Datahug Reviews & Product Details

DataHug's got a very simple and easy layout which helps me stay on top of my rep's deals over the month and quarter. I always know where each individual stands to their quota and it makes forecasting to my CRO a lot simpler to decipher at a high level. Review collected by and hosted on G2.com.

Beyond the basic Commit/Most Likely/ Best Case, I think the pipeline analytics could be more robust. You can look at pipeline flow and some basic trends, but other BI tools give you a much deeper understanding on why your pipeline is changing week to week. Review collected by and hosted on G2.com.

The ability to see what is in pipeline by team and rep is very useful. The mechanism where everyone has to "submit" their forecast forces reps to think about their pipeline and make sure it is clean.

I like the ability to see pipeline coverage by team and rep.

The Opportunities module is visually nice and helps to differentiate deals that have a higher probability to close. Obviously this is dependent on reps inputting their contacts and activity but helpful for 1-on-1s.

Pipeline flow is a great way to go deal by deal to understand what is in the pipeline for each team and rep. Review collected by and hosted on G2.com.

While they are making improvements, there still is a lot to get better.

The overall analytics could be better.

The ability to stratify on different segments would be nice.

The ability to subtotal teams without adding a management layer in the org would be helpful (if one manager manages a few teams).

Their competitors have better UI and more robust solutions (though they are more costly).

Reps get confused at times of how to submit and what to submit.

They were recently purchased by SAP. While this may not be a bad thing, its hard to say what will ultimately happen with the product and how much attention it will receive. Review collected by and hosted on G2.com.

All the info is right there and it helps when you are making your forecasts because everything is about accuracy and that is the main takeaway I gain from Andrew Review collected by and hosted on G2.com.

Datahug can be tricky to enter forecast but overall I find it helps me get to my numbers Review collected by and hosted on G2.com.

They continuously provide great releases of the product and listen to customer feedback. Review collected by and hosted on G2.com.

It would be nice to have more filtering options for the views, and save preferred views for each user. Review collected by and hosted on G2.com.

Remembering my last forecast entry to make the following week easier Review collected by and hosted on G2.com.

Learning curve to use, still don't know all features Review collected by and hosted on G2.com.

I really like the pipeline flow charts and real-time sales engagement metrics. As we all know, sales can usually be a little dodgey when it comes to saying how engaged they are with their prospective clients, but DataHug can help remove most of that uncertainty. Review collected by and hosted on G2.com.

The only thing I dislike is how the default option is for forecast category and not stage of the opportunity. Its not even a big deal as you can switch between them, but I just wish opportunity stage was the default. Review collected by and hosted on G2.com.

Really like the way datahug pulls data directly from within salesforce Review collected by and hosted on G2.com.

The cleaniness of the platform could've been a little better. Wasn't as smooth as some other tools for other challenges Review collected by and hosted on G2.com.

Our Hubspot is integrated with Salesforce so it makes it easy to keep track of each deal in my individual pipeline as well as my team's pipeline. Review collected by and hosted on G2.com.

Datahug isn't extremely intuitive. It takes some practice to get used to the functionalities. Review collected by and hosted on G2.com.

Salesforce is a very useful repository but Data Hug does all of the things Salesforce can't. Showing you changes in your pipeline and showing you where your red flags sit is a critical differentiator from it's competitors. We chose Datahug as a way to capture more contacts in the workflow and make things easier for our sales team, but we gained much more for the insight it brings. Review collected by and hosted on G2.com.

I wish the product would have to additional features: Expanded views of pipeline (beyond fiscal quarter) and

view all the way into the email content. Review collected by and hosted on G2.com.

The activity tracking features are the most useful for us. Not everyone in sales is diligent about logging meetings and Datahug does a nice job grabbing all that info automatically. Review collected by and hosted on G2.com.

There are some accuracy issues (still an improvement over the status quo of poor data management by reps, but not 100% accurate either). I haven't found much use from the rest of the product, but it's relatively inexpensive so it seems like the value is there. Review collected by and hosted on G2.com.

The platform was able to solve one of the most common pain points in a sales organization, pipeline visibility. The team at Datahug is an absolute pleasure to work with at all times and they're always informing us of what is coming soon and actually listen to the feedback that is provided from their customers. The new forecasting tool is also solving another huge pain point within sales organizations. Unlike a lot of other players in this space, Datahug can provide insights that Salesforce does not already provide. Review collected by and hosted on G2.com.

