--- title: Sinch Contact Pro Reviews meta_title: 'Sinch Contact Pro Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 11 reviews by the users' company size, role or industry to find out how Sinch Contact Pro works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 11 scale: '5' date_modified: '2026-06-22' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Sinch Contact Pro Reviews **Vendor:** Sinch **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.5/5.0 **Total Reviews:** 11 ## About Sinch Contact Pro Sinch Contact Pro puts a cloud-based contact center solution at your fingertips. Running alongside your business apps, or embedded in them, Contact Pro ties phone, email, chat, and all your other digital service channels together – across business units or around the globe – to deliver a streamlined, consistent, satisfying customer experience. Using intelligent routing logic, such as skills matching and agent optimization, it connects your customers to the agent best qualified to resolve the issue, facilitating first-contact resolution. ## Sinch Contact Pro Reviews ### 1. Sap contact centre review **Rating:** 5.0/5.0 stars **Reviewed by:** Shailesh P. | Information Technology Infrastructure Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** July 21, 2020 **What do you like best about Sinch Contact Pro?** Major think is single screen to all the customer data and for business offer low cost **What do you dislike about Sinch Contact Pro?** Apps seems like not user friendly some time **Recommendations to others considering Sinch Contact Pro:** Sap contact centre can ease your work a lot,for monitoring activities it's awesome,give dashboard options to view all task. **What problems is Sinch Contact Pro solving and how is that benefiting you?** We use this software for real time monitoring,give dashboard feature.. ### 2. Sales Assistant **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Enterprise (> 1000 emp.) **Reviewed Date:** January 05, 2018 **What do you like best about Sinch Contact Pro?** The accuracy and ability to create varients. **What do you dislike about Sinch Contact Pro?** The time it takes to pull a certain report. **What problems is Sinch Contact Pro solving and how is that benefiting you?** Shipping and logistics ### 3. SAP **Rating:** 4.0/5.0 stars **Reviewed by:** Alyssa D. | Service Coordinator, Consumer Goods, Enterprise (> 1000 emp.) **Reviewed Date:** October 04, 2017 **What do you like best about Sinch Contact Pro?** I really enjoy the SAP interface. You can do many things within the SAP system and it is a very clear interface. **What do you dislike about Sinch Contact Pro?** Sometimes the system itself will kick me out randomly. **What problems is Sinch Contact Pro solving and how is that benefiting you?** We use the SAP program for things like looking up inventory and where it went to. It is a lot quicker than our previous system. ### 4. SAP FICO module review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** January 04, 2018 **What do you like best about Sinch Contact Pro?** SAP FICO module is one of the best module in SAPSA **What do you dislike about Sinch Contact Pro?** SAP each modules are very costly to buy. **Recommendations to others considering Sinch Contact Pro:** One of the best ERP **What problems is Sinch Contact Pro solving and how is that benefiting you?** I look after SAP FICO module implementation ### 5. Financial Analyst **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Accounting | Enterprise (> 1000 emp.) **Reviewed Date:** October 10, 2017 **What do you like best about Sinch Contact Pro?** The friendly, quick service I was provided. The answers to my questions were exactly what I needed! **What do you dislike about Sinch Contact Pro?** Nothing really. Received my responses in timely manner. Good all the way around. **What problems is Sinch Contact Pro solving and how is that benefiting you?** A couple of the SAP GL accounts were locked, couldn't figure out why, so I sent a message for answers. ### 6. SAP Contact Center **Rating:** 5.0/5.0 stars **Reviewed by:** Irina T. | Sales Business Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** October 18, 2016 **What do you like best about Sinch Contact Pro?** The SAP Contact Center product provides integrates with SAP business applications and SAP Cloud offerings to provide omnichannel customer engagement. One of the main strengths is that “the SAP Contact Center is a scalable suite with multitenant properties by way of virtual units, aligning it well with SAP Cloud.” And, the company is continuously developing new products in its SAP Labs division. **What do you dislike about Sinch Contact Pro?