![Lorianna S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lorianna S.")
LS

Lorianna S.

Vice President of Marketing

Mid-Market (51-1000 emp.)

2/23/2023

"CallRail stays on the cutting edge of features and provides incredible support"

5/5

What do you like best about CallRail?

CallRail has an incredible support team. They offer great pricing, flexibility, and an ever-growing list of features, integrations and tools that make tracking marketing across all channels - both online and offline - amazingly easy. Review collected by and hosted on G2.com.

What do you dislike about CallRail?

There are a few hiccoughs in how CallRail handles a few things. The biggest issue I had was with a client company within my agency account. The client needed advanced call flows but none of the other clients did. CallRail forced advanced call flow billing at the account-level but billed based on the total number of companies in the account, and not based on the total number of companies using the feature. They also didn't have solve the issue and I had to figure it out myself. That was pretty frustrating. But I have been using them for a long time, and that is the only major issue that came up, and I figured out a way around it. Review collected by and hosted on G2.com.

What problems is CallRail solving and how is that benefiting you?

CallRail allows us to track where leads are coming from, and to see which campaigns, ad groups, keywords, print campaigns, etc. etc. etc. are driving conversions. Review collected by and hosted on G2.com.

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Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

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4.5 out of 5 · Verified reviews from real users

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