--- title: isolved Reviews meta_title: 'isolved Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1318 reviews by the users' company size, role or industry to find out how isolved works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 1318 scale: '5' date_modified: '2026-07-21' parent_category: name: HR url: https://www.g2.com/categories/hr --- # isolved Reviews **Vendor:** isolved HCM **Category:** [HCM Software](https://www.g2.com/categories/hcm-software) **Average Rating:** 4.3/5.0 **Total Reviews:** 1,318 ## About isolved isolved is a provider of human capital management (HCM) solutions that help organizations recruit, retain and elevate their workforce. More than 195,000 employers and 8 million employees rely on isolved's software and services to streamline human resource (HR) operations and deliver employee experiences that matter. isolved People Cloud™ is a unified yet modular HCM platform with built-in artificial intelligence (AI) and analytics that connects HR, payroll, benefits, and workforce and talent management into a single solution that drives better business outcomes. Through the Sidekick Advantage™, isolved also provides expert guidance, embedded services and an engaged community that empowers People Heroes™ to grow their companies and careers. Learn more at www.isolvedhcm.com. ## isolved Pros & Cons **What users like:** - Users find Isolved's **helpful support team** and features immensely beneficial for ease of use and solutions. (156 reviews) - Users appreciate the **wonderful customer support** from isolved, highlighting their responsiveness and ease of resolving issues. (145 reviews) - Users commend the **ease of use** of isolved, highlighting its user-friendly design and responsive support team. (139 reviews) - Users commend the **timely response time** of isolved's customer service, enhancing their overall experience with the platform. (72 reviews) - Users appreciate the **robust payroll management features** of iSolved, making processes seamless and efficient. (70 reviews) - Users value the **comprehensive features** of iSolved, which streamline HR operations and enhance user satisfaction on a unified platform. (64 reviews) - Features (61 reviews) - Efficiency (56 reviews) - Users value the **intuitive and efficient payroll application** of iSolved, ensuring precise management of employee payments. (56 reviews) - Time-saving (56 reviews) **What users dislike:** - Users report **poor customer support** from isolved, citing slow responses and inefficiencies in handling inquiries and issues. (70 reviews) - Users find Isolved **not user-friendly** , citing issues with screen changes and a need for improved design for ease of use. (62 reviews) - Users report that Isolved can be **not intuitive** , with frequent changes complicating navigation and access to features. (58 reviews) - Users feel there is a need for more **features and functionality** in Isolved's payroll portal for improved usability. (56 reviews) - Users express frustration over the **missing features** in isolved, leading to complications and inefficiencies during updates. (49 reviews) - Users find **limited customization** frustrating, particularly in report generation and outdated interface, making tasks cumbersome. (41 reviews) - Navigation Difficulty (41 reviews) - Difficulty (40 reviews) - Users express frustration with the **steep learning curve** due to insufficient training and frequent issues during implementation. (40 reviews) - Complexity (38 reviews) ## isolved Reviews ### 1. Over all things have gone well. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Aviation & Aerospace | Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2024 **What do you like best about isolved?** I have access to all reports after payroll has been submitted and the check preview. **What do you dislike about isolved?** I wish that when I downloaded my reports they would transfer over the way they look in Isolved. After they are downloaded you have to scroll through everything to find what you are looking for and it takes to much time. I want to be able to pin point quickley. **What problems is isolved solving and how is that benefiting you?** I don't really have any problems. ### 2. Customer Service the old fashioned way **Rating:** 5.0/5.0 stars **Reviewed by:** Tanya K. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2024 **What do you like best about isolved?** When calling I speak to a knowldegeable, helpful representative. **What do you dislike about isolved?** I have had a very positive overall experience with iSolved. **What problems is isolved solving and how is that benefiting you?** Tracking payroll, payroll taxes, certified payroll and per diem expenses. ### 3. Isolved tour **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2024 **What do you like best about isolved?** Automation. Makes the process of timekeeping much easier as well as onboarding process. **What do you dislike about isolved?** The Connectivity via Wi-Fi is sometimes an issue. **What problems is isolved solving and how is that benefiting you?** Timekeeping was very complex and it is now simplified. **Official Response from Mackenzie Cotton:** > It's great to hear that isolved has simplified your timekeeping process. We appreciate your feedback about the Wi-Fi connectivity issues and are actively working to improve this aspect. Thank you for sharing your experience with isolved! ### 4. Great customer service! **Rating:** 5.0/5.0 stars **Reviewed by:** Dina J. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2023 **What do you like best about isolved?** Isolved has really upped their game! I work directly with LaTanya, who has proven to be diligent, knowledgeable, and friendly. Their cost-effective solutions and LaTanya's direct efforts have really helped Isolved's efforts! **What do you dislike about isolved?** I would like it if we could get a direct connection between our software and payroll without having to use a converter for data. **What problems is isolved solving and how is that benefiting you?** We are just beginning to look into their additional products. ### 5. Some of the best customer service in the industry **Rating:** 4.5/5.0 stars **Reviewed by:** Mary Kay K. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 18, 2023 **What do you like best about isolved?** They have amazing staff and customer service is second to none. **What do you dislike about isolved?** Not able to have two screens open on the same browser at the same time. But other than that, they are great. **What problems is isolved solving and how is that benefiting you?