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Best Communication Platform as a Service (cPaaS) Platforms with SMS Capabilities

Below are the top-rated Communication Platform as a Service (cPaaS) Platforms with SMS capabilities, as verified by G2’s Research team. Real users have identified SMS as an important function of Communication Platform as a Service (cPaaS) Platforms. Compare different products that offer this feature so you can decide which is best for your business needs.
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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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36 Listings in Communication Platform as a Service (CPaaS) Available
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    G2 Score
Webex Connect
(102)4.5 out of 5
9th Easiest To Use in Communication Platform as a Service (CPaaS) software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Webex Connect is an enterprise Communications Platform as a Service (CPaaS) that enables rapid automation of multi-channel customer journeys. The platform makes it easy for businesses to interact with

    Users
    No information available
    Industries
    • Consumer Services
    • Information Technology and Services
    Market Segment
    • 45% Mid-Market
    • 36% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Webex Connect Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    26
    Automation
    16
    Easy Integrations
    12
    Integrations
    10
    Reliability
    10
    Cons
    Complex Setup
    7
    Expensive
    6
    Integration Issues
    6
    Difficult Setup
    5
    Connectivity Issues
    4
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Webex Connect features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 8.9
    8.7
    Ease Of Integration
    Average: 8.6
    8.8
    Professional Support
    Average: 8.5
    9.1
    Communication Varieties
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Cisco
    Company Website
    Year Founded
    1984
    HQ Location
    San Jose, CA
    Twitter
    @Cisco
    721,782 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    95,386 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Webex Connect is an enterprise Communications Platform as a Service (CPaaS) that enables rapid automation of multi-channel customer journeys. The platform makes it easy for businesses to interact with

Users
No information available
Industries
  • Consumer Services
  • Information Technology and Services
Market Segment
  • 45% Mid-Market
  • 36% Small-Business
Webex Connect Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
26
Automation
16
Easy Integrations
12
Integrations
10
Reliability
10
Cons
Complex Setup
7
Expensive
6
Integration Issues
6
Difficult Setup
5
Connectivity Issues
4
View All Pros and Cons
Webex Connect features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 8.9
8.7
Ease Of Integration
Average: 8.6
8.8
Professional Support
Average: 8.5
9.1
Communication Varieties
Average: 8.3
Seller Details
Seller
Cisco
Company Website
Year Founded
1984
HQ Location
San Jose, CA
Twitter
@Cisco
721,782 Twitter followers
LinkedIn® Page
www.linkedin.com
95,386 employees on LinkedIn®
Telnyx CPaaS
(522)4.7 out of 5
Optimized for quick response
3rd Easiest To Use in Communication Platform as a Service (CPaaS) software
Save to My Lists
Entry Level Price:Pay As You Go
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Telnyx is a next-gen communications and connectivity platform that offers carrier-grade services on a private, global IP network. Our Mission Control portal and API mean you can easily integrate voice

    Users
    • CEO
    • Owner
    Industries
    • Telecommunications
    • Information Technology and Services
    Market Segment
    • 81% Small-Business
    • 16% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Telnyx CPaaS Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    58
    Ease of Use
    45
    Customer Service
    36
    Easy Setup
    34
    Easy Integration
    29
    Cons
    Complex Processes
    21
    Customer Service
    11
    High Cost
    11
    Poor Documentation
    9
    Not User-Friendly
    8
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Telnyx CPaaS features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 8.9
    8.9
    Ease Of Integration
    Average: 8.6
    8.9
    Professional Support
    Average: 8.5
    9.1
    Communication Varieties
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Telnyx
    Company Website
    Year Founded
    2009
    HQ Location
    600 Congress Avenue 14th Floor Austin, TX 78701
    Twitter
    @telnyx
    4,135 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    339 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Telnyx is a next-gen communications and connectivity platform that offers carrier-grade services on a private, global IP network. Our Mission Control portal and API mean you can easily integrate voice

