Best AI Chatbots Software for Medium-Sized Businesses

How Many AI Chatbots Software Products Does G2 Track?

Total Products under this Category: 1,087

Category Stats (Aug 2026)

  • Average Rating: 4.61/5 (↑0.01 vs Jul 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: MyOperator (+8.29%) - Among all products in this category, MyOperator recorded the largest rating increase compared to last month

Last updated: August 04, 2026

How Does G2 Rank AI Chatbots Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 67,900+ Authentic Reviews
  • 1,087+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for AI Chatbots Software

G2 Grid® for AI Chatbots Software plotting products by satisfaction and market presence

Highlighted products: ChatGPT, Notion, Claude, Gemini, Perplexity, Google Cloud Dialogflow, ClickUp, and indigitall.

Underlying data: [Grid® JSON](https://www.g2.com/categories/ai-chatbots/grids.json?focus%5B%5D=chatgpt&focus%5B%5D=notion&focus%5B%5D=claude-2025-12-11&focus%5B%5D=google-gemini&focus%5B%5D=perplexity&focus%5B%5D=google-cloud-dialogflow&focus%5B%5D=clickup&focus%5B%5D=indigitall&segment=mid-market)

Sponsored

Zoho People

Zoho People is a cloud-based HR software designed to help businesses streamline and automate their HR processes—right from onboarding to offboarding. It offers a comprehensive suite of tools including time and attendance tracking, leave management, performance reviews, employee self-service, document management, and more. With Zoho People, HR teams can reduce manual work, ensure compliance, and offer a better experience to employees. It’s highly customizable, integrates with popular third-party apps, and scales with your organization—whether you're a startup or an enterprise. ✅ Attendance & Time Tracking: Monitor work hours, manage shifts, and integrate with biometric systems. ✅ Leave Management: Automate leave policies, approvals, and accruals. ✅ Performance Management: Enable 360° reviews, set goals, and track progress. ✅ Employee Self-Service: Let employees update info, request time off, and access policies. ✅ HR Workflows: Automate tasks like onboarding, document collection, and approvals. ✅ Custom Forms & Fields: Tailor the system to match your unique HR processes. ✅ Integration-Ready: Connect with Zoho apps, Google Workspace, Microsoft 365, and more. Try Zoho People now: https://www.zoho.com/people/signup.html

Visit website

ChatGPT

ChatGPT is an advanced AI language model developed by OpenAI, designed to assist users in generating human-like text based on the input it receives. It serves as a versatile tool for a wide range of applications, including drafting emails, writing code, creating content, and providing detailed explanations on various topics. ChatGPT is continually evolving to enhance user experience and meet diverse needs. Key Features and Functionality: - Natural Language Understanding: ChatGPT can comprehend and generate text that closely resembles human conversation, making interactions intuitive and engaging. - Versatile Applications: It supports tasks such as content creation, coding assistance, learning new concepts, and more, catering to both personal and professional use cases. - Continuous Improvement: OpenAI regularly updates ChatGPT to improve its performance, accuracy, and safety, ensuring it remains a reliable tool for users. Primary Value and User Solutions: ChatGPT addresses the need for efficient and accessible assistance in various domains. By leveraging its advanced language processing capabilities, it helps users save time, enhance productivity, and access information seamlessly. Whether it's drafting documents, learning new subjects, or automating routine tasks, ChatGPT provides a valuable resource that adapts to individual requirements, making it an indispensable tool in today's digital landscape.

Average Rating: 4.6/5.0

Total Reviews: 2,838

How Do G2 Users Rate ChatGPT?

  • Understanding: 8.9/10 (Category avg: 8.9/10)
  • Ease of Use: 9.5/10 (Category avg: 9.2/10)
  • Reliability: 8.1/10 (Category avg: 8.8/10)
  • Error Learning: 8.2/10 (Category avg: 8.1/10)

Who Is the Company Behind ChatGPT?

  • Seller: OpenAI
  • Year Founded: 2015
  • HQ Location: San Francisco, CA
  • Twitter: @OpenAI
    4,941,980 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    8,807 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Student, Software Engineer
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 54% Small, 27% Medium

What Do G2 Reviewers Say About ChatGPT?

AI-generated summary from verified user reviews

Pros
  • Users find ChatGPT's ease of use refreshing, streamlining complex tasks and enhancing daily productivity effortlessly.
  • Users love the quick and conversational responses from ChatGPT, making information access seamless and efficient.
  • Users find ChatGPT to be a helpful creative assistant, enhancing productivity with fresh ideas and effective solutions.
  • Users value the time-saving capabilities of ChatGPT, enhancing productivity and streamlining workflows across diverse tasks.
  • Users find that ChatGPT's time-saving capabilities streamline their workflows, enhancing creativity and productivity in design tasks.
Cons
  • Users note the limitations in accuracy and source referencing of ChatGPT, requiring occasional verification with external tools.
  • Users find the context understanding of ChatGPT lacking, leading to confusion and repetition during conversations.
  • Users are frustrated by the limited context window in ChatGPT, hindering its ability to process extensive inputs effectively.
  • Users experience inaccuracy in ChatGPT, noting repetitive responses and occasional poor understanding of complex topics.
  • Users face inaccurate responses from ChatGPT, often requiring rephrasing for better context and clarity in answers.

What Are Recent G2 Reviews of ChatGPT?

What Are G2 Users Discussing About ChatGPT?