** They make it easy to complete HR tasks. Integration from the applicant tracking system to HRIS is easy. ### 6. Employee Services **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Farming | Mid-Market (51-1000 emp.) **Reviewed Date:** March 21, 2024 **What do you like best about isolved?** Have a good support network to reach out to when help is needed **What do you dislike about isolved?** Not having been trained to use the system and having to figure it out by myself **What problems is isolved solving and how is that benefiting you?** Switching to isolved time has helped to streamline the payroll process ### 7. Alex was very professional, knowledgeable and super helpful! **Rating:** 5.0/5.0 stars **Reviewed by:** Kennedy N. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 01, 2023 **What do you like best about isolved?** Alex really knew what she was talking about when helping us with the build. It allowed for the dynamic build of a lot of different types of coverages. We were able to add notes for employees to view and attach links and flyers. **What do you dislike about isolved?** I dont have any compliants about I solved so far. It could look more aestheically pleasing. **What problems is isolved solving and how is that benefiting you?** I think Isolved is expanding to accomodate a large range of coverages to be built in the system. As someone who assist with the builds on Isolved for companies prepping for open enrollment, having those capabilities is essential. Isolved integrates with most all carriers which is a huge plus. ### 8. G2 is tremendous software platform **Rating:** 5.0/5.0 stars **Reviewed by:** Parveez P. | HR Specialist Lead, Enterprise (> 1000 emp.) **Reviewed Date:** February 13, 2024 **What do you like best about isolved?** Employee lifecycle management and Features **What do you dislike about isolved?** Learning the software is overwhelming when you are not the initial person setting up the account. **What problems is isolved solving and how is that benefiting you?** More Sustainable Business Practices – isolved reduces the day-to-day workload, allowing HR to focus on more productive areas. isolved empowers HR teams to manage growth of operations without having to scale up associated labor costs. ### 9. Payroll process is simple and accurate. **Rating:** 5.0/5.0 stars **Reviewed by:** Stacey W. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2023 **What do you like best about isolved?** All of the information I need is readily available and my rep makes this so easy. **What do you dislike about isolved?** So far I haven't found anything I don't like **What problems is isolved solving and how is that benefiting you?** The length of time that payroll and quarterly filings were taking when done in our office has been cut down to minutes. ### 10. Great all in one product! **Rating:** 4.5/5.0 stars **Reviewed by:** Andrea B. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2023 **What do you like best about isolved?** Time cards, payroll processing, benefits renewal and now our annual performance reviews are all in one place. **What do you dislike about isolved?** Occasionally updates move functionality options around a bit and it takes a while to get used to the changes. **What problems is isolved solving and how is that benefiting you?** It's nice to have a lot of our HR related resources in one spot. ### 11. iSolved Review **Rating:** 5.0/5.0 stars **Reviewed by:** John W. | Enterprise (> 1000 emp.) **Reviewed Date:** August 11, 2020 **What do you like best about isolved?** iSolved has performed every commitment they made when we enrolled and their excellent service continues now. **What do you dislike about isolved?** We see no downsides to working with iSolved. We like everything they do. **Recommendations to others considering isolved:** They are the best overall solution to the issues business face. **What problems is isolved solving and how is that benefiting you?** Thorough and accurate payroll processing. Excellent at resolving exceptions. ### 12. ISOLVED IS A GREAT TOOL FOR PAYROLL **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Building Materials | Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2024 **What do you like best about isolved?** THE SUPPORT STAFF IS VERY HELPFUL AND WILL WALK YOU THROUGH THE STEPS TO COMPLETE THE TASK AND MAKE SURE YOU HAVE AN UNDERSTANDING OF THE PROCESS. **What do you dislike about isolved?** I DO NOT HAVE ANY DISLIKES WITH ISOLVE. THE PRODUCT HELPS MADE MY JOB EASIER. **What problems is isolved solving and how is that benefiting you?** I isolved is tracking insurance for the ACA reporting and reporting the information to the IRS. ### 13. Great tools and platform, wish some of them had more details! **Rating:** 2.5/5.0 stars **Reviewed by:** Nissi S. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 07, 2023 **What do you like best about isolved?** Customer Service is great and the array of both services and support offered are helpful. **What do you dislike about isolved?** Some of the platform functionality is not all the way there and still requires me to depend on other mechanisms for optimal use. **What problems is isolved solving and how is that benefiting you?** They are helping with the centralization of products and services. **Official Response from Mackenzie Cotton:** > Thank you for your feedback! We would love to have the opportunity to work with you on the platform functionality. Please feel free to contact me at mcotton@isolvedhcm.com. ### 14. Networking & Education **Rating:** 3.5/5.0 stars **Reviewed by:** Star S. | Payroll Specialist, Non-Profit Organization Management, Mid-Market (51-1000 emp.) **Reviewed Date:** October 19, 2023 **What do you like best about isolved?** Honestly your clients are and the way they feel about isolved in regard to the product the agility and the trust within iSolved is impressive and important **What do you dislike about isolved?** I don't think I have enough knowledge to be able to say that I dislike anything at this point, I was first introduced to iSolved April 2023 **What problems is isolved solving and how is that benefiting you?** I'm actually looking forward to picking at your brain about what why when and the WOW faxtor **Official Response from Mackenzie Cotton:** > Hello Star! Wonderful feedback here. Please feel free to contact me, Mackenzie Cotton, Reference & Reputation Manager, directly at mcotton@isolvedhcm.com if you'd like to have conversation around the WOW factor isolved brings to the table. ### 15. EFFICIENT EASY TO USE FAMILY ORIENTED COMPANY. ALWAYS APPROACHED WITH KINDENESS AND UNDERSTANDING. **Rating:** 5.0/5.0 stars **Reviewed by:** Tonya H. | Human Resources Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 25, 2022 **What do you like best about isolved?