--- title: isolved Reviews meta_title: 'isolved Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1317 reviews by the users' company size, role or industry to find out how isolved works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 1317 scale: '5' date_modified: '2026-07-21' parent_category: name: HR url: https://www.g2.com/categories/hr --- # isolved Reviews **Vendor:** isolved HCM **Category:** [HCM Software](https://www.g2.com/categories/hcm-software) **Average Rating:** 4.3/5.0 **Total Reviews:** 1,317 ## About isolved isolved is a provider of human capital management (HCM) solutions that help organizations recruit, retain and elevate their workforce. More than 195,000 employers and 8 million employees rely on isolved's software and services to streamline human resource (HR) operations and deliver employee experiences that matter. isolved People Cloud™ is a unified yet modular HCM platform with built-in artificial intelligence (AI) and analytics that connects HR, payroll, benefits, and workforce and talent management into a single solution that drives better business outcomes. Through the Sidekick Advantage™, isolved also provides expert guidance, embedded services and an engaged community that empowers People Heroes™ to grow their companies and careers. Learn more at www.isolvedhcm.com. ## isolved Pros & Cons **What users like:** - Users find Isolved's **helpful support team** and features immensely beneficial for ease of use and solutions. (156 reviews) - Users appreciate the **wonderful customer support** from isolved, highlighting their responsiveness and ease of resolving issues. (145 reviews) - Users commend the **ease of use** of isolved, highlighting its user-friendly design and responsive support team. (139 reviews) - Users commend the **timely response time** of isolved's customer service, enhancing their overall experience with the platform. (72 reviews) - Users appreciate the **robust payroll management features** of iSolved, making processes seamless and efficient. (70 reviews) - Users value the **comprehensive features** of iSolved, which streamline HR operations and enhance user satisfaction on a unified platform. (64 reviews) - Features (61 reviews) - Efficiency (56 reviews) - Users value the **intuitive and efficient payroll application** of iSolved, ensuring precise management of employee payments. (56 reviews) - Time-saving (56 reviews) **What users dislike:** - Users report **poor customer support** from isolved, citing slow responses and inefficiencies in handling inquiries and issues. (70 reviews) - Users find Isolved **not user-friendly** , citing issues with screen changes and a need for improved design for ease of use. (62 reviews) - Users report that Isolved can be **not intuitive** , with frequent changes complicating navigation and access to features. (58 reviews) - Users feel there is a need for more **features and functionality** in Isolved's payroll portal for improved usability. (56 reviews) - Users express frustration over the **missing features** in isolved, leading to complications and inefficiencies during updates. (49 reviews) - Users find **limited customization** frustrating, particularly in report generation and outdated interface, making tasks cumbersome. (41 reviews) - Navigation Difficulty (41 reviews) - Difficulty (40 reviews) - Users express frustration with the **steep learning curve** due to insufficient training and frequent issues during implementation. (40 reviews) - Complexity (38 reviews) ## isolved Reviews ### 1. I have had a great experience with I solved. **Rating:** 5.0/5.0 stars **Reviewed by:** Tarranika C. | H r director, Mid-Market (51-1000 emp.) **Reviewed Date:** August 12, 2025 **What do you like best about isolved?** Isolved is user friendly. It is very easy to navigate through the system **What do you dislike about isolved?** I do not have any complaints. I wish i was introduced to i-solved sooner **What problems is isolved solving and how is that benefiting you?** Isolved is a blessing ### 2. iSolved - because I have to with their poor support **Rating:** 1.5/5.0 stars **Reviewed by:** Stu L. | Senior Manager, IT and Finance + Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2025 **What do you like best about isolved?** It is not our old system which was, somehow, worse than iSolved. **What do you dislike about isolved?** their dreadful support, lack of communication and horrendous menus. **What problems is isolved solving and how is that benefiting you?** It literally isn't solving any problems. It is confusing, dated and unable to provide us with much I couldn't get from a spreadsheet ### 3. Good payroll platform **Rating:** 4.0/5.0 stars **Reviewed by:** Malgorzata P. | Accounting Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2025 **What do you like best about isolved?** iSolved makes our payroll and benefits processes smooth and easier to manage. The implementation of various services was seamless, and everyone involved was highly engaged. Most recently, our first benefits open enrollment with iSolved went very well, thanks to a very helpful and responsive representative. **What do you dislike about isolved?** Our customer service responds slowly or doesn't respond at all to our requests. **What problems is isolved solving and how is that benefiting you?** With iSolved, we are able to have a centralized process, with one stop for all the needs our employees have regarding time entries, payroll, benefits information, and open enrollment. For me as the Administrator, the process is simpler and more automated. ### 4. The best app for payroll **Rating:** 5.0/5.0 stars **Reviewed by:** Bianca P. | Front Desk Receptionist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2025 **What do you like best about isolved?** its quick and easy. you can even do it on your phone **What do you dislike about isolved?** nothing as of now. so that's a good thing. **What problems is isolved solving and how is that benefiting you?** adding missed hours or calculating pay ### 5. isolved - A Competitor In Today's Payroll Industry **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Human Resources | Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2024 **What do you like best about isolved?** With the constant changes constantly going on in today's industry, isolved keeps up compliance and integration within its system. With all the tools at its disposal, it defenitely helps target the needs that many employers have and some that they did not know existed. isoled is defenitely a competitive option in today's market and can fullfill many of both employer and employee needs. **What do you dislike about isolved?