Social Selling Software

I don't believe in 'friction free' living. You begin with business goals; then you go through marketing goals and then finally a social goal. Usability is no longer the only thing competitive Review collected by and hosted on G2.com.

The VP of Creative wants to see the format details and inspiration, but the CFO needs a top-level overview of how social can be used to boost performance across the company. Reduction in operational expense due to structured efficiencies, and pipeline revenue for our operators. Shift in metrics from short term ‘virality' to long term business value supported by executive level pipeline metrics. Review collected by and hosted on G2.com.

Sprouts rating system doesn’t make any sense. For example, even though i’ve got ten great reviews, as soon as i get one negative review, the needle drops. Another thing i’d like to be improved upon would be having better pre-written responses to frequently asked questions. I find it to be extremely annoying to continuously have to press the “insert” key and rewrite the same response over and over again. Review collected by and hosted on G2.com.

Using Sprout Social allows us to view what our customers are saying about our business on their social media sites (ie. Google). It prevents us from making educated guesses of why our customers aren’t happy with our services by providing all of the survey data in a clean and organized format. Using Sprout Social creates a centralized location where we can address customer complaints prior to them turning into larger issues. Review collected by and hosted on G2.com.

Although Agentforce Sales is a robust software tool, we have identified some issues based on our day-to-day experience.

The UI is complex and intimidating for a new user – whenever a new recruit comes onboard, he finds himself in a difficult situation as there are too many options on the dashboard to comprehend in the initial week. An easy beginner mode will go a long way.

The price plans can be a bit expensive since the price per user increases in case of small or mid-sized organizations. A more economical price plan will certainly do justice.

Documentation should be easier to understand – although the technical support staff is very supportive, we had to file several help requests in the initial two weeks as the documentation was poorly organized.

Sometimes there may be slow page loads especially when processing large data sets or generating various reports at once. This becomes troublesome during Monday mornings.

There are occasions where the AI recommendations do not seem to be industry-specific and relevant, thus making them less valuable. Review collected by and hosted on G2.com.

Prior to utilizing the Agentforce Sales, our team faced three major issues — disorganized lead management, lack of pipeline transparency, and numerous manual actions that took hours each day.

Customer information was scattered around various places; however, all data now is collected in one place. The reps stopped spending their valuable time jumping from system to system — the dashboard with an intuitive UI provides a clear view of every deal stage on a daily basis.

The performance is improved most dramatically by 35% due to automated reminders and next steps; last month we closed 8 more deals since we lost none of our leads.

As for the cost savings, our company has received its return on investment already in 6 weeks since the platform pays for itself with saving approximately 20 hours per week on manual actions.

The AI technology actively analyzes deals to see which are in danger and which are prepared for closure — making the management decision-making based on data rather than intuition during the weekly meeting process.

The onboarding process has become quicker as well — now a newbie rep starts working independently in only 7 days insted of 3 weeks. Review collected by and hosted on G2.com.

Whole platform is excellent, the pricing structure canberather costly for startups and small businesses. The cost scales up quickly, particularly when add more seats for growing users which can make it a heavy investment for small business. Review collected by and hosted on G2.com.

HubSpot Sales Hub has simplified our sales operations by concentrating our sales efforts on a single platform. Before utilising HubSpot, we struggled with disconnected systems and manual data input, often resulting in errors and inefficiencies. Automated workflows handle routine duties like sending follow-up emails and updating data, allowing our team to focus on more strategic operations. The centralised database keeps all customer information up to date and conveniently accessible, which improves our communication and client interactions. Review collected by and hosted on G2.com.

While the platform is powerful, the user interface can feel a bit cluttered when managing a high volume of locations simultaneously. Navigating between deep-level analytics for specific territories and the global overview sometimes requires more clicks than expected. A more streamlined, intuitive 'quick-switch' toggle for individual location dashboards would greatly improve daily efficiency. Review collected by and hosted on G2.com.

Before using SOCi, gathering a holistic view of our digital performance across all locations was a fragmented, manual process involving multiple spreadsheets.

SOCi provides a unified analytics suite that shows us exactly how our localized marketing efforts are performing. We can now identify which locations are excelling and which need more support, allowing us to make data-driven decisions on where to allocate our marketing resources for the best ROI. Review collected by and hosted on G2.com.

There are a few minor limitations, mostly around the management of certain data and how some objects interconnect. For example, you can't link a single person to multiple organizations or defining Analytics for Projects could be smoother. That said, these are small frictions and negligible compared to the overall benefit we get. Review collected by and hosted on G2.com.