** ISOLVED IS VERY EASY TO LEARN AND FOLLOW AND PROVIDES VERY USEFUL TOOLS FOR ALL YOUR HR AND PAYROLL NEEDS **What do you dislike about isolved?** NOTHING TO SPEAK OF.I HAVE FOUND THAT EACH MONTH THERE ARE MORE AND MORE IMPROVEMENTS. **What problems is isolved solving and how is that benefiting you?** ALL PAYROLL QUESTIONS/ISSUES GET RESOLVED IN A TIMELY MANNER AND ANY PAYROLL QUESTIONS I HAVE. THIS HELPS ME STAY COMPLIANT WITH ALL PAYROLL LAWS AND CHANGES ### 16. Great system that can do a lot! **Rating:** 4.0/5.0 stars **Reviewed by:** Kyle K. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 03, 2023 **What do you like best about isolved?** The help team is wonderful at addressing any issues you may have and to walk you through the steps of setting items up. **What do you dislike about isolved?** It can be a little clunky, but once you are more comfortable navigating, it is easy! **What problems is isolved solving and how is that benefiting you?** With the ATS and electronic onboarding, it is greatly reducing the amount of time HR needs to spend adding employees and tracking applicants **Official Response from Mackenzie Cotton:** > Thank you for taking the time to leave this review of isolved! ### 17. Great in most ways! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2023 **What do you like best about isolved?** We love the ease of processing our payrolls and entering HR information all in one place. It was a giant leap into the now for us technology wise. We also love that we can access it from anywhere and it's super secure. **What do you dislike about isolved?** There are occassional communication challenges. For example, a system report that was changed without us being made aware now doesn't meet our needs and they want to charge a fee to create a custom report for us. One of their automated email systems also never makes it to us when messages are sent through it and it's not an issue on our end. **What problems is isolved solving and how is that benefiting you?** Our old payroll software was no longer being supported and isolved was the best fit for our needs when we looked at new software. It met the price point we needed as a non-profit and was able to accurately assign payroll to the correct funding sources. ### 18. A little Clunky but Cost Effective and has what a small team needs **Rating:** 4.0/5.0 stars **Reviewed by:** Rhonda R. | Digitial Marketing Manager/Social Media Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2023 **What do you like best about isolved?** I like that our company has everything you need accessible at all times. Isolved is great for our small staff to utilize and everyone gets timely messages and information. **What do you dislike about isolved?** I think that it is hard to tell where some things are located in Isolved, it takes some poking around. **What problems is isolved solving and how is that benefiting you?** Benefits administration is being executed through Isolved, and its easy for everyone to see their benefits and payroll check information **Official Response from Mackenzie Cotton:** > Hello Rhonda! We are happy to hear your and your company has had a great experience with isolved. If you need help navigating the system, please do not hesitate to reach out to me, Mackenzie Cotton, Reference & Reputation Manager, directly at mcotton@isolvedhcm.com so I can get you connected with the proper support to help with navigating our system. ### 19. I love working with isolved. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Individual & Family Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 22, 2023 **What do you like best about isolved?** Everyone is so helpful in answering questions and making my payroll experience easy for me. If I ever need help with something, the people are always so patient and never make me feel like Its a dumb question. **What do you dislike about isolved?** I feel like I get passed on to someone new ho reviews our account. **What problems is isolved solving and how is that benefiting you?** They keep track of all my employees compensation and make sure everything with the IRS portion is handled correctly with taxes. ### 20. Best platform for payroll processing **Rating:** 4.5/5.0 stars **Reviewed by:** Kiran K. | Benefits analyst, Computer & Network Security, Mid-Market (51-1000 emp.) **Reviewed Date:** February 09, 2024 **What do you like best about isolved?** Overall my experience over the years has been excellent. I solved platform is well integrated and easy to use. Most recently the tax team has been phenomenal is resolving time sensitive issues. Their follow up has been appreciated. **What do you dislike about isolved?** Nothing . I don't have any points about dislike. **What problems is isolved solving and how is that benefiting you?** . ### 21. Overall iSolved review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** May 10, 2023 **What do you like best about isolved?** When I receive help, it is excellent. The customer service received from various departments is great. **What do you dislike about isolved?** A lot of grey areas with the product - there aren't a lot of easy ways to find the answers I need without asking for help. (This refers to areas that are not day to day basic use) **What problems is isolved solving and how is that benefiting you?** They are primarily helping us with our payroll and time off tracking and benefits ### 22. Open enrollment contact was very easy to work with **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** January 08, 2024 **What do you like best about isolved?** I get quick responses from the isolved team. They are very easy to work with. I love all the features. We are a new user so it will take a while to get them all up and running. **What do you dislike about isolved?** There are a few items that could be improved but they are very minor. **What problems is isolved solving and how is that benefiting you?** isolved has made onboarding and benefits admin much easier ### 23. Excellent assistance with annual open enrollment **Rating:** 5.0/5.0 stars **Reviewed by:** Nicole M. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 19, 2023 **What do you like best about isolved?** Customer service is great. hey are immediate with repsonding and you get quick results. **What do you dislike about isolved?** I don't really have any dislikes with Isolved. **What problems is isolved solving and how is that benefiting you?** Isolved has been a great replacement to our previous payroll service. ### 24. ACA services **Rating:** 4.5/5.0 stars **Reviewed by:** Cassandra S. