Letter AI Reviews & Product Details

It's a tie between the customer service and the AI-native platform. The AI code base allows for rapid build and total flexibility. Features and functions are spun up in weeks, not months or years and they flat-out work. Review collected by and hosted on G2.com.

So far there are no major issues, just little tweaks to design that get improved daily. Review collected by and hosted on G2.com.

Its extremely intuitive to use and the customer support has been incredible! They made the implementation easy and helped us transfer off our old CMS and LMS. We've fully integrated our sales documentation and case studies into the product and heavily leverage it in our sales onboarding trainings and refreshes. The product team has also been incredibly responsive to product updates and feature requests quickly turning around improvements we wanted. Review collected by and hosted on G2.com.

Nothing, the experience has been incredible since day 1! Review collected by and hosted on G2.com.

- User friendly and great UI

- Stacked with features that larger players will charge hundreds more for

- Reasonably priced for the market

- AI native and constantly providing new tools and features - sometimes weekly!

- Fantastic LMS tools that make making learning materials effortless

- Customer Support and Implementation is stellar - really easy to get off the ground and running

- Rapid response to game-breaking issues

I've purchased a number of enablement tools in the past and this is definitely up there for everything an Enablement professional needs to get kick-started. They're efficient, rapid with improvements and developments, clearly know how the pitfalls of other platforms like this, and are able to provide clear improvements, especially in my instance as a one-man enablement band. It's been a really streamlined process that I highly recommend - and for a fraction of the cost of the rest of the market. Review collected by and hosted on G2.com.

Only two things: 1) as they are AI-native, there is of course a focus on all things AI as the important priority for their tool. What that does mean however is if you want to do something manually, or have a little human control over it, it can require a bit of a workaround to get going. We discussed this in our recent QBR and they're aware that as they scale, they're looking to add more of those manual overrides - which is a real positive for those control freaks like me!

and 2) due to the newness of the product and the size of the company, at times non-essential bugs and product enhancements can take a little while to be actioned - but again, only the quality of life minor tweaks that don't impact the tool's ability to deliver. Review collected by and hosted on G2.com.

I enjoy their AI sales rooms, the auto-generation of metadata when uploading content, and how easy it is to search for and find content for reps. I also love the LLM-based features that accelerate learning content development. It has helped us generate quality learning opportunities with shorter turnaround times. The initial setup was very easy, especially compared to other times I've implemented a similar enablement platform. The Letter AI team supported us throughout the process. In fact, I have found Letter AI to be very responsive with their customer service, which has been a five-star experience. I'd highly recommend LetterAI. Review collected by and hosted on G2.com.

I've encountered minor kinks in the Letter AI platform. For example, a full integration with Google Drive at the folder level for content is something that was missing. But the feature is being built as we speak. These minor kinks are countered by the excellent customer service. Review collected by and hosted on G2.com.

I like that Letter AI keeps all of our GTM content in one place, making it easily searchable and shareable. I appreciate their really advanced, AI-powered capabilities for both content and learning. I love the extremely sleek, useful, and advanced features compared to legacy LMS/CMS systems. Their customer service is outstanding and they quickly adapt the product to meet customer needs and feedback. I found their pricing more competitive, and the AI capabilities were the primary reason for our switch. Review collected by and hosted on G2.com.

I don't have many issues with Letter AI. There are tiny little kinks and tweaks with certain aspects of the UI and capabilities that come up every now and then, but they are not work stopping-- and if they are, the team fixes them almost immediately once we report them. We are constantly working with the team on feedback and enhancements... I don't have complaints at this time. Review collected by and hosted on G2.com.

I really appreciate being able to create learning experiences in various modalities directly within the platform. I also value how easily I can develop comprehensive courses just by providing an outline and a few attachments. Additionally, the quick generation of knowledge check questions and images to illustrate concepts saves me a significant amount of time. Review collected by and hosted on G2.com.

I truly enjoy every aspect of Letter AI. I haven't encountered any problems with the platform itself, and I'm excited to see how it develops in the future. Review collected by and hosted on G2.com.

I really appreciate how easy and intuitive it is to use. The AI features are excellent, and it can generate learnings at a rapid pace—something that would usually take weeks to accomplish. The amount of time it saves is truly impressive. Review collected by and hosted on G2.com.

While there are still some limitations in the product when it comes to creating learnings, the team has started to address these issues. This is allowing for more creative approaches, enabling us to design impactful, multi-modal learning experiences for our learners, including features like AI avatars. Review collected by and hosted on G2.com.

I really appreciate Letter AI's AI role play and co-pilot features. The role play feature effectively better prepares our sales reps for in-field interactions, which is a crucial part of our sales enablement strategy. This simulation-based training improves their readiness and confidence in handling real-world scenarios. Additionally, the co-pilot feature is highly valuable as it reduces the need for our team to constantly reach out to internal personnel for answers to various queries. This boosts operational efficiency and allows our reps to maintain focus on customer interactions without unnecessary interruptions. Furthermore, the initial setup of Letter AI was very easy, which made the onboarding process seamless and hassle-free for our team. Review collected by and hosted on G2.com.

I dislike the lack of enhanced user analytics, which could improve insights into our team's usage and performance. Review collected by and hosted on G2.com.

I find Letter AI incredibly easy to implement, which significantly streamlines the onboarding process. The product's functionality is impressive, particularly in the areas of content creation and learning pathways, which I use extensively for internal training, education, and enablement purposes. These features alone make it a valuable tool, drastically reducing content creation time by days and even weeks. The platform's generative AI minimizes manual work, making content creation and learning management more efficient. Additionally, Letter AI provides detailed analytics and reporting, giving me deeper insights into performance and engagement. The real-time sync capabilities with Gdrive, Slack, and Confluence enhance its utility by seamlessly integrating with other platforms I use, keeping all my content up-to-date. The support team is exceptionally receptive to learning about additional use cases, which makes it feel tailored to my needs. Overall, the ease of use, powerful features, comprehensive analytics, and outstanding support make Letter AI a tool I would choose again. I rate it a perfect 10 in terms of recommending it to others. Review collected by and hosted on G2.com.

There is nothing I dislike about Letter. Review collected by and hosted on G2.com.

The AI coach functionality is the main feature for which we got into Letter AI, but as an Instructional Designer I discover the ease of creating content fast or extracting information from multiple documents in one go. The platform really is all about making use of AI to make our jobs easier and faster. The team from Letter is super supportive and always listens to feedback and has a clear roadmap for implement future upgrades and new features. It's capabilities are huge but it also depends what specific needs you have. Kudos to Letter and team for delivering such a robust product. Review collected by and hosted on G2.com.

There are still things that need improvement, like minor bugs, the ability to create videos with AI personas, or functionalities like copilot continuos conversations, but as I rased some of these concerns, the Letter team has added them on the list and are always eager to listen and incorporate the feedback into their future updates. Review collected by and hosted on G2.com.