--- title: Vision Helpdesk Reviews meta_title: 'Vision Helpdesk Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 95 reviews by the users' company size, role or industry to find out how Vision Helpdesk works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 95 scale: '5' date_modified: '2026-06-24' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Vision Helpdesk Reviews **Vendor:** Vision Helpdesk **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.6/5.0 **Total Reviews:** 95 ## About Vision Helpdesk Vision Helpdesk is 14 years young and serves 20000+ customers, It offers the best customer service tools - solutions for every size business. 1) Help Desk Software (Multi-Channel Help Desk) 2) Satellite Desk (Multi-Company / Brand Help Desk) 3) Service Desk (ITIL / ITSM Desk) - PinkVerify Certified 4) Live Chat Software Vision Helpdesk offers SaaS and Download versions of above all products. It starts as low as $8 per mo per staff agent. ## Vision Helpdesk Pros & Cons **What users like:** - Users value the **automation features** of Vision Helpdesk for streamlining ticket management and boosting team productivity. (4 reviews) - Users appreciate the **efficiency** of Vision Helpdesk's ticketing system, streamlining workflows and enhancing overall support management. (4 reviews) - Users appreciate the **automation features** of Vision Helpdesk, enhancing productivity and simplifying ticket management and workflows. (3 reviews) - Users value the **multi-channel support** of Vision Helpdesk, enhancing customer service across various platforms effortlessly. (3 reviews) - Users praise the **intuitive interface** of Vision Helpdesk, enhancing productivity and making it easy to use. (3 reviews) - Channel Management (2 reviews) - Customer Support (2 reviews) - Customization (2 reviews) - Case Management (1 reviews) - Users appreciate the **multi-channel support** of Vision Helpdesk, enhancing customer service efficiency across various platforms. (1 reviews) **What users dislike:** - Users find the **steep learning curve** of Vision Helpdesk challenging, particularly affecting less tech-savvy newcomers. (3 reviews) - Users find the **limited customization** options in Vision Helpdesk restrict their ability to tailor features to specific needs. (3 reviews) - Users find the **complex user interface** of Vision Helpdesk overwhelming, complicating the initial setup and usage experience. (2 reviews) - Users find the **complex and outdated UI** of Vision Helpdesk to be overwhelming, especially for newcomers. (2 reviews) - Users face a **lack of resources** including insufficient automation and poorly documented advanced features, hindering their experience. (2 reviews) - Steep Learning Curve (2 reviews) - Clunky Interface (1 reviews) - Complex Setup (1 reviews) - Email Communication Issues (1 reviews) - Inadequate Reporting (1 reviews) ## Vision Helpdesk Reviews ### 1. Excellent experience using Vision helpdesk software **Rating:** 5.0/5.0 stars **Reviewed by:** Abhishek B. | Founder at Blossom Themes, Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2022 **What do you like best about Vision Helpdesk?** Great improvements over previous version. **What do you dislike about Vision Helpdesk?** none the application has proper integrations and dont require anything. **What problems is Vision Helpdesk solving and how is that benefiting you?** It has the ability to create, route, and track a trouble ticket. The ability to modify and close the ticket, while maintaining a record of the closure. ### 2. Advantages **Rating:** 5.0/5.0 stars **Reviewed by:** Himanshu P. | Senior Account officer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 05, 2025 **What do you like best about Vision Helpdesk?** Vision Helpdesk is a reliable and user-friendly support solution. The interface is clean, features are well-organized, and it really simplifies ticket management. Great value for businesses looking for efficient customer support software **What do you dislike about Vision Helpdesk?** 1. The mobile app experience is not very smooth and lacks some desktop features. 2. Reporting and analytics are basic, and advanced insights require extra effort or third-party tools **What problems is Vision Helpdesk solving and how is that benefiting you?** Provides automation features like SLA management, auto assigning, and reminders to improve response time. Allows for team collaboration on tickets avoiding duplication of work. ### 3. It offers multi-channel helpdesk, satellite helpdesk, and service desk capabilities. **Rating:** 4.5/5.0 stars **Reviewed by:** Muskan k. | Talent Acquisition Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2024 **What do you like best about Vision Helpdesk?** Its multi-channel support and satellite helpdesk feature, which allows businesses to manage customer queries across multiple platforms (email, social media, live chat, etc.) from a single interface. Additionally, the satellite helpdesk function is excellent for companies managing multiple brands or divisions, as it lets them operate all these through a unified platform. This flexibility and scalability make it a great solution for businesses with diverse or growing needs. **What do you dislike about Vision Helpdesk?** One of the main drawbacks of Vision Helpdesk is its complex user interface (UI), which can feel cluttered and overwhelming, especially for new users. The software offers a lot of customization and features, but this also leads to a steep learning curve, requiring more time to fully understand and implement its capabilities. **What problems is Vision Helpdesk solving and how is that benefiting you?** It solves the issue of managing customer queries from various channels (email, social media, chat, phone) by consolidating them into a single platform. For IT support teams, Vision Helpdesk’s ITIL features such as incident and asset management ensure structured processes, reducing downtime and improving problem resolution. ### 4. Review of Vision Helpdesk from User's Perspective **Rating:** 4.5/5.0 stars **Reviewed by:** Ashraf M. | Service Desk Analyst, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2024 **What do you like best about Vision Helpdesk?** What i liked most is the about vision helpdesk is the multi channel support it allows businesses to support their customers on multiple platforms which increases the base of customers and reduces complexity to helpdesk agents in these crucial times where being customer centric is the most important aspect of a business. Moreover Vision Helpdesk offers multi department support for a single console and seemless integration of automation process which makes mundane tasks easy **What do you dislike about Vision Helpdesk?** one downside which i personally felt during the initial days was that it feels a bit overwhelming as there are multiple features and not every feature can be used by all the teams that use Vision Helpdesk. Training is definetly required to operate and customize Vision helpdesk to its highest potential so that it can be fruitful to the company **What problems is Vision Helpdesk solving and how is that benefiting you?** It helped to sove alot of issues such as Customer Satisfaction which very crucial in this service, it strictly follows ITSM protocols which helps an organization to follow ITIL rules. Makes automation easy so that tasks can be completed asap to meet SLA's ### 5. Efficient and Intuitive: A Must-Have Helpdesk Solution for Streamlined Support **Rating:** 3.5/5.0 stars **Reviewed by:** Bhanu P. | Sr Recruiter, Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2024 **What do you like best about Vision Helpdesk?** its intuitive interface and the automation features that streamline ticket management and enhance productivity, allowing our team to focus on more complex tasks. The customizable workflows and detailed analytics make it easy to tailor the platform to our needs and continuously improve operations. **What do you dislike about Vision Helpdesk?