Notion

Notion is the connected AI workspace that brings all work together in a tool that adapts to every team—with AI to find answers and automate busywork. It's one place for search, manage projects, capture notes and company knowledge, and collaborate as a team. Millions love Notion because it increases productivity, reduces tools & costs, and empowers everyone to do their best work. Unlike fragmented, rigid software, Notion connects work into one tool that’s customizable and people love to use. Now you have beautiful tools to build your life’s work.

Average Rating: 4.6/5.0

Total Reviews: 12,458

How Do G2 Users Rate Notion?

  • Understanding: 8.2/10 (Category avg: 8.9/10)
  • Ease of Use: 8.3/10 (Category avg: 9.2/10)
  • Reliability: 8.2/10 (Category avg: 8.8/10)
  • Error Learning: 7.3/10 (Category avg: 8.1/10)

Who Is the Company Behind Notion?

  • Seller: Notion
  • Company Website:
  • Year Founded: 2016
  • HQ Location: San Francisco, California
  • Twitter: @NotionHQ
    518,653 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    7,360 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Software Engineer, Student
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 62% Small, 24% Medium

What Do G2 Reviewers Say About Notion?

AI-generated summary from verified user reviews

Pros
  • Users find Notion's ease of use enhances collaboration and organization, making workflows more intuitive and efficient.
  • Users appreciate the versatile features of Notion, enhancing organization and productivity across various projects and documentation.
  • Users appreciate the AI integration in Notion, enhancing organization and automating repetitive tasks effectively.
  • Users find Notion intuitive and easy to use, significantly improving organization and enhancing overall productivity for their businesses.
  • Users value the organizational capabilities of Notion, enhancing workflow and productivity through versatile features and AI tools.
Cons
  • Users find the learning curve challenging, often struggling with navigation and editing in Notion's expansive features.
  • Users find Notion's limited features restrictive, hoping for enhanced design options and AI integration improvements.
  • Users find Notion's interface difficult to navigate, with a steep learning curve for new users and formatting challenges.
  • Users find Notion lacking in essential features, leading to workarounds and a less optimized experience for complex tasks.
  • Users struggle with usage limitations, particularly when managing larger projects and basic document creation tasks in Notion.

What Are Recent G2 Reviews of Notion?

Claude

Claude is a state-of-the-art large language model (LLM) developed by Anthropic, designed to serve as a helpful, honest, and harmless AI assistant. With its advanced reasoning capabilities and conversational tone, Claude excels in tasks ranging from complex coding to in-depth financial analysis, making it a versatile tool for developers, enterprises, and financial professionals. Key Features and Functionality: - Advanced Coding Capabilities: Claude Opus 4 leads in coding performance, achieving top scores on benchmarks like SWE-bench and Terminal-bench. It supports sustained, long-running tasks, enabling continuous work for several hours, which is ideal for complex software development projects. - Financial Analysis Tools: Claude integrates seamlessly with financial data platforms such as Databricks and Snowflake, providing a unified interface for market analysis, research, and investment decision-making. It offers direct hyperlinks to source materials for instant verification, enhancing the efficiency of financial workflows. - Extended Context Windows: With an enhanced 500k context window available in Claude Sonnet 4, users can upload extensive documents, including hundreds of sales transcripts or large codebases, facilitating comprehensive analysis and collaboration. - Tool Use and Integration: Claude's extended thinking capabilities allow it to utilize tools like web search during reasoning processes, improving response accuracy. It also supports background tasks via GitHub Actions and integrates natively with development environments like VS Code and JetBrains for seamless pair programming. - Enterprise-Grade Security: The Claude Enterprise plan offers advanced security features, including Single Sign-On (SSO), Just-in-Time Provisioning (JIT), role-based permissions, audit logs, and custom data retention controls, ensuring data safety and compliance for organizations. Primary Value and User Solutions: Claude addresses the need for a reliable and intelligent AI assistant capable of handling complex tasks across various domains. For developers, it enhances productivity through advanced coding support and integration with development tools. Financial professionals benefit from its ability to unify and analyze diverse data sources, streamlining research and decision-making processes. Enterprises gain from its scalable solutions and robust security features, enabling efficient and secure deployment of AI capabilities within their operations. Overall, Claude empowers users to achieve higher efficiency, accuracy, and innovation in their respective fields.

Average Rating: 4.6/5.0

Total Reviews: 429

How Do G2 Users Rate Claude?

  • Understanding: 8.9/10 (Category avg: 8.9/10)
  • Ease of Use: 9.2/10 (Category avg: 9.2/10)
  • Reliability: 8.8/10 (Category avg: 8.8/10)
  • Error Learning: 7.6/10 (Category avg: 8.1/10)

Who Is the Company Behind Claude?

  • Seller: Anthropic
  • HQ Location: San Francisco, California
  • Twitter: @AnthropicAI
    1,440,248 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    5,178 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Software Engineer, Data Analyst
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 52% Small, 33% Medium

What Do G2 Reviewers Say About Claude?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Claude, enabling them to create clear and structured educational content effortlessly.
  • Users commend Claude for its ability to maintain long, deep discussions, enhancing their intellectual and creative projects.
  • Users find Claude to be exceptionally helpful for deep discussions and managing various intellectual tasks effectively.
  • Users value the accurate results provided by Claude, enhancing their efficiency and experience with the tool.
  • Users value Claude's clear and structured communication, enhancing their ability to educate and inform effectively.
Cons
  • Users find usage limitations frustrating, especially with access restrictions and inconsistent performance impacting their experience.
  • Users find Claude has significant limitations in visual content support, integration, and responsiveness, affecting efficiency and creativity.
  • Users find Claude's limited functionality restrictive, particularly in visual content support and research speed.
  • Users find Claude overly cautious and slow to respond, which can hinder quick and efficient communication.
  • Users express concern over resource limitations like token usage and search caps, affecting productivity significantly.

