# Toonimo Reviews **Vendor:** Toonimo **Category:** [Digital Adoption Platforms](https://www.g2.com/categories/digital-adoption-platform) **Average Rating:** 4.3/5.0 **Total Reviews:** 12 ## About Toonimo User Experience Made Easy, for Everyone. Toonimo is a leading Digital Adoption Platform for enterprises who streamline the efforts for internal employee training and customer onboarding initiatives. For organizations that want to help bolster user adoption of new or currently used software solutions, but don’t want to force employees to sit through hours of eLearning modules or read user manuals, Toonimo offers powerful tools to add learning right into a layer on top of the software in real-time, allowing users to learn by doing, and fulfill tasks on the fly. Toonimo places the trainer next to you at the point of need using text bubbles, effects and audio creating an impactful self-serve environment. The result is a dramatic rise in user adoption, internal training cost savings enterprise wide, higher employee morale and increased efficiency fulfilling tasks. Use Cases : - Employee training - Onboard new customers - Reduce customer support - Improve website conversion - Change management Main Features: - Real time human voice guidance - Rich media effects - Step-by-step Walkthroughs - Self-service editor - Multi-language support - A/B testing - Reporting and analytics And much more.. Come learn more about Toonimo and request a free demo: https://www.toonimo.com/why-toonimo/ ## Toonimo Reviews ### 1. Simple and Intuitive Tool That Provides High Leverage for User Adoption and Self-Help Tools. **Rating:** 4.0/5.0 stars **Reviewed by:** Jordan K. | Director of Finance/Controller, Mid-Market (51-1000 emp.) **Reviewed Date:** February 26, 2020 **What do you like best about Toonimo?** The simple and intuitive ability to implement on any number of 3rd party web-apps, whether or not you have access to the code. This tool is appears as a native tool within our SaaS products, and gives customers and/or our staff self-help tools. We especially like the voiceover capabilities, in addition to the standard walk-through functionality, which none of Toonimo's competitors offered. The on-boarding and implementation is provided with strong customer support, and Toonimo will help you build out your first walkthroughs to ensure successful adoption. **What do you dislike about Toonimo?** Some of the analytics tools aren't as fleshed out as one might like from an overall review perspective. You have to drill into a specific engagement instead of having an overall dashboard with all of the analytics. They do have the ability to retrieve the analytics data through an API though to your own BI tool. **Recommendations to others considering Toonimo:** I would definitely take the time to ask use case and scenario-based questions. Ask the consultant to show you how to do something in the demo environment to make sure you both understand your needs, and that the system actually fulfills that need. I would also take advantage of the free trial they provide to go in and play with the system yourself. It is a super intuitive system, especially building basic walkthroughs, so you can get a feel of what it will be like to build and maintain on your own. **What problems is Toonimo solving and how is that benefiting you?** Providing new customers with walk-through and self-help tools that can walk them through specific processes on our customer portal. Also using for digital adoption and to build walk-throughs and self-help tools for staff that is interactive and layered right on top of our SaaS products. ### 2. Fleetonomy uses Toonimo for onboarding - great tool **Rating:** 5.0/5.0 stars **Reviewed by:** Lior G. | CTO & Co-Founder, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** September 02, 2019 **What do you like best about Toonimo?** Fleetonomy is a SaaS solution and we use Toonimo for onboarding of our customers users. Toonimo has some super cool functionalities and the combination of audio-visual and text bubbles is great. Rule engine is good, with every option we need including custom javascript. Coach marks library is also something cool we didn't see when we looked at other vendors. The element detection also works great. Integration was also super fast **What do you dislike about Toonimo?** There is no ability to record a flow and then it auto creates walkthroughs on it. (something we used to have in automation testing softwares). Also we use Toonimo for multiple languages and with unique languages it sometimes takes around 3 business days to record. **What problems is Toonimo solving and how is that benefiting you?** Users onboarding is now smooth due to Toonimo. We track metrics like user engagement and conversation in some of our funnels and got some great feedback from end-users and good KPI results. ### 3. A great digital adoption platform for users on-boarding **Rating:** 5.0/5.0 stars **Reviewed by:** Offir T. | CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2019 **What do you like best about Toonimo?