** customization options can feel limited at times, making it hard to tailor certain features fully to specific business needs. Additionally, the platform can occasionally experience slow loading times, which affects productivity during peak use **What problems is Vision Helpdesk solving and how is that benefiting you?** helps us by centralizing communication channels and automating repetitive tasks, which has significantly streamlined our ticket management process. This has improved our team's efficiency and response times, benefiting both our operations and overall customer satisfaction​ ### 6. My experience with Vision Helpdesk **Rating:** 3.5/5.0 stars **Reviewed by:** Shruti S. | Talent Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 29, 2024 **What do you like best about Vision Helpdesk?** It is a customer service helpdesk with various customer service tools like helpdesk software, satellite helpdesk, service desk and live customer service solutions. It also managed IT resources and IT support. **What do you dislike about Vision Helpdesk?** Sometimes the live chat will take time to load and respond. The TAT should be improved. **What problems is Vision Helpdesk solving and how is that benefiting you?** Because of the live chat option, the waiting time of the customer is reduced and we get a lot of traction on the website along with faster problem solving ability. ### 7. Vision Helpdesk offers a comprehensive feature set that meets a broad spectrum of business needs **Rating:** 4.0/5.0 stars **Reviewed by:** Tim F. | IT Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2024 **What do you like best about Vision Helpdesk?** Automations, API access, and Service Catalog are killer features. **What do you dislike about Vision Helpdesk?** On-prem setup is non-trivial. There are quite a few technical setup steps, but the customer service team was quick to respond and help get us through process. **What problems is Vision Helpdesk solving and how is that benefiting you?** Tracking customer requests, prioritizing and managing assignments. ### 8. Best place to go for Software **Rating:** 4.5/5.0 stars **Reviewed by:** Simran Preet Singh D. | Business Development Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2024 **What do you like best about Vision Helpdesk?** The best thing I like about Vision Helpdesk is how user friendly and transperant it is. **What do you dislike about Vision Helpdesk?** I had a wonderful experience don't have anything negative at this point **What problems is Vision Helpdesk solving and how is that benefiting you?** The problem which I feel Vision Desk I believe is solving is it's put all the software related services under one umberella and we as a customer get spoilt for the best thing that suits us. ### 9. Useful and versatile **Rating:** 4.0/5.0 stars **Reviewed by:** Saurabh S. | CSA, Human Resources, Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2024 **What do you like best about Vision Helpdesk?** Vision Helpdesk and its responsive support team have always been attentive and helpful. I really like the software's ability to manage multiple brands. Also, not to forget the efficiency of the ticketing system. **What do you dislike about Vision Helpdesk?** I believe the UI is just outdated, which can be improved. **What problems is Vision Helpdesk solving and how is that benefiting you?** Vision Helpdesk offers amazing features which are suitable for many business needs. ### 10. Multi-Channel Support **Rating:** 5.0/5.0 stars **Reviewed by:** Shahbuddin A. | MDM Support Admin, Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2024 **What do you like best about Vision Helpdesk?** I like the automation features SLA management and auto-assigning tickets and make workflows much more efficient **What do you dislike about Vision Helpdesk?** especially for less tech-savvy users. Some advanced features could be better documented **What problems is Vision Helpdesk solving and how is that benefiting you?** flexibility in creating custom ticketing workflows ### 11. SOC ANALYSE HELP **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Investment Banking | Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2024 **What do you like best about Vision Helpdesk?** Easy to use quickly and have experience in multiple domains like troubleshooting issues **What do you dislike about Vision Helpdesk?** Lack of automation and history check out the best way to get data **What problems is Vision Helpdesk solving and how is that benefiting you?** Customer Service Engine and the implementation of cs activities ### 12. Help desk software, service desk and live chat software. **Rating:** 4.5/5.0 stars **Reviewed by:** Federico C. | Human Resources Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** April 05, 2023 **What do you like best about Vision Helpdesk?** Vision Helpdesk is a help desk software that allows us to respond to our clients' requests efficiently, saving our time and theirs, it is a solution that provides excellent options to improve the quality of service and increase sales, the features that it offers are perfect and adjust to all kinds of needs. Live support software allows us real-time communication with the power to connect with our customers who are looking for answers about products or services online efficiently. It is the best way to serve our customers from anywhere and from any device. **What do you dislike about Vision Helpdesk?** Leaving behind conventional customer service services, we have obtained Vision Helpdesk, a help desk software that has exceeded our expectations, it is a tool that provides a high-level service and provides confidence and potential to customers, the experience has been unique. **What problems is Vision Helpdesk solving and how is that benefiting you?** A help desk software that would improve the way in which we address the requirements of our clients in record time with security and professionalism was what we were looking for when we came across Vision Helpdesk, a software that has increased the productivity of the team and has offered us the better tools to provide a complete and immediate service to our customers without making them wait too long, it is a flexible and powerful solution. ### 13. Amazing understanding and very much supportive **Rating:** 5.0/5.0 stars **Reviewed by:** Anurag T. | Help Desk Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2023 **What do you like best about Vision Helpdesk?** The people support and the way of the working and immediate solution, great value of their Integration The people are down to earth and eager to help anytime Sachin - The person with very good technical knowledge Rehan & Sneha - Amazing personality always ready to help. Go for it guys most recommended CRM provider in India. best for their CRM best for their Support best for budget also **What do you dislike about Vision Helpdesk?** nothing is there which is about dislike, **What problems is Vision Helpdesk solving and how is that benefiting you?** Live chat Calling Integration Tkt system Auto bot ### 14. Vision Helpdesk - A simple, yet power packed customer support software **Rating:** 5.0/5.0 stars **Reviewed by:** Manish A. | Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2022 **What do you like best about Vision Helpdesk?** The software is simple to use and has been adopted by my customer support team without any hassles. The look and feel of the ticket listing page is quite similar to Outlook, due to which it was easily acceptable. The huge number of real-time reports is something that the management cherished. **What do you dislike about Vision Helpdesk?** There is a line at the bottom of the customer portal "Powered by Vision Helpdesk". There is a cost involved in removing that. I would appreciate it if the same could be removed without any cost. **Recommendations to others considering Vision Helpdesk:** This is the best software with these many useful features at this economical price. My team is very happy with Vision Helpdesk. I would suggest that you give it a try. **What problems is Vision Helpdesk solving and how is that benefiting you?