Social Selling Software

I have not have any issues with Sprout Social so far Review collected by and hosted on G2.com.

Sprout Social simplifies social media management with easy, reliable reporting across platforms. I can build campaigns directly on the calendar feature and access performance stats. Integration with Google and Reddit is convenient too. Review collected by and hosted on G2.com.

I think that it could be a little quicker to update to current standards. For example: Instagram now supports 20 photos in a post, still in Hootsuite you can only schedule 10. Additionally, you still can't seem to schedule out YouTube shorts content. I wish the drag and drop scheduling could be done by the hour not just daily. Drag and drop posts to the hour instead of having to go into the post itself and change the time. Review collected by and hosted on G2.com.

I use Hootsuite to schedule social media posts, coordinating brand voices for different channels. It provides a full picture of our social media plan, helping keep us on brand. I like the interface and analytics, though I wish scheduling was by the hour. Review collected by and hosted on G2.com.

While Agentforce offers impressive automation, I might find the initial setup and configuration quite complex, requiring significant time to properly define roles and guardrails for the agents. There is also a natural concern regarding data privacy and accuracy, as trusting an autonomous system to communicate directly with high-value prospects carries the risk of "hallucinations" or off-brand messaging. Additionally, the cost structure—often involving consumption-based pricing—can make it difficult to predict monthly expenses as usage scales. Finally, the shift toward AI-driven interactions can sometimes feel like it’s sacrificing the human touch, potentially making the sales process feel a bit more clinical and less relationship-driven Review collected by and hosted on G2.com.

Agentforce Sales removes the bottleneck of manual prospecting and data management by using autonomous agents to take over repetitive administrative work across the sales lifecycle. It addresses the issue of disconnected customer data by delivering a unified view, which helps me anticipate client needs before they’re even voiced. As a result, my productivity has increased significantly because I can focus on closing more complex deals while the AI handles early outreach and meeting scheduling. On top of that, the platform’s predictive analytics give me a clearer roadmap to hit targets, turning what used to feel like speculative sales efforts into a more streamlined, higher-conversion process. Review collected by and hosted on G2.com.

I cannot personally attest to anything I *dislike* about SOCI, but it would be nice to implement things other than post for the feed and stories or communications. If you could set up events, or other similar things I think SOCI could be a bigger investment. Review collected by and hosted on G2.com.

SOCI is a huge problem solver for our marketing and lead outsourcing. We are seeing a huge return of investment when we spend the time scheduling quality posts. The amount of leads and member signups we receive skyrockets. Review collected by and hosted on G2.com.

At times, I find that HubSpot Sales Hub could offer more flexibility to fully adapt to some specific workflow needs. That said, the team has been very open to feedback, and I appreciate their willingness to communicate and suggest alternative solutions when limitations come up. Review collected by and hosted on G2.com.

HubSpot Sales Hub helps streamline and standardise our workflows, which has a direct impact on efficiency across the team. It is very easy to set up and share workflows, so everyone is aligned on processes and expectations. This is especially valuable for onboarding, as new hires can quickly get up to speed and start contributing almost from day one without a steep learning curve. Review collected by and hosted on G2.com.

We haven't explored features like custom calendars or AI responses because we want to keep things personalized for each customer's needs. Review collected by and hosted on G2.com.

Pipedrive helps us sort customers, determine their needs, and track their sales journey. It categorizes customers by price, product, and location, aiding in scheduling services and follow-ups. It allows us to store customer information and sort categories, which is crucial for tracking and future interactions. Review collected by and hosted on G2.com.

There is a minor challenge with the initial learning curve because the platform is so feature-rich, making the dashboard feel a bit overwhelming for a new user during the first few days. I also think the knowledge base and documentation could be expanded. Having more detailed how-to guides or videos for advanced setups, like API integration, would make the self-onboarding process much faster. Lastly, a more robust mobile app for checking stats on the go would be a great addition to the platform. Review collected by and hosted on G2.com.

Tracknow solves manual tracking and inaccurate attribution issues. It provides real-time data in a centralized dashboard, with built-in fraud prevention and automates communication, calculations, and manage payouts. This ensures transparency and saves hours of manual work, optimizing marketing budget use. Review collected by and hosted on G2.com.

The only thing that could be better is the workflows. I feel like we could automate a lot more tasks rather than having to use third-party sources like Zapier if the workflows were more comprehensive. Review collected by and hosted on G2.com.

I use Close for internal sales tracking and lead generation. It solves tracking issues, finds lost leads, converts them into deals, and reports overall revenue. It's integral to our operations, helping with appointment settings and ensuring no deals are missed. Review collected by and hosted on G2.com.

The initial setup requires some time, especially for teams that are new to CRM tools Review collected by and hosted on G2.com.

Before using CRMOne, we relied heavily on spreadsheets and disconnected tools, which led to duplicate data, missed follow-ups, and limited visibility into our sales pipeline. Review collected by and hosted on G2.com.

One thing I dislike about impact.com is that it can be quite difficult to use at the beginning because the platform is complex and not very intuitive. It also tends to be expensive, which can make it less suitable for smaller businesses or beginners. In addition, some users feel that customer support isn’t always as responsive as it should be. Review collected by and hosted on G2.com.

impact.com is mainly solving the problem of fragmentation and lack of visibility in partnership marketing. Instead of using multiple tools and guessing where sales come from, it puts everything—tracking, partners, payments, and performance—into one platform with clear data.

