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Best Speech Analytics Software - Page 2

Jeffrey Lin
JL
Researched and written by Jeffrey Lin

Speech analytics software analyzes ongoing or recorded calls and detects emotional cues for quality assurance. The software uses similar technology found in voice recognition software where spoken language is analyzed using artificial intelligence. However, speech analytics differs from voice recognition in that the latter is concerned with just speech transcription and identifying the speaker, while the former provides emotional analysis and sentiment analysis for performance insights.

Speech analytics tools help call center representatives and managers identify when customers are agitated, confrontational, or stressed. It allows them to adapt and improve their representative’s future performance by coaching them on how to react to difficult situations and providing satisfactory customer support. Speech analytics solutions either integrate with or are offered as a preloaded feature of contact center software.

To qualify for inclusion within the Speech Analytics category, a product must:

Record or analyze calls in real time
Provide insight into the emotional state of customers in real time or after the fact
Generate quality assurance reports to improve performance of call center representatives
Archive all recorded calls
Show More
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Featured Speech Analytics Software At A Glance

8x8 Contact Center
Sponsored
8x8 Contact Center
Leader:
Genesys Cloud CX
Genesys Cloud CX
Highest Performer:
Voiso
Voiso
Easiest to Use:
Convin.ai
Convin.ai
Top Trending:
CloudTalk
CloudTalk
Show LessShow More
Highest Performer:
Voiso
Voiso
Easiest to Use:
Convin.ai
Convin.ai
Top Trending:
CloudTalk
CloudTalk

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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146 Listings in Speech Analytics Available
  • Sort By:
    G2 Score
Level AI
(199)4.7 out of 5
Optimized for quick response
14th Easiest To Use in Speech Analytics software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Level AI develops advanced AI technologies to revolutionize the customer experience. Our state-of-the-art AI-native solutions are designed to drive efficiency, productivity, scale, and excellence

    Users
    • Supervisor
    • Quality Analyst
    Industries
    • Consumer Services
    • Food & Beverages
    Market Segment
    • 58% Mid-Market
    • 30% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Level AI Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    76
    Helpful
    53
    Efficiency
    41
    Accuracy
    36
    User Interface
    34
    Cons
    Inaccuracy
    22
    Slow Performance
    17
    Accuracy Issues
    14
    Translation Accuracy
    13
    AI Inaccuracy
    12
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Level AI features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.3
    9.0
    Quality of Support
    Average: 9.1
    8.9
    Ease of Use
    Average: 9.1
    9.0
    Ease of Admin
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Level AI
    Company Website
    Year Founded
    2018
    HQ Location
    Mountain View, US
    Twitter
    @TheLevelAI
    199 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    199 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Level AI develops advanced AI technologies to revolutionize the customer experience. Our state-of-the-art AI-native solutions are designed to drive efficiency, productivity, scale, and excellence

Users
  • Supervisor
  • Quality Analyst
Industries
  • Consumer Services
  • Food & Beverages
Market Segment
  • 58% Mid-Market
  • 30% Enterprise
Level AI Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
76
Helpful
53
Efficiency
41
Accuracy
36
User Interface
34
Cons
Inaccuracy
22
Slow Performance
17
Accuracy Issues
14
Translation Accuracy
13
AI Inaccuracy
12
View All Pros and Cons
Level AI features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.3
9.0
Quality of Support
Average: 9.1
8.9
Ease of Use
Average: 9.1
9.0
Ease of Admin
Average: 8.9
Seller Details
Seller
Level AI
Company Website
Year Founded
2018
HQ Location
Mountain View, US
Twitter
@TheLevelAI
199 Twitter followers
LinkedIn® Page
www.linkedin.com
199 employees on LinkedIn®
Puzzel CX Platform
(134)4.6 out of 5
Optimized for quick response
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Puzzel is a leading European provider of cloud contact centre solutions, offering a customer-centric, AI-powered CX ecosystem designed to give organisations full control and visibility over the entire