** Support can be lacking sometimes and take a while on receiving a response. **What problems is isolved solving and how is that benefiting you?** Having multilple products integrated in one system. Being able to sell the product and having multiple tools availble to address employer needs allows us to better service them. ### 6. Great payroll platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2025 **What do you like best about isolved?** I like that iSolved is comprehensive and can fit the needs of companies of any size. It is surprisingly easy to learn and intuituve to use. Training and support are readily available. **What do you dislike about isolved?** I can't really think of anything major that needs improvement. **What problems is isolved solving and how is that benefiting you?** iSolved makes it easy to manage all aspects of payroll management. It reduces human error and makes me more efficient. ### 7. iSolved has been a breeze! **Rating:** 5.0/5.0 stars **Reviewed by:** Crystal L. | Director of Training and Compliance, Mid-Market (51-1000 emp.) **Reviewed Date:** August 30, 2022 **What do you like best about isolved?** I like being able to log in where ever I am, mobile access is nice! **What do you dislike about isolved?** I feel over time there update process has improved, and communication is much better with updates! **What problems is isolved solving and how is that benefiting you?** iSolved helps with payroll, tracking and reporting. All of those are important things that help with daily needs. It helps with payroll, and hours and also ensuring we celebrate those anniversaries of the staff! ### 8. Intuitive and Motivated for Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2025 **What do you like best about isolved?** I like how easy it is to use and quick the general customer service is **What do you dislike about isolved?** I dislike that some more difficult questions or issues can take weeks to be resolved. For example with GL mapping and UI Tax state set ups. **What problems is isolved solving and how is that benefiting you?** Isolved makes it easy to make corrections to time cards and payroll processing ### 9. iSolved is fantastic! **Rating:** 5.0/5.0 stars **Reviewed by:** Kayla S. | Payroll Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2025 **What do you like best about isolved?** iSolved has the most features. If they don't have it, they will! **What do you dislike about isolved?** When iSolved does updates it does screw things up for a day or two. **What problems is isolved solving and how is that benefiting you?** iSolved makes payroll so easy it speeds up processes but still reduces errors! **Official Response from Natalie Nowak:** > It's great to hear that isolved is making your payroll processes easier and more efficient. Thank you for sharing your positive experience! ### 10. My New Favorite **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2025 **What do you like best about isolved?** I've used many payroll applications, and I find Isolved my favorite, because of the Customer Support. Always responsive and always helpful. Customer service is always the way to make or break a business, and Isolved has top notch service. **What do you dislike about isolved?** Ease of use isn't as easy as I would like. I find myself searching a lot. However, there is always a customer service person willing to assist, plus the Isolved University is full of useful help. **What problems is isolved solving and how is that benefiting you?** Being a small company, Isolved is helping me with HR concerns and compliances. This has given me more time to focus on other job functions. ### 11. iSolved - Wendy Olesak **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Libraries | Small-Business (50 or fewer emp.) **Reviewed Date:** August 20, 2025 **What do you like best about isolved?** iSolved is very easy to use and Wendy Olesak is awesome to work with. She is very responsive, courteous and knowledgeable. **What do you dislike about isolved?** Nothing. There are no downsides to using iSolved. **What problems is isolved solving and how is that benefiting you?** Using iSolved for payroll makes payroll easy and efficient and we don't have to worry about paying the payroll taxes ourselves as iSolved takes care of them for us. ### 12. when it works it's great, when it doesn't work it is a huge headache **Rating:** 3.0/5.0 stars **Reviewed by:** chris g. | Recruiter, Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2025 **What do you like best about isolved?** Ease of use when it actually is working. **What do you dislike about isolved?** it is a pain just to login most times. **What problems is isolved solving and how is that benefiting you?** it allows us to easily clock in/out, submit pto requests, track time cards, etc **Official Response from Natalie Nowak:** > We apologize for the inconvenience you've experienced with logging in. We are constantly working to improve our system's reliability and ease of use. Thank you for your feedback. ### 13. Everyone who I have worked with at iSolve has been super helpful and accommodating. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Research | Small-Business (50 or fewer emp.) **Reviewed Date:** July 25, 2025 **What do you like best about isolved?** The best part if how easy it is to get help and assistance when needed. **What do you dislike about isolved?** The only downside to iSolve that I can think of is that it doesn't integrate into our DBA software. Therefore, there is a lot of manual entry into our own financial records. This isn't necessarily iSolve's fault because we do run an older DNA software. **What problems is isolved solving and how is that benefiting you?** ISolve handles all of our payroll and employee direct deposits. **Official Response from Natalie Nowak:** > Thank you for your feedback! We understand the importance of seamless integration and will take your comments into consideration for future improvements. ### 14. Intuitive HRIS software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** April 01, 2024 **What do you like best about isolved?** I’ve been loving the updates to the Adaptive Employee Experience—it’s more user-friendly and intuitive. The continued flexibility in workflows and reporting has also been a big plus. **What do you dislike about isolved?** isolved has a lot of features, which can be a bit much to learn at first—but the user guides are super helpful in getting up to speed. **What problems is isolved solving and how is that benefiting you?** As an administrator, it assists with organizing client accounts ### 15. 