--- title: isolved Reviews meta_title: 'isolved Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1316 reviews by the users' company size, role or industry to find out how isolved works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 1316 scale: '5' date_modified: '2026-07-18' parent_category: name: HR url: https://www.g2.com/categories/hr --- # isolved Reviews **Vendor:** isolved HCM **Category:** [HCM Software](https://www.g2.com/categories/hcm-software) **Average Rating:** 4.3/5.0 **Total Reviews:** 1,316 ## About isolved isolved is a provider of human capital management (HCM) solutions that help organizations recruit, retain and elevate their workforce. More than 195,000 employers and 8 million employees rely on isolved's software and services to streamline human resource (HR) operations and deliver employee experiences that matter. isolved People Cloud™ is a unified yet modular HCM platform with built-in artificial intelligence (AI) and analytics that connects HR, payroll, benefits, and workforce and talent management into a single solution that drives better business outcomes. Through the Sidekick Advantage™, isolved also provides expert guidance, embedded services and an engaged community that empowers People Heroes™ to grow their companies and careers. Learn more at www.isolvedhcm.com. ## isolved Pros & Cons **What users like:** - Users find Isolved's **helpful support team** and features immensely beneficial for ease of use and solutions. (156 reviews) - Users appreciate the **wonderful customer support** from isolved, highlighting their responsiveness and ease of resolving issues. (145 reviews) - Users commend the **ease of use** of isolved, highlighting its user-friendly design and responsive support team. (139 reviews) - Users commend the **timely response time** of isolved's customer service, enhancing their overall experience with the platform. (72 reviews) - Users appreciate the **robust payroll management features** of iSolved, making processes seamless and efficient. (70 reviews) - Users value the **comprehensive features** of iSolved, which streamline HR operations and enhance user satisfaction on a unified platform. (64 reviews) - Features (61 reviews) - Efficiency (56 reviews) - Users value the **intuitive and efficient payroll application** of iSolved, ensuring precise management of employee payments. (56 reviews) - Time-saving (56 reviews) **What users dislike:** - Users report **poor customer support** from isolved, citing slow responses and inefficiencies in handling inquiries and issues. (70 reviews) - Users find Isolved **not user-friendly** , citing issues with screen changes and a need for improved design for ease of use. (62 reviews) - Users report that Isolved can be **not intuitive** , with frequent changes complicating navigation and access to features. (58 reviews) - Users feel there is a need for more **features and functionality** in Isolved's payroll portal for improved usability. (56 reviews) - Users express frustration over the **missing features** in isolved, leading to complications and inefficiencies during updates. (49 reviews) - Users find **limited customization** frustrating, particularly in report generation and outdated interface, making tasks cumbersome. (41 reviews) - Navigation Difficulty (41 reviews) - Difficulty (40 reviews) - Users express frustration with the **steep learning curve** due to insufficient training and frequent issues during implementation. (40 reviews) - Complexity (38 reviews) ## isolved Reviews ### 1. Great All-in-One Platform, but Updates Cause Issues **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 14, 2025 **What do you like best about isolved?** All in one platform solution. You can access time, benefits, onboarding, and more from one login. **What do you dislike about isolved?** Constant issues from updates, where items do not work correctly. Also, complicated login setup. **What problems is isolved solving and how is that benefiting you?** With the all-in-one system, you save time from having to get timecards out of another system, or having to duplicate efforts to maintain employee information. ### 2. Breathe of fresh air **Rating:** 5.0/5.0 stars **Reviewed by:** Jonalyn S. | Accounting Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2025 **What do you like best about isolved?** Isolved customer service reps are very professional and helpful, especially Tonia Larsen. I could not be more thankful that we have her as our dedicated customer support rep since she is very knowledgeable and easy to talk to. She was able to resolve my recent issue with ease and clarity. I learned something new from her, and she gives me the confidence and security that everything is working as it should. Thank you again, Tonia! **What do you dislike about isolved?** I could not think of anything at this point. **What problems is isolved solving and how is that benefiting you?** It was not a problem, just more information about the systen. **Official Response from Natalie Nowak:** > Thank you for your positive feedback about Tonia Larsen! We are glad to hear that she was able to resolve your issue with ease and clarity. We appreciate your kind words and will make sure to pass on your feedback to Tonia. ### 3. Has all the features we need. **Rating:** 4.5/5.0 stars **Reviewed by:** Janet W. | Human Resources Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2022 **What do you like best about isolved?** Easy to use Modern design Continuous improvements App capability Customer service is usually reliable **What do you dislike about isolved?** iSolved as a company functions too much like ADP now. It's TOO big and impersonal. There are too many "reps" contacting me, in additon to sales reps who don't realize we are a current customer. It's very annoying. Some of the basic features are too basic. I assume because you want to sell me an add-on module (performance reveiws, for example). But the add-on modules are too cumbersome for our small business. It would be nice if iSolved invested a small amount in making the basic features better. **What problems is isolved solving and how is that benefiting you?** Time savings - payroll takes 20 minutes every two weeks. ### 4. Clunky Interface and Inconsistent Review Process Need Improvement **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Civic & Social Organization | Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2025 **What do you like best about isolved?** It allows managers to approve timesheets and allows for visualization of the exact hours worked. It is affordable to implement. **What do you dislike about isolved?