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 19, 2023 **What do you like best about isolved?** The customer representative today was quick and responsive. **What do you dislike about isolved?** The customer representatives in the tax department are not always responsive in a timely manner. **What problems is isolved solving and how is that benefiting you?** ACA reporting for a new company we just purchased ### 25. Consistent, efficient, and supportive **Rating:** 5.0/5.0 stars **Reviewed by:** Madeline H. | Human Resources Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2023 **What do you like best about isolved?** Our organization has been on the iSolved platform for several years. I don't hesitate to recommend them to peers looking for an HCM solution when it comes up. Most recently, I have been very impressed with the tax department and their handling of various time sensitive items that have come up. **What do you dislike about isolved?** This is a double edged sword as a "dislike". Although it can get frustrating to deal with many different departments depending on the need, it's also great to have specialists handling specific tasks while centralized in the help desk queue. **What problems is isolved solving and how is that benefiting you?** It's extremely beneficial to have most if not all my HR/Benefits/Performance/Timekeeping interfaced in one platform. ### 26. Good and Bad **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** October 13, 2023 **What do you like best about isolved?** I like how the systems can flow to eachother for the most part and the wide variety of options that come with the different services Isolved offers. When its working it very beneficial. **What do you dislike about isolved?** There is not 1 central website to access everything. there are way too many different urls to sign into, it makes finding the correct portal difficult. we have had a very hard time with implemantation, there have been many system errors during our onboarding of this. **What problems is isolved solving and how is that benefiting you?** Its helping us switch our processes to be more online and providing additional educational content which will utlimately make the company more innovative. **Official Response from Mackenzie Cotton:** > Thank you for your feedback as we strive to exceed our customer expectations and continuously add new features and functionality to enhance the value our customers get from using isolved. Please don't hesitate to reach out to our Sr Director Customer Success, Aleks Boruk at aboruk@isolvedhcm.com with any concerns. ### 27. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** December 28, 2023 **What do you like best about isolved?** It has a lot of features, is easy to use and has good ease of implementation. The design is well organized, easy to view, and the customer service is good. Because of this, it is comfortable to use every day. It's good because it integrates well with other programs. **What do you dislike about isolved?** The price is expensive, and it takes to long to export the report **What problems is isolved solving and how is that benefiting you?** Benefits, HR ### 28. Payroll help **Rating:** 5.0/5.0 stars **Reviewed by:** Kayleigh L. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2023 **What do you like best about isolved?** Easy to receive help. Everyone is very nice. **What do you dislike about isolved?** There is nothing that we dislike so far. **What problems is isolved solving and how is that benefiting you?** Isolved makes payroll easy. I can now do a lot more on my own without assistance. ### 29. Our rep Cynthia Meyers is outstanding to work with at Isolved **Rating:** 5.0/5.0 stars **Reviewed by:** Jeff K. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2023 **What do you like best about isolved?** Working with a dedicated rep, in our case Cynthia Meyers has been excellent to work with. Her responses to questions are very quick and thourough. **What do you dislike about isolved?** Too many calls from the sales dept (not Cynthia) asking to do a review of our account. The sales person keeps changing and every time it does a new person calls. We don't need reviews, we use isolved for payroll solely. **What problems is isolved solving and how is that benefiting you?** taking care of our payroll ### 30. Easy to navigate **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** January 03, 2024 **What do you like best about isolved?** I like that it is easy to navigate and the bright and pretty pink color is a bonus. I recommend. **What do you dislike about isolved?** Not an option to change the phone number associated with the forgot password prompt without having to contact am administrator. This is an inconvenience if after hours. **What problems is isolved solving and how is that benefiting you?** Allows me access to all my W2s in one place **Official Response from Mackenzie Cotton:** > Thank you for your feedback! We understand the inconvenience of not being able to change your phone number for the forgot password prompt. We will take this into consideration for future improvements. ### 31. above and beyond **Rating:** 3.5/5.0 stars **Reviewed by:** Diann C. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 10, 2023 **What do you like best about isolved?** They always do whatever it takes to get things taken care of as quickly as possible **What do you dislike about isolved?** Not a big fan of the TimeForce timeclock **What problems is isolved solving and how is that benefiting you?** Reports are set up and I dont have to try to create them to get the information that I need. **Official Response from Mackenzie Cotton:** > Thank you for leaving this review of isolved! ### 32. iSolved **Rating:** 3.5/5.0 stars **Reviewed by:** Carlie B. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 09, 2023 **What do you like best about isolved?** My favorite traits of iSolved is that there are many features within one platform. Most are for an additional cost and some parts of iSolved need work but the possibility for it to be a "one stop shop" is there and available to companies. **What do you dislike about isolved?** The customer service is a huge hassle to have to deal with anytime there is something wrong or you need something done. There are many things that the consumer does not have access to on iSolved so you have to go through customer service and 9 times out of 10, the interaction will be a headache. **What problems is isolved solving and how is that benefiting you?