8 years using iSolved **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in E-Learning | Mid-Market (51-1000 emp.) **Reviewed Date:** February 12, 2025 **What do you like best about isolved?** I LOVE that it's a true one stop shop. Key needs for most companies are available on the platform, easy navigation of menu (logical lay out). University is packed with articles and course videos for not only admins but even on the employee level. Fantastic work done by the Training Team at iSolved! **What do you dislike about isolved?** I do wish that some of the ancillary services like Share & Perform and Predictive People Analytics had more Dev efforts put towards them. The current product is needing a facelift (S&P) and for PPA there is minimal info on the admin settings and how they impact the dashboards. Also wish the interactive videos in the University had the ability that after you passed them you could fastforward. **What problems is isolved solving and how is that benefiting you?** ISolved really is in the sweet spot for a mid size to a small size and growing company. Price is competative and base package offering is generious and designed to grow with the client. ### 16. iSolved is amazing! **Rating:** 5.0/5.0 stars **Reviewed by:** Melissa M. | Scheduler, Small-Business (50 or fewer emp.) **Reviewed Date:** December 26, 2022 **What do you like best about isolved?** iSolved is user friendly and the customer service is considerate, responsive and knowledgeable. **What do you dislike about isolved?** I cannot think of anything I dislike about iSolved. **What problems is isolved solving and how is that benefiting you?** iSolvedis convenient to use, very user friendly. ### 17. Clean and Intuitive **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Mid-Market (51-1000 emp.) **Reviewed Date:** June 02, 2022 **What do you like best about isolved?** Current tax IDs and tax rate information is easily accessible. Employee profiles are also clearly laid out. **What do you dislike about isolved?** The reports section needs an update. It's a little tough to figure out. **What problems is isolved solving and how is that benefiting you?** iSolved has made its system more user-friendly in just the short time I've used it. It's super helpful that I can use their mobile app to update some of my information. ### 18. Awesome **Rating:** 5.0/5.0 stars **Reviewed by:** Mary S. | Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2025 **What do you like best about isolved?** Everything is easy to access. It is modern without the difficulty of too many features. **What do you dislike about isolved?** Isolved makes payroll easy! I only have to use one application to complete payroll. **What problems is isolved solving and how is that benefiting you?** We don't use too many applications for payroll. We just one, Isolved! ### 19. Diane was not only patient and thorough, she made me feel important as a customer. **Rating:** 5.0/5.0 stars **Reviewed by:** Allison D. | Finance, Small-Business (50 or fewer emp.) **Reviewed Date:** January 11, 2023 **What do you like best about isolved?** How patient and kind all of the employees are when there are questions. **What do you dislike about isolved?** Absolutely nothing wrong!!! They are all so helpful! **What problems is isolved solving and how is that benefiting you?** Coworker's rate/hours per paycheck was incorrect and we got to the bottom of fixing it! ### 20. Improving constantly **Rating:** 4.0/5.0 stars **Reviewed by:** Kes A. | Administrative Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2023 **What do you like best about isolved?** As the person running payroll, I find it very helpful that I can go in and easily see all employees and what department they are working in. Retrieving important info like check stubs, or updating contact information is easy and streamlined. Customer support for iSolved is ALWAYS super helpful and timely! **What do you dislike about isolved?** Some reports can be difficult to pull the information I'm looking for as it is restricted to either payroll run or date range. Pulling department-specific reports can be challenging, and finding the right report for the need at hand is sometimes like digging through a mountain of other reports. I would love a folder system within user reports to help sort individual reports based on my needs, versus just alphabetically. Additionally, the inability to correct someone's department after payroll has been run is frustrating. I understand that this is for labor laws, but even having an ability to correct departments just on our reporting side of things would make planning upcoming payroll much easier. **What problems is isolved solving and how is that benefiting you?** Not having to do payroll by hand. Auto-calculating things like taxes, insurance, and helping us with our very convoluted PTO/time-off policy has been an absolute lifesaver. We've also just started using their benefits administration and it made Open Enrollment SO easy! **Official Response from Mackenzie Cotton:** > Hello Kes! Thank you for taking the time to leave this detailed review of isolved. We are so happy to hear that payroll solution has been easy and streamlined for you! As far as the feedback from you regarding the payroll reporting and guided walkthroughs, I have sent this feedback to our customer support team so we can so we can take the corrective steps to improve. ### 21. Covers all the bases **Rating:** 5.0/5.0 stars **Reviewed by:** Dan R. | Human Resources Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2025 **What do you like best about isolved?** I like how the various components of isolved fit together nicely in a seamless manner. Customer service is also responsive. **What do you dislike about isolved?** The action features, such as Save, Edit, Delete and Refresh are inconspicuously shown on a black bar on the page and not prominently displayed. **What problems is isolved solving and how is that benefiting you?** The onboarding feature of isolved has allowed me to cut my time for new hire orientations in half. **Official Response from Natalie Nowak:** > Hello Dan, we're glad to hear that you find the components of isolved to fit together seamlessly and that our customer service has been responsive. We appreciate your feedback about the action features and will take it into consideration for future improvements. ### 22. isolved has made our payroll processing easier. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2021 **What do you like best about isolved?** We use it only for payroll, so I don't have any new features on which to comment. **What do you dislike about isolved?