Salon Billing Software

There are a few more admin settings that would be nice to be easier. Managing permissions checked and up to date for several integrations and users can be a little tedious. Review collected by and hosted on G2.com.

It provides the business teams with one single cloud platform for finance activities rather than a scatter gun of spreadsheets and other platforms. And from an IT point of view, it's easier to manage user administration and review permissions, and you get greater visibility of how the platform integrates with other applications. Review collected by and hosted on G2.com.

I think pricing is a little expensive and there are so many features I don't need or use. Would be nice to have a cheaper tier. I wish customer service was more helpful. When I reached out about a problem earlier this year, no one could help me. I had a transcript for a call but not the recording itself which no one could explain to me how that was possible. It was a very annoying and time consuming situation. Lastly, the interface gets updated often and things keep moving around. Calendly was more more intuitive 3-5 years ago. Review collected by and hosted on G2.com.

Just making scheduling easier and more seamless. Review collected by and hosted on G2.com.

The agent needs ongoing tuning. Some visitors use it for off-topic or work-related questions with no buying intent, so you need to set up guardrails and monitor early on. Junk conversations can also flow into your marketing automation platform, so plan for filtering on your side. Review collected by and hosted on G2.com.

We use Qualified as an AI SDR to engage website visitors in real time, qualify them, and route known leads and prospects toward the right next step. Within the first few days we saw hundreds of conversations, a meaningful share from known leads. It gives us visibility into website intent that we didn't have before. Review collected by and hosted on G2.com.

I wish there were a way to test automations by creating fake events. I can test them by scheduling something through the booking link, but I don’t want to confuse my boss or make him think a real event has actually been scheduled. Review collected by and hosted on G2.com.

We used to go back and forth with clients trying to find a good day and time to meet or have a phone call. If a client takes a day or so to respond, it can end up taking quite a while to get something on the books. I also like that the client can receive an email or a text to confirm they’re still able to make the appointment, which helps reduce no-shows and prevents people from forgetting they scheduled it. Review collected by and hosted on G2.com.

The biggest downside for me is the complexity of some sales workflows. In our configuration, certain status changes cannot be reversed, and revisiting a lead marked for future follow-up can require copying the record. That adds extra steps and makes maintaining a clear customer history more difficult.

I would like simpler navigation and more flexibility when handling everyday sales scenarios. The customization options are valuable, but they also require careful setup to keep the process straightforward for the team. Review collected by and hosted on G2.com.

NetSuite helps us keep track of sales activity across multiple people and accounts. By keeping customer records, opportunities, and quotes connected, it gives us a shared view of each deal and its progress.

For me, the main benefit is being able to identify opportunities that need follow-up, see where deals are getting stuck, and give management a clearer picture of the pipeline. Our sales statuses and saved searches help focus attention on records that need action.

Linking quotes to opportunities also makes it easier to track what was proposed and how the deal ultimately turned out. This supports more consistent follow-up and better sales reporting. Review collected by and hosted on G2.com.

There are no real issues on my end. As a reviewer and approver, I find just seeing the complete invoice sometimes a little confusing, but it just takes a little moving around to review all the information I want to see. Review collected by and hosted on G2.com.

The biggest benefit I have found is prior to my approval as a first level supervisor, the invoices would be approved, and the work was not done to my satisfaction. They would pay and the job was not done or done well. Now if I'm not happy, I can deny the invoice and have the biller come back and make the necessary changes before getting paid. Review collected by and hosted on G2.com.

1. Limited customization

Some users want more control over invoice/quotation layouts, fields, reports, and branding.

Some system-generated text cannot be completely removed or changed.

2. Advanced features may require a paid plan

The free plan has limitations, particularly around customization and document functionality.

Some users find the paid plans relatively expensive when they only need basic invoicing. Review collected by and hosted on G2.com.

Refrens is primarily solving the problem of scattered, manual financial administration. Instead of managing quotations, invoices, expenses, payments, customers, vendors, and accounting records separately—often using spreadsheets and different software—Refrens brings many of these activities into one platform. Review collected by and hosted on G2.com.

