Social Selling Software

In the report, sometimes I want to compare a certain period of time with another period of time, but there's limitations to the periods of time that you can compare depending on the plan that you have. Review collected by and hosted on G2.com.

I use Sprout Social to schedule posts effortlessly, analyze trends, and create reports. It saves time by allowing scheduling weeks and months in advance. It facilitates collaboration as we can see and work on each other's drafts, making it easy to work together and compare posts. Review collected by and hosted on G2.com.

I dislike certain areas of the dashboard taking too long to locate. I also dislike the process of creating reports being too many clicks away. The fact that some design elements seem set (even though there are options) really bothers me. A small annoyance however it isn’t something I will go crazy over. Review collected by and hosted on G2.com.

Hootsuite has made my life easier by allowing me to schedule, check, post, and comment across multiple platforms at once. My favorite feature is being able to see all of my social media in one window (it used to be 5). I don’t have to switch back and forth between pages all day. Review collected by and hosted on G2.com.

well sometimes it can feel a little bit complicated when using it for the first time because there are many features and menus to explore , finding specific reports or customer details sometimes takes a few extra clicks, i also thinks some routine updates, such as editing multiple record at once, could be faster, once i became familar with the platform, it was much easier to use, but a simpler onboarding experience for new users would make it even better. but overall its great platform for sales and marketing Review collected by and hosted on G2.com.

agentforce sales solves the problem of keeping customer information ,leads and follow up activities organized in one place, it helps me to track where leads come from , monitor their progress and see the complete history of customer interactions without switching between different tools. this makes it easier to support both the sales and marketing teams, response to enquiries more quickly, and keep records accurate, as a result , i spend less time on manual updates , collaborate more effectively with my team and gain a better understanding of the complete sales process. this helps me work more efficiently with both the sales and marketing teams, ensures no important follow up is missed and keeps customer data organised, as a result our team responds to prospects, faster , improved collaboration and makes better decision based on accurate real time information. Review collected by and hosted on G2.com.

The 'Discovery' tab in SOCI doesn't offer engaging or industry-relevant content for us, and I find the SOCiGo mobile app to be underwhelming. Despite these issues, they are relatively minor when weighed against the platform's many advantages. Personally, I prefer using the website on my mobile device rather than the app, as it feels more straightforward. I am optimistic that the app will continue to be developed and see improvements in the near future. Review collected by and hosted on G2.com.

SOCI simplifies social media management, helping to maintain brand consistency while also effectively overseeing online reputation. Review collected by and hosted on G2.com.

HubSpot Sales Hub gets expensive quickly as team seat costs scale up on higher tiers. The reporting and customization options are noticeably less granular than enterprise rivals like Salesforce. Advanced automation and core features are locked behind high-tier subscriptions like Professional or Enterprise. Additionally, its contacts-based pricing structure can lead to unexpected bills as your database grows. Review collected by and hosted on G2.com.

HubSpot Sales Hub eliminates messy spreadsheets, manual data entry, and fragmented customer communications by unifying sales tools into one platform. Its automated follow-ups and frictionless scheduling save sales reps hours of tedious admin work every week. For businesses, this speeds up the deal cycle, improves pipeline visibility, and keeps prospects from falling through the cracks. Ultimately, it allows sales teams to close more deals faster while maintaining a smooth customer experience. Review collected by and hosted on G2.com.

The labels could be better, especially on the reporting side. It's frustrating that you can't use combinations like 'this label and that label' or 'this label, but not that one'. You're limited to just using a single label at a time. Review collected by and hosted on G2.com.

Pipedrive helps us track to convert leads faster, and especially to convert the cooler leads by automation, whilst I can focus either to the new hot leads, or those converted by the automated sequences and deals easily with its visual approach, and customising cards lets me see key data at once, making tracking much simpler than conventional CRM. Review collected by and hosted on G2.com.

Their dashboard has a bit of a learning curve, mainly because the system is robust and includes a lot of features. There’s also some complexity on the integration side, since it combines both a partner network and a referral program in one place. Review collected by and hosted on G2.com.

