D·engage Reviews & Product Details

D·ENGAGE: CUSTOMER EXPERIENCE FINALLY DONE RIGHT. Transform your data into meaningful customer experiences at the moments that matter most. Our Customer Experience Data Platform (CXDP) empowers marketers to deliver personalized, data-driven 1:1 engagement across every channel. The platform activates your data where it lives, powers AI-driven personalization, and executes through fully native channels. Cloud or on-premise, it adapts to your needs, providing a clear, seamless journey from data to revenue. GLOBAL TRUST. MEASURABLE RESULTS. We’re trusted by more than 200+ of the world's best brands in over 30 countries across Europe, MENA, LATAM and Asia. Brands such as Turkish Airlines, Acerto, Vodafone, Unilever, Toyota, BYD, Yves Rocher, Enterprise, Lexus, İş Bankası, and UBL trust us to connect data, personalize engagement, and achieve measurable results. OUR CAPABILITIES. D·engage gives you full control to build and activate campaigns instantly, powered by real-time segmentation and true 360° customer visibility. We remove complexity by unifying all your customer data, insights, and actions in one platform. 1. True Data Foundation: the industries leading CDP Our data-first foundation powers everything we do. D·engage unifies every online and offline data point into a single, always up-to-date customer view. > Activate data instantly with zero-effort integration, no replication. > Build real-time 360° profiles across all data sources. > Connect easily to Oracle, PostgreSQL, MS SQL, SAP HANA, BigQuery, and Redshift. > Run in cloud or on-premise with full security. > Create micro-segments and personalize in real time. 2. Realtime, 1:1 Personalization: the Channels Every channel in D·engage is built natively, allowing seamless, real-time engagement across every touchpoint - Email, SMS, WhatsApp, mobile push, web push, and on-site messaging. > Omnichannel automation that connects every channel in one flow. > Journey orchestration to design and automate personalized customer paths. > Advanced analytics with unified dashboards and actionable insights. > Flexible integrations with leading CRM, BI, and marketing tools. 3. AI-Driven Intelligence: Zeki AI Our Predictive AI - Zeki - anticipates customer behavior, recommends optimal next actions, and makes hyper-personalization smarter at every step. This ensures your campaigns are always intentional and profitable. Predictive AI (Zeki AI) that anticipates behaviors and optimizes campaigns in real time. THE COMPANY D·engage is backed by leading investors including TIBAS Ventures, with participation from Gelecek Etki VC (managed in partnership with Vestel Ventures and Tacirler Asset Management), Maxis, and the Türkiye Development Fund – Invest 101 Fund. Our headquarter is in London, supporting a global team and customer base across Europe, MENA, LATAM, and Asia. Visit Dengage.com

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D·engage

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D·engage Community

Languages Supported

Afrikaans, Arabic, Czech, Danish, German, Greek, English, Finnish, Hebrew, Hindi, Croatian, Italian, Japanese, Korean, Dutch, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, Tamil, Turkish

Product Description

D·engage: The industry’s leading CXDP with real-time, 1:1 personalization across 100% native channels, powered by Zeki AI intelligence. Our Customer Experience Data Platform helps marketers deliver personalized, data-driven engagement across every channel. It activates data where it lives, powers AI-led automation, and executes seamlessly through fully native touchpoints. Available in both cloud and on-premise setups, D·engage adapts to your business needs, creating a seamless path from data to revenue.

Overview by

Dilayda Soylu

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

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D·engage Integrations

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Verified by D·engage

D·engage Media

The D•engage dashboard provides a clear, intuitive overview of key metrics, ensuring users can easily track performance at a glance. Its user-centric design puts the most important data upfront, reducing the need to dig through layers of information. Whether you're looking for high-level insights...

D·engage Demo - Dengage Omnichannel Journey Mapping

Our omnichannel journey mapping feature simplifies the complex process of visualizing customer interactions across multiple touchpoints. Designed with user experience in mind, the drag-and-drop interface allows for seamless creation and editing of customer journeys, helping users optimize engagem...

D·engage Demo - Dengage Single Customer View

The single customer view brings together all customer data into one easy-to-navigate interface, providing a holistic understanding of each individual. This user-friendly tool allows for quick access to customer history, preferences, and behaviors, helping businesses deliver personalized experienc...

Our reporting features provide comprehensive, easy-to-read visualizations that help you make sense of data in real time. The interface is designed with clarity in mind, allowing users to generate and customize reports with just a few clicks. Whether it's campaign performance or customer behavior ...

D·engage Demo - Dengage Data and Customer Segmentation

Segmenting within D•engage is built to empower marketers with simplicity and precision. The intuitive interface enables users to create highly targeted customer segments with ease, using a variety of filters and conditions. This tool ensures you can deliver relevant messaging to the right audienc...

