It's been two months since this profile received a new review

Sinch Contact Pro Reviews & Product Details

Sinch Contact Pro puts a cloud-based contact center solution at your fingertips. Running alongside your business apps, or embedded in them, Contact Pro ties phone, email, chat, and all your other digital service channels together – across business units or around the globe – to deliver a streamlined, consistent, satisfying customer experience. Using intelligent routing logic, such as skills matching and agent optimization, it connects your customers to the agent best qualified to resolve the issue, facilitating first-contact resolution.

Seller

Sinch

Discussions

Sinch Contact Pro Community

Languages Supported

Czech, Danish, German, English, Estonian, Finnish, French, Croatian, Hungarian, Italian, Japanese, Dutch, Norwegian, Polish, Portuguese, Russian, Slovak, Slovenian, Spanish, Swedish, Turkish, Chinese (Simplified)

Overview by

Isabella Rahm

Top-Rated Alternatives

Genesys Cloud CX

4.4/5

(1,427)

Five9 Intelligent Cloud Contact Center Platform

View All Alternatives

G2 reviews are authentic and verified.

Here's how.

Shailesh P.

Information Technology Infrastructure Analyst

Enterprise (> 1000 emp.)

7/21/2020

"Sap contact centre review"

5/5

What do you like best about Sinch Contact Pro?

Major think is single screen to all the customer data and for business offer low cost Review collected by and hosted on G2.com.

What do you dislike about Sinch Contact Pro?

Apps seems like not user friendly some time Review collected by and hosted on G2.com.

Recommendations to others considering Sinch Contact Pro:

Sap contact centre can ease your work a lot,for monitoring activities it's awesome,give dashboard options to view all task. Review collected by and hosted on G2.com.

What problems is Sinch Contact Pro solving and how is that benefiting you?

We use this software for real time monitoring,give dashboard feature.. Review collected by and hosted on G2.com.

Verified User in Apparel & Fashion

Enterprise (> 1000 emp.)

1/5/2018

"Sales Assistant "

4.5/5

What do you like best about Sinch Contact Pro?

The accuracy and ability to create varients. Review collected by and hosted on G2.com.

What do you dislike about Sinch Contact Pro?

The time it takes to pull a certain report. Review collected by and hosted on G2.com.

Alyssa D.

Service Coordinator

Consumer Goods

Enterprise (> 1000 emp.)

10/4/2017

"SAP"

4/5

What do you like best about Sinch Contact Pro?

I really enjoy the SAP interface. You can do many things within the SAP system and it is a very clear interface. Review collected by and hosted on G2.com.

What do you dislike about Sinch Contact Pro?

Sometimes the system itself will kick me out randomly. Review collected by and hosted on G2.com.

Verified User in Real Estate

Enterprise (> 1000 emp.)

1/4/2018

"SAP FICO module review "

5/5

What do you like best about Sinch Contact Pro?

SAP FICO module is one of the best module in SAPSA Review collected by and hosted on G2.com.

What do you dislike about Sinch Contact Pro?

SAP each modules are very costly to buy. Review collected by and hosted on G2.com.

Verified User in Accounting

Enterprise (> 1000 emp.)

10/10/2017

"Financial Analyst"

3.5/5

What do you like best about Sinch Contact Pro?

The friendly, quick service I was provided. The answers to my questions were exactly what I needed! Review collected by and hosted on G2.com.

What do you dislike about Sinch Contact Pro?

Nothing really. Received my responses in timely manner. Good all the way around. Review collected by and hosted on G2.com.

Irina T.

Sales Business Analyst

Enterprise (> 1000 emp.)

10/18/2016

"SAP Contact Center"

5/5

What do you like best about Sinch Contact Pro?

The SAP Contact Center product provides integrates with SAP business applications and SAP Cloud offerings to provide omnichannel customer engagement. One of the main strengths is that “the SAP Contact Center is a scalable suite with multitenant properties by way of virtual units, aligning it well with SAP Cloud.” And, the company is continuously developing new products in its SAP Labs division. Review collected by and hosted on G2.com.

What do you dislike about Sinch Contact Pro?

There is nothing to dislike about it as it has a lot of potential and can be tuned with a lot of requirements and functionality. All depends on what you want to get from it. Review collected by and hosted on G2.com.

Abu H.

Business/Project Analyst

Gambling & Casinos

Enterprise (> 1000 emp.)

6/28/2016

"Unique Communication tool between service provider and clients"

5/5

What do you like best about Sinch Contact Pro?

I like it's automatic handling of inquiries which basically speed up help desk's response time. Review collected by and hosted on G2.com.

What do you dislike about Sinch Contact Pro?

Nothing wrong with this product. Only need some change management to be acquainted with this product to take full advantage of this product. Review collected by and hosted on G2.com.

Recommendations to others considering Sinch Contact Pro:

To me it is a very useful product for it's unique functionality and if your company implements SAP then why not have this automated tool to speed up day to day operations. Review collected by and hosted on G2.com.

What problems is Sinch Contact Pro solving and how is that benefiting you?

It improved SAP Help Desk's performance with real-time visibility into operations. It also speed up response time by a very significant amount of time. Review collected by and hosted on G2.com.

Verified User in Government Administration

Enterprise (> 1000 emp.)

10/20/2016

"SAP - Dominating ERP"

4/5

What do you like best about Sinch Contact Pro?

It has wide verity of apps which helps you customize your end goal to achieve the requirements of your enterprise needss Review collected by and hosted on G2.com.

What do you dislike about Sinch Contact Pro?

Very custom software. If you need to learn more about the confugrations you will not find study materials or that many CBTs to guide you through to get the best out of it. Review collected by and hosted on G2.com.