** Providing efficient end-user support and monitoring my staff performance are one of the few ways that we have benefited from Vision Helpdesk. Also, the service received from them across different channels is instant and satisfactory. **Official Response from Sachin Jadhav:** > Hello Manish, Thank you for your review, We are glad our multi-company help desk software features are a perfect fit for your end-user support business. Regarding the Branding removal fee, It's a small fee compared to the features you get. We may consider offering 10% discount if you wish to purchase the service. Again thank you for your time. If you have any technical queries feel free to add our staff on Skype vision.helpdesk and IM us. We will be happy to assist. Regards. Sachin Jadhav CEO Vision Helpdesk ### 15. User friendly helpdesk software with live chat **Rating:** 5.0/5.0 stars **Reviewed by:** Kaustubh Y. | Graduate Student, Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2022 **What do you like best about Vision Helpdesk?** Vision Helpdesk is an awesome tool for our organization. For all incoming queries coming to us are easily managed by our staff and the admin can distribute it with round robin. Live chat also has a queue feature which is helpful when managing multiple chats. **What do you dislike about Vision Helpdesk?** There is nothing in the software which I can say dislike. Some improvements are possible with existing features like user activities and attendance module with it. **What problems is Vision Helpdesk solving and how is that benefiting you?** We have multiple queries received through email or using the internal portal. Those are easily managed and distributed to solve in a given time. With live chat, our expert staff can reply quickly on some priority issues. ### 16. Amazing software for managing customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel S. | Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2022 **What do you like best about Vision Helpdesk?** Managing my customer queries has become so easy after using this software. Its simplicity of use packed with robust automation made it a perfect fit for my organization. **What do you dislike about Vision Helpdesk?** I was also looking for Whatsapp as an option for my clients to contact me. This is not available by default. But the Vision Team told me that this would be available in the upcoming versions. **Recommendations to others considering Vision Helpdesk:** If you are looking to efficiently manage your customer support, that too with a limited budget, then Vision Helpdesk is the place to go. The best thing that I liked about Vision Helpdesk is that there are no hidden charges. I would suggest that you take a look at the 30 days free trial that they offer, before going ahead with the software. **What problems is Vision Helpdesk solving and how is that benefiting you?** My staff is now able to provide seamless customer support, without being stressed about missing out on anything. Thanks to the amazing automation that Vision Helpdesk offers. My clients on the other hand are happy, as they are receiving quick replies and resolutions. ### 17. Best customer support software for our organization. **Rating:** 5.0/5.0 stars **Reviewed by:** James B. | Admin, Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2022 **What do you like best about Vision Helpdesk?** The Reports gave Vision Helpdesk an edge over the other tools that we evaluated. There are so many ready-to-use tabular and graphical reports in the tool. The icing on the cake is that there is also an option where we can generate reports using the custom details that we require. We use their form builder tool to collect reviews from our visitors. It is simple to set up and easy to use. **What do you dislike about Vision Helpdesk?** There is a limit of 3 months duration for the reports that can be generated from the system. It would be really nice if the duration of report could be of 1 year. Currently, I need to download quarterly reports and merge them to make an annual report. **Recommendations to others considering Vision Helpdesk:** The customer support is quick and efficient. They charge for staff licenses. After that, there are no restrictions on any of the tool's features. I would recommend all my counterparts to use Vision Helpdesk. **What problems is Vision Helpdesk solving and how is that benefiting you?** We can manage the reviews submitted by our visitors and leads using Vision Helpdesk Software. Their reports feature allows us to get a quick overview of our performance on daily, weekly and monthly basis. ### 18. Best Customer Support Tool with Live Chat **Rating:** 5.0/5.0 stars **Reviewed by:** Jeremy L. | Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2022 **What do you like best about Vision Helpdesk?** We were looking for software that could help us manage all our clients and their queries at a centralized location. Vision helpdesk has been more than efficient in satisfying our primary requirements along with extended functionality. The live chat integration with the helpdesk as its base is revolutionary in itself. All the chat transcripts are created as tickets that can be easily monitored and tracked. **What do you dislike about Vision Helpdesk?** The Vision helpdesk integrated with the live chat is all that we were looking for currently. We expect the development team to enhance the software using AI so that the virtual agent and live chat can work more efficiently as a support team. **Recommendations to others considering Vision Helpdesk:** Vision helpdesk is amazing software with functionality that can cover all your requirements as well as any extended functionality that you were looking for. It is a browser-based software that is lightweight and highly customizable. The support staff is very helpful and proactive in providing assistance round the clock. **What problems is Vision Helpdesk solving and how is that benefiting you?** Initially, we had a third-party chat tool for providing real-time support to our clients. The system could not keep a track of the chat record due to which there was a lacuna in communication. The chat record was not easily accessible. After we switched to the Vision helpdesk, the queries received through all the channels are properly handled and an effective resolution is provided. ### 19. Truly Amazing and Superb Customer Support Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Joseph P. | Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2022 **What do you like best about Vision Helpdesk?** The ticket management platform offered by Vision Helpdesk is the best that we have seen to date. It has many valuable features, yet everything is so easy to use. The automation in the tool has increased our team efficiency by leaps and bounds. **What do you dislike about Vision Helpdesk?** The design in the current system is quite simple. The marketing team in our organization had requested some design updates in the software. We put that forward to the Vision Helpdesk tool, so they could have this design checked with their future releases. **Recommendations to others considering Vision Helpdesk:** I don't think you would find another ticket management software of such excellent capability at this throwaway price. We have spent over three weeks evaluating different tools before going ahead with Vision Helpdesk. We would recommend not just the web hosting companies but also all the businesses that provide customer support in some other manner to use this tool. **What problems is Vision Helpdesk solving and how is that benefiting you?** Managing the customer inquiries was a pain before we switched over to Vision Helpdesk. We can now have our expertised team focus on client assistance and query resolution, without worrying about management of different channels. Incident and Knowledgebase Management packed with automation has made our life easy. ### 20. Happy Automating, Round robin and asset tracking - Vision helpdesk great work! **Rating:** 5.0/5.0 stars **Reviewed by:** Ganesh S. | Managing Director, Mid-Market (51-1000 emp.) **Reviewed Date:** January 22, 2022 **What do you like best about Vision Helpdesk?