2026 Best Software Awards are here!See the list

Best Speech Analytics Software - Page 2

Jeffrey Lin
JL
Researched and written by Jeffrey Lin

Speech analytics software analyzes ongoing or recorded calls and detects emotional cues for quality assurance. The software uses similar technology found in voice recognition software where spoken language is analyzed using artificial intelligence. However, speech analytics differs from voice recognition in that the latter is concerned with just speech transcription and identifying the speaker, while the former provides emotional analysis and sentiment analysis for performance insights.

Speech analytics tools help call center representatives and managers identify when customers are agitated, confrontational, or stressed. It allows them to adapt and improve their representative’s future performance by coaching them on how to react to difficult situations and providing satisfactory customer support. Speech analytics solutions either integrate with or are offered as a preloaded feature of contact center software.

To qualify for inclusion within the Speech Analytics category, a product must:

Record or analyze calls in real time
Provide insight into the emotional state of customers in real time or after the fact
Generate quality assurance reports to improve performance of call center representatives
Archive all recorded calls
Show More
Show Less

Best Speech Analytics Software At A Glance

Leader:
Genesys Cloud CX
Genesys Cloud CX
Highest Performer:
JustCall
JustCall
Easiest to Use:
Mihup
Mihup
Top Trending:
Creovai
Creovai
Best Free Software:
Convin.ai
Convin.ai
Show LessShow More
Easiest to Use:
Mihup
Mihup
Top Trending:
Creovai
Creovai
Best Free Software:
Convin.ai
Convin.ai

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

  • Segment
  • Rating
  • Language
  • Pricing
No filters applied
  • Segment
  • Rating
  • Language
  • Pricing
Clear Filter
More Filters
Market Segments
All Segments
Small Business
Mid Market
Enterprise
Avg. Customer Review
Language
Pricing
Sort by
Clear All
150 Listings in Speech Analytics Available
  • Sort By:
    G2 Score
Level AI
(201)4.7 out of 5
Optimized for quick response
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Level AI is the intelligence and orchestration layer for customer experience. We analyze 100% of customer interactions across voice, chat, email, and messaging to turn unstructured conversations into

    Users
    • Supervisor
    • Quality Analyst
    Industries
    • Consumer Services
    • Food & Beverages
    Market Segment
    • 58% Mid-Market
    • 30% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Level AI Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    77
    Helpful
    54
    Efficiency
    43
    Accuracy
    37
    User Interface
    34
    Cons
    Inaccuracy
    22
    Slow Performance
    17
    Accuracy Issues
    14
    Translation Accuracy
    13
    AI Inaccuracy
    12
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Level AI features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.3
    9.0
    Quality of Support
    Average: 9.1
    8.9
    Ease of Use
    Average: 9.1
    9.0
    Ease of Admin
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Level AI
    Company Website
    Year Founded
    2018
    HQ Location
    Mountain View, US
    Twitter
    @TheLevelAI
    201 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    210 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Level AI is the intelligence and orchestration layer for customer experience. We analyze 100% of customer interactions across voice, chat, email, and messaging to turn unstructured conversations into

Users
  • Supervisor
  • Quality Analyst
Industries
  • Consumer Services
  • Food & Beverages
Market Segment
  • 58% Mid-Market
  • 30% Enterprise
Level AI Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
77
Helpful
54
Efficiency
43
Accuracy
37
User Interface
34
Cons
Inaccuracy
22
Slow Performance
17
Accuracy Issues
14
Translation Accuracy
13
AI Inaccuracy
12
View All Pros and Cons
Level AI features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.3
9.0
Quality of Support
Average: 9.1
8.9
Ease of Use
Average: 9.1
9.0
Ease of Admin
Average: 8.9
Seller Details
Seller
Level AI
Company Website
Year Founded
2018
HQ Location
Mountain View, US
Twitter
@TheLevelAI
201 Twitter followers
LinkedIn® Page
www.linkedin.com
210 employees on LinkedIn®
CTM (formerly CallTrackingMetrics)
(760)4.5 out of 5
Optimized for quick response
View top Consulting Services for CTM (formerly CallTrackingMetrics)
Save to My Lists
Entry Level Price:$79.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    CTM helps businesses turn everyday conversations into growth. Trusted by more than 100,000 users worldwide, including leading brands like Tinuiti, Morgan & Morgan, Tutor Doctor, and ServiceMaster,

