--- title: Oracle Siebel Reviews meta_title: 'Oracle Siebel Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 466 reviews by the users' company size, role or industry to find out how Oracle Siebel works for a business like yours. aggregate_rating: rating_value: 3.5 review_count: 466 scale: '5' date_modified: '2026-06-17' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Oracle Siebel Reviews **Vendor:** Oracle **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 3.5/5.0 **Total Reviews:** 466 ## About Oracle Siebel The world's most complete customer relationship management (CRM) solution, Oracle's Siebel CRM helps organizations differentiate their businesses to achieve maximum top-and bottom-line growth. Why Oracle? Siebel delivers a combination of transactional, analytical, and engagement features to manage all customer-facing operations. With solutions tailored to more than 20 industries, Siebel CRM delivers comprehensive on premise and on demand CRM solutions that are tailored industry solutions with ole-based customer intelligence and pre-built integration. ## Oracle Siebel Pros & Cons **What users like:** - Users find Oracle Siebel to be **incredibly user-friendly** , making daily management of customer accounts seamless and intuitive. (6 reviews) - Users find the **easy setup** of Oracle Siebel time-efficient, facilitating smooth daily business operations and workflow. (4 reviews) - Users praise Oracle Siebel for its **extensive features** , enhancing customer management and streamlining business processes efficiently. (4 reviews) - Users find the **seamless integration** of Oracle Siebel essential for efficient customer management and enhanced business workflows. (4 reviews) - Users commend the **responsive customer support** of Oracle Siebel, significantly enhancing their sales and operational efficiency. (3 reviews) - Users love the **easy customization** options of Oracle Siebel, enhancing user experience and adaptability for diverse needs. (3 reviews) - Users commend the **robust customer management features** of Oracle Siebel for enhancing workflow and business efficiency. (2 reviews) - Lead Management (2 reviews) - Reporting (2 reviews) - Seamless Integration (2 reviews) **What users dislike:** - Users experience a **steep learning curve** with Oracle Siebel, making initial use quite challenging and time-consuming. (4 reviews) - Users often experience **connectivity issues** in the field, hindering access to essential data and information. (2 reviews) - Users find the **high complexity** of Oracle Siebel challenging initially, requiring time and upgrades to navigate effectively. (2 reviews) - Users occasionally face **bugs** that make the system unusable, impacting their overall experience with Oracle Siebel. (1 reviews) - Users find Oracle Siebel to be **very costly for small enterprises** , making it less accessible for budget-conscious organizations. (1 reviews) - Users find the **steep learning curve** of Oracle Siebel challenging, needing significant workforce investment for effective use. (1 reviews) - Users report **integration issues** with Oracle Siebel, leading to errors and slow loading between pages. (1 reviews) - Not Intuitive (1 reviews) - Performance Issues (1 reviews) - Search Issues (1 reviews) ## Oracle Siebel Reviews ### 1. Oracl Siebel for CRM **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2020 **What do you like best about Oracle Siebel?** Issues can be raised tracked and closed using this application **What do you dislike about Oracle Siebel?** Not user friendly. System crashes during the error. Lot of options to choose and navigate to raise the simple issue. Doesn't work on all screen resolution **Recommendations to others considering Oracle Siebel:** I have only used this software for CRM purpose so haven't completed with any other similar software. But I didn't feel the software was that user friendly **What problems is Oracle Siebel solving and how is that benefiting you?** Mainly was used to tracking and raising issues with there priority and seviorities ### 2. Use for many of my customer informational needs **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** July 16, 2020 **What do you like best about Oracle Siebel?** Everything i need to find on my customers pricing, payments, historical sales is all in one place. Easy to find and use **What do you dislike about Oracle Siebel?** sometimes takes a long time to load if you have a lot of cookies on your computer **What problems is Oracle Siebel solving and how is that benefiting you?** keeps everything organized and in one place. When having a book of 200 or more clients you need to be able to drill down to each one an Oracle makes it east to do that. ### 3. Excellent professional experience **Rating:** 4.0/5.0 stars **Reviewed by:** Fabrizio R. | Seller Support Associate TAM - IT, Small-Business (50 or fewer emp.) **Reviewed Date:** June 12, 2020 **What do you like best about Oracle Siebel?** The ease of use and the convenience of being able to manage in an easy and very intuitive way **What do you dislike about Oracle Siebel?** Maybe I would take the passage of the various screens in can simpler and faster **What problems is Oracle Siebel solving and how is that benefiting you?** Ease of customer database management with quick access to customer technical and personal information ### 4. CRM application of choice **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2020 **What do you like best about Oracle Siebel?** It is resilient and good for large databases **What do you dislike about Oracle Siebel?** It takes a long time to release newer versions into production. **Recommendations to others considering Oracle Siebel:** Oracle is not investing in siebel CRM and the application can encounter a lot of problems. **What problems is Oracle Siebel solving and how is that benefiting you?** Maintaining customers contacts details and retrieving these details fast. ### 5. User Friendly CRM tool **Rating:** 4.0/5.0 stars **Reviewed by:** Haley C. | Campus Director, Enterprise (> 1000 emp.) **Reviewed Date:** May 03, 2020 **What do you like best about Oracle Siebel?** Flexible and intuitive platform that allows for users to collaborate with one anotherand perform appropriate critera searches. **What do you dislike about Oracle Siebel?** Not as popular as a platform which requires training for most new comers in the company. **Recommendations to others considering Oracle Siebel:** I would recommend this program, but follow the user manual and practice. **What problems is Oracle Siebel solving and how is that benefiting you?** Benefits: - built-in business logic - secure - high performance - configurable ### 6. Usability **Rating:** 4.0/5.0 stars **Reviewed by:** Brigid Michael S. | IT Site Reliability Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** November 10, 2019 **What do you like best about Oracle Siebel?** Siebel is very easy to use. It does not require any other training and can easily be learned. It is being widely used throughout our organization. **What do you dislike about Oracle Siebel?