Users
  • CEO
  • Owner
Industries
  • Telecommunications
  • Information Technology and Services
Market Segment
  • 81% Small-Business
  • 16% Mid-Market
Telnyx CPaaS Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
58
Ease of Use
45
Customer Service
36
Easy Setup
34
Easy Integration
29
Cons
Complex Processes
21
Customer Service
11
High Cost
11
Poor Documentation
9
Not User-Friendly
8
View All Pros and Cons
Telnyx CPaaS features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 8.9
8.9
Ease Of Integration
Average: 8.6
8.9
Professional Support
Average: 8.5
9.1
Communication Varieties
Average: 8.3
Seller Details
Seller
Telnyx
Company Website
Year Founded
2009
HQ Location
600 Congress Avenue 14th Floor Austin, TX 78701
Twitter
@telnyx
4,135 Twitter followers
LinkedIn® Page
www.linkedin.com
339 employees on LinkedIn®

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Vonage Communications APIs
(403)4.2 out of 5
Optimized for quick response
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Vonage Communications APIs enable you to transform your customer experiences with programmable video, voice, messaging, and more. With Vonage APIs, growing startups and agile enterprises can build bes

    Users
    • CTO
    • CEO
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 67% Small-Business
    • 22% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Vonage Communications APIs Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    API Integration
    13
    Ease of Use
    13
    API Quality
    11
    Easy Integrations
    9
    Easy Setup
    8
    Cons
    Expensive
    8
    Pricing Issues
    5
    Complex UI
    4
    Not User-Friendly
    4
    Cost Limitations
    3
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Vonage Communications APIs features and usability ratings that predict user satisfaction
    8.4
    Has the product been a good partner in doing business?
    Average: 8.9
    8.8
    Ease Of Integration
    Average: 8.6
    8.4
    Professional Support
    Average: 8.5
    8.9
    Communication Varieties
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Vonage
    Company Website
    Year Founded
    2001
    HQ Location
    Holmdel, NJ
    Twitter
    @Vonage
    11,171 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,761 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Vonage Communications APIs enable you to transform your customer experiences with programmable video, voice, messaging, and more. With Vonage APIs, growing startups and agile enterprises can build bes

Users
  • CTO
  • CEO
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 67% Small-Business
  • 22% Mid-Market
Vonage Communications APIs Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
API Integration
13
Ease of Use
13
API Quality
11
Easy Integrations
9
Easy Setup
8
Cons
Expensive
8
Pricing Issues
5
Complex UI
4
Not User-Friendly
4
Cost Limitations
3
View All Pros and Cons
Vonage Communications APIs features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 8.9
8.8
Ease Of Integration
Average: 8.6
8.4
Professional Support
Average: 8.5
8.9
Communication Varieties
Average: 8.3
Seller Details
Seller
Vonage
Company Website
Year Founded
2001
HQ Location
Holmdel, NJ
Twitter
@Vonage
11,171 Twitter followers
LinkedIn® Page
www.linkedin.com
2,761 employees on LinkedIn®
Sendbird
(124)4.6 out of 5
Optimized for quick response
6th Easiest To Use in Communication Platform as a Service (CPaaS) software
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Sendbird is an omnichannel AI agent platform designed to enhance customer experience by facilitating autonomous support and sales conversations. This innovative solution enables businesses to engage w

    Users
    • Student Experience Team Member
    • Product Manager
    Industries
    • Computer Software
    • Health, Wellness and Fitness
    Market Segment
    • 47% Mid-Market
    • 31% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Sendbird Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    55
    Customer Support
    35
    Features
    27
    Easy Integrations
    24
    Integrations
    23
    Cons
    Expensive
    20
    Cost
    10
    Learning Curve
    10
    Steep Learning Curve
    8
    Cost Limitations
    7
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Sendbird features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 8.9
    8.7
    Ease Of Integration
    Average: 8.6
    9.0
    Professional Support
    Average: 8.5
    8.6
    Communication Varieties
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Sendbird
    Company Website
    Year Founded
    2013
    HQ Location
    San Mateo, California
    Twitter
    @SendBird
    4,824 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    300 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Sendbird is an omnichannel AI agent platform designed to enhance customer experience by facilitating autonomous support and sales conversations. This innovative solution enables businesses to engage w