    Users
    • Owner
    • President
    Industries
    • Marketing and Advertising
    • Internet
    Market Segment
    • 65% Small-Business
    • 30% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • CTM (formerly CallTrackingMetrics) Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    49
    Ease of Use
    48
    Helpful
    42
    Call Tracking
    30
    Features
    26
    Cons
    Learning Curve
    23
    Difficult Navigation
    15
    Steep Learning Curve
    15
    Complexity
    14
    Missing Functionality
    13
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • CTM (formerly CallTrackingMetrics) features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.3
    9.0
    Quality of Support
    Average: 9.1
    8.6
    Ease of Use
    Average: 9.1
    8.6
    Ease of Admin
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    CTM
    Company Website
    Year Founded
    2009
    HQ Location
    231 Najoles Rd Suite 500, Millersville, MD 21108
    Twitter
    @CallTrac
    3,792 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    93 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

CTM helps businesses turn everyday conversations into growth. Trusted by more than 100,000 users worldwide, including leading brands like Tinuiti, Morgan & Morgan, Tutor Doctor, and ServiceMaster,

Users
  • Owner
  • President
Industries
  • Marketing and Advertising
  • Internet
Market Segment
  • 65% Small-Business
  • 30% Mid-Market
CTM (formerly CallTrackingMetrics) Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
49
Ease of Use
48
Helpful
42
Call Tracking
30
Features
26
Cons
Learning Curve
23
Difficult Navigation
15
Steep Learning Curve
15
Complexity
14
Missing Functionality
13
View All Pros and Cons
CTM (formerly CallTrackingMetrics) features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.3
9.0
Quality of Support
Average: 9.1
8.6
Ease of Use
Average: 9.1
8.6
Ease of Admin
Average: 8.9
Seller Details
Seller
CTM
Company Website
Year Founded
2009
HQ Location
231 Najoles Rd Suite 500, Millersville, MD 21108
Twitter
@CallTrac
3,792 Twitter followers
LinkedIn® Page
www.linkedin.com
93 employees on LinkedIn®
G2 Advertising
Sponsored
G2 Advertising
Get 2x conversion than Google Ads with G2 Advertising!
G2 Advertising places your product in premium positions on high-traffic pages and on targeted competitor pages to reach buyers at key comparison moments.
Learn More
WhatConverts
(290)4.9 out of 5
Optimized for quick response
15th Easiest To Use in Speech Analytics software
Save to My Lists
Entry Level Price:$30.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    WhatConverts is an all-in-one lead tracking software for marketing agencies and their clients. WhatConverts automatically shows marketers and business owners how well their marketing is working.

    Users
    • Owner
    • CEO
    Industries
    • Marketing and Advertising
    • Construction
    Market Segment
    • 88% Small-Business
    • 11% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • WhatConverts is a platform that provides lead tracking and conversion optimization for businesses and marketing agencies.
    • Reviewers frequently mention the exceptional support team, the ease of use and integration of the platform, and the valuable insights provided by the AI lead summary, keyword detection, and intent detection features.
    • Reviewers experienced some difficulties with the setup and understanding of reports, occasional bugs, and additional costs for transcription usage on top of the monthly subscription.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • WhatConverts Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    91
    Helpful
    69
    Ease of Use
    63
    Easy Setup
    36
    Attribution Accuracy
    34
    Cons
    Expensive
    18
    Missing Features
    12
    Learning Curve
    11
    Integration Issues
    10
    Learning Difficulty
    8
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • WhatConverts features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 9.3
    9.9
    Quality of Support
    Average: 9.1
    9.2
    Ease of Use
    Average: 9.1
    9.4
    Ease of Admin
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    WhatConverts
    Company Website
    Year Founded
    2014
    HQ Location
    Charlotte, NC
    Twitter
    @whatconverts
    275 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    43 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

WhatConverts is an all-in-one lead tracking software for marketing agencies and their clients. WhatConverts automatically shows marketers and business owners how well their marketing is working.