** Vision Helpdesk is a one-stop-shop for all your helpdesk and ITIL requirements. It helps you provide multi-channel support, is open to integration with REST API's and loaded with ITIL functionality too. The centralized inbox allows all your staff to work on customer queries and provide a viable solution to your end-users. Access-related settings will enable us to provide granular access and restrict staff activity to maintain confidentiality and security of data. **What do you dislike about Vision Helpdesk?** We are working with mechanical devices that we wish to keep a record of under assets. They are not detected using auto-scanning as other devices (laptops, desktops, printers, etc.) connected in the same LAN network that get scanned and listed effortlessly. **Recommendations to others considering Vision Helpdesk:** Vision Helpdesk is fantastic software. We recommend it to everyone looking to manage staff productivity, track assets and provide customer support. Our overall experience has been positive and exceptional. **What problems is Vision Helpdesk solving and how is that benefiting you?** Vision helpdesk has many features, such as assigning customer queries to a specific department or even to a respective staff member. It helps minimize confusion and duplication of work at our end. SLA feature assists in keeping a tab on all the incoming query requests and ensures that the queries are responded to promptly. The roaster system allows equal distribution of customer queries to all the available staff. **Official Response from Sachin Jadhav:** > Hello Ganesh, Thank you for your awesome review, We highly appreciate it. Thank you for your kind words for Vision Helpdesk - It motivates our team to deliver the best. Regards, Sachin Jadhav CEO Vision Helpdesk ### 21. Feature rich , User friendly and Excellet support after purchase **Rating:** 5.0/5.0 stars **Reviewed by:** Roy T. | Marketing head, Mid-Market (51-1000 emp.) **Reviewed Date:** January 21, 2022 **What do you like best about Vision Helpdesk?** We were looking for a tool that is easy to use, can streamline our client communication, light on the pocket as well as customizable to an extent. Vision Helpdesk has proven to be precisely the software we were looking for! The support staff has also been helpful and proactive in their approach. **What do you dislike about Vision Helpdesk?** There were a few report-related requirements that were not met with the standard reports available in the software. Although, after careful consideration with the team, we achieved the same using additional customization. **Recommendations to others considering Vision Helpdesk:** For all those who are looking for helpdesk software that is not conventional, highly customizable, power-packed with features, you should give this product a try. It comes with a no-obligation 30-days free trial, which is like a cherry on top. **What problems is Vision Helpdesk solving and how is that benefiting you?** It becomes incredibly hectic to manage multiple communication channels for customer support management. Vision Helpdesk has configured all those and mapped them to a centralized inbox. In addition to that, contracts for vendors are easily managed and perfect. **Official Response from Sachin Jadhav:** > Hello Roy, Thank you for posting a five-star review, This shows your faith and confidence in Vision Helpdesk system. We are extremely happy to know how Vision Helpdesk is helping you to manage your customer support. Your review is much appreciated. Once again thank you. Regards, Sachin Jadhav CEO Vision Helpdesk ### 22. Best helpdesk system with superb support as per requirement **Rating:** 5.0/5.0 stars **Reviewed by:** Sam D. | Team Leader, Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2022 **What do you like best about Vision Helpdesk?** The feature-rich ticket management tool is something that my team fell in love with. The synchronised features and simple interface is what convinced us in moving ahead with Vision Helpdesk. I liked the option of having certain Knowledgebase articles to be made visible only after the client logs in. Also active directory integration is wonderful. **What do you dislike about Vision Helpdesk?** We are a designing company, their interface seemed quite simple. We have already provided the team with so many design changes for their feature updates. I hope to see a few of them in the tool soon. **Recommendations to others considering Vision Helpdesk:** We highly recommend using the Vision helpdesk for customer support and live chat. **What problems is Vision Helpdesk solving and how is that benefiting you?** I'm able to manage my customer support more efficiently. My clients are also happy with a dedicated interface to submit tickets. I am using the Knowledgebase to showcase different designs to my clients. ### 23. Superb Customer support software with ITIL features - Vision Helpdesk **Rating:** 5.0/5.0 stars **Reviewed by:** Max B. | Education administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** January 08, 2022 **What do you like best about Vision Helpdesk?** Vision Helpdesk is a very user-friendly software, and my staff required minimum to no effort switching to this platform. The support staff is very cooperative, and any query raised would get resolved within the stipulated timeframe. **What do you dislike about Vision Helpdesk?** An elaborate billing system to track the total revenue generated would have been great. Nonetheless, the existing provisions allow us to comply with the basic billing requirements. We have suggested them for the billing feature we require. **Recommendations to others considering Vision Helpdesk:** We highly recommend using the Vision helpdesk for Incident management and Asset tracking, as it would help save your time and grow your business. **What problems is Vision Helpdesk solving and how is that benefiting you?** IT Asset management feature is helpful as it helps us to keep track of all the assets and CI. Data privacy has always been an essential aspect for us. We assigned the hardware asset to our clients, and the system maintained complete confidentiality. Hence, our pain points were recognized and adequately addressed using this software. **Official Response from Sachin Jadhav:** > Hello Max, Hope you are doing Great! Thank you for your review, We appreciate your time in writing this review. We have noted your ticket billing changes or the feature requests. We will try to get it added soon in our upcoming versions. It's our pleasure to know the IT asset management feature is being helpful to manage your IT assets. Once again thank you for your kind words. Regards, Sachin Jadhav CEO Vision Helpdesk https://www.visionhelpdesk.com ### 24. Vision Helpdesk - The power of simplicity **Rating:** 4.5/5.0 stars **Reviewed by:** Dani B. | System Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** January 19, 2022 **What do you like best about Vision Helpdesk?** Easy installation, sice it is running on a web server. The system's simplicity to be used by an inexperienced end-user or staff member makes it an easy and powerful solution with its built-in tools. **What do you dislike about Vision Helpdesk?** Documentation seemed outdated, and the support team would request credentials to access the system for troubleshooting issues - do not sound appropriate. Also, the agent used to capture assets needs a lot of improvements. **Recommendations to others considering Vision Helpdesk:** You are free to compare it to other solutions, but I can guarantee that you will have difficulties finding a robust and straightforward solution like it. **What problems is Vision Helpdesk solving and how is that benefiting you?** As a helpdesk solution, the main benefit would be tracking customers incidents, time management for the staff, and good reporting about staff performance in handling the tickets. All these will allow appraising both end-users and staff members' knowledge, which can help businesses run proper training. ### 25. Vision helpdesk is amazing! **Rating:** 4.5/5.0 stars **Reviewed by:** Roy L. | מייסד Deserve-IT, Small-Business (50 or fewer emp.) **Reviewed Date:** December 27, 2021 **What do you like best about Vision Helpdesk?