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Customer.io

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898 reviews
  • 1 profiles
  • 7 categories
Average star rating
4.4
#1 in 2 categories
Grid® leader
Serving customers since
2012
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Customer.io Reviews

Review Filters
Profile Name
Star Rating
578
277
28
6
9
NG
Nona G.
08/14/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Powerful Features with Pricing Concerns

I really like Customer.io's features such as the visual email campaign builder, custom branding tools, and the built-in data analytics suite
Simon R.
SR
Simon R.
--
08/14/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Easy to Start, Powerful Claude MCP Integrations, and Responsive Support

It's easy to get started with. Someone new can pick it up and get the basic tasks done, like sending a broadcast, pretty quickly. The Claude MCP is a big one for me. It lets me connect Customer.io to my other tools through Claude, so I can run a more joined-up workflow instead of jumping between apps. Their team is also easy to reach and quick to respond when I have a question.
RB
Ricky B.
08/13/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Streamlined Multichannel Messaging with Robust Features

I use Customer.io as our core platform for managing multichannel customer communications efficiently.

About

Contact

HQ Location:
Portland, OR

Social

@CustomerIO

What is Customer.io?

Create personalized customer journeys that engage and convert with our versatile customer engagement platform. Scale, flex, and innovate at your own pace. Because when powered by data, your messages lead to meaningful relationships.Deliver meaningful interactions: Make every message relevant by building unique customer interactions across mobile and web using email, in-app messages, SMS, and push notifications.Designed to help you scale: Manage all your messaging in one place with a platform that seamlessly integrates with the tools you use every day.Data without limits: Put an end to data silos by easily moving real-time data from source to destination and crafting campaigns with unlimited profile attributes, events, or actions.

Details

Year Founded
2012
Website
customer.io