We have been looking for a Helpdesk and compared many of the. When we found Vision Helpdesk, we were suprised how many features the solution from Vision helpdesk provides. You can configure nearly everything, like different language settings, logos and corporate design for the client portal.
For the support team it is possible to create staff, team members and different departements to which you can assign the incoming tickets. This makes the work within the Helpdesk much easier and comfortable once configured on the user friendly manage portal.
What we like the best is the super helpfull and friendly support from Vision Helpdesk. We had some issues during the installation of the helpdesk on our server and contacted the support. The Vision Team always supplied fast and solved all our problems during the installation process. Futhermore there is a huge solution database available on the Vision Helpdesk website available which makes it easy to handle with the helpdesk software. Review collected by and hosted on G2.com.