Insider Reviews & Product Details

It is a simple, fast and easy to use platform, it is really adaptable and understands user behavior, also its account management support is amazing, it also has one of the newest and most attractive functions to show recommendations, the tools can improve the current website by providing more messages and reminders, the best is its detailed analytics platform that provides amazing information about the performance of our campaigns, it is one of the best we have used and allows us to manage all our data in one place. Review collected by and hosted on G2.com.

As much as I search, I do not find anything negative in this tool, it is an excellent way to recommend categories that you want to promote on your website, the truth is that it is very complete. Review collected by and hosted on G2.com.

Insider’s recommendation tool is the most powerful that I’ve seen so far, the results are immediate and highly effective in improving customer engagement. A range of ancillary tools further enhance customer experience on web and mobile web. We love the ease of use and the results from using the platform. Review collected by and hosted on G2.com.

It would be nice to see more local language support on their interface. Review collected by and hosted on G2.com.

The most impressive things about Insider are their Web Push feature and Smart Recommender engine, but the thing that sets Insider apart is that they not only provide the technology but also the support and have an active account management process. Review collected by and hosted on G2.com.

We would like to see Insider’s panel become available for the mobile platform as well. Since we update our web push content in real-time, it would be easy to be able to do it from a smartphone as well. Review collected by and hosted on G2.com.

The responsiveness from Insider’s support team is the biggest help we could get, they are knowledgeable and help us with any problem we face on our campaigns and while using the platform. What more, we feel a true sense of partnership with Insider as they not only train us on how to use the platform but also give us reports on quarterly performance. Review collected by and hosted on G2.com.

Apart from slight glitches on running some campaigns, we haven’t really face any serious challenges while using the platform, it’s hard to find something we dislike. Review collected by and hosted on G2.com.

From strategy planning to execution, we received dedicated local support from Insider’s account management team.

A user-friendly and unified platform with great features and support with AI-backed technology. Review collected by and hosted on G2.com.

Although the panel is user-friendly, we still need some time and guidelines to adapt.

If there is an onboarding step guiding us we use the panel will be great. Review collected by and hosted on G2.com.

What we really enjoy about using Insider is their segmentation capability which helps us to engage with users in a very efficient way. The next best thing is the InStory product which greatly improves the engagement on our mobile web as these are Instagram-like stories where we can tell our customers about important things like offers, new plans etc. Review collected by and hosted on G2.com.

Nothing much to dislike, all our mobile campaigns have given us great results and we like the easy-to-use platform. Review collected by and hosted on G2.com.

Insider’s segmentation and AI-infused journey builder tools really help marketers create unique customer journeys across channels in a seamless manner. When we combine this with their various products for web, mobile web and app what you get is an amazing tool that has you covered for any situation. What we like best is the all-inclusive nature of their platform. Review collected by and hosted on G2.com.

Barring a few delays in going-live with some campaigns, everything works perfectly, it would be unfair to say we dislike a particular aspect about their platform. It’s one of the best performing tools we’ve used so far. Review collected by and hosted on G2.com.

One of the challenges that we had was getting the customer to understand the product nature of ACE hardware. And with Insider we could do that, reach different segments of the market and target customers in multiple ways, though recommendation, app notifications and many other channels throughout their journey. It wasn't just about giving the customers offers or incentives, but actually persuading them to take the next step and complete the purchase! These challenges were addressed by Insider and we have seen many positive results and we wouldn't have been able to do it with other vendors. Review collected by and hosted on G2.com.

I wouldn't say dislike, but maybe something I hope to have, I have seen the gamification module that you offer, I would say that I would have hated not to have it. We have ideas as a business and we want to bring it to life and we wanted to be done right away and i really wish that you could have a team that can customize what we want, so i wish you had a team that can take our ideas and convert it into reality and just give it to us which you are doing now in a more structured way. I would say it is a negative thing just a wish. Review collected by and hosted on G2.com.

Insider’s personalization capabilities are their strongest suite - the ease with which we’ve been able to create and deliver personalized engagements on both web and mobile is truly astounding. Tracking each campaign performance and the overall revenue impact is also made easy on their platform. Review collected by and hosted on G2.com.

In the one year that we’ve been working with Insider, we have not had any bad experiences. The proactive support from Insider’s growth consultants also means that a lot of our challenges are taken care of before we even realize it. Review collected by and hosted on G2.com.

The support from our account management team at Insider is something we really like and appreciate. The platform also has some really cool use-case templates for the mobile app which are easily customizable according to our needs. It’s a simple, quick and easy to use platform loaded with all the right features for a mobile app marketer. Review collected by and hosted on G2.com.

Nothing much. We’re still discovering the platform and its capabilities, and so far we haven’t found something to dislike Review collected by and hosted on G2.com.

One of the things that really impressed us about Insider was its unified data layer. We can segment users based on past, real-time and predicted behavioural and use it on any channel. We like that they focus on constant development to meet customer demands. Also I definitely need to mention the role of our growth consultants at Insider. They always help us. Review collected by and hosted on G2.com.

Sometimes it is really needed to see more local language support on their interface but on the whole everything is pretty good Review collected by and hosted on G2.com.

We can easily create notification push, banners, run campaigns using pre-built templates, and target customers with relevant recommendations using powerful segmentation. Also, the support from their account team is amazing! Review collected by and hosted on G2.com.

Some of the customization to campaigns that we want takes time and requires a dedicated person, but considering the dedicated support we get from Insider, it’s not really a strain. We would however love to see more actionable insights from mobile app analytics. Review collected by and hosted on G2.com.

