--- title: Freshsales Reviews meta\_title: 'Freshsales Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1236 reviews by the users' company size, role or industry to find out how Freshsales works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 1236 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- ### Freshsales Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **ease of use** of Freshsales, finding it user-friendly and intuitive for managing tasks. [(103 mentions)](https://www.g2.com/products/freshsales/reviews?filters%5Bsentiment_snippet%5D=1318749&qs=pros-and-cons#reviews) Users love the **user-friendly interface and extensive features** of Freshsales, enhancing their overall experience and efficiency. [(70 mentions)](https://www.g2.com/products/freshsales/reviews?filters%5Bsentiment_snippet%5D=1324369&qs=pros-and-cons#reviews) Users find Freshsales to be a **helpful CRM tool** that effectively tracks business development leads and deals. [(55 mentions)](https://www.g2.com/products/freshsales/reviews?filters%5Bsentiment_snippet%5D=1323803&qs=pros-and-cons#reviews) Users appreciate the **responsive customer support** of Freshsales, enhancing their experience with seamless onboarding and guidance. [(50 mentions)](https://www.g2.com/products/freshsales/reviews?filters%5Bsentiment_snippet%5D=1321882&qs=pros-and-cons#reviews) Users appreciate the **intuitive design** of Freshsales, finding it easy to learn and navigate across devices. [(41 mentions)](https://www.g2.com/products/freshsales/reviews?filters%5Bsentiment_snippet%5D=1325019&qs=pros-and-cons#reviews) Users find **missing features** in Freshsales, leading to frustration with reporting, automation, and configuration inconsistencies. [(47 mentions)](https://www.g2.com/products/freshsales/reviews?filters%5Bsentiment_snippet%5D=1324231&qs=pros-and-cons#reviews) Users find Freshsales to have **limited features** that hinder workflow management and overall user experience, prompting consideration of alternatives. [(32 mentions)](https://www.g2.com/products/freshsales/reviews?filters%5Bsentiment_snippet%5D=1326425&qs=pros-and-cons#reviews) Users find **configuration complexities** and limited reporting capabilities in Freshsales, impacting their overall CRM experience. [(28 mentions)](https://www.g2.com/products/freshsales/reviews?filters%5Bsentiment_snippet%5D=1317367&qs=pros-and-cons#reviews) Users find the **learning curve steep** , particularly with reporting and automated workflows in Freshsales. [(25 mentions)](https://www.g2.com/products/freshsales/reviews?filters%5Bsentiment_snippet%5D=1322344&qs=pros-and-cons#reviews) Users find the **limited customization** options frustrating, particularly with reporting and adding custom fields. [(21 mentions)](https://www.g2.com/products/freshsales/reviews?filters%5Bsentiment_snippet%5D=1317523&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Freshsales ##### 1. Ease of Use Users appreciate the **ease of use** of Freshsales, finding it user-friendly and intuitive for managing tasks. [ See 103 mentions ](https://www.g2.com/products/freshsales/reviews?filters%5Bsentiment_snippet%5D=1318749&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Enterprise (\> 1000 emp.) 2.5/5 "Customized CRM with lead score, Needs improvement on lead integration" What do you like about Freshsales? User-friendly, Intuitive interface that requires minimal training ![Sujanth M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sujanth M.") SM Sujanth M. Small-Business (50 or fewer emp.) 5.0/5 "Efficient CRM with Seamless User Experience" What do you like about Freshsales? I like using Freshsales because it's incredibly easy to use. The initial setup was very easy, which was a big plus. I also appreciate the notification ##### 2. Features Users love the **user-friendly interface and extensive features** of Freshsales, enhancing their overall experience and efficiency. [ See 70 mentions ](https://www.g2.com/products/freshsales/reviews?filters%5Bsentiment_snippet%5D=1324369&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Enterprise (\> 1000 emp.) 2.5/5 "Customized CRM with lead score, Needs improvement on lead integration" What do you like about Freshsales? User-friendly, Intuitive interface that requires minimal training ![Bhagya shree P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bhagya shree P.") BP Bhagya shree P. 4.0/5 "User-Friendly CRM with Powerful Features" What do you like about Freshsales? I use Freshsales to manage leads and improve sales productivity. I like how easy Freshsales is to learn and use, even for beginners, while still offer ##### 3. Helpful Users find Freshsales to be a **helpful CRM tool** that effectively tracks business development leads and deals. [ See 55 mentions ](https://www.g2.com/products/freshsales/reviews?filters%5Bsentiment_snippet%5D=1323803&qs=pros-and-cons#reviews) See Related User Reviews ![Bhagya shree P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bhagya shree P.") BP Bhagya shree P. 4.0/5 "User-Friendly CRM with Powerful Features" What do you like about Freshsales? I use Freshsales to manage leads and improve sales productivity. I like how easy Freshsales is to learn and use, even for beginners, while still offer ![Ashok k.