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Customer.io

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837 reviews
  • 1 profiles
  • 7 categories
Average star rating
4.4
#1 in 2 categories
Grid® leader
Serving customers since
2012
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543
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9

Customer.io Reviews

Review Filters
Profile Name
Star Rating
543
255
25
5
9
Verified User in Financial Services
AF
Verified User in Financial Services
06/23/2026
Validated Reviewer
Review source: Organic

They said it was a "wrinkle" and then refused to help us on a call.

I appreciate the idea of an agentic interface even though my experience with this company was TERRIBLE.
KG
Kelsey G.
06/18/2026
Validated Reviewer
Review source: G2 invite
Incentivized Review

Detailed Contact Profile Reporting That Effectively Powers Targeted Multichannel Campaigns

It provides detailed reporting on customer profiles and multichannel campaigns which helps create more targeted outreach campaigns to engage with customers which helps convert them more easily.
Verified User
G
Verified User
06/13/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Seamless Integrations, User-Friendly with Powerful Automation

I like the great integrations and the fantastic design studio for building emails. The robust automations in Customer.io are also a big plus. The design studio's depth allows me to implement detailed Figma mock-ups accurately. Additionally, the initial setup of Customer.io was very easy.

About

Contact

HQ Location:
Portland, OR

Social

@CustomerIO

What is Customer.io?

Create personalized customer journeys that engage and convert with our versatile customer engagement platform. Scale, flex, and innovate at your own pace. Because when powered by data, your messages lead to meaningful relationships.Deliver meaningful interactions: Make every message relevant by building unique customer interactions across mobile and web using email, in-app messages, SMS, and push notifications.Designed to help you scale: Manage all your messaging in one place with a platform that seamlessly integrates with the tools you use every day.Data without limits: Put an end to data silos by easily moving real-time data from source to destination and crafting campaigns with unlimited profile attributes, events, or actions.

Details

Year Founded
2012
Website
customer.io