** For us, the key differentiator was the audiovisual guidance. we AB tested our on-boarding experience between Text Bubbles and audio and got great results with the audio! Toonimo increased our trial conversion. **What do you dislike about Toonimo?** It could be great to have an internal collaboration functionality inside Toonimo dashboard to be able to leave comments to other team members about edits. **Recommendations to others considering Toonimo:** It's a great tool, really helped us, very recommended! **What problems is Toonimo solving and how is that benefiting you?** Conversion from trial to paid, first-time on-boarding user experience, customer support reduction. ### 4. Intuitive and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Amihai Z. | Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 02, 2019 **What do you like best about Toonimo?** I am a part of the team that builds the walkthroughs, it's intuitive and very easy to use, slick UX, we have a great relationship with the success team. Overall a great experience. **What do you dislike about Toonimo?** I think that the layout of the text bubbles can be slightly improved. But overall I use it for awhile now and didn't have glitches with the product so far. **Recommendations to others considering Toonimo:** Overall a great product that provides the value, we use to do everything through a different vendor and that didn't work well for us. Element detection is great, especially as we have HTML attributes that changes frequently. I recommend. **What problems is Toonimo solving and how is that benefiting you?** Prodcut onboarding for our SaaS customers end-users. ### 5. Great User experience, highly recommended! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2019 **What do you like best about Toonimo?** The experience of working with Toonimo has been a pleasure for me and the team, we were able to achieve all of our business goals with Toonimo and we are very happy with the vendor choice we've made. **What do you dislike about Toonimo?** At first it took us some time to get full control over the editor on the more complex walkthroughs creation, I wish there was a recording feature that would "invent" walkthroughs after. **Recommendations to others considering Toonimo:** Love this tool, use it, and they have greatt support **What problems is Toonimo solving and how is that benefiting you?** Faculty training, employee training, students onboarding and more. ### 6. Great onboarding product experience! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2019 **What do you like best about Toonimo?** Other than the great service, since we've signed with Toonimo our onboarding experience has been streamlined, our engagements metrics has increased and it's overall a better user experience. Highly recommended. **What do you dislike about Toonimo?** When we started our work with Toonimo, they didn't have per-user analytics (which they only later introduced) as well as the self-service component which significantly improved during our license term. **Recommendations to others considering Toonimo:** The service is highly professional, availability is high, product is intuitive. I would definitely recommend it. **What problems is Toonimo solving and how is that benefiting you?** SaaS product onboarding instead of account managers. Toonimo reduced onboarding time and improved self service and overall platform engagement. ### 7. Engaging **Rating:** 4.5/5.0 stars **Reviewed by:** Roger K. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2019 **What do you like best about Toonimo?** It's helpful to engage with our site visitors to quick share with them who we are along with a tour of our site. **What do you dislike about Toonimo?** Not sure we have a "dislike" that is currently frustrating us. It would be nice and helpful to integrate with our CRM (zoho) **What problems is Toonimo solving and how is that benefiting you?** A quick way to engage and summarize what we have to offer to our potential customers. ### 8. Toonimo build for end users of global tender management system **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Enterprise (> 1000 emp.) **Reviewed Date:** July 16, 2019 **What do you like best about Toonimo?** Fairly easy to build flows and especially like combination of voice over, text bubbles, and effects to help identify key areas of data entry pages. Developer assigned to work with me was very helpful all along the process **What do you dislike about Toonimo?** depending on your platform it can require a lot of time to build a flow. not a toonimo issue but a poor internet connection impacts speed at which flows are loaded on the page **Recommendations to others considering Toonimo:** adds an option to deliver how to self guided content to a glabal group of end users **What problems is Toonimo solving and how is that benefiting you?** deploying system to global end users ### 9. Great customer service and product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2019 **What do you like best about Toonimo?