The functionality was slightly limited when the product was first released to us. Since then, they have used feedback to really make things the way I had envisioned when we purchased. One of the asks I would have is to allow weekly forecasting, but I'm sure they will roll that out at some point. Review collected by and hosted on G2.com.

Easy to use and provides data in a clear and concise manner. Reduces the amount of effort that our sales team has to spend uploading email and meeting information into Salesforce. The Pipeline Flow report is extremely helpful in reconciling pipeline movement over time. Being able to quickly tell which opportunities are on track is extremely useful as well.

Using DataHug to forecast is much easier than the native Salesforce functionality. Review collected by and hosted on G2.com.

I wish there was a way to link the forecast updates made in DataHug to the forecast fields within the standard Salesforce forecasting object. For instance, if I override a Forecast category or amount in DataHug that override does not carry over to the Salesforce Forecasting object. Review collected by and hosted on G2.com.

As a Salesforce Administrator, I love the easy integration into our CRM. With our CRM data and the information that Datahug captures, Sales Managers are able to get a better and more accurate picture of their sales team's pipeline for forecasting and collaborative coaching. You also can't get better visuals of opportunities than with Datahug. It really helps you to see exactly what is happening over spreadsheets. Lastly, the system is very easy to use. Review collected by and hosted on G2.com.

The one thing that would take this over the top is to be able to export out the visuals into a powerpoint. Review collected by and hosted on G2.com.

The deal score that tracks engagement is great, easy way for managers and reps to understand the health of their deals. More importantly, it is an easy way to focus on deals that are unhealthy with a low deal score and understand engagement on deals. This allows reps to manage their pipeline more effectively. Review collected by and hosted on G2.com.

Datahug has worked with us to address our concerns and built out functionality specific to us, which is great. Review collected by and hosted on G2.com.

The transparency and organization it provides has been a complete game changer. Datahug automates core components of the sales process including lead routing, deal strategy/stakeholders, deal next steps, pipeline management, forecasting, forecast accuracy and I understand they'll be releasing a new coaching component to the platform soon (we were excited to get a sneak peak and are anxious for this to come out as we'll be using it to run our QBR scorecards). By automating these capabilities, it allows the reps to get real-time information without manual and administrative steps freeing up more time for selling and giving us powerful analytics to work smarter. Review collected by and hosted on G2.com.

The deal score can only tell you so much so you still need context behind the deal to determine if the score is dependable or not. For instance, we work closely with outside influencers from other agencies or consulting firms to drive a lot of our deals. They have different email addresses and work with us on many different deals so we don't have an easy way to evaluate communication with them against the health of a specific deal. This makes some opportunities reflect a much smaller deal health than is the reality. But frankly, if you're buying datahug for the deal score, you're not thinking about the capabilities of this technology the right way. Review collected by and hosted on G2.com.

Nice UI, visual and simple. Solid deal scoring based on activity level. Relatively fast. Does some nice updating to Salesforce.com's "Customizable Forecast" which are the least Customizable part of Salesforce, ironically. Review collected by and hosted on G2.com.

It's a little complex to explain/understand/get started with. It doesn't store email contents in Salesforce (yet.) Some email alerts and summaries would be nice, rather than just having to log in and look. Review collected by and hosted on G2.com.

Email Activity Monitoring, as this allows us to catch important activity with contacts that are not yet added to our database.

This was a custom feature, but Datahug also provides us with the ability to mass convert up leads that match an existing account in our system. Huge win for database cleanliness. Review collected by and hosted on G2.com.

Minor SFDC browser slow down when loading pages. Review collected by and hosted on G2.com.

Datahug's first feature - scoring communication between reps and prospects - is amazing visibility for forecasting, and is one of our two primary sniff tests (along with a deal review object which captures structured qualification information) when adjusting deals in the forecast. The features introduced since then such as automagically adding contact roles to opps, or matching inbound leads to existing accounts, have just continued to add value. Working with the team at Datahug is always great. They have to be one of the most responsive and customer-focused vendors I've dealt with. Review collected by and hosted on G2.com.

Complex sales motions, especially when working across multiple divisions of large companies, or working with consultants/resellers across multiple accounts, can introduce noise. Review collected by and hosted on G2.com.

It is great to get a better understanding of my pipeline and what opportunities I need to spend more time on. Gives you a better picture of what realistically will close and what accounts you need to find more decision makers at. The visuals of the timeline and the opportunity bubbles are great - awesome UI Review collected by and hosted on G2.com.

it accounts for scheduled follow up calls but it doesn't seem to count for voicemails or follow ups I do. I'm not positive if this is an issue with Datahug counting them or our CRM. Also sometimes for SMB companies it suggests I speak to more decision makers when I'm really speaking to the only one already. Review collected by and hosted on G2.com.

