Datahug Reviews & Product Details

Datahug Overview

What is Datahug?

Datahug is a sales optimization solution that enables sales teams to increase sales velocity, reduce pipeline risk and abolish forecast calls by capturing and analyzing all of your sales activity automatically from email, calendar, and CRM. Leading companies like Optimizely, Coupa, Instructure, Lyft and Nitro use Datahug to forecast with 95% accuracy and increase win rates by an average of 21%.

Datahug Details
Website
Languages Supported
English
Product Description

Datahug is a sales optimization solution that helps sales teams forecast calls, spot deals at risk, and win more with better coaching. All without burdening your salespeople.

How do you position yourself against your competitors?

Unlike sales analytics tools that rely on manually entered CRM activities, Datahug automatically captures and analyzes all of your sales activity from from email, calendar, and CRM to provide deeper insights and eliminate your reliance on manually entered data. This leaves you with deal level visibility, more time for coaching, less burden on sales reps and more accurate forecasts in a solution that has zero barriers to adoption.


Seller Details
Seller
SAP
Ownership
NYSE:SAP
Company Website
Phone
+1 (800) 872-1727
Year Founded
1972
HQ Location
Walldorf, Germany
Total Revenue (USD mm)
$27,553
Twitter
@SAP
278,454 Twitter followers
LinkedIn® Page
www.linkedin.com
115,632 employees on LinkedIn®
Description

Our business analytics solutions close the gap between transactions, data preparation, analysis, and action, so you can make more informed decisions.


Overview Provided by:
Head of Sales Cloud Product Marketing at SAP
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Datahug Reviews

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UI
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

DataHug's got a very simple and easy layout which helps me stay on top of my rep's deals over the month and quarter. I always know where each individual stands to their quota and it makes forecasting to my CRO a lot simpler to decipher at a high level. Review collected by and hosted on G2.com.

What do you dislike?

Beyond the basic Commit/Most Likely/ Best Case, I think the pipeline analytics could be more robust. You can look at pipeline flow and some basic trends, but other BI tools give you a much deeper understanding on why your pipeline is changing week to week. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

DataHug does a good job for basic forecast rollup, but if you need deeper analytics than that I might suggest one of the traditional BI vendors Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Sales forecasting and coaching of reps Review collected by and hosted on G2.com.

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AI
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

The ability to see what is in pipeline by team and rep is very useful. The mechanism where everyone has to "submit" their forecast forces reps to think about their pipeline and make sure it is clean.

I like the ability to see pipeline coverage by team and rep.

The Opportunities module is visually nice and helps to differentiate deals that have a higher probability to close. Obviously this is dependent on reps inputting their contacts and activity but helpful for 1-on-1s.

Pipeline flow is a great way to go deal by deal to understand what is in the pipeline for each team and rep. Review collected by and hosted on G2.com.

What do you dislike?

While they are making improvements, there still is a lot to get better.

The overall analytics could be better.

The ability to stratify on different segments would be nice.

The ability to subtotal teams without adding a management layer in the org would be helpful (if one manager manages a few teams).

Their competitors have better UI and more robust solutions (though they are more costly).

Reps get confused at times of how to submit and what to submit.

They were recently purchased by SAP. While this may not be a bad thing, its hard to say what will ultimately happen with the product and how much attention it will receive. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

DataHug allows us to have visibility into our pipeline and allows managers to hold efficient 1-on-1s with reps. Review collected by and hosted on G2.com.

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Open Discussions in Datahug
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

All the info is right there and it helps when you are making your forecasts because everything is about accuracy and that is the main takeaway I gain from Andrew Review collected by and hosted on G2.com.

What do you dislike?

Datahug can be tricky to enter forecast but overall I find it helps me get to my numbers Review collected by and hosted on G2.com.

Recommendations to others considering the product:

cool tool and very helpful. I would say that using Datahug has helped with my forecasting Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Accuracy is the most important and it helps a lot Review collected by and hosted on G2.com.