D•engage is revolutionizing marketing automation with its innovative tools for real-time customer engagement, multi-channel campaigns, and seamless data integration. Now featuring Zeki AI, a game-changing assistant that lets users create pr

Explore how our platform transforms personalized engagement with cutting-edge tools and seamless multi-channel campaign management. This demo highlights features designed to help you drive exceptional results effortlessly.

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Verified User in Food & Beverages

Small-Business (50 or fewer emp.)

11/20/2025

"Transforms Customer Journeys with Seamless Omnichannel Integration"

5/5

What do you like best about D·engage?

What I appreciate most about D·engage is its powerful ability to break down data silos and enable truly seamless, personalized omnichannel customer journeys. It goes beyond basic email automation to integrate the entire customer experience. Review collected by and hosted on G2.com.

What do you dislike about D·engage?

So far, I haven't encountered any critical dislikes or deal-breakers with D·engage. The platform seems robust, and the core functionality of unified customer data and omnichannel automation is performing exactly as expected. Review collected by and hosted on G2.com.

What problems is D·engage solving and how is that benefiting you?

1. Increased Revenue and Conversions

By segmenting and personalizing offers based on real-time intent (like a specific product view), you ensure the message is highly relevant, leading to higher click-through rates and conversion rates.

2. Enhanced Customer Loyalty (CLV)

Consistent, relevant, and well-timed communication builds trust and deepens the relationship, resulting in higher customer lifetime value (CLV) and lower churn rates.

3. Operational Efficiency

Consolidating data and automating complex cross-channel journeys in one place saves time and reduces costs by eliminating the need to manage multiple disparate marketing tools. Review collected by and hosted on G2.com.

Jessica P.

11/5/2025

"Great Coordination of Data and Channels"

5/5

What do you like best about D·engage?

I have been using D·engage for 5 years and I'm impressed by its ability to integrate seamlessly with my website, allowing me to utilize the push and email functionalities effectively. This is crucial for coordinating messaging across channels in real-time, which is especially beneficial with having both an offline and online store. One of the standout features I appreciate is the coordination of data, which facilitates more personalized and specific messaging. It's essential for building trust with my brand, and D·engage excels in making meaningful connections with customers. Additionally, I find the onboarding and customer service teams to be excellent and really helpful, which is vital during the initial setup process. The training provided is also great, ensuring a smooth transition and utilization of the platform. I don't hesitate to recommend the D·engage team - they have become my trusted advisor as well as my supplier. I trust them to let me know when I could do things better! Review collected by and hosted on G2.com.

What do you dislike about D·engage?

Getting up and running requires quite a lot of support from the D·engage team initially, and it's not self-service. Some more automation would be fantastic. But the team were amazing. Review collected by and hosted on G2.com.

What problems is D·engage solving and how is that benefiting you?

I use D·engage to integrate with my website for push and email communication, enhancing real-time messaging across channels and improving personalization, which strengthens customer trust. It coordinates data from separate systems for more targeted connections, crucial for building meaningful customer relationships. Review collected by and hosted on G2.com.

Response from Magali Lombardo of D·engage

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Thank you so much for sharing your experience with us, Jessica.

We’re truly delighted to hear that you’ve been using D·engage for 5 years and finding real value in how the platform helps you coordinate messaging across channels in real-time. It’s also wonderful to know that our onboarding and customer service teams have been able to support you throughout the process and contribute to a smooth setup and ongoing experience.

We appreciate your note about the initial effort required to get everything up and running. We’re continuously improving our automation features and self-service capabilities to make the process even more intuitive.

Thanks again for your trust and for recommending D·engage. We’re glad to be a partner you can rely on! 🙌

Lena N.

Owner

Small-Business (50 or fewer emp.)

11/4/2025

"Powerful and easy to use once you get the hang of it"

5/5

What do you like best about D·engage?

I like how easy it is to build and automate campaigns in D·engage. Everything’s in one place, which saves a ton of time.

Their customer support team has been rather fast to responding to my inquires. Review collected by and hosted on G2.com.

What do you dislike about D·engage?

There’s a small learning curve at the beginning, but once you get used to the platform it becomes really easy to use and quite intuitive. Review collected by and hosted on G2.com.

Response from Dilayda Soylu of D·engage

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Thank you so much for sharing your experience! 💫

We’re thrilled to hear that you’re finding D·engage easy to use once you get the hang of it and that our automation tools are helping you save time and stay organized. It’s also great to know our support team has been responsive to your needs; we’ll be sure to pass along your kind words.

