Best Speech Analytics Software - Page 2

How Many Speech Analytics Software Products Does G2 Track?

Total Products under this Category: 166

Category Stats (Sep 2026)

  • Average Rating: 4.48/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Cogito (+9.38%) - Among all products in this category, Cogito recorded the largest rating increase compared to last month

Last updated: September 01, 2026

How Does G2 Rank Speech Analytics Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 23,500+ Authentic Reviews
  • 166+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Speech Analytics Software

G2 Grid® for Speech Analytics Software plotting products by satisfaction and market presence

Highlighted products: RingEX, Genesys Cloud CX, Dialpad Support, CloudTalk, Voiso, Observe.AI, Talkdesk, and CallMiner Eureka.

Underlying data: [Grid® JSON](https://www.g2.com/categories/speech-analytics/grids.json?focus%5B%5D=ringex&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=dialpad-support&focus%5B%5D=cloudtalk&focus%5B%5D=voiso&focus%5B%5D=observe-ai&focus%5B%5D=talkdesk&focus%5B%5D=callminer-eureka)

Creovai

Creovai is a software suite designed to bring intelligence and guidance to contact centers worldwide. By transforming unstructured conversation data into actionable insights, it empowers contact center leaders to make smarter decisions that improve agent performance for reduced customer churn, increased sales, and lowered service costs. Our promise is simple: the fastest ROI, the easiest-to-use solution, and the most trustworthy insights to drive real business impact. The platform’s combination of analytics and real-time agent support creates a continuous improvement loop, enabling organizations to adapt and excel. Creovai identifies important trends, bridges knowledge gaps, and equips agents with the right information at the right moment—so they can handle even the most complex interactions with confidence. Hyper-focused on intelligence and guidance, Creovai improves contact center operations, helping you deliver better outcomes for your customers and your teams that serve them.

Average Rating: 4.3/5.0

Total Reviews: 198

How Do G2 Users Rate Creovai?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.3/10)
  • Quality of Support: 9.0/10 (Category avg: 9.0/10)
  • Ease of Use: 8.4/10 (Category avg: 9.0/10)
  • Ease of Admin: 8.8/10 (Category avg: 8.9/10)

Who Is the Company Behind Creovai?

  • Seller: Capacity
  • Year Founded: 2017
  • HQ Location: University City, Missouri
  • Twitter: @GoCapacity
    522 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    701 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Supervisor
  • Top Industries: Consumer Services, Banking
  • Company Size: 58% Medium, 26% Large

What Do G2 Reviewers Say About Creovai?

AI-generated summary from verified user reviews

Pros
  • Users find Creovai to be incredibly user-friendly, streamlining call monitoring with minimal learning needed.
  • Users value the powerful filtering and reporting features of Creovai for enhanced team insights and growth.
  • Users value the detailed reporting and analysis in Creovai, enhancing quality monitoring and informed decision-making.
  • Users appreciate the accuracy of AI transcripts, enabling precise review of calls and saving time with sensitive data handling.
  • Users commend the transcription accuracy of Creovai, enabling seamless review and improvement of call monitoring efficiency.
Cons
  • Users experience call issues with cluttered results and occasional delays, affecting the overall quality of the service.
  • Users find the learning curve steep, struggling with the platform's complexity and lack of intuitive navigation.
  • Users note inaccurate data analysis, highlighting issues with word recognition and translation inconsistencies affecting performance.
  • Users find the missing features in Creovai frustrating, impacting control and effectiveness in call coaching.
  • Users find Creovai's search functionality lacking, making it difficult to intuitively find and sort recordings.

What Are Recent G2 Reviews of Creovai?

What Are G2 Users Discussing About Creovai?

JustCall

JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faster, and connect better with prospects and customers. 6,000+ businesses worldwide use JustCall to: - Manage all customer conversations from a single platform - Automate routine tasks and workflows - Get real-time AI insights to improve conversations - Ensure 24/7 coverage with inbound AI Voice Agents (outbound support coming soon) Key features: - Calling: Global phone numbers, inbound/outbound calling, smart routing, auto/predictive/power dialers - Messaging: SMS & MMS, workflows, bots, shared WhatsApp inbox, multi-level IVR, shared email inbox - AI tools: Real-time agent assist, AI coaching, sentiment analysis, call scoring, live monitoring, SMS Copilot, inbound AI Voice Agent - Integrations & collaboration: 100+ CRM integrations, collaborative team workspace

Average Rating: 4.3/5.0

Total Reviews: 2,363

How Do G2 Users Rate JustCall?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 9.3/10)
  • Quality of Support: 8.3/10 (Category avg: 9.0/10)
  • Ease of Use: 8.8/10 (Category avg: 9.0/10)
  • Ease of Admin: 8.6/10 (Category avg: 8.9/10)

Who Is the Company Behind JustCall?

  • Seller: Saas Labs
  • Company Website:
  • Year Founded: 2016
  • HQ Location: Palo Alto, California
  • Twitter: @saas_labs
    319 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    416 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Account Executive
  • Top Industries: Computer Software, Financial Services
  • Company Size: 59% Small, 31% Medium

What Do G2 Reviewers Say About JustCall?

AI-generated summary from verified user reviews

Pros
  • Users commend the ease of use of JustCall, noting its simple setup and user-friendly interface.
  • Users appreciate the comprehensive capabilities of JustCall, enhancing customer communications and improving sales conversions significantly.
  • Users highly value the comprehensive capabilities of JustCall, enhancing customer communications and boosting sales efficiency.
  • Users value the seamless call experience of JustCall, enhancing productivity and enabling efficient call management.
  • Users highly value the comprehensive calling features of JustCall, enhancing customer communications and boosting sales efficiency.
Cons
  • Users report issues with call visibility, often hearing calls that don't appear on their JustCall interface.
  • Users experience connection issues with JustCall, often unable to see incoming calls despite hearing them.
  • Users experience poor call quality, with issues like call drops and missed calls affecting communication significantly.
  • Users often face slow loading issues with JustCall, experiencing significant lag during calls and app performance.

What Are Recent G2 Reviews of JustCall?