Users
  • Owner
  • CEO
Industries
  • Marketing and Advertising
  • Construction
Market Segment
  • 88% Small-Business
  • 11% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • WhatConverts is a platform that provides lead tracking and conversion optimization for businesses and marketing agencies.
  • Reviewers frequently mention the exceptional support team, the ease of use and integration of the platform, and the valuable insights provided by the AI lead summary, keyword detection, and intent detection features.
  • Reviewers experienced some difficulties with the setup and understanding of reports, occasional bugs, and additional costs for transcription usage on top of the monthly subscription.
WhatConverts Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
91
Helpful
69
Ease of Use
63
Easy Setup
36
Attribution Accuracy
34
Cons
Expensive
18
Missing Features
12
Learning Curve
11
Integration Issues
10
Learning Difficulty
8
View All Pros and Cons
WhatConverts features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.3
9.9
Quality of Support
Average: 9.1
9.2
Ease of Use
Average: 9.1
9.4
Ease of Admin
Average: 8.9
Seller Details
Seller
WhatConverts
Company Website
Year Founded
2014
HQ Location
Charlotte, NC
Twitter
@whatconverts
275 Twitter followers
LinkedIn® Page
www.linkedin.com
43 employees on LinkedIn®
Puzzel CX Platform
(141)4.6 out of 5
Optimized for quick response
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Puzzel is a leading European provider of cloud contact centre solutions, offering a customer-centric, AI-powered CX ecosystem designed to give organisations full control and visibility over the entire

    Users
    No information available
    Industries
    • Telecommunications
    • Oil & Energy
    Market Segment
    • 50% Mid-Market
    • 23% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Puzzel CX Platform Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    60
    Customer Support
    44
    Helpful
    44
    Efficiency
    32
    User Interface
    25
    Cons
    Missing Features
    13
    Limited Customization
    12
    Complexity
    8
    Learning Curve
    8
    Poor Reporting
    8
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Puzzel CX Platform features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.3
    8.9
    Quality of Support
    Average: 9.1
    8.7
    Ease of Use
    Average: 9.1
    8.5
    Ease of Admin
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Puzzel
    Company Website
    HQ Location
    Alna District, Oslo
    LinkedIn® Page
    www.linkedin.com
    346 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Puzzel is a leading European provider of cloud contact centre solutions, offering a customer-centric, AI-powered CX ecosystem designed to give organisations full control and visibility over the entire

Users
No information available
Industries
  • Telecommunications
  • Oil & Energy
Market Segment
  • 50% Mid-Market
  • 23% Small-Business
Puzzel CX Platform Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
60
Customer Support
44
Helpful
44
Efficiency
32
User Interface
25
Cons
Missing Features
13
Limited Customization
12
Complexity
8
Learning Curve
8
Poor Reporting
8
View All Pros and Cons
Puzzel CX Platform features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.3
8.9
Quality of Support
Average: 9.1
8.7
Ease of Use
Average: 9.1
8.5
Ease of Admin
Average: 8.9
Seller Details
Seller
Puzzel
Company Website
HQ Location
Alna District, Oslo
LinkedIn® Page
www.linkedin.com
346 employees on LinkedIn®
Invoca
(963)4.5 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Which of your campaigns drive the best phone leads? Are you losing sales because of bad call experiences? Are you getting credit for all of your conversions? Invoca helps businesses drive revenue g

    Users
    • Digital Marketing Manager
    • Marketing Manager
    Industries
    • Marketing and Advertising
    • Hospital & Health Care
    Market Segment
    • 38% Small-Business
    • 33% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Invoca Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    33
    Ease of Use
    29
    Analytics
    26
    Customer Support
    25
    Reporting
    21
    Cons
    Learning Curve
    10
    Missing Features
    10
    Complexity
    9
    Steep Learning Curve
    9
    Call Issues
    8
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Invoca features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.3
    9.1
    Quality of Support
    Average: 9.1
    8.4
    Ease of Use
    Average: 9.1
    8.3
    Ease of Admin
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Invoca
    Company Website
    Year Founded
    2008
    HQ Location
    Santa Barbara, CA
    Twitter
    @Invoca
    4,206 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    391 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Which of your campaigns drive the best phone leads? Are you losing sales because of bad call experiences? Are you getting credit for all of your conversions? Invoca helps businesses drive revenue g

