Social Selling Software

The only downside I see is that the costs are very high for a company, as you need to pay a high subscription fee to manage it easily. Additionally, if you want to add an extra user, the cost increases even more. Review collected by and hosted on G2.com.

Having to constantly send a presentation to the executives and then wait for responses via email and WhatsApp, which ultimately were not unified in one place, was very inconvenient. I had to search separately for what was being said about the post on each channel. With Sprout, that issue was resolved. Review collected by and hosted on G2.com.

One thing I dislike about Hootsuite is that the platform can sometimes feel a bit overwhelming, especially when working with several accounts and features at once. Some tools and reporting options also take time to learn, and certain advanced features are only available on higher-priced plans. Overall, it is a useful platform, but the user experience and pricing could be more flexible. Review collected by and hosted on G2.com.

Hootsuite helps solve the challenge of managing multiple social media accounts efficiently. Instead of switching between different platforms, we can schedule, publish, monitor, and review content from one place. This saves time, makes content planning more organized, and helps the team stay consistent with posting. The reporting and analytics features also make it easier to understand performance and adjust our social media strategy based on results. Review collected by and hosted on G2.com.

Difficult to differentiate the different crms in the sales process but glad I chose pipedrive Review collected by and hosted on G2.com.

Better reporting to manage prices Review collected by and hosted on G2.com.

Sometimes navigation is a little complex but have always been able to complete desired task. Review collected by and hosted on G2.com.

One stop for operational times and specials as well as fluid response for customer interaction. Review collected by and hosted on G2.com.

There are many features and configuration options which can be a little overwhelming initially. I sometimes need guidance to understand which fields, reports, or processes are relevant to my work. The platform becomes easier once I get familiar with the team's setup. Review collected by and hosted on G2.com.

It helps keep sales and marketing information organized and reduces dependency on separate spreadsheets for tracking prospects. I can see lead progress, follow-up activities, and customer information in one place. This makes it easier to coordinate with senior team members and understand which prospects or activities need attention. The lead tracking and activity management features are my favorites. I can check the current status of a lead, see previous activities, and understand what follow-up needs to happen next. The performance has been reliable for my daily activities such as checking leads, updating records, reviewing customer information, and monitoring sales tasks. Review collected by and hosted on G2.com.

Meeting scheduling can't route prospects by location, even on higher tiers. A round-robin page only splits meetings evenly, so we built a routing form in front of three separate links to get territory-based booking. Some automation behaviour is also surprising. Switching on a workflow doesn't enrol records that already match, and the existing ones need a separate manual step. Review collected by and hosted on G2.com.

Sales Hub gives us one shared view of every deal through staged pipelines with win probabilities, so leadership and reps see the same status. Meeting links with territory routing and round-robin remove scheduling back-and-forth for discovery calls. Workflows automatically nurture stalled and closed-lost deals, so follow-up doesn't depend on anyone remembering. Because sales sits in the same portal as onboarding and delivery, a client's record carries through without retyping. Review collected by and hosted on G2.com.

Sometimes it takes a little time to find the right information or understand certain features. The dashboard can feel a bit confusing in the beginning, especially when you are new to the platform. It would be nice if some things were simpler to find. Review collected by and hosted on G2.com.

impact.com helps us manage our affiliate partnerships and work with publishers more easily. We can track publisher performance, check results, and understand how our partnerships are helping generate revenue. It keeps most of our work organized in one place and saves time when managing campaigns. Some features take time to understand, but overall, it makes our daily work easier and helps us improve our affiliate marketing results. Review collected by and hosted on G2.com.

One of the least helpful aspects is that some features take multiple clicks to reach, which can slow down routine tasks. Although the platform is highly customizable, configuring and maintaining more complex workflows can be time-consuming, especially for new users. Review collected by and hosted on G2.com.

monday CRM helps solve the challenge of organizing project information and tracking tasks across different teams. By keeping everything in one platform, it improves visibility, strengthens collaboration, and makes it easier to ensure quotation requests and project milestones are completed on time. Review collected by and hosted on G2.com.

