Unifonic Reviews & Product Details

he best thing about Unifonic is its unified and scalable omnichannel communication platform, which centralizes vital channels like SMS, WhatsApp, and Voice, allowing businesses to create highly automated and personalized customer engagement journeys from a single interface. This combination of global reach, high reliability, and integrated automation tools makes it the primary choice for companies looking to streamline complex customer interactions and dramatically improve their service efficiency and customer experience. Review collected by and hosted on G2.com.

he main dislikes reported about Unifonic primarily concern its commercial aspects, specifically a perceived lack of transparent, up-front pricing and occasional complexity in the billing structure, which can lead to unexpected costs. Operationally, while reliable overall, some users have reported minor challenges such as the interface for managing mass campaigns being manual and tedious, and rare instances of message delivery delays that can affect time-sensitive communications like one-time passwords (OTPs). Review collected by and hosted on G2.com.

I've been using their services for more than 3 years. The platform is great because it brings all communication channels together in one easy-to-use place.

I love how flexible their solutions are, letting us use text, voice, messaging apps, and web channels to reach our customers in their preferred ways. Plus, our account manager "Dima Lutfi" has been fantastic, giving us personalized help and making sure we get the most out of the platform Review collected by and hosted on G2.com.

One area that could be improved is the accessibility of invoices. Currently, I can't access my invoices directly through the platform, which adds an extra step to my workflow. Integrating the platform with their ERP system would significantly enhance the user experience by providing seamless access to billing and financial information. Review collected by and hosted on G2.com.

I just wanted to share some positive feedback about Unifonic. Their services have really helped us improve how we communicate with our customers. The platform is reliable, scalable, and easy to use, which has made a big difference for our team. I’ve been especially impressed with how seamlessly it integrates with our existing systems, and how flexible it is—allowing us to customize our communication strategies to fit our specific needs.

On top of that, their customer support has always been responsive and helpful whenever we needed assistance. Overall, Unifonic has been a great partner for us, and I’d definitely recommend their services to anyone looking to boost their customer engagement. Review collected by and hosted on G2.com.

I wanted to share some feedback about Unifonic. Their services have been incredibly helpful in improving our communication with customers. The platform is reliable, scalable, and easy to use, which has really benefited our team. I’ve particularly appreciated how smoothly it integrates with our existing systems and the flexibility it offers for tailoring our communication strategies.

That said, I do feel that the cost is a bit on the higher side compared to some other options out there. While the quality of service justifies the price to some extent, a more competitive pricing structure would make it even more appealing. Despite this, Unifonic has been a strong partner for us, and I would still recommend their services to businesses looking to enhance their customer engagement. Review collected by and hosted on G2.com.

I would like to extend my sincere gratitude to Unifonic for their remarkable technological advancements and the ease of use their platform offers. Their continuous improvements have greatly facilitated our operations, making our experience seamless and efficient.

Additionally, I am immensely grateful to my account manager, Dima Lutfi, for her exceptional cooperation and unwavering support. Her dedication and professionalism have been instrumental in our success.

Thank you, Dima, for going above and beyond in managing our account. Your assistance has been invaluable, and I truly appreciate all your efforts. Review collected by and hosted on G2.com.

Further improvement in Flow Studio reports Review collected by and hosted on G2.com.

Unifonic team are very likable, flexible and always available. I remember we had some encidents and they were super responsive and got back to us with the details in less than an hour. They are also very welcoming in terms of legal terms and payments specially if you are a startup. Our account manager Saleh is very responsive and helpfull. Overall we are very happy with the customer experience and the technology part that they offer. Their API is very easy to integrate with. Review collected by and hosted on G2.com.

Sometimes the messages are not delivered on time, but its a small percentage. Review collected by and hosted on G2.com.

I have been working with Unifonic since 1 year relating to WhatsApp for Business & SMS channel solutions. My special thanks to Dima Lutfi for her exceptional & outstanding support. Even during her vacation period she was ready to answer us very quickly. The implementation process was very smooth along with getting in to contract with Unifonic with detailed explaination about the product and its features. The online training sessions also ensured our team, able to fully leverage the software from day one. Overall, I have been very satisfied with the quality of their products & services, and I would highly recommend them as a vendor. Review collected by and hosted on G2.com.

I did not face any issue so far with Unifonic. All is well...!!! Review collected by and hosted on G2.com.

We have been working with Unifonic for years ago trusting their reliable service, high-quality products, and outstanding support team. Their top-notch products have exceeded expectations, providing daily operations with durability and minimal downtime.

NoUnifonic exceptional support team is responsive, available 24/7, and willing to help devise suitable solutions. Our account manager Manal is an absolute gem, taking into consideration unique requirements and providing personalized recommendations. Their commitment to customer satisfaction is their top priority. thing, good service, good support, good communication Review collected by and hosted on G2.com.

Nothing, they are amazing partner and reliable Review collected by and hosted on G2.com.

I like the account manager Mr. Saleh as he is very responsive 24/7 and they have very cooperative customer service and powerful portal with a lot of features Review collected by and hosted on G2.com.

You have to publish the SMS campaign yourself using their portal Review collected by and hosted on G2.com.

we have been using Unifonic for over 5 years for text messages and WhatsApp Channel. What distinguishes the firm most is a single platform for all services with a quick help service, as well as establishing and modifying the chatbot service for WhatsApp with the team that assists us during project implementation. Review collected by and hosted on G2.com.

Upto now there is nothing to do from their side Review collected by and hosted on G2.com.

Send marketing campaigns via WhatsApp

Manage the association's WhatsApp Business

Quick response from technical support, led by our account manager Ms. Dima Lotfi Review collected by and hosted on G2.com.

Not providing a call center service so that we can manage everything related to customer service, whether voice or text (WhatsApp), from a single platform. Review collected by and hosted on G2.com.