** There is nothing to dislike about it as it has a lot of potential and can be tuned with a lot of requirements and functionality. All depends on what you want to get from it. **Recommendations to others considering Sinch Contact Pro:** Recommend as a great tool for managing. **What problems is Sinch Contact Pro solving and how is that benefiting you?** It is a great customer call center management tool in additional to the set and complex. ### 7. Unique Communication tool between service provider and clients **Rating:** 5.0/5.0 stars **Reviewed by:** Abu H. | Business/Project Analyst, Gambling & Casinos, Enterprise (> 1000 emp.) **Reviewed Date:** June 28, 2016 **What do you like best about Sinch Contact Pro?** I like it's automatic handling of inquiries which basically speed up help desk's response time. **What do you dislike about Sinch Contact Pro?** Nothing wrong with this product. Only need some change management to be acquainted with this product to take full advantage of this product. **Recommendations to others considering Sinch Contact Pro:** To me it is a very useful product for it's unique functionality and if your company implements SAP then why not have this automated tool to speed up day to day operations. **What problems is Sinch Contact Pro solving and how is that benefiting you?** It improved SAP Help Desk's performance with real-time visibility into operations. It also speed up response time by a very significant amount of time. ### 8. SAP - Dominating ERP **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Enterprise (> 1000 emp.) **Reviewed Date:** October 20, 2016 **What do you like best about Sinch Contact Pro?** It has wide verity of apps which helps you customize your end goal to achieve the requirements of your enterprise needss **What do you dislike about Sinch Contact Pro?** Very custom software. If you need to learn more about the confugrations you will not find study materials or that many CBTs to guide you through to get the best out of it. **What problems is Sinch Contact Pro solving and how is that benefiting you?** Supported enterprise Security solution at my previous company ### 9. powerful and user friendly **Rating:** 4.0/5.0 stars **Reviewed by:** Yifei L. | Technical Analyst, Telecommunications, Enterprise (> 1000 emp.) **Reviewed Date:** October 24, 2016 **What do you like best about Sinch Contact Pro?** powerful features and user friendly interface **What do you dislike about Sinch Contact Pro?** training is required to explore all settings and depth of features **What problems is Sinch Contact Pro solving and how is that benefiting you?** resolve customer issues ### 10. Good software for our Telmo purplses **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Enterprise (> 1000 emp.) **Reviewed Date:** August 25, 2016 **What do you like best about Sinch Contact Pro?** Very easy to intégrate to the other audiovisual tools we have in the meeting roomss **What do you dislike about Sinch Contact Pro?** User interface could be better, is not intuitivep **What problems is Sinch Contact Pro solving and how is that benefiting you?** We have a lot of teams distributed geographically, very good to set up meetings ### 11. Time entry and processing invoice **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Utilities | Enterprise (> 1000 emp.) **Reviewed Date:** December 30, 2015 **What do you like best about Sinch Contact Pro?** The ease to navigate from screen to screen and input time for multiple users. It makes processing invoices simple. **What do you dislike about Sinch Contact Pro?** Does not easily print needed materials in usable formats. Could use better formatting to print. **What problems is Sinch Contact Pro solving and how is that benefiting you?** Time entry and ability to pay vendors quickly. ## Sinch Contact Pro Discussions - [What is Sinch Contact Center used for?](https://www.g2.com/discussions/what-is-sinch-contact-center-used-for) - [View Sinch Contact Pro pricing details and edition comparison](https://www.g2.com/products/sinch-contact-pro/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-03+16%3A11%3A05+-0500&secure%5Bsession_id%5D=f9df8b21-48ec-461a-9e27-6f9b21cbd908&secure%5Btoken%5D=dd66a7f275f4c7ed5b7e02a9ca909a4d88e87a0a8c1916f76ce474fc47d729b5&format=llm_user) ## Sinch Contact Pro Features **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Generative AI** - AI Text-to-Speech **Functions** - Session Routing - Session Queuing - Concurrent Calling - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording ## Top Sinch Contact Pro Alternatives - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,463 reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - 4.1/5.0 (597 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,429 reviews)