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Best Contact Center Software with Web Chat Capabilities

Benefits of Contact Center Software with Web Chat capabilities include: Includes or integrates with live chat initiaited from the company's web site.
Below are the top-rated Contact Center Software with Web Chat capabilities, as verified by G2’s Research team. Real users have identified Web Chat as an important function of Contact Center Software. Compare different products that offer this feature so you can decide which is best for your business needs.
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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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25 Listings in Contact Center Available
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Talkdesk
(2,498)4.4 out of 5
Optimized for quick response
8th Easiest To Use in Contact Center software
View top Consulting Services for Talkdesk
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Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA re

    Users
    • Supervisor
    • Team Lead
    Industries
    • Consumer Services
    • Computer Software
    Market Segment
    • 60% Mid-Market
    • 20% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Talkdesk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    239
    Call Management
    147
    Efficiency
    135
    Helpful
    128
    Features
    120
    Cons
    Call Issues
    100
    Technical Issues
    66
    Missing Features
    54
    Notification Issues
    54
    Connection Issues
    50
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Talkdesk features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 8.8
    9.0
    Concurrent Calling
    Average: 8.8
    8.8
    Session Summary Notes
    Average: 8.5
    9.1
    Administrator Access
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Talkdesk
    Company Website
    Year Founded
    2011
    HQ Location
    Palo Alto, CA
    Twitter
    @talkdesk
    6,986 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,353 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA re

Users
  • Supervisor
  • Team Lead
Industries
  • Consumer Services
  • Computer Software
Market Segment
  • 60% Mid-Market
  • 20% Enterprise
Talkdesk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
239
Call Management
147
Efficiency
135
Helpful
128
Features
120
Cons
Call Issues
100
Technical Issues
66
Missing Features
54
Notification Issues
54
Connection Issues
50
View All Pros and Cons
Talkdesk features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 8.8
9.0
Concurrent Calling
Average: 8.8
8.8
Session Summary Notes
Average: 8.5
9.1
Administrator Access
Average: 8.9
Seller Details
Seller
Talkdesk
Company Website
Year Founded
2011
HQ Location
Palo Alto, CA
Twitter
@talkdesk
6,986 Twitter followers
LinkedIn® Page
www.linkedin.com
1,353 employees on LinkedIn®
Five9 Intelligent Cloud Contact Center Platform
(584)4.1 out of 5
Optimized for quick response
View top Consulting Services for Five9 Intelligent Cloud Contact Center Platform
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  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Founded in 2001 and headquartered in San Ramon, California, Five9 has evolved into a global CX leader with over 2,500 customers worldwide. As a pioneer in cloud contact center technology, Five9 serves

    Users
    • Customer Service Representative
    Industries
    • Consumer Services
    • Financial Services
    Market Segment
    • 56% Mid-Market
    • 24% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Five9 Intelligent Cloud Contact Center Platform is a tool for managing inbound and outbound customer interactions and supporting overall contact center operations.
    • Reviewers like the platform's user-friendly interface, robust reporting capabilities, and the ability to integrate with various systems, which enhances both agent productivity and customer satisfaction.
    • Users reported issues such as occasional glitches or connectivity disruptions, complex setup and customization processes, and limitations in certain features without customization.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Five9 Intelligent Cloud Contact Center Platform Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    107
    Customer Support
    83
    Helpful
    78
    Features
    70
    Call Management
    49
    Cons
    Call Issues
    40
    Complexity
    32
    Technical Issues
    31
    Missing Features
    30
    Poor Customer Support
    29
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Five9 Intelligent Cloud Contact Center Platform features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 8.8
    8.7
    Concurrent Calling
    Average: 8.8
    8.2
    Session Summary Notes
    Average: 8.5
    8.7
    Administrator Access
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Five9
    Company Website
    Year Founded
    2001
    HQ Location
    San Ramon, CA
    Twitter
    @Five9
    14,855 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,968 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Founded in 2001 and headquartered in San Ramon, California, Five9 has evolved into a global CX leader with over 2,500 customers worldwide. As a pioneer in cloud contact center technology, Five9 serves

