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Nimble CRM Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find Nimble CRM extremely user-friendly, making it easy to adapt and implement for small business needs. (25 mentions)
Users find Nimble CRM intuitive and easy to use, facilitating efficient management of customer information and communication. (16 mentions)
Users value the easy integrations of Nimble CRM, enhancing their workflow with seamless connectivity to other apps. (15 mentions)
Users praise the quick and responsive customer support of Nimble CRM, enhancing their overall experience and efficiency. (14 mentions)
Users value Nimble CRM for its user-friendly design and seamless integration, making tracking communications easy and efficient. (13 mentions)
Users note a lack of advanced email automation features in Nimble CRM, which limits their marketing capabilities. (11 mentions)
Users note the limited features of Nimble CRM, expressing a need for better functionality and intuitive tools. (8 mentions)
Users find Nimble CRM not user-friendly due to its complicated interface and difficulties in navigation and syncing. (6 mentions)
Users find Nimble CRM expensive, especially with added fees for more features and contact limits. (5 mentions)
Users face integration issues with Nimble CRM, struggling with syncing data across different platforms and workflows. (5 mentions)

5 Pros or Advantages of Nimble CRM

5 Cons or Disadvantages of Nimble CRM

Nimble CRM Reviews (1,113)

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Nimble CRM Reviews (1,113)

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4.5
1,113 reviews
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Ishan S.
IS
Ishan S.
Manager and Dietician at Chaitanya Homoeo Clinic, Medical Store Owner, Content Creator
Hospital & Health Care
Small-Business (50 or fewer emp.)
"It Keeps Follow-Ups, Tasks, and Client Communication More Organized"
5/5
What do you like best about Nimble CRM?

it helps me manage follow ups, healthcare communication, and daily client related activities in a more practical way during regular work. I work as a Dietician & Nutritionist and also create health education content for social media, so I regularly handle consultation reminders, nutrition follow-ups, wellness discussions, and educational activities together. The activity and task management section is very useful for me because pending and completed follow-ups can be checked quickly during busy schedules. Creating reminders, updating tasks, tracking follow-up discussions, and managing regular healthcare activities feels simple during normal use. I also like that workflows, pipelines, contacts, activities, and tracking sections stay connected, which makes daily management feel more clear instead of scattered. Features related to contact tracking, activity updates, task reminders, workflows, pipelines, and communication history help keep consultation and healthcare related activities more properly arranged during daily work.

I also find the dashboard helpful because important activities and pending tasks can be checked without opening too many different sections repeatedly. Updating activities, reviewing completed follow-ups, and handling consultation related tracking feels more comfortable during regular use. Nimble CRM has been useful for keeping healthcare follow-ups, routine communication, consultation tracking, and educational activities more manageable from one place. Overall, Nimble CRM has been useful for managing follow-ups, consultation activities, and daily task tracking more comfortably during regular healthcare and nutrition related work. Review collected by and hosted on G2.com.

What do you dislike about Nimble CRM?

I like the overall activity and follow-up system of Nimble CRM, but sometimes after adding a new task or activity, the update does not appear instantly in the list and a quick refresh is needed before the latest activity becomes visible properly. It is not a major issue during regular work, though slightly faster real-time updating would make task handling feel more smooth during busy schedules. Review collected by and hosted on G2.com.

Karnala H.
KH
Karnala H.
Senior Technical Recruiter
Staffing and Recruiting
Mid-Market (51-1000 emp.)
"Impressive All-in-One Platform for Email Marketing, AI"
5/5
What do you like best about Nimble CRM?

It’s a single platform where I can manage all the operations related to email marketing, AI features, sales pipelines, and many other tools. Overall, these features have really impressed me. Review collected by and hosted on G2.com.

What do you dislike about Nimble CRM?

For me, the main disadvantages of Nimble CRM are the contact limits, the lack of advanced reporting, and the limited customer support options. Review collected by and hosted on G2.com.

Moose W.
MW
Moose W.
Voice Over Artist
Small-Business (50 or fewer emp.)
"A great and feature packed CRM for beginners to experts"
4.5/5
What do you like best about Nimble CRM?

I like that I can create workflows and monitor my time in each stage of them. For instance, I can set up a stage for 'initial contact' with a potential client, then have another stage titled '2 week followup' and so on. Each stage can tell me how long each client has been in it so I can stay on top of things.

The Prospector is genius. Saves time in cultivating client info.

LOVING the Sequence feature. Saves me SO much time and is very effective.

They're customer service is great too. If I have a question they usually get back to me within an hour. Review collected by and hosted on G2.com.

What do you dislike about Nimble CRM?

There are some occasional bugs but the support team is usually pretty quick about addressing them. Review collected by and hosted on G2.com.

