--- title: Docsie Reviews meta_title: 'Docsie Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 118 reviews by the users' company size, role or industry to find out how Docsie works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 118 scale: '5' date_modified: '2026-06-17' parent_category: name: Knowledge Management url: https://www.g2.com/categories/knowledge-management --- # Docsie Reviews **Vendor:** Docsie **Category:** [Knowledge Base Software](https://www.g2.com/categories/knowledge-base-software) **Average Rating:** 4.8/5.0 **Total Reviews:** 118 ## About Docsie Docsie is an innovative documentation management tool designed for ease of use and efficiency. It stands out with its AI-powered features, enabling automated content creation and updates. Ideal for technical writers, product managers, and developers, Docsie supports multi-language documentation and integrates seamlessly into various workflows. It is particularly popular in the manufacturing sector for its ability to handle extensive product manuals and technical documents. With Docsie, businesses can significantly streamline their documentation processes, improving overall productivity and user experience. You can access Docsie through a SaaS web application to create and edit documentation from any location. Then, you can publish content to a dynamic knowledge portal that end-users and employees can access whenever they need information! Docsie offers a range of powerful business-grade features to help you write and manage product documentation with ease. Onboarding Service: • Free onboarding with Docsie Pilot to import your content and help you get the most value from the platform. • Get help with custom portal design, and an optional training session so your employees can maximize their productivity in Docsie. Knowledge Base and Documentation Portal: • Internal knowledge portals to share self-service knowledge with employees. • External customer knowledge bases to share self-service help documentation and reduce customer support workloads. • Built-in knowledge base statistics and documentation feedback surveys with Docsie Vocally. • Use the default Docsie portal design or deploy a custom knowledge base design based on your brand style and image. • A free custom domain on the free plan for everyone, with additional domains available on paid plans. • Deploy knowledge portals using Docsie hosting, custom deployments, or on-premise instances (Organization plan) Documents and Content Editor: • Support for Markdown syntax and import or export Markdown content. • Docsie Editor allows you to create content in a WYSIWYG editor that supports rich text formatting, emoji symbols, section headers, tables and lists, image and video, iFrame embedded content, tooltip callouts, code snippets, URL hyperlinks • Grammar or spell checking with a configurable rule-based content linter. • Create API documentation, standard operating procedures (SOPs), and technical documents from scratch or with built-in templates. • Create your own snippet and fragment templates to reuse content across your documents with one click. Help Centers and In-App Help Interfaces: • Deploy help centers and in-app support interfaces to share contextual point-in-time help documentation with end-users using a HTML footer script. • Create product and software guided tours to walk end-users through step-by-step workflows. • Add in-app help interfaces to your web application so users can access documentation on the same page. Languages, Versions, and Translations: • Version management allows end-users to view historical documentation in your knowledge base via canonical URLs rather than duplicate pages. • Language management and extended localization helps you automate the deployment of multilingual content without the need for professional translators. • Ghost AI language translation converts source documents automatically to the target language. Docsie AI translation supports these languages: English, French, Spanish, German, Dutch, Norwegian, Portuguese, Danish, Swedish, Arabic, Chinese, and Japanese. Collaboration and Project Management: • Create workspaces for each team, business department, or product and service in your portfolio and organize your content. • Add comments, notes, and tasks to documents and tag team members to assign tasks. • Project management tools based on Agile working methodologies, with Kanban style status indicators for Draft-Review-Approval, per task user assignment, due dates and timelines, and target document or topic selection. • Webhook support enables you to share updates when content is created, edited, deleted, and published in Slack, Mattermost and other business IM tools. Security, Compliance, User Roles, and Data Protection: • Role-based access controls (RBAC) and granular permissions for each workspace. • JWT token authentication with strict and lax options. • Temporary passwords to enable access for contractors and freelancers. • Single sign on via corporate SSO, Google, LinkedIn, or Microsoft logins. ## Docsie Pros & Cons **What users like:** - Users value the **centralization of documentation** in Docsie, enhancing collaboration and streamlining the management process. (1 reviews) - Users value the **seamless collaboration features** of Docsie, enhancing teamwork and efficiency in documentation processes. (1 reviews) - Users value how Docsie offers **centralized content management** , enhancing collaboration and efficiency for all team members. (1 reviews) - Users love how Docsie offers **centralized documentation management** , enhancing collaboration and usability for all team members. (1 reviews) - Users love the **intuitive interface** of Docsie, making documentation creation and management efficient and collaborative. (1 reviews) - Easy Creation (1 reviews) - Features (1 reviews) - Interface Ease (1 reviews) - Intuitive (1 