Users
  • Student Experience Team Member
  • Product Manager
Industries
  • Computer Software
  • Health, Wellness and Fitness
Market Segment
  • 47% Mid-Market
  • 31% Small-Business
Sendbird Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
55
Customer Support
35
Features
27
Easy Integrations
24
Integrations
23
Cons
Expensive
20
Cost
10
Learning Curve
10
Steep Learning Curve
8
Cost Limitations
7
View All Pros and Cons
Sendbird features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 8.9
8.7
Ease Of Integration
Average: 8.6
9.0
Professional Support
Average: 8.5
8.6
Communication Varieties
Average: 8.3
Seller Details
Seller
Sendbird
Company Website
Year Founded
2013
HQ Location
San Mateo, California
Twitter
@SendBird
4,824 Twitter followers
LinkedIn® Page
www.linkedin.com
300 employees on LinkedIn®
Bandwidth
(467)4.4 out of 5
Optimized for quick response
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    With Bandwidth, enterprises deliver exceptional communication experiences everywhere. We enable you to integrate voice, messaging, and emergency services into your communications the way you want. O

    Users
    • CEO
    • Owner
    Industries
    • Telecommunications
    • Information Technology and Services
    Market Segment
    • 47% Small-Business
    • 39% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Bandwidth Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    17
    Customer Support
    11
    Customer Service
    8
    Helpfulness
    6
    Reliability
    6
    Cons
    Customer Service
    9
    Complex Processes
    8
    Messaging Issues
    5
    Poor Customer Support
    4
    Time Constraints
    3
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Bandwidth features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 8.9
    8.1
    Ease Of Integration
    Average: 8.6
    8.4
    Professional Support
    Average: 8.5
    8.1
    Communication Varieties
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Bandwidth
    Company Website
    Year Founded
    1999
    HQ Location
    Raleigh, NC
    Twitter
    @bandwidth
    10,501 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,231 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

With Bandwidth, enterprises deliver exceptional communication experiences everywhere. We enable you to integrate voice, messaging, and emergency services into your communications the way you want. O

Users
  • CEO
  • Owner
Industries
  • Telecommunications
  • Information Technology and Services
Market Segment
  • 47% Small-Business
  • 39% Mid-Market
Bandwidth Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
17
Customer Support
11
Customer Service
8
Helpfulness
6
Reliability
6
Cons
Customer Service
9
Complex Processes
8
Messaging Issues
5
Poor Customer Support
4
Time Constraints
3
View All Pros and Cons
Bandwidth features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 8.9
8.1
Ease Of Integration
Average: 8.6
8.4
Professional Support
Average: 8.5
8.1
Communication Varieties
Average: 8.3
Seller Details
Seller
Bandwidth
Company Website
Year Founded
1999
HQ Location
Raleigh, NC
Twitter
@bandwidth
10,501 Twitter followers
LinkedIn® Page
www.linkedin.com
1,231 employees on LinkedIn®
Twilio
(497)4.2 out of 5
View top Consulting Services for Twilio
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Twilio powers the future of business communications, enabling phones, VoIP, and messaging to be embedded into web, desktop, and mobile software. We take care of the messy telecom hardware and expose a

    Users
    • Senior Software Engineer
    • Software Engineer
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 48% Small-Business
    • 32% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Twilio Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    14
    Easy Integrations
    11
    Integrations
    11
    Easy Setup
    10
    API Integration
    9
    Cons
    Poor Customer Support
    17
    Expensive
    10
    Difficult Configuration
    6
    Limited Features
    6
    Billing Issues
    5
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Twilio features and usability ratings that predict user satisfaction
    8.1
    Has the product been a good partner in doing business?
    Average: 8.9
    8.0
    Ease Of Integration
    Average: 8.6
    7.0
    Professional Support
    Average: 8.5
    8.3
    Communication Varieties
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Twilio
    Year Founded
    2008
    HQ Location
    San Francisco, CA
    Twitter
    @twilio
    81,529 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    6,534 employees on LinkedIn®
    Ownership
    NYSE: TWLO
Product Description
How are these determined?Information
This description is provided by the seller.

Twilio powers the future of business communications, enabling phones, VoIP, and messaging to be embedded into web, desktop, and mobile software. We take care of the messy telecom hardware and expose a