** The user interface cause somehow it is old fashioned. But it is not much of a problem since we are all after it's functions and features. Waiting for form enhancements on Siebel applications. **Recommendations to others considering Oracle Siebel:** Keep up the good work. **What problems is Oracle Siebel solving and how is that benefiting you?** It reduces time for training and familiarization. People can quickly learn and then use the Siebel products. It requires little to no knowledge on technical stuff and it is very simple and easy to use. ### 7. Too much but too little... **Rating:** 2.5/5.0 stars **Reviewed by:** Hima Vamsi G. | Associate Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** November 03, 2019 **What do you like best about Oracle Siebel?** The vast range of features, which empower tyou to basically do anything. **What do you dislike about Oracle Siebel?** These vast range of features, confuse you at times. The workability of the siebel is not that great even. They had a good hierarchy but it is ruined by the inter relationship between those. With these inter connected tools, you will have to basically know them by hearted, otherwise you won't be able to take a straight path to a successful development. This makes the software very complicated and tough to use. And the basic UI optons that are provided are also not very pleasing. **Recommendations to others considering Oracle Siebel:** Follow the User Manual, be thorough, and by practice you may achieve better results. **What problems is Oracle Siebel solving and how is that benefiting you?** We are building a Web application, which manages huge number of Consumers and their service Requests. ### 8. User-friendly Siebel **Rating:** 5.0/5.0 stars **Reviewed by:** Jommel M. | Operations Manager - Multi Business Group Division, Outsourcing/Offshoring, Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2019 **What do you like best about Oracle Siebel?** Oracle Siebel is very user-friendly and very easy to learn/train. In my previous company, around 500 of us employees in one account is using this as our main CRM and navigation is very simple and self-explanatory. **What do you dislike about Oracle Siebel?** The updates. We would normally get updates now and then and it would take hours which means lots of downtimes and a need to spend more hours to finish our tasks. Normally, an update would also mean that the next few days would be very hard as there are usually lagging issues. **Recommendations to others considering Oracle Siebel:** Try it as it is very easy to use and navigate. Users will also have a great chance of learning it easily as it has a cool interface which is very self-explanatory. **What problems is Oracle Siebel solving and how is that benefiting you?** Oracle Siebel was very helpful as it made our team very efficient. Teaching newcomers is very easy and all our notes are stored in one CRM that is very helpful for us users as well as for our clients. ### 9. Best CRM software package **Rating:** 4.5/5.0 stars **Reviewed by:** Altamash A. | Security Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** December 06, 2019 **What do you like best about Oracle Siebel?** 1. Just install the application and use the features 2. Excellent scalability to support large number of users 3. It is very stable 4. Ease of implementation 5. It allowes integration with other platforms 6. Flexible enough to customize specific business needs 7. It keeps getting changes with upgrades **What do you dislike about Oracle Siebel?** 1. Training and sufficient documents/KB should be available online 2.There is lag in some of larger reports 3. The customisation can create an issue and end user is not truly aware of 4. Incompatibility with other browsers **What problems is Oracle Siebel solving and how is that benefiting you?** It is very tedious for any organization to find CRM that suits your needs. Oracle Siebel can solve that problem easily. ### 10. Oracle can be useful with CRM after all **Rating:** 3.5/5.0 stars **Reviewed by:** Michael V. | Regionale verkopen, Enterprise (> 1000 emp.) **Reviewed Date:** August 27, 2019 **What do you like best about Oracle Siebel?** Teamwork is essential in every business, Siebel allows for simple inclusion into Office365, which improves working team cooperation. It is great for rapidly finding information and helps to have better control over various job teams in various places. **What do you dislike about Oracle Siebel?** The implementation pace was noticeably slower when operating within the database and planning promotional activity compared to the biggest competitor. Our IT team was constantly trying to decrease waiting time, but it always seemed to be an uphill battle and never solved readily. **Recommendations to others considering Oracle Siebel:** Do not make implementations too complicated. Give each type of user their own view and leave out the things they don't care about. **What problems is Oracle Siebel solving and how is that benefiting you?** CRM and reporting and information pulling. Use when needed, but there may be better choices out there. Since I last used it, there may be upgrades. IT can be difficult to navigate. I used it to see what legal conditions the client used to have with us. I used it for addresses and phone numbers, as well as email addresses, so many contact details. ### 11. It does what it suppose to **Rating:** 2.5/5.0 stars **Reviewed by:** Juan Víctor F. | Creative Content Producer & Podcast Host, Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2019 **What do you like best about Oracle Siebel?** It helps storage all the information you need to review your accounts and gain the trust of your customer when you solely depend on the info that oracle siebel has. **What do you dislike about Oracle Siebel?** It crashes a lot. If you are in a task, and select by mistake another one it's highly probable that you have to refresh the whole thing to start over and you could loose your data. **What problems is Oracle Siebel solving and how is that benefiting you?** Everything that has to do with client management and their account and personal data. ### 12. Oracle Siebel Review **Rating:** 4.5/5.0 stars **Reviewed by:** Tabitha N. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2019 **What do you like best about Oracle Siebel?** The salesforce features are automated hence making it easy to use the software. Email marketing and campaign automation are also enabled hence I am able to reach a large audience when marketing my products. Reporting and analytics help me monitor my sales and customers' reach from my computer. **What do you dislike about Oracle Siebel?** The software has been working well for mw without any failure hence no dislike at all. **Recommendations to others considering Oracle Siebel:** I would advise an interested user to consider using this software for designing mad marketing products online as per my review indicated above. **What problems is Oracle Siebel solving and how is that benefiting you?