reviews) - Intuitive Usability (1 reviews) **What users dislike:** - Users find **integration issues** with Docsie, particularly lacking connections to popular tools like Jira and Slack. (1 reviews) - Users feel the **lack of integrations** with popular tools like Jira and Slack limits Docsie's overall functionality. (1 reviews) - Users note a **steep learning curve** when starting with Docsie, particularly with its advanced features and UI elements. (1 reviews) - Users find a noticeable **learning difficulty** with Docsie, particularly regarding advanced features and intuitive UI elements. (1 reviews) - Users face a **learning curve** with Docsie, especially regarding advanced features and intuitive UI elements. (1 reviews) - Missing Features (1 reviews) - Not Intuitive (1 reviews) - Poor UI Design (1 reviews) - Slow Loading (1 reviews) - Steep Learning Curve (1 reviews) ## Docsie Reviews ### 1. Excellent tool for collaborating on technical documentation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.) **Reviewed Date:** September 24, 2021 **What do you like best about Docsie?** The updates on completed documentation and time stamps are really beneficial when members of our team make changes to documentation or create new articles. Also, collaboration tools such as task assigning are really useful for us as well. **What do you dislike about Docsie?** Occasionally, some of the features took a little bit of time to make updates. **What problems is Docsie solving and how is that benefiting you?** We have numerous teams collaborating together on seemingly unrelated technical projects, yet Docsie helps us organize our thoughts and communicate with eachother, both formally and informally when we have multiple projects requiring with cross-communication. ### 2. A crisp, clean, intuitive system. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2021 **What do you like best about Docsie?** I really like how Docsie has a simple, elegant, basic design that allows it to be used easily. Navigation is basic and obvious, and the search bar is easy to find without a lot of backtracking. **What do you dislike about Docsie?** Though I appreciate the minimalist design we needed help from our tech team to set up the color schemes. Setting up stylization is a bit technical in that respect, it involves very basic knowledge of html and css. But after our tech team was done with making the changes our knowledge portal looks really nice now! **What problems is Docsie solving and how is that benefiting you?** Docsie’s is an excellent platform for my company's knowledge portal creation. All our docs are uploaded here. It is simple to use once you get the hang of things and the knowledge portals are very dynamic. Our customers can find information very easily and with little effort. ### 3. I really enjoy using Docsie **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Management Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2021 **What do you like best about Docsie?** I like how user-friendly this application is and how it may assist me in establishing relationships with my clients by providing them with docs they need. **What do you dislike about Docsie?** I needed to follow their video tutorials to understand how some of the features work. I would prefer it if it was a tad more intuitive. But once I got the hang of using the features I wanted, it was no longer an issue. **What problems is Docsie solving and how is that benefiting you?** Several of the issues I'm resolving include a good place to collaborate on projects, create client specifications, documentation for clients, translate documentations, and get feedback on how to optimize the documentations. ### 4. Nice documentation solution. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Banking | Small-Business (50 or fewer emp.) **Reviewed Date:** November 01, 2021 **What do you like best about Docsie?** Docsie has many interesting features we find useful for our development team. We previously used a few other platforms, but we found Docsie to work well with our tech documentation workflow. **What do you dislike about Docsie?** Tables could use some work to be more efficient. **What problems is Docsie solving and how is that benefiting you?** We are now able to exchange internal docs with our team, which can assist us with our tech stack and project developments. ### 5. Useful to create online documentation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Chemicals | Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2021 **What do you like best about Docsie?** Docsie is a simple to use tool to create online documentation that looks polished and is versatile for many uses. You can add video clips, images and embed and integrate many other tools. **What do you dislike about Docsie?** So far, so good. We have not had any issues, except once, when Docsie was doing an update. But besides that we find the product very useful for us. **What problems is Docsie solving and how is that benefiting you?** Docsie allows us to create online documentation that is published within their cloud, which is password-protected so that we can share knowledge for our projects for internal uses. ### 6. Very resourceful documentation platform! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2021 **What do you like best about Docsie?** Excellent assortment of features which allow you to keep track of documentation that are being worked on and know who is working on them. **What do you dislike about Docsie?** Publishing with embedded script needs some technical skills to deploy. **What problems is Docsie solving and how is that benefiting you?** It helps our team collaborate on the technical written projects in one place. ### 7. Excellent tool for project documentation! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** September 28, 2021 **What do you like best about Docsie?