Our relationship with Letter AI feels like a true partnership rather than a typical vendor relationship. We’ve had the opportunity to participate in early-adopter programs, provide product feedback, and influence feature development along the way. Their Customer Success team is a standout—they’re highly responsive, proactive, and often resolve our needs in a single interaction. Letter AI is also willing to build new integrations when there is value for the broader customer community, which demonstrates their commitment to customer-driven innovation. The platform’s content builder tools make it easy to create engaging e-learning experiences from presentations, videos, session outlines, or entirely from scratch. The AI Coach and simulation capabilities provide our revenue teams with a safe environment to practice new skills, receive coaching, and build confidence before engaging with customers. Compass serves as a centralized deal hub, bringing together internal and external content to help teams assess deal health and confidence more effectively. From a value perspective, pricing is competitive given the breadth of functionality available today and the strength of the product roadmap. The roadmap feels intentional and well thought out, with the potential to consolidate multiple tools across our enablement ecosystem over time. Platform performance is generally strong, though power users will benefit from a reliable, high-bandwidth connection. The user experience is intuitive, and administrators have significant control over the platform. Organizations with instructional design resources can create highly customized Landing Pages and Content Hubs that feel more like modern websites than traditional learning portals.

I like that Letter AI is AI-powered, which is really helpful because it kind of gets you to the 50-yard start line instead of starting from zero. It's completely revamped how we build trainings, modules, and learnings. The AI role play feature is fantastic and feels like the future, providing insightful feedback and allowing people to practice and fail forward. It's customizable, making it really helpful for managing and supporting a large number of people in the go-to-market team. The setup experience was rock solid, and the team, including Charlie Emmons and Raja Gupta, has been fabulous in implementing best practices and considering our feedback. It's exciting to see things from our feedback getting built, and the customer success team has been great.

I like the support team the most, with Rajat Gupta being an incredible asset in getting the software implemented and onboarded correctly. I think having access to such a rich and diverse set of AI creation tools is incredibly valuable for our business. It allows us to create a variety of learning experiences and turn around interactive and engaging content quickly, whether it's role play, e-learning, or interactive video. Letter AI has been valuable in solving a variety of problems, creating content quickly, sharing it effectively, and reporting on content.