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ashok k.") AK Ashok k. Small-Business (50 or fewer emp.) 5.0/5 "Great Tool for Managing and Tracking Sales Prospects" What do you like about Freshsales? As a salesperson, I found it very helpful for creating deals and tracking the activity of prospects. Organizing the status of prospects was straightfo ##### 4. Customer Support Users appreciate the **responsive customer support** of Freshsales, enhancing their experience with seamless onboarding and guidance. [ See 50 mentions ](https://www.g2.com/products/freshsales/reviews?filters%5Bsentiment_snippet%5D=1321882&qs=pros-and-cons#reviews) See Related User Reviews ![Julla J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Julla J.") JJ Julla J. Small-Business (50 or fewer emp.) 4.5/5 "A great CRM option for SMEs" What do you like about Freshsales? Customer support is responsive and the features are sufficient for small to medium-sized operation. Integration with other apps also appreciated, howe ![Ted K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ted K.") TK Ted K. Small-Business (50 or fewer emp.) 5.0/5 "One of the greatest CRM and E-Commerce Tools" What do you like about Freshsales? It packs a powerful set of tools at your disposal for a great price. It is easy to implement and the support is excellent and timely. ##### 5. Intuitive Users appreciate the **intuitive design** of Freshsales, finding it easy to learn and navigate across devices. [ See 41 mentions ](https://www.g2.com/products/freshsales/reviews?filters%5Bsentiment_snippet%5D=1325019&qs=pros-and-cons#reviews) See Related User Reviews ![Bhagya shree P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bhagya shree P.") BP Bhagya shree P. 4.0/5 "User-Friendly CRM with Powerful Features" What do you like about Freshsales? I use Freshsales to manage leads and improve sales productivity. I like how easy Freshsales is to learn and use, even for beginners, while still offer ![Rajiv K G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rajiv K G.") RG Rajiv K G. Small-Business (50 or fewer emp.) 3.5/5 "Easily Navigable, Needs Better Lead Integration" What do you like about Freshsales? I like Freshsales for its simple interface, which makes it easy to use, understand, and navigate. ### 5 Cons or Disadvantages of Freshsales ##### 1. Missing Features Users find **missing features** in Freshsales, leading to frustration with reporting, automation, and configuration inconsistencies. [ See 47 mentions ](https://www.g2.com/products/freshsales/reviews?filters%5Bsentiment_snippet%5D=1324231&qs=pros-and-cons#reviews) See Related User Reviews ![Bhagya shree P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bhagya shree P.") BP Bhagya shree P. 4.0/5 "User-Friendly CRM with Powerful Features" What do you dislike about Freshsales? Certain reports and customizations could be more flexible, and the system can feel slightly slow when handling large amounts of data. Report flexibili ![Rajiv K G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rajiv K G.") RG Rajiv K G. Small-Business (50 or fewer emp.) 3.5/5 "Easily Navigable, Needs Better Lead Integration" What do you dislike about Freshsales? I don't like how lead integration from social media platforms isn't smooth. I also wish there was auto feeding of leads from ad campaigns on various p ##### 2. Limited Features Users find Freshsales to have **limited features** that hinder workflow management and overall user experience, prompting consideration of alternatives. [ See 32 mentions ](https://www.g2.com/products/freshsales/reviews?filters%5Bsentiment_snippet%5D=1326425&qs=pros-and-cons#reviews) See Related User Reviews ![Dheeraj K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dheeraj K.") DK Dheeraj K. Small-Business (50 or fewer emp.) 4.5/5 "Freshsales makes the sales process fast and organized." What do you dislike about Freshsales? Freshsales overall is quite a good product, but sometimes the