** I realize it is part of growing a business, but I'm not a fan of the repeated calls to sell me more services. **What problems is isolved solving and how is that benefiting you?** We are using it for payroll only right now. Inclusion of ERC credits has been very helpful. ### 23. User friendly, very innovative **Rating:** 4.0/5.0 stars **Reviewed by:** Emma B. | HR Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 04, 2025 **What do you like best about isolved?** Isolved is always looking for new ways to ensure we have the best products around to use. They have made our daily HR tasks much easier. **What do you dislike about isolved?** It has some hiccups with Share & Perform and then Learn & Grow **What problems is isolved solving and how is that benefiting you?** Having a dedicated support team saves so much time in trouble shooting. **Official Response from Natalie Nowak:** > Hello Emma, we're glad to hear that you find isolved user-friendly and innovative! Our team is constantly working on improving our products to make HR tasks easier for our customers. ### 24. Excellent Service **Rating:** 5.0/5.0 stars **Reviewed by:** Shahina . | Technical Recruiter, Enterprise (> 1000 emp.) **Reviewed Date:** March 01, 2024 **What do you like best about isolved?** All the things were very good with isolved. Now using this in my current organization as well. **What do you dislike about isolved?** All the things were excellent with Isolved. **What problems is isolved solving and how is that benefiting you?** The payroll process was smooth and on timely basis it got completed. And it kept the all the data safe and secure. It also processed the salary in timely manner. **Official Response from Mackenzie Cotton:** > Thank you for sharing your experience! We are pleased to hear that our payroll services helped streamline your payroll process and ensured timely and secure salary processing. ### 25. ISolved **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Sports | Mid-Market (51-1000 emp.) **Reviewed Date:** September 26, 2023 **What do you like best about isolved?** It is a easy to use HRIS system - Fast to catch on the functions and capabilities they have to offer **What do you dislike about isolved?** Must of the time we need to call to ask them to turn on features. **What problems is isolved solving and how is that benefiting you?** They are letting us go by with their features. ### 26. Continued Relationship Building Through Better Products and Practices **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** January 31, 2022 **What do you like best about isolved?** The new products have been a real game changer as far as processes and improvements with accuracy. **What do you dislike about isolved?** Finding the right contact to handle my question has been an issue. We are still working towards a better solution and it's always dependent on the situation. **Recommendations to others considering isolved:** I think iSolved is a great product but make sure you have a clear line of communication and contacts of whom you can rely on. **What problems is isolved solving and how is that benefiting you?** Communication can be the biggest issue, knowing who to direct a question toward. Sometimes it takes multiple people and many days, sometimes it takes one call. **Official Response:** > Thank you for your feedback and acknowledgement that our product enhancements are making a difference for you and your organization. We want to sincerely thank you for your feedback and we want to make sure you get to the right contact when you need it. You can now see your contacts on your isolved landing page and have a named customer support representative with contact information. If you have any questions, please don't hesitate to reach out to me, Aleks Boruk, Sr Director Customer Success at aboruk@isolvedhcm.com. ### 27. Usually the service is good. Follow up by iSolved is sometimes slow. **Rating:** 5.0/5.0 stars **Reviewed by:** Grame S. | Corporate Accounting Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 15, 2022 **What do you like best about isolved?** Someone is there answering my calls all the time. **What do you dislike about isolved?** Your Expense module should not have been launched when it is not yet perfected. Seems like we were the ginny pigs. **What problems is isolved solving and how is that benefiting you?** Allowing us to keep track of our international employee although we do not do the payroll here. **Official Response:** > Hello, we are sorry you are experiencing this with the Expense module. I will let the team know. Thank you! ### 28. Great for small businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Christina L. | HR & Payroll Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** July 09, 2024 **What do you like best about isolved?** As a small business, iSolved has been great. The best part is the customer service. I am usually connected with someone within a minute or two, if not immediately, and they are most often able to help me right away. If not, they research my problem or ask for help, then call me back. In every other system I've used, customer service has been the worst, so this is a breath of fresh air. It is really easy to navigate and does what we need it to do. It also has integrations with the system we use for benefits and open enrollment, which is really nice. It has been great for our small size and the price is right. I have used a few other systems and the customer service here is, by far, the best. **What do you dislike about isolved?** It isn't an all-in-one solution. We still have to use separate systems to meet our needs for benefits, time tracking, and recruiting. In many ways, it feels like we are in the stone age because we do everything on paper, still, then manually enter it into the system, but it makes sense for the price and our company size. The nicer, more expensive, systems do everything in one place and store electronic files. This definitely isn't a system for large companies, but I would definitely recommend it to small companies. **What problems is isolved solving and how is that benefiting you?** It allows us to store employee information and process payroll easily. The integrations with other systems work great. ### 29. I was having an issue with the new login authenticator and Tonia Larsen was a huge help. **Rating:** 5.0/5.0 stars **Reviewed by:** Donna V. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2025 **What do you like best about isolved?** Easy to view reports and if I ever need help Tonia is available to help. **What do you dislike about isolved?** None really. I don't dislike anything about Isolved. **What problems is isolved solving and how is that benefiting you?