What Are Recent G2 Reviews of Claude?

Gemini

Gemini is a family of multimodal, generative AI models. These models were developed by Google DeepMind and Google Research. They are designed to understand, operate across, and combine different types of information. This includes text, images, audio, video, and code. Gemini serves as a versatile, everyday AI assistant and powers a conversational chatbot. Key Product Features & Capabilities Multimodal Understanding: Gemini understands and combines text, images, audio, video, and code. It can analyze complex documents, code repositories, and long videos. Conversational AI: Gemini allows for natural conversations. It functions as an intelligent assistant that can brainstorm, plan, and discuss topics. Deep Research & Analysis: Gemini can analyze websites and user files to generate reports. It can also create audio overviews of the information. Agentic Capabilities: Users can create custom "Gems" (specialized AI experts). The models can act as agents to take actions in tools like Chrome. Integrated Productivity: Gemini is integrated into Gmail, Google Docs, Drive, and Meet. This helps summarize, write, edit, and organize information. Creative Tools: Features include image generation and video creation, enabling the generation of 8-second videos with sound. Long Context Window: High-end models feature up to a 1 million-token context window. This is capable of analyzing large amounts of data.

Average Rating: 4.4/5.0

Total Reviews: 371

How Do G2 Users Rate Gemini?

  • Understanding: 8.8/10 (Category avg: 8.9/10)
  • Ease of Use: 9.2/10 (Category avg: 9.2/10)
  • Reliability: 8.7/10 (Category avg: 8.8/10)
  • Error Learning: 8.3/10 (Category avg: 8.1/10)

Who Is the Company Behind Gemini?

  • Seller: Google
  • Year Founded: 1998
  • HQ Location: Mountain View, CA
  • Twitter: @google
    31,899,995 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    341,888 employees on LinkedIn®
  • Ownership: NASDAQ:GOOG

Who Uses This Product?

  • Who Uses This: Software Engineer, Student
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 49% Small, 29% Medium

What Do G2 Reviewers Say About Gemini?

AI-generated summary from verified user reviews

Pros
  • Users commend Gemini for its ease of use, enabling smooth operations and efficient documentation and problem-solving.
  • Users find Gemini's usefulness for brainstorming and summarizing notes exceptional, making it a go-to for quick answers.
  • Users love Gemini for its helpfulness in email creation, brainstorming, and simplifying data analysis tasks.
  • Users value the seamless content creation capabilities of Gemini, allowing for diverse and impressive visual outputs.
  • Users love the speed of Gemini, delivering creative suggestions and solutions in mere seconds.
Cons
  • Users find Gemini's limitations in accuracy and responsiveness frustrating, often preferring alternatives for concise answers.
  • Users find the inaccuracy in image generation and data problematic, affecting trust and usability significantly.
  • Users find usage limitations in Gemini, particularly in terms of context awareness and integration capabilities.
  • Users are frustrated by Gemini's technical issues, including inaccurate responses and unreliable code generation, affecting usability.
  • Users find that Gemini has a limited ability to understand context, resulting in generic responses and missed nuances.

What Are Recent G2 Reviews of Gemini?

Perplexity

Perplexity is an AI-powered search engine designed to transform how users discover and interact with information. By processing user queries through advanced language models, it delivers concise, conversational answers backed by verifiable sources. Each response includes citations and links to original content, enabling users to verify information and delve deeper into topics. This approach streamlines the search experience, moving beyond traditional search engines that present numerous links for users to sift through. Key Features and Functionality: - Conversational Search Interface: Users can ask questions in natural language and receive direct, concise answers. - Real-Time Web Integration: The platform searches the web in real-time to provide up-to-date information. - Source Citations: Each response includes citations and links to original sources, ensuring transparency and credibility. - Multiple AI Model Integration: Perplexity integrates cutting-edge AI models, including OpenAI's GPT models and Anthropic's Claude, allowing users to choose the model that best fits their specific needs. - Freemium Model: Offers a free version with access to a proprietary large language model, while the paid Perplexity Pro subscription provides access to advanced models like GPT-4, Claude 3, Mistral Large, Llama 3, and an experimental Perplexity model. Primary Value and User Solutions: Perplexity addresses the inefficiencies of traditional search engines by providing direct, concise answers to user queries, eliminating the need to sift through numerous links. Its integration of multiple AI models and real-time web search capabilities ensures that users receive accurate and current information. The inclusion of source citations enhances transparency and trustworthiness, making it a valuable tool for researchers, professionals, and the general public seeking reliable information efficiently.

Average Rating: 4.4/5.0

Total Reviews: 325

How Do G2 Users Rate Perplexity?

  • Understanding: 8.4/10 (Category avg: 8.9/10)
  • Ease of Use: 9.3/10 (Category avg: 9.2/10)
  • Reliability: 8.1/10 (Category avg: 8.8/10)
  • Error Learning: 7.5/10 (Category avg: 8.1/10)

Who Is the Company Behind Perplexity?

  • Seller: Perplexity AI
  • Year Founded: 2022
  • HQ Location: San Francisco, California
  • Twitter: @perplexity_ai
    494,413 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,405 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Founder, Software Engineer
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 51% Small, 17% Medium

What Do G2 Reviewers Say About Perplexity?