Honestly, there is nothing I dislike about Anchor. I needed a bulk proposal feature and they were able to send me a spreadsheet tailored to my needs with instructions and they would take care of uploading it and adding all the proposals to our account. Review collected by and hosted on G2.com.

Our last platform was disjointed, with Anchor we can see everything all in one place and get a great visual representation of where we are at. We also save a lot of time using the bulk features and the templates. Review collected by and hosted on G2.com.

One area where I think MS 365 could improve is the integration and support of Copilot across the different applications. Sometimes it works really well and helps me get things done quickly, but other times it fails. When that happens, it can actually reduce efficiency instead of improving it, even though it has only happened to me a few times. Review collected by and hosted on G2.com.

Basically, MS 365 helps me manage the administrative and presentation side of my projects. Much useful when I am handling multiple client projects because it gives me a consistent workflow for managing all documentation and communication. Review collected by and hosted on G2.com.

For some reason, Bill disallowed the use of certain symbols in their Memo section. They used to allow me to use the @ symbol and additional symbols like that, and now they don't. I found it quite helpful to use those and unnecessarily restrictive. I imagine there's a coding reason for it or something like that, but I wished they didn't change that. I also find the Approval process can be confusing at times, because the steps aren't specifically guided as seamlessly as they are in the iPhone app. The app moves me through the approval process really easily and smoothly. The desktop app I don't always know if the approval and payment out has processed correctly. Review collected by and hosted on G2.com.

Bill really keeps the vast majority of my payment management in one easy to use resource. It's very helpful to konw I can just handle the vast majority of my financial payment/management needs inside this program. Review collected by and hosted on G2.com.

I feel the Free plan’s monthly submission limits can be reached pretty quickly if a campaign goes viral, and moving up to the next tier can be a bit costly for micro-businesses. Also, when I’m building very complex forms with lots of conditional logic, the editor can occasionally lag a little. Review collected by and hosted on G2.com.

Jotform has truly solved the nightmare of manual data collection and repetitive administrative work for me. Before using it, organizing responses, collecting feedback, and managing approvals meant endless back-and-forth communication, plus manual spreadsheet entries that took up far too much time.

With Jotform, I can build clean, professional e-forms and set up automated workflows in minutes, without writing a single line of code. Automated submission tracking and seamless integrations save me hours of manual work every week, so I can focus on creating content and growing my business instead of getting buried in admin tasks. Review collected by and hosted on G2.com.

I like everything about it. I like all of its features. Review collected by and hosted on G2.com.

Cal ID solves the hassle of manual scheduling, endless back-and-forth, and fragmented meeting management. Instead of spending time coordinating availability through emails or messages, it automates the booking process by syncing calendars, managing time zones, sending reminders, and handling rescheduling automatically.

For me, this boosts productivity and saves a significant amount of time, especially when I’m managing client meetings, demos, interviews, or team coordination. It also feels more professional for clients, since they can instantly book an available slot without delays. Features like workflow automation, integrations, and team scheduling further streamline operations and help reduce missed meetings and scheduling conflicts. Review collected by and hosted on G2.com.

The initial API integration required some adjustments on our side and a good understanding of the Monetization data model. The implementation was successful, but more end-to-end examples for less common transaction-rating scenarios would make the first setup easier. Review collected by and hosted on G2.com.

We use Tridens Monetization to calculate transaction fees when pricing depends on cumulative volume within a billing cycle and on additional attributes, including source, destination, and account type. Automating these calculations removes a significant amount of manual work, applies the same rules consistently, and makes it easier to introduce or change rate plans. Review collected by and hosted on G2.com.

A few things that could use some polish: we've run into occasional outages, which doesn't happen too often but could potentially be an issue if I needed to get an urgent invoice out. I'd also love the ability to export just my search results rather than being forced to export every invoice each time - a small thing, but it'd save a lot of time. Lastly, because of how tightly Tabs integrates with our other systems, there are some restrictions on making manual updates or edits, which can be a bit limiting when we need to make a quick fix on the fly. Review collected by and hosted on G2.com.