Users
  • Digital Marketing Manager
  • Marketing Manager
Industries
  • Marketing and Advertising
  • Hospital & Health Care
Market Segment
  • 38% Small-Business
  • 33% Mid-Market
Invoca Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
33
Ease of Use
29
Analytics
26
Customer Support
25
Reporting
21
Cons
Learning Curve
10
Missing Features
10
Complexity
9
Steep Learning Curve
9
Call Issues
8
View All Pros and Cons
Invoca features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.3
9.1
Quality of Support
Average: 9.1
8.4
Ease of Use
Average: 9.1
8.3
Ease of Admin
Average: 8.9
Seller Details
Seller
Invoca
Company Website
Year Founded
2008
HQ Location
Santa Barbara, CA
Twitter
@Invoca
4,206 Twitter followers
LinkedIn® Page
www.linkedin.com
391 employees on LinkedIn®
Sprinklr Service
(722)4.3 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:$3,600.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers rea

    Users
    • Social Media Manager
    • Social Media Specialist
    Industries
    • Consumer Services
    • Marketing and Advertising
    Market Segment
    • 41% Enterprise
    • 30% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Sprinklr Service is a unified platform for customer service across all digital channels, combining AI-driven insights with real-time engagement to deliver consistent, personalized support at scale.
    • Users like Sprinklr Service's ability to engage directly with clients across all social media platforms, manage agents in one place, and provide a 360° view of the customer, which is crucial for improving strategy and content.
    • Users experienced issues with the platform being complex and requiring multiple steps to complete simple tasks, occasional performance slowdowns when handling large volumes of data, and a non-responsive customer service.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Sprinklr Service Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    98
    Features
    73
    Helpful
    54
    Efficiency
    45
    Customer Support
    41
    Cons
    Missing Features
    33
    Complexity
    30
    Slow Loading
    29
    Learning Curve
    28
    Steep Learning Curve
    24
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Sprinklr Service features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 9.3
    8.1
    Quality of Support
    Average: 9.1
    8.3
    Ease of Use
    Average: 9.1
    8.1
    Ease of Admin
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Sprinklr
    Company Website
    Year Founded
    2009
    HQ Location
    New York
    Twitter
    @Sprinklr
    38,215 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    4,340 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers rea

Users
  • Social Media Manager
  • Social Media Specialist
Industries
  • Consumer Services
  • Marketing and Advertising
Market Segment
  • 41% Enterprise
  • 30% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Sprinklr Service is a unified platform for customer service across all digital channels, combining AI-driven insights with real-time engagement to deliver consistent, personalized support at scale.
  • Users like Sprinklr Service's ability to engage directly with clients across all social media platforms, manage agents in one place, and provide a 360° view of the customer, which is crucial for improving strategy and content.
  • Users experienced issues with the platform being complex and requiring multiple steps to complete simple tasks, occasional performance slowdowns when handling large volumes of data, and a non-responsive customer service.
Sprinklr Service Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
98
Features
73
Helpful
54
Efficiency
45
Customer Support
41
Cons
Missing Features
33
Complexity
30
Slow Loading
29
Learning Curve
28
Steep Learning Curve
24
View All Pros and Cons
Sprinklr Service features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 9.3
8.1
Quality of Support
Average: 9.1
8.3
Ease of Use
Average: 9.1
8.1
Ease of Admin
Average: 8.9
Seller Details
Seller
Sprinklr
Company Website
Year Founded
2009
HQ Location
New York
Twitter
@Sprinklr
38,215 Twitter followers
LinkedIn® Page
www.linkedin.com
4,340 employees on LinkedIn®
Avaya Experience Platform
(181)4.1 out of 5
View top Consulting Services for Avaya Experience Platform
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The Avaya Experience Platform aims to turn moments with customers into momentum for businesses by making it easier to deliver memorable experiences across all channels and devices, at all times, givin

    Users
    • Telecom engineer
    Industries
    • Telecommunications
    • Information Technology and Services
    Market Segment
    • 52% Enterprise
    • 34% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Avaya Experience Platform Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Calling Features
    2
    Analytics
    1
    Call Quality
    1
    Connectivity
    1
    Ease of Use
    1
    Cons
    Complexity
    1
    Customization Difficulty
    1
    Difficult Implementation
    1
    Difficult Setup
    1
    Error Handling
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Avaya Experience Platform features and usability ratings that predict user satisfaction
    7.9
    Has the product been a good partner in doing business?
    Average: 9.3
    8.2
    Quality of Support
    Average: 9.1
    8.4
    Ease of Use
    Average: 9.1
    7.8
    Ease of Admin
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Avaya
    Year Founded
    2000
    HQ Location
    Durham, North Carolina
    Twitter
    @Avaya
    36,855 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    11,893 employees on LinkedIn®
    Ownership
    NYSE: AVYA
Product Description
How are these determined?Information
This description is provided by the seller.

