Brevo Customer Data Platform Reviews & Product Details

The interface is clear and easy to use. The platform effectively centralizes customer data, which allows for better segmentation and personalization of marketing campaigns. The analysis and reporting features are also very useful for tracking performance and optimizing actions. Review collected by and hosted on G2.com.

The email editor and campaign creator can sometimes be unstable, with some slowness, bugs, or interface freezes when modifying templates. Review collected by and hosted on G2.com.

ease of use, the platform and its capabilities Review collected by and hosted on G2.com.

Automation could be even simpler right from the campaign creation campain, for example. Review collected by and hosted on G2.com.

Brevo checks all the boxes for us. It’s incredibly easy to use and was super quick to implement – we were up and running in no time. The platform offers an impressive range of features, from marketing automation to CRM and segmentation, all seamlessly integrated. We use it daily and keep discovering new possibilities. What really stands out is how often new features are added – it’s clear the product is actively evolving. Also: their customer support is fast, friendly, and actually helpful, which isn’t always a given. Review collected by and hosted on G2.com.

Some menus could be structured a bit more intuitively – occasionally it takes a few extra clicks to find what you need. Integration with some third-party tools could be a little smoother, but overall, nothing that breaks the experience. Review collected by and hosted on G2.com.

Quick creation of a newsletter

Pre-made templates that can be quickly customized Review collected by and hosted on G2.com.

It would be nice if one did not need an individual license for each person. A group license in increments of 5, which is more cost-effective, would be helpful. Review collected by and hosted on G2.com.

The platform is very easy to use and allows for good customization of newsletters. Adding contacts in bulk using the Excel spreadsheet is also very convenient. Review collected by and hosted on G2.com.

I have nothing particular to report... Review collected by and hosted on G2.com.

the ease of use and its user experience and how much it is user centric , the number of features are just enough , its not that much simplified that leads to shortage of features and limitation in actions and nat too much complicated that it is hard to understand all features and just give up on hole process .

as a marketing manager my frequency of use of the application should be a lot and a crowd complex UI will distract me and maybe confusing but Brevo is minimal and to the point Review collected by and hosted on G2.com.

however the limitation of its free plan is better than its competitors , the fact that they all have Brevo logo and the least amount you need to pay for no logo emails is more than 13 pounds , as a small marketing manager in a small startup I prefer more limited email numbers with no logo , because we want to work on our own branding and our motivation of purchasing pro plan should be growth of our work , at firs stage Brevo help us to grow our business and after we developed our customer base we will start to pay for pro plan Review collected by and hosted on G2.com.

Easy to use, i.e., high user-friendliness and simplicity in implementation. Customer support responds quickly and competently, i.e., I feel valued and well taken care of as a customer. I use Brevo for my regular newsletters and am very satisfied with it. Furthermore, Brevo can be easily integrated and combined with other tools and platforms. Review collected by and hosted on G2.com.

The slowness. However, that has improved enormously since the beginning of 2026. Therefore, I have no complaints about it anymore. Review collected by and hosted on G2.com.

Good simple design of emails, quite good support from Zapier for synchronization, good statistics Review collected by and hosted on G2.com.

I would wish for a completely different handling of the forms, or I haven't understood it ;-). In fact, I limit myself to writing emails without the corresponding automations. Currently, the familiarization is too complex for me. Review collected by and hosted on G2.com.

I use Brevo already from more than 10 years now. Back then, I searched for an email platform and I choose Brevo (former SendinBlue) because it was and still is very easy to use. Surprisingly easy compare to other similar platforms. And, never the less, very intuitive for me. Although it was my first experience with such platforms, I was able, in short time to implement the first features and send the first campaigns. In time Brevo added more and more features such as Conversations, Meetings, Deals or Calls. After Campaigns I discovered the power of Automations feature by Brevo. I use now sending automated emails on a daily basis for my business from more than 5 years. The integration of the requirements for marketing automation was very easy and, not surprisingly, very intuitive. I appreciate very much also the Automation feature were I created a lot of personalized programs to help me send automated emails in various cases for my customers. Because of the ease of use I had to use only twice the customer support and every time it was o good experience because the problems were solved. I will continue to further use Brevo Marketing Automation because it fits very good to my business needs. And because I appreciate very much this ability to make such a comprehensive platform so user friendly. Review collected by and hosted on G2.com.

With such a big platform as Brevo, it is some how normal to occur also some misfunctions. Sometimes, when I want to refresh the Automation Event Logs List occurs an error page ore the list is not loaded. I must retry to reload the list once or twice in order to get the new entries. This situations occures oft, sometimes once or twice per day. Some minor erros I have also noticed by sending the automated emails, but very rare. Review collected by and hosted on G2.com.

I find that the platform is as good, if not sometimes better, than Mailchimp. Some things are very intuitive and the layout is well-spaced. Review collected by and hosted on G2.com.

It's a shame there isn't a mobile app. Even if only to manage or cancel a scheduled delivery in case of an emergency, for example. Review collected by and hosted on G2.com.