** It is clunky to use and sometimes forces users to write reviews on web browser, sometimes on mobile. It doesn't save properly and is cumbersome on employees. **What problems is isolved solving and how is that benefiting you?** We are using it to track hours for part-time employees. **Official Response from Natalie Nowak:** > We appreciate your feedback and apologize for any inconvenience you've experienced. We are continuously working to improve our interface and review process to provide a better user experience. Thank you for highlighting the benefits of isolved in tracking hours for part-time employees. ### 5. Helpful Dashboard, But Needs Better Updates Communication **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** November 13, 2025 **What do you like best about isolved?** Dashboard that lets me know what is coming up **What do you dislike about isolved?** Seems like isolved is always making little tweaks, which is not an issue- the issuer is as the client we don’t get notice of this and don’t know anything unless an employee tries something that they used to do and it no longer functions the same way **What problems is isolved solving and how is that benefiting you?** We were able to eliminate paper timekeeping as well as paper training forms ### 6. Payroll and Benefits **Rating:** 4.5/5.0 stars **Reviewed by:** Stephanie J. | Payroll and Benefits, Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2025 **What do you like best about isolved?** Service, polite and quick turn around helpful **What do you dislike about isolved?** Training 1:1 would be very helpful on changes and updates **What problems is isolved solving and how is that benefiting you?** Time and scheduling ### 7. Effortless to Use with Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** Tommi Jo M. | HR Generalist, Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2025 **What do you like best about isolved?** How easy it is to use and all the features they offer i have only had to use the customer support a handful of times but they made it so easy and painless. **What do you dislike about isolved?** Nothing comes to mind. Maybe the price is a little high but is expected. **What problems is isolved solving and how is that benefiting you?** We are posting all our open jobs on there and getting a great response to all of them. Its so easy to post there and it auto goes to other platforms. ### 8. The experience was a positive one **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** November 19, 2025 **What do you like best about isolved?** I like the program its very user friendly and easy to manage getting around the site. **What do you dislike about isolved?** When you are setting something up sometimes you have to go through multiple steps to set up something it would be nice to set it up in one area and not have to go through so many steps in order to make it work **What problems is isolved solving and how is that benefiting you?** Reporting set up. **Official Response from Natalie Nowak:** > We're glad to hear that you find isolved user-friendly and easy to navigate. We appreciate your feedback about the setup process, and we'll definitely take it into consideration for future improvements. Thank you for sharing your experience with us! ### 9. Excellent Phone Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2025 **What do you like best about isolved?** Ease of use. Easy to access support via telephone if other options aren't working. **What do you dislike about isolved?** There isn't anything specific other than needing to remember a password to login. **What problems is isolved solving and how is that benefiting you?** While taking over the role of manager for the practice my user account was set up incorrectly and I needed to have administrator privileges granted. **Official Response from Natalie Nowak:** > We're glad to hear that you find our phone support easy to access and that it has been beneficial for you in resolving user account issues. We understand that password management can be a hassle, and we're continuously working on improving the login experience for our users. ### 10. Easy to use interface **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2025 **What do you like best about isolved?** The interface is easy to use and has multiple ways to access the various modules. The data import tool in the conversion wizard makes importing and configuring data a breeze. **What do you dislike about isolved?** Many of the standard report options are as of a pay date only which makes generating reports of date range difficult if you’re not familiar with the report writer feature. **What problems is isolved solving and how is that benefiting you?** Having payroll and HR onboarding and benefits in one platform is timesaving. **Official Response from Natalie Nowak:** > We're glad to hear that you find our interface easy to use and the data import tool helpful for configuring data. We appreciate your feedback about the report options and will take it into consideration for future improvements. ### 11. Isolved review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2025 **What do you like best about isolved?** I love certain aspects of the system that are easy to use - when it is easy, it is easy. Overall, I do like the system and the reports are great as well. I like the relationships we have built as well with the isolved team. As a partner and service bureau, it is invaluable. **What do you dislike about isolved?** It seems there are so many little things that can be done to enhance and "dummy proof" they system for the end user (clients) and I would love to see some of these smaller items get implemented in releases - this will definitely help the end user - we too often hear from our clients that isolved can be hard to use and not "user-friendly" **What problems is isolved solving and how is that benefiting you?** We are a service bureau so isolved brings solutions to our clients every day, in every way. **Official Response from Natalie Nowak:** > We're glad to hear that you find certain aspects of isolved easy to use and that you like the reports and the relationships with our team. We appreciate your feedback on areas for improvement and will definitely take it into consideration for future releases. ### 12. Clunky Interface, Limited Satisfaction **Rating:** 0.5/5.0 stars **Reviewed by:** Justin J. | E-commerce Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 15, 2026 **What do you like best about isolved?