Analytics and visuals to help sales productivity are invaluable. The visuals that we get within salesforce are extremely helpful as well. Any questions that I had or anything I needed help with, datahug was always there to help and always solved my problems. It was really helpful especially when tracking the health of our accounts, and when next and previous meetings happened. Needless to say, majority of our reports that we provide to upper management were built using datahug. Great product. Review collected by and hosted on G2.com.

There is nothing that I don't like about the product as well as the team at datahug. Review collected by and hosted on G2.com.

A lot of the best reporting you can get from a CRM like Salesforce actually requires a lot of manual data entry by sales reps, but the opportunity cost of requiring this data entry can oftentimes outweigh the value of having that data; not to mention you never know if it's all been entered, leaving you with a data set that you're not quite sure is accurate.

With DataHug we get:

- Contact roles automatically added to opportunities, something that typically never happens manually by reps.

- Objective deal scoring based on engagement, without requiring the rep to do anything.

The success team is also very responsive and always seems to have improvements on the roadmap for the limitations we bring to them. Review collected by and hosted on G2.com.

Some limitations with the forecasting module regarding selectable time periods -- can only see current/next month/quarter. We like to look farther out in some cases, and also would like rolling month functionality in addition to fiscal quarters.

Some extra clicks required in the forecasting module when changing time period -- it resets the forecast view to the manager, requiring us to re-click into the hierarchy to the user we were on when a new time period was selected. (i.e. I'm looking at sales rep A's current month pipeline, then change date to next month and it now displays the pipeline for all reps, requiring me to click into that individual rep again.)

*To my knowledge, these fixes are on the dev roadmap. Review collected by and hosted on G2.com.

I like that my score on deals constantly update so that my Director can quickly glance at my pipeline and know which opportunities I'm focused on and see how he can help out.

I have room for improvement in regards to logging my daily activity in our CRM each day (I don't know which sales rep doesn't have this problem when you have a lot of meetings and follow-ups!) I love that Datahug will automatically pull from my activity so that all my hard work/activity is shown immediately even if I forget to log an email right away!

It's also super intuitive so I don't need to worry about clicking a wrong button or needing any extra product training. Review collected by and hosted on G2.com.

Sometimes prospects don't accept my calendar invites but they show up and we still have our calls/meetings but they won't log as a next step in data hug which affects my overall deal score. Perhaps if less points could be assigned for invites-that would help and more points can be assigned or taken into consideration if a prospect DOES accept the invite. Review collected by and hosted on G2.com.

Datahug helps our SDR team understand what engagement is happening within accounts and opportunities we generate. We don't have to chase AEs down to find out if they are connected or not. We can bring insights to our discussions with our team members by referring to who they are talking to, when they met to get updates in the same way you want to bring insights and value to conversations with your customers.

The scoring is a great piece to understand how opportunities are progressing and the ability to pull in leads/contacts automatically into Salesforce once they reach a Hugrank is helpful to automate processes. Review collected by and hosted on G2.com.

If I had to nitpick, the data on activity etc. isn't updated in real time. I would have to wait until tomorrow to get an update on what happened today. Maybe an 'update data now' button can get point updates/refreshes of data?

Activities with consultants can get pulled across multiple opportunities which can cause some confusion to the untrained eye. Review collected by and hosted on G2.com.

DataHug has a lot of things to like about it, and it really helps you to keep on top of your pipeline.

I think it's especially useful for people working long and complex sales cycles, as it has excellent forecasting tools to go alongside the communication tracking.

For me, one of the most useful features is how it automatically picks up and suggests likely contacts at opportunities, based on domain name and velocity of communication. I used to HATE adding contacts to SFDC and now it's a 1-2 click process.

There's also a great transparency, and it helps to be able to see which of my cohort are also talking to clients. Occasionally it unearths an unexpected connection from across the organisation! Review collected by and hosted on G2.com.

Working with consultants across multiple opps can be confusing.

There's no option to add a second / third domain for tracking in our SFDC instance, but this could be an implementation issue our side. Review collected by and hosted on G2.com.

Datahug puts all the information I need to manage my team and my business in one place. It is intuitive and allows me to do a quick analysis on the business without running complex reports. Review collected by and hosted on G2.com.

I wish I can group the business by product type or sales teams by just clicking on these elements. Review collected by and hosted on G2.com.