Convin.ai

Convin é uma plataforma de inteligência de conversação que utiliza IA Generativa para capacitar equipes que lidam diretamente com clientes. Projetada para os ambientes dinâmicos de vendas, suporte e call centers de cobrança, a Convin oferece ferramentas apoiadas por IA para rastrear, transcrever e analisar interações entre agentes e clientes em chamadas, e-mails e chats. A plataforma é segmentada em análise em tempo real, pós-chamada, insights de conversação e suíte de experiência do cliente, abordando desafios críticos como intervenção manual e garantia de qualidade reativa. 👉 Produtos Principais da Convin: A. Suíte de Experiência do Cliente 1. Chamadas Telefônicas com IA: A Convin otimiza 100% das chamadas de entrada e saída com agentes virtuais, permitindo que as empresas se conectem com milhares de leads através de interações de voz personalizadas e impulsionadas por IA com baixa latência. B. Suíte em Tempo Real 1. Assistência ao Agente em Tempo Real: Desbloqueie o potencial do agente com a Assistência ao Agente ao Vivo. Transforme cada conversa em uma oportunidade de geração de receita com orientação em tempo real. 2. Assistência ao Supervisor: Obtenha 100% de visibilidade em todas as conversas entre agentes e clientes em tempo real. Observe mudanças em tempo real nas tendências de sentimento, rastreie violações e previna escalonamentos com o painel de assistência ao supervisor da Convin. C. Suíte Pós-Interação: 1. QA Automatizado: Elimine amostragem aleatória, viés humano e pontuação imprecisa com o Auto QA. Monitore cada conversa, incluindo chamadas, chats e e-mails, para entender o desempenho do agente e atribuir treinamentos. 2. Treinamento Automatizado: Eleve o treinamento de call center a um nível superior com treinamento automatizado direcionado de par a par. Tenha controle sobre as sessões de treinamento de call center que são atribuídas automaticamente pela IA com base nas conversas dos agentes de melhor desempenho. Reduza o tempo de integração de agentes em 60% e aumente o ROI anual do call center. 3. Sistema de Gestão de Aprendizagem com IA: Aproveite o treinamento de agentes com um robusto LMS que inclui treinamento manual, uma base de conhecimento, avaliações e cursos. Crie avaliações personalizadas para agentes, enriqueça a base de conhecimento com as informações necessárias e acompanhe a participação dos agentes nas sessões de treinamento. D. Voz do Cliente: 1. Insights da Convin: Experimente uma análise escalável da voz do cliente que captura 100% das conversas. Não apenas entenda as necessidades dos clientes, mas também identifique áreas que precisam de atenção. Treine agentes, refine produtos e atenda precisamente às expectativas dos clientes. 2. Análise de Comportamento de Conversação: Rastreie e analise tendências de sucesso e fracasso por trás das interações entre agentes e clientes e aproveite o comportamento, ações e frases das chamadas para impulsionar mais negócios vencedores. Replique comportamentos vencedores e elimine comportamentos perdedores para conduzir um negócio bem-sucedido e em crescimento. 3. Inteligência do Cliente: Libere os insights ocultos dentro das chamadas dos clientes usando inteligência do cliente. Encontre palavras-chave e frases que levaram a negócios ganhos e perdidos. Ouça as conversas dos clientes para descobrir concorrentes, objetivos, características do produto, competição e sentimentos. E. Complementos, 1. Sistema de Gestão de Qualidade: Sua solução completa para escuta de chamadas, randomizador (para amostragem), auditoria de chamadas e relatórios personalizados. Deixe comentários em áudio e vídeo para feedback intuitivo e envio automático de relatórios e feedback. 2. Aplicativo Móvel: Experimente a revisão de desempenho de agentes e treinamento em movimento. O versátil aplicativo da Convin capacita tanto gerentes de negócios quanto agentes. Enquanto os gerentes acessam o desempenho dos agentes e dados de conversação, os agentes podem melhorar a qualidade das conversas com treinamento rápido.

Average Rating: 4.7/5.0

Total Reviews: 540

How Do G2 Users Rate Convin.ai?

  • the product tem sido um bom parceiro comercial?: 9.4/10 (Category avg: 9.3/10)
  • Qualidade do Suporte: 9.6/10 (Category avg: 9.0/10)
  • Facilidade de Uso: 9.5/10 (Category avg: 9.0/10)
  • Facilidade de administração: 9.2/10 (Category avg: 8.9/10)

Who Is the Company Behind Convin.ai?

  • Vendedor: Convin
  • Ano de Fundação: 2020
  • Localização da Sede: Bengaluru, IN
  • Twitter: @convin
    12 seguidores no Twitter
  • Página do LinkedIn®: www.linkedin.com
    150 funcionários no LinkedIn®

Who Uses This Product?

  • Who Uses This: Analista de Qualidade, Conselheiro de Política
  • Top Industries: Gestão Educacional, Saúde, Bem-estar e Fitness
  • Company Size: 62% Large, 32% Medium

What Do G2 Reviewers Say About Convin.ai?

AI-generated summary from verified user reviews

Pros
  • Os usuários acham o Convin.ai extremamente fácil de usar, tornando as tarefas de navegação e auditoria diretas e eficientes.
  • Os usuários acham que a alta precisão das transcrições de chamadas da Convin.ai melhora significativamente a avaliação de desempenho dos agentes.
  • Os usuários apreciam a interface amigável do Convin.ai, desfrutando de fácil acesso a estatísticas de chamadas e insights detalhados.
  • Os usuários acham a eficiência de auditoria do Convin.ai muito útil, com uma interface amigável para acompanhar o desempenho.
  • Os usuários acham o Convin.ai muito útil para auditar chamadas graças à sua interface amigável e fácil navegação.
Cons
  • Os usuários enfrentam desafios com questões de auditoria, incluindo uso ineficaz do teclado e estruturas de relatórios limitadas.
  • Os usuários acham a reportagem inadequada do Convin.ai frustrante, pois ela carece de facilidade de uso e apresentação de dados em tempo hábil.
  • Os usuários acham que o gerenciamento do fluxo de chamadas pode ser complicado, especialmente ao usar o teclado para controles de chamadas.
  • Os usuários acham que é necessário melhorar nos aspectos de solução, assistência e encaminhamento, buscando melhor eficiência e rapidez.
  • Os usuários enfrentam capacidades inadequadas de IA que limitam o uso eficaz do teclado e reduzem a precisão geral durante as auditorias.

What Are Recent G2 Reviews of Convin.ai?

What Are G2 Users Discussing About Convin.ai?

NICE CXone

NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes. www.nice.com

Average Rating: 4.3/5.0

Total Reviews: 1,604

How Do G2 Users Rate NICE CXone?

