ContactPigeon already supports several key behavioural journeys in our strategy, like Abandoned Cart, Browse Abandonment, Price Drop, and New Arrivals. This helps us communicate with customers based on actual browsing and shopping behaviour rather than relying only on standard emails. Lastly, the communication with the team is very good, especially when setting up or expanding automations.

The strongest point is the cooperation with the ContactPigeon team! We really like that our requests are handled quickly, and we feel supported even though we don’t have a very advanced setup or use the platform in the traditional sense.

ContactPigeon’s automations help us respond to customer journey touchpoints without requiring constant manual intervention or attention. Also, custom pop-ups help us introduce useful additional preference signals to better understand and organize our audience. We are in the process of expanding our setup further to make more active use of RFM and the CDP. This is an interesting next step because it will allow us to move beyond individual campaigns and work with customer data in a more structured way.