Users
  • Customer Service Representative
Industries
  • Consumer Services
  • Financial Services
Market Segment
  • 56% Mid-Market
  • 24% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Five9 Intelligent Cloud Contact Center Platform is a tool for managing inbound and outbound customer interactions and supporting overall contact center operations.
  • Reviewers like the platform's user-friendly interface, robust reporting capabilities, and the ability to integrate with various systems, which enhances both agent productivity and customer satisfaction.
  • Users reported issues such as occasional glitches or connectivity disruptions, complex setup and customization processes, and limitations in certain features without customization.
Five9 Intelligent Cloud Contact Center Platform Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
107
Customer Support
83
Helpful
78
Features
70
Call Management
49
Cons
Call Issues
40
Complexity
32
Technical Issues
31
Missing Features
30
Poor Customer Support
29
View All Pros and Cons
Five9 Intelligent Cloud Contact Center Platform features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 8.8
8.7
Concurrent Calling
Average: 8.8
8.2
Session Summary Notes
Average: 8.5
8.7
Administrator Access
Average: 8.9
Seller Details
Seller
Five9
Company Website
Year Founded
2001
HQ Location
San Ramon, CA
Twitter
@Five9
14,855 Twitter followers
LinkedIn® Page
www.linkedin.com
2,968 employees on LinkedIn®

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Genesys Cloud CX
(1,492)4.4 out of 5
Optimized for quick response
View top Consulting Services for Genesys Cloud CX
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  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center solution and customer experience

    Users
    • Manager
    • Case Advocate
    Industries
    • Information Technology and Services
    • Financial Services
    Market Segment
    • 46% Mid-Market
    • 40% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Genesys Cloud CX is a unified platform that consolidates multiple customer channels into a single interface, offering features such as omnichannel routing, reporting, and analytics for managing customer interactions and performance visibility.
    • Reviewers frequently mention the platform's ease of use, scalability, and the integration of AI and analytics features, which provide real-time insights into customer interactions and help deliver more personalized and efficient service.
    • Users experienced occasional UI lag, bugs that cause the system to freeze when navigating quickly between dashboards, a steep learning curve for administrators, and complications with the cost structure for advanced features.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Genesys Cloud CX Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    129
    Features
    90
    Reliability
    63
    Helpful
    57
    Efficiency
    55
    Cons
    Limited Features
    60
    Missing Features
    47
    Inadequate Reporting
    34
    Missing Functionality
    32
    Complexity
    30
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Genesys Cloud CX features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 8.8
    8.8
    Concurrent Calling
    Average: 8.8
    8.3
    Session Summary Notes
    Average: 8.5
    8.8
    Administrator Access
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Genesys
    Company Website
    Year Founded
    1990
    HQ Location
    Menlo Park, CA
    Twitter
    @Genesys
    32,382 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    8,439 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center solution and customer experience

Users
  • Manager
  • Case Advocate
Industries
  • Information Technology and Services
  • Financial Services
Market Segment
  • 46% Mid-Market
  • 40% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Genesys Cloud CX is a unified platform that consolidates multiple customer channels into a single interface, offering features such as omnichannel routing, reporting, and analytics for managing customer interactions and performance visibility.
  • Reviewers frequently mention the platform's ease of use, scalability, and the integration of AI and analytics features, which provide real-time insights into customer interactions and help deliver more personalized and efficient service.
  • Users experienced occasional UI lag, bugs that cause the system to freeze when navigating quickly between dashboards, a steep learning curve for administrators, and complications with the cost structure for advanced features.
Genesys Cloud CX Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
129
Features
90
Reliability
63
Helpful
57
Efficiency
55
Cons
Limited Features
60
Missing Features
47
Inadequate Reporting
34
Missing Functionality
32
Complexity
30
View All Pros and Cons
Genesys Cloud CX features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 8.8
8.8
Concurrent Calling
Average: 8.8
8.3
Session Summary Notes
Average: 8.5
8.8
Administrator Access
Average: 8.9
Seller Details
Seller
Genesys
Company Website
Year Founded
1990
HQ Location
Menlo Park, CA
Twitter
@Genesys
32,382 Twitter followers
LinkedIn® Page
www.linkedin.com
8,439 employees on LinkedIn®
UJET
(1,123)4.7 out of 5
Optimized for quick response
2nd Easiest To Use in Contact Center software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-firs