Users
  • Senior Software Engineer
  • Software Engineer
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 48% Small-Business
  • 32% Mid-Market
Twilio Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
14
Easy Integrations
11
Integrations
11
Easy Setup
10
API Integration
9
Cons
Poor Customer Support
17
Expensive
10
Difficult Configuration
6
Limited Features
6
Billing Issues
5
View All Pros and Cons
Twilio features and usability ratings that predict user satisfaction
8.1
Has the product been a good partner in doing business?
Average: 8.9
8.0
Ease Of Integration
Average: 8.6
7.0
Professional Support
Average: 8.5
8.3
Communication Varieties
Average: 8.3
Seller Details
Seller
Twilio
Year Founded
2008
HQ Location
San Francisco, CA
Twitter
@twilio
81,529 Twitter followers
LinkedIn® Page
www.linkedin.com
6,534 employees on LinkedIn®
Ownership
NYSE: TWLO
Plivo
(747)4.5 out of 5
Optimized for quick response
9th Easiest To Use in Communication Platform as a Service (CPaaS) software
Save to My Lists
Entry Level Price:Starting at $25.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Plivo is a voice-first AI agent platform designed to streamline multi-channel customer engagement through various communication methods, including phone calls, chat, WhatsApp, SMS, email, and Slack. T

    Users
    • CEO
    • CTO
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 78% Small-Business
    • 17% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Plivo is an API-driven platform that supports messaging and voice services in multiple countries, with a focus on scalability and global coverage.
    • Reviewers appreciate Plivo's competitive pricing, ease of implementation and integration, high reliability, and excellent customer support, as well as its ability to support high-volume messaging with minimal infrastructure requirements.
    • Reviewers experienced issues with Plivo's inconsistent performance, poor communication skills from the support team, sudden price changes, lack of advanced analytics and intuitive interface, and limited support for country-specific messaging regulations.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Plivo Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    30
    Customer Support
    19
    Features
    17
    API Quality
    16
    Integrations
    16
    Cons
    Poor Customer Support
    11
    Expensive
    6
    Limited Features
    6
    Messaging Issues
    6
    Not Intuitive
    6
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Plivo features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 8.9
    8.9
    Ease Of Integration
    Average: 8.6
    8.5
    Professional Support
    Average: 8.5
    8.8
    Communication Varieties
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Plivo
    Company Website
    Year Founded
    2011
    HQ Location
    Austin, TX
    Twitter
    @plivo
    12,647 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    185 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Plivo is a voice-first AI agent platform designed to streamline multi-channel customer engagement through various communication methods, including phone calls, chat, WhatsApp, SMS, email, and Slack. T

Users
  • CEO
  • CTO
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 78% Small-Business
  • 17% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Plivo is an API-driven platform that supports messaging and voice services in multiple countries, with a focus on scalability and global coverage.
  • Reviewers appreciate Plivo's competitive pricing, ease of implementation and integration, high reliability, and excellent customer support, as well as its ability to support high-volume messaging with minimal infrastructure requirements.
  • Reviewers experienced issues with Plivo's inconsistent performance, poor communication skills from the support team, sudden price changes, lack of advanced analytics and intuitive interface, and limited support for country-specific messaging regulations.
Plivo Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
30
Customer Support
19
Features
17
API Quality
16
Integrations
16
Cons
Poor Customer Support
11
Expensive
6
Limited Features
6
Messaging Issues
6
Not Intuitive
6
View All Pros and Cons
Plivo features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 8.9
8.9
Ease Of Integration
Average: 8.6
8.5
Professional Support
Average: 8.5
8.8
Communication Varieties
Average: 8.3
Seller Details
Seller
Plivo
Company Website
Year Founded
2011
HQ Location
Austin, TX
Twitter
@plivo
12,647 Twitter followers
LinkedIn® Page
www.linkedin.com
185 employees on LinkedIn®
Infobip
(57)4.3 out of 5
View top Consulting Services for Infobip
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Infobip is a global leader in omnichannel communication, helping brands to create meaningful relationships with their customers, at scale. Our communications platform is powering a broad range of solu

    Users
    No information available
    Industries
    • Financial Services
    • Banking
    Market Segment
    • 44% Mid-Market
    • 37% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Infobip Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1
    Easy Integrations
    1
    Integrations
    1
    Cons
    Delay Issues
    1
    Delays
    1
    Performance Issues
    1
    Poor Customer Support
    1
    System Delays
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Infobip features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 8.9
    9.3
    Ease Of Integration
    Average: 8.6
    8.4
    Professional Support
    Average: 8.5
    9.3
    Communication Varieties
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Infobip
    Year Founded
    2006
    HQ Location
    London, England
    Twitter
    @Infobip
    34,038 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    3,406 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Infobip is a global leader in omnichannel communication, helping brands to create meaningful relationships with their customers, at scale. Our communications platform is powering a broad range of solu

