Social Selling Software

The‍‌‍‍‌‍‌‍‍‌ only thing I was not really happy with is that there were times when the platform would take some time to sync messages or refresh the feed, and this happened usually during the period of high traffic. Besides that, the price may seem a little too high for small businesses, but for such teams as large ones, the cost is definitely worth it considering the ‍‌‍‍‌‍‌‍‍‌features. Review collected by and hosted on G2.com.

Sprout​‍​‌‍​‍‌​‍​‌‍​‍‌ Social was a great tool for handling customer conversations on various social media networks in a seamless way. The company was able to respond to customers in less time, team members were more effectively coordinated, and they received valuable insights into the engagement trends. So, essentially, it was instrumental in enabling our team to provide quick and good customer service while at the same time keeping a strong brand presence ​‍​‌‍​‍‌​‍​‌‍​‍‌online. Review collected by and hosted on G2.com.

While I am fortunate to have started as a legacy member of Hootsuite, I know that prices have had to increase to accommodate updates and changes. I know these updates in tools are absolutely essential, and appreciate that Hootsuite invests in improvements for users. But many of the social media manager groups to which I belong talk about how pricey it is for solopreneurs. Review collected by and hosted on G2.com.

Hootsuite makes managing multiple accounts and platforms an efficient and collaborative process that is easy for my team to use. Review collected by and hosted on G2.com.

Some features can feel a bit limited or clunky, especially when handling large batches of content. Certain tools also require extra steps that slow down workflow. Occasional glitches in scheduling or posting can be frustrating, and the user interface could be more modern and responsive. Review collected by and hosted on G2.com.

SOCi helps solve the challenge of managing multiple social media accounts across different locations and platforms. It centralizes scheduling, approvals, and content creation, which saves time and reduces errors. It also helps ensure consistent branding and messaging across all channels. With SOCi, I can easily monitor performance, streamline workflows, and collaborate more efficiently with my team. Overall, it simplifies multi-location social media management and allows me to focus more on strategy instead of juggling tools. Review collected by and hosted on G2.com.

The one thing which I dislike about salesforce sales cloud is that the lightning UI is is sometimes takes too much time to get loaded. For example, If I make any kind of changes in the page layout or in flexi page (lightning record page) it takes too much time to get reflected which is a headache for me as a developer. Review collected by and hosted on G2.com.

The one of the most common problem that salesforce sales cloud is solving is the filling the gaps between different channels of a business because it provides a 360* data view. For any business sales and service are the most important things. Sales cloud offers us platform to keep everything in 360 view so that the business can have their maxium outcome out of it. Review collected by and hosted on G2.com.

I don't like HubSpot's pricing model for the Marketing Hub. The way they price it, it's cheaper to use an email service provider like Klaviyo. But I wish you could buy a reasonable HubSpot subscription so our sales CRM, customer service CRM and marketing automation are all in one place. Review collected by and hosted on G2.com.

It's a great all-in-one platform that's easy to implement and use for our sales team for prospecting through deal close. And we use it to manage existing customers too. It's our main CRM for both sales and customer service. It's great that there is a HIPAA-compliant version too since we are in healthcare Review collected by and hosted on G2.com.

The onboarding flow is excellent. My only small wish is that the form builder for the signup page was a bit more drag and drop so I could easily rearrange the questions without asking our tech team for help. Review collected by and hosted on G2.com.

It has eliminated the paperwork bottleneck we faced. Before we struggled with a backlog of partners waiting to join because I couldn't keep up with collecting documents manually. Now, with Tracknow automating this process, we can onboard partners instantly and have them start promoting our brand without delay. Review collected by and hosted on G2.com.

UI can be made more intuitive and visually appealing to enhance user experience. Review collected by and hosted on G2.com.

With open-source options available, we've been able to tailor the software to suit our specific needs precisely. This level of customization ensures that CrmOne adapts seamlessly to our unique workflows and requirements, enabling us to maximize efficiency and productivity. Review collected by and hosted on G2.com.

The reporting side could be a bit more customisable, especially when it comes to team performance breakdowns and activity tracking. Sometimes filters or exports require a few extra steps. It’s nothing major, but more flexibility and visualisation options would make it even better. Review collected by and hosted on G2.com.

Close solves the challenge of managing leads and communication in a single, streamlined platform. It centralises emails, calls, and tasks, reducing the need to juggle multiple tools and making sure no follow-ups fall through the cracks. For me (or our team), this means we can respond faster, stay organised, and ultimately close more deals while spending less time on admin work. The automation features and smart workflows also help us prioritise high-value leads, which improves efficiency and revenue predictability. Review collected by and hosted on G2.com.

I don't use AI in my marketing, so it would be nice if the marketing of AI tools inside the platform which I pay for could be turned off. Review collected by and hosted on G2.com.

Complete record of every correspondence with every customer, focused task lists, and I use it to schedule my every workday. I assign myself the next task on every customer file, and get it done because of the Activities list, which is also sortable for type of task and time of day that I wanted to do it. Review collected by and hosted on G2.com.

The biggest drawback is the cost, which can add up quickly, particularly if you require additional contacts or user seats. In addition, some of the more advanced features can seem a little complicated initially, so there is definitely a learning curve. Review collected by and hosted on G2.com.

HubSpot Marketing Hub brings order to the chaos of marketing by keeping all our emails, social media, ads, and campaigns organized in a single platform. It handles automation, tracks leads, and provides clear insights into what’s effective. For our team, this translates to less time spent on repetitive tasks, more concentration on important work, and consistently improved results. Review collected by and hosted on G2.com.