The Avaya Experience Platform aims to turn moments with customers into momentum for businesses by making it easier to deliver memorable experiences across all channels and devices, at all times, givin

Users
  • Telecom engineer
Industries
  • Telecommunications
  • Information Technology and Services
Market Segment
  • 52% Enterprise
  • 34% Mid-Market
Avaya Experience Platform Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Calling Features
2
Analytics
1
Call Quality
1
Connectivity
1
Ease of Use
1
Cons
Complexity
1
Customization Difficulty
1
Difficult Implementation
1
Difficult Setup
1
Error Handling
1
View All Pros and Cons
Avaya Experience Platform features and usability ratings that predict user satisfaction
7.9
Has the product been a good partner in doing business?
Average: 9.3
8.2
Quality of Support
Average: 9.1
8.4
Ease of Use
Average: 9.1
7.8
Ease of Admin
Average: 8.9
Seller Details
Seller
Avaya
Year Founded
2000
HQ Location
Durham, North Carolina
Twitter
@Avaya
36,855 Twitter followers
LinkedIn® Page
www.linkedin.com
11,893 employees on LinkedIn®
Ownership
NYSE: AVYA
Maqsam
(52)4.6 out of 5
10th Easiest To Use in Speech Analytics software
Save to My Lists
Entry Level Price:Starting at $45.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Maqsam is the leading Arabic AI-powered Contact Center Solution in the MENA region, revolutionizing customer experience. Support and sales teams can automate tasks, increase efficiency, and drive reve

    Users
    No information available
    Industries
    • Information Technology and Services
    • Financial Services
    Market Segment
    • 46% Mid-Market
    • 44% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Maqsam Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    10
    Helpful
    7
    Customer Support
    6
    Features
    5
    Call Management
    4
    Cons
    Call Issues
    4
    Call Quality Issues
    2
    Complexity
    2
    Filtering Issues
    2
    Poor Call Quality
    2
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Maqsam features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.3
    9.0
    Quality of Support
    Average: 9.1
    9.1
    Ease of Use
    Average: 9.1
    8.9
    Ease of Admin
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Maqsam
    Year Founded
    2019
    HQ Location
    Al Rabie District, SA
    Twitter
    @MaqsamHQ
    265 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    139 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Maqsam is the leading Arabic AI-powered Contact Center Solution in the MENA region, revolutionizing customer experience. Support and sales teams can automate tasks, increase efficiency, and drive reve

Users
No information available
Industries
  • Information Technology and Services
  • Financial Services
Market Segment
  • 46% Mid-Market
  • 44% Small-Business
Maqsam Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
10
Helpful
7
Customer Support
6
Features
5
Call Management
4
Cons
Call Issues
4
Call Quality Issues
2
Complexity
2
Filtering Issues
2
Poor Call Quality
2
View All Pros and Cons
Maqsam features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.3
9.0
Quality of Support
Average: 9.1
9.1
Ease of Use
Average: 9.1
8.9
Ease of Admin
Average: 8.9
Seller Details
Seller
Maqsam
Year Founded
2019
HQ Location
Al Rabie District, SA
Twitter
@MaqsamHQ
265 Twitter followers
LinkedIn® Page
www.linkedin.com
139 employees on LinkedIn®
Dubber Platform
(17)4.9 out of 5
8th Easiest To Use in Speech Analytics software
Save to My Lists
Entry Level Price:$14.95 Per User, Per M...
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Dubber is the world’s #1 Unified Cloud Call Recording & Voice AI solution for compliance and sales & service performance. Dubber’s fully compliant call recording solution can be switched on

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 65% Small-Business
    • 18% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Dubber Platform Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1
    Easy Setup
    1
    Cons
    This product has not yet received any negative sentiments.
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Dubber Platform features and usability ratings that predict user satisfaction
    9.8
    Has the product been a good partner in doing business?
    Average: 9.3
    9.8
    Quality of Support
    Average: 9.1
    9.8
    Ease of Use
    Average: 9.1
    9.3
    Ease of Admin
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Dubber
    Year Founded
    2011
    HQ Location
    Melbourne, VIC
    Twitter
    @dubberapp
    1,470 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    109 employees on LinkedIn®
    Ownership
    ASX: DUB
Product Description
How are these determined?Information
This description is provided by the seller.

