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Toonimo Reviews & Product Details

User Experience Made Easy, for Everyone. Toonimo is a leading Digital Adoption Platform for enterprises who streamline the efforts for internal employee training and customer onboarding initiatives. For organizations that want to help bolster user adoption of new or currently used software solutions, but don’t want to force employees to sit through hours of eLearning modules or read user manuals, Toonimo offers powerful tools to add learning right into a layer on top of the software in real-time, allowing users to learn by doing, and fulfill tasks on the fly. Toonimo places the trainer next to you at the point of need using text bubbles, effects and audio creating an impactful self-serve environment. The result is a dramatic rise in user adoption, internal training cost savings enterprise wide, higher employee morale and increased efficiency fulfilling tasks. Use Cases : - Employee training - Onboard new customers - Reduce customer support - Improve website conversion - Change management Main Features: - Real time human voice guidance - Rich media effects - Step-by-step Walkthroughs - Self-service editor - Multi-language support - A/B testing - Reporting and analytics And much more.. Come learn more about Toonimo and request a free demo: https://www.toonimo.com/why-toonimo/

Seller

Toonimo

Languages Supported

Afrikaans, Arabic, Bengali, Catalan, Czech, Danish, German, Greek, English, Finnish, French, Hebrew, Hindi, Hungarian, Italian, Japanese, Korean, Dutch, Norwegian, Punjabi, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Traditional), Samoan

Product Description

Toonimo, Inc. offers a cloud based platform that enables businesses to showcase the key features of their websites by acting as a pathfinder to site visitors.

Overview by

Dan Kotlicki (CEO & CO Founder at Toonimo)

Discussions

Toonimo Community

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Toonimo Media

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Interactive Guidance on top of any form to reduce user friction, increase self service, reduce support and training costs and increase conversions.

Personalized Bill Explanation to reduce support queries and provide the ultimate self serve experience

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Toonimo Demo - Toonimo for Product Onboarding

Guide new customers through client facing portals, dashboards or provide a personalized tour through any important areas of your website.

Toonimo Reviews (12)

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Jordan K.

Director of Finance/Controller

Mid-Market (51-1000 emp.)

2/26/2020

"Simple and Intuitive Tool That Provides High Leverage for User Adoption and Self-Help Tools."

4/5

What do you like best about Toonimo?

The simple and intuitive ability to implement on any number of 3rd party web-apps, whether or not you have access to the code. This tool is appears as a native tool within our SaaS products, and gives customers and/or our staff self-help tools. We especially like the voiceover capabilities, in addition to the standard walk-through functionality, which none of Toonimo's competitors offered. The on-boarding and implementation is provided with strong customer support, and Toonimo will help you build out your first walkthroughs to ensure successful adoption. Review collected by and hosted on G2.com.

What do you dislike about Toonimo?

Some of the analytics tools aren't as fleshed out as one might like from an overall review perspective. You have to drill into a specific engagement instead of having an overall dashboard with all of the analytics. They do have the ability to retrieve the analytics data through an API though to your own BI tool. Review collected by and hosted on G2.com.

Recommendations to others considering Toonimo:

I would definitely take the time to ask use case and scenario-based questions. Ask the consultant to show you how to do something in the demo environment to make sure you both understand your needs, and that the system actually fulfills that need. I would also take advantage of the free trial they provide to go in and play with the system yourself. It is a super intuitive system, especially building basic walkthroughs, so you can get a feel of what it will be like to build and maintain on your own. Review collected by and hosted on G2.com.

What problems is Toonimo solving and how is that benefiting you?

Providing new customers with walk-through and self-help tools that can walk them through specific processes on our customer portal. Also using for digital adoption and to build walk-throughs and self-help tools for staff that is interactive and layered right on top of our SaaS products. Review collected by and hosted on G2.com.

Lior G.

CTO & Co-Founder

Computer Software

Small-Business (50 or fewer emp.)

9/2/2019

"Fleetonomy uses Toonimo for onboarding - great tool"

5/5

What do you like best about Toonimo?

Fleetonomy is a SaaS solution and we use Toonimo for onboarding of our customers users.

Toonimo has some super cool functionalities and the combination of audio-visual and text bubbles is great.

Rule engine is good, with every option we need including custom javascript.

Coach marks library is also something cool we didn't see when we looked at other vendors. The element detection also works great.

Integration was also super fast Review collected by and hosted on G2.com.

What do you dislike about Toonimo?

