
Products classified in the overall AI Chatbots category are similar in many regards and help companies of all sizes solve their business problems. However, medium-sized business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Medium-Sized Business AI Chatbots to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Medium-Sized Business AI Chatbots category.
In addition to qualifying for inclusion in the AI Chatbots Software category, to qualify for inclusion in the Medium-Sized Business AI Chatbots Software category, a product must have at least 10 reviews left by a reviewer from a medium-sized business.
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We’ve trained a model called ChatGPT which interacts in a conversational way. The dialogue format makes it possible for ChatGPT to answer followup questions, admit its mistakes, challenge incorrect premises, and reject inappropriate requests. ChatGPT is a sibling model to InstructGPT, which is trained to follow an instruction in a prompt and provide a detailed response.
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
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Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
This description is provided by the seller.
Notion is a connected workspace where your team can create docs, take notes, manage tasks, and organize your work – all in one place. And now, with Notion AI, you can augment your capabilities in new and unexpected ways. Leverage the power of AI right inside Notion, across all your notes and docs, without the need to jump between your work and a separate AI-powered tool.
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
This description is provided by the seller.
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
This description is provided by the seller.
DeepMind's Gemini is a suite of advanced AI models and products, designed to push the boundaries of artificial intelligence. It represents DeepMind's next-generation system, building on the foundation laid by its previous models like AlphaGo and AlphaFold. Gemini incorporates advancements in large language models (LLMs), multimodal capabilities, and reinforcement learning to provide more powerful, adaptable, and scalable solutions.
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
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Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
This description is provided by the seller.
indigitall is a comprehensive customer engagement platform built to deliver seamless, personalized experiences across every digital touchpoint. By unifying all your inbound and outbound communication channels—including push notifications, WhatsApp, and advanced AI Agents—we provide the tools for you to genuinely understand your audience. This holistic approach empowers brands to launch automated, targeted campaigns that not only boost engagement but directly drive conversion and long-term customer value. To learn more, visit indigitall.com.
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
This description is provided by the seller.
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
This description is provided by the seller.
Apollo is a $1.6B AI-powered sales platform that helps revenue teams find and engage leads, automate outreach, manage deals, and enrich data — all in one place. Known for its industry-leading B2B database of more than 210 million contacts and 35 million companies, Apollo’s end-to-end platform helps businesses of all sizes unlock their full market potential with unparalleled precision and ease. Trusted by 500,000+ companies, including Autodesk, Cyera, and DocuSign, Apollo is building the number one go-to-market platform to make the sales process intelligent, turnkey, and accessible for all. Visit apollo.io to learn more.
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
This description is provided by the seller.
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
This description is provided by the seller.
Lifelike conversational AI with state-of-the-art virtual agents. Available in two editions: Dialogflow CX (advanced), Dialogflow ES (standard).
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
This description is provided by the seller.
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
This description is provided by the seller.
Perplexity is the fastest way to get information. It's a tool that empowers everyone in the world to learn anything in their own way, using their own language or at their own level. When you ask a question, we take all the information available, compress it, and build a bridge between you and the information. If you want to learn about nuclear fission and you have a PhD in math, it can be explained. If you want to learn about nuclear fission and you are in middle school, it can be explained. Perplexity is a tool that you use, not an AI you talk to. We don't anthropomorphize the technology but instead give it to you to wield. Imagine having instant access to the world's knowledge in your pocket. Something that everyone should be able to use and the discerning should appreciate.
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
This description is provided by the seller.
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
This description is provided by the seller.
Podium is an AI native communications platform that deploys AI Employees to help local businesses turn every conversation—text, call, or web chat—into revenue. Trusted by over 100,000 local businesses—from auto dealerships and HVAC services to aesthetics centers and retailers—Podium captures and converts leads 24/7, driving new business and repeat customers. Today, 78% of customers buy from the first business that responds—but most businesses take an hour or more to reply. Podium closes this gap instantly with "Jerry", your always-on AI Employee. From day one, Jerry understands your inventory, responds within two minutes, schedules appointments, books test drives, sends targeted promotions, requests reviews, and even replies to customer feedback on Google. Jerry frees your staff to focus on high-value tasks, ensuring every customer receives white-glove service. Businesses using Podium’s AI Employees report: - 30% increase in sales - 56% higher appointment show rates - 80% more after-hours appointments - 50% higher lead-to-sale conversion rates With tools including Phones, Reviews, Payments, Webchat, Bulk Messaging, and 200+ DMS/CRM integrations, Podium delivers fast, personalized interactions that turn conversations into sales—automatically tracking revenue with every customer touchpoint. Podium is built on over a decade of data and customer insights, earning recognition from Forbes Cloud 100, Inc. 5000, and Fast Company’s Most Innovative Companies. But it’s proudest of its 92% five-star ratings—earned daily from delighted users.