** Login issues **Official Response from Natalie Nowak:** > Hello Donna, we're glad to hear that Tonia was able to assist you with the login authenticator. Our goal is to provide excellent customer service and support. If you ever have any further questions or need assistance, please don't hesitate to reach out to us. ### 30. iSolved is a solid payroll platform that is versatile and fits our needs. **Rating:** 5.0/5.0 stars **Reviewed by:** Cathie K. | Human Resources Generalist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2025 **What do you like best about isolved?** Any modifications to our system have been addressed and added by our support team. They are generally very responsive and knowledgeable. **What do you dislike about isolved?** Our employees do not find it as intuitive as other platforms when they start, however once they get used to the system, it works well for them. **What problems is isolved solving and how is that benefiting you?** Payroll and time and attendance work well together. ### 31. BEST SWITCH **Rating:** 5.0/5.0 stars **Reviewed by:** Melody I. | Payroll Processor, Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2025 **What do you like best about isolved?** The most helpful was how efficient and useful it is. **What do you dislike about isolved?** I dislike how many times the website can go down. **What problems is isolved solving and how is that benefiting you?** Solving to process payroll for companies. ### 32. Good service! **Rating:** 4.0/5.0 stars **Reviewed by:** Dalia M. | Practice Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 21, 2025 **What do you like best about isolved?** I like that Isolved has a lot of helpful links and lots of resources to be able to navigate the portal and complete actions on your own. The portal is also user friendly! Another thing I appreciate is how fast and attentive Isolved customer support is. They are very prompt in responding to emails and providing help. **What do you dislike about isolved?** I haven't had any issues with isolved. Good service **What problems is isolved solving and how is that benefiting you?** Keeps track of payroll, provides a portal for employees to view and download their pay statements. ### 33. HR Manager for a Community Health Care Center **Rating:** 4.5/5.0 stars **Reviewed by:** Jessica M. | HR Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 20, 2025 **What do you like best about isolved?** Automation, all of the HR files are integrated into one system. **What do you dislike about isolved?** Lists are not in alpha order. Can not always be intuitive to navigate. I wish there was a help desk feature to search and not so many videos. **What problems is isolved solving and how is that benefiting you?** Less paperwork for onboarding, etc. ### 34. The Isolved platform is so much better than our previous platform. **Rating:** 5.0/5.0 stars **Reviewed by:** Jen D. | CFO, Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2025 **What do you like best about isolved?** The implementation team was wonderful and very responsive to my emails. I have now transitioned to the customer support team. They also have been very helpful. They may not respond to emails as quickly, but I've learned that I just need to call if I have a critical need. **What do you dislike about isolved?** I haven't come across anything yet. I am still getting used to the system. **What problems is isolved solving and how is that benefiting you?** Alleviating my time. ### 35. Assistant with reporting **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2023 **What do you like best about isolved?** We recently switched over to the MIdwest Strategic Team and they have been wonderful. Answers and solutions with every call so far. Thank you! **What do you dislike about isolved?** We have had a lot of issues with the previous team we were assigned to with incorrect information being provided, no follow thru ect... **What problems is isolved solving and how is that benefiting you?** Multi State Taxes is a plus however there is room for some improvement with the communication **Official Response from Mackenzie Cotton:** > Hello! Thank you for sharing your experience with others. We are happy to hear that the Midwest Strategic Team has been helpful in getting you the answers & solutions you need. Please do not hesitate to each out if need additional assistance - Mackenzie Cotton, Reference & Reputation Manager, mcotton@isolvedhcm.com ### 36. I Solved has solved a lot of our Recruiting Issues! **Rating:** 5.0/5.0 stars **Reviewed by:** Amy L S. | Corporate Recruiter, Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2025 **What do you like best about isolved?** ease of use and having the candidate's info at our fingertips, ease of navigation and connectivity **What do you dislike about isolved?** cant say I dont like anything everything about this product is great **What problems is isolved solving and how is that benefiting you?** Its allowing me to focus on recruiting and streamline my onboarding and recruiting for the company ### 37. Disappointed with functionality of website. **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Photography | Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2025 **What do you like best about isolved?** Payroll reports are almost instantly available after processing. System should have been modeled after the original AD Computer format. **What do you dislike about isolved?** 1. Payroll Summary or Payroll Register does not provide breakdown by state for employer tax liabilities. 2. Adjusting employee's timecard is difficult to edit. 3.Job Costing-Cannot block by individual state. All employees have access to other state's jobs. 4. Reports are limited **What problems is isolved solving and how is that benefiting you?** Payroll processing was cheaper than last provider. ### 38. Great Payroll System, But Room for Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Publishing | Mid-Market (51-1000 emp.) **Reviewed Date:** November 19, 2025 **What do you like best about isolved?** Great system for payroll and payroll changes. **What do you dislike about isolved?** Frequent issues with customer experience. **What problems is isolved solving and how is that benefiting you?** Payroll and benefits administration. ### 39. GREAT SERVICE! **Rating:** 5.0/5.0 stars **Reviewed by:** Stacy K. | Business Development, Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2025 **What do you like best about isolved?** They are quick to respond! All our questions are always answered in a timely manner. **What do you dislike about isolved?** No complaints they are quick to respond! **What problems is isolved solving and how is that benefiting you?