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AC
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

They continuously provide great releases of the product and listen to customer feedback. Review collected by and hosted on G2.com.

What do you dislike?

It would be nice to have more filtering options for the views, and save preferred views for each user. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Datahug allows us to forecast accurately for our specific needs. Review collected by and hosted on G2.com.

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UC
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Remembering my last forecast entry to make the following week easier Review collected by and hosted on G2.com.

What do you dislike?

Learning curve to use, still don't know all features Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Don't expect to be fully ramped into this system quickly Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Forecasting with historical record over time to improve accuracy Review collected by and hosted on G2.com.

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Senior Global Manager, Sales Operations
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

I really like the pipeline flow charts and real-time sales engagement metrics. As we all know, sales can usually be a little dodgey when it comes to saying how engaged they are with their prospective clients, but DataHug can help remove most of that uncertainty. Review collected by and hosted on G2.com.

What do you dislike?

The only thing I dislike is how the default option is for forecast category and not stage of the opportunity. Its not even a big deal as you can switch between them, but I just wish opportunity stage was the default. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Really good solution here that costs about 50% of the others like Clari that do very similar things. I also like that this lives inside the Salesforce system itself instead of outside portals. Lastly, their support is top-notch and worked with us to create a custom gmail integration based on our own security preferences. I will gladly recommend DataHug to anyone looking for a solution like this. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I've been able to get much more realistic forecasts from the sales team and understanding of where deals are moving to whether they are pushed out to a further date/closed/progressed through stages/milestones hit etc. Additionally, the real-time user engagement metrics have been key to understand the capacity of each sales team member which will be used to help determine scaling for the following year. Review collected by and hosted on G2.com.

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Enterprise Account Executive
Internet
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Really like the way datahug pulls data directly from within salesforce Review collected by and hosted on G2.com.

What do you dislike?

The cleaniness of the platform could've been a little better. Wasn't as smooth as some other tools for other challenges Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Quick and easy to implement. Make sure you have sales stages vetted out before investing in a forecasating tool. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We used datahug for forecasting deals, and tracking marketing velocity. We were able to more effectively coach our sales reps based on when in the sales cycle they were losing deals. Review collected by and hosted on G2.com.

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UI
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

Our Hubspot is integrated with Salesforce so it makes it easy to keep track of each deal in my individual pipeline as well as my team's pipeline. Review collected by and hosted on G2.com.

What do you dislike?

Datahug isn't extremely intuitive. It takes some practice to get used to the functionalities. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

My team uses Datahug to keep track of our sales on an individual, and company basis. This makes it easy for all of us to keep track of our deals and expected sales outcomes for each month. Review collected by and hosted on G2.com.

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Senior Vice President Payer Segment leader
Hospital & Health Care
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

Salesforce is a very useful repository but Data Hug does all of the things Salesforce can't. Showing you changes in your pipeline and showing you where your red flags sit is a critical differentiator from it's competitors. We chose Datahug as a way to capture more contacts in the workflow and make things easier for our sales team, but we gained much more for the insight it brings. Review collected by and hosted on G2.com.

What do you dislike?

I wish the product would have to additional features: Expanded views of pipeline (beyond fiscal quarter) and

view all the way into the email content. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Have managers try the product first to gain buy- in. Especially helpful when reps turn over or are terminated,

however full email would be a great advantage. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Every sales team no matter how well managed has deals that slip or opportunities that could be pulled into the quarter. This tool allows you to see your hotspots and potential deals easily without combing through deal after deal in Salesforce. Review collected by and hosted on G2.com.

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Founder
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

The activity tracking features are the most useful for us. Not everyone in sales is diligent about logging meetings and Datahug does a nice job grabbing all that info automatically. Review collected by and hosted on G2.com.

What do you dislike?