    Users
    No information available
    Industries
    • Telecommunications
    • Oil & Energy
    Market Segment
    • 51% Mid-Market
    • 25% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Puzzel CX Platform Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    53
    Customer Support
    39
    Helpful
    38
    Efficiency
    27
    Intuitive
    20
    Cons
    Missing Features
    11
    Limited Customization
    8
    Complexity
    7
    Learning Curve
    7
    Call Issues
    6
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Puzzel CX Platform features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.3
    8.9
    Quality of Support
    Average: 9.1
    8.7
    Ease of Use
    Average: 9.1
    8.5
    Ease of Admin
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Puzzel
    Company Website
    HQ Location
    Alna District, Oslo
    LinkedIn® Page
    www.linkedin.com
    271 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Puzzel is a leading European provider of cloud contact centre solutions, offering a customer-centric, AI-powered CX ecosystem designed to give organisations full control and visibility over the entire

Users
No information available
Industries
  • Telecommunications
  • Oil & Energy
Market Segment
  • 51% Mid-Market
  • 25% Small-Business
Puzzel CX Platform Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
53
Customer Support
39
Helpful
38
Efficiency
27
Intuitive
20
Cons
Missing Features
11
Limited Customization
8
Complexity
7
Learning Curve
7
Call Issues
6
View All Pros and Cons
Puzzel CX Platform features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.3
8.9
Quality of Support
Average: 9.1
8.7
Ease of Use
Average: 9.1
8.5
Ease of Admin
Average: 8.9
Seller Details
Seller
Puzzel
Company Website
HQ Location
Alna District, Oslo
LinkedIn® Page
www.linkedin.com
271 employees on LinkedIn®

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Invoca
(961)4.5 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Which of your campaigns drive the best phone leads? Are you losing sales because of bad call experiences? Are you getting credit for all of your conversions? Invoca helps businesses drive revenue g

    Users
    • Digital Marketing Manager
    • Marketing Manager
    Industries
    • Marketing and Advertising
    • Hospital & Health Care
    Market Segment
    • 38% Small-Business
    • 33% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Invoca Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    32
    Ease of Use
    28
    Analytics
    25
    Customer Support
    25
    Reporting
    21
    Cons
    Learning Curve
    10
    Missing Features
    10
    Complexity
    9
    Steep Learning Curve
    9
    Call Issues
    8
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Invoca features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.3
    9.1
    Quality of Support
    Average: 9.1
    8.4
    Ease of Use
    Average: 9.1
    8.3
    Ease of Admin
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Invoca
    Company Website
    Year Founded
    2008
    HQ Location
    Santa Barbara, CA
    Twitter
    @Invoca
    4,222 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    388 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Which of your campaigns drive the best phone leads? Are you losing sales because of bad call experiences? Are you getting credit for all of your conversions? Invoca helps businesses drive revenue g

Users
  • Digital Marketing Manager
  • Marketing Manager
Industries
  • Marketing and Advertising
  • Hospital & Health Care
Market Segment
  • 38% Small-Business
  • 33% Mid-Market
Invoca Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
32
Ease of Use
28
Analytics
25
Customer Support
25
Reporting
21
Cons
Learning Curve
10
Missing Features
10
Complexity
9
Steep Learning Curve
9
Call Issues
8
View All Pros and Cons
Invoca features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.3
9.1
Quality of Support
Average: 9.1
8.4
Ease of Use
Average: 9.1
8.3
Ease of Admin
Average: 8.9
Seller Details
Seller
Invoca
Company Website
Year Founded
2008
HQ Location
Santa Barbara, CA
Twitter
@Invoca
4,222 Twitter followers
LinkedIn® Page
www.linkedin.com
388 employees on LinkedIn®
Sprinklr Service
(688)4.3 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:$199.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers rea