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
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Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
This description is provided by the seller.
Dashworks is the AI search and answer assistant for teams. Unify all your company apps and knowledge bases to get accurate AI-powered answers for all your team's questions.
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
This description is provided by the seller.
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
This description is provided by the seller.
Zoom Virtual Agent is an AI-powered solution that helps businesses deliver fast, effortless support to customers across both voice and digital messaging channels. It uses agentic AI to understand context, reason through complex requests, and take action to resolve issues end to end. Natively connected to Zoom Contact Center, it enables seamless handoffs between virtual and live agents while powering connected workflows and insights through Zoom Quality Management —unifying every channel into a consistent customer journey and driving continuous optimization. Built on Zoom’s scalable, secure platform, it’s fast to deploy, easy to manage, and flexible enough to grow with your business—giving customers instant answers without waiting on live support, reducing customer effort, and driving long-term loyalty that creates measurable financial upside.
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
This description is provided by the seller.
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
This description is provided by the seller.
Letter AI is a unified revenue enablement platform built natively with AI. All in one easy-to-use platform Letter not only is a Content Management System and Learning Management System, our AI workflows and generative AI capabilities create content and AI-powered training and role play in minutes. Being AI-native means our Deal Pursuit capabilities, like AI Sales Rooms and end-to-end RFP automation, are deeply connected to your enablement capabilities. Letter AI empowers your enablement teams to supercharge the revenue journey. Some of the key features of the Letter AI platform include: AI-Powered Training & Coaching: Quickly deliver rich training and onboarding experiences using AI-coached interactive learning, video-based sessions, and certification pathways. Content Creation & Management: Utilize AI to create, manage, and personalize content effectively, enabling the creation of assets such as FAQ documents and competitor battle cards in minutes. Letter AI Co-Pilot: Real-time knowledge retrieval with our Co-Pilot that provides personalized responses based on your content, available in 15 languages to support global enablement. Deal Pursuit & Buyer Engagement: Accelerate the sales cycle with features like an AI Sales Room for interactive customer engagement and end-to-end RFP automation, driving efficiency and effective customer interaction. Security & Privacy: Letter AI emphasizes top-tier security and privacy standards, ensuring customer data protection through certified frameworks like SOC 2 Type II.
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
This description is provided by the seller.
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
This description is provided by the seller.
Kapture is an enterprise-grade, generative AI-powered omnichannel customer experience management platform designed to enhance customer support and engagement. This innovative solution empowers businesses to adapt to the evolving expectations of their customers, transforming standard interactions into exceptional experiences. By leveraging advanced technology and a customer-centric approach, Kapture ensures that every engagement is personalized and relevant, addressing the unique needs of each individual. Targeted primarily at businesses in sectors such as retail, banking, financial services and insurance (BFSI), travel, and consumer durables, Kapture serves over 1,000 organizations across 16 countries. This diverse clientele benefits from Kapture's ability to streamline customer interactions across various channels, including social media, email, chat, and voice. The platform is particularly valuable for companies aiming to enhance their customer service capabilities, improve satisfaction rates, and foster lasting relationships with their customers. Kapture's key features include intelligent routing, real-time analytics, and a unified dashboard that provides a comprehensive view of customer interactions. The intelligent routing system ensures that inquiries are directed to the most suitable agents based on their expertise, leading to quicker and more effective resolutions. Real-time analytics empower businesses to monitor performance metrics, identify trends, and make data-driven decisions to enhance service quality. The unified dashboard consolidates information from multiple channels, enabling support teams to respond promptly and effectively to customer needs. Utilizing Kapture offers benefits that extend beyond improved customer satisfaction. By providing tailored experiences and leveraging AI-driven insights, businesses can increase operational efficiency and reduce response times. Kapture's focus on context and intelligence in every resolution helps organizations not only meet but exceed customer expectations. This capability is particularly crucial in competitive markets where customer loyalty is paramount. Kapture distinguishes itself in the customer experience management category by combining advanced technology with a deep understanding of customer needs. Its omnichannel approach ensures that businesses can engage with their customers seamlessly, regardless of the platform, while its generative AI capabilities facilitate continuous improvement in service delivery. This makes Kapture an essential tool for organizations looking to elevate their customer support and create meaningful, lasting connections with their clientele.
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
This description is provided by the seller.
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
This description is provided by the seller.
ClickUp is the world’s first Converged AI Workspace, bringing together all work apps, data, and workflows. ClickUp eliminates all forms of work sprawl to provide 100% context and a single place for humans and agents to work, together. Trusted by more than 20 million users worldwide, ClickUp is on a mission to maximize human productivity.