Pipedrive solves the continuity of information within our team and prevents data loss during turnover - when someone leaves or a deal is handed over, the full history stays in one place. Concretely, it gives us constant, shared access to crucial client information so we can manage over 500 active clients effectively and plan follow-up actions without anything falling through the cracks. Since adopting it, our follow-up consistency has improved and we've cut the time spent on manual handover notes. This fluidity of information is the single biggest benefit for us.

Two quick tips beyond the text itself: the notice also mentions making sure your contact information is complete, so double-check the profile fields (work email, LinkedIn, company) are filled in - that's often what actually blocks "professional experience" verification. And the more you can replace a vague phrase with a number or a named feature, the faster these tend to clear. Review collected by and hosted on G2.com.

There is a minor challenge with the initial learning curve because the platform is so feature-rich, making the dashboard feel a bit overwhelming for a new user during the first few days. I also think the knowledge base and documentation could be expanded. Having more detailed how-to guides or videos for advanced setups, like API integration, would make the self-onboarding process much faster. Lastly, a more robust mobile app for checking stats on the go would be a great addition to the platform. Review collected by and hosted on G2.com.

Tracknow solves manual tracking and inaccurate attribution issues. It provides real-time data in a centralized dashboard, with built-in fraud prevention and automates communication, calculations, and manage payouts. This ensures transparency and saves hours of manual work, optimizing marketing budget use. Review collected by and hosted on G2.com.

While the platform is powerful, it can feel a bit complex for new users during the initial on-boarding process. Report customization can sometimes be time-consuming, especially when working with detailed performance data. We have also noticed occasional slowdowns when handling large datasets, and some third-party integrations could be smoother and more intuitive. Review collected by and hosted on G2.com.

Impact.com helps us efficiently manage and track all our affiliate and partnership campaigns from a single platform. It saves significant time by automating reporting, tracking, and payouts while providing clear, real-time insights that help us optimize performance. As a result, we’ve been able to scale our campaigns more effectively and deliver stronger results for our clients. Review collected by and hosted on G2.com.

I'd say the reporting section would be more complex to be able to reflect more ratios. Sales ratios per say, it feels a bit limited currently. Review collected by and hosted on G2.com.

Close gives me visibility and clarity in my sales pipeline, centralizes leads, and provides an actionable view on each contact. It feels light, responsive, and reduces navigation time, making it the best CRM for cold outreach and lead generation. Review collected by and hosted on G2.com.

I have not come across anything to dislike. Review collected by and hosted on G2.com.

I’ve needed multiple tools and subscriptions to successfully manage multiple brands for different clients. Vista Social lets me stick with just one subscription that brings all of those tools together under one roof. As a result, I no longer have to jump back and forth between platforms or pay for several different subscriptions. Review collected by and hosted on G2.com.

The initial setup requires some time, especially for teams that are new to CRM tools Review collected by and hosted on G2.com.

Before using CRMOne, we relied heavily on spreadsheets and disconnected tools, which led to duplicate data, missed follow-ups, and limited visibility into our sales pipeline. Review collected by and hosted on G2.com.

It is very difficult to get your stats on paid ads and it takes too long to load everytime you want to see a campaign or ad data. Review collected by and hosted on G2.com.

It is helping me present my business and service to many instead of one at a time. User interface is pretty easy and straight forward. Customer service is helpful and easy. Can use and sync all my devices. Review collected by and hosted on G2.com.

When I copy and paste text into a field, the dropdown box no longer expands the way it used to. Instead of the text box opening fully, I have to manually scroll down to see everything I pasted, which makes the process a bit inconvenient. Review collected by and hosted on G2.com.

Insense solves the challenge of efficiently connecting with quality creators for authentic content campaigns. Instead of spending hours sourcing talent, managing submissions, and coordinating deliverables, the platform centralizes everything in one place. This allows brands to launch campaigns faster, maintain consistency in messaging, and access a wide variety of creators, ultimately driving better engagement and ROI. Review collected by and hosted on G2.com.

The main downside is pricing. Costs scale quickly as your contact list grows and as you add hubs or move into higher tiers, and several features I'd consider essential sit behind the more expensive plans, so the jump between tiers can feel steep for a smaller team. There's also a learning curve past the basics. Simple workflows are easy, but advanced automation, custom reports, and conditional logic take real time to figure out, and reporting itself is powerful but rigid. Customizing dashboards beyond the default templates is more limited than I'd like, and pulling a specific cross-object report sometimes means exporting data and finishing the analysis elsewhere. Review collected by and hosted on G2.com.