AI-generated summary from verified user reviews

Pros
  • Users enjoy the ease of use of Perplexity, finding initial setup and navigation incredibly simple and convenient.
  • Users appreciate the ease of use and quick implementation of Perplexity, making it a convenient research tool.
  • Users find Perplexity's helpful quality content and quick access to factual data invaluable for research and learning.
  • Users find the easy setup of Perplexity exceptionally convenient, allowing for quick and hassle-free implementation.
  • Users love Perplexity's multi-modal capabilities, enhancing research with customizable assistants and fast, reliable answers.
Cons
  • Users find usage limitations with Perplexity, expressing concerns over subscription constraints and the need for more detailed responses.
  • Users feel that Perplexity needs improvement in question answering and handling complex topics more effectively.
  • Users note the need for improved context understanding, as responses can be oversimplified and lack accuracy.
  • Users find AI limitations in Perplexity affect accuracy and understanding of human language, diminishing overall experience.
  • Users often face inaccurate data from Perplexity, leading to unreliable information and requiring frequent verification.

What Are Recent G2 Reviews of Perplexity?

Google Cloud Dialogflow

Lifelike conversational AI with state-of-the-art virtual agents. Available in two editions: Dialogflow CX (advanced), Dialogflow ES (standard).

Average Rating: 4.4/5.0

Total Reviews: 133

How Do G2 Users Rate Google Cloud Dialogflow?

  • Understanding: 9.0/10 (Category avg: 8.9/10)
  • Ease of Use: 8.7/10 (Category avg: 9.2/10)
  • Reliability: 9.0/10 (Category avg: 8.8/10)
  • Error Learning: 9.0/10 (Category avg: 8.1/10)

Who Is the Company Behind Google Cloud Dialogflow?

  • Seller: Google
  • Year Founded: 1998
  • HQ Location: Mountain View, CA
  • Twitter: @google
    31,899,995 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    341,888 employees on LinkedIn®
  • Ownership: NASDAQ:GOOG

Who Uses This Product?

  • Who Uses This: Software Engineer
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 45% Small, 36% Large

What Do G2 Reviewers Say About Google Cloud Dialogflow?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use in Google Cloud Dialogflow, finding it helpful and user-friendly for interactions.
  • Users love the seamless integration capabilities of Google Cloud Dialogflow, enhancing efficiency with multiple Contact Center providers.
  • Users appreciate the intuitive interface of Dialogflow, enabling quick and easy development of chatbots and voice assistants.
  • Users find the easy setup of Dialogflow invaluable, allowing quick implementation for both beginners and experienced developers.
  • Users admire the amazing features of Google Cloud Dialogflow, enjoying its ease of use and robust capabilities.
Cons
  • Users find that the cost can escalate quickly with high-traffic bots, impacting overall budget management.
  • Users notice that the cost can rise quickly with Google Cloud Dialogflow, impacting budgets for larger scale use.
  • Users find Dialogflow's feature complexity challenging, especially for beginners and advanced use cases, affecting usability.
  • Users find the learning curve steep for Dialogflow, as it can be overwhelming and complex for beginners.
  • Users find the learning difficulty of Dialogflow challenging, particularly for beginners navigating its complex features.

What Are Recent G2 Reviews of Google Cloud Dialogflow?

What Are G2 Users Discussing About Google Cloud Dialogflow?

ClickUp

ClickUp is the world’s first Converged AI Workspace, bringing together all work apps, data, and workflows. ClickUp eliminates all forms of work sprawl to provide 100% context and a single place for humans and agents to work, together. Trusted by more than 20 million users worldwide, ClickUp is on a mission to maximize human productivity.

Average Rating: 4.6/5.0

Total Reviews: 13,085

How Do G2 Users Rate ClickUp?

  • Understanding: 8.9/10 (Category avg: 8.9/10)
  • Ease of Use: 8.5/10 (Category avg: 9.2/10)
  • Reliability: 9.3/10 (Category avg: 8.8/10)
  • Error Learning: 8.7/10 (Category avg: 8.1/10)

Who Is the Company Behind ClickUp?

  • Seller: ClickUp
  • Company Website:
  • Year Founded: 2017
  • HQ Location: San Diego, California
  • Twitter: @clickup
    69,539 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,526 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Project Manager
  • Top Industries: Marketing and Advertising, Computer Software
  • Company Size: 77% Small, 19% Medium

What Do G2 Reviewers Say About ClickUp?

AI-generated summary from verified user reviews

Pros
  • Users praise ClickUp for its ease of use, enhancing collaboration and project management efficiency effortlessly.
  • Users value the robust task management capabilities of ClickUp, enhancing organization, productivity, and overall workflow efficiency.
  • Users value ClickUp's robust features and flexibility, significantly enhancing productivity and project visibility across teams.
  • Users appreciate the flexibility and comprehensive integration of ClickUp, enhancing teamwork and project execution efficiency.
  • Users appreciate the effective collaboration of ClickUp, enabling seamless teamwork and task management on a single platform.
Cons
  • Users find missing features frustrating in ClickUp, especially when crucial tools are restricted by paywalls and limits.
  • Users find the learning curve for beginners to be challenging, requiring time to adapt and master the system.
  • Users find ClickUp has limited features, lacking integrations and complex functionalities, impacting usability and flexibility.
  • Users find ClickUp's interface not intuitive, complicating the discovery of features and overall user experience.
  • Users report experiencing slow loading times in ClickUp, impacting overall efficiency and user experience.

What Are Recent G2 Reviews of ClickUp?

What Are G2 Users Discussing About ClickUp?