Honestly, I didn’t find any real downside. Maybe at first I felt a bit overwhelmed (because there are so many features) but after a little while exploring, I got comfortable with the interface. Review collected by and hosted on G2.com.

I needed to optimize my time and resources, so finding an all-in-one software was a game changer in my workflow. Review collected by and hosted on G2.com.

So far, everything is good and I haven't seen anything I don't like except some limited services for some countries.So far, everything is good and I haven't seen anything I don't like except some limited services for some countries. Review collected by and hosted on G2.com.

Afluencer helps solve the problem of finding reliable brand collaborations, organizing campaigns easily, and saving time by connecting influencers and brands in one simple, efficient platform. Review collected by and hosted on G2.com.

What I dislike about Facebook is how cluttered the experience can feel. Organic reach is inconsistent, and meaningful content often competes with noise. Ad costs can rise quickly without careful monitoring, and frequent platform changes require constant adjustment. The interface isn’t always intuitive, especially when managing multiple pages or accounts. Facebook works best with strategy—without it, time and budget can disappear fast.

At Paper Hustle Co, we use Facebook deliberately, not blindly Review collected by and hosted on G2.com.

Facebook solves the problem of visibility in a crowded digital space. It helps businesses reach targeted audiences without needing massive budgets or complex tech stacks. Groups create spaces for community, trust, and direct conversation. Marketplace enables fast, local buying and selling without building full ecommerce systems. For many small businesses, Facebook reduces the gap between having an idea and finding real customers.

At Paper Hustle Co, we see Facebook as a practical bridge between attention and action. Review collected by and hosted on G2.com.

The platform could be a bit more user-friendly. There are still some missing features when trying to refine publishers in the discovery tool. Additionally, launching a campaign with a publisher requires several steps, which could be streamlined to just one or two clicks to make collaborating at scale faster and more efficient. Review collected by and hosted on G2.com.

They provide an all-in-one platform that brings together an ambassador program, influencer program, and affiliate program in a single place. The attribution features are particularly useful, as they allow you to assess the incremental value of your traffic. This is especially appreciated when you need to make budget-conscious and scaling-focused decisions. Review collected by and hosted on G2.com.

Although they have these DEI filters, they're not always 100% accurate in terms of a creator's ethnic background or sexual orientation. Which I don't expect to be perfect, given that information isn't always public. But I do like that it gives me a starting point for searches. Review collected by and hosted on G2.com.

As previously mentioned, I work on a lot of DEI campaigns, and it can be tough to find new talent to work with. DEI campaigns often recycle the same creators, so it's difficult to identify new talent, be inclusive, and provide new opportunities. So Captiv8 definitely helps give me a starting point with their ethnicity and sexual orientation search filters to discover diverse creators. Review collected by and hosted on G2.com.

Although I am able to obtain the information I need, the reporting function seems a little clunky. On the creative side, Active Intelligence doesn't seem to have much creativity when designing a campaign. Review collected by and hosted on G2.com.

My primary reason for moving to Active Campaign was deliverability and open rates. According to recent statistics, my previous CRM averaged 47% deliverability while ActiveCampaign averaged in the high 90s. My open rate languished in the mid- to upper teens and then doubled when I started using ActiveCampaign. Review collected by and hosted on G2.com.

Sometimes the pitch process for campaigns feels a bit too long and repetitive. It can take extra time to provide detailed answers for each opportunity, even when the project requirements are similar. I wish the application process was more streamlined, so creators could apply more quickly without sacrificing quality. Review collected by and hosted on G2.com.

Insense helps me connect with reputable brands and secure paid content creation opportunities without spending hours searching. The platform streamlines communication, keeps everything organized, and ensures that creators are paid fairly and on time, even if a brand becomes unresponsive. It saves me valuable time and allows me to focus on producing great content instead of worrying about admin tasks or payment issues. Review collected by and hosted on G2.com.

The Birdeye platform does have a bit of a learning curve. I also wish it offered the ability to create new listings, as currently, there is some manual work involved. Review collected by and hosted on G2.com.

Birdeye is solving the problem of inconsistent and outdated business listings across multiple online directories. Managing listings manually is time-consuming and makes it easy for incorrect information—like hours, addresses, or phone numbers—to slip through.

By using Birdeye, I’m able to manage all of our business listings from one place and keep our information accurate and consistent everywhere it appears online. This improves our visibility in local search, reduces customer confusion, and helps ensure potential customers can easily find and contact us.

Overall, Birdeye saves me time, gives me confidence that our listings are always up to date, and directly supports better local discoverability and customer trust. Review collected by and hosted on G2.com.

A few areas feel a bit basic, like reporting and email templates. Some pages can also be slightly slow at times. None of these are major issues, but they’re small things I notice during regular use. Review collected by and hosted on G2.com.

Before EngageBay, my leads and follow-ups were spread across different tools, and it was easy to miss things. EngageBay brings everything into one place, so I always know who to follow up with and when. The automations take care of repetitive tasks, which saves me time and mental effort. Overall, it’s made my daily work feel more organized and much less stressful. Review collected by and hosted on G2.com.

The sentiment categories could benefit from some fine-tuning to better match brand tone, especially in cases where feedback contains mixed sentiments or uses indirect language that calls for contextual understanding. Review collected by and hosted on G2.com.

BrandMentions addresses the problem of fragmented customer feedback by bringing together conversations and turning them into valuable insights. This not only increases understanding of user expectations but also enables quicker responses to issues. As a result, decisions can be made based on actual experiences instead of assumptions, leading to greater customer satisfaction and more assured planning. Review collected by and hosted on G2.com.