** We are a cloud services provider that provides service to thousands of users. Thanks to the system's flexibility and the supplier's great support team - we perform a lot of automation that simplifies the support process and allows us to accurately record the number of actual users and as a result - our billing is correct. The service reports are written for us and provide to the customer and us transparent information about our service desk performance. The system is flexible, works fairly quickly, is easy and simple to operate and supports our native language - Hebrew. We are also use the virtual agent feature - this feature provides auto solutions and answers to customers, which reduces the load from our service desk center. **What do you dislike about Vision Helpdesk?** The service reports are very basic. It is necessary to write dedicated reports, which involves a one-time cost. **What problems is Vision Helpdesk solving and how is that benefiting you?** Proper billing for customers Dedicated KPIs as per customer requirement Dedicated portal for each client **Official Response from Sachin Jadhav:** > Hello Roy, Thank you so much for your kind words for Vision Helpdesk. We are happy to see how your company is leveraging the Multi-Company or Satellite Help Desk features. It's our pleasure to listen to our customers especially those who have been using our tools for a long time. Since our products cater to different industries it's always a challenge to provide in-built reports that will satisfy all customer's requirements. With a small one-time fee, we can develop an industry specify report, and if it is generalized we can surely include it in upcoming version releases. Feel free to write us at support@visionhelpdesk.com for any additional request of features we will surely evaluate them for future releases. Thanks again, Regards, Sachin Jadhav CEO Vision Helpdesk ### 26. Amazing Product **Rating:** 5.0/5.0 stars **Reviewed by:** Harshavardhan T. | Student, Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2021 **What do you like best about Vision Helpdesk?** Vision Helpdesk is an excellent helpdesk to have. I currently have a Satellite helpdesk, and it can do everything I ever wanted in a Helpdesk software! Every support agent at Vision Helpdesk is beneficial and is always reliable. They are almost available 24/7, which is excellent customer support. I would recommend Vision Helpdesk for anyone looking for an accessible maintenance helpdesk but very powerful. **What do you dislike about Vision Helpdesk?** There is one drawback with Vision Helpdesk. You cannot remove the branding of their 'Helpdesk by Vision Helpdesk', even if you have a paid subscription. You would have to pay a $500 USD one-time fee for the branding removal, which would be great to have removed for free if you were on a higher plan. **What problems is Vision Helpdesk solving and how is that benefiting you?** I could do all my tasks in the Vision helpdesk. I can connect all the integrations and SSO as they have 10+ SSO providers. With this, all my things were in one place. ### 27. Live chat tool is superb and interactive with Vision helpdesk **Rating:** 5.0/5.0 stars **Reviewed by:** Shantilal L. | Director, Mid-Market (51-1000 emp.) **Reviewed Date:** January 20, 2022 **What do you like best about Vision Helpdesk?** Vision Helpdesk is power-packed with so many features! A single software can assist you with functionality that usually requires different tools. Helpdesk product fully integrated with Live chat tool is added advantage for us. **What do you dislike about Vision Helpdesk?** The blabby module includes text messages for a one-on-one chat and group communication. It should have more features like audio and video calling to conduct staff meetings. **Recommendations to others considering Vision Helpdesk:** Vision Helpdesk is definitely worth giving a try because you will not go elsewhere. The user interface is friendly and adaptive. **What problems is Vision Helpdesk solving and how is that benefiting you?** The live chat feature is amazing. It is a helpdesk built around chat which doubles the features. All the conversations over live chat are saved as tickets in the system that allows my staff to manage all customer queries and provide support in real time basis. **Official Response from Sachin Jadhav:** > Dear Shantilal, Thank you for your valuable feedback, we appreciate your review. We are surely listening to the features you have requested for the staff collaboration platform. Best I remain, Sachin Jadhav CEO Vision Helpdesk ### 28. Vision Helpdesk - Multi-brand helpdesk with Office 365 integration **Rating:** 5.0/5.0 stars **Reviewed by:** George M. | project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2022 **What do you like best about Vision Helpdesk?** Vision helpdesk is single software to handle emails coming in from my vendors, customers, and resellers. The Satellite Desk software allows me to have different portals for my vendors, customers, and resellers. Each end-user web portal has its ticket submission page and knowledgebase, which helps me categorize the content for each type. **What do you dislike about Vision Helpdesk?** The look of the software is quite simple. It would be nice to have more designs and graphics. I have put this forward to the Vision Team to implement in their future versions. **Recommendations to others considering Vision Helpdesk:** I would recommend all to use this software. It is user-friendly and has so much to offer. Our team is excited and motivated to explore the software more, as the software has good automation and many valuable features. **What problems is Vision Helpdesk solving and how is that benefiting you?** Vision helpdesk manages queries from my vendors, customers, and resellers. Providing each of them with a dedicated portal for their questions and also individual Knowledgebase. Staff Assignment, Escalations. ### 29. Vision Helpdesk - Best Help desk software **Rating:** 5.0/5.0 stars **Reviewed by:** Rohan D. | Architect firm owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 14, 2022 **What do you like best about Vision Helpdesk?** The Knowledgebase allows me to display the different designs and structures to my end users and get their reviews. Also, I can keep a check on my Facebook Channel directly from the software. The Vision Support Team helped me configure the software. **What do you dislike about Vision Helpdesk?** Overall the system looks professional. However, being an Architect by profession, I would have loved to see more designs and colors in the system. I hope they will add more design-specific changes with their new releases. **What problems is Vision Helpdesk solving and how is that benefiting you?** I can manage the inquiries for my business in a single place. It saves time for my team and me. And my existing customer can contact me with my web portal and email for their new design requirements. **Official Response from Sachin Jadhav:** > Hello Rohan, Thank you for your valuable feedback, It is really helpful for our users. Regards, Sachin Jadhav CEO Vision Helpdesk ### 30. PJT's review **Rating:** 3.5/5.0 stars **Reviewed by:** Paulo T. | Customer Care Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 18, 2022 **What do you like best about Vision Helpdesk?** Set of funcionalities, multi product and multidepartment support **What do you dislike about Vision Helpdesk?** user interface handicaps - not possible to filter or order list columns, not possible to add custm fields to lists, report output columns limitation and time periods insufficiently long, ticket post details displayed in a separate views for each post, impossible to add custom fields to tasks. Customer portal is very limited **What problems is Vision Helpdesk solving and how is that benefiting you?