It's been two months since this profile received a new review

CM.com Reviews & Product Details

Today, people all over the world are connected via their mobile phones. All-day, every day. Businesses, as well as their customers, are looking for more efficient and customer-centric ways to communicate with each other through mobile channels. Conversational Commerce promises just that; you can be exactly where your customers are. Conversational Commerce is the smart combination of all the popular messaging channels, data tools, and payment solutions. It allows customers to contact businesses and finish the path-to-purchase within their favorite messaging channel. Have rich, efficient and customer-centric conversations with your customer on mobile, without any technological barriers. CM.com provides a smart combination of messaging channels, such as SMS, RCS, WhatsApp Business, and Apple Business Chat combined with a Customer Data Platform and other platform features. CM.com is one of the first Cloud Communication Platforms in the world with integrated Payment functionality. The CM.com platform can be used via API and Web App.

Seller

CM.com

Discussions

CM.com Community

Languages Supported

Afrikaans, German, English, French, Italian, Japanese, Dutch, Spanish, Chinese (Simplified)

Overview by

Nicole de Mocskonyi

Top-Rated Alternatives

Vonage Communications APIs

4.2/5

(367)

View All Alternatives

CM.com Media

CM.com Demo - CM.com Multi-Channel Messaging Apps

CM.com offers more messaging and conversational channels than any other Cloud Communications Platform provider out there. From SMS, Apple Business Chat, WhatsApp, Facebook, Twitter, Viber, and more, easily access our entire suite of messaging apps through CM.com's single Business Messaging API or...

CM.com Demo - Communications Platform - Messaging Gateway API - Business Messaging API by CM.com - USA

CM.com's Business Messaging API is made to simplify the lives of your developers while also providing your organization with the power of multi-channel messaging apps. We've combined multi-channel messaging apps into a single API for hassle-free implementation and flexible programming.

CM.com Demo - CM.com Mobile Marketing Cloud Solution

CM.com offers a true end-to-end B2C omnichannel marketing automation platform for mobile messaging. Easily add new communication channels into your marketing mix like SMS, WhatsApp, Email, Apple Business Chat, Twitter, Facebook, & more. To make Mobile Marketing even more seamless, we've made ...

CM.com Demo - CM.com Mobile Service Cloud Solution

CM.com's Mobile Service Cloud provides a seamless solution for omnichannel customer service and support. Allow customers to reach your business for FAQs, issues, requests, and general inquiries through the messaging channel of their preference. All your business has to do is request your desired ...

CM.com Reviews (12)

G2 reviews are authentic and verified.

Here's how.

Paula B.

Head of Marketing

Information Services

Mid-Market (51-1000 emp.)

3/10/2023

"Two-Way SMS Services and Real-Time Customer Interactions"

3.5/5

What do you like best about CM.com?

I like it because that team CM.com provides us with proactive support that helps us at the right time. The app is easy to set up and use for the whole team, and they quickly solve all our queries. The team is also responsive to questions and problems, and helps to quickly move to their solutions if we need a quick solution. Review collected by and hosted on G2.com.

What do you dislike about CM.com?

I do not see any drawbacks, I am quite satisfied, it would be even better, of course, to lower the price a little Review collected by and hosted on G2.com.

What problems is CM.com solving and how is that benefiting you?

The benefit of this company is that when using CM.com solves various problems related to communication, such as providing reliable two-way SMS services, improving the efficiency of SMS delivery, the ability to communicate with customers in real time and offering a simple and convenient platform. These solutions benefit us by providing immediate response to customer requests, improving customer service, building trust with partners and helping to quickly identify and solve problems. Review collected by and hosted on G2.com.

Verified User in Computer Software

Mid-Market (51-1000 emp.)

9/9/2021

"Great Tech--Even Greater Support!"

5/5

What do you like best about CM.com?

My team loves that the CM.com team provides proactive support to help us when we're in need. You can tell they do everything they can to help us when they can. Review collected by and hosted on G2.com.

What do you dislike about CM.com?

Rachel E.

Digital Marketing Specialist

Small-Business (50 or fewer emp.)

2/25/2022

"Sabrina has taken such good care of us, super responsive, and really awesome"

5/5

What do you like best about CM.com?

Sabrina has been so amazing -- she's gone above and beyond to help us reach our customer care goals for our company -- and with her help Robin has been an awesome tool for us to connect with out guests in live-time chats on their preferred platform which is next level :) Review collected by and hosted on G2.com.

What do you dislike about CM.com?

We've been super grateful and are always excited by all the new capabilities Review collected by and hosted on G2.com.

Verified User in Computer Software

Mid-Market (51-1000 emp.)

8/19/2021

"Great company with wonderful support"

5/5

What do you like best about CM.com?

The application has been easy to setup, use and implement for our whole team. The CM team is very responsive to our feature requests and we have seen quick resolutions for all of our asks and additional support. We really appreciate the responsiveness of the organization. We needed to find a quick solution after our current provider was dropping the ball and CM helped us transition quickly! Review collected by and hosted on G2.com.

What do you dislike about CM.com?

No real downsides with CM! Our only issues might be some of the carriers themselves, but CM has helped us so we understand all regulations to work through this. Review collected by and hosted on G2.com.

Recommendations to others considering CM.com:

A great solution with a wonderful team; we've worked with other providers in the space, and CM truly makes us feel like a partner! Review collected by and hosted on G2.com.

What problems is CM.com solving and how is that benefiting you?

We were looking for high deliverability and ease of use to help ensure that our partners have trust in our platform - partnering with CM has helped reassure our partners that they are in good hands. Review collected by and hosted on G2.com.

Natalia I.

Head of the content group

Mid-Market (51-1000 emp.)

9/27/2021

"An extremely helpful company and employees, big thanks to Sabrina Luedtke and Evan Manning!"

5/5

What do you like best about CM.com?

Sabrina and Evan are always ready to help and offer their solutions. They're extremely eager to cooperate as well. Review collected by and hosted on G2.com.

What do you dislike about CM.com?

There was an issue when one of the employees who worked with our company accidentally quitted the company. It took Sabrina and Evan some time to catch up but they coped with the task perfectly. Review collected by and hosted on G2.com.

Verified User in Pharmaceuticals

Small-Business (50 or fewer emp.)

8/23/2021

"Excellent support and attention!"

5/5

What do you like best about CM.com?

CM offered us a practical and easy-to-implement solution among the different work teams. The few times we had questions, their customer service guided us step by step and helped us solve them. Review collected by and hosted on G2.com.

What do you dislike about CM.com?

More than a dislike, we would like to see how you could increase lexicon processing according to different regions Review collected by and hosted on G2.com.

Mike O.

Head of Product

Small-Business (50 or fewer emp.)

8/26/2021

"Great team, great service - highly recommend!"

4.5/5

What do you like best about CM.com?

Very responsive and knowledgable team, good sending services and good support network for their reporting and delivery. Review collected by and hosted on G2.com.

What do you dislike about CM.com?

Their sending services are a bit pricey, but worth it for the 'white glove treatment' we've received. Review collected by and hosted on G2.com.