    Users
    • Social Media Manager
    • Social Media Specialist
    Industries
    • Consumer Services
    • Marketing and Advertising
    Market Segment
    • 43% Enterprise
    • 31% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Sprinklr Service is a unified platform that centralizes customer interactions from multiple channels, offering features like AI-driven case routing, automation, and reporting tools.
    • Reviewers frequently mention the ease of managing customer interactions across multiple channels, the efficiency of AI-driven case routing and automation, and the usefulness of reporting tools in improving team performance and customer satisfaction.
    • Users experienced a steep learning curve due to the platform's complex interface, occasional system lags with higher case volumes, and the need for technical support in customizing workflows and reports.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Sprinklr Service Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    207
    Features
    150
    Helpful
    106
    Efficiency
    98
    Simple
    67
    Cons
    Missing Features
    68
    Slow Loading
    52
    Software Bugs
    51
    Limited Features
    46
    Learning Curve
    45
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Sprinklr Service features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 9.3
    8.1
    Quality of Support
    Average: 9.1
    8.3
    Ease of Use
    Average: 9.1
    8.1
    Ease of Admin
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Sprinklr
    Company Website
    Year Founded
    2009
    HQ Location
    New York
    Twitter
    @Sprinklr
    38,335 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    4,340 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers rea

Users
  • Social Media Manager
  • Social Media Specialist
Industries
  • Consumer Services
  • Marketing and Advertising
Market Segment
  • 43% Enterprise
  • 31% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Sprinklr Service is a unified platform that centralizes customer interactions from multiple channels, offering features like AI-driven case routing, automation, and reporting tools.
  • Reviewers frequently mention the ease of managing customer interactions across multiple channels, the efficiency of AI-driven case routing and automation, and the usefulness of reporting tools in improving team performance and customer satisfaction.
  • Users experienced a steep learning curve due to the platform's complex interface, occasional system lags with higher case volumes, and the need for technical support in customizing workflows and reports.
Sprinklr Service Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
207
Features
150
Helpful
106
Efficiency
98
Simple
67
Cons
Missing Features
68
Slow Loading
52
Software Bugs
51
Limited Features
46
Learning Curve
45
View All Pros and Cons
Sprinklr Service features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 9.3
8.1
Quality of Support
Average: 9.1
8.3
Ease of Use
Average: 9.1
8.1
Ease of Admin
Average: 8.9
Seller Details
Seller
Sprinklr
Company Website
Year Founded
2009
HQ Location
New York
Twitter
@Sprinklr
38,335 Twitter followers
LinkedIn® Page
www.linkedin.com
4,340 employees on LinkedIn®
WhatConverts
(277)4.9 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:$30.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    WhatConverts is an all-in-one lead tracking software for marketing agencies and their clients. WhatConverts automatically shows marketers and business owners how well their marketing is working.

    Users
    • Owner
    • CEO
    Industries
    • Marketing and Advertising
    • Construction
    Market Segment
    • 87% Small-Business
    • 12% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • WhatConverts is a platform for businesses and agencies that provides clarity on where their leads are coming from and which marketing efforts are driving results, with features for lead tracking across calls, forms, chats, and e-commerce.
    • Reviewers appreciate the platform's ease of use, efficient support team, and the detailed tracking and attribution it provides, with many highlighting the value of being able to tie every lead back to a specific ad, keyword, or campaign.
    • Reviewers noted that some sections, especially advanced reporting and filtering, can feel overwhelming for beginners, and there were suggestions for more direct integrations and more granular routing of different lead types.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • WhatConverts Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    90
    Helpful
    62
    Ease of Use
    60
    Easy Setup
    35
    Integrations
    31
    Cons
    Expensive
    16
    Missing Features
    12
    Integration Issues
    10
    Learning Curve
    10
    Limited Integration
    8
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • WhatConverts features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 9.3
    9.9
    Quality of Support
    Average: 9.1
    9.2
    Ease of Use
    Average: 9.1
    9.4
    Ease of Admin
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    WhatConverts
    Company Website
    Year Founded
    2014
    HQ Location
    Charlotte, NC
    Twitter
    @whatconverts
    276 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    41 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

WhatConverts is an all-in-one lead tracking software for marketing agencies and their clients. WhatConverts automatically shows marketers and business owners how well their marketing is working.