advanced automation and reporting features seem a bit complex, especially for new users. CM Carsten M. Mid-Market (51-1000 emp.) 0.0/5 "AI kills the leadscore" What do you dislike about Freshsales? The chance of a new feature working properly is far less than 50%. Freddie's AI is stupid, nothing compared to the rest of the market. e.g. the chatbo ##### 3. Limitations Users find **configuration complexities** and limited reporting capabilities in Freshsales, impacting their overall CRM experience. [ See 28 mentions ](https://www.g2.com/products/freshsales/reviews?filters%5Bsentiment_snippet%5D=1317367&qs=pros-and-cons#reviews) See Related User Reviews ![Darren W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Darren W.") DW Darren W. 4.5/5 "Organized, Customizable CRM with Easy Setup" What do you dislike about Freshsales? Sometimes when I'm taking notes in Freshsales, it bounces me to the bottom or the top when I freshly enter into the notations. ![Mannu .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mannu .") M Mannu . Small-Business (50 or fewer emp.) 3.5/5 "Great Features, Needs Advanced Reporting" What do you dislike about Freshsales? Detailed reporting of the email metrics can be highly improved. Due to their inability of showing detailed report, I had to create a separate email me ##### 4. Learning Curve Users find the **learning curve steep** , particularly with reporting and automated workflows in Freshsales. [ See 25 mentions ](https://www.g2.com/products/freshsales/reviews?filters%5Bsentiment_snippet%5D=1322344&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Enterprise (\> 1000 emp.) 2.5/5 "Customized CRM with lead score, Needs improvement on lead integration" What do you dislike about Freshsales? Freshsales lack fully integrated internal team collaboration tools. Advanced functionalities are not available in lower-tier plans, making it more ex ![Dheeraj K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dheeraj K.") DK Dheeraj K. Small-Business (50 or fewer emp.) 4.5/5 "Freshsales makes the sales process fast and organized." What do you dislike about Freshsales? Freshsales overall is quite a good product, but sometimes the advanced automation and reporting features seem a bit complex, especially for new users. ##### 5. Limited Customization Users find the **limited customization** options frustrating, particularly with reporting and adding custom fields. [ See 21 mentions ](https://www.g2.com/products/freshsales/reviews?filters%5Bsentiment_snippet%5D=1317523&qs=pros-and-cons#reviews) See Related User Reviews ![Bhagya shree P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bhagya shree P.") BP Bhagya shree P. 4.0/5 "User-Friendly CRM with Powerful Features" What do you dislike about Freshsales? Certain reports and customizations could be more flexible, and the system can feel slightly slow when handling large amounts of data. Report flexibili ![Dheeraj K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dheeraj K.") DK Dheeraj K. Small-Business (50 or fewer emp.) 4.5/5 "Freshsales makes the sales process fast and organized." What do you dislike about Freshsales? Freshsales overall is quite a good product, but sometimes the advanced automation and reporting features seem a bit complex, especially for new users. ## Top-Rated Alternatives [ ![Agentforce Sales (formerly Salesforce Sales Cloud)](https://images.g2crowd.com/uploads/product/hd_favicon/826ce87155a61f72d3dfd92c5283eed8/agentforce-sales-formerly-salesforce-sales-cloud.svg "Agentforce Sales (formerly Salesforce Sales Cloud)") Agentforce Sales (formerly Salesforce Sales Cloud) 4.4/5(25,872) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) [ ![HubSpot Sales Hub](https://images.g2crowd.com/uploads/product/hd_favicon/4197737e447f044e17be1a5ebb4ba193/hubspot-sales-hub.svg "HubSpot Sales Hub") HubSpot Sales Hub 4.4/5(13,906) ](https://www.g2.com/products/hubspot-sales-hub/reviews) [ ![Zoho CRM](https://images.g2crowd.com/uploads/product/hd_favicon/27ab543b51f7ec2623c5b2613dcf73e2/zoho-crm.svg "Zoho CRM") Zoho CRM 4.1/5(2,948) ](https://www.g2.com/products/zoho-crm/reviews) [ View All Alternatives ](https://www.g2.com/products/freshsales/competitors/alternatives) ![Jeni J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeni J.") JJ Jeni J. Software Dev , Ai Agents Builder Information Technology and Services Mid-Market (51-1000 emp.) 5/24/2026 "Streamlined CRM, Needs Better Customization" 4/5 What do you like best about Freshsales? I like Freshsales's clean and easy-to-use interface. The lead management and sales pipeline features make tracking deals simple