    Users
    • Customer Service Representative
    • Agent
    Industries
    • Consumer Services
    • Telecommunications
    Market Segment
    • 57% Mid-Market
    • 34% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • UJET Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    49
    Features
    31
    Efficiency
    24
    Helpful
    22
    Simple
    18
    Cons
    Slow Loading
    11
    Slow Performance
    8
    Slow Speed
    8
    Technical Issues
    7
    Software Glitches
    6
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • UJET features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 8.8
    9.5
    Concurrent Calling
    Average: 8.8
    9.5
    Session Summary Notes
    Average: 8.5
    9.5
    Administrator Access
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    UJET
    Company Website
    Year Founded
    2015
    HQ Location
    San Francisco, California
    Twitter
    @UJET
    1,338 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    332 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-firs

Users
  • Customer Service Representative
  • Agent
Industries
  • Consumer Services
  • Telecommunications
Market Segment
  • 57% Mid-Market
  • 34% Enterprise
UJET Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
49
Features
31
Efficiency
24
Helpful
22
Simple
18
Cons
Slow Loading
11
Slow Performance
8
Slow Speed
8
Technical Issues
7
Software Glitches
6
View All Pros and Cons
UJET features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 8.8
9.5
Concurrent Calling
Average: 8.8
9.5
Session Summary Notes
Average: 8.5
9.5
Administrator Access
Average: 8.9
Seller Details
Seller
UJET
Company Website
Year Founded
2015
HQ Location
San Francisco, California
Twitter
@UJET
1,338 Twitter followers
LinkedIn® Page
www.linkedin.com
332 employees on LinkedIn®
Convoso
(248)4.5 out of 5
Optimized for quick response
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Convoso Ignite™ is the intelligence behind best-in-class outbound performance. Convoso delivers a fully integrated AI-powered dialer platform that helps sales teams connect faster, lower CPA, and d

    Users
    No information available
    Industries
    • Insurance
    • Marketing and Advertising
    Market Segment
    • 56% Mid-Market
    • 40% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Convoso Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    35
    Customer Support
    18
    Efficiency
    17
    Helpful
    13
    Features
    10
    Cons
    Call Issues
    11
    Expensive
    6
    Setup Difficulty
    5
    Contact Management
    4
    Dialer Issues
    4
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Convoso features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 8.8
    9.3
    Concurrent Calling
    Average: 8.8
    9.3
    Session Summary Notes
    Average: 8.5
    9.4
    Administrator Access
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Convoso
    Company Website
    Year Founded
    2006
    HQ Location
    Los Angeles, CA
    Twitter
    @convoso
    3,169 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    227 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Convoso Ignite™ is the intelligence behind best-in-class outbound performance. Convoso delivers a fully integrated AI-powered dialer platform that helps sales teams connect faster, lower CPA, and d

Users
No information available
Industries
  • Insurance
  • Marketing and Advertising
Market Segment
  • 56% Mid-Market
  • 40% Small-Business
Convoso Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
35
Customer Support
18
Efficiency
17
Helpful
13
Features
10
Cons
Call Issues
11
Expensive
6
Setup Difficulty
5
Contact Management
4
Dialer Issues
4
View All Pros and Cons
Convoso features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 8.8
9.3
Concurrent Calling
Average: 8.8
9.3
Session Summary Notes
Average: 8.5
9.4
Administrator Access
Average: 8.9
Seller Details
Seller
Convoso
Company Website
Year Founded
2006
HQ Location
Los Angeles, CA
Twitter
@convoso
3,169 Twitter followers
LinkedIn® Page
www.linkedin.com
227 employees on LinkedIn®
Amazon Connect
(69)4.4 out of 5
View top Consulting Services for Amazon Connect
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  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Amazon Connect is an easy to use omnichannel cloud contact center that helps companies provide superior customer service at a lower cost. Over 10 years ago, Amazon’s retail business needed a contact c

    Users
    No information available
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 49% Mid-Market
    • 36% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Amazon Connect Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    6
    Easy Setup
    3
    Efficiency
    3
    Features
    3
    Analytics
    2
    Cons
    Complex Features
    2
    Complexity
    2
    Complex Setup
    2
    Difficult Setup
    2
    Initial Difficulties
    2
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Amazon Connect features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 8.8
    8.9
    Concurrent Calling
    Average: 8.8
    8.9
    Session Summary Notes
    Average: 8.5
    9.3
    Administrator Access
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Amazon Web Services (AWS)
    Year Founded
    2006
    HQ Location
    Seattle, WA
    Twitter
    @awscloud
    2,218,945 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    152,002 employees on LinkedIn®
    Ownership
    NASDAQ: AMZN
Product Description
How are these determined?Information
This description is provided by the seller.