Users
  • Owner
  • CEO
Industries
  • Marketing and Advertising
  • Construction
Market Segment
  • 87% Small-Business
  • 12% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • WhatConverts is a platform for businesses and agencies that provides clarity on where their leads are coming from and which marketing efforts are driving results, with features for lead tracking across calls, forms, chats, and e-commerce.
  • Reviewers appreciate the platform's ease of use, efficient support team, and the detailed tracking and attribution it provides, with many highlighting the value of being able to tie every lead back to a specific ad, keyword, or campaign.
  • Reviewers noted that some sections, especially advanced reporting and filtering, can feel overwhelming for beginners, and there were suggestions for more direct integrations and more granular routing of different lead types.
WhatConverts Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
90
Helpful
62
Ease of Use
60
Easy Setup
35
Integrations
31
Cons
Expensive
16
Missing Features
12
Integration Issues
10
Learning Curve
10
Limited Integration
8
View All Pros and Cons
WhatConverts features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.3
9.9
Quality of Support
Average: 9.1
9.2
Ease of Use
Average: 9.1
9.4
Ease of Admin
Average: 8.9
Seller Details
Seller
WhatConverts
Company Website
Year Founded
2014
HQ Location
Charlotte, NC
Twitter
@whatconverts
276 Twitter followers
LinkedIn® Page
www.linkedin.com
41 employees on LinkedIn®
Avaya Experience Platform
(181)4.1 out of 5
View top Consulting Services for Avaya Experience Platform
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The Avaya Experience Platform aims to turn moments with customers into momentum for businesses by making it easier to deliver memorable experiences across all channels and devices, at all times, givin

    Users
    • Telecom engineer
    Industries
    • Telecommunications
    • Information Technology and Services
    Market Segment
    • 52% Enterprise
    • 34% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Avaya Experience Platform Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Calling Features
    2
    Analytics
    1
    Call Quality
    1
    Connectivity
    1
    Ease of Use
    1
    Cons
    Complexity
    1
    Customization Difficulty
    1
    Difficult Implementation
    1
    Difficult Setup
    1
    Error Handling
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Avaya Experience Platform features and usability ratings that predict user satisfaction
    7.9
    Has the product been a good partner in doing business?
    Average: 9.3
    8.2
    Quality of Support
    Average: 9.1
    8.4
    Ease of Use
    Average: 9.1
    7.8
    Ease of Admin
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Avaya
    Year Founded
    2000
    HQ Location
    Durham, North Carolina
    Twitter
    @Avaya
    36,934 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    12,156 employees on LinkedIn®
    Ownership
    NYSE: AVYA
Product Description
How are these determined?Information
This description is provided by the seller.

The Avaya Experience Platform aims to turn moments with customers into momentum for businesses by making it easier to deliver memorable experiences across all channels and devices, at all times, givin

Users
  • Telecom engineer
Industries
  • Telecommunications
  • Information Technology and Services
Market Segment
  • 52% Enterprise
  • 34% Mid-Market
Avaya Experience Platform Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Calling Features
2
Analytics
1
Call Quality
1
Connectivity
1
Ease of Use
1
Cons
Complexity
1
Customization Difficulty
1
Difficult Implementation
1
Difficult Setup
1
Error Handling
1
View All Pros and Cons
Avaya Experience Platform features and usability ratings that predict user satisfaction
7.9
Has the product been a good partner in doing business?
Average: 9.3
8.2
Quality of Support
Average: 9.1
8.4
Ease of Use
Average: 9.1
7.8
Ease of Admin
Average: 8.9
Seller Details
Seller
Avaya
Year Founded
2000
HQ Location
Durham, North Carolina
Twitter
@Avaya
36,934 Twitter followers
LinkedIn® Page
www.linkedin.com
12,156 employees on LinkedIn®
Ownership
NYSE: AVYA
Prodigal
(55)4.9 out of 5
4th Easiest To Use in Speech Analytics software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Prodigal maximizes payments for lenders and debt collectors by building dynamic strategies and motivating consumers with highly engaging, personalized treatments. Our advanced genAI has been trained

    Users
    No information available
    Industries
    • Financial Services
    • Consumer Services
    Market Segment
    • 64% Mid-Market
    • 20% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Prodigal Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Call Monitoring
    1
    Ease of Use
    1
    Helpful
    1
    Intuitive
    1
    Cons
    Accuracy Issues
    1
    Call Issues
    1
    Inaccuracy
    1
    Poor User Experience
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Prodigal features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 9.3
    9.8
    Quality of Support
    Average: 9.1
    9.6
    Ease of Use
    Average: 9.1
    9.5
    Ease of Admin
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Prodigal
    Year Founded
    2018
    HQ Location
    Mountain View, US
    Twitter
    @ProdigalTech
    308 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    70 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Prodigal maximizes payments for lenders and debt collectors by building dynamic strategies and motivating consumers with highly engaging, personalized treatments. Our advanced genAI has been trained