** I have been able to reach a large audience and market my products inline from the comfort of my home with the automated sales force of products. ### 13. most comprehensive customer relationship management **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Alternative Dispute Resolution | Mid-Market (51-1000 emp.) **Reviewed Date:** September 22, 2019 **What do you like best about Oracle Siebel?** Oracle Siebel CRM provides users with a vast range of sales, marketing and customer service capabilities and tools that are designed to fit the best practices of over 20 industries. This makes Oracle Siebel CRM a highly sophisticated, scalable, and advanced platform that can be implemented as on-premise and on-demand. **What do you dislike about Oracle Siebel?** While Oracle Siebel CRM capabilities are rooted in sales force automation, it is also able to support conventional processes including managing marketing campaigns and tickets, performing sales collaboration, capturing quotes and orders, rolling out loyalty programs, handling events, setting up help desk, and offering customer self-service, to name some. The platform works with other Oracle business apps. **What problems is Oracle Siebel solving and how is that benefiting you?** Oracle Siebel CRM is a multi-awarded and widely recognized CRM software, a clear indication of how it impacts businesses, their performance, and overall growth. Analyst firm IDC declared that Oracle Siebel CRM is the leader of the CRM market when it comes to sales force automation (SFA), marketing and customer service. Datamonitor, another research and analysis agency, placed Oracle Siebel CRM as one of the top solutions in almost every aspect of CRM technology. ### 14. Perfect CRM Platform With Oracle **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Enterprise (> 1000 emp.) **Reviewed Date:** June 20, 2019 **What do you like best about Oracle Siebel?** It is a great choice for managing multiple sales teams in multiple locations. There is no limit for integration with other platforms, especially Ofice365. It is completely flexible and intuitive, and encourages collaboration and teamwork, superior report and report customization, and appropriate criteria for information search. **What do you dislike about Oracle Siebel?** The design of some items, such as drop-down menus, icons, can be improved. It can only be used to filter by part number instead of account or opportunity. The application tends to be busy for the average user, depending on the content requirements of multiple businesses within their out-of-box capabilities. More integration between CRMOD and our reporting tools is essential. **Recommendations to others considering Oracle Siebel:** Basically you can keep all the customer's information in hand, and access to that information is very simple. Its use and configuration is flexible. I also really like that I can generate as many reports as I want depending on what I need. The customer service is also great. They are happy to help you with anything you may encounter while using it. **What problems is Oracle Siebel solving and how is that benefiting you?** Oracle CRM On Demand is well positioned among our experience. As a growing organization, finding a CRM that suited our needs was a constant transition phase. Oracle CRM gave us so many solutions that we found a winner on the platform. ### 15. Siebel is great with add-ons **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 29, 2019 **What do you like best about Oracle Siebel?** Siebel is a great piece of software if you use company add-ons. At The place where i work, we customized Siebel als main CRM system. Everything is in Siebel or connected to Siebel. All custumer data is shown in Siebel, great when talking to a client and you want to view a case of status. **What do you dislike about Oracle Siebel?** Barebone Siebel is fine, but depending on the company you need customization. Takes times and money, works out of the box offcourse in general. 2nd dislike are the reconnections during the day, hickups, keep loading screens. **Recommendations to others considering Oracle Siebel:** Yes Siebel is a fine piece of software that will help your staff working with CRM and client data all at one place, connected to other software is no problem **What problems is Oracle Siebel solving and how is that benefiting you?** Everything is in Siebel, so we solved the use of many programs at once. All data is shown in Siebel so no need to open other programs for a servicerequest of new product. ### 16. Greate database record and seraching sowtware **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Enterprise (> 1000 emp.) **Reviewed Date:** June 15, 2019 **What do you like best about Oracle Siebel?** Minimal interface has no boring errors, social media features are not added and there are no other unnecessary features that become an unnecessary part of all other products. Customizable views. If I had the correct query string, I would basically need to customize the views to gather exactly the information I need in certain criteria. is a feature that I like in this application. My company's internal training did a great job teaching us how to use Siebel CRM. The training efficiency was very good and fun. **What do you dislike about Oracle Siebel?** Unfortunately, there are incompatibilities with other browsers. For some reason, the application only required IE 8.0 and did not work in another browser, including newer versions of IE. If you don't know what to look for, like forum sites, there is no all-inclusive search, and it's not easy to create the right query for what you're looking for. For this reason, I have stated that it is easy to customize the queries only in positive statements. It's just if you know what to write in a query. You can expect more power users to submit pre-built queries that make me more productive. **Recommendations to others considering Oracle Siebel:** It didn't have a great mobile solution, so it can be annoying especially for road fighters like me. As a user experiencing this software, I don't recommend this solution for enterprise deployment. Lack of support, slow performance and low searchability for modern browsers - they put Siebel CRM behind the package. **What problems is Oracle Siebel solving and how is that benefiting you?** This tool worked well to quickly access incoming calls from end users. When we prepare the search criteria correctly, we can reach our request quickly. We have injected software into my internet-based database.As a user experiencing this software, I don't recommend this solution for enterprise deployment. ### 17. Dinosaur CRM **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Information Services | Enterprise (> 1000 emp.) **Reviewed Date:** March 30, 2019 **What do you like best about Oracle Siebel?** It was a very functional and customizable CRM platform. It is able to be customised to fit the needs and processes of the companies implementing it. **What do you dislike about Oracle Siebel?