Amazon Connect is an easy to use omnichannel cloud contact center that helps companies provide superior customer service at a lower cost. Over 10 years ago, Amazon’s retail business needed a contact c

Users
No information available
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 49% Mid-Market
  • 36% Enterprise
Amazon Connect Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
6
Easy Setup
3
Efficiency
3
Features
3
Analytics
2
Cons
Complex Features
2
Complexity
2
Complex Setup
2
Difficult Setup
2
Initial Difficulties
2
View All Pros and Cons
Amazon Connect features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 8.8
8.9
Concurrent Calling
Average: 8.8
8.9
Session Summary Notes
Average: 8.5
9.3
Administrator Access
Average: 8.9
Seller Details
Seller
Amazon Web Services (AWS)
Year Founded
2006
HQ Location
Seattle, WA
Twitter
@awscloud
2,218,945 Twitter followers
LinkedIn® Page
www.linkedin.com
152,002 employees on LinkedIn®
Ownership
NASDAQ: AMZN
NiCE CXone Mpower
(1,726)4.3 out of 5
View top Consulting Services for NiCE CXone Mpower
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Entry Level Price:Starting at $71.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individu

    Users
    • Customer Service Representative
    • Supervisor
    Industries
    • Consumer Services
    • Information Technology and Services
    Market Segment
    • 52% Mid-Market
    • 34% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • NiCE CXone Mpower Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    42
    Features
    30
    Efficiency
    29
    Helpful
    24
    User Interface
    18
    Cons
    Call Issues
    17
    Technical Issues
    14
    Poor Customer Support
    12
    Missing Features
    11
    Slow Loading
    11
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • NiCE CXone Mpower features and usability ratings that predict user satisfaction
    8.2
    Has the product been a good partner in doing business?
    Average: 8.8
    8.9
    Concurrent Calling
    Average: 8.8
    8.6
    Session Summary Notes
    Average: 8.5
    8.9
    Administrator Access
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    NiCE
    Year Founded
    1986
    HQ Location
    Hoboken, New Jersey
    Twitter
    @NICELtd
    14,675 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    13,685 employees on LinkedIn®
    Ownership
    NASDAQ: NICE
Product Description
How are these determined?Information
This description is provided by the seller.

NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individu

Users
  • Customer Service Representative
  • Supervisor
Industries
  • Consumer Services
  • Information Technology and Services
Market Segment
  • 52% Mid-Market
  • 34% Enterprise
NiCE CXone Mpower Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
42
Features
30
Efficiency
29
Helpful
24
User Interface
18
Cons
Call Issues
17
Technical Issues
14
Poor Customer Support
12
Missing Features
11
Slow Loading
11
View All Pros and Cons
NiCE CXone Mpower features and usability ratings that predict user satisfaction
8.2
Has the product been a good partner in doing business?
Average: 8.8
8.9
Concurrent Calling
Average: 8.8
8.6
Session Summary Notes
Average: 8.5
8.9
Administrator Access
Average: 8.9
Seller Details
Seller
NiCE
Year Founded
1986
HQ Location
Hoboken, New Jersey
Twitter
@NICELtd
14,675 Twitter followers
LinkedIn® Page
www.linkedin.com
13,685 employees on LinkedIn®
Ownership
NASDAQ: NICE
Ozonetel
(619)4.6 out of 5
11th Easiest To Use in Contact Center software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Ozonetel is an industry-leading provider of a unified customer experience intelligence (oneCXi) platform that empowers businesses of all sizes to engage, convert, and retain customers at scale. The