Users
No information available
Industries
  • Financial Services
  • Banking
Market Segment
  • 44% Mid-Market
  • 37% Small-Business
Infobip Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1
Easy Integrations
1
Integrations
1
Cons
Delay Issues
1
Delays
1
Performance Issues
1
Poor Customer Support
1
System Delays
1
View All Pros and Cons
Infobip features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 8.9
9.3
Ease Of Integration
Average: 8.6
8.4
Professional Support
Average: 8.5
9.3
Communication Varieties
Average: 8.3
Seller Details
Seller
Infobip
Year Founded
2006
HQ Location
London, England
Twitter
@Infobip
34,038 Twitter followers
LinkedIn® Page
www.linkedin.com
3,406 employees on LinkedIn®
MSG91
(80)4.3 out of 5
8th Easiest To Use in Communication Platform as a Service (CPaaS) software
Save to My Lists
Entry Level Price:Pay As You Go
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    MSG91 is a comprehensive communication platform designed to facilitate seamless interaction between businesses and their customers across multiple channels. By integrating SMS, WhatsApp, email, voice,

    Users
    • Software Engineer
    Industries
    • Computer Software
    • Education Management
    Market Segment
    • 63% Small-Business
    • 23% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • MSG91 Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Automation
    7
    Ease of Use
    6
    Staff Support
    4
    Customer Support
    3
    Features
    3
    Cons
    Delays
    3
    Messaging Issues
    3
    Dashboard Issues
    2
    Poor Customer Support
    2
    Insufficient Knowledge
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • MSG91 features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 8.9
    9.1
    Ease Of Integration
    Average: 8.6
    8.9
    Professional Support
    Average: 8.5
    8.3
    Communication Varieties
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    MSG91
    Company Website
    Year Founded
    2010
    HQ Location
    Indore, MP
    Twitter
    @msg91
    2,476 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    36 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

MSG91 is a comprehensive communication platform designed to facilitate seamless interaction between businesses and their customers across multiple channels. By integrating SMS, WhatsApp, email, voice,

Users
  • Software Engineer
Industries
  • Computer Software
  • Education Management
Market Segment
  • 63% Small-Business
  • 23% Mid-Market
MSG91 Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Automation
7
Ease of Use
6
Staff Support
4
Customer Support
3
Features
3
Cons
Delays
3
Messaging Issues
3
Dashboard Issues
2
Poor Customer Support
2
Insufficient Knowledge
1
View All Pros and Cons
MSG91 features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 8.9
9.1
Ease Of Integration
Average: 8.6
8.9
Professional Support
Average: 8.5
8.3
Communication Varieties
Average: 8.3
Seller Details
Seller
MSG91
Company Website
Year Founded
2010
HQ Location
Indore, MP
Twitter
@msg91
2,476 Twitter followers
LinkedIn® Page
www.linkedin.com
36 employees on LinkedIn®
Sinch MessageMedia
(42)4.4 out of 5
13th Easiest To Use in Communication Platform as a Service (CPaaS) software
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Sinch MessageMedia is a mobile messaging service that helps businesses of all sizes better connect with their customers. Reach them via the channel of their choice and maximize ROI, effortlessly. Send

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 57% Small-Business
    • 33% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Sinch MessageMedia Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    6
    Ease of Use
    3
    Easy Communication
    3
    Helpful
    3
    Staff Support
    3
    Cons
    Missing Features
    2
    Billing Issues
    1
    Connection Issues
    1
    Delays
    1
    Difficult Setup
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Sinch MessageMedia features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 8.9
    9.0
    Ease Of Integration
    Average: 8.6
    9.3
    Professional Support
    Average: 8.5
    8.8
    Communication Varieties
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Sinch
    Year Founded
    2008
    HQ Location
    Stockholm, Sweden
    Twitter
    @wearesinch
    3,656 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    4,048 employees on LinkedIn®
    Ownership
    SINCH.ST
Product Description
How are these determined?Information
This description is provided by the seller.