Lasha F.
LF
Lasha F.
Behavioral Therapist
Small-Business (50 or fewer emp.)
"Nimble CRM: Relationship-Focused, Lightweight CRM for Inbox and Social Media"
4/5
What do you like best about Nimble CRM?

Nimble CRM puts the emphasis on relationships, not just on storing data. It’s a great fit for anyone who spends most of their time in their inbox and on social media. If you’re looking for a lightweight, social-focused way to manage and stay on top of your network, it’s an excellent choice. Review collected by and hosted on G2.com.

What do you dislike about Nimble CRM?

Nimble CRM has several notable drawbacks that can be especially frustrating for power users or growing teams. The biggest issue I’ve run into is the restrictive 2GB storage limit per user, which fills up fast because the system syncs your entire email history. Once you hit that cap, you’re essentially pushed into paying for expensive monthly add-ons just to keep things running. Review collected by and hosted on G2.com.

Nosheen K.
NK
Nosheen K.
Data Analyst
Information Technology and Services
Small-Business (50 or fewer emp.)
"Nimble CRM: Easy to Use and Ideal for Small Business Teams"
4.5/5
What do you like best about Nimble CRM?

The best thing I like about Nimbal CRM is that it’s very easy to use. It’s a very good CRM software for small businesses, and it can be used easily for team management as well as other software management. Review collected by and hosted on G2.com.

What do you dislike about Nimble CRM?

I don’t dislike anything about Nimble CRM. Review collected by and hosted on G2.com.

Donald A. A.
DA
Donald A. A.
President/CEO
Small-Business (50 or fewer emp.)
"experience with an excellent CRM"
5/5
What do you like best about Nimble CRM?

As a small business owner, I have tried several software programs to help me keep an up-to-date and comprehensive contact process with both current clients and potential leads. This program stood out for being intuitive, fairly easy to use, and it fulfilled all of my requirements. What's more is that this is relatively inexpensive and they are particularly sensitive to small business operations. Review collected by and hosted on G2.com.

What do you dislike about Nimble CRM?

Utilizing voice recognition software directly into the email and letter writing process was not particularly easy. Dragon has made some changes, it is easier but not flawless. Also, coping and pasting from a Word file into email sequencing needs some work Review collected by and hosted on G2.com.

Samantha D.
SD
Samantha D.
Voice Actor
Small-Business (50 or fewer emp.)
"Extremely Intuitive, Time-Saving, and Backed by Great Support"
5/5
What do you like best about Nimble CRM?

Extremely intuitive which saves me time! Nothing is "hidden", I can find things quickly, easily, and of course, the support is out of this world: fast, kind, thorough. Review collected by and hosted on G2.com.

What do you dislike about Nimble CRM?

The cap on automations and the pay scale - it's an AMAZING base price for what it is, but when you start needing more diverse features, it adds up. Review collected by and hosted on G2.com.

Vanshika K.
VK
Vanshika K.
cfa level1 passed
Capital Markets
Enterprise (> 1000 emp.)
"Perfect for Relationship-Driven Sales Teams"
5/5
What do you like best about Nimble CRM?

Nimble CRM helped me a lot in my business or work. I can easily manage customer relationships, contacts, and sales participants. It's best suited for teams focusing on relationship-driven sales who need a simple, integrated, and accessible solution. I can track deals through customized, visual pipelines. I use Kanban boards to manage task dependencies and deadlines, and I value the AI-powered chatbots. It was very easy to set up Nimble CRM. Review collected by and hosted on G2.com.

What do you dislike about Nimble CRM?

The most critical areas include cost predictability and usability. Review collected by and hosted on G2.com.

Mike W.
MW
Mike W.
Founder. Principal.
Small-Business (50 or fewer emp.)
"Nimble practices "human-first""
5/5
What do you like best about Nimble CRM?

Nimble takes out about 70% of the work required to find, understand, capture, tag, and contact people. The result is you have more time to work on relationships with people instead of massaging their data. Review collected by and hosted on G2.com.

What do you dislike about Nimble CRM?

I'd like Nimble to offer several operating modes with proactive hints for new users and a more streamlined interface for power users. Review collected by and hosted on G2.com.

Richard F.
RF
Richard F.
Projektledare
Small-Business (50 or fewer emp.)
"Be less annoying with insight"
5/5
What do you like best about Nimble CRM?

Sweet integrations and a consistently simple and understandable design. Great integration with O365 and other apps. Works well, not super, with mobilephones. Review collected by and hosted on G2.com.

What do you dislike about Nimble CRM?

There is not much "extra", for example I want to give my customers the opportunity to book appointments with me in my calendar in a few simple steps. I know some competitors have that feature. I also miss two way sync with Mailchimp. Review collected by and hosted on G2.com.