  • Has the product been a good partner in doing business?: 8.2/10 (Category avg: 9.3/10)
  • Quality of Support: 8.3/10 (Category avg: 9.0/10)
  • Ease of Use: 8.7/10 (Category avg: 9.0/10)
  • Ease of Admin: 8.3/10 (Category avg: 8.9/10)

Who Is the Company Behind NICE CXone?

  • Seller: NiCE
  • Year Founded: 1986
  • HQ Location: Hoboken, New Jersey
  • Twitter: @NICELtd
    14,655 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    14,296 employees on LinkedIn®
  • Ownership: NASDAQ: NICE

Who Uses This Product?

  • Who Uses This: Customer Service Representative, Customer Service Agent
  • Top Industries: Consumer Services, Information Technology and Services
  • Company Size: 52% Medium, 34% Large

What Do G2 Reviewers Say About NICE CXone?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the intuitive interface of NICE CXone, making it simple for new employees to adapt quickly.
  • Users appreciate the intuitive interface and comprehensive features of NICE CXone, enhancing customer service and usability.
  • Users value the intuitive interface and easy implementation of NICE CXone, enhancing overall efficiency and user experience.
  • Users find the intuitive interface of NICE CXone easy for new employees, enhancing overall customer service effectiveness.
  • Users value the intuitive interface of NICE CXone, enhancing ease of use and quick onboarding for new employees.
Cons
  • Users often face call issues with NICE CXone, experiencing dropped calls and difficulty changing agent status during critical moments.
  • Users experience frequent technical issues with lag, crashes, and outages, disrupting their workflow and impacting performance.
  • Users express frustration with the missing features in NICE CXone, particularly the lack of integrated tools and supervisor mode.
  • Users consistently face poor customer support, especially in accessing billing and getting timely technical assistance.
  • Users experience frustrating delays in information and support response times, impacting overall effectiveness of NICE CXone.

What Are Recent G2 Reviews of NICE CXone?

What Are G2 Users Discussing About NICE CXone?

Level AI

Level AI is the intelligence and orchestration layer for customer experience. We analyze 100% of customer interactions across voice, chat, email, and messaging to turn unstructured conversations into measurable insights and automation. From Voice of Customer and journey insights to automated quality, real-time coaching, and AI agents, Level AI helps teams improve customer outcomes, operational performance, and profitable growth.

Average Rating: 4.6/5.0

Total Reviews: 212

How Do G2 Users Rate Level AI?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.3/10)
  • Quality of Support: 9.0/10 (Category avg: 9.0/10)
  • Ease of Use: 8.9/10 (Category avg: 9.0/10)
  • Ease of Admin: 9.0/10 (Category avg: 8.9/10)

Who Is the Company Behind Level AI?

  • Seller: Level AI
  • Company Website:
  • Year Founded: 2018
  • HQ Location: Mountain View, US
  • Twitter: @TheLevelAI
    204 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    221 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Quality Analyst, Supervisor
  • Top Industries: Consumer Services, Food & Beverages
  • Company Size: 56% Medium, 33% Large

What Do G2 Reviewers Say About Level AI?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Level AI, facilitating quick access to transcripts and customization options.
  • Users find Level AI's smooth assistance and layout extremely helpful for enhancing customer interactions and QA processes.
  • Users highlight the enhanced efficiency in accessing and analyzing customer interactions, significantly improving support processes.
  • Users appreciate the clean and intuitive interface of Level AI, enhancing efficiency and user experience.
  • Users commend the accurate and context-aware responses of Level AI, significantly enhancing customer interactions and satisfaction.
Cons
  • Users find the inaccuracy in AI QA scores frustrating, as it hampers effective monitoring and evaluation processes.
  • Users express frustration with the slow performance of Level AI, impacting real-time updates and monitoring efficiency.
  • Users express frustration with accuracy issues in AI QA scores, impacting overall evaluation efficiency and clarity.
  • Users experience occasional translation accuracy issues, especially with accents, affecting the quality of insights derived.
  • Users experience AI inaccuracy issues, leading to trust problems with transcripts and delayed call monitoring.

What Are Recent G2 Reviews of Level AI?

What Are G2 Users Discussing About Level AI?

Balto

Balto is the AI workforce for the contact center. Balto delivers a complete contact center solution in a single license, uniting best-in-class Agent Assist, QA, Compliance, Coaching, Notes, and Insights in one cohesive platform. The result is value at every level of the organization: agents perform better, QA teams eliminate manual reviews, supervisors can coach at scale, and executive leaders gain clear visibility into conversation-driven business trends. Top-performing contact centers rely on Balto to protect revenue, reduce compliance risk, and improve customer experiences. To date, Balto has guided 500M+ conversations, supports 300+ customers, and leads our G2 category with 500+ five-star reviews. Products Include: - Real-Time Guidance (Agent Assist): Balto automatically provides agents with resources in real-time. - Quality Assurance: Balto automatically scores interactions. - Compliance: Balto automatically flags compliance issues. - Coaching: Balto automatically surfaces and delivers coaching recommendations. - Notes: Balto automatically summarizes conversations. - Insights: Balto automatically extracts insights from conversation data.

Average Rating: 4.8/5.0

Total Reviews: 582

How Do G2 Users Rate Balto?

  • Has the product been a good partner in doing business?: 9.8/10 (Category avg: 9.3/10)
  • Quality of Support: 9.6/10 (Category avg: 9.0/10)
  • Ease of Use: 9.6/10 (Category avg: 9.0/10)
  • Ease of Admin: 9.4/10 (Category avg: 8.9/10)

Who Is the Company Behind Balto?

  • Seller: Balto
  • Company Website:
  • Year Founded: 2017
  • HQ Location: St Louis, US
  • Twitter: @balto_ai
    243 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    166 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Medicare Sales Representative, MSR
  • Top Industries: Insurance, Consumer Services
  • Company Size: 48% Medium, 24% Large

What Do G2 Reviewers Say About Balto?

AI-generated summary from verified user reviews

Pros
  • Users find Balto easy to use, enabling them to improve performance and access information effortlessly.
  • Users find Balto incredibly helpful, significantly saving time with instant note generation and call prompts.
  • Users praise Balto for its accuracy, providing reliable support that enhances performance during calls and transactions.
  • Users value the accurate call summaries provided by Balto, enhancing their call experience with detailed insights.
  • Users appreciate the immediate support and guidance from Balto, enhancing user confidence and efficiency in communications.
Cons
  • Users struggle with call issues in Balto, including bugs, recording errors, and difficulties in accessing previous notes.
  • Users experience accuracy issues with Balto, noting it can be vague and sometimes misinterpret conversations.
  • Users find Balto's suggestions sometimes vague and inaccurate, requiring precise wording for improved effectiveness.
  • Users express frustration over the missing features of Balto, particularly with dynamic prompts and data loss issues.
  • Users face pop-up issues with Balto, finding suggestions obstructive and distracting during important conversations.