** The user interface looked like it was back from the dial-up days. It was really tough to use and very slow as well. Our adoption rates (as in real adoption, people using it day-in/day-out) was very low (we were acquired and moved from Salesforce to Siebel). Most reps only did the bare minimum in Siebel due to the difficulty, whereas in Salesforce they used it extensively and was a key tool. Speed was a big issue holding back adoption - it took forever to get data into the platform. **Recommendations to others considering Oracle Siebel:** Look at the native web based apps for CRM, especially if you are not an enterprise/super large organisation. **What problems is Oracle Siebel solving and how is that benefiting you?** Running all of our sales activities through Siebel as well as integrating it to run finance, billing, provisioning and working with our service teams to fulfil subscriptions and products. ### 18. The standard business CRM application **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 28, 2019 **What do you like best about Oracle Siebel?** Oracle support is fast and knows what they are doing, easy to contact and fast to come back with a working solution. Pricing uses a hybrid model that makes you pay more for more features, making it a very customizable product. It is a complete product which offers all the features you come to expect and more. **What do you dislike about Oracle Siebel?** Users need to be trained to understand the product, they will get overwhelmed otherwise at first. There is a mobile version that is't as good as the web base version and thus is not used by us. It's slow and does not offer all the features. We have some bogus or outdated date that I need to cleanup, there is no easy way to do this but manually. **Recommendations to others considering Oracle Siebel:** Try out the software first before buying, see if it's integration solutions are what your business needs. **What problems is Oracle Siebel solving and how is that benefiting you?** Integrating everything we know about our customers into one tool. ### 19. Oracle CRM a great solution **Rating:** 4.5/5.0 stars **Reviewed by:** Roxie S. | Data Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** August 17, 2019 **What do you like best about Oracle Siebel?** Teamwork is important in every company, Siebel allows easy integration into Office365, which increases collaboration between work teams. It is excellent for locating data quickly and helps to have better control over different work teams in different locations. **What do you dislike about Oracle Siebel?** I think something to improve is the design, the reality is that it looks quite old. And sometimes the servers feel quite slow. **What problems is Oracle Siebel solving and how is that benefiting you?** Design problems aside, Oracle CRM is excellent according to our experience, it is robust and stable. It is tedious for any organization to find a CRM that suits your needs. Oracle can solve that problem easily, it has been one of the market leaders for its strong perseverance and innovation. ### 20. customer relation **Rating:** 3.5/5.0 stars **Reviewed by:** Amit P. | Serinor assocoate, Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2019 **What do you like best about Oracle Siebel?** Oracle Siebel CRM are its comprehensive feature set, mobile support and scalabity. it helps with sales force automation. no need to change any setting. providing businesses more options. **What do you dislike about Oracle Siebel?** i would like to see more options create short cut tool so that we can do OUR WORK FASTER. **Recommendations to others considering Oracle Siebel:** YES **What problems is Oracle Siebel solving and how is that benefiting you?** NOT YET ### 21. Not my favorite **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** July 29, 2019 **What do you like best about Oracle Siebel?** Oracle is helpful in that it shows you time sheets and schedules with ease and it’s also fairly easy to find your employee information, pay, and benefits. It’s nice that it shows you the breakdown of the calendar by the pay period so you can see which days will be on your paycheck. **What do you dislike about Oracle Siebel?** It takes forever to get logged in so you can clock in or clock out. It’s complicated to request time off because it only shows you two weeks in advance. You can’t see what days you’ve already requested off for to make sure it’s in the system unless it’s within that two week period. You also can’t update any of your beneficiaries for your benefits through the portal, nor does it provide you the contact information for who you need to contact in order to do so. **Recommendations to others considering Oracle Siebel:** Probably works better in an environment with people that are highly tech savvy. **What problems is Oracle Siebel solving and how is that benefiting you?** It takes forever to get logged in so you can clock in or clock out. It’s complicated to request time off because it only shows you two weeks in advance. You can’t see what days you’ve already requested off for to make sure it’s in the system unless it’s within that two week period. You also can’t update any of your beneficiaries for your benefits through the portal, nor does it provide you the contact information for who you need to contact in order to do so. ### 22. Good crm platform **Rating:** 5.0/5.0 stars **Reviewed by:** Seth V. | Digital Marketer, Enterprise (> 1000 emp.) **Reviewed Date:** November 19, 2019 **What do you like best about Oracle Siebel?** All round tool for sales and marketing campaigns with multiple functionalities, ability to multitask and manage data. **What do you dislike about Oracle Siebel?** Need to spend time on customizations and scripting before i can use more complex features. Needs to be more easy than that. **What problems is Oracle Siebel solving and how is that benefiting you?** Brindint inhouse marketing automation. Oracle has a good account team and helps with migration and automation. ### 23. Most comprehensive CRM solutions **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 11, 2019 **What do you like best about Oracle Siebel?** It's entirely simple to utilize and makes work simpler. It has the alternative to look by different techniques (arrangement number, name, SSN, and so on.) It's very smooth in running and very flexible, even a fresher can easily use it. Reporting is the best feature. It gives a perfect analysis of overall data and reports management is a very powerful part of Oracle, Dashboard is sort of easy to understand but only for those guys who have some information about analytics **What do you dislike about Oracle Siebel?** The user interface is not user-friendly and I think pricing, it is quite expensive for a small business. Also, it sometimes takes too much time to load when the report is long. One has. to take thorough training before using it, so I can say that its little complicated for a newbie. **Recommendations to others considering Oracle Siebel:** If you are part of a dynamic organization I would consider Siebel's capacity to pivot and meet your changing needs. I strongly suggest using it with a business intelligence platform. It is very powerful and can be customized to your needs. The most important thing, before using it one needs to take a thorough training that will make you clearly understand it **What problems is Oracle Siebel solving and how is that benefiting you?