Users
No information available
Industries
  • Financial Services
  • Consumer Services
Market Segment
  • 64% Mid-Market
  • 20% Small-Business
Prodigal Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Call Monitoring
1
Ease of Use
1
Helpful
1
Intuitive
1
Cons
Accuracy Issues
1
Call Issues
1
Inaccuracy
1
Poor User Experience
1
View All Pros and Cons
Prodigal features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.3
9.8
Quality of Support
Average: 9.1
9.6
Ease of Use
Average: 9.1
9.5
Ease of Admin
Average: 8.9
Seller Details
Seller
Prodigal
Year Founded
2018
HQ Location
Mountain View, US
Twitter
@ProdigalTech
308 Twitter followers
LinkedIn® Page
www.linkedin.com
70 employees on LinkedIn®
Sestek Speech Analytics
(22)4.8 out of 5
5th Easiest To Use in Speech Analytics software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Sestek is a global technology vendor working on conversational AI and analytics solutions for customer service since 2000. Sestek helps companies become more data-driven, improve in efficiency, and pr

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 55% Enterprise
    • 45% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Sestek Speech Analytics features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.3
    9.6
    Quality of Support
    Average: 9.1
    9.1
    Ease of Use
    Average: 9.1
    9.3
    Ease of Admin
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Sestek
    Year Founded
    2000
    HQ Location
    Istanbul, Turkey
    Twitter
    @SESTEK
    515 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    196 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Sestek is a global technology vendor working on conversational AI and analytics solutions for customer service since 2000. Sestek helps companies become more data-driven, improve in efficiency, and pr

Users
No information available
Industries
No information available
Market Segment
  • 55% Enterprise
  • 45% Mid-Market
Sestek Speech Analytics features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.3
9.6
Quality of Support
Average: 9.1
9.1
Ease of Use
Average: 9.1
9.3
Ease of Admin
Average: 8.9
Seller Details
Seller
Sestek
Year Founded
2000
HQ Location
Istanbul, Turkey
Twitter
@SESTEK
515 Twitter followers
LinkedIn® Page
www.linkedin.com
196 employees on LinkedIn®
Dubber Platform
(17)4.9 out of 5
7th Easiest To Use in Speech Analytics software
Save to My Lists
Entry Level Price:$14.95 Per User, Per M...
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Dubber is the world’s #1 Unified Cloud Call Recording & Voice AI solution for compliance and sales & service performance. Dubber’s fully compliant call recording solution can be switched on

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 65% Small-Business
    • 18% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Dubber Platform Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1
    Easy Setup
    1
    Cons
    This product has not yet received any negative sentiments.
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Dubber Platform features and usability ratings that predict user satisfaction
    9.8
    Has the product been a good partner in doing business?
    Average: 9.3
    9.8
    Quality of Support
    Average: 9.1
    9.8
    Ease of Use
    Average: 9.1
    9.3
    Ease of Admin
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Dubber
    Year Founded
    2011
    HQ Location
    Melbourne, VIC
    Twitter
    @dubberapp
    1,473 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    112 employees on LinkedIn®
    Ownership
    ASX: DUB
Product Description
How are these determined?Information
This description is provided by the seller.