** They keep us organized with our payroll system ### 40. Progressively Adapting **Rating:** 2.5/5.0 stars **Reviewed by:** Wilcox F. | HR Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2025 **What do you like best about isolved?** Listen to clients and make adjustments to satisfy customer needs. **What do you dislike about isolved?** Multiple portals with multiple logins. Convoluted and confusing menu structure. **What problems is isolved solving and how is that benefiting you?** Employee documentation, time management, benefits, payroll. Tasks performed in a more timely manner. ### 41. I've used other payroll software and isolved is the easiest to use. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2025 **What do you like best about isolved?** It is easy to use for the most part. They are good at keeping up with trends and adding features that our clients like. **What do you dislike about isolved?** The login process can be very confusing, especially to those who aren't as computer saavy. **What problems is isolved solving and how is that benefiting you?** This survey seems geared towards client users and I'm a partner user, so the questions aren't ideal, but the main thing that we steer our clients towards is the onboarding. It works well and helps our clients to be compliant. **Official Response from Natalie Nowak:** > Thank you for your feedback! We're pleased to hear that isolved is the easiest payroll software you've used and that it helps your clients with onboarding and compliance. We apologize for any confusion with the login process and are committed to making it more user-friendly. ### 42. Great reports and customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Ana C. | Admin, Mid-Market (51-1000 emp.) **Reviewed Date:** April 02, 2025 **What do you like best about isolved?** Implementation was solid, I like how easy is to connect with customer care **What do you dislike about isolved?** The only complaint is the clock machine; sometimes it turns off by itself or doesn't read fingerprints, but this is rare. **What problems is isolved solving and how is that benefiting you?** iSolved reduced time-consuming process of payroll, now is an all-in-one system ### 43. HR **Rating:** 5.0/5.0 stars **Reviewed by:** Eshal Y. | HR, Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2025 **What do you like best about isolved?** user-friendly interface, and strong customer support **What do you dislike about isolved?** citing slow response times and difficulties in resolving issues **What problems is isolved solving and how is that benefiting you?** hidden fees, and the overall cost of the service **Official Response from Natalie Nowak:** > We're glad to hear that you appreciate our user-friendly interface and strong customer support. We apologize for any inconvenience caused by slow response times and difficulties in resolving issues. We are constantly working to improve our response times and customer service processes to better serve you. ### 44. Isolve Personal Review **Rating:** 4.5/5.0 stars **Reviewed by:** shagierose a. | Payroll Implementation engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** July 09, 2025 **What do you like best about isolved?** It makes our client work easier with their payroll processing. **What do you dislike about isolved?** Customer support is hard to get when we call the hotline. They can improve this to avoid time consuming phone calls **What problems is isolved solving and how is that benefiting you?** Payroll Processing **Official Response from Natalie Nowak:** > Thank you for sharing your positive experience with isolved and for your feedback on our customer support. We understand the importance of timely assistance and will strive to improve in this area. ### 45. Great support! **Rating:** 4.5/5.0 stars **Reviewed by:** Chantira I. | HR Generalist, Enterprise (> 1000 emp.) **Reviewed Date:** May 12, 2025 **What do you like best about isolved?** Love contacting the company via phone. Quick responses and knowledgeable staff. **What do you dislike about isolved?** Some tickets submitted email turnaround times are a little delayed. **What problems is isolved solving and how is that benefiting you?** Streamlining processes. ### 46. Amazing Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Pamela J. | Human Resources Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 27, 2024 **What do you like best about isolved?** My organization has been with Isolved for more than a year. I love their Share & Perform module. I needed some support and one of the reps (Dee Dee) assisted me in resolving an issue. She tried to assist me via email and when that did not work she was available to schedule a virtual meeting with me and my issue was resolved in minutes. I am still new to the module and Dee Dee went above and beyond to explain the process in depth. It truly helped that Dee Dee was available as I was experiencing continued delays with setting up my new performance evaluation cycle. **What do you dislike about isolved?** I have gotten familiar with most processes and do not have anything to add at the moment. **What problems is isolved solving and how is that benefiting you?** I think the Isolved platform is user-friendly for the most part. Isolved is helping me and my team track personal information on our employees and making sure the necessary policies and other state and federal mandates are followed. ### 47. iSolved was somewhat confusing to use. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2025 **What do you like best about isolved?** The ability to keep track of vacation and sick time with payroll. **What do you dislike about isolved?** It was somewhat confusing for me. It seemed like a lot of steps to complete the payroll. **What problems is isolved solving and how is that benefiting you?** We stopped using iSolved in 2021. One of our employees is in some litigation and needed payroll information. I was able to get it very easily with the help of the person that called me. **Official Response from Natalie Nowak:** > Thank you for sharing your experience with isolved. We understand the importance of easily managing vacation and sick time with payroll, and we will take your feedback into consideration for future improvements. ### 48. Would not recommend to anyone **Rating:** 0.0/5.0 stars **Reviewed by:** Nicholas M. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** August 25, 2024 **What do you like best about isolved?** There is nothing that I like about iSolved **What do you dislike about isolved?