CallRail Reviews & Product Details

Being able to review our employees' performance & track customers' experience/journey through the sales funnel. The company we work with can easily integrate the report through a Google sheet so we can further track. We use this platform at least 2-3 times a week. Review collected by and hosted on G2.com.

I find it just a little cumbersome to switch between form submissions & calls. Our customers frequently use both and it would be nice to be able to read down through a list. I wish there were more ways to pull different kinds of reports. Review collected by and hosted on G2.com.

There are so many features I love about CallRail. The main ones include end-to-end tracking from Google Ads to HubSpot, AI-powered call qualification, and the AI coaching tool, which highlights strengths and weaknesses to help improve and convert sales calls. Review collected by and hosted on G2.com.

The limited selection of local tracking numbers makes it obvious that it’s a tracking number when displayed on the website. Review collected by and hosted on G2.com.

Call tracking and lead mangement is very helpful Review collected by and hosted on G2.com.

: CallRail is most about helping businesses understand where their leads come from and how effective their marketing is—especially by tracking phone cal Review collected by and hosted on G2.com.

Given the seamlessly simple way that CallRail can be integrated into a small business's workflow, and the reasonable initial and ongoing cost, the ROI is immeasurable. I can gather data on our ad spend, SEO efficiency in seconds daily, but the biggest value is in the Quality Control and training review of our Intake (think Call Center) reps. Even without any of the super cool AI stuff, the basic package gives me incredible insight into what's happening, what can be improved and when someone is just not trying and needs to go. Can't recommend it enough. Review collected by and hosted on G2.com.

Hardly a downside, but the sheer amount of data collected takes some time to wrap your head around. Selective use is the cure, but knowing it's there is comforting. Review collected by and hosted on G2.com.

we can manage calls and record of our support . we can also analyse call and we can generate leads and promote our products via promotional calls.We can also intergratethird party crm with call rail. Review collected by and hosted on G2.com.

sometime it require technical skill to handle IT . it is internet based sevice if internet fails then we can not make calls to our customers. Review collected by and hosted on G2.com.

One of the best things about CallRail is its simplicity. Very digestible for most users, accessible price and basic connections and features. Still good for a daily use with small to mid-size teams. Easy to implement and integrate with its compatible connections. Review collected by and hosted on G2.com.

It has limited capabilities when it comes to connecting with 3rd party apps, the data captured on calls is not as robust and detailed as with other platforms. Troubleshooting is quite difficult, and you need to contact their support team for the most part. Review collected by and hosted on G2.com.

I use CallRail to help my clients track leads from our digital ads and monitor how customer service interacts with customers. CallRail records our conversation audio and other details, which is quite helpful. I find it easy to use and reliable. The AI features are well designed, and I particularly appreciate the transcription capabilities. Overall, I like all aspects of CallRail. Review collected by and hosted on G2.com.

Nothing Review collected by and hosted on G2.com.

I appreciate CallRail's ability to manage multiple businesses within one account. The call recording and call tagging features are invaluable, enabling me to monitor my sales team and track leads effectively. I also like the seamless integration with Go High Level, which allows call recordings to be conveniently added to the notes section, streamlining my workflow. Review collected by and hosted on G2.com.

I think a better onboarding process could be provided. The initial setup had some confusing aspects, such as understanding when to use a call number pool versus singular numbers and deciding what types of numbers to create. I believe more personalized guidance, which considers the business model of each company to set their dashboard up correctly, would significantly improve the onboarding experience. Review collected by and hosted on G2.com.

We've been using CallRail's Voice Assist as a voicemail alternative, and it's been a game-changer. The AI does an impressive job capturing caller information—far better than traditional voicemail. It consistently gathers names, call reasons, and even callback numbers with accuracy.

The voice sounds natural in both English and Spanish, which has been perfect for our bilingual clientele. While we haven’t tested it in other languages, the quality in these two is outstanding. It sounds human, not robotic, and keeps the conversation smooth and professional.

Most importantly, it's far more cost-effective than hiring a call center or live answering service. For small teams or businesses looking to never miss another lead, we highly recommend giving Voice Assist a try.

Pros:

More accurate than voicemail

Professional-sounding AI in English and Spanish

Budget-friendly alternative to live agents

Easy setup and integration with CallRail

Cons:

Haven’t tested in other languages yet

Would we recommend it? Absolutely. Voice Assist has already paid for itself by helping us capture leads we might’ve lost to voicemail. Review collected by and hosted on G2.com.

Overall costs are similar to RingCentral for the vitual numbers. Would like to see the costs decline. Review collected by and hosted on G2.com.

CallRail makes it incredibly easy to track which marketing sources are driving leads, especially with daily use of call summaries and reporting metrics. It’s a powerhouse for attribution and has helped us cleanly connect calls to CRM records. The Google Ads integration even catches calls the ad platform misses, giving us a more complete ROI picture. I've also listened back on call recordings and picked up on training moments for our customer support team. Review collected by and hosted on G2.com.

The Voice Assistant has potential, but it’s not always reliable. It mishears callers or fails to respond. This causes frustrating experiences for our incoming callers. Also, the UI for reviewing call recordings feels clunky when toggling between calls. Review collected by and hosted on G2.com.