Maqsam
90 reviews
- 1 profiles
- 6 categories
Average star rating
4.7
Serving customers since
2019
Maqsam Reviews
AM
Verified User in Medical Practice
Fast and easy-to-use performance with supportive and cooperative sales.
The speed of performance when creating an account, the ease of using the application for users, in addition to the significant and fruitful cooperation of the support and sales team.
AR
Verified User in Retail
Arabic-Native Call Routing Built for GCC Contact Centers
Maqsam was the first Arabic-native call routing system I worked with, and that alone made a significant difference in how we operate across GCC markets. What stood out most was how well the platform understood the regional context from Arabic IVR flows to local number management across UAE, KSA, Kuwait, Bahrain, Oman, and Qatar.
Beyond that, the API capabilities were a real advantage being able to pull call data programmatically allowed us to build custom monitoring and reporting systems directly on top of Maqsam's infrastructure. The call analytics and agent performance visibility also gave us the foundation to track inbound volumes by queue and country, which was critical for our daily CS operations. Overall, it's a platform that genuinely fits the GCC contact center environment in a way that generic global tools simply don't
ES
Ezz Eldin S.
Sales Account Management | Driving Sales and Operational EfficiencyAbout
What is Maqsam?
Maqsam is where Arabia’s most loved businesses turn customer service into a delight, with solutions that are simple to use and ready to scale. We built this platform, rich with culturally intelligent features and powered with a natively Arabic AI agent, to help our clients connect, listen, and deliver exceptional service, one conversation at a time.
Details
Year Founded
2019
Website
maqsam.com