Sinch MessageMedia is a mobile messaging service that helps businesses of all sizes better connect with their customers. Reach them via the channel of their choice and maximize ROI, effortlessly. Send

Users
No information available
Industries
No information available
Market Segment
  • 57% Small-Business
  • 33% Mid-Market
Sinch MessageMedia Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
6
Ease of Use
3
Easy Communication
3
Helpful
3
Staff Support
3
Cons
Missing Features
2
Billing Issues
1
Connection Issues
1
Delays
1
Difficult Setup
1
View All Pros and Cons
Sinch MessageMedia features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 8.9
9.0
Ease Of Integration
Average: 8.6
9.3
Professional Support
Average: 8.5
8.8
Communication Varieties
Average: 8.3
Seller Details
Seller
Sinch
Year Founded
2008
HQ Location
Stockholm, Sweden
Twitter
@wearesinch
3,656 Twitter followers
LinkedIn® Page
www.linkedin.com
4,048 employees on LinkedIn®
Ownership
SINCH.ST
Stream
(53)4.5 out of 5
14th Easiest To Use in Communication Platform as a Service (CPaaS) software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Stream powers real-time communication experiences for billions of end users across multiple industries. Stream's Chat API and SDKs were developed to enable teams to quickly ship a full-featured, hig

    Users
    • Software Engineer
    • CTO
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 64% Small-Business
    • 23% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Stream Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    6
    Integrations
    4
    Simple
    4
    API Integration
    3
    API Quality
    3
    Cons
    Analytics Limitations
    2
    Cost Limitations
    2
    Difficult Setup
    2
    Expensive
    2
    Filtering Issues
    2
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Stream features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 8.9
    8.6
    Ease Of Integration
    Average: 8.6
    8.6
    Professional Support
    Average: 8.5
    8.7
    Communication Varieties
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Stream
    Year Founded
    2015
    HQ Location
    Boulder, US
    Twitter
    @getstream_io
    12,212 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    326 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Stream powers real-time communication experiences for billions of end users across multiple industries. Stream's Chat API and SDKs were developed to enable teams to quickly ship a full-featured, hig

Users
  • Software Engineer
  • CTO
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 64% Small-Business
  • 23% Mid-Market
Stream Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
6
Integrations
4
Simple
4
API Integration
3
API Quality
3
Cons
Analytics Limitations
2
Cost Limitations
2
Difficult Setup
2
Expensive
2
Filtering Issues
2
View All Pros and Cons
Stream features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 8.9
8.6
Ease Of Integration
Average: 8.6
8.6
Professional Support
Average: 8.5
8.7
Communication Varieties
Average: 8.3
Seller Details
Seller
Stream
Year Founded
2015
HQ Location
Boulder, US
Twitter
@getstream_io
12,212 Twitter followers
LinkedIn® Page
www.linkedin.com
326 employees on LinkedIn®
Sinch
(33)3.9 out of 5
Optimized for quick response
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Sinch is a cloud communications provider designed to help businesses engage with their customers through a variety of channels, including SMS, WhatsApp, Email, Voice, and Verification. This platform o

    Users
    No information available
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 42% Small-Business
    • 36% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Sinch Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    3
    Connectivity
    2
    Flexibility
    2
    Helpful
    2
    Integrations
    2
    Cons
    Call Issues
    1
    Complex Features
    1
    Complex Hierarchy
    1
    Complex Setup
    1
    Connectivity Issues
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Sinch features and usability ratings that predict user satisfaction
    6.8
    Has the product been a good partner in doing business?
    Average: 8.9
    7.1
    Ease Of Integration
    Average: 8.6
    6.2
    Professional Support
    Average: 8.5
    6.7
    Communication Varieties
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Sinch
    Company Website
    Year Founded
    2008
    HQ Location
    Stockholm, Sweden
    Twitter
    @wearesinch
    3,656 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    4,048 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Sinch is a cloud communications provider designed to help businesses engage with their customers through a variety of channels, including SMS, WhatsApp, Email, Voice, and Verification. This platform o

Users
No information available
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 42% Small-Business
  • 36% Mid-Market
Sinch Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
3
Connectivity
2
Flexibility
2
Helpful
2
Integrations
2
Cons
Call Issues
1
Complex Features
1
Complex Hierarchy
1
Complex Setup
1
Connectivity Issues
1
View All Pros and Cons
Sinch features and usability ratings that predict user satisfaction
6.8
Has the product been a good partner in doing business?
Average: 8.9
7.1
Ease Of Integration
Average: 8.6
6.2
Professional Support
Average: 8.5
6.7
Communication Varieties
Average: 8.3
Seller Details
Seller
Sinch
Company Website
Year Founded
2008
HQ Location
Stockholm, Sweden
Twitter
@wearesinch
3,656 Twitter followers
LinkedIn® Page
www.linkedin.com
4,048 employees on LinkedIn®
Voximplant
(36)4.8 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Voximplant is a communications platform as a service, it allows developers to add real-time communications features (voice, video and messaging) in their applications without a need to build any backe

