Siebel CRM (short Siebel) is the industry pioneer in Customer Relationship Management including Microsoft Dynamics CRM. It uses a wide range of built-in business logic atop of a robust and scalable relational database systems (this isn’t limited to Oracle) and offers industry specific modules (so called horizontals) to choose from. From there an internal IT team or external system integrator can make configuration changes or customizations if needed.
No suitable offering for small businesses due to pricing and complexity.
I’m not an enduser but an IT professional who implemented Siebel hence am technically biased.
Speaking for my customers, here are some of the benefits which were achieved:
- seamless integration in enterprise applications stack
- 360 degree view of the customer across the enterprise
- built-in business logic
- robust system architecture
- high performance
- customizable (to a degree)
- outstanding ROI