** We are using Vision helpdesk in a multiproduct Customer Care help-desk Team, for our flagship product edoclink (a microsoft web application document management and workflow platform) and its satellite applications **Official Response from Sachin Jadhav:** > Thank you Paulo for taking out time to review Vision Helpdesk, We appreciate your review :) I have asked our team to reach you to see the issues that you have raised can be sorted. I am sure the tool is customizable and our development team can help you with it. Again, feel free to reach our team on Skype - vision.helpdesk - our team will be happy to help you. Regards, Sachin Jadhav CEO Vision Helpdesk https://www.visionhelpdesk.com ### 31. Fantastic tool with complete automation and flexibile customizations **Rating:** 5.0/5.0 stars **Reviewed by:** Sanjay C. | CEO, Mid-Market (51-1000 emp.) **Reviewed Date:** January 18, 2022 **What do you like best about Vision Helpdesk?** I like the multi-brand Satellite Desk product that they offer. Automation in email assignments and easy sorting of emails is excellent. Since we have more staff with worklload, the distribution is superb and saved a lot of time. **What do you dislike about Vision Helpdesk?** The mobile app that they offer is only for Staff. It would be nice to have a mobile app for my customers and vendors. It is adjustable as customers manage from mobile browsers. **Recommendations to others considering Vision Helpdesk:** Yes, we recommend this product. **What problems is Vision Helpdesk solving and how is that benefiting you?** I would suggest this to anyone who wants to manage their customers and vendors—the perfect tool for it. It became easy for us with our daily work and customer issue solving. ### 32. Out of the box solution **Rating:** 3.5/5.0 stars **Reviewed by:** Saurabh K. | H, Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2022 **What do you like best about Vision Helpdesk?** Lot of features out of the box. Most functionalities come readily available. **What do you dislike about Vision Helpdesk?** Requests for custom features or solutions are not being handled very well. **Recommendations to others considering Vision Helpdesk:** You do get a very robust solution out of the box itself, so you need not look for a lot of options. Good customer support helps a lot too! **What problems is Vision Helpdesk solving and how is that benefiting you?** Moved from manual to complete automation of managing our leads, which has helped increase conversions as well repeat clients and purchases in almost all of the cases. ### 33. A Clean, Lightweight but Powerful Helpdesk System **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2021 **What do you like best about Vision Helpdesk?** The feature we like the best is the client portal; our staff can log into the system, check the status on their ticket and search any knowledgebase articles we have, which is incredibly useful and saves a great deal of time! **What do you dislike about Vision Helpdesk?** I'm yet to find any features that I dislike; I think there could be some more straightforward instructions on the installation, which took a little time to get around those issues. **What problems is Vision Helpdesk solving and how is that benefiting you?** We did not have any job management system in place; Vision has provided us with a superb way to track and manage all of our jobs and provide a way for us to report how much of our time we dedicate to each department. **Official Response from Sachin Jadhav:** > Dear User, Thank you so much for your review. We appreciate your time and valuable feedback of Vision Helpdesk Software. Regards, Sachin Jadhav CEO Vision Helpdesk ### 34. We are using this ticket tool software of Vision Help desk which is absolutely an awesome tool **Rating:** 5.0/5.0 stars **Reviewed by:** Pinaki B. | Head - SAP, Enterprise (> 1000 emp.) **Reviewed Date:** January 18, 2022 **What do you like best about Vision Helpdesk?** 24x7 support system and response time which is superb **What do you dislike about Vision Helpdesk?** Nothing as such till now as we are using this from last 1 year **What problems is Vision Helpdesk solving and how is that benefiting you?** Benefits like resolving tickets on time **Official Response from Sachin Jadhav:** > Thank you Pinaki for reviewing Vision Helpdesk Software. We appreciate your review. It is glad to know that you have been a customer for 1 year and using Vision Helpdesk software to manage your customer service operations successfully. Feel free to reach us on Skype - vision.helpdesk if you have any questions. Our team will be happy to help. Just so you know recently we have launched live chat software, If you are interested in knowing the tool further drop us an email or reach us on Skype we can arrange a demo for the same. Again thank you for your time. Regards, Sachin Jadhav CEO Vision Helpdesk https://www.visionhelpdesk.com ### 35. Expirience a litte bit neutral **Rating:** 2.5/5.0 stars **Reviewed by:** Elmar K. | Head of IT, Mid-Market (51-1000 emp.) **Reviewed Date:** January 26, 2022 **What do you like best about Vision Helpdesk?** eMail Integration, Template customizing, **What do you dislike about Vision Helpdesk?** Support is very slow, AD Integration works not without issues **What problems is Vision Helpdesk solving and how is that benefiting you?** Centralized System to dokument the issues and bugs ### 36. Great products, really helpful and knowledgeable staff. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in E-Learning | Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2022 **What do you like best about Vision Helpdesk?** Flexible options for hosting and licensing, which is rare to find in a vendor. **What do you dislike about Vision Helpdesk?** There are options to customize the application, but these customizations don't carry forward through upgrades. An option for professional services to support customizations when upgrading would amazing. **What problems is Vision Helpdesk solving and how is that benefiting you?** Vision Helpdesk allows us to seemlessly and efficiently support and communicate with our clients, which is extremely beneficial. **Official Response from Sachin Jadhav:** > Dear User, Thank you for your valuable feedback on Vision Helpdesk. Regarding customizations, unless it is a change in core features the customization can be carried forwarded but for changes in core features we have verify if those can be carried forward to upgrade versions. If you need any help with updates pls feel free to reach our support team, they can help with updates so your customization will remain intact. Regards, Sachin Jadhav CEO Vision Helpdesk ### 37. IHL and Vision Helpdesk - the Perfect Match **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** January 20, 2022 **What do you like best about Vision Helpdesk?** Great Support and Fast-Paced Bespoke Customisation from the Vision Helpdesk Team. Brilliant **What do you dislike about Vision Helpdesk?** I have found no downsides for working with Vision Helpdesk or the product. **What problems is Vision Helpdesk solving and how is that benefiting you?** By integrating with Vision Helpdesk we were able to launch our Customer Care Proposition with great speed **Official Response from Sachin Jadhav:** > Dear User, Thank you so much for your kind words. We highly appreciate your review! If you need any help with Vision Helpdesk pls, feel free to reach our team. We will be happy to help. Best I remain. Sachin Jadhav CEO Vision Helpdesk ### 38. Good basic apps with limited customisations **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** January 17, 2022 **What do you like best about Vision Helpdesk?** The application is effortless to use. Support is helpful. easy to deplay **What do you dislike about Vision Helpdesk?** The application lags granular customizations, flow process **Recommendations to others considering Vision Helpdesk:** yes, if you are a small org like us and want to start with the ITIL ticket tool **What problems is Vision Helpdesk solving and how is that benefiting you?