Glia

Glia is the No. 1 platform for intelligent banking interactions, providing an AI workforce purpose-built for the banking industry — and the only one with a zero-hallucination and prompt injection guarantee for customer and member AI. Trusted by over 700 financial institutions, Glia’s ChannelLess® architecture eliminates the friction of traditional support by unifying voice, digital and AI into a single efficient foundation. With 1,000+ pre-built banking goals and seamless human-to-AI handoffs, we help institutions slash operational costs and abandonment rates while accelerating growth in loans and deposits. Our mission is to help build thriving communities, ensuring that every banking interaction — AI or human — builds lasting trust and measurable value. Learn more at glia.com.

Average Rating: 4.8/5.0

Total Reviews: 86

How Do G2 Users Rate Glia?

  • Ease of Use: 9.6/10 (Category avg: 9.2/10)

Who Is the Company Behind Glia?

  • Seller: Glia
  • Company Website:
  • Year Founded: 2012
  • HQ Location: New York, New York
  • Twitter: @GliaInc
    1,471 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    468 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Banking, Financial Services
  • Company Size: 67% Medium, 17% Small

What Do G2 Reviewers Say About Glia?

AI-generated summary from verified user reviews

Pros
  • Users value the responsive customer support from Glia, enhancing their experience and smooth operations.
  • Users value the exceptional customer support of Glia, making implementation and usage seamless and efficient.
  • Users praise the ease of use of Glia, enabling seamless implementation and effective customer support for enhanced experiences.
  • Users value Glia's efficiency in streamlining service processes, allowing for quicker resolutions and improved member satisfaction.
  • Users rave about Glia's exceptional support and feature richness, enhancing the overall member experience seamlessly.
Cons
  • Users express a desire for missing features like better insights and detailed reporting in Glia's virtual assistant.
  • Users face integration issues with Glia, struggling to incorporate it smoothly with existing systems and software.
  • Users express frustration over the limited feature of media type selection that complicates using Glia effectively.
  • Users experience poor customer support, often facing generic responses that don't adequately address their inquiries or issues.
  • Users feel that reporting could be improved with better scheduling and data integrity to enhance functionality.

What Are Recent G2 Reviews of Glia?

What Are G2 Users Discussing About Glia?

indigitall

indigitall is a comprehensive customer engagement platform built to deliver seamless, personalized experiences across every digital touchpoint. By unifying all your inbound and outbound communication channels—including push notifications, WhatsApp, and advanced AI Agents—we provide the tools for you to genuinely understand your audience. This holistic approach empowers brands to launch automated, targeted campaigns that not only boost engagement but directly drive conversion and long-term customer value. To learn more, visit indigitall.com.

Average Rating: 4.8/5.0

Total Reviews: 433

How Do G2 Users Rate indigitall?

  • Understanding: 9.1/10 (Category avg: 8.9/10)
  • Ease of Use: 9.3/10 (Category avg: 9.2/10)
  • Reliability: 9.1/10 (Category avg: 8.8/10)
  • Error Learning: 9.0/10 (Category avg: 8.1/10)

Who Is the Company Behind indigitall?

  • Seller: indigitall
  • Company Website:
  • Year Founded: 2013
  • HQ Location: Spain
  • Twitter: @indigitall
    118 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    96 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Journalist, Marketing
  • Top Industries: Telecommunications, Marketing and Advertising
  • Company Size: 41% Medium, 35% Small

What Do G2 Reviewers Say About indigitall?

AI-generated summary from verified user reviews

Pros
  • Users find indigitall incredibly easy to use, with intuitive navigation and efficient campaign management across multiple channels.
  • Users appreciate the helpful support team of Indigitall, enhancing confidence and simplifying daily tasks effectively.
  • Users commend the responsive customer support of Indigitall, appreciating quick and helpful answers to their queries.
  • Users find Indigitall highly useful for client communication, enabling effective digital campaigns with real-time analysis and support.
  • Users praise Indigitall for its smart automation, which significantly enhances communication and boosts audience engagement.
Cons
  • Users note a learning curve for advanced features, suggesting clearer guidance could enhance the experience for beginners.
  • Users note a steep learning curve with Indigitall, which can challenge those new to advanced features and tools.
  • Users note that feature complexity can be overwhelming initially, especially for smaller teams without technical experience.
  • Users find the integration issues with Salesforce Marketing Cloud and other tools to be cumbersome and complex.
  • Users find the platform not intuitive, noting that clearer guidance and error messages would enhance the experience.

What Are Recent G2 Reviews of indigitall?

Dashworks

Dashworks is the AI search and answer assistant for teams. Unify all your company apps and knowledge bases to get accurate AI-powered answers for all your team's questions.

Average Rating: 4.5/5.0

Total Reviews: 71

How Do G2 Users Rate Dashworks?

  • Understanding: 8.6/10 (Category avg: 8.9/10)
  • Ease of Use: 9.2/10 (Category avg: 9.2/10)
  • Reliability: 8.6/10 (Category avg: 8.8/10)
  • Error Learning: 7.2/10 (Category avg: 8.1/10)

Who Is the Company Behind Dashworks?

  • Seller: HubSpot
  • Year Founded: 2006
  • HQ Location: Cambridge, Massachusetts, United States
  • Twitter: @HubSpot
    784,270 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    12,158 employees on LinkedIn®
  • Ownership: NYSE:HUBS

Who Uses This Product?

  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 51% Medium, 28% Small

What Do G2 Reviewers Say About Dashworks?