There are some accuracy issues (still an improvement over the status quo of poor data management by reps, but not 100% accurate either). I haven't found much use from the rest of the product, but it's relatively inexpensive so it seems like the value is there. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Our sales team has had problems recording everything (emails, calls, meetings, etc) for their accounts. This isn't the biggest deal in the world, but it makes it easier to get a high-level snapshot of how reps are doing. However, our sales team is relatively small (13 people right now) so I wouldn't yet consider this a massive pain point. As we grow I'm sure Datahug will become more useful. Review collected by and hosted on G2.com.

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Senior Sales Operations Analyst
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The platform was able to solve one of the most common pain points in a sales organization, pipeline visibility. The team at Datahug is an absolute pleasure to work with at all times and they're always informing us of what is coming soon and actually listen to the feedback that is provided from their customers. The new forecasting tool is also solving another huge pain point within sales organizations. Unlike a lot of other players in this space, Datahug can provide insights that Salesforce does not already provide. Review collected by and hosted on G2.com.

What do you dislike?

The functionality was slightly limited when the product was first released to us. Since then, they have used feedback to really make things the way I had envisioned when we purchased. One of the asks I would have is to allow weekly forecasting, but I'm sure they will roll that out at some point. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I would definitely recommend this product for anyone looking to gain pipeline visibility, manage forecasting, and help with overall sales coaching. A lot of "competitors" (I don't think anyone is really doing what Datahug is doing) will just take SFDC data and represent it in a different way and call it insights, but Datahug provides insights that are not available in a common Salesforce instance. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are solving the issue of not having visibility into the pipeline and how deals are moving through that pipeline. It has also started helping with our forecasting and having our reps think critically about their own deals. Review collected by and hosted on G2.com.

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UC
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

Easy to use and provides data in a clear and concise manner. Reduces the amount of effort that our sales team has to spend uploading email and meeting information into Salesforce. The Pipeline Flow report is extremely helpful in reconciling pipeline movement over time. Being able to quickly tell which opportunities are on track is extremely useful as well.

Using DataHug to forecast is much easier than the native Salesforce functionality. Review collected by and hosted on G2.com.

What do you dislike?

I wish there was a way to link the forecast updates made in DataHug to the forecast fields within the standard Salesforce forecasting object. For instance, if I override a Forecast category or amount in DataHug that override does not carry over to the Salesforce Forecasting object. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you can move the entire organization to forecast on DataHug, that will provide a lot of value. Trying to have a portion of the organization forecast with DataHug and a portion on Salesforce's object becomes a little tricky.

Provides great insights without having to spend the time to create the reports or log the data yourself. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We wanted to see the amount of interactions our sales team was having with prospects without burdening them with excessive data input. DataHug has provided tremendous insights and it couldn't be easier to install or maintain. I can very quickly and easily see what the team is doing by Account and which Opportunities are on track to close. Review collected by and hosted on G2.com.

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AL
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

As a Salesforce Administrator, I love the easy integration into our CRM. With our CRM data and the information that Datahug captures, Sales Managers are able to get a better and more accurate picture of their sales team's pipeline for forecasting and collaborative coaching. You also can't get better visuals of opportunities than with Datahug. It really helps you to see exactly what is happening over spreadsheets. Lastly, the system is very easy to use. Review collected by and hosted on G2.com.

What do you dislike?

The one thing that would take this over the top is to be able to export out the visuals into a powerpoint. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you have a sales team that does not have a high adoption rate to your CRM system, this is a great way to capture analytics and information without Sales having to change their bad habits. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are a legal services vendor and help corporations and law firms with their eDiscovery services needs. We've realized the benefit of using Datahug to capture where our deals win and where they lose. Review collected by and hosted on G2.com.

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AC
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

The deal score that tracks engagement is great, easy way for managers and reps to understand the health of their deals. More importantly, it is an easy way to focus on deals that are unhealthy with a low deal score and understand engagement on deals. This allows reps to manage their pipeline more effectively. Review collected by and hosted on G2.com.

What do you dislike?