** I use isolved for payroll. The initial setup was quick. **What do you dislike about isolved?** I think isolved is clunky and the UI could be improved. **What problems is isolved solving and how is that benefiting you?** I use isolved for payroll, and it lets employees put in time. **Official Response from Natalie Nowak:** > Thank you for sharing your experience. We understand the importance of a user-friendly interface and are committed to making enhancements to improve the overall user experience. ### 13. Easiest Software Ever **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle R. | Human Resources Director, Mid-Market (51-1000 emp.) **Reviewed Date:** June 20, 2025 **What do you like best about isolved?** It is so easy. When I started in my current position there was nobody here that could really teach me. I was able to learn most of it on my own. I used the University section to learn some and then had an in person with my payroll partner. So many options available that we were not utilizing. It really is a one stop shop system. **What do you dislike about isolved?** This is hard because there are no major issues. I do wish employees could edit and/or cancel a future request after they submitted it. Myself or their supervisor has to do that. **What problems is isolved solving and how is that benefiting you?** With my previous employer there were 2 systems that did not integrate well. They have every integrated in one system. No more entering data twice. Onboarding gets rid of all of the paperwork and saves me time! **Official Response from Natalie Nowak:** > We're glad to hear that you find isolved easy to use and that it has been a valuable resource for your onboarding process. We appreciate your feedback about the future request editing feature and will take it into consideration for future updates. ### 14. Affordable and Backed by Outstanding Customer Service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** December 22, 2025 **What do you like best about isolved?** Low cost Excellent customer service Easy data entry **What do you dislike about isolved?** Figuring out what reports to run to extract info is sometimes difficult but customer service is always very responsive with help on this. **What problems is isolved solving and how is that benefiting you?** Very good, low cost solution for payroll processing. **Official Response from Natalie Nowak:** > We're glad to hear that you appreciate our affordable solution and outstanding customer service! ### 15. The Payroll Functions and Support are excellent **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2025 **What do you like best about isolved?** Payroll, the payroll department is on top of everything. Their customer services is amazing and so quick to help. More often than not, my questions are answered and I receive a quick tutorial in one phone call. We were a little overwhelmed at first, as all the training happened prior to implementation, it is hard to understand when you are not hands on. But as time has gone by, we find it so easy to use. It saves us time and headaches! We just added COBRA and 401K management and are very happy with those as well, very little for us to manage. **What do you dislike about isolved?** We have not been as happy with some of the add-on options. Some we have tried and discontinued, others we are still trying to work out the kinks. **What problems is isolved solving and how is that benefiting you?** It saves an immense amount of time with payroll. It also keeps a history in managing compensation. ### 16. Variety of products but support and training are lacking **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2025 **What do you like best about isolved?** The variety of products……………….,,,,.,,,,,, **What do you dislike about isolved?** Support, lack of training for products, lack of communication between products and other 3rd party vendors. Operating on 2 different platforms - ie classic view and aee platforms. Makes communicating instructions difficult and time Consuming. The fact that not all information from ihire tansfers to hcm (eg resumes) **What problems is isolved solving and how is that benefiting you?** The problems we have - isolved is not solving ### 17. ISolved Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2025 **What do you like best about isolved?** ISolved has so many functions and is constantly evolving and improving so it really makes my job more efficient as I lean into adopting all the capabilities of the software. One of the very best functions is that I have a dedicated CSM who knows our account and is very prompt with responding. Even when I've had to call in for a payroll emergency I never have to wait - I almost always get on the phone with a live person within minutes. **What do you dislike about isolved?** The worst part of iSolved is the lack of cross training within the implementation teams (or what seems to be the case) whenever we add a service to one or both of our companies or make some changes - it ALWAYS results in something else breaking. So adding a new leave code will probably result in the current ones being altered as well. We hate to request changes or upgrades because we have to consider if the inevitable resulting fallout elsewhere will be worth the improvement. It has happened to us repeatedly over and over. It seems changes are not evaluated to review what else this change will impact and proactively make sure that is prevented. **What problems is isolved solving and how is that benefiting you?** Bringing one solution together to handle all the different functions HR requires. Being able to handle everything inside one software and making the user experience more cohesive and uniform across all functions ### 18. Isolved **Rating:** 4.0/5.0 stars **Reviewed by:** Michael M. | CFO, Hospital & Health Care, Mid-Market (51-1000 emp.) **Reviewed Date:** January 25, 2026 **What do you like best about isolved?** The account set up and registration process was straightforward. **What do you dislike about isolved?** The reporting process functionality was not consistent. **What problems is isolved solving and how is that benefiting you?** HSA and FSA benefits. **Official Response from Natalie Nowak:** > We're glad to hear that you found the account set up and registration process straightforward. We apologize for any inconvenience you experienced with the reporting process functionality. We are constantly working to improve our system and appreciate your feedback. ### 19. Benefit Enrollment **Rating:** 5.0/5.0 stars **Reviewed by:** Guy T. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** January 08, 2024 **What do you like best about isolved?** Great customer service headed by Heather Cannon. **What do you dislike about isolved?** Overall a good experience and nothing negative stands out to me. **What problems is isolved solving and how is that benefiting you?** Helping us consolidate and automoate benefit enrollment. ### 20. Effortless Work Hour Tracking That Benefits Our Team **Rating:** 4.5/5.0 stars **Reviewed by:** Carolina S. | Administrative assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2025 **What do you like best about isolved?** It benefits our administration, and ensure compliance with regulations, and provides support to their employees, ultimately leading to a more satisfied **What do you dislike about isolved?** The customer service are untrained and need more training. **What problems is isolved solving and how is that benefiting you?** Keeping tracking with our employee work hours and vacation **Official Response from Natalie Nowak:** > We're glad to hear that isolved is benefiting your team by helping with work hour tracking and compliance. We apologize for any inconvenience caused by our customer service and will work to improve their training. ### 21. Exceptionally User-Friendly Applications **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Utilities | Small-Business (50 or fewer emp.) **Reviewed Date:** January 08, 2026 **What do you like best about isolved?** user friendly applications. Ease of use **What do you dislike about isolved?** some of the menus on the admin side make it hard to find what I'm looking for. **What problems is isolved solving and how is that benefiting you?** payroll and benefit management **Official Response from Natalie Nowak:** > We're glad to hear that you find our applications user-friendly! We're always working to improve the admin side to make it easier to navigate. Thank you for your feedback. ### 22. Isolved is a great program for payroll and HR **Rating:** 5.0/5.0 stars **Reviewed by:** Erik S. | VP, Small-Business (50 or fewer emp.) **Reviewed Date:** September 04, 2025 **What do you like best about isolved?** It's comprehensive and does most if not all we need. It's easy to use, and the customer support is great. **What do you dislike about isolved?** I am not aware of downsides using Isolved. **What problems is isolved solving and how is that benefiting you?** It's great for payroll and 401k submissions. We are learning that there is a lot more we can use and trying that out ### 23. Support when needed **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 17, 2025 **What do you like best about isolved?** To have the HR, Payroll, Benefit, Evaluations, TIme and Attendance all in one system. **What do you dislike about isolved?** WIsh they had more live training. Most times the conferences are trying to sell more products or features. Sometimes the Customer Service is not great or quick turnaround except for one person (DeeDee) who came through for us. **What problems is isolved solving and how is that benefiting you?** We just started Everify as the Broker asked us to do so but would not recommend as it is not easy to use. Would rather just have gone to the login.gov site. Support when you buy a product is good but after 2 weeks, it is difficult to get answers or help. A ticket is assigned quickly but may have to follow-up with service 3-10 times on the issue. Except DeeDee helped us and solved an issue with ATS. Would like to commend DeeDee as we do not usually get this follow-up and service to solve the issue. Some of my rankings are lower not because of DeeDee but overall the past 5+ years. **Official Response from Natalie Nowak:** > We're glad to hear that you appreciate having HR, Payroll, Benefit, Evaluations, and Time and Attendance all in one system. We understand the importance of live training and we will take your feedback into consideration for future improvements. ### 24. Excellent Service and Customization Options **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2025 **What do you like best about isolved?** We get great service and they are wonderful about taking feedback and finding ways to customize. **What do you dislike about isolved?** I miss having a dedicated tax representative on my service team. **What problems is isolved solving and how is that benefiting you?** Their platform continues to expand so I have options to use their in-house services before considering external programs to connect to iSolved. **Official Response from Natalie Nowak:** > We're glad to hear that you are enjoying our great service and customization options. We appreciate your feedback about the dedicated tax representative and will take it into consideration for future improvements. ### 25. Easy to use, Difficult service **Rating:** 4.5/5.0 stars **Reviewed by:** Rachel A. | Accounting Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2025 **What do you like best about isolved?** The platform itself is user-friendly and easy to use. The customer service is excellent when I call. **What do you dislike about isolved?** It is very difficult getting a timely response. My average experience is "I'll send your request to someone else who will send it to someone else who will review it and then send it to someone else who might respond in 30 or will escalate it if not and then if the stars align, your problem will be resolved." **What problems is isolved solving and how is that benefiting you?** iSolved does everything for you, including taxes and QB journal entries. I like that. ### 26. Customizable Solutions That Grow With Us **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2025 **What do you like best about isolved?** He has customizable options that fit most of our needs as we continue to grow. **What do you dislike about isolved?** The constant change of employees for support. There is an extra cost for most things. **What problems is isolved solving and how is that benefiting you?** Accurate and efficient HRIS. We recently added their FMLA solution and it is working out great. **Official Response from Natalie Nowak:** > We're glad to hear that our customizable options are meeting your needs as your company grows. We apologize for any inconvenience caused by the turnover in our support team and the additional costs. We appreciate your feedback and will work to improve in these areas. ### 27. Excellent customer service **Rating:** 4.5/5.0 stars **Reviewed by:** Aileen M. | Finance Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 22, 2023 **What do you like best about isolved?