    Users
    • Associate
    • Assistant Manager
    Industries
    • Financial Services
    • Hospital & Health Care
    Market Segment
    • 62% Mid-Market
    • 28% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Ozonetel Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    152
    Features
    102
    Call Management
    97
    Call Quality
    78
    Customer Support
    61
    Cons
    Call Issues
    68
    Connection Issues
    62
    Call Connectivity Issues
    47
    Connectivity Issues
    41
    Technical Issues
    39
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Ozonetel features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.8
    9.1
    Concurrent Calling
    Average: 8.8
    8.8
    Session Summary Notes
    Average: 8.5
    9.1
    Administrator Access
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Ozonetel
    Company Website
    Year Founded
    2007
    HQ Location
    San Jose, California
    Twitter
    @Ozonetel
    791 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    349 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Ozonetel is an industry-leading provider of a unified customer experience intelligence (oneCXi) platform that empowers businesses of all sizes to engage, convert, and retain customers at scale. The

Users
  • Associate
  • Assistant Manager
Industries
  • Financial Services
  • Hospital & Health Care
Market Segment
  • 62% Mid-Market
  • 28% Small-Business
Ozonetel Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
152
Features
102
Call Management
97
Call Quality
78
Customer Support
61
Cons
Call Issues
68
Connection Issues
62
Call Connectivity Issues
47
Connectivity Issues
41
Technical Issues
39
View All Pros and Cons
Ozonetel features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.8
9.1
Concurrent Calling
Average: 8.8
8.8
Session Summary Notes
Average: 8.5
9.1
Administrator Access
Average: 8.9
Seller Details
Seller
Ozonetel
Company Website
Year Founded
2007
HQ Location
San Jose, California
Twitter
@Ozonetel
791 Twitter followers
LinkedIn® Page
www.linkedin.com
349 employees on LinkedIn®
Vonage Contact Center (formerly NewVoiceMedia)
(104)4.2 out of 5
Optimized for quick response
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Vonage Contact Center for Salesforce is #1 for Salesforce AppExchange user reviews, with a 4.9/5 Salesforce AppExchange rating. The solution delivers unmatched Salesforce integration into routing, rep

    Users
    No information available
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 52% Mid-Market
    • 28% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Vonage Contact Center (formerly NewVoiceMedia) Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    29
    Customer Support
    21
    Features
    21
    Easy Integrations
    20
    Easy Setup
    19
    Cons
    Complexity
    6
    Expensive
    6
    Call Issues
    5
    Customization Difficulty
    5
    Learning Curve
    5
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Vonage Contact Center (formerly NewVoiceMedia) features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 8.8
    9.1
    Concurrent Calling
    Average: 8.8
    8.6
    Session Summary Notes
    Average: 8.5
    8.6
    Administrator Access
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Vonage
    Company Website
    Year Founded
    2001
    HQ Location
    Holmdel, NJ
    Twitter
    @Vonage
    11,171 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,761 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Vonage Contact Center for Salesforce is #1 for Salesforce AppExchange user reviews, with a 4.9/5 Salesforce AppExchange rating. The solution delivers unmatched Salesforce integration into routing, rep

Users
No information available
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 52% Mid-Market
  • 28% Small-Business
Vonage Contact Center (formerly NewVoiceMedia) Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
29
Customer Support
21
Features
21
Easy Integrations
20
Easy Setup
19
Cons
Complexity
6
Expensive
6
Call Issues
5
Customization Difficulty
5
Learning Curve
5
View All Pros and Cons
Vonage Contact Center (formerly NewVoiceMedia) features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 8.8
9.1
Concurrent Calling
Average: 8.8
8.6
Session Summary Notes
Average: 8.5
8.6
Administrator Access
Average: 8.9
Seller Details
Seller
Vonage
Company Website
Year Founded
2001
HQ Location
Holmdel, NJ
Twitter
@Vonage
11,171 Twitter followers
LinkedIn® Page
www.linkedin.com
2,761 employees on LinkedIn®
3CX
(522)4.4 out of 5
View top Consulting Services for 3CX
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    3CX is a business communications system that replaces traditional PBXs. Offering one all encompassing solution for calls, video conferencing, live chat and messaging. It's open standard, meaning you c

    Users
    • IT Manager
    • Systems Administrator
    Industries
    • Information Technology and Services
    • Telecommunications
    Market Segment
    • 50% Mid-Market
    • 43% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • 3CX Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    34
    Reliability
    25
    Flexibility
    20
    Easy Setup
    19
    Integrations
    18
    Cons
    Complex Processes
    9
    Learning Curve
    8
    Limited Features
    8
    Difficult Configuration
    7
    Poor Customer Support
    7
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • 3CX features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 8.8
    8.9
    Concurrent Calling
    Average: 8.8
    8.2
    Session Summary Notes
    Average: 8.5
    9.0
    Administrator Access
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    3CX
    Company Website
    Year Founded
    2005
    HQ Location
    Nicosia
    Twitter
    @3CX
    29,638 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    177 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

