place that you want implement.

What problems are you solving with the product? What benefits have you realized?

Support currently, evaluating for customer service.

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Project Manager
Computer Software
Small-Business
(2-10 employees)
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"Best affordable Helpdesk System I've found so far."

What do you like best?

Their portal is fully responsive which works great on any device. It's very easy to use and the best thing is that you can customize almost every factor of the helpdesk system. Their support is also very good. They respond quickly and they always have a solution for your questions and issues. Lastly, their app integration options are huge which it makes Vision Helpdesk the best affordable solution on the market.

What do you dislike?

One of the things that would make their system even better would be a few more billing features such as invoice templates, payment receipts, etc...

Recommendations to others considering the product:

I would highly recommend the product. Their system is definitely recommended for any business either big or small specially because of all their flexibility of integration. For me, the're the best!

What problems are you solving with the product? What benefits have you realized?

Having a help desk system really helps me organize my company's workflow and my customers are happier than ever because all the communication happens in one place.

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AH
Enterprise
(10,001+ employees)
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"Complete Help Desk Solution"

What do you like best?

I have been in the market for the perfect solution for us for quite some time, I would have to say one of the items that stands out to me is how well the software integrates with email and other avenues of getting calls from users. Lots of other solutions are not very good with putting conversations together and the ability to merge everything to one incident.

What do you dislike?

The application is very customizable and flexible but I would have to say the Downloadable install is not very user easy to install. BUT when I reached out for assistance we were able to get it installed the very day.

Recommendations to others considering the product:

This application offers lots of features others do not even have. Considering all the integration offered this is a great value.

What problems are you solving with the product? What benefits have you realized?

This is assisting us in being able to collaborate in house with issues. We have been able to assist customers much quicker and efficiently

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1. Vorsitzender
Individual & Family Services
Small-Business
(11-50 employees)
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"Best Helpdesk System so far"

What do you like best?

The Vision Helpdesk Software is a very easy to use and modern locking helpdesk system. It offers me a lot of options to include messages from different sources (E-Mail, Facebook, etc.) and groups those tickes in custom departments, which are easy to select / filter on. I also tried other competitive products but none of them had all those features in such a great UI!

What do you dislike?

The responsive design should be improved a little bit. I would also be happy to have a native Windows 10 Mobile App :-)

What problems are you solving with the product? What benefits have you realized?

As a non profit organisation we get E-Mails from our sponsors, donors and also members. To work on those tickets and replaying to them with multiple staff members, we need an easy and simple working helpdesk solution.

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Small-Business
(2-10 employees)
Validated Reviewer
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"Best affordable ticket system i seen on internet"

What do you like best?

Firstly - its design. It`s responsive. It`s minimalistic. It`s understandable for all kind of people. Secondly - it`s functionality. Comparing with other services it costs much, much more for same functionality. Thirdly - support. It`s best support i seen on market. They in 15min helped to resolve my problem with system installation problem. Next i liked about system - it`s possibility to change design colours to match company`s style. One more thing - it`s timer. It is important for us, because we are service company. And yes, it is multilingual!

What do you dislike?

To be honest - i didn`t see any disadvantages for my needs. But it would be interesting for me to see transfer from one page to create ticket page with GET(we have several offers, and when click on link with param &offer=1 it autocomplete Type with this offer)

Recommendations to others considering the product:

Dont know what to recommend.. The main thing i liked - if any questions - just ask support - on skype, via ticket - very friendly team, always helped :)

What problems are you solving with the product? What benefits have you realized?

Our company is managing computer, tablet and mobile phone service, so we need platform for ticket questions, i managed to look all found in google variants, and Vision Helpdesk was most affordable with maximum functionality. Now we are using Helpdesk plan, but in future we will upgrade to Satellite plan, when we will service other companies.

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A
Mid-Market
(51-200 employees)
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"Vision Helpdesk - user friendly and easy to use tickceting system"

What do you like best?

What I like best about Vision Helpdesk is the ease of use! Once you log in, everything is labeled and it's very easy to navigate through the software. One thing in particular that we were looking for was a customizable user portal, and that is exactly what Vision provided, we were able to customize the portal to have the custom fields that were necessary to our requirements. Also, the support documentation available online for the helpdesk is great, along with the support staff, responded to my inquiries promptly.

What do you dislike?

One thing that we had a little trouble with were some of the reporting functionalities provided by Vision. We needed a report with some specific fields that we could not find within Vision but we contacted the support team and they informed us that a new version of Vision would be rolling out with the report fields we needed.

What problems are you solving with the product? What benefits have you realized?

The business problems we are solving is managing projects for external clients, where they are directed to submit tickets when assistance is needed. The benefit with using Vision is that everything is in one place and our staff members have access to see what the client has requested.

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Assistant Operations Manager
Internet
Validated Reviewer
Verified Current User
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"Full Featured Helpdesk System"

What do you like best?

Vision helpdesk is FULLY customizable - the system has so many features and ways to customize it's great!

What do you dislike?

The UI is not that visually appealing. It's very functional, but not great to look at.

What problems are you solving with the product? What benefits have you realized?

We're using Vision helpdesk as an internal ticketing system to manage work requests and projects. It's been helping us get much more organized and gives stakeholders a way to view the progress of their requests.