** An easy to use user interface is simple to read and navigate. Writing articles is extremely easy. Docsie encourages systematic writing throughout the company. We use Docsie for various internal project management documentation, and it works great for our use case. **What do you dislike about Docsie?** I have no complaints and will suggest it to all of my associates. **What problems is Docsie solving and how is that benefiting you?** It's easier to communicate information between teams. Promotes higher-quality project documentation, improved knowledge management and collaboration within our team. ### 8. Completely customizable and simple to use team wiki **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 05, 2021 **What do you like best about Docsie?** It's easy to use and produces excellent technical documentation for software developement teams. **What do you dislike about Docsie?** I haven't used it enough to notice any issues, but it did take some time to integrate into our software documentation workflow. **What problems is Docsie solving and how is that benefiting you?** We use Docsie to write software documentation and to help our software teams stay focused on our projects. The web analytics tool is also quite amazing for seeing how the documentation is being read. ### 9. An effective internal wiki. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2021 **What do you like best about Docsie?** It is simple to navigate through the information and interact with different teams on documentation projects. **What do you dislike about Docsie?** When moving documents from a previous tool, it might take some time to format documentation before importing them. **What problems is Docsie solving and how is that benefiting you?** It acts as a knowledge repository for the whole project and our team. ### 10. Great way to create, edit and share documentation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food Production | Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2021 **What do you like best about Docsie?** Docsie is a great simple way to produce excellent project documentation. Some may think it lacks features that other more mature platforms have, but I think the simplicity and ease of use it provides us, is the reason why we keep coming back and using this platform. **What do you dislike about Docsie?** I would like to see more/easier/code free customization capabilities for the documentation published with the tool. **What problems is Docsie solving and how is that benefiting you?** We create internal training documentation for our new hires. The documentation made in Docsie looks great and easy to follow and understand. The tool allows us to create and maintain training docs. ### 11. Smart Solution For Developer Documentation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2021 **What do you like best about Docsie?** Docsie is slick and easy to use. They have all the tools you need to create and maintain a collaborative place for development documentation. **What do you dislike about Docsie?** I would have liked to know about Docsie years ago! **What problems is Docsie solving and how is that benefiting you?** Docsie brings all of our documentation and project, which include requirements, basic designs, and different branches of our development projects, into one place. ### 12. Very easy to maintain documentation repository **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 10, 2021 **What do you like best about Docsie?** Using Docsie has resulted in fewer contacts to our customer support staff. This is because we have now built our product documentation knowledge portal with Docsie and our customers can see videos and other written information about our products, including their user guides. Easy to use user-friendly interface Also, we like that Docsie knowledge portals and online documentations are really dynamic, responsive and overall, it feels good while using them! **What do you dislike about Docsie?** The translation was not 100%, but it wasn’t bad either. The quality of the translation was about 80-90% which was pretty decent. **What problems is Docsie solving and how is that benefiting you?** We're doing all we can to lighten the burden on our customer care personnel, as well as save money. The customer support staff has observed a reduction in contacts from customers. ### 13. Best tool for product documentation I have used. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2021 **What do you like best about Docsie?** Docsie is great for creating product documentation that is dynamic, appealing, and it has great search navigation. **What do you dislike about Docsie?** Nothing! We enjoy using Docsie, and appreciate their customer service. **What problems is Docsie solving and how is that benefiting you?** Having one place to create and share ideas and integrate some of our other technologies in order to create self-maintainable product docs. ### 14. Very useful technical documentation creation platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2021 **What do you like best about Docsie?** We like how practical the platform is for technical documentation. Me and my team use it every day for internal documentation and some external docs. We mainly use it for development projects. **What do you dislike about Docsie?** It does not work with Swagger, but the Docsie team said they are making integration with it soon. **What problems is Docsie solving and how is that benefiting you?** We use Docsie for our internal documentation to share designs, ideas and development plans throughout our teams. ### 15. Easy to use, great support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2021 **What do you like best about Docsie?** We enjoy how easy it is to update and how intuitive it is for users. Their support team has been very responsive to any questions we have. **What do you dislike about Docsie?