Verified User in Consumer Goods

Enterprise (> 1000 emp.)

11/5/2025

"Very intuitive platform with great support"

5/5

What do you like best about D·engage?

What stood out to me most about Dengage was how straightforward it was to beign using since from the begging, especially on the integration phase team were really helpful to show the dashboard and the channels that we use and they were really there for us when we have any questions. Learning curve is definetly way better than the platform that we used before. Review collected by and hosted on G2.com.

What do you dislike about D·engage?

Not anything specifically they have lots of great features and you need to spend a bit time but the team is always helpful. Review collected by and hosted on G2.com.

What problems is D·engage solving and how is that benefiting you?

We are having an issue that out all data were in different places so they were not speaking with each other, turning as a bad experience for the end user because we were not able to make ommnichanel marketing automation but since Dengage cdp function now there is no data silos and we can make 360* communication easily in one platform. Review collected by and hosted on G2.com.

Response from Magali Lombardo of D·engage

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Thank you for your review and sharing your experience with us.

We’re really glad to hear that getting started with D·engage felt straightforward and that our team was able to support you through the integration phase. It’s great to know the platform has been intuitive for your channels and day-to-day work.

We also appreciate your note about spending some time exploring the features. Our team is always here to help whenever you need guidance.

Thank you again for your trust, we’re happy to support your journey toward seamless, 360° communication without data silos. 🙌

Sara W.

Managing Director

Small-Business (50 or fewer emp.)

11/4/2025

"Fast onboarding and Lasting Value for Data-Driven Teams"

5/5

What do you like best about D·engage?

Onboarding was a seamless, and relatively, quick experience and taught us a lot about working with the data. It helped us find new ways to use it to help our customers. This is a trend that has carried on into BAU. Review collected by and hosted on G2.com.

What do you dislike about D·engage?

Nothing that has impacted our use of the platform - I'd say, as with all marketing automation tools, it took a few uses to get my head around the segmentation & campaign creation. Review collected by and hosted on G2.com.

Response from Dilayda Soylu of D·engage

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Thank you so much for sharing your experience with us! 🌟

We’re really happy to hear that onboarding was smooth and that you found value in how D·engage helps you make the most of your data and that’s exactly what we aim for.

Verified User in Information Technology and Services

Enterprise (> 1000 emp.)

11/12/2025

"Effortless Data Access and Personalization Made Simple"

5/5

What do you like best about D·engage?

I appreciate how simple it is to use the data space, as well as how easily data can be accessed for various purposes, including segmentation, content creation, and website personalization. Review collected by and hosted on G2.com.

What do you dislike about D·engage?

The documentation regarding connecting via FTP and the different data warehouses they support out of the box could use some improvement. Review collected by and hosted on G2.com.

What problems is D·engage solving and how is that benefiting you?

1. Data Centralization

2, Omni Channel Data Access

3. Less IT and Tech Team dependencies

4. Easier Segmentation across any data current in the CDP + using other data sources outside of Dengage on the fly without duplicating data

5. Central content creation engine

6. Way too easy content hyper personalization

7. Website and mobile app personalization based on user real time behavior instantly without constant developer or tech support

8. Super comfortable and easy interface for marketers of any caliber Review collected by and hosted on G2.com.

Response from Magali Lombardo of D·engage

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Thank you for sharing your experience with us! 🌟

We’re glad to hear that working with your data has been simple and that the platform is helping you centralize information, personalize content, and reduce tech dependencies across your workflows.

Thank you as well for highlighting the FTP and data warehouse documentation. We’re actively improving these areas, and feedback like yours helps guide our updates.

We appreciate your detailed insights and are happy to support your team in delivering more connected and real-time customer experiences.

Mushkbar A.

Head of Marketing

Small-Business (50 or fewer emp.)

7/14/2025

"Streamlined CRM Management with Strong Core Features"

4/5

What do you like best about D·engage?

I like the ease of use, intuitive segmentation, detailed data tracking, smooth campaign flow setup, and how simple it is to draft and deploy both push and email messages. While the platform is global, the presence of an on-ground Pakistani team greatly enhances the overall service experience. Review collected by and hosted on G2.com.

What do you dislike about D·engage?

There’s a lack of training or guidance on segmentation creation, which could help CRM managers target more effectively and make full use of the platform’s capabilities. Review collected by and hosted on G2.com.

Response from Dilayda Soylu of D·engage

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Thank you for sharing your experience with D·engage. We are glad that you find the platform easy to use with smooth campaign flows, intuitive segmentation, and simple message deployment. It is also great to hear that our local team in Pakistan adds value to your overall experience.