Response from Sachin Jadhav of Vision Helpdesk

Thank you Lane, for taking time to review Vision Helpdesk. This year (anticipating first quarter) we are coming up with a new version V5. The new version is going to be a complete responsive design and a fresh approach to ticketing interface.

We will post more updates soon we are close to release date.

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Managing Director
Information Technology and Services
Small-Business
(11-50 employees)
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Verified Current User
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"One of the best IT product i have ever come across-vision Helpdesk is highly recommended "

What do you like best?

I felt its UI is pretty neat and clean, completely functional product is there in the offering. Experience remained a very good one right from the demo, followed by sales, installation and now in maintenance phase. I think vision helpdesk staff members who supported us during installation and in other stages made a big difference. Big thumbs up to them.

What do you dislike?

Felt documentation can be more structured. They have all the information, however felt it can be sequenced and structured better.

Recommendations to others considering the product:

In Vision helpdesk we found it to be a cost effective preposition which delivers up to the mark features. It enhance the complete brand of an organization. Stronlgy recommend to others who want to invest in meaningful product and comes with several tangential advantages.

What problems are you solving with the product? What benefits have you realized?

With helpdesk we are and look more complete as an organization. Customers are a happier lot considering instead of mails they can raise ticket and followup on the same using helpdesk only. Within our team, things are structured, accountability is set properly and customer is provided support as per the SLA defined.

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Web Hosting Specialist, Business Email | Application Hosting | Cloud Hosting | Website Design
Information Technology and Services
Small-Business
(11-50 employees)
Validated Reviewer
Verified Current User
Review Source
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"Awesome Software and Support"

What do you like best?

Simplicity, Design, Features is what sets Vison Helpdesk apart !

Support has been excellent and we are very happy to be associated with them all these years. Kudos to the team Vision Helpdesk. Any issue or question is answered almost immediately. Easy to manage all support from one place. The support staff at Vision Helpdesk are excellent, they allow you to add them on Skype and literally guide through step. I am looking forward and wish the team good luck. Vision Helpdesk is great product!

What do you dislike?

Never ever we have faced any problems so we have nothing to dislike.

Recommendations to others considering the product:

The Best Helpdesk Software.

What problems are you solving with the product? What benefits have you realized?

We are a web hosting company, started 2005 and had searched for many free and paid helpdesk softwares but the decision to choose Vision Helpdesk was the best and has been a very pleasant journey from V2 onwards.We're using Vision Helpdesk to manage support for our brand and the overall experience has been very good. They offer everything that we need to manage customer support.

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CTO
Internet
Small-Business
(11-50 employees)
Validated Reviewer
Verified Current User
Review Source
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"One of the Best Help desk Software for Web hosting Industry!!"

What do you like best?

Webhost.UK.Net has been in hosting industry since 2003 , in our business customer support is one of the most important aspect. Before using Vision Helpdesk we used Kayako. Vision Helpdesk is easy to install, simple to configure and use for our support staff, Apart from ticketing features our team frequently use Vision Helpdesk Blabby feature it helps our staff to collaborate and share knowledgebase among team members.

The latest V4 version has got fabulous design with ITIL/ITSM Service desk / enterprise features at economical pricing.

What do you dislike?

The only thing missing for us is live chat software , but as per our discussion with their team it seems they are working on it and should launch there own chat software.we would love to have livechat option in vision helpdesk itself..

Recommendations to others considering the product:

If you are looking for cost effective and useful help desk software with lots of features and integration and customization possible Vision helpdesk is right choice for you.

What problems are you solving with the product? What benefits have you realized?

We are from Web hosting business where we get regular ticket to our sales, support and management , or priority is getting fast active support to our customer, which is possible setting Vision helpdesk SLA rules, using blabby staff member from our different office location can discuss thing internally using vision helpdesk without having the need of any additional software.

Even their multi company satellite helpdesk is big plus for our reseller hosting customer for whom we offer white label support under as their company support techs, its possible only in Vision Helpdesk.

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IT Coordinator
Non-Profit Organization Management
Mid-Market
(51-200 employees)
Validated Reviewer
Verified Current User
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"The most user friendly helpdesk ever!"

What do you like best?

The client portal is so user friendly compared to our previous software. The features are endless. Our employees have a wide range of technical skills and every one of them can use this application without any difficulty.

What do you dislike?

It took a little more work on the setup than I expected, but it was worth the wait.

Recommendations to others considering the product:

Allow yourself some time for setup to be able to explore all the advantages before rolling it out.

What problems are you solving with the product? What benefits have you realized?

We are keeping our emails free from the constant requests for help. It really keeps requests from getting lost in the shuffle or forgotten about. Faster receipt of tickets leads to faster resolution of problems and better service to our clients.

Vision Helpdesk Features

  • Ticket creation user experience
  • Ticket response user experience
  • Workflow
  • Response Automation
  • SLA Management
  • Attachments/Screencasts

Vision Helpdesk User Ratings

9.0
Ease of Use
Average: 8.6*
9.6
Quality of Support
Average: 8.5*
8.8
Ease of Setup
Average: 8.6*
* Help Desk Category
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