What Are Recent G2 Reviews of Balto?

What Are G2 Users Discussing About Balto?

WhatConverts

WhatConverts is an all-in-one lead tracking software for marketing agencies and their clients. WhatConverts automatically shows marketers and business owners how well their marketing is working. Use WhatConverts for call tracking, form tracking, and chat tracking for all leads. For PPC ads, WhatConverts offers keyword call tracking that reveals which campaigns work best. WhatConverts also has robust lead management and lead reporting. It's more than just call tracking software; it's a complete lead tracking, managing and reporting dashboard.

Average Rating: 4.9/5.0

Total Reviews: 317

How Do G2 Users Rate WhatConverts?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 9.3/10)
  • Quality of Support: 9.8/10 (Category avg: 9.0/10)
  • Ease of Use: 9.2/10 (Category avg: 9.0/10)
  • Ease of Admin: 9.4/10 (Category avg: 8.9/10)

Who Is the Company Behind WhatConverts?

  • Seller: WhatConverts
  • Company Website:
  • Year Founded: 2014
  • HQ Location: Charlotte, NC
  • Twitter: @whatconverts
    273 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    47 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, CEO
  • Top Industries: Marketing and Advertising, Construction
  • Company Size: 87% Small, 12% Medium

What Do G2 Reviewers Say About WhatConverts?

AI-generated summary from verified user reviews

Pros
  • Users praise the outstanding customer support from WhatConverts, appreciating quick responses and persistent follow-up on issues.
  • Users value the outstanding customer support from WhatConverts, ensuring swift assistance and issue resolution during integrations.
  • Users appreciate the ease of use of WhatConverts, highlighting its quick setup and intuitive interface for tracking leads.
  • Users value the easy setup of WhatConverts, enabling seamless tracking and integrations without the need for extensive training.
  • Users admire the exceptional customer service of WhatConverts, appreciating prompt assistance and genuine support throughout their experience.
Cons
  • Users find WhatConverts to be expensive, but believe its high price is justified by its benefits and support.
  • Users desire better lead segmentation and integration features in WhatConverts to enhance usability and analytics.
  • Users experience a learning curve with WhatConverts, especially when transitioning and integrating with other software.
  • Users note integration issues with WhatConverts, seeking more direct connections to various CRMs for better usability.
  • Users find the learning difficulty with the user interface and features to be a challenge for effective usage.

What Are Recent G2 Reviews of WhatConverts?

What Are G2 Users Discussing About WhatConverts?

evaluagent

evaluagent gives contact centers a single platform for AutoQA and Conversation Intelligence – so you can score every interaction automatically, uncover what's really happening across your customer conversations, and take action that actually improves performance. Built around AutoQA at its core, evaluagent scores every interaction automatically from day one. Add Conversation Intelligence and you unlock a deeper layer of insight – understanding not just how conversations are handled, but what they reveal about your customers, your processes, and where to act next. And as AI agents become part of your operation, evaluagent's AI Agent Observability gives you the same visibility and governance across automated interactions that you already have for your human team. Get up and running quickly Connect evaluagent to your existing tech stack in minutes. We integrate with Five9, Genesys, 8x8, Salesforce, Intercom, Talkdesk, Amazon Connect, Puzzel, Freshdesk, Aircall, and more – so you're not starting from scratch. An intuitive interface means your team can hit the ground running, with dashboards and reports that are easy to understand and share. Need to push data further? Connect seamlessly to Power BI, Tableau, Looker, Metabase, and more. Score 100% of interactions automatically Handle growing conversation volumes without growing your team. Fully customizable AI scorecards evaluate every interaction across every channel, automatically flagging priority conversations for human review where it matters most. Turn conversations into intelligence Analyze every call, chat, email, and more to identify patterns, understand root causes, and predict CX trends – all without manual effort. Insights are easy to share across teams so everyone's working from the same picture. Improve agent performance, consistently Objective, consistent scoring across all channels – paired with an integrated LMS – means coaching is targeted, timely, and fair. Whether you're developing human agents or AI ones, evaluagent helps your team improve continuously, not just reactively. Build a culture agents actually want to be part of Fair evaluations, gamified recognition, and personalized feedback give agents a clear sense of how they're doing and where they're headed. Better engagement leads to better retention – and better experiences for your customers.

Average Rating: 4.5/5.0

Total Reviews: 443

How Do G2 Users Rate evaluagent?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.3/10)
  • Quality of Support: 9.1/10 (Category avg: 9.0/10)
  • Ease of Use: 8.9/10 (Category avg: 9.0/10)
  • Ease of Admin: 9.1/10 (Category avg: 8.9/10)

Who Is the Company Behind evaluagent?

  • Seller: EvaluAgent
  • Company Website:
  • Year Founded: 2012
  • HQ Location: Middlesbrough, GB
  • Twitter: @evaluagent
    1,109 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    51 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Ambassador, Quality Assurance Manager
  • Top Industries: Financial Services, Consumer Services
  • Company Size: 64% Medium, 18% Large

What Do G2 Reviewers Say About evaluagent?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of evaluagent, enjoying clear checklists and user-friendly layout for evaluations.
  • Users find Evaluagent extremely helpful and user-friendly, enhancing learning and facilitating data management effortlessly.
  • Users praise the ease of use of EvaluAgent, finding it intuitive and efficient for conducting phone call reviews.
  • Users find evaluagent's user-friendly interface easy to navigate, enhancing their learning and performance motivation.
  • Users value the navigation ease of EvaluAgent, finding it intuitive and simple to use across all functions.
Cons
  • Users note the lack of messaging tools and customizable features, limiting Evaluagent's effectiveness as an all-in-one QA solution.
  • Users find layout issues in EvaluAgent, noting clunky navigation and difficulties with mobile compatibility and scorecard updates.
  • Users find the interface not intuitive, noting that navigation is often unnecessarily complex and clunky.
  • Users find the steep learning curve challenging, especially with navigation and numerous options for new users.
  • Users find the complexity of advanced features overwhelming, making it challenging for new users to navigate easily.

