AbsenceSoft Reviews & Product Details

It’s intuitive to use and quick to customize. Support is great, and the compliance features are excellent. We have integrations with our payroll and HRIS systems and have many future plans using their features on their roadmap with AI features. Review collected by and hosted on G2.com.

It’s somewhat limited in scope to the US only, but there are workarounds you can use to still achieve your goals. Review collected by and hosted on G2.com.

The compliance portion, makes me confident they are staying the most up to date with all polices and changes within the leave world. I love how regularly they provide Platform Updates and monthly release notes. Review collected by and hosted on G2.com.

honestly, there is nothing I strongly dislike about AbsenceSoft currently. Whenever I have an issue, I submit a help ticket and get a response very promptly. Review collected by and hosted on G2.com.

I like that AbsenceSoft streamlines our process, allowing our client contacts to enter leave requests themselves. They're able to access the portal to submit and track leaves. I really appreciate the templated communication which is easily editable, and the customizable workflows, even though they're a bit confusing at first due to their complexity. The staff at AbsenceSoft, especially the implementations group, were amazing—very helpful, available for meetings and emails, always with great suggestions. Our project manager kept us on track, and our account manager is always eager to help with our questions. I value the reporting features the most; the built-in insights reports are really nice and allow reporting on almost anything within a leave case. Review collected by and hosted on G2.com.

The reporting in the self-service portal could be improved. Since we're using it for employers to have access, we've had issues with the reporting there. Also, more improvement or specific features from a manager's point of view in the portal would be helpful. Review collected by and hosted on G2.com.

The ability to customize workflows is a standout feature of the program, providing flexibility and efficiency in absence management Review collected by and hosted on G2.com.

One limitation of the text feature is that conversation continuity can be fragmented, making it difficult to maintain context across interactions. Review collected by and hosted on G2.com.

I love that AbsenceSoft consolidates our leave tracking and accommodation tracking into one universal system of truth. It is so easy to find the information you are looking for. The automatic communication templates and attachment of appropriate documents is such a time saver. Review collected by and hosted on G2.com.

Integration into an HRIS system is always going to be complex depending on how the HRIS is set up for your company, so that is an inevitable hurdle that consistently moves around as you work through implementation. It can be a challenge to work out the issues and realize what is possible and what is not when integrating AbsenceSoft into your existing system. Thusly, managing expectations among your HR teams and system leaders can be difficult if the outcome is not what they expected. Review collected by and hosted on G2.com.

I like that AbsenceSoft helps us keep track of our cases and ensures we don't drop the ball on any compliance issues, providing us with as close to an all-in-one solution as possible. The platform, though sometimes quirky, is really comprehensive, and its ability to add certification details, work restrictions, and customize the product is super. It's convenient to have case data combined at our fingertips instead of searching through emails, files, or Excel. The customer success manager, Shamus, has been a rockstar, providing support after implementation that has been a gamechanger. Review collected by and hosted on G2.com.

The training was intensive - very fast, and though it was recorded and we rewatched sessions, there were things that could have been done differently. We thought we'd have more hands-on training, but it was a fast-paced look at the product. We didn't think we'd need much IT involvement on our end, but we needed a lot of internal support to get up and running with the reporting required to get our employee data to run on a schedule to the AbsenceSoft platform. The initial setup was pretty tough. Review collected by and hosted on G2.com.

I absolutely love using AbsenceSoft! The platform is incredibly user-friendly, thoughtfully designed, and truly makes managing leave and accommodations feel smooth and manageable. Its multi-state capability is a huge advantage for us navigating different regulations and requirements is effortless, and the system keeps everything organized no matter how complex the case.

AbsenceSoft also saves me a tremendous amount of time. Tasks that used to take several steps are now streamlined, and the clean workflow helps me stay focused and efficient throughout the day. On top of that, the AbsenceSoft team is fantastic to work with—always friendly, responsive, and genuinely committed to helping their users succeed.

Overall, it’s a tool I actually look forward to using, and it has become an essential part of managing our processes effectively. Review collected by and hosted on G2.com.

When I find something, I will let you know! Review collected by and hosted on G2.com.

AbsenceSoft is a very streamlined and efficient solution for managing leaves and accommodations. The platform is user-friendly, featuring intuitive workflows and clearly organized to-do tasks, which make navigation straightforward. AbsenceSoft also makes it easier to comply with FMLA and state leave laws by keeping users updated and in step with the constantly evolving regulatory environment. The implementation process was handled smoothly, and the customer support has been outstanding. Review collected by and hosted on G2.com.

I would appreciate improvements to the ITOR section in AbsenceSoft. At times, entering ITORs and intermittent certification details can be difficult. Review collected by and hosted on G2.com.

I find AbsenceSoft incredibly useful for LOA Administration because it allows us to find everything in one place, from notes to documents. I like being able to edit letters when needed while still using them for everything else. Having worked with AbsenceSoft before, the initial setup was relatively easy. Review collected by and hosted on G2.com.

Some of our to-do's are not working properly. We currently have our 'Paperwork \'RTW Release Form\' Due' to-do that keeps changing every time we do something with the case, no matter how many times it is updated it keeps changing. Review collected by and hosted on G2.com.

The Team at AbsenceSoft is so easy to work with. They are always making changes to improve the system, and walk us through any updates we need to make. Review collected by and hosted on G2.com.

I wish Insights was included with all products and not an upgrade. Review collected by and hosted on G2.com.