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
This description is provided by the seller.
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
This description is provided by the seller.
Tidio is an all-in-one customer support software suite comprising (1) help desk, (2) live chat, (3) chatbot automation, and (4) AI agent features. Over 300,000 businesses across ecommerce, services, and tech use Tidio to streamline communication, resolve issues faster, and drive more sales. With Tidio, support teams can engage customers in real time via live chat, automate responses to FAQs with Flows (rules-based chatbots), and manage conversations from multiple channels like email, Messenger, Instagram, WhatsApp, and email in one unified dashboard. At the heart of the platform is Lyro, Tidio’s conversational AI agent and chatbot, capable of resolving up to 67% of common customer inquiries without human involvement. With a single click, Lyro starts using your company’s existing help content to provide accurate and brand-consistent responses without making up answers. When in doubt, the AI agent will hand over the ticket to your team, enhancing trust between users and your brand. Tidio empowers businesses to scale their support without overwhelming their teams. It reduces missed chats, shortens response times, and frees up agents to focus on complex issues. Start free and get 50 AI-powered conversations with Lyro. No credit card required. 💬 Live Chat • Real-Time Support – Engage with visitors instantly through a lightweight chat widget. • Live Typing Preview – See what users are typing before they hit send. • Canned Responses – Use pre-written replies for quick, consistent answers. • AI Reply Assistant – Enhance responses with GPT-4 suggestions. • User Management – Ban users by IP, view live visitor lists. • Chat Transcripts – Save or email conversation history. • Attachments – Support for sending files (images, docs, videos). ⚙️ Flows (Chatbot Automation) • Visual Automation Builder – No-code drag & drop builder for custom flows. • Pre-designed Templates – 40+ templates designed for eCommerce. • Data Collection – Auto-capture contact info and feedback. • Abandoned Cart Recovery – Send timed offers/discounts. • Third-Party Integrations – Sync data with external tools and platforms. 🤖 Lyro (AI Agent) • Conversational AI – Automatically resolve up to 70% of questions. • Product Recommendations – Suggest items based on Shopify product data. • Multichannel Support – Works across live chat, WhatsApp, Instagram, Messenger. • Multilingual Capabilities – Respond in English, Spanish, French, Portuguese, German. • Analytics – Review AI performance and conversation stats. 🛒 Order Management (for Shopify) • Cart Preview – See what's in the customer's cart in real time. • Order History Access – View past orders for personalized help. • Direct Product Recommendations – Suggest products inside the chat. • Order Management – Cancel, update, or refund orders via chat. • Discount Offering – Share coupon codes live in conversation. 🎫 Ticketing System • Unified Ticket Creation – Convert emails/chats into support tickets. • Tagging and Prioritization – Organize and prioritize tasks. • Operator Tracking – Know who’s assigned to what. • Advanced Filtering – Quickly sort through tickets. • Spam Management – Auto-detect and filter irrelevant messages. 📡 Communication Channels Manage all in one dashboard: • Live Chat – Real-time website conversations. • Email – Integrate multiple inboxes. • Instagram – Reply to DMs and reactions. • Messenger – Chat with Facebook users. 🎨 Customization • Branding – Match chat widget to your site's look & feel. • Visibility Settings – Customize widget display by time/device. • Offline Messaging – Capture leads when you're offline. 📊 Analytics • Performance Monitoring – Track response times, satisfaction, missed chats. • Team Insights – Evaluate individual/team productivity. • Flow Analysis – Optimize automations based on performance data. 🔒 Privacy & Compliance • SOC 2 Type 2 • GDPR • CCPA • EU-US DPF • CPRA • AI Pact
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
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Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
This description is provided by the seller.
Claude, by Anthropic, is a family of advanced AI assistants and Large Language Models (LLMs) designed for safe, helpful, and natural conversation, excelling at tasks like writing, coding, summarizing, reasoning, and data analysis, with features like multimodality (text, image, audio input) and large context windows for handling complex documents, all guided by Anthropic's Constitutional AI principles for ethical behavior
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
This description is provided by the seller.
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
AI chatbots vary significantly in response accuracy and speed. For instance, ChatGPT has a high accuracy rating of 4.7/5, with users noting its quick response times, while Drift scores 4.5/5 for accuracy and is praised for its rapid interactions. Intercom, on the other hand, has a slightly lower accuracy rating of 4.3/5 but is recognized for its speed in delivering responses. Overall, while all three platforms perform well, ChatGPT leads in accuracy, and Drift excels in speed.