and efficient. Its email tracking and automation tools help save time and improve customer follow-ups. The built-in reporting and analytics features are very useful for monitoring sales performance. I also appreciate how the lead management feature keeps customer information organized and accessible. Sales pipeline tracking gives a clear view of deal stages, improving planning and follow-ups. Review collected by and hosted on G2.com. What do you dislike about Freshsales? Some advanced customization features can feel limited for specific business requirements. The reporting dashboard could be more flexible with deeper analytics and customization options. At times, the mobile application feels slightly slow when managing large amounts of data. Improved third-party integrations and faster customer support would make the overall experience better. Review collected by and hosted on G2.com. What problems is Freshsales solving and how is that benefiting you? I use Freshsales to efficiently manage customer relationships and track sales activities. It organizes leads, monitors deal progress, and centralizes sales activities, emails, and follow-ups. The automation features reduce manual work and enhance team productivity, streamlining sales tracking and reporting. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 Icon 8/2/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Alvin Y.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alvin Y.") AY Alvin Y. Real Estate Sales Manager & Revenue Manager Small-Business (50 or fewer emp.) 7/29/2026 "Poor Support, Limited Integrations and Little Visible Product Progress" 0/5 What do you like best about Freshsales? Cheaper than Hubspot and Salesforce. Replaces Excel. Review collected by and hosted on G2.com. What do you dislike about Freshsales? We reported a Freshsales defect in 2025, and it remains unresolved. Despite months of correspondence, Freshworks has not provided a firm resolution date, a meaningful technical explanation, or a credible plan to fix the problem. The response pattern has been consistently disappointing: apologize, claim the matter has been escalated, introduce another person or department, and then provide no substantive follow-up. More names are added, but nobody appears to take ownership and no solution is delivered. The wider product experience is also concerning. Useful marketplace integrations appear limited, and there has been little visible development in the areas that matter to us. While competing CRMs are introducing practical AI integrations and expanding their ecosystems, Freshsales does not appear to be keeping pace. Our experience also raises doubts about whether existing functionality is being adequately maintained. We continue paying for software with a known defect while receiving holding responses instead of measurable progress. Even basic questions, including what is blocking the fix, who is accountable, and when it will be resolved, remain unanswered. Review collected by and hosted on G2.com. What problems is Freshsales solving and how is that benefiting you? Gives the CRM function to our organization. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Ishan S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ishan S.") IS Ishan S. Manager and Dietician at Chaitanya Homoeo Clinic, Medical Store Owner, Content Creator Hospital & Health Care Small-Business (50 or fewer emp.) 6/11/2026 "A Practical CRM for Managing Leads and Customer Interactions" 5/5 What do you like best about Freshsales? I work as a Dietician and Nutritionist, manage a homeopathy clinic, and also create health education content. What I like most about Freshsales is that it is easy to use and did not take much time to set up. The interface feels straightforward, so managing daily work is not complicated. I regularly use the contact management and lead tracking features to keep nutrition consultation inquiries and wellness program prospects organized. It helps me see who has been contacted, who needs a follow-up, and which inquiries are still active. The pipeline view is also useful because it gives a clear picture of where each opportunity stands. Instead of checking different notes or messages, I can quickly review progress and plan the next action. Another thing I like is the task and activity management. I can schedule follow-ups, add notes after discussions, and keep track of important client interactions in one place. This is helpful when handling multiple consultations and health education projects at the same time. I also use it to maintain records of people who show interest in diet