It’s honestly hard to pick just one thing I like most about Letter AI. I’ve been using sales enablement platforms for about 15 years and have worked with many of the leading solutions on the market. About a year ago, we decided to take a chance on Letter AI because of its AI-forward approach, and it’s turned out to be an incredible platform. It feels like they really understood what an enablement team needs and built the product around those needs, while also creating meaningful value for sales productivity and helping accelerate sales cycles.

If I had to rank one thing above everything else, though, it would be the customer service. The Letter AI team is extremely responsive, proactive, and genuinely invested in our success. I’ve never experienced that level of dedication from a software provider. There’s a lot I value about Letter AI, but what stands out most is having a partner that’s truly committed to its customers. Review collected by and hosted on G2.com.

Honestly, I haven’t found much to dislike about Letter AI. Part of what makes it hard to point to a real downside is how quickly the team responds to customer feedback. They’re consistently releasing new features, listening closely to what customers are saying, and then actually acting on it.

When enough customers flag an issue or suggest an area for improvement, Letter AI seems to take it seriously, go back to the drawing board, and deliver an update surprisingly fast. With a lot of software platforms, you can end up disliking the same feature for years before anything changes. With Letter AI, it’s tough to stay frustrated for long when you can tell the team is actively listening and working to make things better. Review collected by and hosted on G2.com.

For admins: Intuitive and genius use of AI to take enablement learning plans and turn them into actual learning modules. They are always taking customer feedback and turning it into actual features, so something is always changing for the better. The support team is always available to answer questions or brainstorm on how to take an idea and turn it into reality. They have either an integration or way to integrate with our other techstack services to help make information easier to uncover and ingest.

For learners: the system offers a tailored experienced with options to tailor their home screen to their role or focus area. Learners really enjoy the realistic AI roleplays and so do managers. The AI chatbot helps reps find exactly what they're looking without knowing necessarily how to find it - HUGE for new hires. Review collected by and hosted on G2.com.

It's tough to say there is anything I dislike, the team is extremely responsive to issues or feature requests. Having experienced other LMS/CMS/Coaching tools, they are extremely responsive and follow-through is surprisingly fast comparatively. The pricing is reasonable for all the features packed into the platform and AI creation and Chatbot responses are quick, but for the sakes of pointing out something I will say that I wish the roleplays were more interactive with a moving AI Avatar vs a static image. Review collected by and hosted on G2.com.

I love how quick and easy Letter AI is to use and how helpful the team is. If I need anything, they're always there to help, and the CSM is super helpful, answering questions really quickly. The platform itself is great. I really like the features, especially the video-based learning, which allows me to upload a long video and it automatically finds the best bits needed to create learning. I also appreciate how it automatically generates answers for knowledge checks, saving me a lot of time. The creation of learning materials is really valuable due to its ease and quickness. I use it with the connector for Claude for tracking new joiners and with tools like Gong and Google Suite, which is really efficient. Review collected by and hosted on G2.com.

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Letter is the first LMS tool I've used in my career that hasn't been absolutely painful to use. It's always felt like I've been fighting against previous tools to build something, and for the first time the tool makes it easier. Letter has a lot of intentional AI-first features that make it really easy to build quickly while maintaining our quality standards. We talk about enablement moving at the speed of the business which at a high growth AI company is really fast. Letter allows us to move at that speed. The partnership has been great, they pushed a new feature we requested the first week of working together by end of week and have continued to make tweaks based on the specifics of our industry and business. We've really appreciated the partnership, and the tool is best in class. Review collected by and hosted on G2.com.

I'm still trying to find the right balance of how much AI is in control during a class. There's a tendency with Letter AI to just make it an easy button and have AI generate everything, which can lead to lower quality. It feels like it sometimes relies too heavily on AI-generated content. Review collected by and hosted on G2.com.

Our relationship with Letter AI feels like a true partnership rather than a typical vendor relationship. We’ve had the opportunity to participate in early-adopter programs, provide product feedback, and influence feature development along the way. Their Customer Success team is a standout—they’re highly responsive, proactive, and often resolve our needs in a single interaction. Letter AI is also willing to build new integrations when there is value for the broader customer community, which demonstrates their commitment to customer-driven innovation.

The platform’s content builder tools make it easy to create engaging e-learning experiences from presentations, videos, session outlines, or entirely from scratch. The AI Coach and simulation capabilities provide our revenue teams with a safe environment to practice new skills, receive coaching, and build confidence before engaging with customers. Compass serves as a centralized deal hub, bringing together internal and external content to help teams assess deal health and confidence more effectively.

