EV Reach Reviews & Product Details

I am from the IT area and what I have liked most about this tool is how intuitive the visualization of the ticket queue by user group is, as well as the tasks assigned to me. Review collected by and hosted on G2.com.

This year we have experienced issues with slowness and at times it has remained somewhat slow. It has been reported to support and resolved promptly. Review collected by and hosted on G2.com.

Remote Desktop and Access with EVReach Client. Secure and unattended remote session with multi-monitor support allows our IT Department to troublehshoot our workstations.

Automation and Scripting: We deploy our core banking software to all 100+ workstations with EVReach bulit-in tools fo automating routing tasks like software deployment, patch managment and reducing manual effort.

Integration and Security: Deep AD Integration for device discovery is convinient for our organization. As a onboarding task, we unload EZReach for all workstations. Review collected by and hosted on G2.com.

Some users report occasional shortcomings in automation reliability and user interface intuitiveness, potentially requiring a learning curve for new admins.

Pricing can be higher for smaller setups, though it's justified for enterprise features in banking. Review collected by and hosted on G2.com.

I like that EV Reach works on demand whenever the user has an issue. I appreciate the ability to see firsthand the issue the user is having so it can be resolved in a timely manner. I also value the remote access to a device to troubleshoot and correct an issue. Review collected by and hosted on G2.com.

I find the interface clunky and hard to use. It's hard to set up and configure, and then sometimes fails on connection. TeamViewer is more straightforward in this regard. The initial setup was difficult, and we needed an MSP for the initial install. Review collected by and hosted on G2.com.

I love how EV Reach allows us to effectively connect with students and staff who are constantly moving around the campus, providing a seamless way to stay connected. The capability to remotely control external computers is particularly impressive, as it's achieved by the simple process of users clicking on an external link and entering a code. This feature significantly helps in resolving external issues faced by our parent community, who often lack the IT skills required to navigate our portals. It empowers us to see what they are seeing, thereby simplifying troubleshooting and providing a much-needed bridge for effective communication and assistance. Additionally, setting up EV Reach has been straightforward and hassle-free. Installing it on a server and installing the clients was smooth, and everything has been working well since. The experience has been fantastic overall, leading me to give it an enthusiastic 10 out of 10 rating. Review collected by and hosted on G2.com.

I have an issue with the support for EV Reach, which operates in US time zones. This creates a significant time barrier for us based in Australia, making it difficult to get timely assistance. Review collected by and hosted on G2.com.

I truly appreciate how EV Reach simplifies and enhances my work by providing an efficient way to deploy software and scripts across both large and small networks. This capability greatly assists in managing our technology infrastructure without the need for physical presence, as I can provide remote support, interact with users' desktops, and resolve issues all from one platform. This remote support feature has saved me significant time and effort by eliminating the need to visit each user's desk physically. The setup process was also a breeze, being super straightforward, which allowed me to integrate it smoothly into our environment despite some minor challenges with script deployment. Moreover, the wide array of functionalities that EV Reach offers is impressive; I use almost every feature available, such as verifying user login sessions with the power function and utilizing the scripting function for tackling desktop issues. It seamlessly allows me to deploy software as MSI, MSIX, or EXE files effectively. Additionally, EV Reach complements Active Directory management splendidly, amplifying its capabilities for managing users and workstations significantly. Overall, the software serves as an indispensable tool in my tech stack, enhancing productivity and operational ease immensely. Also, my willingness to repurchase and my strong recommendation rating reflect my satisfaction and trust in EV Reach's unique benefits. Review collected by and hosted on G2.com.

I found challenges in the deployment of scripts and ensuring they integrate correctly within the environment. Additionally, I experienced difficulties in renewing the contract, as our attempts to repurchase EV Reach were met with a lack of response from their team. This created uncertainty and frustration in the process. Furthermore, there are unresolved questions regarding how our network interacts with the software, which necessitates technical discussions with engineers. This indicates a need for more comprehensive support or clearer documentation to address network integration concerns. Review collected by and hosted on G2.com.

What I appreciate most about EV Reach is its unified endpoint management. Bringing all the support and management tools together in one centralized console significantly accelerates workflows. Additionally, its outstanding performance and rapid access truly stand out, easily surpassing many other competing solutions. Review collected by and hosted on G2.com.

One downside is that the main management console is inherently linked to the Windows platform. This reliance can pose operational challenges or be inconvenient for IT teams who mainly use other operating systems such as macOS or Linux. Review collected by and hosted on G2.com.

I like the seamless device transitions and the easy-to-use interface. It helps me assist my customers more quickly, and I don't have to fumble around with the tool. Review collected by and hosted on G2.com.

I would love to be able to manage print properties remotely. I cannot even open and see printer properties via remote device management. One of the integrated things we do often is sending files between computers with SMB, it would be nice if this was built-in to the interface like clipboard access. Review collected by and hosted on G2.com.

The solution allows for an efficient unification of Active Directory services, both for users and machines, while facilitating the management of workstations. Problem resolution is greatly facilitated by the ability to inject scripts and distribute software remotely. The control is quick and powerful. I consult my Active Directory with EvReach daily. Review collected by and hosted on G2.com.

I have several domain controllers and I find that DNS resolution is sometimes unpredictable. Review collected by and hosted on G2.com.

It is amazing. I can remote to PC's by host name or IP address but the best part is you can actually remote to the PC and run commands in the command line without the user knowing (without disturbing the user) I use it to run commands, check who is logged into the PC, get network information and more!" There is also a live call option that is built into goverland so you can actually call or chat with the user! Review collected by and hosted on G2.com.

Nothing I think your product is amazing it has assisted me with maximizing my productivity as a tier 2 technician at the largest credit union in my state! Review collected by and hosted on G2.com.