Automated invoicing, with integrations to our other platforms such as Salesforce and NetSuite. Additional features down the line that could further automate our revenue recognition process. Review collected by and hosted on G2.com.

Honestly I havent been working with it enough to find something I dislike but at the moment I am hard pressed to find something as well. Overall the product works as intended and I hopefully do not find anything I dislike moving foward. Review collected by and hosted on G2.com.

Our first day implementing Bill360 we had a customer use the "pay now" options and that is already a one time customer that we will not have to reach out to in order to get paid. Also the outstanding payments being included on the invoice helps so much. This is one thing our owner has wanted for a long time with our invoicing. Review collected by and hosted on G2.com.

Honestly nothing, maybe that I spent so long looking for a good provider before I landed on Sequence! Review collected by and hosted on G2.com.

Before Sequence we didn't have a proper way to build, send and sign commercial quotes - it lived across documents and manual work. Now quoting, pricing and e-signature sit in one tool, the signed quote flows straight into the billing schedule, and there's approval routing we can turn on as the team grows. It means the sales team can move on a deal without waiting on someone to assemble the paperwork by hand. Review collected by and hosted on G2.com.

Their support is bad. There is a recent webhook issue with their API and the call identifier was not passed from their end. I've raised and followed-up with the issue multiple times. There is no follow-through on the matter and updates on whether the issue is resolved.

As you can imagine, the call identifier is important for me to use in my downstream automation and without that, everything breaks. The team is not professional in resolving the issue for me or know the severity of it all.

When followed-up again, their reply to me was "Can you test it out now?" or "These things take a bit of time but we will update you as soon as we line it up. It's been 19 hours since I reported the issue".

And I had to be the one who proactively followed-up with them. Until now I still did not get an updated. Review collected by and hosted on G2.com.

Flexible scheudling needs for my team Review collected by and hosted on G2.com.

The pricing tiers bundle a whole suite of apps, so even if I only need one very specific tool, I’m still presented with options for tools I don’t use right away. It also takes an afternoon to disable the unused modules in the admin dashboard, just to keep the workspace minimal for client-facing staff. Review collected by and hosted on G2.com.

It solved our vendor risk headaches. Instead of going through lengthy security audits, DPAs, and compliance questionnaires for multiple disconnected SaaS vendors, we now have one secure platform. The cost per seat gives us an immediate return on investment compared to enterprise-tier plans from tools like Zoom and Calendly. Review collected by and hosted on G2.com.

The calendar is buggy and it doesn't offer me the option of seeing all the calendars of the whole office at the same time. I coordinate the schedule and I need to see everyone's availability. In addition, we need to color-code our appointments and B4T doesn't do that. We use Google instead. Review collected by and hosted on G2.com.

We keep practice info at our fingertips and use it to track time. I also like the task tracking and the ability to set up task flows that trigger the next step on completion of the previous. It helps me stay on top of my cases and bill all of my time. That helps my productivity and keeps the clients happy. Review collected by and hosted on G2.com.

My biggest frustration has been customer support. I’ve had issues that required conversations stretching over several days just to get resolved. When you’re running a busy salon business, you don’t have time to wait days for answers or go back and forth trying to resolve a problem. More timely and consistent communication would make a tremendous difference.

I’ve also experienced ongoing connectivity issues with the card readers. They frequently lose their Wi-Fi connection or go offline multiple times throughout the day, which can be incredibly frustrating when you’re trying to check out clients efficiently. Review collected by and hosted on G2.com.

GlossGenius gives me a booking platform that is tailored specifically to the beauty industry. It simplifies appointment scheduling, keeps my client information organized, and creates a more professional booking experience for my clients.

Despite the frustrations with customer support and card reader connectivity, I genuinely prefer GlossGenius over Square. The salon-specific features and ease of use make it a better fit for my business. With improvements in technical reliability and customer service, it could be an exceptional platform across the board. Review collected by and hosted on G2.com.