** 360-degree view of the customer across the enterprise which improves performance. Lead generation Analytics Customer Profile Management ### 24. I love Siebel! **Rating:** 4.5/5.0 stars **Reviewed by:** Melissa F. | Early Adopter - Member, Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2019 **What do you like best about Oracle Siebel?** The way the data is organized makes logical sense. Everything is connected to the Account (customer/prospect). Other systems have contacts, company, opportunities, etc. all separated. That makes it confusing. With Siebel once you open the account, you can access everything related to that customer/prospect. All the contacts attach to the account. All leads and opportunities are listed on the account. If a new lead comes in, it will go directly onto the account. If there is no account, it will go in as a contact record. When you find, or create, the account you can then move the contact to that account. Each prospect will have a prospect account - makes it SO easy to find everything you've ever done with that prospect, regardless of the "contact" you worked with at that company. **What do you dislike about Oracle Siebel?** For me the only downside to Siebel is that it's not one of the more popular CRM's. So there is limitations on integrations & always training involved for new employees since so few have used it before. **What problems is Oracle Siebel solving and how is that benefiting you?** Company wide CRM. Data was previously segmented into different programs. Siebel allowed us to pull everything into one database. ### 25. Old is gold **Rating:** 3.5/5.0 stars **Reviewed by:** Yogendra V. | Senior Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** August 12, 2019 **What do you like best about Oracle Siebel?** Highly customizable CRM solution . I have worked on sales force as well . Siebel gives u flexibility to develop any requirements without too much product restrictions **What do you dislike about Oracle Siebel?** No option of cloud . Users have to setup entire softwares to start working on it **Recommendations to others considering Oracle Siebel:** Oracle Siebel future landscape is not clear . Plan projects accordingly **What problems is Oracle Siebel solving and how is that benefiting you?** I have worked in various implementations like telecom , banking , finance, pharma , manufacturing and logistics etc. Developed solutions like lead to cash , trouble to resolve , asset , account , claims and product managements ### 26. Is sometimes overwhelming to use **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Enterprise (> 1000 emp.) **Reviewed Date:** November 11, 2019 **What do you like best about Oracle Siebel?** It helps the organisation keep customers data securely and to GDPR standard **What do you dislike about Oracle Siebel?** I find it quite challenging to use at times as it is very busy looking. The design / UX could be improved. **What problems is Oracle Siebel solving and how is that benefiting you?** It has improved our previous method of storing millions of customers data ### 27. It is horrible. Slow. Not intuitive. Time-wasting. Not helpful. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Information Services | Enterprise (> 1000 emp.) **Reviewed Date:** April 08, 2019 **What do you like best about Oracle Siebel?** It usually works. It crashes frequently, but usually works. Seriously, I don't like anything best. There is nothing great about this service. It's so bad that my colleagues and I do everything possible to use it as little as possible. It's terrible. I've been here nine years and it's painful every morning when I have to sign into this system. **What do you dislike about Oracle Siebel?** Where should I start? First, it's terribly, an inexcusably slow. From the time I search a customer # or name it takes nearly 60 seconds for me to actually view the contract. Everything I need to see requires too many clicks, and each click requires me to wait as the system figures out what I just clicked. I don't have time to waste while waiting for a computer to think. I takes multiple clicks in multiple tabs for me to get all the info I need to understand the profile of my customer. It isn't linked to Outlook. This means it takes six separate mouse clicks, with subsequent waiting on each click, for me to attach an email to an activity. That's simply stupid. Don't want to waste more time on this review. **Recommendations to others considering Oracle Siebel:** Find something that actually meets end-user needs. Perhaps interview or pilot products with end-users before signing onto a product. Find something that integrates with Outlook. **What problems is Oracle Siebel solving and how is that benefiting you?** I need to know everything about my customer. Who are they? What is their practice area? How long have they been a customer? When was the last contract signed? Who signed it? Who uses the service? How often do they use it? What products are included in their subscription? What parts of the subscriptions are used or not used? What have been their latest interactions with reps from our company? ...What benefits have I realized? Hmm... after many painful minutes of clicking around to various places, I can usually get a decent profile of my customer. ### 28. Oracle, trusted brand with great results **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** September 09, 2019 **What do you like best about Oracle Siebel?** I've used this for CRM platforms and love it. Oracle has in house software and some limited cloud solutions, allowing for results to be achieved at an operational and organizational level. **What do you dislike about Oracle Siebel?** I do not dislike much about Oracle's CRM. I guess the only fault would be load times and processing power within the scripts and code, etc. CRM could be faster and have better computer RAM utilization. **What problems is Oracle Siebel solving and how is that benefiting you?** I have had problems in the past with not having a CRM which results in lost work, poor morale and dropped performance. Benefits have definitely been improved work flow, more clients when time Is less spent on the computer entering information, tracking analytics, etc. ### 29. Oracle siebel after use review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** October 17, 2019 **What do you like best about Oracle Siebel?** The best part in Oracle siebel is the interface of the data flow from siebel to Oracle is very fast. **What do you dislike about Oracle Siebel?** Two different platform to check a single placed order. **Recommendations to others considering Oracle Siebel:** User friendly software for supply chain management data storage and order management. **What problems is Oracle Siebel solving and how is that benefiting you?