What Are Recent G2 Reviews of evaluagent?

What Are G2 Users Discussing About evaluagent?

Invoca

Which of your campaigns drive the best phone leads? Are you losing sales because of bad call experiences? Are you getting credit for all of your conversions? Invoca helps businesses drive revenue growth by unlocking new data from calls, so they can acquire and retain more customers for less money. With Invoca's revenue execution platform, businesses are driving unbelievable results: • Marketing teams — like the one at Rogers Communications — are driving up lead quality and driving down acquisition costs by 82% • Contact centers — like the one at MoneySolver — are boosting agent performance and conversion rates by 100% • Multi-location businesses — like Renewal by Andersen — are increasing appointments set over the phone by nearly 50% Invoca is trusted by the world’s top brands, including AutoNation, Flagstar Bank, Mayo Clinic, Orkin, Subaru, and Verizon, as well as: • 6 of the top 10 US health systems • 4 of the top 6 US mortgage lenders • 5 of the top 10 US property & casualty insurance companies • 5 of the top 7 US telecommunications companies To see more customer results, visit www.invoca.com/customers.

Average Rating: 4.5/5.0

Total Reviews: 926

How Do G2 Users Rate Invoca?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.3/10)
  • Quality of Support: 9.1/10 (Category avg: 9.0/10)
  • Ease of Use: 8.4/10 (Category avg: 9.0/10)
  • Ease of Admin: 8.3/10 (Category avg: 8.9/10)

Who Is the Company Behind Invoca?

  • Seller: Invoca
  • Company Website:
  • Year Founded: 2008
  • HQ Location: Santa Barbara, CA
  • Twitter: @Invoca
    4,204 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    382 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Digital Marketing Manager, Marketing Manager
  • Top Industries: Marketing and Advertising, Hospital & Health Care
  • Company Size: 38% Small, 33% Medium

What Do G2 Reviewers Say About Invoca?

AI-generated summary from verified user reviews

Pros
  • Users value the excellent support from Invoca, enhancing their success with dedicated specialists and responsive teams.
  • Users appreciate the ease of use of Invoca, particularly due to its intuitive interface and helpful dashboards.
  • Users appreciate the insightful analytics of Invoca, enhancing understanding of customer interactions and optimizing marketing efforts.
  • Users commend Invoca's thorough and responsive customer support, which significantly enhances their overall experience and satisfaction.
  • Users commend Invoca for its attribution accuracy, enabling informed marketing decisions and optimizing spending effectively.
Cons
  • Users note the steep learning curve for new users, which can hinder efficiency and ease of use during onboarding.
  • Users express frustration over missing features in Invoca, particularly the lack of Spanish translation and complex integrations.
  • Users experience call issues with Invoca, particularly regarding complex tracking and lack of Spanish translation.
  • Users find the complexity of reporting setup in Invoca frustrating, hindering effective dashboard customization and integration.
  • Users find the complex setup of Invoca challenging, particularly with advanced features and reporting customizations.

What Are Recent G2 Reviews of Invoca?

What Are G2 Users Discussing About Invoca?

NUACOM

Trusted by more than 25,000 users Nuacom is a business phone and contact center platform that helps teams manage voice communications, call routing, and contextual analytics across devices and systems. It is particularly relevant to organisations that depend on voice interactions for customer engagement, sales pipelines, and operational coordination. Nuacom’s feature rich platform provides both foundational telephony and analytical layers: Cloud-Hosted VoIP Calling – Place and receive calls with internet-based infrastructure on various endpoints. Interactive Voice Response (IVR) – Build automated menus to channel callers to appropriate agents. CRM Sync & Data Centralisation – Connect call activity with CRM or business systems to eliminate duplicate data entry. Call Recording & Review Tools – Capture calls and associate them with customer records for compliance or improvement. AI-Enhanced Features – Use keyword detection, sentiment analysis, and conversation summaries to drive action from call data. Monitoring & Performance Dashboards – Track call volumes, responsiveness, and team performance in real time. Mobile and Desktop Accessibility – Support hybrid and remote work via apps on phones and computers. Voicemail & Notetaking Features – Improve context tracking through voicemail-to-email and inline call notes. And 50+ other features and add-ons The platform is relevant for sales teams, support operations, service providers, and organisations requiring coordination across locations, providing a balance of telephony and analytical visibility without dependence on legacy hardware. Set up your NUACOM account in 2 minutes and immediately boost your sales process, improve your customer support department and modernize your company.

Average Rating: 4.8/5.0

Total Reviews: 311

How Do G2 Users Rate NUACOM?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.3/10)
  • Quality of Support: 9.7/10 (Category avg: 9.0/10)
  • Ease of Use: 9.4/10 (Category avg: 9.0/10)
  • Ease of Admin: 9.3/10 (Category avg: 8.9/10)

Who Is the Company Behind NUACOM?

  • Seller: NUACOM
  • Year Founded: 2009
  • HQ Location: Ireland
  • Twitter: @nuacomie
    742 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    41 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Director, Managing Director
  • Top Industries: Construction, Staffing and Recruiting
  • Company Size: 93% Small, 7% Medium

What Do G2 Reviewers Say About NUACOM?

AI-generated summary from verified user reviews

Pros
  • Users praise the excellent customer support from Nuacom, highlighting quick resolutions and helpful onboarding assistance.
  • Users value the ease of use of NUACOM, appreciating its quick setup and helpful training resources.
  • Users highlight the helpful support team of NUACOM, ensuring a smooth transition and efficient service.
  • Users appreciate the easy setup of NUACOM, which streamlines the onboarding process for smooth functionality.
  • Users highlight the fantastic customer service of NUACOM, noting the friendly and efficient support provided.
Cons
  • Users experience call issues with missed connections and complicated configurations, hindering effective use of Nuacom.
  • Users face call limitations with missed calls and unnecessary voicemail time restrictions, complicating the communication experience.
  • Users find NUACOM to be high cost, especially when needing multiple extensions or additional features like texting.
  • Users wish for a wider selection of features, including headset options and multi-company access in the app.
  • Users face connection issues with NUACOM, often experiencing dropped calls and difficulties connecting to networks.

What Are Recent G2 Reviews of NUACOM?

What Are G2 Users Discussing About NUACOM?