** Customer service and effort on behalf of the staff to resolve issues. **What do you dislike about isolved?** Not able to reach my account representative when needed. Not having a reliable downloadable app for self service. **What problems is isolved solving and how is that benefiting you?** Self service portal is not a reliable source. Hoping that soon it can be fixed and reliable for employees to use. **Official Response from Mackenzie Cotton:** > Thank you for your feedback! I have sent this to your customer support rep who will be in touch shortly! ### 28. Exceptional Conference with Outstanding Organization and Speakers **Rating:** 5.0/5.0 stars **Reviewed by:** Hannah P. | Partner Program Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2025 **What do you like best about isolved?** It was a very well planned conference with great speakers and catering. **What do you dislike about isolved?** The only downside was that as a sponsor, we did not get very much booth traffic. **What problems is isolved solving and how is that benefiting you?** isolved is a great partner for PosterElite! We have launched some exciting mutually beneficial campaigns this year. **Official Response from Natalie Nowak:** > We're thrilled to hear that you enjoyed the conference and found the speakers and catering to be great. We appreciate your feedback about the booth traffic and will definitely take it into consideration for future events. ### 29. isolved product review **Rating:** 3.5/5.0 stars **Reviewed by:** ALICIA S. | Human Resource Director, Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2025 **What do you like best about isolved?** Very user friendly. Isolved has a wide range of products and services that encompass many needs of payroll and HR. **What do you dislike about isolved?** I would really like to see inprovements on customer service turn around times. **What problems is isolved solving and how is that benefiting you?** Isolved is very helpful with my tracking. Tracking OT, PTO and very helpful with my union reports. ### 30. I've been a user of the iSolved platform for a year and have been exreemly happy with the system. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Religious Institutions | Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2020 **What do you like best about isolved?** For me the easy of access to useful information for my organization and the volume of useful reporting. I give iSolved high complements on the implementation process our implementation was flawless Renee Livingston was outstanding as the leader of the team. I also give high complements to Tyson Schacht he is extremely knowledgeable and professional. I find the iSolved platform to be very users friendly. Additionally the mobile app has received very favorable reviews from our staff …..they love it. **What do you dislike about isolved?** We are still fairly new to iSolved but so far not dislikes. **Recommendations to others considering isolved:** This is great HR platform **What problems is isolved solving and how is that benefiting you?** Accurate reporting and worry free payroll processing. ### 31. Hard to get immediate payroll support **Rating:** 3.0/5.0 stars **Reviewed by:** Jennifer K. | Lead Finance Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** September 07, 2022 **What do you like best about isolved?** While processing payroll can be a smooth process if there is a issue you can not get in contact with anyone immediately. Even the person who is assigned to you. **What do you dislike about isolved?** To hard to connect with account rep. Emails and calls take to long to get help when needed immediately **What problems is isolved solving and how is that benefiting you?** Helping implement iHire ### 32. For most part iSolved very easy to use. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Civil Engineering | Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2025 **What do you like best about isolved?** Convenience; Able to speak to a human being when I call. **What do you dislike about isolved?** Some of the reports limiting. Occasionally get someone in customer service who is unable to help. Not this last time I called - she was great; iSolved did drop the ball on integration with our new 401K plan and with adding an out of state employee, but those were both last year. **What problems is isolved solving and how is that benefiting you?** Most payroll tasks done in one place ### 33. Very helpful customer service **Rating:** 4.0/5.0 stars **Reviewed by:** Andy M. | Practice Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2025 **What do you like best about isolved?** Very responsive and willing to take time to help with cases and phone calls to walk though a problem. Doesn't take much time to get through to a real person through their call tree. While many of the customer support reps are knowledgeable and helpful, Becca Markham went above and beyond to understand my problem and search for a solution. Thank you, Becca! **What do you dislike about isolved?** There is a lot to isolved. And it felt like I always had to submit a case (send an email) to get access to a particular part of isolved to be able to do what I needed. My staff complains about the app from time to time. **What problems is isolved solving and how is that benefiting you?** Makes documentation and record keeping a breeze. Onboarding is very simple. ### 34. Simple to Use, but Reporting Needs Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Timothy A. | HR Coordinator, Enterprise (> 1000 emp.) **Reviewed Date:** October 14, 2025 **What do you like best about isolved?** Easy to access and operate. Good customer service. **What do you dislike about isolved?** Limited reporting capabilities. Needs a new interface. **What problems is isolved solving and how is that benefiting you?** FSA accounts ### 35. Versatile Features Tailored to Your Business Needs **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2025 **What do you like best about isolved?** I like that it has many different functionalities and you can pick and choose what fits your company's needs. **What do you dislike about isolved?** Having to ask for things that you don't know are available to you in your functionalities. Like in reports; there are so many out there, but I can't access them unless I ask. **What problems is isolved solving and how is that benefiting you?