** My experience with the professional services team was very positive. The product is intuitive and easy to use **What do you dislike about Toonimo?** No negative feedback at this point. I used another solution before which didn't meet my expectations on easy onboarding. **Recommendations to others considering Toonimo:** Use them! **What problems is Toonimo solving and how is that benefiting you?** We use Toonimo for employee training , for SalesForce and Workday, and one proprietary application . We have benefited self service, and higher engagement ### 10. Positive **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** July 17, 2019 **What do you like best about Toonimo?** Suitable to run in containers, reliable, good performance. **What do you dislike about Toonimo?** REST API needs a little improvement and more documentation. **What problems is Toonimo solving and how is that benefiting you?** Saves a lot of training time. ### 11. Excellent Support, But Did Not See Desired Lift **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 13, 2018 **What do you like best about Toonimo?** Toonimo is a great concept that likely has significant value for other companies. Additionally, their technical and customer support was excellent. **What do you dislike about Toonimo?** Data tracking on their platform was not easy to reconcile with our internal reporting. Additionally, we did not see the desired increase in conversion. **Recommendations to others considering Toonimo:** I believe Toonimo is most effective for multi-step funnels that are relatively simple, but not shorter funnels that require convincing the user to take the next step. **What problems is Toonimo solving and how is that benefiting you?** We were attempting to increase our conversion rate for a step in our funnel. ### 12. Simple integration, improves UX **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2018 **What do you like best about Toonimo?** Demo was easy to follow; on-the-spot walkthrough for customers decreases sales team time on phones **What do you dislike about Toonimo?** no option for text based instruction only **What problems is Toonimo solving and how is that benefiting you?** sales team is more efficient without having to answer FAQs on the phone, reduces customer confusion ## Toonimo Discussions - [Could we segment certain walkthroughs to different users?](https://www.g2.com/discussions/features-efb9eeb7-cacc-44a3-9759-016af4205a3b) - 1 comment, 1 upvote - [Do you need a developer to build a walkthrough?](https://www.g2.com/discussions/technical-6e0b755d-08e6-4360-a214-476446a84b4a) - 1 comment, 1 upvote - [What platforms does Toonimo support?](https://www.g2.com/discussions/general-0f5a6b89-e086-41a6-88c5-bd9fb77085cb) - 1 comment, 1 upvote - [Does Toonimo support all browsers?](https://www.g2.com/discussions/5764-technical) - 1 comment, 1 upvote - [Does Toonimo offer an analytics dashboard?](https://www.g2.com/discussions/features-1c38f113-71dc-4379-a2e1-f277383f9c65) - 1 comment, 1 upvote - [View Toonimo pricing details and edition comparison](https://www.g2.com/products/toonimo/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+13%3A55%3A26+-0500&secure%5Bsession_id%5D=20338e8d-835a-48bd-8113-e06a8508a090&secure%5Btoken%5D=6adaabac164a8f6d7a510e13ddd13208b30510dbccda5221b21b54f4a626a391&format=llm_user) ## Toonimo Features **User Analysis** - Survey Implementation - Data Analysis **Product Analytics** - Account-Level Analytics - User-Level Analytics - Segmentation - Funnels - Alerts - Multi-Product Analytics - User Scoring - Integrations **Computing** - WYSIWYG - AI/Machine Learning - Little to No Coding **Generative AI** - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **User Support** - User Segmentation - Multi-Language Support - Behavior-responsive Messaging **Experimental Design** - Multivariate testing capacities - Concurrent Testing - Mobile Testing **Agentic AI - Product Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Walkthrough Type** - Audio-visual Walkthroughs - Text Bubble Walkthroughs **Analytics** - Reporting and Analytics **Behavioral Analytics - Product Analytics** - Multi-Product Analytics - User level Analytics - Account level Analytics - Segmentation - Funnels **Platform Basics - Digital Adoption Platform** - Integration - Communications **Agentic AI - A/B Testing** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Platform Infrastructure - Product Analytics** - Cross System integrations - Alerts - Integrations **Analytics - Digital Adoption Platform** - Analytics **AI driven optimization - Product Analytics** - User scoring - Adaptive learning - Automated insights - Autonomous task execution **Functions - Digital Adoption Platform** - Customer self-service - In-app guidance **Agentic AI - Digital Adoption Platform** - Adaptive Learning ## Top Toonimo Alternatives - [WalkMe](https://www.g2.com/products/walkme/reviews) - 4.5/5.0 (549 reviews) - [Whatfix](https://www.g2.com/products/whatfix/reviews) - 4.6/5.0 (516 reviews) - [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews) - 4.4/5.0 (1,741 reviews)