** The order flow management in short supply chain management. Tracking of orders ,inventory availability. ### 30. Revenue Assurance Analyst **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2019 **What do you like best about Oracle Siebel?** All data collected in one profile of customers and the automated features related to upgrade/downgrade for speeds and campaigns assigned to customer can be executed by siebel without communication with other system gives a siebel great feature **What do you dislike about Oracle Siebel?** The slowness of siebel while executing order & low user experience as poor gui also not supporting chrome browser **Recommendations to others considering Oracle Siebel:** Siebel is a good CRM to any company . Just you need to define your requirements correctly as garbage in garbage out in IT world **What problems is Oracle Siebel solving and how is that benefiting you?** As an analyst i consider siebel as the law of company . I compare other systems data with siebel data to extract the leakage of revenue ### 31. Life of information. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** June 16, 2019 **What do you like best about Oracle Siebel?** We love the fact that there is an information center in the software where you can search and obtain company information about products and services. This has also facilitated employee training, as there is an infusion center where I can obtain a wide range of information that can be used to provide accurate information to management. **What do you dislike about Oracle Siebel?** The client interface is not entirely user-friendly, it seems a bit outdated, not as sleek as I would like it to be. Secondly, believe that the ringtone should be changed, at least there should be an option to change it. **What problems is Oracle Siebel solving and how is that benefiting you?** The greatest benefit is the automation of data management procedures, along with assistance in managing large volumes of data. Additionally, Oracle Siebel also provides our client with a single view of the customer, which gives them an excellent way to manage their staff. ### 32. Slow, non-intuitive, clunky **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** October 01, 2019 **What do you like best about Oracle Siebel?** My company used Oracle Siebel to build a Clinical Trial Management System. It wasn't the best, but it was much better than the manual, paper-based system we were using. **What do you dislike about Oracle Siebel?** Our CTMS was slow, non-intuitive, clunky, and difficult to modify to meet our needs (I felt like we were the ones who always had to adapt to the system's limitations even though we were the paying customers). Overall, I've been disappointed with Oracle systems and software and they seem behind compared to the rest of the competition. **What problems is Oracle Siebel solving and how is that benefiting you?** We used Oracle Siebel to build a Clinical Trial Management System. ### 33. Helps to keep me closer to my client **Rating:** 5.0/5.0 stars **Reviewed by:** Kanyoroku M. | Loan officer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 30, 2019 **What do you like best about Oracle Siebel?** Easy to track all the leads through email. I love how am able to manage the contacts effectively. It was easy to learn and use the platform. Good for improving Services **What do you dislike about Oracle Siebel?** I got no regrets to have used the software **Recommendations to others considering Oracle Siebel:** Very great CRM for it's effeciency with tracking leads and improve relationship. **What problems is Oracle Siebel solving and how is that benefiting you?** Good and effective CRM for it's great with improving customer relations in the company. Easy to use and learn about the software. ### 34. This is true enterprise CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Roland B. | Principal Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** April 01, 2019 **What do you like best about Oracle Siebel?** Siebel CRM (short Siebel) is the industry pioneer in Customer Relationship Management including Microsoft Dynamics CRM. It uses a wide range of built-in business logic atop of a robust and scalable relational database systems (this isn’t limited to Oracle) and offers industry specific modules (so called horizontals) to choose from. From there an internal IT team or external system integrator can make configuration changes or customizations if needed. **What do you dislike about Oracle Siebel?** No suitable offering for small businesses due to pricing and complexity. **What problems is Oracle Siebel solving and how is that benefiting you?** I’m not an enduser but an IT professional who implemented Siebel hence am technically biased. Speaking for my customers, here are some of the benefits which were achieved: - seamless integration in enterprise applications stack - 360 degree view of the customer across the enterprise - built-in business logic - robust system architecture - secure - high performance - configurable - customizable (to a degree) - outstanding ROI ### 35. Help the needs **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** June 02, 2019 **What do you like best about Oracle Siebel?** Siebel fills in the profile information and sends it to different frames to make it easier to finish my work. It has tabs to view different profile data in a frame. It is very easy to use and simplifies the work. It is less demanding to discover a client's data if they are in the frame. **What do you dislike about Oracle Siebel?** The control of the product can cause problems with the shape of the web program that opens, we have to perform it through Internet Explorer which is very annoying. **What problems is Oracle Siebel solving and how is that benefiting you?** Oracle Siebel improved the organization procedure so that agreements capture both the movement of limited-time offers and the interest in items to change groups across the country. The fantastic thing about this product was the scheduling, which could take most of the entered information and effectively summarize it for different applications for auditing and organization. ### 36. Delighted with the program. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Enterprise (> 1000 emp.) **Reviewed Date:** May 25, 2019 **What do you like best about Oracle Siebel?** Oracle Siebel fills in the profile information and sends it to different frameworks to make it easier to finish the work. It has different tabs to view different profile data in a framework. It is completely simple to use and simplifies the work. There is also a work schedule and you can track openings and requests. Our entire business was coordinated and the product is very well focused on our needs. **What do you dislike about Oracle Siebel?** The product may cause issues with the way the web program opens, as it is not suitable for everyone. Ideally, it should be opened with Internet Explorer since it does not support more updated forms. **What problems is Oracle Siebel solving and how is that benefiting you?