** iSolved is helping all of our information stay in one place and be accessible to both administration and the employee. The ease of access to needed information from both parties is a great aspect of iSolved. **Official Response from Mackenzie Cotton:** > Thank you for leaving your feedback on isolved! We are happy to hear having everything within one platform and ease of access to needed information from both parties is benefitting you! We apologize for your experience with our customer service team and that we haven’t met your expectations. We strive to provide our customers with the best service possible. I have sent your feedback to our customer support team so we can so we can take the corrective steps to improve our services. ### 33. Customer Service was fantastic, reports were not up to par **Rating:** 4.0/5.0 stars **Reviewed by:** Christopher S. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 13, 2023 **What do you like best about isolved?** It was very easy to get someone on the phone which we enjoyed **What do you dislike about isolved?** Reports & ability to navitgate with them **What problems is isolved solving and how is that benefiting you?** Just general questions always being answered - processing payroll **Official Response from Mackenzie Cotton:** > We are sorry to hear you are having challenges with reporting. We would love to have the opportunity to work with you. Please feel free to contact me at mcotton@isolvedhcm.com. ### 34. More affordable than Paychex! **Rating:** 4.0/5.0 stars **Reviewed by:** Elizabeth W. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2023 **What do you like best about isolved?** Price point is one big concern for our company, followed by pain point. isolved provides access to several modules, the totality of which are more economically priced than our prior PR company, Paychex. The ability to review company-wide approved and pending time-off requests is a big plus. **What do you dislike about isolved?** the Employee Enage and Peform tool is cubersome. We had several 1-hr training sessions with a trainer, while knowledgeable, was flat and unengaging. She did most things for us, even though we were doing a screen-share type training. All 4 of us left feeling that setting up the Evals was too cumbersome a process, and we do not use it. It's is NOT money well spent. **What problems is isolved solving and how is that benefiting you?** We needed to decrease our spend in the HR and payroll software area. This was easily accomplished by moving to isolved. While we subscribe to several modules, my day-to-day use of isolved entails time & attendance oversight, and b/u for payroll and benefit admin. ### 35. I Solved is always very efficient and friendly. **Rating:** 5.0/5.0 stars **Reviewed by:** Alex M. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2023 **What do you like best about isolved?** Ease of the portal, and friendly and knowledgeable customer service. **What do you dislike about isolved?** The least helpful about isolved was not being able to change our banking information on the portal. **What problems is isolved solving and how is that benefiting you?** Banking change ### 36. iSolved's culture appears to be to rush things through the process **Rating:** 2.5/5.0 stars **Reviewed by:** Travis P. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 27, 2023 **What do you like best about isolved?** The software is easy to use. I appreciate the payroll registers are searchable whereas JetPay's were not. **What do you dislike about isolved?** They tend to rush everything without consideration for the client's needs. Our implementation from Jetpay was done very poorly. **What problems is isolved solving and how is that benefiting you?** iSolved is assisting us in fixing errors created during our payroll processes. Unfortunately, these are being found after the fact. **Official Response from Mackenzie Cotton:** > Hello - I have sent your feedback to your customer success representative so we can take the corrective steps to improve. Should you have any other questions or concerns, please feel free to reach out to me, Mackenzie Cotton, at mcotton@isolvedhcm.com ### 37. As a small nonprofit, we don't feel well-taken care of **Rating:** 0.0/5.0 stars **Reviewed by:** Rainie B. J. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2023 **What do you like best about isolved?** Our assigned Customer Service Rep, Marquis Funderburk is very patient and helpful. There isn't much else to like about iSolved. **What do you dislike about isolved?** Poor customer service, other than Marquis Funderburk, it's pretty dismal. It has taken over 10 weeks to get any response to an unemployment tax issue (still not resolved). iSolved says they made some payments, Department of Labor says otherwise. iSolved's online time tracking system is difficult to use. It is easy to delete punches when trying to make corrections and there is no undo button. **What problems is isolved solving and how is that benefiting you?** They are CAUSING problems and not benefiting us. We are paying them a lot of money and not getting good service. We plan to switch payroll companies. iSolved is not a good fit for a small nonprofit. The company we were with (which was excellent) was purchased by iSolved. It has been downhill ever since. We used to be able to directly contact our customer service rep and we never had an issue with our payroll or paying taxes. For the first time ever, our unemployment taxes were not paid and it has been a nightmare trying to get iSolved to acknowledge the issue, explain anything, provide documentation to substantiate the payments they say they made and the DOL says they did not receive. iSolved should be following up with DOL to determine where the payments they made on our behalf are. It is not my responsibility to track down payments that we did not make **Official Response:** > Rainie - I apologize that your experience with isolved has not been what you have expected. I have followed up with the VP of our Tax team to understand the delay and ensure that we are communicating with you on the next steps. We have clearly missed the mark. You will hear from my Customer Success team next week to help you bring this item to resolution, discuss best practices in using our time tracking system, and also better align on your support experience and hopefully change your mind about leaving isolved. We value you as a customer and thank you for the compliment about Marquis. Please don't hesitate to reach out to me Aleks Boruk- Sr Director Customer Success at aboruk@isolvedhcm.com. ### 38. Reliable service **Rating:** 4.0/5.0 stars **Reviewed by:** Melissa S. | Human Resources Director, Mid-Market (51-1000 emp.) **Reviewed Date:** October 19, 2023 **What do you like best about isolved?