AI-generated summary from verified user reviews

Pros
  • Users praise the amazing search results of Dashworks, enhancing information retrieval and troubleshooting within Google Workspace.
  • Users find Dashworks incredibly helpful for streamlining processes and improving customer satisfaction within support operations.
  • Users praise the easy integrations of Dashworks, simplifying operations and enhancing workflow efficiency across platforms.
  • Users highlight the seamless integrations of Dashworks, enhancing workflow efficiency and data accessibility across platforms.
  • Users praise Dashworks for its time-saving capabilities, enhancing workflow efficiency and quick access to information.
Cons
  • Users note that the search functionality can be imprecise, leading to irrelevant results and some manual effort required.
  • Users often experience slow performance with Dashworks, leading to frustrating delays in query responses and data retrieval.
  • Users experience inefficient search functionality in Dashworks, often retrieving unrelated results and lacking prompt updates from improvements.
  • Users find the AI limitations in Dashworks frustrating, especially with slow responses and repetitive answers to queries.
  • Users report editing issues with Dashworks, requiring significant proofreading and lacking functionality for easier content management.

What Are Recent G2 Reviews of Dashworks?

Zapier

Zapier is the #1 workflow automation platform for businesses that want to grow faster by maximizing the efficiency of their teams, tools, and processes without relying on development teams. With our new visual editor, free Filter and Formatter tasks for more control, and reduced task-based pricing, you're going love automating with Zapier. It's free to sign up — no credit card required — and creating your first workflow, what we call a "Zap," is just a few clicks away. Since 2011, over 2 million business have turned to Zapier for their automation needs, including: lead management, sales pipeline, marketing campaigns, customer support, data management, project management, and tickets and incidents.

Average Rating: 4.5/5.0

Total Reviews: 2,065

How Do G2 Users Rate Zapier?

  • Ease of Use: 8.6/10 (Category avg: 9.2/10)

Who Is the Company Behind Zapier?

  • Seller: Zapier
  • Company Website:
  • Year Founded: 2011
  • HQ Location: San Francisco, CA
  • Twitter: @zapier
    95,859 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,473 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, CEO
  • Top Industries: Marketing and Advertising, Information Technology and Services
  • Company Size: 70% Small, 24% Medium

What Do G2 Reviewers Say About Zapier?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Zapier, effortlessly automating tasks with seamless integrations and a user-friendly interface.
  • Users appreciate the seamless automation offered by Zapier, effortlessly connecting tools and saving significant time on tasks.
  • Users love the wide range of integrations in Zapier, enhancing automation and improving productivity across various tools.
  • Users value the easy integrations of Zapier, enabling seamless automation across essential platforms like Google Workspace.
  • Users value the wide range of integrations in Zapier, enhancing task automation across various platforms effortlessly.
Cons
  • Users find Zapier to be expensive for the features it offers, especially when scaling usage over time.
  • Users find that Zapier has pricing issues as costs surge with advanced workflows, limiting access to essential features.
  • Users find the setup complexity of Zapier challenging, especially in error diagnosis and testing limitations.
  • Users experience a steep learning curve, particularly those without a coding background, making efficient usage challenging.
  • Users find Zapier's limited features in the free plan restrictive for growing workflows and advanced automations.

What Are Recent G2 Reviews of Zapier?

What Are G2 Users Discussing About Zapier?

Microsoft 365 Copilot

Microsoft 365 Copilot is a generative AI assistant for work that’s built into the Microsoft 365 apps people use every day—like Word, Excel, PowerPoint, Outlook, and Teams. It helps you stay in the flow of work by turning your ideas, content, and data into action. Powered by Work IQ, Copilot connects the dots across your work—bringing together your emails, files, meetings, and conversations to deliver more relevant, contextual, and personalized assistance. It understands how work gets done in your organization and adapts to your role, priorities, and patterns over time. Copilot works alongside you to help draft content, analyze data, summarize meetings, and automate tasks—so you can move faster and focus on what matters most. Because it’s built directly into the apps you already use, there’s no need to switch tools or start from scratch. Copilot also inherits Microsoft 365 security, privacy, and compliance controls, so it only surfaces information users are authorized to access while keeping your data protected. By combining AI with the tools and data organizations already rely on, Microsoft 365 Copilot helps people work smarter, move faster, and get more done. Apps like Word, Excel, PowerPoint, Outlook, Teams, and Loop work with Copilot to support users in the context of their work. For example, Copilot in Word helps users create, understand, and edit documents. By using Microsoft 365 Copilot Chat, you can draft content, review what you missed, and get answers to questions by using open-ended prompts. This information is securely grounded in your work data. Copilot Search is an AI-powered universal search experience across all your Microsoft 365 applications and connected non-Microsoft data sources. It's integrated with Microsoft 365 Copilot, so users can find the results they need by using search, then seamlessly transition to chat for deeper exploration or follow-up task completion. Out of the box agents like Facilitator, Interpreter, or Channels help support meeting logistics, communication, and collaboration in Microsoft Teams.

Average Rating: 4.2/5.0

Total Reviews: 62

How Do G2 Users Rate Microsoft 365 Copilot?

  • Understanding: 6.7/10 (Category avg: 8.9/10)
  • Ease of Use: 9.3/10 (Category avg: 9.2/10)
  • Reliability: 6.0/10 (Category avg: 8.8/10)
  • Error Learning: 6.7/10 (Category avg: 8.1/10)

Who Is the Company Behind Microsoft 365 Copilot?

  • Seller: Microsoft
  • Company Website:
  • Year Founded: 1975
  • HQ Location: Redmond, Washington
  • Twitter: @microsoft
    13,091,739 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    231,632 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 34% Large, 32% Medium

What Are Recent G2 Reviews of Microsoft 365 Copilot?