** A web widget or other integration options would be helpful. **What problems is Docsie solving and how is that benefiting you?** We write product support information and needed an easily updatable system that was simple for users. ### 16. Beneficial for creating technical docs! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 20, 2021 **What do you like best about Docsie?** Usability, a comprehensive feature set, and a minimal learning curve are all necessary to get started with Docsie. **What do you dislike about Docsie?** Nothing! We enjoy using Docsie and we find it to be essential for our work processes. **What problems is Docsie solving and how is that benefiting you?** It assists us with technical documentation, project planning, and executing projects. ### 17. A good platform to consolidate all of your documentation **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** August 11, 2021 **What do you like best about Docsie?** I like the ease of use. My team and I were able to start working on the platform with almost no training quickly. When we needed help, they quickly got back to us. I will happily recommend it on another project. **What do you dislike about Docsie?** Sometimes export to DocX or PDF does not work correctly. There were issues with importing documentation as well, where formatting did not reflect correctly. **What problems is Docsie solving and how is that benefiting you?** We were using another platform, but it had its issues, so we decided to move to Docsie. ### 18. Docsie is a great tool to use, especially during the pandemic period. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Management Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2021 **What do you like best about Docsie?** The document creation with collaboration is excellent to work with **What do you dislike about Docsie?** Not all documentation for the app is public, sign up needed **What problems is Docsie solving and how is that benefiting you?** Document organization; reviewer feedback; online document creation collaboration; etc. To have a single copy of the documents in a centralized place brings lots of value to the team. Everyone has the latest copy, and confusion is reduced vastly. ## Docsie Discussions - [What is Docsie used for?](https://www.g2.com/discussions/what-is-docsie-used-for) - 1 comment - [View Docsie pricing details and edition comparison](https://www.g2.com/products/docsie/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-06-20+07%3A52%3A00+-0500&secure%5Bsession_id%5D=b6d5a2dc-26e9-446a-9cd4-3e214836d2c2&secure%5Btoken%5D=7cda5f9d07366b73c9da906ced82d2d738258473092bb917035ba9d6ac7feaf1&format=llm_user) ## Docsie Features **Administration** - Database Management - Data Workflows - Issue Management **Knowledge Pages** - Templates - In-Content Feedback - Versioning and Version History - Decision Trees - Content Editor **Knowledge Management** - Knowledge Base - Publishing Workflows - Analytics **Data Sources** - Software - Spreadsheets **Generation** - Templates - Automation - Branding **Compatibility** - Federated Search - File Types - Global Language Support **Design** - Graphics - Templates - Themes **Generative AI** - AI Text Summarization **Agentic AI - Enterprise Search Software** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Knowledge Base** - Link Sharing - Searchable **Compliance** - Policies and Controls - Data Governance - Compliance - Auditing **Knowledge Dissemination** - Page Analytics - Permissions - Knowledge Sharing - Notifications - Advanced Search - Browser Extension - Organization - Other Integrations - Knowledge Integrations **Customer Support** - Intelligent Search - Suggestions - Decision Trees **Search Queries** - Typo Tolerance - Faceted Search - Synonyms - Highlighting - Natural Language **Collaboration** - Multi-User Collaboration - Real-Time Communication **AI powered search - Enterprise Search Software** - Generative RAG (Retrieval augmented generation) - Relevance Tuning - NLP & Semantic search **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Security** - Role-Based Permission - Public vs Private **Data Security** - Risk Data Attributes - Data Transport - Access Management - Multi-Factor Authentication **Administration** - Integrations - User, Role, and Access Management - Performance and Reliability **Delivery** - Workflow - Schedule - Batch **Functionality** - Personalization - Search Analytics - Integrations **File Types** - Export - Import - Web Publishing **Agentic AI - Knowledge Base** - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Compatibility - Enterprise Search Software** - File Types - Federated Search - Global Language Support **Content** - Trackable Analytics - Import - Update Notifications **Edit & Revise** - Revision History - Suggestion Mode - Document Editor **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Image - AI Image-to-Text **Generative AI** - AI Text Summarization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Functionality - Enterprise Search Software** - Personalization - Search Analytics - Integrations **Communication** - Social Features - Tagging - Upload - Comments **Integrate & Embed** - Calendar - Website - Applications **Agentic AI - Document Generation** - Autonomous Task Execution **Search Queries - Enterprise Search Software** - Highlighting - Faceted Search - Typo Tolerance - Synonyms **Operating System** - PC Operating System - Mac Operating System - Linux Operating System **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Document Creation** - Proactive Assistance ## Top Docsie Alternatives - [Document360](https://www.g2.com/products/document360/reviews) - 4.7/5.0 (511 reviews) - [Guru](https://www.g2.com/products/guru/reviews) - 4.7/5.0 (2,258 reviews) - [Notion](https://www.g2.com/products/notion/reviews) - 4.6/5.0 (10,988 reviews)