Oracle Siebel Reviews & Product Details

What I like most is how robust and customisable it fits well in a large corporation like mine. Review collected by and hosted on G2.com.

It isn’t the flashiest tool out there—but what it does well, it does very well. The UI feels dated compared to newer platforms, and it requires experienced admins to manage properly. But if your priority is control, scalability, and stability rather than speed and simplicity, Siebel is still a very serious contender. Review collected by and hosted on G2.com.

I think Oracle Siebel just manages the full cycle well. It handles everything from the accounting pipeline, showing us all of our clients and talent, to providing tools and resources that make our sales more effective. I love that it gives us access to contact center agents whenever we have questions or need support. This is really helpful for discussing inquiries or support cases. Additionally, for our employees working out in the field, Oracle Siebel offers the opportunity to update or input customer information directly, which is great for keeping everything current. Review collected by and hosted on G2.com.

Sometimes, if you're out in the field, there are concerns about being able to access data or information needed in the system. It seems to be an issue related to Wi-Fi or connectivity. Review collected by and hosted on G2.com.

The app offers most of the features I need, but I still have trouble finding certain things. Navigating through the options can be challenging at times. Review collected by and hosted on G2.com.

There are quite a few complications, especially when it comes to finding things, and overall I find it very hard to use. While it does become easier once you take the time to learn it, for beginners, it is definitely not easy to get started. Review collected by and hosted on G2.com.

Siebel is an incredibly intuitive platform to use for customer accounts provide management. Using it to manage customers on a daily basis, the layout, customisation options and reporting features make managing customers data a breeze. Integrating with our customer base was simple, and so was the ease of implementing/training staff. Review collected by and hosted on G2.com.

Very rarely would the system have an issue where it would be unusable, but that would be the only problem. Review collected by and hosted on G2.com.

Ease of use, record keeping are great. I also liked the ability to track calls. Review collected by and hosted on G2.com.

As great as the product is, for a typical record keeping CRM it didnt feel like I was using that much of the product. Review collected by and hosted on G2.com.

It’s highly customizable and provides robust, in-depth functionality for managing customer data, workflows, and analytics. Review collected by and hosted on G2.com.

It can feel a bit outdated, and implementing it often takes a significant amount of time and technical expertise. Review collected by and hosted on G2.com.

Easy access to organised customer data!! Review collected by and hosted on G2.com.

the interface could be better designed and integrated Review collected by and hosted on G2.com.

It is one of our tools we use for daily business, anything that makes the job easier is always appreciated Review collected by and hosted on G2.com.

changes and learning new tweaks when upgrades are done. Hasve enough to remember Review collected by and hosted on G2.com.

I like Oracle Siebel for its easy search options and the ability to look up attachments from multiple users. It effectively categorizes all titles and provides a helpful page with a lot of information to learn how to operate it. The initial setup was very easy to connect, and I appreciate its pricing and ease of use, especially compared to Salesforce. Review collected by and hosted on G2.com.

It's slow when connecting to the internet. Review collected by and hosted on G2.com.

This product is particularly effective in the healthcare field. It is user-friendly, which is important since we rely on it often at work. Integrating it into our daily routines is straightforward and seamless. Review collected by and hosted on G2.com.

Nothing to complain about. It works just as it should and meets my expectations. Review collected by and hosted on G2.com.