Nothing—seriously! I love everything it has to offer, and I’m really happy with all the features it includes. Review collected by and hosted on G2.com.

As a social media manager, I really have to monitor data and analytics, reply to customers, keep track of what’s happening on the accounts I manage, and create and post content. This helps me get all of those tasks done in a short period of time. Review collected by and hosted on G2.com.

The only thing I would say I do not like is how anyone can message, put you into one chatting group without my consent, it annoys me Review collected by and hosted on G2.com.

Facebook helps me connect with other people online, build my own community, and sell my products. It also helps me reach people all over the world—people I probably would never be able to reach on my own. Its reliable, is fast when using it, its also easy to connect to other apps or website if I have to. It is also free to use, and I don't have to subscribe to use and get access to everything on the app. Onboarding is also very easy for anyone, whatever level of education they have, the AI feature is also easily accessible and very helpful. Review collected by and hosted on G2.com.

The biggest downside is cost scalability - as you expand your contact list or need premium features like A/B testing, advanced automation, or paid ad tracking, the monthly cost can increase quickly. For smaller teams, that can limit access to some of the best tools. Review collected by and hosted on G2.com.

Before HubSpot, managing leads across multiple channels was fragmented. HubSpot Marketing Hub solves that by allowing us to automate lead nurturing, segmentation, and follow-ups in one seamless workflow. This has improved our response time, lead quality, and overall conversion rates. The automation ensures prospects get timely, relevant communication without constant manual effort. Review collected by and hosted on G2.com.

I don't have any major problems with the system. Minor issues that I've faced have been batch processes sometimes not fully running over entire data sets (but this was transient), and sometimes finding the actual ID of an element (lead id is easy, it's in the URL) like a contact is a bit tricky. Review collected by and hosted on G2.com.

Close integrates our customer communications through GMail and phone, and this combines with our own data that comes from our back office system through the API. This link enables our sales staff to immediately and clearly understand what type of sales encounter they're embarking on! Review collected by and hosted on G2.com.

There is a minor challenge with the initial learning curve because the platform is so feature-rich, making the dashboard feel a bit overwhelming for a new user during the first few days. I also think the knowledge base and documentation could be expanded. Having more detailed how-to guides or videos for advanced setups, like API integration, would make the self-onboarding process much faster. Lastly, a more robust mobile app for checking stats on the go would be a great addition to the platform. Review collected by and hosted on G2.com.

Tracknow solves manual tracking and inaccurate attribution issues. It provides real-time data in a centralized dashboard, with built-in fraud prevention and automates communication, calculations, and manage payouts. This ensures transparency and saves hours of manual work, optimizing marketing budget use. Review collected by and hosted on G2.com.

It would be incredible if Birdeye could feed updated information back into our scheduling software. For example, if an email bounces back as non-deliverable, I’d love for it to be flagged or marked in some way so our team knows to update it the next time we interact with that client.

The only other thing I haven’t loved is that, when we were interested in adding mass texting capabilities, we discovered our initial integration wasn’t sufficient. We tried to update our integration using an SFTP file transfer; however, there wasn’t a quick or simple way to filter the necessary data from our software into the correct format to support further integration. Review collected by and hosted on G2.com.

Birdeye has given our seven locations the ability to consolidate social media, email campaigns, review requests, and online inquiries/leads in one place. It saves us hours each week by automating review requests nightly, letting us create social media posts and schedule them across multiple platforms for all locations at once, and enabling us to communicate with online inquiries/leads in real time. It's easy to use and is customizable to fit our needs. Review collected by and hosted on G2.com.

When I copy and paste text into a field, the dropdown box no longer expands the way it used to. Instead of the text box opening fully, I have to manually scroll down to see everything I pasted, which makes the process a bit inconvenient. Review collected by and hosted on G2.com.

Insense solves the challenge of efficiently connecting with quality creators for authentic content campaigns. Instead of spending hours sourcing talent, managing submissions, and coordinating deliverables, the platform centralizes everything in one place. This allows brands to launch campaigns faster, maintain consistency in messaging, and access a wide variety of creators, ultimately driving better engagement and ROI. Review collected by and hosted on G2.com.