HubSpot solves the fragmentation problem of running marketing across disconnected tools. Before, our contact data, email campaigns, landing pages, and engagement history lived in separate systems that didn't talk to each other, which meant constant manual reconciliation and an incomplete picture of each account. Having everything in one platform gives me a full timeline of every contact's behavior before I reach out, so my outreach is better targeted and I waste less time chasing the wrong accounts. The workflow automation also solves the problem of leads and accounts slipping through the cracks, since triggered sequences handle reactivation and nurture without manual follow-up, which has saved me hours each week and made our pipeline far more consistent. Review collected by and hosted on G2.com.

I think they need to have a phone system, and they're working on that. Their email marketing could be better. I think they're a little lax on it, but they have a program they're currently working on. We're not disappointed, and the things that we think can be improved on, they currently are working on. Review collected by and hosted on G2.com.

Do not price be a deciding factor. You will not be disappointed the results and the results assist you in retention which allows you time to grow your client base. Review collected by and hosted on G2.com.

I use Birdeye for reputation management, letting us communicate with customers beyond their initial experience. It provides an inbox for back and forth communication, gathers online reviews, and posts to multiple social media channels from one platform, simplifying engagement. Review collected by and hosted on G2.com.

The email editor occasionally takes a few extra seconds to load when working with larger templates. I also had to spend sometime understanding how certain automation settings work when I first started using the platform. It wasn't difficult, but there was a learning curve. Review collected by and hosted on G2.com.

EngageBay has made my life easier. Before using EngageBay, managing email campaigns and inquiry forms involved several separate tools and a lot of manual work. Now I can create landing pages to collect inquiries, segement contacts into lists, and send targeted email campaigns from the same platform.

For our business, this has made it easier to stay in touch with our prospects, follow up on inquiries and keep communication organized without spending as much time on manual tasks. Review collected by and hosted on G2.com.

As our automations became larger, the workspace started feeling harder to organize, especially with lots of tags, lists, and workflows running at the same time. Some integrations also needed extra setup through tools like Zapier when we wanted more customized workflows. Pricing was manageable early on, but costs increased noticeably once our contact lists scaled. Support was decent for common issues, although more technical questions sometimes took longer to resolve.

The AI features are useful for smaller tasks like content ideas, but they still feel limited compared to standalone AI platforms. Review collected by and hosted on G2.com.

Before using ActiveCampaign we were handling email campaigns, lead nurturing and CRM follow-ups across separate systems, which created a lot of manual work and inconsistent tracking. ActiveCampaign helped centralize those processes through automation workflows tied to form submissions, page visits, and customer activity. It improved visibility between marketing and sales teams, reduced repetitive tasks and made campaign execution faster overall. The platform performance has been highly stable for us even when running our largest email campaign sends. The Google Analytics integration also helped us better understand engagement and conversion behavior, while the built in AI tools save some time during campaign setup by helping with subject lines and content suggestions. Review collected by and hosted on G2.com.

They payouts can take 60+ days. Review collected by and hosted on G2.com.

I use Influential powered by Captiv8 to connect with brands and secure collaborations, taking the guesswork out by matching me based on my profile. It's seamless, automatically pulling insights without manual uploads. Review collected by and hosted on G2.com.

Because the platform pulls in such a massive amount of data across so many channels, the initial setup requires you to be very precise with your Boolean queries and exclusion keywords. If you are too broad, the sheer volume of data can be overwhelming. However, once you refine your tracking parameters, the signal-to-noise ratio is exceptional. Review collected by and hosted on G2.com.

We needed a way to track the exact footprint of our brand across unstructured web data to understand our authority in the market. BrandMentions solves the problem of "blind spots" in our digital PR and SEO strategies. The primary benefit is absolute clarity: we know immediately when and where we are being discussed, allowing us to capitalize on positive citations, manage our reputation proactively, and fine-tune our approach to ensure we are the dominant brand recommended in our space. Review collected by and hosted on G2.com.

Well some advanced features require add-ons Review collected by and hosted on G2.com.

Bigin by Zoho CRM has helped us centralize lead management from multiple channels and bring structure to our sales and follow-up process. Previously, inquiries from website forms, social media, WhatsApp, and referrals were managed across different tools, making it difficult to track customer interactions and ensure timely follow-ups.

With Bigin, we are able to organize leads through customizable pipelines, assign ownership to team members, track activities, and maintain visibility into the status of every opportunity. The platform is intuitive, easy to adopt, and well-suited for growing teams that need a simple yet effective CRM solution.

The biggest benefit for us has been improved lead visibility, better follow-up management, and having a single source of truth for customer interactions. As we continue evaluating the platform, we are particularly interested in its integration capabilities and how it can support our business growth across multiple channels. Review collected by and hosted on G2.com.