Datahug has worked with us to address our concerns and built out functionality specific to us, which is great. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Look at all the competition and then at Datahug, Datahug will still come out on top. For us, important in a forecasting tool is one that integrates directly in to SFDC, which many other competitors did not do. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Pipeline quality, engagement tracking, forecast accuracy. Pipeline is significantly cleaner than beforehand, and Datahug gives the managers an easy way to see what deals are at risk and which are looking solid. Review collected by and hosted on G2.com.

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Director of Sales Operations and Strategy
Internet
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The transparency and organization it provides has been a complete game changer. Datahug automates core components of the sales process including lead routing, deal strategy/stakeholders, deal next steps, pipeline management, forecasting, forecast accuracy and I understand they'll be releasing a new coaching component to the platform soon (we were excited to get a sneak peak and are anxious for this to come out as we'll be using it to run our QBR scorecards). By automating these capabilities, it allows the reps to get real-time information without manual and administrative steps freeing up more time for selling and giving us powerful analytics to work smarter. Review collected by and hosted on G2.com.

What do you dislike?

The deal score can only tell you so much so you still need context behind the deal to determine if the score is dependable or not. For instance, we work closely with outside influencers from other agencies or consulting firms to drive a lot of our deals. They have different email addresses and work with us on many different deals so we don't have an easy way to evaluate communication with them against the health of a specific deal. This makes some opportunities reflect a much smaller deal health than is the reality. But frankly, if you're buying datahug for the deal score, you're not thinking about the capabilities of this technology the right way. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Datahug has eliminated hours of manual work and separate spreadsheets /google docs by allowing our organization easy routing of information through SFDC, historical context to an account/opportunity/contact, and an accurate bottoms up approach to our forecasting set-up in a way that makes coaching deals much easier for our managers.

The best part is, all of this is now at the reps fingertips so information that use to just be available to executives that we weren't able to provide an an individual level, is now real-time information that every rep can use to run their territory.

I also really appreciate how cutting edge Datahug is around their technology. We're constantly in anticipation of their next release because it just keeps getting better and better. Review collected by and hosted on G2.com.

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VP, Advertisers
Internet
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

Nice UI, visual and simple. Solid deal scoring based on activity level. Relatively fast. Does some nice updating to Salesforce.com's "Customizable Forecast" which are the least Customizable part of Salesforce, ironically. Review collected by and hosted on G2.com.

What do you dislike?

It's a little complex to explain/understand/get started with. It doesn't store email contents in Salesforce (yet.) Some email alerts and summaries would be nice, rather than just having to log in and look. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Trying to help roll up the forecast in a more flexible way. Evaluating the quality of deals vs what reps think deal quality is. Enjoying the ability to slice and dice the forecast by stage, category, size etc. quickly. Review collected by and hosted on G2.com.

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AC
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

Email Activity Monitoring, as this allows us to catch important activity with contacts that are not yet added to our database.

This was a custom feature, but Datahug also provides us with the ability to mass convert up leads that match an existing account in our system. Huge win for database cleanliness. Review collected by and hosted on G2.com.

What do you dislike?

Minor SFDC browser slow down when loading pages. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you're having difficulty getting your reps to enter in contact data and manage their opportunity pipeline, Datahug does an excellent job of scoring high value opps and tracking high activity contacts that should be added to the SFDC Account. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Switching to an ABM SFDC model.

Benefits: ability to easily mass convert leads, excellent visibility into rep activity and pipeline management Review collected by and hosted on G2.com.

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Director Sales Operations
Computer Software
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Datahug's first feature - scoring communication between reps and prospects - is amazing visibility for forecasting, and is one of our two primary sniff tests (along with a deal review object which captures structured qualification information) when adjusting deals in the forecast. The features introduced since then such as automagically adding contact roles to opps, or matching inbound leads to existing accounts, have just continued to add value. Working with the team at Datahug is always great. They have to be one of the most responsive and customer-focused vendors I've dealt with. Review collected by and hosted on G2.com.

What do you dislike?