What I dislike about EngageBay is its limited native file handling and rigid custom reporting, which create ongoing workflow friction for our boutique industrial design studio, Form Studio Works. Our lean 11–50-person team has no dedicated in-house IT, and while EngageBay excels at CRM and marketing automation, it feels built for general sales teams rather than design firms that routinely manage heavy 3D prototype files, high-resolution renders, and multi-round client feedback documentation.

The most frustrating limitation is the platform’s file upload constraints. We often attach product renderings, CAD previews, and prototype test reports to client CRM records, but EngageBay enforces strict per-file size caps and can’t preview heavier design assets directly within the contact timeline. Last quarter, while working on a portable consumer hardware redesign, I tried to attach a 3D prototype render to the client project record and immediately hit the upload limit. I ended up hosting the file in our cloud storage and pasting an external link into the CRM timeline instead. That workaround forces our designers to bounce between EngageBay and our cloud asset library whenever they review client feedback, adding roughly five hours of extra navigation work each week. The platform also lacks native versioning for attachments, so when we upload revised design iterations, we have to manually rename every file to avoid overwriting older, client-approved versions.

Custom reporting is another major pain point. As Design Operations & Client Project Delivery Manager, I need combined reports that track lead source conversion, project timeline delays, and freelance vendor hours for quarterly studio reviews. EngageBay’s default report builder can’t merge CRM lead data with our custom project milestone fields into a single dashboard. For our annual business review, I spent nearly eight hours exporting separate CSV datasets and stitching them together in spreadsheets just to calculate project profitability by lead channel. Even basic design-specific KPIs, like prototype revision cycles, can’t be tracked natively, so I’m forced to maintain manual logs outside the platform.

Granular user permissions also create headaches. We frequently onboard contract 3D artists and freelance industrial designers for short project sprints, and we need to give them access only to their assigned client feedback threads while keeping other client pricing and confidential project records hidden. EngageBay’s permission roles are broad and can’t be narrowed down to individual project contact records. On one recent product design project, I gave a freelance artist limited portal access, and they were still able to view contact names from our other active client accounts. I then spent over four hours auditing contact visibility and adjusting role settings to lock down sensitive client data.

Another downside we uncovered is the limited native integration ecosystem for creative tools. EngageBay has no direct connection to Figma or our 3D asset management software. When client feedback is logged inside our design files, there’s no automatic sync back to EngageBay’s CRM timeline, so team members have to manually copy comments across systems. We rely on Zapier to bridge these gaps, but the extra middleware occasionally breaks syncs and forces manual data validation. Overall, while EngageBay handles lead capture and email follow-up well, its general-purpose architecture doesn’t accommodate the large design files and multi-round feedback workflows that sit at the core of our industrial design operations. Review collected by and hosted on G2.com.

As the Design Operations & Client Project Delivery Manager at Form Studio Works, our lean 11–50-person industrial design studio previously struggled with scattered lead tracking, inconsistent prospect follow-up, and disconnected client communication records. With no dedicated in-house IT, we were running separate tools for lead capture, email outreach, and contact notes. Client feedback, project scope details, and prospect conversation history lived across email threads and cloud documents, which led to missed discovery calls, incomplete project briefs, and lost context when handing work off to our product designers and 3D artists. EngageBay helps resolve these disjointed workflows by bundling CRM, form capture, and email automation into one unified platform, reducing manual admin and giving our small team clearer visibility across both prospect pipelines and active client projects.

The main problem EngageBay addresses for us is a fragmented lead intake and prospect nurturing process. Before adopting it, we used standalone web forms to collect project inquiries, then manually copied prospect details into a basic contact list and scheduled follow-up emails. That manual workflow took roughly six hours out of my week, and high-intent manufacturing clients sometimes waited days for a reply when we were deep in prototype deadlines. EngageBay’s native form builder and CRM auto-sync remove that duplication. Now, when a potential client submits our project inquiry form on the studio website, their budget, timeline, and product design requirements instantly populate a new CRM contact record and trigger a tailored email sequence. Last quarter, this automation nurtured a prospect for a portable consumer device redesign and flagged them as high priority after they reviewed our case study page, so I could book a discovery call at the right moment without having to chase them manually.