** iSolved is arguably one of the worst companies out there, I recommend that everyone stay far away from them. To start, the company and communication of their employees is awful. They lock you into a 2 year contract without as much as a mention of it at any point in discussion, and only include it in small writing in the contract, so be prepared to be locked into a minimum of two years. Multiple of their employees are extremely unknowledgeable of the product and basic HR and payroll processes. We kept getting alerts about a missing account number that was needed in the system, and when I called to find out what account number this was, I was told "I am not sure what that number is, so you should be fine". Turns out, I was not fine and am still dealing with tax issues from the state because of their incompetence. Absolutely horrible. Lastly, their user interface of their system is one of the worst things I have ever seen. They boast new updates and better layout, but it is abysmal. It is as if their developers have never considered what would actually be a good idea for a user's experience when they are going through the system. From simple things like needing to change some detail about an employee to processing your payroll, it is clear that they do not care about how inconvenient it is for users to do their daily or weekly tasks. Overall, stay away - they are horrible. **What problems is isolved solving and how is that benefiting you?** It is helping solve payroll, but barely **Official Response from Mackenzie Cotton:** > We're truly sorry to hear about your negative experience with isolved. We strive to provide excellent service and it's disappointing to hear that we fell short in your case. We take your feedback seriously and will address the issues you've raised with our team to ensure improvements are made. Your satisfaction is important to us, and we would like the opportunity to make things right. Please reach out to us directly so we can further discuss your concerns and work towards a resolution. Thank you for bringing these matters to our attention. ### 49. Excellent case handling **Rating:** 5.0/5.0 stars **Reviewed by:** Vicki H. | Accountant, Transportation/Trucking/Railroad, Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2025 **What do you like best about isolved?** isolved customer service is always willing to jump in and FIX the case for me. They never just leave you hanging! **What do you dislike about isolved?** The only downside is that I keep trying to use self service, when I should rely on their experts. **What problems is isolved solving and how is that benefiting you?** iSolved keeps payroll processing times to a minimum. ### 50. CUSTOMER SERVICE IS GENUINE **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2024 **What do you like best about isolved?** I am not familiar with all the tabs and places to work the isoved program as this is our first year with the program. Every time I email with a question or call, I get prompt and throuough service and answers. The emial answers come with screen shots to further help me understand what I need to do and they are always available to call and walk me through something also. We have not had a year end yet, but it seems our first two months of data with Quickbooks may have integrated over smoothly and the implementation of that data should be smooth. **What do you dislike about isolved?** Our company offers a 457B to upper management and this specific piece seems to be unfamiliar with some isolved team members. It was a little struggle to cash one out when someone retired. **What problems is isolved solving and how is that benefiting you?** Handling taxes and applying benefits correctly for employees ## isolved Discussions - [Favorites Reports](https://www.g2.com/discussions/favorites-reports) - 1 comment, 1 upvote - [How can I extract my employee docs for migration to another platform?](https://www.g2.com/discussions/31525-how-can-i-extract-my-employee-docs-for-migration-to-another-platform) - 1 comment, 1 upvote - [Has anyone else had troubles with taxes not being paid in 2019?](https://www.g2.com/discussions/15096-has-anyone-else-had-troubles-with-taxes-not-being-paid-in-2019) - 1 comment, 1 upvote - [What is isolved used for?](https://www.g2.com/discussions/isolved-what-is-isolved-used-for) - 1 comment - [What is isolved used for?](https://www.g2.com/discussions/what-is-isolved-used-for) - 1 comment - [View isolved pricing details and edition comparison](https://www.g2.com/products/isolved/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-07-21+15%3A29%3A35+-0500&secure%5Bsession_id%5D=bac08234-f831-4ab3-997f-aaa8605057fc&secure%5Btoken%5D=162fb999664359c6fda45661319d5cc852bcc8f82ed1eef604175888f4281bfa&format=llm_user) ## isolved Integrations - [AbsenceSoft](https://www.g2.com/products/absencesoft/reviews) - [Acumatica](https://www.g2.com/products/acumatica/reviews) - [ADP Workforce Now](https://www.g2.com/products/adp-workforce-now/reviews) - [Employee Navigator](https://www.g2.com/products/employee-navigator/reviews) - [empower](https://www.g2.com/products/empower-empower/reviews) - [iHire](https://www.g2.com/products/ihire/reviews) - [OnShift](https://www.g2.com/products/onshift/reviews) - [OrgChart](https://www.g2.com/products/orgchart/reviews) - [PayrollHero](https://www.g2.com/products/payrollhero/reviews) - [PlanSource](https://www.g2.com/products/plansource/reviews) - [QuickBooks Desktop Enterprise](https://www.g2.com/products/quickbooks-desktop-enterprise/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [Sage Intacct](https://www.g2.com/products/sage-intacct/reviews) - [Tapcheck](https://www.g2.com/products/tapcheck/reviews) - [TimeWorksExpress](https://www.g2.com/products/timeworksexpress/reviews) - [WellSky Personal Care](https://www.g2.com/products/wellsky-personal-care/reviews) - [WinTeam by WorkWave](https://www.g2.com/products/winteam-by-workwave/reviews) - [ZayZoon](https://www.g2.com/products/zayzoon/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## isolved Features **Core HR** - Organization Management - Time, Attendance, and PTO - Expense Management - Salary Structures - Compliance - Benefits Administration **Expense Reports** - Ease of Creating Expense Reports - Bank / Credit Card Integration - Smart Categorization - Digital Receipt Management - Employee Reimbursement - Credit Card Integration **Employee Self Service** - Web Portal - Benefits Manager - Mobile **Benefits Administration Platform Features** - Benefits Record Management - Enrollment Planning - Third-Party Carrier Integration - Document Management - Total Compensation Statements - Self-Service Portal - Regulatory Compliance - Mobile Benefits Access **Automation** - Process Automation **Basics** - Interoperability - Performance - Reporting **Basics** - Reporting - Interoperability - Performance **Platform Basics** - Interoperability - Performance **Training & eLearning** - Content Delivery and Tracking - Customer Training - Manager Portals - Content Storage and Management **Operations** - Personnel Management - Talent Management - Regulation and Compliance - Metrics and Reporting - Third-Party Integrations **Platform** - Reward Structuring - Event Management - Workflow Automation - Compensation History - Automated Compliance - Embedded Analytics - Reporting Capabilities - Compensation Data Management - Internationalization **Platform Basics** - Reporting - Dashboard - Performance **Performance reviews** - 360 Reviews - Customizable Forms - Review Status Tracking **Reports** - Score Cards - Customizability - Graphs and Charts - Dashboards **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Summarization **Agentic AI - Applicant Tracking Systems (ATS)** - Adaptive Learning - Natural Language Interaction - Decision Making **Agentic AI - Onboarding** - Autonomous Task Execution - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Accounting & Finance** - Autonomous Task Execution **Agentic AI - Expense Management** - Autonomous Task Execution - Cross-system Integration **Administration** - Payroll Entry - Time Off Accrual - Direct Deposit - Expense Reimbursement - Pre-tax Deductions - Wage Garnishment - Approvals - Check/W-2 Printing - Check/W-2 Delivery **Sourcing** - Candidate Search - Career Page Configuration - Social Sourcing - Job Posting - Candidate Sourcing Metrics **Platform Content** - Forms Library - E-Forms - E-Signature - Background Checks - Offer Letter Approvals - Offer Letter Templates **Course Authoring** - Course Builder - Role-Based Templates - Assessments & Quizzes - Instructor-Led Training **Logistics** - Dashboards & Reporting - Data Collection - Lanuguage Options **Content** - Automation - Content Creation - Distribution Features **Additional Functionality** - Dashboard - Cloud - Mobility **Platform Content** - Automation - Reminders - Email Template - Booking - Rescheduling **Platform Content** - Automation - File Sharing - Content Library **Goals** - Goal-Setting - Company Goals And OKRs **Benefits Administration Platform Features** - Benefits Record Management - Enrollment Planning - Third-Party Carrier Integration - Document Management - Total Compensation Statements - Self-Service Portal - Regulatory Compliance - Benefits Dashboards - Mobile Benefits Access - Integrations / APIs - Internationalization - Mobility **Cleaning** - Filtering - Levels of Measurement - Transformation **Generative AI** - AI Text Summarization **Benchmarking and Equity - Compensation Management** - Benchmarking Data - Pay Equity - Salary Bands **Time Tracking** - Ease of Completing Timesheets - Tracking Time to Project/Task - Billable Time Rate Management **Taxes** - Tax Calculation - Tax Filing - Automatic Tax Payment **Candidate Management - Applicant Tracking System** - Candidate Evaluations - Applicant Data Management - Hiring Processes Tracking - Automated Resume Parsing - Scheduling - Candidate-Facing Statuses - Workflow Building **Platform Additional Functionality** - Self-Service Portal - Compliance Training - Automated Onboarding Workflows - Onboarding Notifications **Course Delivery** - Learning Paths - Communication & Notifications - Assignment Scheduling **Management** - Schedule Creation Tools - Schedule Management - Employee Leave Management - User Access - User Role Access - Employee Information - Employee Information Automation **Logistics** - Integrations & APIs - User, Role and Access Management **Content** - Automation - File Sharing **Platform Performance** - Reporting - Monitoring **Platform Additional Functionality** - Integrations - Mobility - Forecasting - Task Management - Portal **Feedback** - Continuous Feedback - Requesting Feedback - Public Praise **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation **Client Invoicing** - Invoice Creation and Delivery - Electronic Payments - Project Accounting / Revenue Recognition **Integration** - API / Integration - Time Tracking Integration - Accounting Integration - Core HR Integration **Platform Data** - Onboarding Process Reporting - Visualization **Course Management** - Gamification - Varied User Types - Certifications - Industry Compliance **Monitoring** - Regulations Enforcement - Compliance Monitoring - Integration **Recruiting and Onboarding** - Sourcing and Candidate Identification - Interview Scheduling - Applicant Tracking **Recruiting and Onboarding** - Job Posting **Data** - Dashboards And Reports - Historical Data **Generative AI - Expense Management** - Image-to-Text - Text Generation - Text Summarization **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Dashboards **Platform** - Reporting and Dashboards - User, Role, and Access Management - Performance and Reliability - Scalability **LMS Marketplace** - Course Marketplace **Recruiting and Onboarding** - Interview Scheduling - Onboarding **Agentic AI - Performance Management** - Multi-step Planning - Natural Language Interaction **Mobile** - Receipt Capture - Mileage Tracking **Platform** - Embedded AI / Machine Learning - Complex Approval Workflow **Interface** - White Labeling - Multilingual **AI - Applicant Tracking Systems (ATS)** - Predictive Insights - AI Job Description - Chatbot **Mobile Time Tracking** - Time Tracking **Administration** - PCI Regulation Compliant **Training & eLearning** - Assessments and Practice - Content Delivery and Tracking - Content Creation - Customer Training - Manager Portals - Content Storage and Management - Content Libraries **Administration** - Business Tool Integration - Workflow - Automated Reminders - Policy Compliance Management - User, Role, and Access Management **Generative AI** - AI Text Generation - AI Text Summarization **Platform** - Reporting - APIs / Integration - Internationalization - Performance and Reliability - Mobile User Support - Offline **Agentic AI - Corporate Learning Management Systems ** - Adaptive Learning - Natural Language Interaction **Workforce Management Platform Features** - Labor Forecasting - Shift Scheduling - Time & Attendance Tracking - Absence & Leave Management - Skills Management - Succession Planning - Workforce Analytics - Self-Service Capabilities - Mobile Shift Scheduling - Team Communication ## Top isolved Alternatives - [Paycom](https://www.g2.com/products/paycom/reviews) - 4.5/5.0 (4,627 reviews) - [Paylocity](https://www.g2.com/products/paylocity/reviews) - 4.4/5.0 (5,998 reviews) - [Paychex](https://www.g2.com/products/paychex/reviews) - 4.1/5.0 (1,691 reviews)