Avaya Contact Center

O Avaya Contact Center é entregue através do Avaya Infinity, uma plataforma nativa da nuvem projetada para orquestrar experiências de cliente sem interrupções em todos os canais. Construído em uma arquitetura moderna de microsserviços com orquestração de IA aberta, o Avaya Infinity permite que as organizações gerenciem de forma inteligente interações de voz, digitais, e-mail e mensagens. Ele fornece roteamento dinâmico, automação impulsionada por IA e orquestração em tempo real—com a flexibilidade única de implantar totalmente na nuvem, no local ou em um ambiente híbrido. Capacidades Principais: Manuseio de Voz: Roteamento inteligente, transcrição em tempo real, gravação de chamadas com busca inteligente, cancelamento de ruído, suporte a retorno de chamada e chamadas WebRTC baseadas em navegador via OmniSDK. Canais Digitais: Chat na web rico em recursos (confirmações de leitura, indicadores de digitação, botões interativos), integração de e-mail com Microsoft 365 e mensagens em plataformas de consumo chave. Orquestração de Fluxo de Trabalho: Design de fluxo de trabalho de baixo código/sem código, fluxos de trabalho gerados por IA, enfileiramento dinâmico baseado em SLA e execução segura de PCI para automatizar jornadas de cliente de ponta a ponta. Desktop do Agente: Um cliente unificado baseado em navegador com integração perfeita de CRM, pop-ups de tela, clique para discar e UI personalizável através do Infinity Elements. Campanhas de Saída: Alcance totalmente automatizado por voz, SMS e e-mail com modos de discagem Preditiva, Progressiva e de Pré-visualização. Análise e Relatórios: Painéis em tempo real, ferramentas históricas para supervisores e inteligência de negócios avançada impulsionada por uma arquitetura de data lakehouse do Databricks. Fundação de IA e Tecnologia: Tandem Care (Agentic AI): Assistentes de IA personalizados que colaboram perfeitamente com agentes humanos, aumentando suas capacidades para torná-los até 10 vezes mais produtivos enquanto preservam o toque humano. Protocolo de Contexto de Modelo (MCP): Permite a orquestração de IA aberta, permitindo que as organizações conectem com segurança qualquer modelo de IA com ferramentas internas e APIs sem bloqueio de fornecedor. Índice de Desempenho de IA (APIx): Um conjunto abrangente de KPIs orientados por valor que medem o impacto e a eficácia do mundo real da IA dentro do seu contact center. Modelos de Implantação Flexíveis: Nuvem: Uma plataforma totalmente gerida, nativa da nuvem, que entrega o conjunto completo de capacidades do Infinity sem necessidade de infraestrutura no local. Híbrido: Combina o Infinity hospedado na nuvem com a infraestrutura existente no local, permitindo que as empresas protejam investimentos legados ou dados sensíveis enquanto adicionam capacidades digitais modernas. No Local: O stack completo do Infinity re-plataformado para rodar no data center do cliente, projetado para indústrias reguladas com mandatos rigorosos de soberania de dados. Benefícios Chave: Verdadeiro Omnicanal: Contexto e orquestração ininterruptos em voz, e-mail, chat, SMS e pontos de contato de saída. Arquitetura Aberta: Design orientado por API que se integra perfeitamente com qualquer sistema CRM, ERP, HRM ou de back-office. Eficiência Operacional: Roteamento inteligente, fluxos de trabalho automatizados e autoatendimento inteligente reduzem drasticamente os tempos de atendimento e aumentam a resolução no primeiro contato. Inovação Contínua: Uma fundação de microsserviços garante atualizações sem tempo de inatividade e escalabilidade perfeita. Resumo: O Avaya Contact Center através do Avaya Infinity atende empresas de médio a grande porte que buscam modernizar o engajamento do cliente sem comprometer o controle arquitetônico. É ideal para organizações—particularmente aquelas em indústrias altamente reguladas—que requerem verdadeira orquestração omnicanal, automação avançada de IA e a flexibilidade de escolher seu modelo de implantação exato.

Average Rating: 4.1/5.0

Total Reviews: 153

How Do G2 Users Rate Avaya Contact Center?

  • the product tem sido um bom parceiro comercial?: 7.9/10 (Category avg: 9.3/10)
  • Qualidade do Suporte: 8.2/10 (Category avg: 9.0/10)
  • Facilidade de Uso: 8.4/10 (Category avg: 9.0/10)
  • Facilidade de administração: 7.8/10 (Category avg: 8.9/10)

Who Is the Company Behind Avaya Contact Center?

  • Vendedor: Avaya
  • Ano de Fundação: 2000
  • Localização da Sede: Morristown, NJ
  • Twitter: @Avaya
    36,704 seguidores no Twitter
  • Página do LinkedIn®: www.linkedin.com
    11,753 funcionários no LinkedIn®

Who Uses This Product?

  • Who Uses This: Engenheiro de telecomunicações
  • Top Industries: Telecomunicações, Tecnologia da Informação e Serviços
  • Company Size: 52% Large, 34% Medium

What Do G2 Reviewers Say About Avaya Contact Center?

AI-generated summary from verified user reviews

Pros
  • Os usuários valorizam as capacidades de voz empresarial e relatórios do Avaya Contact Center para chamadas de entrada e saída sem interrupções.
  • Os usuários valorizam as fortes capacidades de análise e relatórios do Avaya Contact Center para soluções de voz empresariais.
  • Os usuários valorizam a excelente qualidade de chamada do Avaya Contact Center, aprimorando suas capacidades de comunicação e relatórios.
  • Os usuários valorizam a conectividade do Avaya Contact Center, permitindo chamadas de entrada e saída sem interrupções de qualquer local.
  • Os usuários consideram o Avaya Contact Center uma plataforma fácil de usar, apreciando sua simplicidade e recursos diretos.
Cons
  • Os usuários frequentemente enfrentam complexidade na implantação, configurações e integrações, o que pode dificultar o uso eficaz do Avaya Contact Center.
  • Os usuários enfrentam dificuldade de personalização devido à complexidade na implantação, configurações e integrações do Avaya Contact Center.
  • Os usuários enfrentam desafios difíceis de implementação com o Avaya Contact Center, particularmente na implantação e configurações.
  • Os usuários acham a configuração difícil do Avaya Contact Center desafiadora, afetando a eficiência de implantação e integração.
  • Os usuários frequentemente enfrentam erros de autenticação e problemas de linha estática, causando frustração e dificultando a comunicação eficaz.

What Are Recent G2 Reviews of Avaya Contact Center?