EngageBay also solves our lack of centralized client communication history. Previously, client feedback, revision requests, and scope changes were trapped inside email threads. When our design team kicked off a new prototype iteration, they could spend hours hunting down the original requirements and past feedback. Now I use custom fields within each client CRM record to track prototype revision counts, material preferences, and milestone deadlines, and client emails and comments are appended to the contact timeline. Having everything in one place cuts the time our team spends researching project background by multiple hours each project cycle and reduces misalignment around client expectations.

A third area where EngageBay helps is pipeline tracking for design project proposals. Our old system depended on manual spreadsheet updates, which often fell behind when we were juggling multiple active bids. With the drag-and-drop deal pipeline, I can move opportunities through stages like discovery, concept proposal, and contract finalization, while automated task reminders prompt me to follow up on stalled proposals. This visibility helps me forecast studio workload before new projects are signed, which in turn prevents overcommitting our designers and freelance 3D artists.

One unexpected benefit has been the built-in appointment scheduler that can be embedded directly into email sequences. Prospects can self-book discovery calls in available time slots, which sync to our shared calendar and automatically creates a CRM task. It eliminates the back-and-forth scheduling emails that used to consume several hours each week during our busiest proposal periods.

EngageBay does have limitations for large design asset uploads and for advanced custom reporting, but it still consolidates our lead capture, email nurturing, and client contact history in a way that works well for our team. It removes duplicate data entry, keeps prospect and client context centralized, and frees our creative team to focus on industrial design and prototype development instead of administrative tracking. Review collected by and hosted on G2.com.

Crypto payout rails still feel narrower than what’s available on the fiat side. Because of that, we currently handle part of the payout flow externally. Based on the direction the product is heading, I expect this gap to close over time, but as of today it’s still a limitation. Review collected by and hosted on G2.com.

Early on, we built our own tracking because nothing else fit our needs. Over time, maintaining it turned into a real tax on the engineering team, and it always seemed to fall over at the worst possible moment—right when traffic was at its highest. Review collected by and hosted on G2.com.

I don't like it when someone posts another person's content; it's so wrong. Someone else's hard work is being taken by someone else, and that shouldn't happen. That can be improved. Safety should be provided to the users. They can use and misuse the content of other people, and that's why appreciation should be more. Review collected by and hosted on G2.com.

The problem that was solved for me is that I didn't have to tell people about my talent and skills; just by following me on Instagram and seeing my content, people support me and give me feedback, which helps me improve. More people support me this way, and it's very useful. I get so many customers and orders through Instagram. It's so beneficial. Review collected by and hosted on G2.com.

The initial setup requires some time, especially for teams that are new to CRM tools Review collected by and hosted on G2.com.

Before using CRMOne, we relied heavily on spreadsheets and disconnected tools, which led to duplicate data, missed follow-ups, and limited visibility into our sales pipeline. Review collected by and hosted on G2.com.

It feels like not all mentions are being captured. Some very basic mentions seem to be missing from Facebook, X, website, or Instagram. Metrics are sometimes missing on captured mentions. The AI insights also aren’t great; they definitely read like AI slop. ChatGPT does a much better job analyzing and coming up with insights just by reading the exported Excel file. I understand there are restrictions with APIs and other challenges, but it would be great to improve the tracking, coverage, and overall accuracy. Review collected by and hosted on G2.com.

Reporting to clients has been very straightforward. I can build custom reports with an automation script using the exported Excel reports, and overall the workflow works well. The tool I used before stopped including X mentions in its Excel reports altogether, and its custom PDF reports weren’t tailored to what I needed, so it ultimately became a useless tool with a heavy price tag. This one has definitely given me more room to work across different projects and keywords, since the limits feel very reasonable for the price plus I'm saving time every morning. Review collected by and hosted on G2.com.