We particularly like the efficiency of their web push and personalization products. This AI-powered tool is perfect for providing customers with the best individualized user experience.

Their support team also should be mentioned. They helped us with smooth integration and always ready to help during the working process. Review collected by and hosted on G2.com.

Apart from some difficulties concerning panel, there is nothing that we dislike so far. Review collected by and hosted on G2.com.

We really love their range of web and mobile web-based tools that caters to almost every use-case we can think of. Another great thing about Insider is their sales and partner teams that go over and beyond to help us achieve all our goals. Review collected by and hosted on G2.com.

We’ve mostly had positive experiences with Insider so far, so there’s almost nothing that we found as a negative to dislike. Review collected by and hosted on G2.com.

The algorithms is what we love best- it ensure that a lot of manual effort from our side is saved. We also loved their push notifications suite - with the personalization features we were able to achieve a 5% increase in conversions in just the first month. Review collected by and hosted on G2.com.

We haven’t really seen much to dislike, expect for maybe the lag in using the panel. Review collected by and hosted on G2.com.

Their marketing tool is very powerful yet simple and easy to use. Their AI-backed recommendation engine is one of the best that we’ve seen so far for website engagement. It’s really adaptive and understands user behavior allowing us to deliver more accurate product recommendations to users and improve product discovery. Review collected by and hosted on G2.com.

We don’t really dislike anything, but we would like to see more analytics and actionable stats around the mobile app. Review collected by and hosted on G2.com.

Insider Growth Management Platform is built with a unique approach of enabling different frontiers of customer engagement with an omnichannel approach which makes it a good tool and a long term partner for us. We were able to try new ideas and deliver superior user experience, predominantly through onsite and web push products. As an award-winning airline that drives the majority of our sales through direct channels, it is always challenging for us to reduce the churn rate and increase the LTV. Insider’s PAA and architect did the magic for us in improving LTV and AOV’s by combining amplification and technology in the right mix. Persistent engagement and personalization are critical for consumers, Insider GMP has mastered the method of simplifying usage with robust advancement in technology. I’ll vouch for the platform stability and customer success teams are unrivalled. Review collected by and hosted on G2.com.

There will be simple account management issues in any SaaS or other vendor arrangement. Insider is prudent enough to sail through such instances with utmost customer satisfaction.Nothing specific to be disliked about Insider. Review collected by and hosted on G2.com.

As an airlines brand, it was a tricky time during the COVID-19 lockdown period, we were short on resources and manpower - but Insider stepped forward to support our urgent requests and helped us simply some of our campaigns suggested various workaround and alternatives for implementing our campaigns on both web and mobile app. What we like most about Insider is their sense of partnership and desire to help us when times are tough, even though they don’t need to go the extra mile, they do! Review collected by and hosted on G2.com.

Sometimes our campaigns face some glitches, and we would like to see some more automated scenarios for Facebook - but we’ve not really seen any grave issues to dislike anything about the platform. Review collected by and hosted on G2.com.

We really love the dedicated local support we receive from Insider’s account management team from strategy to planning and execution. Insider brings some of the best practices in the industry which helped us a lot as our access to such information is limited. Their unified dashboard is a great feature to track all our campaigns in one place and export reports. Review collected by and hosted on G2.com.

Because Insider’s account management team helps us with our requirements from A to Z, there’s not much to dislike. We’ve noticed that some customization features take a longer time, but we get continuous help, so it has never hampered our deadlines. Review collected by and hosted on G2.com.

We really like how involved Insider is in listening to our concerns and requirements and taking those into consideration when helping us develop the right strategy and make use of the right tools. Review collected by and hosted on G2.com.

Our use of the platform has so far been yielding good results so it’s hard to find something we dislike. Their pricing is on the premium side, but then again their products and functionalities are worth the investment. Review collected by and hosted on G2.com.

The support we get from Insider’s account team is really valuable. Their Smart Recommender Engine is one of the best we’ve seen so far. Also, it helped us customize the recommendations using their endpoint APIs and its amazing filtering options. Review collected by and hosted on G2.com.

We would love to see easier sorting options on the campaign listing page, but overall we love the ease of use and smooth execution of the campaigns. Review collected by and hosted on G2.com.

We really like how well performing all the tools of Insider are and also the wide range of tools they have for all our requirements. We don’t feel the need to look for another vendor to help us with any requirements, Insider has it all. Review collected by and hosted on G2.com.

We’ve noticed a slight delay in web push notifications at times, however, these are isolated incidents and haven’t impacted our engagements in any way. Insider’s account management team is also quick to resolve any issue once we inform them. Review collected by and hosted on G2.com.

We really love their automated push feature which allows us to design campaigns for a variety of scenarios. The support from their account management team is also exceptional and makes our work easier. Review collected by and hosted on G2.com.

Insider’s dashboard which is loaded with features can get a bit tricky to use at times, but it’s not something to dislike, as we are given a full demo and training on how to use it from our account manager. Review collected by and hosted on G2.com.

When starting out with Insider, one of our biggest challenges was automating our campaigns. Insider stepped right in and filled that gap and we really love the support we receive from Insider’s local teams. Insider’s deep segmentation is another feature we love in their products, not to mention the A/B testing feature that is data-driven and which has helped us deliver true personalization in our engagements. Review collected by and hosted on G2.com.

Insider’s panel takes some getting used to, however, it’s really unfair to point it out as a negative, since the range of features and analytics it has is amazing. Plus there’s active support in helping us navigate the panel. Review collected by and hosted on G2.com.