** service desk daily ticketing tools **Official Response from Sachin Jadhav:** > Dear User, We appreciate your review. Since Vision Helpdesk is designed and developed based on customer feedback it becomes important for us to understand any drawbacks or dislikes our customers are facing while using our products. We would be willing to understand further your requirement on granular customizations and flow processes. We are open to listening to your expectation as that will help us to add feature updates in upcoming versions. Pls, feel free to email us your expectations support@visionhelpdesk.com our team will be happy to discuss this with you further. Again thank you for your time. Regards, Sachin Jadhav CEO Vision Helpdesk ### 39. Helpful solution **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** January 20, 2022 **What do you like best about Vision Helpdesk?** All the features required are present for basic starters to pro type features **What do you dislike about Vision Helpdesk?** Lesser options for customization and customer support is not quick **What problems is Vision Helpdesk solving and how is that benefiting you?** Lead management. It has increased and become streamlined **Official Response from Sachin Jadhav:** > Dear user, Thank you for your review, We appreciate it. I would like to understand the customization that you are looking for? because Vision Helpdesk code is 90% open. First-level customizations like customer portal design changes, changing theme, etc can be done from Admin setting itself. If you are looking for advanced customization like modifying any feature or its functionality then that may require our developer team's intervention. For support our team is available on various channels (Email, Live Chat, and Skype ) - I would recommend you to add our developer's team on Skype - vision.helpdesk and IM them for customization help, They will guide you the correct way to achieve customization. Thank you, Regards, Sachin Jadhav CEO Vision Helpdesk ### 40. Effective solution **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Management Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2022 **What do you like best about Vision Helpdesk?** Excellent in data management operations. **What do you dislike about Vision Helpdesk?** The solution is performing at different levels. **What problems is Vision Helpdesk solving and how is that benefiting you?** Our company would be able to better address ticketing management and automation. **Official Response from Sachin Jadhav:** > Dear user, Thank you for your review. We appreciate your time. Good to see how Vision Helpdesk system is helping you to address your business problems. Once again thank you so much. Regards, Sachin Jadhav CEO Vision Helpdesk ### 41. Excellent support - All in one solution - User friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2020 **What do you like best about Vision Helpdesk?** We have been looking for a Helpdesk and compared many of the. When we found Vision Helpdesk, we were suprised how many features the solution from Vision helpdesk provides. You can configure nearly everything, like different language settings, logos and corporate design for the client portal. For the support team it is possible to create staff, team members and different departements to which you can assign the incoming tickets. This makes the work within the Helpdesk much easier and comfortable once configured on the user friendly manage portal. What we like the best is the super helpfull and friendly support from Vision Helpdesk. We had some issues during the installation of the helpdesk on our server and contacted the support. The Vision Team always supplied fast and solved all our problems during the installation process. Futhermore there is a huge solution database available on the Vision Helpdesk website available which makes it easy to handle with the helpdesk software. **What do you dislike about Vision Helpdesk?** The only point we have been missing is an installation script to make it easier to install Vision Helpdesk on our server. But toghether with the excellent support of the Vision Team we were able to handle the installation of the helpdesk. **Recommendations to others considering Vision Helpdesk:** If you are looking for a helpdesk solution, I can only recommend to contact the Vision Team! They are really helpfull and are willing to solve all your problems. Vision also offers a free demonstation of its software in which they will go throug with you.Thus you will see, how Vision Helpdesk best suits you and your company. **What problems is Vision Helpdesk solving and how is that benefiting you?** With Vision Helpdesk, our team is now able to submit issues by mail or over the client portal. The issues are automaticly shown as tickets in the manage portal. Like this it's nearly impossible to forget any issues and it's ensured, that every ticket gets processed due to its urgency ### 42. Lots of customization and great support **Rating:** 4.5/5.0 stars **Reviewed by:** Jason B. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2020 **What do you like best about Vision Helpdesk?** We were looking for a system to help get a handle on our incoming email and support. Vision Helpdesk has a large array of options and customization so we could taylor the system to how we needed to use it. I particularly like that we can hide certain knowledge base information from customers so It can only be used internally for help. Their support team have been incredibly helpful with the setup of our system as we had no prior understanding of how help desk systems work. **What do you dislike about Vision Helpdesk?** The lack of guides and step by step instructions. As we don't have any experience setting a helpdesk up, it would have been great to have some getting started tutorials that I could follow to get the basics setup. While there are some available, they can be hard to understand for a novice. **Recommendations to others considering Vision Helpdesk:** If you're looking at your first help desk, definitely speak with the Vision Helpdesk team as their demo is very informative and easy to understand. **What problems is Vision Helpdesk solving and how is that benefiting you?** It's helping us focus our email support systems and improve the speed of feedback and support to our customers. ### 43. Phenomenal Support Software! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** September 04, 2020 **What do you like best about Vision Helpdesk?** The Versatility Of Different Modules and the Clean Design **What do you dislike about Vision Helpdesk?** You need some web server experience setting this up, but I know Vision Helpdesk will assist you with anything you need. **What problems is Vision Helpdesk solving and how is that benefiting you?** Addressing client questions through a ticketing system. ### 44. The most complete support solution. **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin M. | President / Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** January 01, 2020 **What do you like best about Vision Helpdesk?** What I like about this solution is the number of features offered to us. There is a lot of integration and customizable settings. The support system is very well done, I have rarely seen anything comparable. I recommend this solution to everyone. For a large company the tool is very profitable especially in terms of price compare to other system of the same style. There are also many different languages, which is very useful if you want to manage international support, the customer can choose his language from his profile. What I also like is the overall design of the system, it's "flat design" it's really modern and the graphic theme goes really everywhere and we can also modify the colors of the site to make it in line with are project. **What do you dislike about Vision Helpdesk?