Decagon

Decagon is the most advanced AI platform for customer support. Trusted by companies like Eventbrite, Bilt, Webflow, Substack, Vanta, Rippling, and Curology, Decagon's AI agents do more than just respond to customers - they can analyze conversations, create custom workflows, connect to your existing knowledge bases, and integrate with your preferred CX tools to deliver the best experiences to your customers.

Average Rating: 4.7/5.0

Total Reviews: 27

How Do G2 Users Rate Decagon?

  • Understanding: 8.7/10 (Category avg: 8.9/10)
  • Ease of Use: 8.9/10 (Category avg: 9.2/10)
  • Reliability: 8.9/10 (Category avg: 8.8/10)
  • Error Learning: 9.0/10 (Category avg: 8.1/10)

Who Is the Company Behind Decagon?

  • Seller: Decagon
  • Year Founded: 2023
  • HQ Location: San Francisco, US
  • LinkedIn® Page: www.linkedin.com
    421 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 64% Medium, 18% Large

What Do G2 Reviewers Say About Decagon?

AI-generated summary from verified user reviews

Pros
  • Users commend Decagon for its intuitive functionality and effective workflow management, enhancing team collaboration and productivity.
  • Users commend the implementation ease of Decagon, appreciating its intuitive setup and low maintenance requirements.
  • Users value Decagon for its best-in-class AI integration, enhancing data evaluation and streamlining workflows effectively.
  • Users value the reliable and flexible customer satisfaction provided by Decagon's exceptional AI performance and support.
  • Users praise Decagon for its exceptional support and collaboration, streamlining processes and enhancing overall effectiveness.
Cons
  • Users note the missing features in Decagon, including user roles and audit logs, which need further development.
  • Users find the limited customization frustrating, as it hinders effective navigation and information retrieval.
  • Users find the learning curve challenging, requiring close monitoring and adaptation to fully utilize Decagon's potential.
  • Users face usage limitations with Decagon, including static filters and overwhelming conversation displays, affecting efficiency.
  • Users are frustrated by access restrictions, missing basic features like "Agent Assist" currently limited to Zendesk.

What Are Recent G2 Reviews of Decagon?

Tidio

Tidio is an all-in-one customer support software suite comprising (1) help desk, (2) live chat, (3) chatbot automation, and (4) AI agent features. Over 300,000 businesses across ecommerce, services, and tech use Tidio to streamline communication, resolve issues faster, and drive more sales. With Tidio, support teams can engage customers in real time via live chat, automate responses to FAQs with Flows (rules-based chatbots), and manage conversations from multiple channels like email, Messenger, Instagram, WhatsApp, and email in one unified dashboard. At the heart of the platform is Lyro, Tidio’s conversational AI agent and chatbot, capable of resolving up to 67% of common customer inquiries without human involvement. With a single click, Lyro starts using your company’s existing help content to provide accurate and brand-consistent responses without making up answers. When in doubt, the AI agent will hand over the ticket to your team, enhancing trust between users and your brand. Tidio empowers businesses to scale their support without overwhelming their teams. It reduces missed chats, shortens response times, and frees up agents to focus on complex issues. Start free and get 50 AI-powered conversations with Lyro. No credit card required. 💬 Live Chat • Real-Time Support – Engage with visitors instantly through a lightweight chat widget. • Live Typing Preview – See what users are typing before they hit send. • Canned Responses – Use pre-written replies for quick, consistent answers. • AI Reply Assistant – Enhance responses with GPT-4 suggestions. • User Management – Ban users by IP, view live visitor lists. • Chat Transcripts – Save or email conversation history. • Attachments – Support for sending files (images, docs, videos). ⚙️ Flows (Chatbot Automation) • Visual Automation Builder – No-code drag & drop builder for custom flows. • Pre-designed Templates – 40+ templates designed for eCommerce. • Data Collection – Auto-capture contact info and feedback. • Abandoned Cart Recovery – Send timed offers/discounts. • Third-Party Integrations – Sync data with external tools and platforms. 🤖 Lyro (AI Agent) • Conversational AI – Automatically resolve up to 70% of questions. • Product Recommendations – Suggest items based on Shopify product data. • Multichannel Support – Works across live chat, WhatsApp, Instagram, Messenger. • Multilingual Capabilities – Respond in English, Spanish, French, Portuguese, German. • Analytics – Review AI performance and conversation stats. 🛒 Order Management (for Shopify) • Cart Preview – See what's in the customer's cart in real time. • Order History Access – View past orders for personalized help. • Direct Product Recommendations – Suggest products inside the chat. • Order Management – Cancel, update, or refund orders via chat. • Discount Offering – Share coupon codes live in conversation. 🎫 Ticketing System • Unified Ticket Creation – Convert emails/chats into support tickets. • Tagging and Prioritization – Organize and prioritize tasks. • Operator Tracking – Know who’s assigned to what. • Advanced Filtering – Quickly sort through tickets. • Spam Management – Auto-detect and filter irrelevant messages. 📡 Communication Channels Manage all in one dashboard: • Live Chat – Real-time website conversations. • Email – Integrate multiple inboxes. • Instagram – Reply to DMs and reactions. • Messenger – Chat with Facebook users. 🎨 Customization • Branding – Match chat widget to your site's look & feel. • Visibility Settings – Customize widget display by time/device. • Offline Messaging – Capture leads when you're offline. 📊 Analytics • Performance Monitoring – Track response times, satisfaction, missed chats. • Team Insights – Evaluate individual/team productivity. • Flow Analysis – Optimize automations based on performance data. 🔒 Privacy & Compliance • SOC 2 Type 2 • GDPR • CCPA • EU-US DPF • CPRA • AI Pact

Average Rating: 4.6/5.0

Total Reviews: 1,893

How Do G2 Users Rate Tidio?