From a value perspective, pricing is competitive given the breadth of functionality available today and the strength of the product roadmap. The roadmap feels intentional and well thought out, with the potential to consolidate multiple tools across our enablement ecosystem over time. Platform performance is generally strong, though power users will benefit from a reliable, high-bandwidth connection.

The user experience is intuitive, and administrators have significant control over the platform. Organizations with instructional design resources can create highly customized Landing Pages and Content Hubs that feel more like modern websites than traditional learning portals. Review collected by and hosted on G2.com.

Very little. Everyone is willing to work toward a solution, including the CEO. For instructional designers, the e-learning tools are structurally solid, but we still have to rely on other tools like Synthesia, Canva, etc. to generate the high-quality images and videos our IDs need. Review collected by and hosted on G2.com.

LetterAI will be integral to our organization’s success from a ramping and enablement perspective. Being able to create accurate learning quickly from existing assets—and deliver it in multiple modalities—has been hugely impactful for our GTM audience. The platform is easy to navigate, and the interface is highly intuitive.

Integrations with other solutions we use daily, such as Aprimo and Clari, add insight into our deal cycles and give sellers the opportunity to unlock real-time deal insights. The AI agent has also been highly valuable, delivering the quick responses the team needs when working with customers live and throughout the deal cycle.

The support we’ve received from the Letter team has been unmatched. Krupa has been instrumental in helping us roll out our first phase of the solution to the field, and the team’s responsiveness and flexibility have made this one of the most seamless software integrations I’ve experienced. Review collected by and hosted on G2.com.

So far, I haven’t run into anything I dislike about this tool. I’m excited to see the work they’re doing, especially as they continue to roll out new integrations. Review collected by and hosted on G2.com.

What I like most about Letter AI is how it removes friction in both finding answers and creating customer-facing content. Instead of navigating multiple sources or starting from a blank page, I can ask a question or generate a structured output that gets me most of the way there quickly.

It’s especially valuable in turning raw, unstructured insights into a polished, usable deliverable. It provides a clear baseline narrative that makes it easy to build and iterate without starting over, which is a big efficiency gain.

More broadly, it acts as a bridge between internal insights and external communication — taking information from tools like Glyphic and transforming it into something that can be shared with customers to support evaluation and decision-making.

When it’s used, the value is clear — it reduces time to answer and accelerates content creation. The opportunity is continuing to drive adoption so more users shift from searching and manual creation to leveraging the AI. Review collected by and hosted on G2.com.

At times, the output can require refinement to fully match the context or desired tone, so users may not always trust it as a final deliverable. Increasing consistency and confidence in the output would help drive broader adoption. Review collected by and hosted on G2.com.

I like that Letter AI is AI-powered, which is really helpful because it kind of gets you to the 50-yard start line instead of starting from zero. It's completely revamped how we build trainings, modules, and learnings. The AI role play feature is fantastic and feels like the future, providing insightful feedback and allowing people to practice and fail forward. It's customizable, making it really helpful for managing and supporting a large number of people in the go-to-market team. The setup experience was rock solid, and the team, including Charlie Emmons and Raja Gupta, has been fabulous in implementing best practices and considering our feedback. It's exciting to see things from our feedback getting built, and the customer success team has been great. Review collected by and hosted on G2.com.

I would say my biggest piece of feedback is that sometimes the UI isn't super intuitive or some of the settings are a little bit odd or random, it seems. Like, a good example would be that whenever you have a post program survey at the end of, like, learning pathway, that is not required to submit in order to complete the learning pathway. And, ultimately, like, working in enablement, that is, like, a mission critical piece to garner and understand that feedback. So there are just a few things from, like, a setting standpoint or permissioning standpoint that don't feel super intuitive. And I know that if I'm saying that, then the majority of folks on the plat team are probably also feeling the same way. So that would be my biggest piece of feedback is that sometimes the settings just feel a little wonky. Review collected by and hosted on G2.com.

Letter AI is the shockingly effective consolidation of CMS, LMS, DSR, AI role play functionalities into one unified GTM tech platform. That seamless harmony is even more delightful when you factor in Letter's SHOCKINGLY fast SLA's from their CSM team. Review collected by and hosted on G2.com.

I would like to see Letter maintain its focus on the CMS and LMS aspects to their platform. They were built with Enablement needs in mind - my hope is that they don't become too distracted with Compass and fighting for market share with Gong. Review collected by and hosted on G2.com.

Ease of use, customer support, innovation and overall value (ROI). AI Native codebase for rapid development and improvement. Becoming our one tool to do it all. Review collected by and hosted on G2.com.

That it doesn't yet serve all our needs across all GTM (like forecasting), but it's getting there. Review collected by and hosted on G2.com.