** Creating new reporting system will be amazing! Much easier to find what I need and get the data out immediately. Saves time. **Official Response from Natalie Nowak:** > Thank you for sharing your positive experience with isolved's versatile functionalities. We apologize for any inconvenience you've experienced in accessing certain features and we are committed to making the platform more user-friendly. ### 36. iSolved 2.0 **Rating:** 3.0/5.0 stars **Reviewed by:** Katherine R. | Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2021 **What do you like best about isolved?** There is a greater breakdown of benefits to make things easier to understand and track **What do you dislike about isolved?** Make security less complicated, especially on saved/secure computers. Improve time off request process. **What problems is isolved solving and how is that benefiting you?** We are able to have everyone clock in without necessarily sharing a time clock which is a plus with Covid. ### 37. Great for payroll processing, reporting could be better. **Rating:** 3.5/5.0 stars **Reviewed by:** Jerrad B. | Controller, Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2022 **What do you like best about isolved?** The updated login process is more secure. **What do you dislike about isolved?** Would be nice to see time-off scheduling in one click, it can be difficult to find. **What problems is isolved solving and how is that benefiting you?** iSolved puts all of our payroll and benefits detail in one place, making it easy for employees to manage everything with a single login. ### 38. ISolved Listens to User's Suggestions **Rating:** 4.5/5.0 stars **Reviewed by:** Carolyn S. | Sr. HR Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2023 **What do you like best about isolved?** The support from a representative is always available and they are very helpful. **What do you dislike about isolved?** I have had more than one instance where there has been an error in the system and ISolved is able to correct the error, but is not able to tell me why the error occured. **What problems is isolved solving and how is that benefiting you?** I have consistently struggled to find suitable candidates for case manager positions. I was speaking with a relationship manager about this issue, and he was able to get me started with ISolved's recruiting program. I now have a recruiter assisting me in finding candidates for several roles, in addition to case manager openings. ### 39. Customer Service is Top Notch **Rating:** 5.0/5.0 stars **Reviewed by:** Kim T. | Organizational Health Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2025 **What do you like best about isolved?** The software is user friendly, but if you need assistance the support is always prompt and friendly. They are always able to provide me the answer or a solution to my question. **What do you dislike about isolved?** We implemented the timeclock for our shop workers to clock in and out. It has been glitchy at times. **What problems is isolved solving and how is that benefiting you?** Time tracking has been a big problem solver. We previously used paper timesheets so having a system where people can punch in and out from their desktop or phone has been a big help. Also, setting up the 401(k) -- iSolved made it so easy to implement. ### 40. Outstanding Support and User-Friendly Payroll System **Rating:** 5.0/5.0 stars **Reviewed by:** Debarah S. | Accountant, Mid-Market (51-1000 emp.) **Reviewed Date:** November 04, 2025 **What do you like best about isolved?** Customer support is top notch. The payroll system is people friendly. **What do you dislike about isolved?** I have not found anything I dislike. The software is always adapting to the needs of CHA. **What problems is isolved solving and how is that benefiting you?** Isolved give tools to streamline tedious process saving time and money. ### 41. Meh **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2025 **What do you like best about isolved?** I appreciate the outreach to clients- I’d prefer less sales pitches for products- **What do you dislike about isolved?** Siloed support- support should be individualized **What problems is isolved solving and how is that benefiting you?** Supporting us through the use of Misc Data sets/ would love for that to flow into payroll? ### 42. Effortless Navigation Makes Work a Breeze **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Defense & Space | Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2025 **What do you like best about isolved?** Very easy to navigate. The system offers a wide range of customizable reports that help with audits. **What do you dislike about isolved?** I really do not have anything that I do not like about it. Like I said earlier it is very easy to navigate. **What problems is isolved solving and how is that benefiting you?** It’s been a strong, reliable platform with a few areas that could be smoother. **Official Response from Natalie Nowak:** > We're glad to hear that you find isolved easy to navigate and that the customizable reports are helpful for audits. Thank you for sharing your positive experience! ### 43. Easy Access to Pertinent Info in One Place. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 15, 2026 **What do you like best about isolved?** As an employee how easy it's to get all pertinent information all in one location. **What do you dislike about isolved?** I have yet to find anything to dislike so far. **What problems is isolved solving and how is that benefiting you?** Being able to look up payroll information past and current. **Official Response from Natalie Nowak:** > We're glad to hear that you find isolved easy to use and that it provides all the pertinent information in one place. We strive to make the user experience as seamless as possible. ### 44. Effortless Employee Info Access **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Civic & Social Organization | Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2025 **What do you like best about isolved?** I like easy access to employee information. **What do you dislike about isolved?** Feels disjointed between the different modules **What problems is isolved solving and how is that benefiting you?** Applicant tracking has been useful for one platform for recruiting, scheduling interviews, stc ### 45. Exceptionally User-Friendly and Intuitive **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** November 13, 2025 **What do you like best about isolved?** User friendly, someone always avail to answer questions and or concerns. **What do you dislike about isolved?