Dubber is the world’s #1 Unified Cloud Call Recording & Voice AI solution for compliance and sales & service performance. Dubber’s fully compliant call recording solution can be switched on

Users
No information available
Industries
No information available
Market Segment
  • 65% Small-Business
  • 18% Mid-Market
Dubber Platform Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1
Easy Setup
1
Cons
This product has not yet received any negative sentiments.
View All Pros and Cons
Dubber Platform features and usability ratings that predict user satisfaction
9.8
Has the product been a good partner in doing business?
Average: 9.3
9.8
Quality of Support
Average: 9.1
9.8
Ease of Use
Average: 9.1
9.3
Ease of Admin
Average: 8.9
Seller Details
Seller
Dubber
Year Founded
2011
HQ Location
Melbourne, VIC
Twitter
@dubberapp
1,473 Twitter followers
LinkedIn® Page
www.linkedin.com
112 employees on LinkedIn®
Ownership
ASX: DUB
CallTrackingMetrics
(747)4.5 out of 5
Optimized for quick response
View top Consulting Services for CallTrackingMetrics
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Entry Level Price:$79.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    CallTrackingMetrics is a global conversation analytics provider that gives marketers data to make confident strategy decisions. Over 100,000 users, including The Washington Post, Verizon Connect, and

    Users
    • Owner
    • President
    Industries
    • Marketing and Advertising
    • Internet
    Market Segment
    • 66% Small-Business
    • 30% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • CallTrackingMetrics Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    27
    Helpful
    24
    Ease of Use
    20
    Call Tracking
    16
    Integrations
    15
    Cons
    Learning Curve
    11
    Missing Functionality
    9
    Difficult Navigation
    8
    Steep Learning Curve
    8
    Missing Features
    6
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • CallTrackingMetrics features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.3
    9.0
    Quality of Support
    Average: 9.1
    8.6
    Ease of Use
    Average: 9.1
    8.6
    Ease of Admin
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    CallTrackingMetrics
    Company Website
    Year Founded
    2009
    HQ Location
    231 Najoles Rd Suite 500, Millersville, MD 21108
    Twitter
    @CallTrac
    3,802 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    95 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

CallTrackingMetrics is a global conversation analytics provider that gives marketers data to make confident strategy decisions. Over 100,000 users, including The Washington Post, Verizon Connect, and

Users
  • Owner
  • President
Industries
  • Marketing and Advertising
  • Internet
Market Segment
  • 66% Small-Business
  • 30% Mid-Market
CallTrackingMetrics Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
27
Helpful
24
Ease of Use
20
Call Tracking
16
Integrations
15
Cons
Learning Curve
11
Missing Functionality
9
Difficult Navigation
8
Steep Learning Curve
8
Missing Features
6
View All Pros and Cons
CallTrackingMetrics features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.3
9.0
Quality of Support
Average: 9.1
8.6
Ease of Use
Average: 9.1
8.6
Ease of Admin
Average: 8.9
Seller Details
Seller
CallTrackingMetrics
Company Website
Year Founded
2009
HQ Location
231 Najoles Rd Suite 500, Millersville, MD 21108
Twitter
@CallTrac
3,802 Twitter followers
LinkedIn® Page
www.linkedin.com
95 employees on LinkedIn®
Robylon AI
(42)5.0 out of 5
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Robylon is your complete customer support automation platform. Our advanced AI agent resolves up to 90% of customer queries across chat, email, and voice using proprietary intelligent workflows, while

    Users
    No information available
    Industries
    • Computer Software
    Market Segment
    • 83% Small-Business
    • 7% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Robylon AI Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Artificial Intelligence
    27
    Automation
    25
    Efficiency
    25
    Customer Satisfaction
    24
    Ease of Use
    23
    Cons
    Learning Curve
    2
    Limited AI Capabilities
    2
    Accent Recognition
    1
    AI Performance
    1
    Chat Issues
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Robylon AI features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.3
    9.8
    Quality of Support
    Average: 9.1
    9.8
    Ease of Use
    Average: 9.1
    9.7
    Ease of Admin
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Robylon AI
    Year Founded
    2024
    HQ Location
    San Francisco, US
    LinkedIn® Page
    linkedin.com
    16 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Robylon is your complete customer support automation platform. Our advanced AI agent resolves up to 90% of customer queries across chat, email, and voice using proprietary intelligent workflows, while