Impact solves both a partner network as well as a referral program together. A brand can easily plug into their network of partners who are eager to share your products in their networks. And there is also a clean and robust refer a friend program. It allows us to enter a different B2C marketing where folks are eager to sell our products. Review collected by and hosted on G2.com.

The only real flaw that remains is the inability to schedule an in-person meeting on the calendar (only phone calls or video conferences are available). I find this missing feature a bit out of touch: 100% online businesses aren't the only ones out there—there are tons of companies working in the field, and being able to log sales visits in the CRM is essential. I've already submitted this feedback to the development team and hope they implement it soon. Review collected by and hosted on G2.com.

Managing customer relationships to be able to follow up and don't miss a single opportunity, saving time Review collected by and hosted on G2.com.

there's a bit of a learning curve because vista social offers a lot of features, so it took me some time to get familiar with everything. once i explored the platform more, though, it became much easier to navigate. aside from that, i didn't run into any major issues. Review collected by and hosted on G2.com.

vista social helps me manage multiple social media accounts from one dashboard instead of switching between different platforms. having messages, comments, and mentions in one inbox makes it much easier to stay on top of community management and respond quickly. the dm automations also save me time on repetitive tasks, while the listening feature helps me keep track of brand mentions and relevant conversations. overall, it makes my workflow more organized, saves time, and lets me focus on creating content and engaging with my audience. Review collected by and hosted on G2.com.

There is a minor challenge with the initial learning curve because the platform is so feature-rich, making the dashboard feel a bit overwhelming for a new user during the first few days. I also think the knowledge base and documentation could be expanded. Having more detailed how-to guides or videos for advanced setups, like API integration, would make the self-onboarding process much faster. Lastly, a more robust mobile app for checking stats on the go would be a great addition to the platform. Review collected by and hosted on G2.com.

Tracknow solves manual tracking and inaccurate attribution issues. It provides real-time data in a centralized dashboard, with built-in fraud prevention and automates communication, calculations, and manage payouts. This ensures transparency and saves hours of manual work, optimizing marketing budget use. Review collected by and hosted on G2.com.

The News Feed can still feel unpredictable. Even after following certain groups or pages closely, their posts sometimes appear much later than expected, while unrelated recommendations take up more space than I would like. Review collected by and hosted on G2.com.

Earlier, I often found out about student events, internship discussions, or club announcements after they had already happened because information was scattered across different places. Now, I usually come across updates through Groups, Events, and Messenger conversations without actively searching for them. As a result, I miss fewer opportunities to join discussions or attend activities, and it's easier to stay involved even during busy internship periods. Review collected by and hosted on G2.com.

The initial setup requires some time, especially for teams that are new to CRM tools Review collected by and hosted on G2.com.

Before using CRMOne, we relied heavily on spreadsheets and disconnected tools, which led to duplicate data, missed follow-ups, and limited visibility into our sales pipeline. Review collected by and hosted on G2.com.

We have not seen a negative impact to using BirdEye, the only thing I wish is if there were more Support integrated with Google to verify some of our GMB pages, but this is definitely a Google Support issue and is not a fault of BirdEye. In recent weeks, our BirdEye rep has also been super helpful in connecting our GMB pages once we are able to get ownership of them which makes it seamless for us to respond to reviews! Review collected by and hosted on G2.com.

BirdEye is helping us to manage and respond to all of our online reviews and also grow our star rating through review requests. It is also helping us to gather information about where we need to improve our resident support through the direct feedback option and survey campaigns. Review collected by and hosted on G2.com.

One challenge has been managing variations, purchase orders, and the integration with Xero for invoicing. While monday CRM has the capability to support these processes, setting them up and streamlining the workflow can be a bit complex and still requires further development on our side. That said, the platform is highly flexible, and I believe there are features and automations available that we can make better use of to improve these areas. Review collected by and hosted on G2.com.

monday CRM has helped bring all of our business processes together into one platform, from lead generation and opportunity tracking through to quoting, procurement, project management, and production for our fit-out and construction projects.