Sprinklr Service

Sprinklr Service is an AI-native contact center platform built to deliver exceptional customer experiences across 30+ voice, social, and digital channels from one unified platform. Unlike modular or plugin-based tools, Sprinklr builds AI right into the foundation, so it can understand, analyze, and respond to conversations in real time across everything from X (formerly Twitter) and Instagram to email, chat, and voice. The result is a seamless, consistent brand experience for customers and a single, context-rich view of every interaction for agents, helping enterprises resolve issues faster and scale support without stitching together siloed point solutions. Key Features Omnichannel Contact Center: Maintain a single, context-rich conversation across 30+ voice, social, and digital channels, with channel-less service as customers move between touchpoints AI-Powered Routing: Sprinklr AI automatically classifies incoming queries by intent, urgency, and sentiment, auto-prioritizes critical issues, and routes them to the best-suited agent. Sprinklr's Conversational AI Agents and Chatbots: Deploy Sprinklr AI Agents to automate routine tasks, handle FAQs, and power AI-driven IVR and bot automation in your brand voice. Agent Copilot: Empower agents with AI-driven guidance that surfaces potential resolutions, summarizes cases, suggests replies, and automates post-call tasks to cut average handle time. Live Chat and Messaging: Deliver real-time support with co-browsing and video commerce on your website and mobile apps. Channel-less Service: Enable seamless conversations even as customers move from one channel to another, keeping full context intact throughout the journey. Knowledge Management and Self-service: Power self-service and knowledge bases to reduce service costs and deflect routine queries. Workforce Management: Support agent scheduling, adherence, and forecasting for efficient contact center operations. Comprehensive Channel Suite: Includes Inbound and Outbound Contact Center, Social Customer Service across 25+ social channels, Live Chat with co-browsing and video commerce, and Sprinklr VoiceConnect for carrier-grade voice. Real-time Supervisor and Admin Tools: Monitor agent performance in real time, deliver targeted coaching, and easily manage workflows, channels, and operations with minimal overhead. AI-powered Quality and Coaching: Sprinklr AI scores 100% of interactions, ensures compliance, and enables real-time coaching for continuous improvement. Enterprise Integrations: Connects with CRM and ticketing systems (Salesforce, Dynamics 365, Jira, etc.), voice and messaging platforms (Twilio, Ozonetel, CloudTalk), and more, with a robust API layer and Marketplace connectors. Recognized leader: Named a Strong Performer in The Forrester Wave: Contact-Center-As-A-Service Platforms, Q2 2025, a Leader in The Forrester Wave: Conversational AI For Customer Service, Q2 2024, Digital Customer Interaction Solutions, Q2 2024, and recognized as a Contact Center Leader by G2.

Average Rating: 4.3/5.0

Total Reviews: 684

How Do G2 Users Rate Sprinklr Service?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 9.3/10)
  • Quality of Support: 8.1/10 (Category avg: 9.0/10)
  • Ease of Use: 8.3/10 (Category avg: 9.0/10)
  • Ease of Admin: 8.1/10 (Category avg: 8.9/10)

Who Is the Company Behind Sprinklr Service?

  • Seller: Sprinklr
  • Company Website:
  • Year Founded: 2009
  • HQ Location: New York
  • Twitter: @Sprinklr
    38,047 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    9,888 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Social Media Manager, Community Manager
  • Top Industries: Consumer Services, Marketing and Advertising
  • Company Size: 41% Large, 31% Medium

What Do G2 Reviewers Say About Sprinklr Service?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use in Sprinklr Service, finding it simple and powerful for enhancing customer experience.
  • Users value the user-friendly interface of Sprinklr Service, simplifying social media management with customizable features and convenience.
  • Users value the comprehensive services offered by Sprinklr, appreciating the seamless integration and professional support from the team.
  • Users value the efficiency of Sprinklr Service, seamlessly managing multiple channels within a single interface.
  • Users commend the excellent customer support of Sprinklr Service, highlighting its responsiveness and commitment to enhancing user experience.
Cons
  • Users find the complexity of Sprinklr Service overwhelming, especially when dealing with extensive features and user management issues.
  • Users experience a steep learning curve with Sprinklr Service, requiring significant training for effective usage.
  • Users note missing features in Sprinklr Service, requiring native posting and affecting overall workflow efficiency.
  • Users experience slow loading times in Sprinklr Service, impacting efficiency while fetching keywords and creating cases.
  • Users find the steep learning curve of Sprinklr Service challenging, requiring extensive training and support to navigate effectively.

What Are Recent G2 Reviews of Sprinklr Service?

Dubber Platform

Dubber is the world’s #1 Unified Cloud Call Recording & Voice AI solution for compliance and sales & service performance. Dubber’s fully compliant call recording solution can be switched on with a click, and is infinitely scalable in the Cloud - with no hardware required. Every call or conversation is captured automatically, stored securely in the Dubber Voice Intelligence Cloud, enriched with AI, and available instantly as a replay or insightful transcription, with real-time search, sentiment analysis, alerts & notifications.

Average Rating: 4.9/5.0

Total Reviews: 17

How Do G2 Users Rate Dubber Platform?

  • Has the product been a good partner in doing business?: 9.8/10 (Category avg: 9.3/10)
  • Quality of Support: 9.8/10 (Category avg: 9.0/10)
  • Ease of Use: 9.8/10 (Category avg: 9.0/10)
  • Ease of Admin: 9.3/10 (Category avg: 8.9/10)

Who Is the Company Behind Dubber Platform?

  • Seller: Dubber
  • Year Founded: 2011
  • HQ Location: Melbourne, VIC
  • Twitter: @dubberapp
    1,463 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    94 employees on LinkedIn®
  • Ownership: ASX: DUB

Who Uses This Product?

  • Company Size: 65% Small, 18% Medium

What Do G2 Reviewers Say About Dubber Platform?

AI-generated summary from verified user reviews

Pros
  • Users praise the ease of use of Dubber Platform, noting its fast setup and straightforward functionality.
  • Users appreciate the easy setup of the Dubber Platform, enjoying its straightforward and user-friendly experience.

What Are Recent G2 Reviews of Dubber Platform?

What Are G2 Users Discussing About Dubber Platform?

