While they are making improvements, there still is a lot to get better.
The overall analytics could be better.
The ability to stratify on different segments would be nice.
The ability to subtotal teams without adding a management layer in the org would be helpful (if one manager manages a few teams).
Their competitors have better UI and more robust solutions (though they are more costly).
Reps get confused at times of how to submit and what to submit.
They were recently purchased by SAP. While this may not be a bad thing, its hard to say what will ultimately happen with the product and how much attention it will receive. Review collected by and hosted on G2.com.