** iSolved has a reliable payroll service that always keeps up updating and is able to manage changes in law and policies as they arise. The benefits module was a game changer. **What do you dislike about isolved?** I wish as an admin I have access to ALL menus. **What problems is isolved solving and how is that benefiting you?** Ease of Benefits management, seemless time management and payroll integration. ### 39. Benefit Help **Rating:** 5.0/5.0 stars **Reviewed by:** MaryAnne B. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 22, 2023 **What do you like best about isolved?** Amanda was very tentative in her communication where we were at in problem-solving the situation. She was on top of everything. I really appreciated her professionalism, knowledge, and kindness throughout the entire process. **What do you dislike about isolved?** There was nothing I disliked..... everything was a smooth encounter. **What problems is isolved solving and how is that benefiting you?** One of our employees was having issues with enrolling in his benefits. iSolved was able to find & resolve the problem. ### 40. Not all are knowledgeable **Rating:** 2.5/5.0 stars **Reviewed by:** Hannah H. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 20, 2023 **What do you like best about isolved?** Once you can find someone that knows how to help you, they follow through. **What do you dislike about isolved?** It was hard finding someone with the information and knowledge I needed. Response time was relatively slow, until the knowledgable person was assigned to me. 2 days most of the time prior to that. **What problems is isolved solving and how is that benefiting you?** Running payroll and managing taxes. ACA reporting **Official Response from Mackenzie Cotton:** > Thank you for your feedback! We are happy to hear you received the help and knowledge you needed. Should you need help again in the future, please don't hesitate to reach out - Mackenzie Cotton, mcotton@isolvedhcm.com ### 41. Great System - Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** December 28, 2023 **What do you like best about isolved?** It is an easy to use system and I love that there is no paper or time cards. The account representatives are very helpful. **What do you dislike about isolved?** There is nothing that I don't like about iSolved! **What problems is isolved solving and how is that benefiting you?** Everything computerized - no paper or timecards. I love that iSolved files all my payroll reports and w-2's. ### 42. My iSolved review. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Individual & Family Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 05, 2024 **What do you like best about isolved?** iSolved does have a lot of tools to help you with the HRIS. **What do you dislike about isolved?** iSolved has a lot of nuances to it, and you can go down a rabbit hole trying to use it. **What problems is isolved solving and how is that benefiting you?** All of my staff's information is at my fingertips. This is wonderful. **Official Response from Mackenzie Cotton:** > We're glad to hear that you find isolved's HRIS tools helpful for managing your staff's information. We understand that isolved can have a learning curve - We're constantly working to improve user experience. Have you been able to check out isolved University? ### 43. Excellent Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2023 **What do you like best about isolved?** Support is timely and through. We recently had an ACA compliance call with Erin Turner that was fantastic! Annemarie Jarcho our account manager was very persistent in connecting. We were really glad to attend that meeting as we found many additional features already available to us. **What do you dislike about isolved?** Not really anything I'm able to think of that I currently dislike about iSolved. Comming from Jet Pay, the experience has been night to day. Customer Service was awful and always told they would need to contact another another support team who never got back. We would have to follow up for answers and end up starting all over again. It was really terrible. **What problems is isolved solving and how is that benefiting you?** Organization and compliance ### 44. Providing Feedback **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** January 10, 2024 **What do you like best about isolved?** I like that payroll can be customized to meet our specific needs. Mark has helped me solve most of my iSolved problems. **What do you dislike about isolved?** I don't like the average response time on a question. I wish iSolved allowed admins to have more access to all areas of iSolved instead of requiring us to ask for help on every item due to limited access to rules etc. in iSolved. **What problems is isolved solving and how is that benefiting you?** iSolved payroll is customizable and can be manipulated to meet our needs easily. **Official Response from Mackenzie Cotton:** > We're glad to hear that you find our payroll system customizable and helpful. We appreciate your feedback on the response time and access limitations, and we'll work to improve in those areas. ### 45. ISOLVED REVIEW **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** November 03, 2023 **What do you like best about isolved?** ISOLVED HAS THE CAPABILITY TO STREAMLINE A LOT OF HR FUNCTIONS TO EASE MANUAL WORK, COLLABORATE WITH STAFF AND CONDENSE INFORMATION INTO ONE SPACE. **What do you dislike about isolved?** THE MASS OF THE SOFTWARE CAN BE OVERWHELMING. MANAGING SETTINGS CAN GET CONFUSING AS THERE ARE MULTIPLE STEPS NEEDED IN DIFFERENT AREAS TO ENSURE IT IS SET UP CORRECTLY. **What problems is isolved solving and how is that benefiting you?** TRANISITONING OUR ONBOARDING AND RETENTION PROCESSES INTO A DIGITAL-ONLY METHOD. IT SAVES TIME AND SPACE AND BRINGS EVERYTHING INTO A COHESIVE WORKFLOW. **Official Response from Mackenzie Cotton:** > Thank you for leaving this review of isolved! Please contact me, Mackenzie Cotton, Reference & Reputation Manager, directly at mcotton@isolvedhcm.com so we can get you connected with the proper support to help with navigating our system. ### 46. 2023 Benefits renewal **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2023 **What do you like best about isolved?** It was great working with Kathryn Baldwin - she is helpful every year in answering my questions and ensuring our open enrollment is successful. I always appreciate her partnership. **What do you dislike about isolved?