** Oracle Siebel improved the organization so that the agreement groups capture both the movement of limited-time offers and the interest in the items. The wonderful thing about this product was the excellent interpretation programming that could take most of the entered information and effectively summarize it for different applications for auditing and organization. ### 37. Easy to keep passwords organized. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** September 25, 2019 **What do you like best about Oracle Siebel?** I love that you can enter as many passwords for the programs being used as is necessary. Multiple logins are able to be saved for the same application, if needed. **What do you dislike about Oracle Siebel?** I dislike having to pause or refresh at times. It is generally up to date with logging one in as soon as the page is pulled, though. **What problems is Oracle Siebel solving and how is that benefiting you?** We are solving the problem of having to remember a siege of passwords. It's definitely easier to have a program remember them for you and save the time of logging in yourself. ### 38. Not a very effective change **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** August 20, 2019 **What do you like best about Oracle Siebel?** I like the colors and lay out of the landing page. Menus to the left and attractive colros to make information pop. **What do you dislike about Oracle Siebel?** The website seems very out of date. The calendars are not up to date and navigating the menu is difficult. You are unable to track information such as personal documents or days requested off **What problems is Oracle Siebel solving and how is that benefiting you?** It is supposed to help us identify our requests for time off ### 39. Oracle Siebel as a Case handling system **Rating:** 2.5/5.0 stars **Reviewed by:** Amanda P. | Requirement Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** September 16, 2019 **What do you like best about Oracle Siebel?** The breadth of possibility the system allows for. **What do you dislike about Oracle Siebel?** It's slow, clunky and complex to configure, **Recommendations to others considering Oracle Siebel:** Really look over your needs and see if this product is what you need, and if it's the case, ensure that you have the expertise to implement it correctly. **What problems is Oracle Siebel solving and how is that benefiting you?** The digitization of the case handling that we do internally. ### 40. Oracle Siebel **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2019 **What do you like best about Oracle Siebel?** It is Oracle product. Of course expensive but worth it. It’s one of the best CRM systems I have worked on from last 15 years. **What do you dislike about Oracle Siebel?** Cost will be more for purchase and then Oracle maintenance of the product. **Recommendations to others considering Oracle Siebel:** It’s worth looking other vendors in the market before making any decisions. **What problems is Oracle Siebel solving and how is that benefiting you?** Excellent CRM Integrated with IVR so works best for callcenters ### 41. "Very valuable programming" **Rating:** 5.0/5.0 stars **Reviewed by:** josh w. | Accountant, Mid-Market (51-1000 emp.) **Reviewed Date:** March 01, 2019 **What do you like best about Oracle Siebel?** Siebel populates profile information and feeds it over to different frameworks to make it simpler to finish my work. It has tabs to see different profile data on one framework. It's entirely simple to utilize and makes work simpler. It has the alternative to look by different techniques (arrangement number, name, SSN, and so on.). It's less demanding to discover data on a customer in the event that they are in the framework. There is additionally a worked in schedule and can follow openings and solicitations. Our entire business was coordinated and the product is very redone to our necessities. **What do you dislike about Oracle Siebel?** The control overseer of the product can cause issues with the form of the web program that is opened since it isn't good with all, ideally it must be opened with Internet Explorer since it doesn't have support for more up to date forms, for example, Edge and substantially less with Chrome the absence of a Plugin In that makes this instrument perfect, makes it much heavier to deal with in every one of the PCs of the organization. **Recommendations to others considering Oracle Siebel:** Siebel is exceptionally flexible and can be modified to your organizations each need. With each extra customization however, guarantee your organization has enough assets and data transfer capacity to guarantee the product can be utilized easily without long holding up periods. I found that the product was anything but difficult to utilize and a simple change from working in contending CRM applications. **What problems is Oracle Siebel solving and how is that benefiting you?** Oracle Siebel improved the arranging procedure for deals groups to both catch limited time deals movement just as item interest for changing groups the nation over. The extraordinary thing about this product was great interpretation programming which could take the majority of the inputted information and outline it effectively to different applications for audit and arranging. ### 42. My experience with Oracle Siebel **Rating:** 4.0/5.0 stars **Reviewed by:** Elkhan C. | Petroleum Geologist, Small-Business (50 or fewer emp.) **Reviewed Date:** August 24, 2019 **What do you like best about Oracle Siebel?** Functionality , ability to manage operations for large projects and busi esses. And mobile responsiveness. **What do you dislike about Oracle Siebel?** The User Interface should be improved . Also the number of training applications which it offers could be increased. **Recommendations to others considering Oracle Siebel:** Very good CRM for big companies . You can use many features and execute large operations. **What problems is Oracle Siebel solving and how is that benefiting you?** Improving communication with our customers , user satisfaction checks in first place. ### 43. I just like it **Rating:** 4.0/5.0 stars **Reviewed by:** villa s. | Developer, Enterprise (> 1000 emp.) **Reviewed Date:** August 31, 2019 **What do you like best about Oracle Siebel?** Oracle Siebel is one good technology which is used to build CRM based infrastructure. **What do you dislike about Oracle Siebel?** The downside of it is that it's going down these days and in future it may not survive due to cloud . **Recommendations to others considering Oracle Siebel:** It's a good technology to learn **What problems is Oracle Siebel solving and how is that benefiting you?** I'm tackling all the problems involving CRM. ### 44. CRM with the Oracle **Rating:** 3.0/5.0 stars **Reviewed by:** Max d. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2019 **What do you like best about Oracle Siebel?** Speed of implementation and support of Oracle, also the CRM functions great. **What do you dislike about Oracle Siebel?