There is no ability to record a flow and then it auto creates walkthroughs on it. (something we used to have in automation testing softwares). Also we use Toonimo for multiple languages and with unique languages it sometimes takes around 3 business days to record. Review collected by and hosted on G2.com.

Offir T.

CTO

Small-Business (50 or fewer emp.)

10/16/2019

"A great digital adoption platform for users on-boarding"

5/5

What do you like best about Toonimo?

For us, the key differentiator was the audiovisual guidance. we AB tested our on-boarding experience between Text Bubbles and audio and got great results with the audio!

Toonimo increased our trial conversion. Review collected by and hosted on G2.com.

What do you dislike about Toonimo?

It could be great to have an internal collaboration functionality inside Toonimo dashboard to be able to leave comments to other team members about edits. Review collected by and hosted on G2.com.

Amihai Z.

Software Engineer

Small-Business (50 or fewer emp.)

9/2/2019

"Intuitive and easy to use"

5/5

What do you like best about Toonimo?

I am a part of the team that builds the walkthroughs, it's intuitive and very easy to use, slick UX, we have a great relationship with the success team. Overall a great experience. Review collected by and hosted on G2.com.

What do you dislike about Toonimo?

I think that the layout of the text bubbles can be slightly improved. But overall I use it for awhile now and didn't have glitches with the product so far. Review collected by and hosted on G2.com.

Recommendations to others considering Toonimo:

Overall a great product that provides the value, we use to do everything through a different vendor and that didn't work well for us. Element detection is great, especially as we have HTML attributes that changes frequently. I recommend. Review collected by and hosted on G2.com.

What problems is Toonimo solving and how is that benefiting you?

Prodcut onboarding for our SaaS customers end-users. Review collected by and hosted on G2.com.

Verified User in Education Management

Small-Business (50 or fewer emp.)

9/17/2019

"Great User experience, highly recommended! "

5/5

What do you like best about Toonimo?

The experience of working with Toonimo has been a pleasure for me and the team, we were able to achieve all of our business goals with Toonimo and we are very happy with the vendor choice we've made. Review collected by and hosted on G2.com.

What do you dislike about Toonimo?

At first it took us some time to get full control over the editor on the more complex walkthroughs creation, I wish there was a recording feature that would "invent" walkthroughs after. Review collected by and hosted on G2.com.

Verified User in Internet

Mid-Market (51-1000 emp.)

8/23/2019

"Great onboarding product experience! "

5/5

What do you like best about Toonimo?

Other than the great service, since we've signed with Toonimo our onboarding experience has been streamlined, our engagements metrics has increased and it's overall a better user experience. Highly recommended. Review collected by and hosted on G2.com.

What do you dislike about Toonimo?

When we started our work with Toonimo, they didn't have per-user analytics (which they only later introduced) as well as the self-service component which significantly improved during our license term. Review collected by and hosted on G2.com.

Recommendations to others considering Toonimo:

The service is highly professional, availability is high, product is intuitive. I would definitely recommend it. Review collected by and hosted on G2.com.

What problems is Toonimo solving and how is that benefiting you?

SaaS product onboarding instead of account managers. Toonimo reduced onboarding time and improved self service and overall platform engagement. Review collected by and hosted on G2.com.

Roger K.

President

Small-Business (50 or fewer emp.)

7/15/2019

"Engaging"

4.5/5

What do you like best about Toonimo?

It's helpful to engage with our site visitors to quick share with them who we are along with a tour of our site. Review collected by and hosted on G2.com.

What do you dislike about Toonimo?

Not sure we have a "dislike" that is currently frustrating us. It would be nice and helpful to integrate with our CRM (zoho) Review collected by and hosted on G2.com.

Verified User in Pharmaceuticals

Enterprise (> 1000 emp.)

7/16/2019

"Toonimo build for end users of global tender management system"

4/5

What do you like best about Toonimo?

Fairly easy to build flows and especially like combination of voice over, text bubbles, and effects to help identify key areas of data entry pages. Developer assigned to work with me was very helpful all along the process Review collected by and hosted on G2.com.

What do you dislike about Toonimo?

depending on your platform it can require a lot of time to build a flow. not a toonimo issue but a poor internet connection impacts speed at which flows are loaded on the page Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising

Mid-Market (51-1000 emp.)

8/21/2019

"Great customer service and product"

5/5

What do you like best about Toonimo?

My experience with the professional services team was very positive. The product is intuitive and easy to use Review collected by and hosted on G2.com.

What do you dislike about Toonimo?

No negative feedback at this point. I used another solution before which didn't meet my expectations on easy onboarding. Review collected by and hosted on G2.com.