** iSolved has a coding glitch that stems from the M&A they did of The Payroll Company connecting us to an entity that does not belong to us (InStream Solutions). This causes errors in tax reporting and employee registration. I've told numerous people, written and called, and nothing seems to be remedied. **What problems is isolved solving and how is that benefiting you?** it connects our FBA accounts, payroll deductions and contributions, and benefits enrollment, and COBRA fairly seamlessly so that integration of that data is correct accross platforms. ### 47. Isolved is Good **Rating:** 5.0/5.0 stars **Reviewed by:** Renae R. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2023 **What do you like best about isolved?** It has everything we need. I also like the reporting aspects. **What do you dislike about isolved?** Recent change caused some log-in bugs for employees **What problems is isolved solving and how is that benefiting you?** Central place to keep our information for employees. ### 48. Satisfactory performance. **Rating:** 5.0/5.0 stars **Reviewed by:** Sachin G. | Enterprise (> 1000 emp.) **Reviewed Date:** February 08, 2024 **What do you like best about isolved?** It resolves the issues comes while working on multiple situations. **What do you dislike about isolved?** Nothing. Keep up the work and innovate further solutions. **What problems is isolved solving and how is that benefiting you?** Daily issues regarding recruitment, operations etc. ### 49. Learning Curve, but Thorough software **Rating:** 5.0/5.0 stars **Reviewed by:** Stephanie F. | HR Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** March 14, 2023 **What do you like best about isolved?** It has everything. It is a pretty advanced system from the backend, but highly user-friendly for the employees. There are a ton of features available, and I haven't even learned all its bells and whistles yet. Payroll reporting is easy to follow and customizable to whatever you need. The time clock feature is great. It inputs the employees time and migrates to the payroll grid seamlessly, with many customizable features. The customizable onboarding emails are great and are sent at each step of the onboarding process. **What do you dislike about isolved?** There are just a ton of tabs, and it would be nice to pin the most used rather than using the search feature and rummaging through all the tabs. The software takes quite some time to get used to and searching for a training video can be daunting. **What problems is isolved solving and how is that benefiting you?** It allows us to have a time clock that automatically inputs time into payroll. An easy-to-use software for employees that prevents a lot of questions on how to do something. It ultimately provides a place to house many payroll and onboarding tasks, all under one roof. ### 50. Customer Service Experience with Christina **Rating:** 5.0/5.0 stars **Reviewed by:** Oscar R. | Director of Finance, Mid-Market (51-1000 emp.) **Reviewed Date:** July 13, 2023 **What do you like best about isolved?** She was very professional. She quickly understood the problem and provided an alternative solution. Further she had a great attitude. At the same time she remembered the last time one interacted with her. Outstanding experinece! **What do you dislike about isolved?** Service was truly exceptional. My only suggestion would be to continue having competent people liuke Christine who are willing to assita and are able to provide solutions. **What problems is isolved solving and how is that benefiting you?** The problem was obtaining access to system. Evidently, there were several possible errors but Christine was able to provide adequate solutions. She made the interaction more efficient. ## isolved Discussions - [Favorites Reports](https://www.g2.com/discussions/favorites-reports) - 1 comment, 1 upvote - [How can I extract my employee docs for migration to another platform?](https://www.g2.com/discussions/31525-how-can-i-extract-my-employee-docs-for-migration-to-another-platform) - 1 comment, 1 upvote - [Has anyone else had troubles with taxes not being paid in 2019?](https://www.g2.com/discussions/15096-has-anyone-else-had-troubles-with-taxes-not-being-paid-in-2019) - 1 comment, 1 upvote - [What is isolved used for?](https://www.g2.com/discussions/isolved-what-is-isolved-used-for) - 1 comment - [What is isolved used for?](https://www.g2.com/discussions/what-is-isolved-used-for) - 1 comment - [View isolved pricing details and edition comparison](https://www.g2.com/products/isolved/reviews?page=10§ion=pricing&secure%5Bexpires_at%5D=2026-07-22+02%3A24%3A00+-0500&secure%5Bsession_id%5D=ab1f82c4-176c-42bd-89b4-5ae689473535&secure%5Btoken%5D=ee3088c9588513f2efc885256aefea8e3e77d7e0fdf96db41cdc209e7c2ad6d1&format=llm_user) ## isolved Integrations - [AbsenceSoft](https://www.g2.com/products/absencesoft/reviews) - [Acumatica](https://www.g2.com/products/acumatica/reviews) - [ADP Workforce Now](https://www.g2.com/products/adp-workforce-now/reviews) - [Employee Navigator](https://www.g2.com/products/employee-navigator/reviews) - [empower](https://www.g2.com/products/empower-empower/reviews) - [iHire](https://www.g2.com/products/ihire/reviews) - [OnShift](https://www.g2.com/products/onshift/reviews) - [OrgChart](https://www.g2.com/products/orgchart/reviews) - [PayrollHero](https://www.g2.com/products/payrollhero/reviews) - [PlanSource](https://www.g2.com/products/plansource/reviews) - [QuickBooks Desktop Enterprise](https://www.g2.com/products/quickbooks-desktop-enterprise/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [Sage Intacct](https://www.g2.com/products/sage-intacct/reviews) - [Tapcheck](https://www.g2.com/products/tapcheck/reviews) - [TimeWorksExpress](https://www.g2.com/products/timeworksexpress/reviews) - [WellSky Personal Care](https://www.g2.com/products/wellsky-personal-care/reviews) - [WinTeam by WorkWave](https://www.g2.com/products/winteam-by-workwave/reviews) - [ZayZoon](https://www.g2.com/products/zayzoon/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## isolved Features **Core HR** - Organization Management - Time, Attendance, and PTO - Expense Management - Salary Structures - Compliance - Benefits Administration **Expense Reports** - Ease of Creating Expense Reports - Bank / Credit Card Integration - Smart Categorization - Digital Receipt Management - Employee Reimbursement - Credit Card Integration **Employee Self Service** - Web Portal - Benefits Manager - Mobile **Benefits Administration Platform Features** - Benefits Record Management - Enrollment Planning - Third-Party Carrier Integration - Document Management - Total Compensation Statements - Self-Service Portal - Regulatory Compliance - Mobile Benefits Access **Automation** - Process Automation **Basics** - Interoperability - Performance - Reporting **Basics** - Reporting - Interoperability - Performance **Platform Basics** - Interoperability - Performance **Training & eLearning** - Content Delivery and Tracking - Customer Training - Manager Portals - Content Storage and Management **Operations** - Personnel Management - Talent Management - Regulation and Compliance - Metrics and Reporting - Third-Party Integrations **Platform** - Reward Structuring - Event Management - Workflow Automation - Compensation History - Automated Compliance - Embedded Analytics - Reporting Capabilities - Compensation Data Management - Internationalization **Platform Basics** - Reporting - Dashboard - Performance **Performance reviews** - 360 Reviews - Customizable Forms - Review Status Tracking **Reports** - Score Cards - Customizability - Graphs and Charts - Dashboards **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Summarization **Agentic AI - Applicant Tracking Systems (ATS)** - Adaptive Learning - Natural Language Interaction - Decision Making **Agentic AI - Onboarding** - Autonomous Task Execution - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Accounting & Finance** - Autonomous Task Execution **Agentic AI - Expense Management** - Autonomous Task Execution - Cross-system Integration **Administration** - Payroll Entry - Time Off Accrual - Direct Deposit - Expense Reimbursement - Pre-tax Deductions - Wage Garnishment - Approvals - Check/W-2 Printing - Check/W-2 Delivery **Sourcing** - Candidate Search - Career Page Configuration - Social Sourcing - Job Posting - Candidate Sourcing Metrics **Platform Content** - Forms Library - E-Forms - E-Signature - Background Checks - Offer Letter Approvals - Offer Letter Templates **Course Authoring** - Course Builder - Role-Based Templates - Assessments & Quizzes - Instructor-Led Training **Logistics** - Dashboards & Reporting - Data Collection - Lanuguage Options **Content** - Automation - Content Creation - Distribution Features **Additional Functionality** - Dashboard - Cloud - Mobility **Platform Content** - Automation - Reminders - Email Template - Booking - Rescheduling **Platform Content** - Automation - File Sharing - Content Library **Goals** - Goal-Setting - Company Goals And OKRs **Benefits Administration Platform Features** - Benefits Record Management - Enrollment Planning - Third-Party Carrier Integration - Document Management - Total Compensation Statements - Self-Service Portal - Regulatory Compliance - Benefits Dashboards - Mobile Benefits Access - Integrations / APIs - Internationalization - Mobility **Cleaning** - Filtering - Levels of Measurement - Transformation **Generative AI** - AI Text Summarization **Benchmarking and Equity - Compensation Management** - Benchmarking Data - Pay Equity - Salary Bands **Time Tracking** - Ease of Completing Timesheets - Tracking Time to Project/Task - Billable Time Rate Management **Taxes** - Tax Calculation - Tax Filing - Automatic Tax Payment **Candidate Management - Applicant Tracking System** - Candidate Evaluations - Applicant Data Management - Hiring Processes Tracking - Automated Resume Parsing - Scheduling - Candidate-Facing Statuses - Workflow Building **Platform Additional Functionality** - Self-Service Portal - Compliance Training - Automated Onboarding Workflows - Onboarding Notifications **Course Delivery** - Learning Paths - Communication & Notifications - Assignment Scheduling **Management** - Schedule Creation Tools - Schedule Management - Employee Leave Management - User Access - User Role Access - Employee Information - Employee Information Automation **Logistics** - Integrations & APIs - User, Role and Access Management **Content** - Automation - File Sharing **Platform Performance** - Reporting - Monitoring **Platform Additional Functionality** - Integrations - Mobility - Forecasting - Task Management - Portal **Feedback** - Continuous Feedback - Requesting Feedback - Public Praise **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation **Client Invoicing** - Invoice Creation and Delivery - Electronic Payments - Project Accounting / Revenue Recognition **Integration** - API / Integration - Time Tracking Integration - Accounting Integration - Core HR Integration **Platform Data** - Onboarding Process Reporting - Visualization **Course Management** - Gamification - Varied User Types - Certifications - Industry Compliance **Monitoring** - Regulations Enforcement - Compliance Monitoring - Integration **Recruiting and Onboarding** - Sourcing and Candidate Identification - Interview Scheduling - Applicant Tracking **Recruiting and Onboarding** - Job Posting **Data** - Dashboards And Reports - Historical Data **Generative AI - Expense Management** - Image-to-Text - Text Generation - Text Summarization **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Dashboards **Platform** - Reporting and Dashboards - User, Role, and Access Management - Performance and Reliability - Scalability **LMS Marketplace** - Course Marketplace **Recruiting and Onboarding** - Interview Scheduling - Onboarding **Agentic AI - Performance Management** - Multi-step Planning - Natural Language Interaction **Mobile** - Receipt Capture - Mileage Tracking **Platform** - Embedded AI / Machine Learning - Complex Approval Workflow **Interface** - White Labeling - Multilingual **AI - Applicant Tracking Systems (ATS)** - Predictive Insights - AI Job Description - Chatbot **Mobile Time Tracking** - Time Tracking **Administration** - PCI Regulation Compliant **Training & eLearning** - Assessments and Practice - Content Delivery and Tracking - Content Creation - Customer Training - Manager Portals - Content Storage and Management - Content Libraries **Administration** - Business Tool Integration - Workflow - Automated Reminders - Policy Compliance Management - User, Role, and Access Management **Generative AI** - AI Text Generation - AI Text Summarization **Platform** - Reporting - APIs / Integration - Internationalization - Performance and Reliability - Mobile User Support - Offline **Agentic AI - Corporate Learning Management Systems ** - Adaptive Learning - Natural Language Interaction **Workforce Management Platform Features** - Labor Forecasting - Shift Scheduling - Time & Attendance Tracking - Absence & Leave Management - Skills Management - Succession Planning - Workforce Analytics - Self-Service Capabilities - Mobile Shift Scheduling - Team Communication ## Top isolved Alternatives - [Paycom](https://www.g2.com/products/paycom/reviews) - 4.5/5.0 (4,627 reviews) - [Paylocity](https://www.g2.com/products/paylocity/reviews) - 4.4/5.0 (5,998 reviews) - [Paychex](https://www.g2.com/products/paychex/reviews) - 4.1/5.0 (1,691 reviews)