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I like the user-friendly interface as well as the effective knowledge segmentation. I can easily access different KBs within a single program. This saves me so much time! I also like how the customer support is responsive. This is crucial for when I need to access something while having a customer on the line and I face an error. Review collected by and hosted on G2.com.
The first thing I noticed is that the training materials is a bit outdated. I'd suggest updating all training materials to match the updates they do on the software. I also don't like how it takes so much time to implement a development request. This is not a big deal as I like the software as it's but I'd really appreciate a quicker action. Review collected by and hosted on G2.com.
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