3CX is a business communications system that replaces traditional PBXs. Offering one all encompassing solution for calls, video conferencing, live chat and messaging. It's open standard, meaning you c

Users
  • IT Manager
  • Systems Administrator
Industries
  • Information Technology and Services
  • Telecommunications
Market Segment
  • 50% Mid-Market
  • 43% Small-Business
3CX Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
34
Reliability
25
Flexibility
20
Easy Setup
19
Integrations
18
Cons
Complex Processes
9
Learning Curve
8
Limited Features
8
Difficult Configuration
7
Poor Customer Support
7
View All Pros and Cons
3CX features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 8.8
8.9
Concurrent Calling
Average: 8.8
8.2
Session Summary Notes
Average: 8.5
9.0
Administrator Access
Average: 8.9
Seller Details
Seller
3CX
Company Website
Year Founded
2005
HQ Location
Nicosia
Twitter
@3CX
29,638 Twitter followers
LinkedIn® Page
www.linkedin.com
177 employees on LinkedIn®
8x8 Contact Center
(227)4.1 out of 5
Optimized for quick response
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    8x8 Contact Center is a cloud-based, AI-powered platform designed to unify and streamline customer support across voice, chat, email, video, SMS, RCS, messaging apps, and social media channels. It emp

    Users
    • Operations Manager
    Industries
    • Financial Services
    • Information Technology and Services
    Market Segment
    • 56% Mid-Market
    • 36% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • 8x8 Contact Center is a cloud-based platform that enables interaction with clients over multiple channels in a single place and provides features such as issue documentation, data transfer, and ticket creation.
    • Users frequently mention the ease of use, the ability to work remotely, the helpful customer support, and the platform's reliability, with some noting the convenience of the SMS feature and the detailed issue documentation.
    • Reviewers experienced issues with undisclosed fees, a lack of direct phone support, costly extra modules for analysis features, a need for interface updates, and initial problems with application freezing.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • 8x8 Contact Center Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    28
    Customer Support
    17
    Helpful
    17
    Features
    13
    Efficiency
    12
    Cons
    Missing Features
    8
    Complexity
    7
    Integration Issues
    7
    Poor Customer Support
    7
    Call Management
    6
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • 8x8 Contact Center features and usability ratings that predict user satisfaction
    8.4
    Has the product been a good partner in doing business?
    Average: 8.8
    8.5
    Concurrent Calling
    Average: 8.8
    8.0
    Session Summary Notes
    Average: 8.5
    8.8
    Administrator Access
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    8x8
    Company Website
    Year Founded
    1987
    HQ Location
    San Jose, CA
    Twitter
    @8x8
    11,092 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,853 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

8x8 Contact Center is a cloud-based, AI-powered platform designed to unify and streamline customer support across voice, chat, email, video, SMS, RCS, messaging apps, and social media channels. It emp

Users
  • Operations Manager
Industries
  • Financial Services
  • Information Technology and Services
Market Segment
  • 56% Mid-Market
  • 36% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • 8x8 Contact Center is a cloud-based platform that enables interaction with clients over multiple channels in a single place and provides features such as issue documentation, data transfer, and ticket creation.
  • Users frequently mention the ease of use, the ability to work remotely, the helpful customer support, and the platform's reliability, with some noting the convenience of the SMS feature and the detailed issue documentation.
  • Reviewers experienced issues with undisclosed fees, a lack of direct phone support, costly extra modules for analysis features, a need for interface updates, and initial problems with application freezing.
8x8 Contact Center Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
28
Customer Support
17
Helpful
17
Features
13
Efficiency
12
Cons
Missing Features
8
Complexity
7
Integration Issues
7
Poor Customer Support
7
Call Management
6
View All Pros and Cons
8x8 Contact Center features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 8.8
8.5
Concurrent Calling
Average: 8.8
8.0
Session Summary Notes
Average: 8.5
8.8
Administrator Access
Average: 8.9
Seller Details
Seller
8x8
Company Website
Year Founded
1987
HQ Location
San Jose, CA
Twitter
@8x8
11,092 Twitter followers
LinkedIn® Page
www.linkedin.com
2,853 employees on LinkedIn®
VCC Live
(162)4.6 out of 5
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    VCC Live is a cloud-based contact center solution for managing the full scope of inbound and outbound activities. ▸ Omnichannel, feature-filled software ▸ No user coding or development required ▸ Lea