Complex sales motions, especially when working across multiple divisions of large companies, or working with consultants/resellers across multiple accounts, can introduce noise. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Primarily greater forecasting visibility without requiring manual work or data entry by sales reps, but also aggregating marketing activities across accounts. Review collected by and hosted on G2.com.

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UI
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

It is great to get a better understanding of my pipeline and what opportunities I need to spend more time on. Gives you a better picture of what realistically will close and what accounts you need to find more decision makers at. The visuals of the timeline and the opportunity bubbles are great - awesome UI Review collected by and hosted on G2.com.

What do you dislike?

it accounts for scheduled follow up calls but it doesn't seem to count for voicemails or follow ups I do. I'm not positive if this is an issue with Datahug counting them or our CRM. Also sometimes for SMB companies it suggests I speak to more decision makers when I'm really speaking to the only one already. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Great tool for forecasting pipeline. This may go without saying but it can only be as accurate as your team's pipeline and CRM data is. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Pipeline forecasting, it helps me nurture opportunities that need more work. An AMAZING additional benefit is Datahug recognizes if you've been speaking to other people at the account and you can add them to your CRM with ONE CLICK. This seems simple but adding contacts to our CRM currently is extremely tedious. Review collected by and hosted on G2.com.

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Business Operations Manager
Computer Software
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Analytics and visuals to help sales productivity are invaluable. The visuals that we get within salesforce are extremely helpful as well. Any questions that I had or anything I needed help with, datahug was always there to help and always solved my problems. It was really helpful especially when tracking the health of our accounts, and when next and previous meetings happened. Needless to say, majority of our reports that we provide to upper management were built using datahug. Great product. Review collected by and hosted on G2.com.

What do you dislike?

There is nothing that I don't like about the product as well as the team at datahug. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Make sure you reach out to customer success at datahug for suggestions on how to get better use of the product if you don't feel you are getting the most out of it. They have helped me with several ideas that enabled me to create reports I wouldn't have thought of before. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are using datahug to track SDR productivity (emails, meetings, etc.), we are using datahug to easily see how healthy our relationships are with current and potential customers without having to put together several reports to track this. It has also been extremely helpful to see most communication with certain people at companies we are targeting. Tracking the health of certain accounts has enabled us to have sales focus on accounts that need attention, and make our chance to close much higher. Review collected by and hosted on G2.com.

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Director of Sales Operations
Marketing and Advertising
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

A lot of the best reporting you can get from a CRM like Salesforce actually requires a lot of manual data entry by sales reps, but the opportunity cost of requiring this data entry can oftentimes outweigh the value of having that data; not to mention you never know if it's all been entered, leaving you with a data set that you're not quite sure is accurate.

With DataHug we get:

- Contact roles automatically added to opportunities, something that typically never happens manually by reps.

- Objective deal scoring based on engagement, without requiring the rep to do anything.

The success team is also very responsive and always seems to have improvements on the roadmap for the limitations we bring to them. Review collected by and hosted on G2.com.

What do you dislike?

Some limitations with the forecasting module regarding selectable time periods -- can only see current/next month/quarter. We like to look farther out in some cases, and also would like rolling month functionality in addition to fiscal quarters.

Some extra clicks required in the forecasting module when changing time period -- it resets the forecast view to the manager, requiring us to re-click into the hierarchy to the user we were on when a new time period was selected. (i.e. I'm looking at sales rep A's current month pipeline, then change date to next month and it now displays the pipeline for all reps, requiring me to click into that individual rep again.)

*To my knowledge, these fixes are on the dev roadmap. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

For companies trying to get get more granular with pipeline analysis, this is a no brainer. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

- Marketing Campaign Influence

- Identifying Neglected Opps

- Closing out deals that are likely to be lost sooner, saving valuable time for the rep

- More focused 1-on-1 manager/rep meetings Review collected by and hosted on G2.com.

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Founder
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

I like that my score on deals constantly update so that my Director can quickly glance at my pipeline and know which opportunities I'm focused on and see how he can help out.