Common challenges faced during AI chatbot implementation include integration with existing systems, which 32% of users reported as a significant hurdle, and ensuring accurate natural language processing, cited by 29% of users. Additionally, 25% of users highlighted difficulties in training the chatbot effectively to handle diverse queries. User feedback also indicates that ongoing maintenance and updates are crucial, with 22% noting that keeping the chatbot relevant and functional over time poses a challenge.
AI chatbots offer varying degrees of customization to meet specific business needs. For instance, products like Intercom and Drift allow extensive customization options, including personalized workflows and tailored responses, with user ratings highlighting their flexibility. Conversely, platforms such as Tidio and Chatfuel provide more limited customization, focusing on ease of use over extensive personalization. Overall, user feedback indicates that while many chatbots support customization, the level of flexibility can differ significantly across different solutions.
To measure chatbot performance, track metrics such as user engagement rate, resolution time, customer satisfaction score, and fallback rate. User engagement rate indicates how often users interact with the chatbot, while resolution time measures the efficiency of issue handling. Customer satisfaction score reflects user sentiment post-interaction, and fallback rate shows how often the chatbot fails to understand user queries. These metrics are critical for assessing effectiveness and improving user experience.
AI chatbots enhance user experience on websites by providing instant responses, which 70% of users find crucial for engagement. They streamline customer support, reducing response times by up to 80%, and improve user satisfaction ratings, with many chatbots achieving over 90% positive feedback. Features like 24/7 availability and personalized interactions lead to increased user retention, with some platforms reporting a 30% boost in return visits. Additionally, chatbots can handle multiple inquiries simultaneously, significantly improving efficiency and user experience.
AI chatbot vendors typically offer varying levels of customer support, with many providing 24/7 support options. For instance, products like Intercom and Drift are noted for their robust customer service, including live chat and extensive knowledge bases. Conversely, some vendors may offer limited support hours or primarily self-service options. User reviews indicate that satisfaction with customer support can significantly influence overall product ratings, highlighting the importance of responsive and effective support in this category.
AI chatbots prioritize customer data protection through various features. Many platforms, such as Intercom, Drift, and Zendesk, offer robust encryption methods and compliance with regulations like GDPR and CCPA. User reviews highlight that these chatbots provide customizable privacy settings, allowing businesses to manage data retention and user consent effectively. Additionally, platforms like Tidio and LivePerson emphasize transparency in data handling practices, ensuring users are informed about data usage. Overall, the focus on security and compliance is a common theme across leading AI chatbot solutions.
AI chatbots are commonly used across various industries for customer support, lead generation, and engagement. In e-commerce, they assist with order tracking and product recommendations. In healthcare, they provide appointment scheduling and patient inquiries. The finance sector utilizes chatbots for transaction queries and account management. In education, they facilitate student support and course inquiries. Additionally, in travel, chatbots help with booking and itinerary management, showcasing their versatility in enhancing user experience and operational efficiency.
AI chatbots are highly scalable for growing businesses, with many users reporting that platforms like Intercom, Drift, and Zendesk Chat effectively handle increased user interactions without compromising performance. These solutions offer features such as automated responses and integration capabilities that adapt to growing customer bases. For instance, users have noted that Intercom's ability to manage multiple conversations simultaneously supports scalability, while Drift's customization options allow businesses to tailor their chatbots as they expand. Overall, the flexibility and automation provided by these tools make them suitable for businesses of varying sizes.
The average pricing model for AI chatbots typically includes subscription-based plans, with monthly fees ranging from $15 to $300 per month depending on features and usage. Some vendors also offer tiered pricing based on the number of users or interactions, while others may provide pay-as-you-go options. For instance, products like Drift and Intercom have pricing structures that reflect these models, with entry-level plans starting around $50 per month and advanced features available at higher tiers.
AI chatbots integrate with existing software systems primarily through APIs, allowing seamless data exchange and functionality enhancement. Popular products like Intercom and Drift are noted for their robust integration capabilities, supporting connections with CRM systems, marketing tools, and customer support platforms. Users frequently highlight the ease of integration with tools such as Salesforce and HubSpot, which enhances workflow efficiency. Additionally, platforms like Zendesk and LivePerson offer pre-built integrations, making it easier for businesses to implement chatbots without extensive technical resources.
Key features to look for in AI chatbots include natural language processing for understanding user intent, integration capabilities with existing systems, customizable conversation flows, analytics for performance tracking, and multi-channel support to engage users across various platforms. Additionally, look for features like machine learning for continuous improvement, user-friendly interfaces for easy setup, and robust security measures to protect user data. These features are consistently highlighted in user reviews and ratings across various chatbot solutions.