** Easiness of use isn't that great so be aware. **Recommendations to others considering Oracle Siebel:** The program itself is good and also Oracle provides a lot of support. **What problems is Oracle Siebel solving and how is that benefiting you?** CRM in general, and Siebel does a nice you in providing a sturdy CRM. ### 45. Siebei Review **Rating:** 5.0/5.0 stars **Reviewed by:** Ifeoma E. | Customer Service Representative, Telecommunications, Enterprise (> 1000 emp.) **Reviewed Date:** November 25, 2018 **What do you like best about Oracle Siebel?** I like the fact that there is a hub infused in the software where company information on products and services can be sought for and pulled out. This has equally made employee training easier since there is an infused hub where I can get a vast array of information which can be used to provide management with accurate information. **What do you dislike about Oracle Siebel?** Customer Interface is not entirely friendly it seems a bit outdated, it is not as slick as I would like it to be. Secondly, it think the ringtone should be changed at least there should be an option to change it. There is room for improvement. **Recommendations to others considering Oracle Siebel:** Great Software. I really recommend for any who wants a cool Customer Relationship Management Software. **What problems is Oracle Siebel solving and how is that benefiting you?** Customer Information ist he key business problem that has been solved. Better means of employee training is the second. ### 46. The best user friendly CRM **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 02, 2019 **What do you like best about Oracle Siebel?** The ease of use is best part and this is what I like the most about Siebel. **What do you dislike about Oracle Siebel?** It should have more service oriented options and the tech support is not so good. **Recommendations to others considering Oracle Siebel:** One stop shop solution for handling your customers although there are some challenges but with with time it's getting better **What problems is Oracle Siebel solving and how is that benefiting you?** Invoicing, order handling, repair activity, quote approval. ### 47. Oracle Siebel CRM Reviews **Rating:** 2.5/5.0 stars **Reviewed by:** Mina D. | Bookkeeping and Accounting Administrator, Higher Education, Enterprise (> 1000 emp.) **Reviewed Date:** January 14, 2019 **What do you like best about Oracle Siebel?** Using Siebel as a CRM is nice in that it allows for a wide variety of information to be stored in one place. The search features also work well. The functionality of the software was excellent in terms of a customer CRM tool. Information was well organized and the software served it's purpose for the sales and planning teams. It is automatically connected to your customer's telephone and helps us in analyzing their profile when we talk to them **What do you dislike about Oracle Siebel?** It has server issues and also slowness. It even slows down your entire system. Maybe we need to explore other options to better scale the software. It would be nice if Oracle provided more material that was accessible for training. There is a lag in some of the larger reports. It can take over 30 minutes to run, or they don't run correctly at all. Again, this might go back to the issue of scale. **What problems is Oracle Siebel solving and how is that benefiting you?** The functionality of the software was excellent in terms of a customer CRM tool. Information was well organized and the software served it's purpose for the sales and planning teams. ### 48. The best CRM System **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** November 10, 2019 **What do you like best about Oracle Siebel?** Fully modular in order to suit your needs. Easy integration with other systems. **What do you dislike about Oracle Siebel?** Sometimes it lags to get results from other systems, especially when using queries to find data. **What problems is Oracle Siebel solving and how is that benefiting you?** Keep everything in a place for every customer. ### 49. Oracle Siebel: Robut CRM tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 02, 2019 **What do you like best about Oracle Siebel?** 1. Oracle Siebel offers a large number of integration option and once implemented can be used for projects expanded over multiple systems. 2. Siebel is easy to learn and there is a large community and documentation for any queries. 3. Views can be customized and the overall UI is simple and not bloated with unnecessary features. **What do you dislike about Oracle Siebel?** Oracle Support may sometime take long to support/solve issues but overall Siebel does the job. **What problems is Oracle Siebel solving and how is that benefiting you?** It can be used in projects which are spread over multiple data sources and systems. ### 50. Powerful but outdated **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** August 29, 2019 **What do you like best about Oracle Siebel?** Siebel is a powerful solution to manage CRM needs. It is heavily customizable and can integrate with other applications in the IT landscape. **What do you dislike about Oracle Siebel?** Siebel is very outdated and is not suited to today's challenges. It is considered a legacy system. Other applications are much more modern and easier to adopt and use. **What problems is Oracle Siebel solving and how is that benefiting you?** In the past, Siebel has helped streamline CRM processes such as email and call processing. ## Oracle Siebel Discussions - [What language is Siebel written in?](https://www.g2.com/discussions/14743-what-language-is-siebel-written-in) - 3 comments, 2 upvotes - [What's the best way to practice the navigation in the software?](https://www.g2.com/discussions/what-s-the-best-way-to-practice-the-navigation-in-the-software) - 1 comment, 1 upvote - [What is Oracle Siebel used for?](https://www.g2.com/discussions/what-is-oracle-siebel-used-for) - 1 comment - [View Oracle Siebel pricing details and edition comparison](https://www.g2.com/products/oracle-siebel/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-06-17+04%3A26%3A33+-0500&secure%5Bsession_id%5D=23534092-ef89-4d1c-ad90-09aa1643af2d&secure%5Btoken%5D=b481daa8bd926c087ec5b76eb2ee30a53079415b364924e4ff260ebb7f7acf26&format=llm_user) ## Oracle Siebel Integrations - [Agentforce 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Oracle E-Business Suite](https://www.g2.com/products/oracle-e-business-suite/reviews) ## Oracle Siebel Features **Sales Force Automation** - Contact & Account Management - Partner Relationship Mgmt. (PRM) - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications **Generative AI** - AI Text Generation **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Oracle Siebel Alternatives - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 4.4/5.0 (24,642 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - 4.4/5.0 (13,242 reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) - 4.1/5.0 (2,825 reviews)