I have room for improvement in regards to logging my daily activity in our CRM each day (I don't know which sales rep doesn't have this problem when you have a lot of meetings and follow-ups!) I love that Datahug will automatically pull from my activity so that all my hard work/activity is shown immediately even if I forget to log an email right away!

It's also super intuitive so I don't need to worry about clicking a wrong button or needing any extra product training. Review collected by and hosted on G2.com.

What do you dislike?

Sometimes prospects don't accept my calendar invites but they show up and we still have our calls/meetings but they won't log as a next step in data hug which affects my overall deal score. Perhaps if less points could be assigned for invites-that would help and more points can be assigned or taken into consideration if a prospect DOES accept the invite. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Check it out! It's painless for sales reps and provides insight into the day to day of a sales person... all to benefit the sales rep, the sales team, and company. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Transparency and accountability. I can see everyone's scores on all their deals and know what range is healthy for a good opportunity. Accountability: Datahug will tell you whether you need more contacts, need a next step, and your overall activity throughout a sales cycle. Review collected by and hosted on G2.com.

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Product Marketing Manager
Computer Software
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Datahug helps our SDR team understand what engagement is happening within accounts and opportunities we generate. We don't have to chase AEs down to find out if they are connected or not. We can bring insights to our discussions with our team members by referring to who they are talking to, when they met to get updates in the same way you want to bring insights and value to conversations with your customers.

The scoring is a great piece to understand how opportunities are progressing and the ability to pull in leads/contacts automatically into Salesforce once they reach a Hugrank is helpful to automate processes. Review collected by and hosted on G2.com.

What do you dislike?

If I had to nitpick, the data on activity etc. isn't updated in real time. I would have to wait until tomorrow to get an update on what happened today. Maybe an 'update data now' button can get point updates/refreshes of data?

Activities with consultants can get pulled across multiple opportunities which can cause some confusion to the untrained eye. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

You'll want to test the waters with the Hugrank score before you start importing contacts/leads that hit a specific score. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We're solving for visibility and health into accounts and opportunities without having to chase down Account Executives. We're speeding up communication with our team members on the progress of calling into accounts and the progress of opportunities. For AEs who don't want to manually add contacts to accounts - you can email first and add the contact into the account record very quickly ensuring that no lead/contact is left behind. We also get analytics and the ability to forecast on opportunities and can spot red flags. Review collected by and hosted on G2.com.

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General Manager EMEA
Internet
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

DataHug has a lot of things to like about it, and it really helps you to keep on top of your pipeline.

I think it's especially useful for people working long and complex sales cycles, as it has excellent forecasting tools to go alongside the communication tracking.

For me, one of the most useful features is how it automatically picks up and suggests likely contacts at opportunities, based on domain name and velocity of communication. I used to HATE adding contacts to SFDC and now it's a 1-2 click process.

There's also a great transparency, and it helps to be able to see which of my cohort are also talking to clients. Occasionally it unearths an unexpected connection from across the organisation! Review collected by and hosted on G2.com.

What do you dislike?

Working with consultants across multiple opps can be confusing.

There's no option to add a second / third domain for tracking in our SFDC instance, but this could be an implementation issue our side. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I genuinely struggled to make sense of a long pipeline before getting DataHug, and now I'm much more able to prioritise based on both gut and what the numbers say.

The DealScore has become a focal point of our forecasting and is giving the management significantly better insight into comms and whether a rep is really in a position to close a deal this month / quarter. We're now able to be much more realistic with our forecast. Review collected by and hosted on G2.com.

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UI
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Datahug puts all the information I need to manage my team and my business in one place. It is intuitive and allows me to do a quick analysis on the business without running complex reports. Review collected by and hosted on G2.com.

What do you dislike?

I wish I can group the business by product type or sales teams by just clicking on these elements. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Take advantage of the training and unleash the full potential. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Easy forecasting and business management. Speed in closing business. Review collected by and hosted on G2.com.

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