Puzzel CX Platform

Puzzel is a leading European provider of cloud contact centre solutions, offering a customer-centric, AI-powered CX ecosystem designed to give organisations full control and visibility over the entire customer journey. In a world where contact centres face increasing pressure from agent attrition, rising customer expectations, and growing operational costs, many leaders find themselves stuck with outdated systems and disconnected tools. Puzzel changes that by: * Unifying Processes * Centralising Data * Automating Routine Tasks * Scaling Flexibly To meet modern customer service demands — helping CX teams deliver faster, more consistent, and more personalised support. Puzzel’s AI-driven platform brings together a powerful set of solutions, including a fully integrated: * Omnichannel Cloud Contact Centre * Conversational Intelligence to analyse customer interactions and uncover actionable insights * Virtual Agents across - Chat - Email - Voice * Workforce Management to optimise: - Scheduling - Forecasting - Agent engagement We believe in striking the right balance between smart technology and the human touch. Our solutions are built to empower CX teams with the right information, tools and support to work more efficiently, focus their time where it matters most: on the meaningful, high-value conversations that strengthen customer loyalty. With Puzzel, businesses can do more with less. Our customers reduce: * Manual Admin * Improve First-Contact Resolution * Elevate Agent and Customer Experiences Organisations using Puzzel have reported up to 278% ROI, demonstrating the measurable value of smart, scalable, people-focused customer service. Hundreds of organisations across Europe rely on Puzzel to help them simplify operations, support their teams, and deliver better customer experiences every day.

Average Rating: 4.6/5.0

Total Reviews: 152

How Do G2 Users Rate Puzzel CX Platform?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.3/10)
  • Quality of Support: 8.8/10 (Category avg: 9.0/10)
  • Ease of Use: 8.7/10 (Category avg: 9.0/10)
  • Ease of Admin: 8.5/10 (Category avg: 8.9/10)

Who Is the Company Behind Puzzel CX Platform?

  • Seller: Puzzel
  • Company Website:
  • HQ Location: Alna District, Oslo
  • LinkedIn® Page: www.linkedin.com
    343 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Telecommunications, Oil & Energy
  • Company Size: 51% Medium, 24% Small

What Do G2 Reviewers Say About Puzzel CX Platform?

AI-generated summary from verified user reviews

Pros
  • Users find the ease of use of Puzzel CX Platform refreshing, making it simple for new users to operate effectively.
  • Users value the reliable and flexible functionality of Puzzel CX Platform, enhancing operational efficiency in complex environments.
  • Users commend Puzzel CX Platform for its amazing customer support, highlighting quick responses and helpful assistance.
  • Users commend the efficiency of Puzzel CX Platform for streamlining call management and enhancing operational oversight effectively.
  • Users appreciate the user-friendly interface of Puzzel CX Platform, making it simple yet effective for daily operations.
Cons
  • Users note missing features in Puzzel CX Platform, highlighting limitations in data insights and customization options.
  • Users experience limited customization in Puzzel CX, hindering their ability to tailor the platform to specific needs.
  • Users find the complexity of setting up and configuring features a significant hurdle in using Puzzel CX Platform.
  • Users face a steep learning curve when mastering the Puzzel CX Platform, which can hinder initial setup and use.
  • Users find the reporting capabilities inadequate, requiring external tools for comprehensive data analysis and reporting.

What Are Recent G2 Reviews of Puzzel CX Platform?

Infinity Call Tracking

Built by marketers for marketers, Infinity’s AI-powered call tracking shows you what happens before, during, and after every call, so you can: • Fill attribution blind spots and get credit for the true impact of your work • Improve targeting with high-intent, first-party data • Cut waste to reduce cost-per-lead and drive down acquisition costs • Improve performance across PPC, SEO, and Paid Social • Create better customer experiences • Boost conversion rates at the top and bottom of your funnel Infinity’s granular visitor-level call tracking and conversation analytics are ISO 27001 and PCI DSS Certified. Handling millions of calls across 75 countries and industry-leading security makes sure the data from every single one of them stays secure. The Infinity platform has been built by a multi-award-winning development team with the support of major cloud partners like Google and AWS. Their collective expertise ensures market-leading reliability. Backed by a highly decorated customer success team that spans the UK, Europe, and the USA, users are fully supported as they strive to make smarter decisions and provide a better customer experience. An open API and a complete set of out-of-the-box integrations make it easy for users to send call data into key platforms, share customer journeys and insights that aid closing with call handling teams, and improve conversion rates throughout the funnel. Key results users have achieved include: • 79% increase in conversions for Flight Centre • 64% reduction in Customer Acquisition Costs (CAC) for Pendragon • 50% reduction in call centre costs for Access Self Storage

Average Rating: 4.6/5.0

Total Reviews: 157

How Do G2 Users Rate Infinity Call Tracking?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.3/10)
  • Quality of Support: 9.4/10 (Category avg: 9.0/10)
  • Ease of Use: 8.6/10 (Category avg: 9.0/10)
  • Ease of Admin: 8.6/10 (Category avg: 8.9/10)

Who Is the Company Behind Infinity Call Tracking?

  • Seller: Infinity Tracking
  • Year Founded: 2010
  • HQ Location: Reigate, Surrey
  • Twitter: @_infinity_co
    1,054 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    422 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Digital Marketing Manager
  • Top Industries: Marketing and Advertising, Leisure, Travel & Tourism
  • Company Size: 44% Medium, 28% Large

What Do G2 Reviewers Say About Infinity Call Tracking?

AI-generated summary from verified user reviews

Pros
  • Users commend the responsive customer support at Infinity Call Tracking, ensuring a seamless experience for all inquiries.
  • Users value the ease of reporting and accurate call attribution provided by Infinity Call Tracking for insights.
  • Users value the detailed reporting and effective tracking features of Infinity Call Tracking for their business growth.
  • Users value the responsive and helpful support from Infinity Call Tracking, enhancing their experience and understanding.
  • Users value the easy integrations of Infinity Call Tracking, enhancing campaign optimization and analytics seamlessly.
Cons
  • Users find the pricing expensive, especially for Boutique marketers, which can be a significant downside.
  • Users experience inaccurate reporting issues due to data discrepancies and confusing documentation that hinders self-service.
  • Users experience inadequate reporting due to data discrepancies and unclear documentation, complicating their reporting needs.
  • Users experience call limitations with Infinity Call Tracking, leading to challenges in specific markets and accessibility issues.
  • Users find the learning curve steep, as advanced features and report locations can be confusing to navigate.

What Are Recent G2 Reviews of Infinity Call Tracking?

What Are G2 Users Discussing About Infinity Call Tracking?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated October 3, 2024