This benefits me because it saves time and reduces confusion, allowing me to see exactly which links or partners are generating clicks, conversions, and commissions. It also gives me confidence that my results are being tracked accurately, so I can focus more on growing and optimising campaigns rather than managing everything manually. Review collected by and hosted on G2.com.

Nothing in particular stands out to me, so far. Review collected by and hosted on G2.com.

It’s made my life easier by streamlining all my work into a single platform, and it helps me spot gaps and opportunities through its analytics and social listening features. The DM automation feature has also significantly reduced the time I spend replying to messages one by one. Review collected by and hosted on G2.com.

It is very difficult to get your stats on paid ads and it takes too long to load everytime you want to see a campaign or ad data. Review collected by and hosted on G2.com.

It is helping me present my business and service to many instead of one at a time. User interface is pretty easy and straight forward. Customer service is helpful and easy. Can use and sync all my devices. Review collected by and hosted on G2.com.

The learning curve to fully maximize the platform's potential is a headwind. Review collected by and hosted on G2.com.

I use HubSpot Marketing Hub for lead generation, content creation, and automation, improving lead conversion rates and providing actionable insights. The platform centralizes marketing efforts, offers social media capabilities, customizable automated workflows, and complex form functionalities. Review collected by and hosted on G2.com.

When I copy and paste text into a field, the dropdown box no longer expands the way it used to. Instead of the text box opening fully, I have to manually scroll down to see everything I pasted, which makes the process a bit inconvenient. Review collected by and hosted on G2.com.

Insense solves the challenge of efficiently connecting with quality creators for authentic content campaigns. Instead of spending hours sourcing talent, managing submissions, and coordinating deliverables, the platform centralizes everything in one place. This allows brands to launch campaigns faster, maintain consistency in messaging, and access a wide variety of creators, ultimately driving better engagement and ROI. Review collected by and hosted on G2.com.

I would say on the mass texting, I think they could come up with different ideas for clients to use, and packages would be nice as well. Review collected by and hosted on G2.com.

I find Birdeye makes it easy for customers to ask for and respond to reviews, supporting both automatic and manual approvals. It helps small businesses market regularly through mass texting on an easy-to-use platform. Review collected by and hosted on G2.com.

There are a few things that could be better. Sometimes, the system feels a bit slow, especially when there are a lot of contacts. It's not a big issue, but it can get a little frustrating.

The email designs are okay, but I usually have to adjust them manually to make them look the way I want. Review collected by and hosted on G2.com.

Earlier, we were handling everything manually, sending emails, remembering to follow up, and keeping track of people. It was easy to miss things.

Now, once we setup the follow-ups the system takes care of sending emails on time. This has helped us stay more organized and consistent. It also saves time, because we don't have to keep checking who to email next.

Overall, it's been helpful for keeping things on track without adding too much extra work. Review collected by and hosted on G2.com.

What I dislike most is the email builder. It’s clunky, hard to use, and not very intuitive.

Another thing I don’t like is the reporting system. The way it filters and displays metrics is difficult to understand and navigate. I’d prefer it to be more straightforward and focused on what matters, like email title effectiveness, open rate, and click-through rate.

Also, the campaign duplication feature could be improved. It would help if every duplicated campaign could be grouped into a single category so I can find them quickly, instead of ending up with an isolated copy each time. Review collected by and hosted on G2.com.

CRM and automations are the main features I value most. Review collected by and hosted on G2.com.

I can't change the background color to something darker Review collected by and hosted on G2.com.

it's helping me manage my reputation without me having to spend 4 hours a day on social media. I can just "set it and forget it" and only jump in when there is something important to reply to. Review collected by and hosted on G2.com.

I think I would like more segregations in influencer categorization. The platform can get slightly expensive for small agencies or brands and maybe a 'lite' subscription introduction can help really well. Review collected by and hosted on G2.com.

Captiv8 simplifies managing influencer campaigns by streamlining communication and processes from search to payment. It quickly executes campaigns, especially ad-hoc ones, saving me time and helping me track progress effectively. Review collected by and hosted on G2.com.

As the team grows, it would be helpful to have more advanced integrations and automation features available directly within Bigin without needing to move to a more advanced CRM. Review collected by and hosted on G2.com.

Before using Zoho Bigin, managing student enquiries and follow-ups was becoming difficult as the volume of leads increased. Many conversations were happening across different channels like email, calls, and messages, which made it hard to track where each enquiry stood in the admission process.

Zoho Bigin solves this problem by giving us a structured pipeline to manage all leads in one place. We can easily track every enquiry from the initial student inquiry to final course enrollment, ensuring that no potential student is missed.

The automation and task management features are also very helpful. Follow-ups, reminders, and communication history are all recorded in one system, which saves time and improves team coordination. Instead of manually tracking leads in spreadsheets, we now have complete visibility of our pipeline and can prioritize serious prospects more effectively.

Overall, Bigin is helping us stay organized, respond to student enquiries faster, and improve our lead-to-conversion process. For a growing education business like Sankhyiki, this has been extremely valuable. Review collected by and hosted on G2.com.