Users
No information available
Industries
  • Computer Software
Market Segment
  • 83% Small-Business
  • 7% Mid-Market
Robylon AI Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Artificial Intelligence
27
Automation
25
Efficiency
25
Customer Satisfaction
24
Ease of Use
23
Cons
Learning Curve
2
Limited AI Capabilities
2
Accent Recognition
1
AI Performance
1
Chat Issues
1
View All Pros and Cons
Robylon AI features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.3
9.8
Quality of Support
Average: 9.1
9.8
Ease of Use
Average: 9.1
9.7
Ease of Admin
Average: 8.9
Seller Details
Seller
Robylon AI
Year Founded
2024
HQ Location
San Francisco, US
LinkedIn® Page
linkedin.com
16 employees on LinkedIn®
Ozonetel
(617)4.6 out of 5
9th Easiest To Use in Speech Analytics software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Ozonetel is an industry-leading provider of a unified customer experience intelligence (oneCXi) platform that empowers businesses of all sizes to engage, convert, and retain customers at scale. The

    Users
    • Associate
    • Assistant Manager
    Industries
    • Financial Services
    • Hospital & Health Care
    Market Segment
    • 62% Mid-Market
    • 28% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Ozonetel Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    125
    Features
    91
    Call Management
    79
    Call Quality
    64
    Intuitive
    57
    Cons
    Call Issues
    55
    Connection Issues
    49
    Call Connectivity Issues
    37
    Connectivity Issues
    35
    Slow Loading
    27
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Ozonetel features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.3
    9.0
    Quality of Support
    Average: 9.1
    9.1
    Ease of Use
    Average: 9.1
    9.0
    Ease of Admin
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Ozonetel
    Company Website
    Year Founded
    2007
    HQ Location
    San Jose, California
    Twitter
    @Ozonetel
    792 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    354 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Ozonetel is an industry-leading provider of a unified customer experience intelligence (oneCXi) platform that empowers businesses of all sizes to engage, convert, and retain customers at scale. The

Users
  • Associate
  • Assistant Manager
Industries
  • Financial Services
  • Hospital & Health Care
Market Segment
  • 62% Mid-Market
  • 28% Small-Business
Ozonetel Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
125
Features
91
Call Management
79
Call Quality
64
Intuitive
57
Cons
Call Issues
55
Connection Issues
49
Call Connectivity Issues
37
Connectivity Issues
35
Slow Loading
27
View All Pros and Cons
Ozonetel features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.3
9.0
Quality of Support
Average: 9.1
9.1
Ease of Use
Average: 9.1
9.0
Ease of Admin
Average: 8.9
Seller Details
Seller
Ozonetel
Company Website
Year Founded
2007
HQ Location
San Jose, California
Twitter
@Ozonetel
792 Twitter followers
LinkedIn® Page
www.linkedin.com
354 employees on LinkedIn®
Ender Turing
(42)4.8 out of 5
6th Easiest To Use in Speech Analytics software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Ender Turing identifies top performers in calls, chats, and video meetings. Use it to provide best practices of top performers to every employee for self-coaching and observe performance growth. Ender

    Users
    No information available
    Industries
    • Financial Services
    • Retail
    Market Segment
    • 60% Enterprise
    • 36% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Ender Turing features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.3
    9.9
    Quality of Support
    Average: 9.1
    9.5
    Ease of Use
    Average: 9.1
    9.6
    Ease of Admin
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Ender Turing
    Year Founded
    2018
    HQ Location
    Tallinn, Harjumaa
    Twitter
    @EnderTuring
    74 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    7 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Ender Turing identifies top performers in calls, chats, and video meetings. Use it to provide best practices of top performers to every employee for self-coaching and observe performance growth. Ender

Users
No information available
Industries
  • Financial Services
  • Retail
Market Segment
  • 60% Enterprise
  • 36% Mid-Market
Ender Turing features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.3
9.9
Quality of Support
Average: 9.1
9.5
Ease of Use
Average: 9.1
9.6
Ease of Admin
Average: 8.9
Seller Details
Seller
Ender Turing
Year Founded
2018
HQ Location
Tallinn, Harjumaa
Twitter
@EnderTuring
74 Twitter followers
LinkedIn® Page
www.linkedin.com
7 employees on LinkedIn®
Balto
(564)4.8 out of 5
Optimized for quick response
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Balto is the world’s first AI workforce for the contact center. In an era where humans and AIs work together as equal partners, Balto is writing the playbook for how humans and AI divide job responsib