    Users
    No information available
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 56% Mid-Market
    • 28% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Voximplant features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 8.9
    9.2
    Ease Of Integration
    Average: 8.6
    9.7
    Professional Support
    Average: 8.5
    8.9
    Communication Varieties
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    VoxImplant
    Year Founded
    2013
    HQ Location
    Palo Alto, California
    Twitter
    @voximplant
    972 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    182 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Voximplant is a communications platform as a service, it allows developers to add real-time communications features (voice, video and messaging) in their applications without a need to build any backe

Users
No information available
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 56% Mid-Market
  • 28% Small-Business
Voximplant features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 8.9
9.2
Ease Of Integration
Average: 8.6
9.7
Professional Support
Average: 8.5
8.9
Communication Varieties
Average: 8.3
Seller Details
Seller
VoxImplant
Year Founded
2013
HQ Location
Palo Alto, California
Twitter
@voximplant
972 Twitter followers
LinkedIn® Page
www.linkedin.com
182 employees on LinkedIn®
CM.com
(12)4.8 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Today, people all over the world are connected via their mobile phones. All-day, every day. Businesses, as well as their customers, are looking for more efficient and customer-centric ways to commun

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 50% Small-Business
    • 50% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • CM.com features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 8.9
    9.2
    Ease Of Integration
    Average: 8.6
    9.2
    Professional Support
    Average: 8.5
    9.2
    Communication Varieties
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    CM.com
    Year Founded
    1999
    HQ Location
    Breda, Noord-Brabant
    Twitter
    @CMcom_
    1,714 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    634 employees on LinkedIn®
    Ownership
    AMS: CMCOM
Product Description
How are these determined?Information
This description is provided by the seller.

Today, people all over the world are connected via their mobile phones. All-day, every day. Businesses, as well as their customers, are looking for more efficient and customer-centric ways to commun

Users
No information available
Industries
No information available
Market Segment
  • 50% Small-Business
  • 50% Mid-Market
CM.com features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 8.9
9.2
Ease Of Integration
Average: 8.6
9.2
Professional Support
Average: 8.5
9.2
Communication Varieties
Average: 8.3
Seller Details
Seller
CM.com
Year Founded
1999
HQ Location
Breda, Noord-Brabant
Twitter
@CMcom_
1,714 Twitter followers
LinkedIn® Page
www.linkedin.com
634 employees on LinkedIn®
Ownership
AMS: CMCOM
Kaleyra
(14)4.5 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Kaleyra is a global cloud communications platform that offers multi-channel integrated services to financial institutions and enterprises.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 36% Mid-Market
    • 36% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Kaleyra Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    1
    Cons
    Missing Features
    1
    Slow Performance
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Kaleyra features and usability ratings that predict user satisfaction
    7.9
    Has the product been a good partner in doing business?
    Average: 8.9
    9.3
    Ease Of Integration
    Average: 8.6
    9.1
    Professional Support
    Average: 8.5
    9.1
    Communication Varieties
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Kaleyra
    Year Founded
    1999
    HQ Location
    Milano, Milan, Italy
    LinkedIn® Page
    www.linkedin.com
    7 employees on LinkedIn®
    Ownership
    NYSE: KLR
Product Description
How are these determined?Information
This description is provided by the seller.

Kaleyra is a global cloud communications platform that offers multi-channel integrated services to financial institutions and enterprises.

Users
No information available
Industries
No information available
Market Segment
  • 36% Mid-Market
  • 36% Small-Business
Kaleyra Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
1
Cons
Missing Features
1
Slow Performance
1
View All Pros and Cons
Kaleyra features and usability ratings that predict user satisfaction
7.9
Has the product been a good partner in doing business?
Average: 8.9
9.3
Ease Of Integration
Average: 8.6
9.1
Professional Support
Average: 8.5
9.1
Communication Varieties
Average: 8.3
Seller Details
Seller
Kaleyra
Year Founded
1999
HQ Location
Milano, Milan, Italy
LinkedIn® Page
www.linkedin.com
7 employees on LinkedIn®
Ownership
NYSE: KLR
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