    Users
    No information available
    Industries
    • Financial Services
    • Telecommunications
    Market Segment
    • 50% Mid-Market
    • 43% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • VCC Live Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    20
    Customer Support
    18
    Helpful
    15
    Intuitive
    11
    Reporting
    11
    Cons
    Customization Difficulty
    6
    Connection Issues
    5
    Lack of Clarity
    5
    Usability Issues
    5
    User Interface Issues
    5
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • VCC Live features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 8.8
    9.0
    Concurrent Calling
    Average: 8.8
    8.9
    Session Summary Notes
    Average: 8.5
    9.1
    Administrator Access
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    VCC Live Group Zrt
    Year Founded
    1999
    HQ Location
    Budapest, Pest
    Twitter
    @vcc_live_brand
    1,553 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    80 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

VCC Live is a cloud-based contact center solution for managing the full scope of inbound and outbound activities. ▸ Omnichannel, feature-filled software ▸ No user coding or development required ▸ Lea

Users
No information available
Industries
  • Financial Services
  • Telecommunications
Market Segment
  • 50% Mid-Market
  • 43% Small-Business
VCC Live Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
20
Customer Support
18
Helpful
15
Intuitive
11
Reporting
11
Cons
Customization Difficulty
6
Connection Issues
5
Lack of Clarity
5
Usability Issues
5
User Interface Issues
5
View All Pros and Cons
VCC Live features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 8.8
9.0
Concurrent Calling
Average: 8.8
8.9
Session Summary Notes
Average: 8.5
9.1
Administrator Access
Average: 8.9
Seller Details
Seller
VCC Live Group Zrt
Year Founded
1999
HQ Location
Budapest, Pest
Twitter
@vcc_live_brand
1,553 Twitter followers
LinkedIn® Page
www.linkedin.com
80 employees on LinkedIn®
RingCentral Contact Center
(175)4.0 out of 5
View top Consulting Services for RingCentral Contact Center
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    RingCentral Contact Center is the AI platform for orchestrating workflows, agents & knowledge at unmatched precision and scale. Guide every customer interaction—across channels, teams, and moments

    Users
    No information available
    Industries
    • Computer Software
    • Consumer Services
    Market Segment
    • 49% Small-Business
    • 37% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • RingCentral Contact Center Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    18
    Customer Support
    12
    Helpful
    12
    Intuitive
    10
    Communication
    9
    Cons
    Call Issues
    10
    Call Functionality
    7
    Call Quality Issues
    6
    Slow Loading
    6
    Technical Issues
    6
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • RingCentral Contact Center features and usability ratings that predict user satisfaction
    8.0
    Has the product been a good partner in doing business?
    Average: 8.8
    7.9
    Concurrent Calling
    Average: 8.8
    7.9
    Session Summary Notes
    Average: 8.5
    8.5
    Administrator Access
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    RingCentral
    Company Website
    Year Founded
    1999
    HQ Location
    Belmont, CA
    Twitter
    @RingCentral
    62,336 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    6,611 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

RingCentral Contact Center is the AI platform for orchestrating workflows, agents & knowledge at unmatched precision and scale. Guide every customer interaction—across channels, teams, and moments

Users
No information available
Industries
  • Computer Software
  • Consumer Services
Market Segment
  • 49% Small-Business
  • 37% Mid-Market
RingCentral Contact Center Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
18
Customer Support
12
Helpful
12
Intuitive
10
Communication
9
Cons
Call Issues
10
Call Functionality
7
Call Quality Issues
6
Slow Loading
6
Technical Issues
6
View All Pros and Cons
RingCentral Contact Center features and usability ratings that predict user satisfaction
8.0
Has the product been a good partner in doing business?
Average: 8.8
7.9
Concurrent Calling
Average: 8.8
7.9
Session Summary Notes
Average: 8.5
8.5
Administrator Access
Average: 8.9
Seller Details
Seller
RingCentral
Company Website
Year Founded
1999
HQ Location
Belmont, CA
Twitter
@RingCentral
62,336 Twitter followers
LinkedIn® Page
www.linkedin.com
6,611 employees on LinkedIn®
Sinch Contact Pro
(11)4.5 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Sinch Contact Pro puts a cloud-based contact center solution at your fingertips. Running alongside your business apps, or embedded in them, Contact Pro ties phone, email, chat, and all your other digi