Dubber is the world’s #1 Unified Cloud Call Recording & Voice AI solution for compliance and sales & service performance. Dubber’s fully compliant call recording solution can be switched on

Users
No information available
Industries
No information available
Market Segment
  • 65% Small-Business
  • 18% Mid-Market
Dubber Platform Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1
Easy Setup
1
Cons
This product has not yet received any negative sentiments.
View All Pros and Cons
Dubber Platform features and usability ratings that predict user satisfaction
9.8
Has the product been a good partner in doing business?
Average: 9.3
9.8
Quality of Support
Average: 9.1
9.8
Ease of Use
Average: 9.1
9.3
Ease of Admin
Average: 8.9
Seller Details
Seller
Dubber
Year Founded
2011
HQ Location
Melbourne, VIC
Twitter
@dubberapp
1,470 Twitter followers
LinkedIn® Page
www.linkedin.com
109 employees on LinkedIn®
Ownership
ASX: DUB
Prodigal
(55)4.9 out of 5
7th Easiest To Use in Speech Analytics software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Prodigal maximizes payments for lenders and debt collectors by building dynamic strategies and motivating consumers with highly engaging, personalized treatments. Our advanced genAI has been trained

    Users
    No information available
    Industries
    • Financial Services
    • Consumer Services
    Market Segment
    • 64% Mid-Market
    • 20% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Prodigal Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    2
    Accuracy
    1
    Agent Management
    1
    Call Monitoring
    1
    Customer Support
    1
    Cons
    Accuracy Issues
    2
    Inaccuracy
    2
    Call Issues
    1
    Inaccurate Data Analysis
    1
    Poor User Experience
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Prodigal features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 9.3
    9.8
    Quality of Support
    Average: 9.1
    9.6
    Ease of Use
    Average: 9.1
    9.5
    Ease of Admin
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Prodigal
    Year Founded
    2018
    HQ Location
    Mountain View, US
    Twitter
    @ProdigalTech
    304 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    80 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Prodigal maximizes payments for lenders and debt collectors by building dynamic strategies and motivating consumers with highly engaging, personalized treatments. Our advanced genAI has been trained

Users
No information available
Industries
  • Financial Services
  • Consumer Services
Market Segment
  • 64% Mid-Market
  • 20% Small-Business
Prodigal Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
2
Accuracy
1
Agent Management
1
Call Monitoring
1
Customer Support
1
Cons
Accuracy Issues
2
Inaccuracy
2
Call Issues
1
Inaccurate Data Analysis
1
Poor User Experience
1
View All Pros and Cons
Prodigal features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.3
9.8
Quality of Support
Average: 9.1
9.6
Ease of Use
Average: 9.1
9.5
Ease of Admin
Average: 8.9
Seller Details
Seller
Prodigal
Year Founded
2018
HQ Location
Mountain View, US
Twitter
@ProdigalTech
304 Twitter followers
LinkedIn® Page
www.linkedin.com
80 employees on LinkedIn®
Balto
(573)4.8 out of 5
Optimized for quick response
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Balto is the AI workforce for the contact center. Balto delivers a complete contact center solution in a single license, uniting best-in-class Agent Assist, QA, Compliance, Coaching, Notes, and Ins

    Users
    • Medicare Sales Representative
    • MSR
    Industries
    • Insurance
    • Consumer Services
    Market Segment
    • 48% Mid-Market
    • 25% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Balto Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    55
    Ease of Use
    51
    Accuracy
    22
    AI Summary
    19
    Call Recording
    18
    Cons
    Call Issues
    27
    Accuracy Issues
    16
    AI Inaccuracy
    12
    Voice Recognition Issues
    11
    Missing Features
    10
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Balto features and usability ratings that predict user satisfaction
    9.8
    Has the product been a good partner in doing business?
    Average: 9.3
    9.6
    Quality of Support
    Average: 9.1
    9.6
    Ease of Use
    Average: 9.1
    9.4
    Ease of Admin
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Balto
    Company Website
    Year Founded
    2017
    HQ Location
    St Louis, US
    Twitter
    @balto_ai
    246 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    159 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Balto is the AI workforce for the contact center. Balto delivers a complete contact center solution in a single license, uniting best-in-class Agent Assist, QA, Compliance, Coaching, Notes, and Ins