** Don’t like that we cannot drag and drop documents . **What problems is isolved solving and how is that benefiting you?** Reporting and keeping track of documents. ### 46. Efficient Candidate Tracking, But Navigation Could Be Smoother **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** October 21, 2025 **What do you like best about isolved?** Consolidates candidates who are applying to multiple open positions. allows me to customize responses and quickly/accurately track where I am with each candidate in the process. **What do you dislike about isolved?** Toggling in-between jobs/candidates can be cumbersome. **What problems is isolved solving and how is that benefiting you?** Integrating our onboarding processes through ATS. ### 47. Client Review **Rating:** 5.0/5.0 stars **Reviewed by:** Pam K. | Accountant, Small-Business (50 or fewer emp.) **Reviewed Date:** July 09, 2025 **What do you like best about isolved?** We have now been using isolved HCM for several years and are thankful for their knowledge, professionalism and patience. The site is user friendly and easy to navigate. The customer service is excellent! The customer support representatives are accessible and very knowledgeable. Special thank you to Rebecca Markham who helped me resolve a problem – very professional and understanding of the issue and situation. Very satisfied customer. **What do you dislike about isolved?** I do not have anything to share as far as a downside with working with isolved **What problems is isolved solving and how is that benefiting you?** We used isolved to process prayroll **Official Response from Natalie Nowak:** > Hello Pam, we are thrilled to hear about your positive experience with isolved! Our team strives to provide excellent customer service and we are glad to hear that Rebecca was able to assist you effectively. Thank you for your feedback and for choosing isolved for your payroll processing needs. ### 48. HR Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2025 **What do you like best about isolved?** The enhancements and friendly customer service **What do you dislike about isolved?** The different platforms don’t always communicate, could use better communication with optimizing customer experience. **What problems is isolved solving and how is that benefiting you?** Benefits enhancements, reporting ### 49. Dialing in on Hiring **Rating:** 5.0/5.0 stars **Reviewed by:** Jamus L. | HR Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2025 **What do you like best about isolved?** We utilize Isolved for all of our hiring needs. We enjoy using the assessment program. It really helps us dial in our hiring process. **What do you dislike about isolved?** We would like to see an App that would allow notifications. **What problems is isolved solving and how is that benefiting you?** Hiring ### 50. I have had a great experience with I solved. **Rating:** 5.0/5.0 stars **Reviewed by:** Tarranika C. | H r director, Mid-Market (51-1000 emp.) **Reviewed Date:** August 12, 2025 **What do you like best about isolved?** Isolved is user friendly. It is very easy to navigate through the system **What do you dislike about isolved?** I do not have any complaints. I wish i was introduced to i-solved sooner **What problems is isolved solving and how is that benefiting you?** Isolved is a blessing ## isolved Discussions - [Favorites Reports](https://www.g2.com/discussions/favorites-reports) - 1 comment, 1 upvote - [How can I extract my employee docs for migration to another platform?](https://www.g2.com/discussions/31525-how-can-i-extract-my-employee-docs-for-migration-to-another-platform) - 1 comment, 1 upvote - [Has anyone else had troubles with taxes not being paid in 2019?](https://www.g2.com/discussions/15096-has-anyone-else-had-troubles-with-taxes-not-being-paid-in-2019) - 1 comment, 1 upvote - [What is isolved used for?](https://www.g2.com/discussions/isolved-what-is-isolved-used-for) - 1 comment - [What is isolved used for?](https://www.g2.com/discussions/what-is-isolved-used-for) - 1 comment - [View isolved pricing details and edition comparison](https://www.g2.com/products/isolved/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-07-20+06%3A29%3A10+-0500&secure%5Bsession_id%5D=7bee5396-408b-4182-a1c8-cd7743301693&secure%5Btoken%5D=2e1c8ca1794b4537446eb04e48b3cd83dc9eae50390285add641aa7dcc524626&format=llm_user) ## isolved Integrations - [AbsenceSoft](https://www.g2.com/products/absencesoft/reviews) - [Acumatica](https://www.g2.com/products/acumatica/reviews) - [ADP Workforce Now](https://www.g2.com/products/adp-workforce-now/reviews) - [Employee Navigator](https://www.g2.com/products/employee-navigator/reviews) - [empower](https://www.g2.com/products/empower-empower/reviews) - [iHire](https://www.g2.com/products/ihire/reviews) - [OnShift](https://www.g2.com/products/onshift/reviews) - [OrgChart](https://www.g2.com/products/orgchart/reviews) - [PayrollHero](https://www.g2.com/products/payrollhero/reviews) - [PlanSource](https://www.g2.com/products/plansource/reviews) - [QuickBooks Desktop Enterprise](https://www.g2.com/products/quickbooks-desktop-enterprise/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [Sage Intacct](https://www.g2.com/products/sage-intacct/reviews) - [Tapcheck](https://www.g2.com/products/tapcheck/reviews) - [TimeWorksExpress](https://www.g2.com/products/timeworksexpress/reviews) - [WellSky Personal Care](https://www.g2.com/products/wellsky-personal-care/reviews) - [WinTeam by WorkWave](https://www.g2.com/products/winteam-by-workwave/reviews) - [ZayZoon](https://www.g2.com/products/zayzoon/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## isolved Features **Core HR** - Organization Management - Time, Attendance, and PTO - Expense Management - Salary Structures - Compliance - Benefits Administration **Expense Reports** - Ease of Creating Expense Reports - Bank / Credit Card Integration - Smart Categorization - Digital Receipt Management - Employee Reimbursement - Credit Card Integration **Employee Self Service** - Web Portal - Benefits Manager - Mobile **Benefits Administration Platform Features** - Benefits Record Management - Enrollment Planning - Third-Party Carrier Integration - Document Management - Total Compensation Statements - Self-Service Portal - Regulatory Compliance - Mobile Benefits Access **Automation** - Process Automation **Basics** - Interoperability - Performance - Reporting **Basics** - Reporting - Interoperability - Performance **Platform Basics** - Interoperability - Performance **Training & eLearning** - Content Delivery and Tracking - Customer Training - Manager Portals - Content Storage and Management **Operations** - Personnel Management - Talent Management - Regulation and Compliance - Metrics and Reporting - Third-Party Integrations **Platform** - Reward Structuring - Event Management - Workflow Automation - Compensation History - Automated Compliance - Embedded Analytics - Reporting Capabilities - Compensation Data Management - Internationalization **Platform Basics** - Reporting - Dashboard - Performance **Performance reviews** - 360 Reviews - Customizable Forms - Review Status Tracking **Reports** - Score Cards - Customizability - Graphs and Charts - Dashboards **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Summarization **Agentic AI - Applicant Tracking Systems (ATS)** - Adaptive Learning - Natural Language Interaction - Decision Making **Agentic AI - Onboarding** - Autonomous Task Execution - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Accounting & Finance** - Autonomous Task Execution **Agentic AI - Expense Management** - Autonomous Task Execution - Cross-system Integration **Administration** - Payroll Entry - Time Off Accrual - Direct Deposit - Expense Reimbursement - Pre-tax Deductions - Wage Garnishment - Approvals - Check/W-2 Printing - Check/W-2 Delivery **Sourcing** - Candidate Search - Career Page Configuration - Social Sourcing - Job Posting - Candidate Sourcing Metrics **Platform Content** - Forms Library - E-Forms - E-Signature - Background Checks - Offer Letter Approvals - Offer Letter Templates **Course Authoring** - Course Builder - Role-Based Templates - Assessments & Quizzes - Instructor-Led Training **Logistics** - Dashboards & Reporting - Data Collection - Lanuguage Options **Content** - Automation - Content Creation - Distribution Features **Additional Functionality** - Dashboard - Cloud - Mobility **Platform Content** - Automation - Reminders - Email Template - Booking - Rescheduling **Platform Content** - Automation - File Sharing - Content Library **Goals** - Goal-Setting - Company Goals And OKRs **Benefits Administration Platform Features** - Benefits Record Management - Enrollment Planning - Third-Party Carrier Integration - Document Management - Total Compensation Statements - Self-Service Portal - Regulatory Compliance - Benefits Dashboards - Mobile Benefits Access - Integrations / APIs - Internationalization - Mobility **Cleaning** - Filtering - Levels of Measurement - Transformation **Generative AI** - AI Text Summarization **Benchmarking and Equity - Compensation Management** - Benchmarking Data - Pay Equity - Salary Bands **Time Tracking** - Ease of Completing Timesheets - Tracking Time to Project/Task - Billable Time Rate Management **Taxes** - Tax Calculation - Tax Filing - Automatic Tax Payment **Candidate Management - Applicant Tracking System** - Candidate Evaluations - Applicant Data Management - Hiring Processes Tracking - Automated Resume Parsing - Scheduling - Candidate-Facing Statuses - Workflow Building **Platform Additional Functionality** - Self-Service Portal - Compliance Training - Automated Onboarding Workflows - Onboarding Notifications **Course Delivery** - Learning Paths - Communication & Notifications - Assignment Scheduling **Management** - Schedule Creation Tools - Schedule Management - Employee Leave Management - User Access - User Role Access - Employee Information - Employee Information Automation **Logistics** - Integrations & APIs - User, Role and Access Management **Content** - Automation - File Sharing **Platform Performance** - Reporting - Monitoring **Platform Additional Functionality** - Integrations - Mobility - Forecasting - Task Management - Portal **Feedback** - Continuous Feedback - Requesting Feedback - Public Praise **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation **Client Invoicing** - Invoice Creation and Delivery - Electronic Payments - Project Accounting / Revenue Recognition **Integration** - API / Integration - Time Tracking Integration - Accounting Integration - Core HR Integration **Platform Data** - Onboarding Process Reporting - Visualization **Course Management** - Gamification - Varied User Types - Certifications - Industry Compliance **Monitoring** - Regulations Enforcement - Compliance Monitoring - Integration **Recruiting and Onboarding** - Sourcing and Candidate Identification - Interview Scheduling - Applicant Tracking **Recruiting and Onboarding** - Job Posting **Data** - Dashboards And Reports - Historical Data **Generative AI - Expense Management** - Image-to-Text - Text Generation - Text Summarization **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Dashboards **Platform** - Reporting and Dashboards - User, Role, and Access Management - Performance and Reliability - Scalability **LMS Marketplace** - Course Marketplace **Recruiting and Onboarding** - Interview Scheduling - Onboarding **Agentic AI - Performance Management** - Multi-step Planning - Natural Language Interaction **Mobile** - Receipt Capture - Mileage Tracking **Platform** - Embedded AI / Machine Learning - Complex Approval Workflow **Interface** - White Labeling - Multilingual **AI - Applicant Tracking Systems (ATS)** - Predictive Insights - AI Job Description - Chatbot **Mobile Time Tracking** - Time Tracking **Administration** - PCI Regulation Compliant **Training & eLearning** - Assessments and Practice - Content Delivery and Tracking - Content Creation - Customer Training - Manager Portals - Content Storage and Management - Content Libraries **Administration** - Business Tool Integration - Workflow - Automated Reminders - Policy Compliance Management - User, Role, and Access Management **Generative AI** - AI Text Generation - AI Text Summarization **Platform** - Reporting - APIs / Integration - Internationalization - Performance and Reliability - Mobile User Support - Offline **Agentic AI - Corporate Learning Management Systems ** - Adaptive Learning - Natural Language Interaction **Workforce Management Platform Features** - Labor Forecasting - Shift Scheduling - Time & Attendance Tracking - Absence & Leave Management - Skills Management - Succession Planning - Workforce Analytics - Self-Service Capabilities - Mobile Shift Scheduling - Team Communication ## Top isolved Alternatives - [Paycom](https://www.g2.com/products/paycom/reviews) - 4.5/5.0 (4,623 reviews) - [Paylocity](https://www.g2.com/products/paylocity/reviews) - 4.4/5.0 (5,997 reviews) - [Paychex](https://www.g2.com/products/paychex/reviews) - 4.1/5.0 (1,691 reviews)