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 109% Enterprise
    • 18% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Sinch Contact Pro features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 8.8
    8.1
    Concurrent Calling
    Average: 8.8
    7.9
    Session Summary Notes
    Average: 8.5
    9.0
    Administrator Access
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Sinch
    Year Founded
    2008
    HQ Location
    Stockholm, Sweden
    Twitter
    @wearesinch
    3,656 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    4,048 employees on LinkedIn®
    Ownership
    SINCH.ST
Product Description
How are these determined?Information
This description is provided by the seller.

Sinch Contact Pro puts a cloud-based contact center solution at your fingertips. Running alongside your business apps, or embedded in them, Contact Pro ties phone, email, chat, and all your other digi

Users
No information available
Industries
No information available
Market Segment
  • 109% Enterprise
  • 18% Mid-Market
Sinch Contact Pro features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 8.8
8.1
Concurrent Calling
Average: 8.8
7.9
Session Summary Notes
Average: 8.5
9.0
Administrator Access
Average: 8.9
Seller Details
Seller
Sinch
Year Founded
2008
HQ Location
Stockholm, Sweden
Twitter
@wearesinch
3,656 Twitter followers
LinkedIn® Page
www.linkedin.com
4,048 employees on LinkedIn®
Ownership
SINCH.ST
CTM (formerly CallTrackingMetrics)
(759)4.5 out of 5
Optimized for quick response
View top Consulting Services for CTM (formerly CallTrackingMetrics)
Save to My Lists
Entry Level Price:$79.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    CTM helps businesses turn everyday conversations into growth. Trusted by more than 100,000 users worldwide, including leading brands like Tinuiti, Morgan & Morgan, Tutor Doctor, and ServiceMaster,

    Users
    • Owner
    • President
    Industries
    • Marketing and Advertising
    • Internet
    Market Segment
    • 65% Small-Business
    • 30% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • CTM (formerly CallTrackingMetrics) Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    33
    Ease of Use
    28
    Helpful
    27
    Integrations
    20
    Call Tracking
    18
    Cons
    Learning Curve
    13
    Difficult Navigation
    10
    Missing Functionality
    10
    Steep Learning Curve
    9
    Complexity
    8
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • CTM (formerly CallTrackingMetrics) features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.8
    9.5
    Concurrent Calling
    Average: 8.8
    9.2
    Session Summary Notes
    Average: 8.5
    9.7
    Administrator Access
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    CTM
    Company Website
    Year Founded
    2009
    HQ Location
    231 Najoles Rd Suite 500, Millersville, MD 21108
    Twitter
    @CallTrac
    3,796 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    95 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

CTM helps businesses turn everyday conversations into growth. Trusted by more than 100,000 users worldwide, including leading brands like Tinuiti, Morgan & Morgan, Tutor Doctor, and ServiceMaster,

Users
  • Owner
  • President
Industries
  • Marketing and Advertising
  • Internet
Market Segment
  • 65% Small-Business
  • 30% Mid-Market
CTM (formerly CallTrackingMetrics) Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
33
Ease of Use
28
Helpful
27
Integrations
20
Call Tracking
18
Cons
Learning Curve
13
Difficult Navigation
10
Missing Functionality
10
Steep Learning Curve
9
Complexity
8
View All Pros and Cons
CTM (formerly CallTrackingMetrics) features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.8
9.5
Concurrent Calling
Average: 8.8
9.2
Session Summary Notes
Average: 8.5
9.7
Administrator Access
Average: 8.9
Seller Details
Seller
CTM
Company Website
Year Founded
2009
HQ Location
231 Najoles Rd Suite 500, Millersville, MD 21108
Twitter
@CallTrac
3,796 Twitter followers
LinkedIn® Page
www.linkedin.com
95 employees on LinkedIn®
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