Users
  • Medicare Sales Representative
  • MSR
Industries
  • Insurance
  • Consumer Services
Market Segment
  • 48% Mid-Market
  • 25% Enterprise
Balto Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
55
Ease of Use
51
Accuracy
22
AI Summary
19
Call Recording
18
Cons
Call Issues
27
Accuracy Issues
16
AI Inaccuracy
12
Voice Recognition Issues
11
Missing Features
10
View All Pros and Cons
Balto features and usability ratings that predict user satisfaction
9.8
Has the product been a good partner in doing business?
Average: 9.3
9.6
Quality of Support
Average: 9.1
9.6
Ease of Use
Average: 9.1
9.4
Ease of Admin
Average: 8.9
Seller Details
Seller
Balto
Company Website
Year Founded
2017
HQ Location
St Louis, US
Twitter
@balto_ai
246 Twitter followers
LinkedIn® Page
www.linkedin.com
159 employees on LinkedIn®
Sestek Speech Analytics
(22)4.8 out of 5
6th Easiest To Use in Speech Analytics software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Sestek is a global technology vendor working on conversational AI and analytics solutions for customer service since 2000. Sestek helps companies become more data-driven, improve in efficiency, and pr

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 55% Enterprise
    • 45% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Sestek Speech Analytics features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.3
    9.6
    Quality of Support
    Average: 9.1
    9.1
    Ease of Use
    Average: 9.1
    9.3
    Ease of Admin
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Sestek
    Year Founded
    2000
    HQ Location
    Istanbul, Turkey
    Twitter
    @SESTEK
    516 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    201 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Sestek is a global technology vendor working on conversational AI and analytics solutions for customer service since 2000. Sestek helps companies become more data-driven, improve in efficiency, and pr

Users
No information available
Industries
No information available
Market Segment
  • 55% Enterprise
  • 45% Mid-Market
Sestek Speech Analytics features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.3
9.6
Quality of Support
Average: 9.1
9.1
Ease of Use
Average: 9.1
9.3
Ease of Admin
Average: 8.9
Seller Details
Seller
Sestek
Year Founded
2000
HQ Location
Istanbul, Turkey
Twitter
@SESTEK
516 Twitter followers
LinkedIn® Page
www.linkedin.com
201 employees on LinkedIn®
Robylon AI
(42)5.0 out of 5
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Robylon is your complete customer support automation platform. Our advanced AI agent resolves up to 90% of customer queries across chat, email, and voice using proprietary intelligent workflows, while

    Users
    No information available
    Industries
    • Computer Software
    Market Segment
    • 83% Small-Business
    • 7% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Robylon AI Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Artificial Intelligence
    27
    Automation
    25
    Efficiency
    25
    Customer Satisfaction
    24
    Ease of Use
    23
    Cons
    Learning Curve
    2
    Limited AI Capabilities
    2
    Accent Recognition
    1
    AI Performance
    1
    Chat Issues
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Robylon AI features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.3
    9.8
    Quality of Support
    Average: 9.1
    9.8
    Ease of Use
    Average: 9.1
    9.7
    Ease of Admin
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Robylon AI
    Year Founded
    2024
    HQ Location
    San Francisco, US
    LinkedIn® Page
    linkedin.com
    16 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Robylon is your complete customer support automation platform. Our advanced AI agent resolves up to 90% of customer queries across chat, email, and voice using proprietary intelligent workflows, while

Users
No information available
Industries
  • Computer Software
Market Segment
  • 83% Small-Business
  • 7% Mid-Market
Robylon AI Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Artificial Intelligence
27
Automation
25
Efficiency
25
Customer Satisfaction
24
Ease of Use
23
Cons
Learning Curve
2
Limited AI Capabilities
2
Accent Recognition
1
AI Performance
1
Chat Issues
1
View All Pros and Cons
Robylon AI features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.3
9.8
Quality of Support
Average: 9.1
9.8
Ease of Use
Average: 9.1
9.7
Ease of Admin
Average: 8.9
Seller Details
Seller
Robylon AI
Year Founded
2024
HQ Location
San Francisco, US
LinkedIn® Page
linkedin.com
16 employees on LinkedIn®
NUACOM
(256)4.8 out of 5
11th Easiest To Use in Speech Analytics software
Save to My Lists
Entry Level Price:Starting at $19.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Trusted by more than 25,000 users Nuacom is a business phone and contact center platform that helps teams manage voice communications, call routing, and contextual analytics across devices and systems

