Upland RightAnswers Pricing Overview

I like the user-friendly interface as well as the effective knowledge segmentation. I can easily access different KBs within a single program. This saves me so much time! I also like how the customer support is responsive. This is crucial for when I need to access something while having a customer on the line and I face an error. Review collected by and hosted on G2.com.

The first thing I noticed is that the training materials is a bit outdated. I'd suggest updating all training materials to match the updates they do on the software. I also don't like how it takes so much time to implement a development request. This is not a big deal as I like the software as it's but I'd really appreciate a quicker action. Review collected by and hosted on G2.com.

I found the AI search capabilities to be most useful for my work and giving me ready and helpful smart answers i can directly use to my advantage. Its helpful it “detects” the low value calls so we have more time to focus on the really important ones and make our work process more productive l. Overall im happy. Review collected by and hosted on G2.com.

Im not sure there is something that i can characterise as “the least useful” but since i have to put 300 characters in my answer i will force myself to say thar maybe the option to bring our own AI cuz we don’t have one so its not a much of a use to me personally however i can see how its a plus for most people. Review collected by and hosted on G2.com.