    Users
    • Medicare Sales Representative
    • MSR
    Industries
    • Insurance
    • Consumer Services
    Market Segment
    • 48% Mid-Market
    • 26% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Balto Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    60
    Ease of Use
    56
    Accuracy
    21
    AI Summary
    20
    Call Recording
    18
    Cons
    Call Issues
    27
    Accuracy Issues
    17
    AI Inaccuracy
    13
    Voice Recognition Issues
    13
    Missing Features
    12
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Balto features and usability ratings that predict user satisfaction
    9.8
    Has the product been a good partner in doing business?
    Average: 9.3
    9.6
    Quality of Support
    Average: 9.1
    9.6
    Ease of Use
    Average: 9.1
    9.5
    Ease of Admin
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Balto
    Company Website
    Year Founded
    2017
    HQ Location
    St Louis, US
    Twitter
    @balto_ai
    247 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    152 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Balto is the world’s first AI workforce for the contact center. In an era where humans and AIs work together as equal partners, Balto is writing the playbook for how humans and AI divide job responsib

Users
  • Medicare Sales Representative
  • MSR
Industries
  • Insurance
  • Consumer Services
Market Segment
  • 48% Mid-Market
  • 26% Enterprise
Balto Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
60
Ease of Use
56
Accuracy
21
AI Summary
20
Call Recording
18
Cons
Call Issues
27
Accuracy Issues
17
AI Inaccuracy
13
Voice Recognition Issues
13
Missing Features
12
View All Pros and Cons
Balto features and usability ratings that predict user satisfaction
9.8
Has the product been a good partner in doing business?
Average: 9.3
9.6
Quality of Support
Average: 9.1
9.6
Ease of Use
Average: 9.1
9.5
Ease of Admin
Average: 8.9
Seller Details
Seller
Balto
Company Website
Year Founded
2017
HQ Location
St Louis, US
Twitter
@balto_ai
247 Twitter followers
LinkedIn® Page
www.linkedin.com
152 employees on LinkedIn®
Calabrio ONE
(376)4.5 out of 5
Optimized for quick response
View top Consulting Services for Calabrio ONE
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    As contact centers face evolving challenges and increasing demands, rapid innovation in workforce optimization (WFO) technology promises to rise to the occasion and help achieve an elevated approach.

    Users
    • Workforce Analyst
    • Risk Investigator
    Industries
    • Consumer Services
    • Hospital & Health Care
    Market Segment
    • 52% Mid-Market
    • 37% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Calabrio ONE Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    62
    Scheduling
    36
    Features
    28
    Helpful
    24
    Easy Access
    23
    Cons
    Missing Features
    21
    Scheduling Issues
    15
    Slow Loading
    12
    Inaccurate Data Analysis
    11
    Limited Features
    10
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Calabrio ONE features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.3
    9.0
    Quality of Support
    Average: 9.1
    9.0
    Ease of Use
    Average: 9.1
    8.5
    Ease of Admin
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Calabrio
    Company Website
    Year Founded
    2007
    HQ Location
    Minneapolis, MN
    Twitter
    @Calabrio
    2,273 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    573 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

As contact centers face evolving challenges and increasing demands, rapid innovation in workforce optimization (WFO) technology promises to rise to the occasion and help achieve an elevated approach.

Users
  • Workforce Analyst
  • Risk Investigator
Industries
  • Consumer Services
  • Hospital & Health Care
Market Segment
  • 52% Mid-Market
  • 37% Enterprise
Calabrio ONE Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
62
Scheduling
36
Features
28
Helpful
24
Easy Access
23
Cons
Missing Features
21
Scheduling Issues
15
Slow Loading
12
Inaccurate Data Analysis
11
Limited Features
10
View All Pros and Cons
Calabrio ONE features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.3
9.0
Quality of Support
Average: 9.1
9.0
Ease of Use
Average: 9.1
8.5
Ease of Admin
Average: 8.9
Seller Details
Seller
Calabrio
Company Website
Year Founded
2007
HQ Location
Minneapolis, MN
Twitter
@Calabrio
2,273 Twitter followers
LinkedIn® Page
www.linkedin.com
573 employees on LinkedIn®
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