    Users
    • Director
    • Managing Director
    Industries
    • Leisure, Travel & Tourism
    • Computer Software
    Market Segment
    • 93% Small-Business
    • 7% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • NUACOM Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    81
    Ease of Use
    73
    Helpful
    73
    Easy Setup
    59
    Customer Service
    35
    Cons
    Call Issues
    10
    Call Limitations
    6
    Missing Features
    6
    Connection Issues
    5
    Difficult Setup
    5
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • NUACOM features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.3
    9.7
    Quality of Support
    Average: 9.1
    9.4
    Ease of Use
    Average: 9.1
    9.3
    Ease of Admin
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    NUACOM
    Year Founded
    2009
    HQ Location
    Ireland
    Twitter
    @nuacomie
    868 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    40 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Trusted by more than 25,000 users Nuacom is a business phone and contact center platform that helps teams manage voice communications, call routing, and contextual analytics across devices and systems

Users
  • Director
  • Managing Director
Industries
  • Leisure, Travel & Tourism
  • Computer Software
Market Segment
  • 93% Small-Business
  • 7% Mid-Market
NUACOM Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
81
Ease of Use
73
Helpful
73
Easy Setup
59
Customer Service
35
Cons
Call Issues
10
Call Limitations
6
Missing Features
6
Connection Issues
5
Difficult Setup
5
View All Pros and Cons
NUACOM features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.3
9.7
Quality of Support
Average: 9.1
9.4
Ease of Use
Average: 9.1
9.3
Ease of Admin
Average: 8.9
Seller Details
Seller
NUACOM
Year Founded
2009
HQ Location
Ireland
Twitter
@nuacomie
868 Twitter followers
LinkedIn® Page
www.linkedin.com
40 employees on LinkedIn®
Ender Turing
(42)4.8 out of 5
5th Easiest To Use in Speech Analytics software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Ender Turing is an AI-driven platform designed to enhance customer experience and employee performance in contact centers. By analyzing voice and digital interactions, it provides real-time insights t

    Users
    No information available
    Industries
    • Financial Services
    • Retail
    Market Segment
    • 60% Enterprise
    • 36% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Ender Turing features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.3
    9.9
    Quality of Support
    Average: 9.1
    9.5
    Ease of Use
    Average: 9.1
    9.6
    Ease of Admin
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Ender Turing
    Year Founded
    2018
    HQ Location
    Tallinn, Harjumaa
    Twitter
    @EnderTuring
    75 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    11 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Ender Turing is an AI-driven platform designed to enhance customer experience and employee performance in contact centers. By analyzing voice and digital interactions, it provides real-time insights t

Users
No information available
Industries
  • Financial Services
  • Retail
Market Segment
  • 60% Enterprise
  • 36% Mid-Market
Ender Turing features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.3
9.9
Quality of Support
Average: 9.1
9.5
Ease of Use
Average: 9.1
9.6
Ease of Admin
Average: 8.9
Seller Details
Seller
Ender Turing
Year Founded
2018
HQ Location
Tallinn, Harjumaa
Twitter
@EnderTuring
75 Twitter followers
LinkedIn® Page
www.linkedin.com
11 employees on LinkedIn®
Filters
Filter
Clear Filter
More Filters
Market Segments
All Segments
Small Business
Mid Market
Enterprise
Avg. Customer Review
Language
Pricing
Sort by
Clear All
  • Segment
Clear Filter
More Filters
Market Segments
All Segments
Small Business
Mid Market
Enterprise
Avg. Customer Review
Language
Pricing
Sort by
Clear All
150 Listings in Speech Analytics Available
  • Sort By:
    G2 Score

Recommended For You

Microsoft SQL Server
Cleo Integration Cloud
TrueCommerce EDI
SnapLogic Intelligent Integration Platform (IIP)
Martini