plans, wellness programs, and health awareness activities. Having contact details, communication history, and follow-up information available in one system makes day-to-day coordination easier. The email and activity tracking features are useful for monitoring ongoing conversations and ensuring that important inquiries are not missed. This helps maintain better communication and follow-up consistency during busy work schedules. The performance has been reliable during regular use. Pages load quickly, contact records open without delays, and moving between leads, activities, and pipeline stages feels smooth. Overall, it provides a good balance of features without making the system feel overly complex. Review collected by and hosted on G2.com. What do you dislike about Freshsales? I like the reporting features, but when I need a very specific view of lead activity or follow-up performance, I sometimes spend extra time adjusting filters and report settings. The information is available, though creating a highly customized view can take a little more effort. For standard reporting it works well, but for more detailed analysis I occasionally need to refine the report settings before getting the exact view I am looking for. Review collected by and hosted on G2.com. What problems is Freshsales solving and how is that benefiting you? It is helping me keep contacts, leads, follow-ups, and communication activities organized in one place. Instead of tracking inquiries through different notes, emails, or records, I can manage everything through a single system. I can keep contact information updated, schedule follow-up activities, review previous interactions, and monitor the progress of leads more easily. Having lead records, notes, tasks, meetings, and communication history connected together helps keep ongoing work organized. The pipeline view also provides a clear overview of active opportunities and upcoming actions. This makes it easier to prioritize follow-ups, stay updated on ongoing discussions, and keep communication moving forward without missing important details. Having everything available in one place makes daily work easier to manage. I can review information more quickly, keep follow-up activities organized, and spend less time searching through different records to find important details. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 IconCurrent UserValidated ReviewerIncentivizedSource: G2 invite RS Rahul S. GTM Mid-Market (51-1000 emp.) 5/4/2026 "Cheaper Than HubSpot, but Missing Basics, Poor UI, and Weak Reporting" 1.5/5 What do you like best about Freshsales? The only upside is that it is cheaper than HubSpot. I cannot think of anything good about the platform. Review collected by and hosted on G2.com. What do you dislike about Freshsales? The UI is horrible, no clear guides on integrations or how to connect anything, reports are not at all that detailed as in HubSpot, plus most marketing service companies include their own CRM which is actually free and much better like Instantly. They need to upgrade everything ASAP. Our team actually does not use this anymore, although we have paid for a year. Excel is much better for us. The very basics of ROAS, CPL/CPD are missing. There is no enforcement of reminders like there is in HubSpot, no AI features like there is in Instantly. I don't even think that the support can help here, because the platform doesn't even have the feature set that even basic SaaS Marketing/Sales teams need. Review collected by and hosted on G2.com. What problems is Freshsales solving and how is that benefiting you? I used to solve the problem of knowing the lead source, cost, revenue from the various sales sources we have, but honestly, Excel is better for basic stuff. We have started using Zoho a bit as we want more features, performance, and from a company that has local time zone CS support. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Andrea M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andrea M.") AM Andrea M. Senior Software Compliance Developer Program Development Mid-Market (51-1000 emp.) 7/3/2026 "Practical German Dev CRM Held Back By Compliance & Integration Limitations" 3/5 What do you like best about Freshsales? Its single source of truth for client contacts and project pipelines eliminated our messy spreadsheet-based tracking. Custom tagging lets me flag records holding personal data to trace DSGVO processing quickly during audits, and permanent activity logs meet BSI IT-Grundschutz retention rules. Split team access also restricts broad developer exposure to sensitive customer PII. Review