** For the moment I have not found any problem or bug on the system itself everything works perfectly. **Recommendations to others considering Vision Helpdesk:** I would recommend trying the trial version to form your own opinion, from the point of view if you are looking for a very complete support tool you are in the right place. The last piece of advice you can give if you want to take Vision Helpdesk is very important to modify it to your image to give a professional image of your business. Whether by putting the logo and also changing the theme colors with the same color as your business. **What problems is Vision Helpdesk solving and how is that benefiting you?** Thanks to Vision Helpdesk, my support problem is resolved. Before I had to contact the customers by e-mail but to follow the progress of the customer's request and to allow the employee to take over the request it was very complicated. Now everything is centralized in the same place and I can very easily transfer a client's request to another service so that another co-employee can take over the request. It is a very important system for me, it is an essential point in the customer relationship and in my project in general. The advantage also is the ease of use in a few minutes I set up an account for each of my employees. ### 45. Complete solution **Rating:** 5.0/5.0 stars **Reviewed by:** Liam S. | IS Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 01, 2019 **What do you like best about Vision Helpdesk?** The software has a modern look. I was able to get it to fit in with our corporate theme. It's very feature-rich. We're now able to do workflow tickets between departments. Handle SLA's and have also been able to implement change management and Self Service all in the one package. Because of the looks, the team was pretty comfortable moving over to it from an older system, and the feedback from our clients has been positive. **What do you dislike about Vision Helpdesk?** The lack of documentation can be difficult to get you're head around, but the software itself is pretty intuitive, but it's not as well documented as some. **Recommendations to others considering Vision Helpdesk:** Take a look, if you engage them to assist, or have a team that can do it internally, you should get a good outcome. **What problems is Vision Helpdesk solving and how is that benefiting you?** Streamline support across the business with multiple departments. ### 46. Feature rich and fast **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin J. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 02, 2018 **What do you like best about Vision Helpdesk?** I like the clean interface and responsiveness of the cloud offering. Have not experienced any lag or timeouts. it almost feels local. There are many integration options I look forward to trying. **What do you dislike about Vision Helpdesk?** No dislikes. There are a lot of options and things to work through though. So if there is a down side that would be it. **Recommendations to others considering Vision Helpdesk:** Do the trial when you have some time to dedicate to trying features. Very feature rich. **What problems is Vision Helpdesk solving and how is that benefiting you?** Prioritizing and reporting on HelpDesk tickets. ### 47. Simplest and best solution **Rating:** 5.0/5.0 stars **Reviewed by:** Gerhard R. | CTO, Mid-Market (51-1000 emp.) **Reviewed Date:** April 11, 2019 **What do you like best about Vision Helpdesk?** The simple and uncomplicated Interface of Vision Helpdesk makes it fast and easy to use **What do you dislike about Vision Helpdesk?** So far no disadvantages recognizedwithin Vision Helpdesk **Recommendations to others considering Vision Helpdesk:** If you need a comprehensive solution to support a complex organization, be sure to test Vision Helpdesk. **What problems is Vision Helpdesk solving and how is that benefiting you?** We operate and support the IT infrastructure of the Swiss Diabetes Society in all matters and support its users. We also look after all members of the Swiss diabetic society (diabetics type 1 and type 2) in all aspects of the management of their disease. As an international company, we provide all services of the SDG for charitable purposes for free. Vision Helpdesk helps us allocate all inquiries centrally andwith great efficiency and assign them to the right departments to be able to respond to employees and patients even faster and more efficiently. ### 48. Full Service Helpdesk Ticketing System **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2019 **What do you like best about Vision Helpdesk?** Vision Helpdesk is a full featured ticketing system, which has all the features of the top tier products on the market. Setup is simple, and the interface is clean without a lot of bloat. Very intuitive. It has alot of features you would also typically have to pay more for as plugins with other packages. **What do you dislike about Vision Helpdesk?** Some of the design could be improved - too much fading menus. But that just aesthetic - it doesn't affect the functionality. **What problems is Vision Helpdesk solving and how is that benefiting you?** This will replace a very old and basic ticketing system. It will provide us with better handling of requests and reporting. ### 49. Solution with the features necessary for my business **Rating:** 5.0/5.0 stars **Reviewed by:** Marco B. | Responsabile sviluppo software, Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2019 **What do you like best about Vision Helpdesk?** Automation with workflow and incidents status control **What do you dislike about Vision Helpdesk?** Some operations, such as client deleting, do not support multiple selection and require repeating the procedure for each record. **What problems is Vision Helpdesk solving and how is that benefiting you?** management of incidents opened by customers; verification of response and solutions times ### 50. User Friendly, Versatile Help Desk **Rating:** 4.5/5.0 stars **Reviewed by:** Alex S. | Chief Operating Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2019 **What do you like best about Vision Helpdesk?** With Vision Helpdesk you are able to manipulate it to the fullest to use it for your needs. With my organization, our biggest need was the need for a knowledge base built in and Vision Helpdesk has great tools built in to help better your articles! **What do you dislike about Vision Helpdesk?** Some of the features we needed to do some research to find and setup properly. **What problems is Vision Helpdesk solving and how is that benefiting you?** We are using Vision Helpdesk primarily to allow our users a one-stop shop to look up information quickly without waiting for our team to respond to them. Vision Helpdesk also enabled us to move away from the shared mailbox realme and into the much-needed ticket system to track all emails correctly! ## Vision Helpdesk Discussions - [How would you automate your current helpdesk system?](https://www.g2.com/discussions/how-would-you-automate-your-current-helpdesk-system) - 1 comment, 1 upvote - [View Vision Helpdesk pricing details and edition comparison](https://www.g2.com/products/vision-helpdesk/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-26+14%3A40%3A06+-0500&secure%5Bsession_id%5D=ed50004f-9e36-49e4-8a4a-c7006158a0c1&secure%5Btoken%5D=8d411baa82ddc6a3521dbd8c3343015225c1dd0dab796a30b7f128e52a7ab203&format=llm_user) ## Vision Helpdesk Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Summarization **Incident Management** - Automate Ticket Routing - Ticket Prioritization - Ticket Notifications - Knowledge Base - Knowledge Base/Ticket Integration **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Generative AI** - AI Text Generation - AI Text Summarization **Reporting** - Dashboards - Time Tracking - Surveys **Self-Service Platform** - Branding - Automation - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Access & Usability** - Mobile - Self Service - Active Directory - Multi-Channel Access **Agentic AI - Service Desk** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top Vision Helpdesk Alternatives - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,672 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,628 reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,449 reviews)