We appreciate your note on segmentation training and guidance. Supporting CRM managers to fully leverage the platform is important to us, and we are enhancing our resources to make targeting even more effective.

Verified User in Financial Services

Mid-Market (51-1000 emp.)

7/2/2025

"A powerful contender for small and medium bussiness marketing, despite some database problems"

4/5

What do you like best about D·engage?

I'm in the data team responsible for the input and output of data into D-engage.

- We use D-engage everyday, mostly for sending emails but also for sending SMS and WhatsApp messages.

- It's very easy to send data and retrieve data using the automated jobs functionality.

- It's also very easy and fast to write queries and review them in the UI.

- The integration is not very complicated if you understand your data.

- The implementation of new use cases is also very simple.

- They are always very helpful to solve the problems that may appear.

- We can reach them via WhatsApp.

- They are always implementing new functionalities. Review collected by and hosted on G2.com.

What do you dislike about D·engage?

- They're based in Turkey, so it's kind of hard to get hold of them in regular business hours.

- We had a lot of problems in the past involving the ability of processing all of the data and rules we have for our segments.

- Sometimes we got a lot of delay to process our mailings, with up to 12 hours of delay.

- Also we retrieve data daily to put in our datalake and the pipeline sometimes get delayed or error.

- In the end, I think our base of customers grew too big (+40 million unique consumers) for them to handle. Review collected by and hosted on G2.com.

What problems is D·engage solving and how is that benefiting you?

If I could summarize, it would be the personalization of the consumer journey, delivering the right content to each one of them and increasing our open, click, and conversion rates.

We have a very large volume of data and also segments. We sometimes choose which communication will go to each consumer through modeling, and the result of the modeling is sent to Dengage, which can send the right communication to each consumer based on a column.

We also include personalized texts and dynamic content images in each email, and during the processing of the send we make API calls for each email, capturing relevant information.

Finally, we extract a lot of data via automated flows and input it in our datalake for later analysis. Review collected by and hosted on G2.com.

Response from Dilayda Soylu of D·engage

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Thank you for taking the time to share such a comprehensive review. We are glad to hear that D·engage makes it easier for your team to manage data, run queries, set up automated jobs, and implement new use cases quickly. It is also great to know that our multi-channel capabilities and continuous feature updates are supporting your day-to-day operations.

We appreciate your transparency about the challenges you have experienced with data processing delays and scalability. Handling very large customer bases is always a demanding task, and your feedback helps us continue strengthening our infrastructure to better support high-volume use cases.

Shahrukh k.

support advisor

Mid-Market (51-1000 emp.)

11/4/2025

"Ultimate Tool :)"

5/5

What do you like best about D·engage?

I like most about its automation capabilities enable businesses to create complex workflows that help nurture leads, improve conversion rates, and re-engage customers. Review collected by and hosted on G2.com.

What do you dislike about D·engage?

Nothing to dislike evethign is lokes great :) Review collected by and hosted on G2.com.

Response from Dilayda Soylu of D·engage

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Thank you so much for your wonderful review! 🌟

We’re thrilled to hear that you’re enjoying our automation capabilities and finding value in creating workflows that help drive engagement and conversions. Our goal is to make marketing automation seamless and effective for every business, and it’s great to know that’s been your experience.

Monis U.

Head of Digital Business and Marketing

Mid-Market (51-1000 emp.)

3/21/2025

"Customer retention via data driven decision making"

5/5

What do you like best about D·engage?

Dengage has enabled us to take on spot decisions with the availability of live customer reporting. From customer segmentation to churning it has become way easier as compared to other alternate available in the market.

Another great thing about dengage is it's customisation. We are an asset management company and our KPIs differ then an e-commerce company. Dengage did not only modified the dashboard as per our requirement but also tracking KPIs as to our customized requirement.

Also Dengage capability of integration with most of the data platform and software made it convenient for us to connect. Review collected by and hosted on G2.com.

What do you dislike about D·engage?

There is nothing that I dislike about dengage. However certain things can be worked upon. Most of the pre defined reports could be worked upon by enhancing them further. It should have multiple KPIs to be able to compare it to.

Another thing that could be worked upon is the limited availability of templates. Review collected by and hosted on G2.com.

Response from Justis Saayman of D·engage

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Thank you for sharing your positive experience with D·engage! We're thrilled to hear that our live customer reporting and customization features have been beneficial for your asset management company. Your feedback on enhancing predefined reports and expanding the template options is valuable to us, and we will take it into consideration for future updates. We are committed to continuously improving our platform to better meet the needs of our users. If you have any specific suggestions or further feedback, please feel free to reach out to us. We appreciate your support and look forward to serving you better in the future.