One of the biggest benefits is having a centralised database that provides visibility across the entire project lifecycle, reducing the need for multiple spreadsheets and disconnected systems. Within procurement, we've been able to set up automations for awarded subcontractors and suppliers, which improves efficiency and reduces manual administration.

We've also created client-facing forms that automatically generate records and workflows within monday CRM, helping streamline information collection and ensuring project data is captured consistently. Overall, it has improved team collaboration, project visibility, and process efficiency while allowing us to customise workflows to suit our business requirements. Review collected by and hosted on G2.com.

The initial setup look a little time, especially while deciding how to structure our pipeline stages and scoring rules. A few advanced settings were not immediately obvious, so I spent some time exploring before everything matched our workflow. Once configured, though I haven't had many issues. Review collected by and hosted on G2.com.

Before using EngageBay, it was easy for deals to stay in the same stage longer than they should because there wasn't a clear process. Now everything opportunity has a defined stage, score, owner and next action. It has made follow-ups more consistent and gives us better visibility into the sales pipeline. I spend less time tracking where deals are and more time actually moving them forward. Review collected by and hosted on G2.com.

Everything is great. There's nothing I dislike. Review collected by and hosted on G2.com.

I use HubSpot Marketing Hub to solve CRM issues by organizing contacts and accounts. It centralizes all data, allows tracking of buyer intent, campaigns, emails, and social media, and provides lead scoring for prioritizing accounts. This hub keeps everything organized in one place. Review collected by and hosted on G2.com.

When I copy and paste text into a field, the dropdown box no longer expands the way it used to. Instead of the text box opening fully, I have to manually scroll down to see everything I pasted, which makes the process a bit inconvenient. Review collected by and hosted on G2.com.

Insense solves the challenge of efficiently connecting with quality creators for authentic content campaigns. Instead of spending hours sourcing talent, managing submissions, and coordinating deliverables, the platform centralizes everything in one place. This allows brands to launch campaigns faster, maintain consistency in messaging, and access a wide variety of creators, ultimately driving better engagement and ROI. Review collected by and hosted on G2.com.

ActiveCampaign is expensive compared to other email tools. And while it is worth the price, it makes it out of reach for many small businesses. I still recommend it to all my clients regardless of price.

Their support isn't great. I manage without it, but still important to mention.

Automations usually preform as expected, though I have had a couple get stuck here and there and it has been super frustrating. Review collected by and hosted on G2.com.

I use AC for my weekly newsletter. I've been here for 6 years and it has also helped me with delivering courses, group coaching and so much more.

Now that they've added WhatsApp integration, it's even better for those things. Review collected by and hosted on G2.com.

Bigin is an excellent option for small businesses, but I’d like to see more advanced reporting, automation, and customization features. As business needs grow, some users may start to feel that the platform is a bit limited, especially when compared with more comprehensive CRM solutions. Review collected by and hosted on G2.com.

Bigin has been helping us manage incoming website development and digital marketing leads more effectively. We’re able to track each prospect from the initial inquiry through project closure, assign follow-up tasks, keep a clear communication history, and monitor our sales pipeline all in one place. As a result, our response time has improved, we miss fewer follow-ups, and our overall sales process feels more organized and efficient. Review collected by and hosted on G2.com.

Nothing meaningful. Every feature we’ve needed has been available, and the platform has continued to improve with regular updates. Review collected by and hosted on G2.com.

Managing a performance-based partner program across multiple markets requires accurate attribution, flexible commission rules, and reliable reporting. Before Trackdesk, much of this required manual processes and multiple tools.

Today, everything is centralized. We can automate partner onboarding, commission calculations, payouts, and reporting while maintaining complete visibility into program performance. That has reduced operational overhead considerably and allowed our team to focus on optimizing partnerships rather than managing them. Review collected by and hosted on G2.com.