Introducing G2.ai, the future of software buying.Try now
Ethnio
Sponsored
Ethnio
Visit Website
Product Avatar Image
Alterna CX

By Alterna CX

4.5 out of 5 stars
4 star
0%
3 star
0%
2 star
0%
1 star
0%

How would you rate your experience with Alterna CX?

Ethnio
Sponsored
Ethnio
Visit Website
This product hasn't been reviewed yet! Be the first to share your experience.
Leave a Review

Alterna CX Reviews & Product Details

Profile Status

This profile is currently managed by Alterna CX but has limited features.

Are you part of the Alterna CX team? Upgrade your plan to enhance your branding and engage with visitors to your profile!

Alterna CX Media

Alterna CX Demo - Driver Simulation
Driver Simulation, powered by predictive analytics, lets you forecast the impact of customer journey optimization actions before implementation. Picture simulating changes on future CX metrics. With this tool, we empower you to compare the impact of improvement actions on business metrics, aidin...
Alterna CX Demo - Available Integrations
Integrate your Alterna CX account with over 100 review websites and powerful apps to analyze customer feedback and automate business workflows.
Alterna CX Demo - Topic-based Brand Comparison
Topic-based competitive analysis showing how your brand performs vs. competitors on specific themes extracted from customer feedback across multiple review platforms.
Product Avatar Image

Have you used Alterna CX before?

Answer a few questions to help the Alterna CX community

Alterna CX Reviews (1)

Reviews

Alterna CX Reviews (1)

4.5
1 reviews

Search reviews
Filter Reviews
Clear Results
G2 reviews are authentic and verified.
Verified User in Management Consulting
CM
Mid-Market (51-1000 emp.)
"Excellent tool with an innovative team behind it"
What do you like best about Alterna CX?

Alterna CX provides the right balance between the extremes of too basic and too complex. The tool has an intuitve approach to creating surveys and building the reporting & analytics to understand what customers are saying. The team behind it is supportive and eager to gain their customers' feedback in order to continue to improve the tool. This would be a good solution for companies looking to create a Total VOC program. Review collected by and hosted on G2.com.

What do you dislike about Alterna CX?

On the last demo I saw, I'd like to see more ticketing features (for customer and in-company closed-loop feedback). What's there is good, and I'm confident it will continue to get better...I am eager to see more added to this feature. Review collected by and hosted on G2.com.

There are not enough reviews of Alterna CX for G2 to provide buying insight. Below are some alternatives with more reviews:

1
Birdeye Logo
Birdeye
4.7
(3,693)
Birdeye is the #1 agentic marketing platform for multi-location brands, trusted by over 200,000 businesses to deliver measurable growth with AI. With Birdeye, brands harness the power of intelligent agents to run marketing, automate engagement, and drive business outcomes at scale. Built specifically for the complexity of multi-location organizations, Birdeye empowers brands to enhance their online reputation, engage customers across social, search, and web, and gain real-time insights into consumer behavior and competitor activity. The result: more leads and foot traffic, reduced costs, and accelerated revenue growth. At the core of Birdeye is its Agentic Platform, which powers a growing suite of specialized AI agents designed to function like always-on teammates. These agents manage reviews, engage leads, respond to customers, streamline social media, run surveys, maintain listings, send reminders, provide insights, and coordinate across locations. By collaborating seamlessly, they form a scalable digital workforce—always learning, always on-brand, and always driving outcomes. Birdeye stands apart with its agentic AI platform that brands can customize using Birdeye’s unique outcome-framework. Businesses can configure agents with specific triggers that deliver measurable tasks and results for each location, while maintaining the authentic voice of the brand across every interaction. With location-aware AI and a fully integrated platform that brings together reputation, messaging, social, surveys, listings, insights, and more, Birdeye eliminates the need for fragmented point solutions. For multi-location and franchise brands in industries such as healthcare, retail, financial services, real estate, restaurants, and beyond, Birdeye delivers scalability without sacrificing precision. By uniting automation with actionable insights, Birdeye enables organizations to boost visibility, increase customer engagement, and grow revenue—faster and more efficiently. With Birdeye, businesses don’t just adopt AI—they gain an agentic workforce dedicated to delivering real business outcomes. Birdeye: Always On. Always On-Brand. Always Driving Outcomes.
2
Qualtrics Strategy & Research Logo
Qualtrics Strategy & Research
4.4
(2,981)
Get the data you need to make the most important decisions. From product, pricing, market segmentation, or brand tracking, Qualtrics CoreXM is the gold standard in experience management. Qualtrics combines powerful features like 100+ question types and robust logic with ease of use to make research easier than ever.
3
Reputation Logo
Reputation
4.6
(2,388)
Reputation has changed the way companies improve their customer experience (CX) through customer feedback. Our platform translates vast amounts of public and private feedback data into insights that companies use to learn from and grow – including CX, Operations, and much more. We refer to this process as Reputation Experience Management, a category we created.
4
SurveySparrow Logo
SurveySparrow
4.4
(2,029)
SurveySparrow is designed to enable users to create and share highly engaging, mobile-first surveys that offer a chat-like experience.
5
Gainsight Customer Success Logo
Gainsight Customer Success
4.5
(1,627)
Gainsight CS is a complete Customer Success Platform.
6
ChurnZero Logo
ChurnZero
4.7
(1,536)
ChurnZero's real-time SaaS platform helps subscription businesses fight customer churn.
7
Totango Logo
Totango
4.3
(1,146)
Enterprise Customer Success Platform that proactively drives adoption, retention, expansion, and strengthens reputation through actionable insights, scalable solutions, and meaningful customer engagement.
8
QuestionPro Logo
QuestionPro
4.5
(1,096)
QuestionPro is a leading provider of online survey software that allows our users to generate the insights they need to make better business decisions. Our software includes not only tools for creation, distribution, and analysis of surveys, but also provides a platform for polling, tablet-based mobile research, and data visualization.
9
AskNicely Logo
AskNicely
4.7
(1,040)
The simple way to measure and improve customer happiness using the Net Promoter Score (NPS) framework.
10
UserTesting Logo
UserTesting
4.4
(784)
UserTesting is an AI-enhanced human insight platform that helps organizations collect fast, actionable feedback from real users—empowering teams to validate decisions, co-innovate at scale, and deliver better products, services, and customer experiences. Trusted by leading enterprises to reduce risk, accelerate innovation, and exceed customer expectations.
Show More
Pricing

Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more.

Product Avatar Image
Alterna CX
View Alternatives