  • Understanding: 8.3/10 (Category avg: 8.9/10)
  • Ease of Use: 9.3/10 (Category avg: 9.2/10)
  • Reliability: 8.6/10 (Category avg: 8.8/10)
  • Error Learning: 8.0/10 (Category avg: 8.1/10)

Who Is the Company Behind Tidio?

  • Seller: Tidio
  • Company Website:
  • Year Founded: 2013
  • HQ Location: San Francisco, California
  • Twitter: @tidiocx
    1,306 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    177 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, CEO
  • Top Industries: Retail, Marketing and Advertising
  • Company Size: 90% Small, 9% Medium

What Do G2 Reviewers Say About Tidio?

AI-generated summary from verified user reviews

Pros
  • Users love the ease of use of Tidio, enhancing team communication and providing seamless customer interaction.
  • Users appreciate Tidio for its immediate customer support capabilities, enhancing engagement and satisfaction with timely assistance.
  • Users are impressed by Tidio's efficient AI chatbot, which enhances customer communication and support during peak times.
  • Users praise Tidio's easy setup, making the initial configuration smooth and efficient for getting started quickly.
  • Users love Tidio’s real-time engagement features, making customer interaction seamless and effective across multiple platforms.
Cons
  • Users find Tidio expensive, especially for freelancers seeking affordable licensing options that meet their needs.
  • Users find the missing features in Tidio, like geolocation, to be costly and lacking in flexibility.
  • Users find Tidio's limited customization frustrating, wishing for more control over chatbot settings and workflows.
  • Users find Tidio's pricing to be too expensive and suggest a more flexible payment model for better affordability.
  • Users desire more features in Tidio, such as additional chatbot styles and improved editing capabilities on mobile.

What Are Recent G2 Reviews of Tidio?

What Are G2 Users Discussing About Tidio?

Apollo.io

Apollo.io is an AI-powered go-to-market (GTM) platform that helps revenue teams find, engage, and manage B2B buyers across the entire sales cycle. Apollo.io is the company behind the industry’s first fully agentic GTM platform, transforming how revenue teams execute. Going beyond automation, Apollo’s intelligent agents actively drive results across the entire sales funnel – from prospecting to deal management – all in one place. Trusted by millions of users and hundreds of thousands of companies – including Anthropic, Autodesk, and Docusign – Apollo is making world-class go-to-market simple, intelligent, and accessible for all. Apollo serves sales development representatives, account executives, sales leaders, revenue operations, and marketing teams at B2B organizations of various sizes. Teams use Apollo to build and maintain target account lists, orchestrate outbound and inbound motions, manage opportunities, and understand which activities lead to qualified pipeline and closed revenue. Key capabilities include: Data and targeting: Access to a large B2B database with company and contact details, including firmographic, technographic, and buyer signal data, so users can define ideal customer profiles and create precise segments for outreach. Prospecting and enrichment: Tools to search, filter, and save prospect lists, plus enrichment workflows that keep contact and account records up to date in Apollo and connected systems such as CRM. Sales engagement: Multi-step, multi-channel sequences for email, calls, and tasks that standardize how reps follow up with prospects, with controls for timing, throttling, and deliverability. Agentic and AI-assisted workflows: Intelligent agents and AI features that help with account research, lead scoring, message generation, and next-step recommendations so reps can prioritize and personalize at scale. Deal and activity management: Basic CRM-style functionality for tracking opportunities, stages, activities, and notes, giving teams a single view of pipeline health and sales performance. By combining data, engagement, and deal execution in one platform, Apollo is designed to reduce the number of disconnected tools in a typical GTM stack and provide a consistent workflow for building pipeline and managing deals. This helps organizations improve data quality, increase seller productivity, and run more structured, measurable go-to-market programs.

Average Rating: 4.7/5.0

Total Reviews: 9,417

How Do G2 Users Rate Apollo.io?

  • Understanding: 7.5/10 (Category avg: 8.9/10)
  • Ease of Use: 9.0/10 (Category avg: 9.2/10)
  • Reliability: 9.2/10 (Category avg: 8.8/10)
  • Error Learning: 9.2/10 (Category avg: 8.1/10)

Who Is the Company Behind Apollo.io?

  • Seller: Apollo.io
  • Company Website:
  • Year Founded: 2015
  • HQ Location: San Francisco, CA
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Account Executive, Business Development Manager
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 67% Small, 29% Medium

What Do G2 Reviewers Say About Apollo.io?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Apollo.io, enjoying a simple interface that streamlines their workflow.
  • Users highlight Apollo.io for its streamlined lead generation, enhancing accessibility and efficiency in sales prospecting.
  • Users value the comprehensive database and seamless automation of Apollo.io for efficient prospecting and support.
  • Users appreciate the mass automation and personalization features of Apollo.io, significantly enhancing their outreach efficiency.
  • Users value the time-saving automation of Apollo.io, streamlining outreach and enhancing overall productivity.
Cons
  • Users find the limited CRM integration options frustrating, wishing for more features in the basic plan.
  • Users experience inaccurate data on Apollo.io, requiring manual verification and leading to unreliable contact information.
  • Users find the learning curve steep and the UI clunky, making effective navigation challenging.
  • Users find Apollo.io's limited features restrictive, particularly regarding CRM integrations and sequence allowances in cheaper plans.
  • Users experience data inaccuracy with Apollo.io, finding outdated or incorrect contact information hampers effective outreach efforts.

What Are Recent G2 Reviews of Apollo.io?

What Are G2 Users Discussing About Apollo.io?