collected by and hosted on G2.com. What do you dislike about Freshsales? There is no native integration with our Git, CI, or internal audit systems, so I rely on monthly CSV exports. Exports corrupt German umlauts in business and contact names, and there are no industry-specific DSGVO audit templates to speed report writing. Bulk record exports are slow, and role permissions lack enough granularity to fully lock away high-risk client data as required by BSI standards. I would welcome tiered PII-only access for compliance teams and pre-built German privacy audit report templates. Review collected by and hosted on G2.com. What problems is Freshsales solving and how is that benefiting you? We previously managed customer data across scattered spreadsheets and a basic CRM with no compliance-focused features, creating disjointed audit trails that threatened DSGVO violations. Freshsales consolidates all client records in one space, adds traceable data categorization, and drastically cuts the manual work needed to compile evidence for federal IT security reviews. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Vehz H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vehz H.") VH Vehz H. Senior Logistics & Compliance Manager Transportation/Trucking/Railroad Mid-Market (51-1000 emp.) 5/22/2026 "Logistics-Friendly CRM Lacks Mature Industry Interoperability" 4.5/5 What do you like best about Freshsales? Freshsales adapts well to our cross-border freight sales and compliance routines. Its fully customizable sales pipeline lets us build process nodes matching actual transportation transactions, embedding verification standards for ADR dangerous goods and GDPR data governance. Integrated activity archives record all negotiation and communication details, forming traceable business records. Automated reminder functions prevent missed client follow-ups, and unified customer archives greatly streamline daily regulatory inspection preparation work. Review collected by and hosted on G2.com. What do you dislike about Freshsales? The platform falls short on native linkage with professional logistics management systems. We have to adopt manual import and export methods to synchronize freight price and shipment data, dragging down operational efficiency. It carries no preset compliance specifications tailored to German transportation laws, forcing us to manually create custom fields to meet risk control demands. Custom audit report output is rigid, requiring repeated format adjustment before submitting official compliant documents. Multi-party collaborative deal management also brings cumbersome page navigation experience. Review collected by and hosted on G2.com. What problems is Freshsales solving and how is that benefiting you? It unifies scattered client communication records and business documents, replacing fragmented offline file management. Standardized sales phases stabilize negotiation progress, accelerate partnership confirmation with carriers and cargo owners, and align internal sales and dispatch teams. Built-in data recording specifications effectively lower regional regulation violation risks and simplify routine compliance inspection procedures for local logistics enterprises. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Himanshu L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Himanshu L.") HL Himanshu L. Sr Digital Business Consultant Marketing and Advertising Small-Business (50 or fewer emp.) 4/28/2026 "Easy-to-Use CRM for Managing Leads and Deals" 4/5 What do you like best about Freshsales? Freshsales is easy to use and everything is in one place. I like the lead tracking and email follow-ups, it saves time and keeps things organized. The pipeline view also helps me clearly see deals and focus on the important ones. Review collected by and hosted on G2.com. What do you dislike about Freshsales? At times, it feels a bit slow, and in the beginning some features take a while to understand. A few of the more advanced options also aren’t very easy to find, which can make navigation a little frustrating at first. Review collected by and hosted on G2.com. What problems is Freshsales solving and how is that benefiting you? It solves the problem of scattered leads and missed follow-ups. With everything in one place, I can track leads more easily and stay consistent with my follow-ups. As a result, I manage deals better and save time. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 IconCurrent UserValidated ReviewerIncentivizedSource: G2 invite ![MANAV M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "MANAV M.") MM MANAV M. Admin Mid-Market (51-1000 emp.) 4/18/2026 "AI-Driven CRM with Seamless Setup But Lacks 3rd Party Integrations" 5/5 What do you like best about Freshsales? I like that Freshsales acts as a centralized repository, putting every email, call, and meeting in one place like a dashboard, which helps me know what each discussion was about. The lifecycle feature enables me to track the progress of a deal, see who needs a nudge, and automate manual tasks like sending emails or setting reminders. I appreciate that it helps me prioritize leads, focusing on those with a higher chance of success using Freddy AI. I enjoy the activity tracker which provides a timeline of each touchpoint, enabling my firm to reach out at the right time. I also find the automated sequence for outreach smart since it stops whenever the customer replies, and the ability to make calls directly via the CRM is really handy. The layout is great and makes navigation easier. Furthermore, setting it up was easy for my team and me, and it saves us time by reducing the need for accessing multiple apps. Review collected by and hosted on G2.com. What do you dislike about Freshsales? 1. The mobile app is slow and not all features are available compared to the desktop version. 2. Sometimes data extraction for leads is not accurate, so a double-check by the team is necessary. 3. It lacks integration with third-party platforms like Marketo, Pardot for marketing, and Netsuite and Sage for accounting. Review collected by and hosted on G2.com. What problems is Freshsales solving and how is that benefiting you? I use Freshsales to centralize contacts and interactions, automate tasks, prioritize leads using AI, and track activity for strategic outreach, saving time and improving decision-making. Review collected by and hosted on G2.com. Show More 4/20/2026 Validated ReviewerIncentivizedSource: G2 invite KP Karthick P. GTM Manager Small-Business (50 or fewer emp.) 4/5/2026 "Clean, Intuitive UI with Tightly Integrated CRM Features and Freddy AI" 4/5 What do you like best about Freshsales? The clean and intuitive UI makes its easy to onboard team quickly without steep learning curve Features like built in phone , email, activity tracking and automation are tightly integrated Freddy AI and automation features also help with lead scoring, prioritization and improving follow ups without overcomplicating workflows Review collected by and hosted on G2.com. What do you dislike about Freshsales? Limited Automation features compare to competitors tools like HubSpot, Salesforce and others CRM's and some advanced features are very hard to setup at first The reports are not very flexible and getting detailed insights can take extra time Some of advance features are available only in higher plans Review collected by and hosted on G2.com. What problems is Freshsales solving and how is that benefiting you? Freshsales solves problem like managing leads, tracking customer conversation and following up on deals one place Instead of multiple tools for calls, email, notes and task it is organized in single platform The main benefits its saves time and keeps working in well organized and make sure that no lead or follow up missed Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 IconValidated ReviewerIncentivizedSource: G2 invite ![Kumar V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kumar V.") KV Kumar V. EA to CEO Small-Business (50 or fewer emp.) 5/6/2026 "Streamlined Deal Management with Room for Improvement" 4/5 What do you like best about Freshsales? I use Freshsales for deal management, sales funnel, and daily tasks. It helps me organize our sales funnel effectively. The deal management feature is very impactful, allowing me to understand where we currently are in the sales process. I can set the deal management according to my requirements, like first call, demo 1, demo 2, and get the status in a single click. I also find the call log feature valuable, and the initial setup was easy. Review collected by and hosted on G2.com. What do you dislike about Freshsales? Sometimes the activity section updates automatically, which shouldn't happen. I'd prefer if updates didn't occur without our permission. Review collected by and hosted on G2.com. What problems is Freshsales solving and how is that benefiting you? I use Freshsales for deal management and sales funnel organization. It helps me understand our current sales position and allows me to customize the deal flow easily. The status is accessible in a single click. Review collected by and hosted on G2.com. 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