It is very easy to connect to computers to check system errors, manage your domain, servers and computers. Easily locate OUs, computers, servers and Workstations. Edit registry, check processes, Schedules, Events..etc. You can create calls to System tools to manage remote computers.
Sometimes the services on the remote machines crash and the remote connection fails, you need to uninstall and install the services again and some times is a bit difficult. You can not deploy the services or remote command to Ous or to a bunch of computers/servers, it need to be done one by one.
Test it! It's very good and useful.
The remote support of the tool is very good, we can control a computer located in the other side of the world. We do not neet to personate in front of the computer to solve a problem. It's faster to connect to the computer rather than go to the computer, maybe located in the other side of the building.