What I like most about Letter AI is how it removes friction in both finding answers and creating customer-facing content. Instead of navigating multiple sources or starting from a blank page, I can ask a question or generate a structured output that gets me most of the way there quickly. It’s especially valuable in turning raw, unstructured insights into a polished, usable deliverable. It provides a clear baseline narrative that makes it easy to build and iterate without starting over, which is a big efficiency gain. More broadly, it acts as a bridge between internal insights and external communication — taking information from tools like Glyphic and transforming it into something that can be shared with customers to support evaluation and decision-making. When it’s used, the value is clear — it reduces time to answer and accelerates content creation. The opportunity is continuing to drive adoption so more users shift from searching and manual creation to leveraging the AI.

They are truly and AI first company. I looked at over 20 vendors and this one stood out for various reasons. I was actually at the end of my evaluation when their SDR reached out to me via Linkedin Prospecting Video. I had immediate respect and took a meeting. From then on, the sales expereince was great and the support and onboarding has been seemless. I love how simple the UI is, which is one of the other reasons onboarding has felt like a light lift.

I love our CSM, Michael, who has been an exceptional partner throughout our implementation and adoption of Letter AI. He's been instrumental in helping us navigate and resolve roadblocks quickly with a strong sense of ownership and collaboration. I appreciate the ease of finding content and the ability to use AI to learn more about our products. The strong deal rooms and mutual action plans are also features I like. The initial setup of Letter AI was pretty easy, which was a plus.