SolarWinds DameWare Remote Support Reviews & Product Details

Dameware® Remote Support is an affordable and easy-to-use remote support software designed to simplify and accelerate remote IT administration tasks for IT admins and support technicians. Dameware Remote Support includes the built-in Dameware Mini Remote Control for gaining remote access to Windows®, Linux®, and Mac® OS X® systems. Dameware is a trusted, award-winning brand used by thousands of organizations worldwide. Key Features: • Remotely control computers both inside and outside the network firewall • Supports remote desktop connection to Windows, Linux, and Mac OS X systems • Remotely manage and troubleshoot Windows computers and Active Directory® (AD) domains • Deliver on-the-go support with remote access from iOS® and Android® devices • Supports Smart Card logon and authentication

Seller

SolarWinds Worldwide LLC

Discussions

SolarWinds DameWare Remote Support Community

Languages Supported

German, English, Italian, Portuguese, Spanish

Overview by

Fatima Davis

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

15 months

View More Pricing Information

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SolarWinds DameWare Remote Support Media

SolarWinds DameWare Remote Support Demo - Anywhere, anytime remote assistance

IT issues know no bounds, so why should the ability to troubleshoot IT issues only be reserved for machines on the network? Initiate secure over-the-Internet remote connection with computers inside the LAN and over the internet.

SolarWinds DameWare Remote Support Demo - Simplify Windows administration

IT admins have enough on their plates without having to make house calls for IT troubleshooting. Use remote access to reboot systems, start/stop services and processes, copy/delete files, view and clear event logs, and more.

SolarWinds DameWare Remote Support Demo - Built-in remote admin tools

As if IT issues weren’t bad enough, a total halt to productivity to resolve them might not be necessary with the right tools. Offers system tools and TCP utilities to remotely troubleshoot computers without having to launch a full remote control session.

SolarWinds DameWare Remote Support Demo - Remotely manage Active Directory environments

Wouldn’t it be nice to be able to control who has access and who does not, and help the CEO gain access when he forgets his password? Manage multiple AD domains, groups, and users. Remotely unlock user accounts, reset passwords, and edit Group Policy.

SolarWinds DameWare Remote Support Demo - Export AD objects and system configs from remote computers

Knowing how a group of computers is configured, and what software is actually being employed, could help you get to the bottom of some of your most troubling questions. Easily export AD properties, system configurations, and software information in .CSV or .XML formats.

SolarWinds DameWare Remote Support Demo - Remote access to sleeping and powered-off computers

Don’t let non-responsive machines keep you from resolving IT issues. Remotely connect to out-of-band computers with Intel® vPro™ with AMT, Wake on LAN, and KVM support.

SolarWinds DameWare Remote Support Reviews (68)

Reviews

SolarWinds DameWare Remote Support Reviews (68)

Review Summary

Generated using AI from real user reviews

Users consistently praise the product for its ease of use and fast issue resolution, allowing IT professionals to quickly assist clients without unnecessary delays. The ability to provide unattended support and manage multiple devices seamlessly enhances productivity. However, some users note that the interface could benefit from modernization.

Pros & Cons

Generated from real user reviews

Remote Support (1) Remote Control (1) Remote Access (1) Ease of Use (1)

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Jeremy M.

Director of IT

Mid-Market (51-1000 emp.)

5/22/2020

"Must Have for your business"

5/5

What do you like best about SolarWinds DameWare Remote Support?

Fast Issue Resolution - When an end user has an issue, DRE helps you solve it fast. Avoid long connection or software response times.

Unattended Support - Don’t bother an end user unnecessarily; resolve their issues from behind the scenes.

From Anywhere to Everywhere - Get quick remote access from Windows, Mac OS X, or Linux to any desktop or mobile device such as Android or iOS.

High-Resolution Support - Crystal-clear visibility in HD, scaled by the capability of your network. Review collected by and hosted on G2.com.

What do you dislike about SolarWinds DameWare Remote Support?

I am able to do a lot of the work needed but there are a few areas which need improved. I am not able to go fully away from LogmeIn.com because there is still one thing it does which dameware doesn't. Otherwise its a near perfect product. Review collected by and hosted on G2.com.

Recommendations to others considering SolarWinds DameWare Remote Support:

Evaluate this product, you will never be disappointed. Review collected by and hosted on G2.com.

What problems is SolarWinds DameWare Remote Support solving and how is that benefiting you?

It allows me to see details of an endpoint, and even solve problems without fully connecting to that endpoint. I am able to kill rogue services remotely, sometimes before the user has issues, vastly improving ITSM. Review collected by and hosted on G2.com.

Verified User in Civic & Social Organization

Mid-Market (51-1000 emp.)

10/31/2016

"Good remote solution for low budget"

5/5

What do you like best about SolarWinds DameWare Remote Support?

Easy to use, autoinstall client and the price is very attractive for entreprise Review collected by and hosted on G2.com.

What do you dislike about SolarWinds DameWare Remote Support?

Bandwitch consumption is a bit high for this kind of product by default Review collected by and hosted on G2.com.

Recommendations to others considering SolarWinds DameWare Remote Support:

Low price.... per admin

Inventory function and diagnostic utility arr very interesting and user friendly... Review collected by and hosted on G2.com.

What problems is SolarWinds DameWare Remote Support solving and how is that benefiting you?

Remote control computer park, inventory and computer diagnostic Review collected by and hosted on G2.com.

Eric B.

Card and Station Specialist.

Enterprise (> 1000 emp.)

10/21/2024

"Excellent software to connect remotely to computers"

5/5

What do you like best about SolarWinds DameWare Remote Support?

The ease of use and number of features. Always working great! Review collected by and hosted on G2.com.

What do you dislike about SolarWinds DameWare Remote Support?

It does not look that great, but it's OK. Review collected by and hosted on G2.com.

Baskara S.

Network Security Specialist

Small-Business (50 or fewer emp.)

2/17/2024

"DameWare Mini Remote Control review"

3.5/5

What do you like best about SolarWinds DameWare Remote Support?

The delay and loading and error message pops. Review collected by and hosted on G2.com.

What do you dislike about SolarWinds DameWare Remote Support?

Way of giving me on the options for tools Review collected by and hosted on G2.com.

Greg K.

Enterprise (> 1000 emp.)

3/31/2023

"Cost-effective Remote Control solution"

4/5

What do you like best about SolarWinds DameWare Remote Support?

The central server mode was easy for admin of the system. Users could be quickly added by Active Directory group or by single users. The service could be installed remotely without any presence directly at the machine. As long as the PC name was know and an admin account was used, a connection was made. Review collected by and hosted on G2.com.

What do you dislike about SolarWinds DameWare Remote Support?

The PCs that could be connected MUST be on the same LAN. We needed to support machines at a subcontractor but could not utilize DMRC for the remote connection. File transfer with DMRC is not a simple task either. Review collected by and hosted on G2.com.

Verified User in Telecommunications

Enterprise (> 1000 emp.)

5/29/2023

"Reliable and easy to use Remote Support solution"

4.5/5

What do you like best about SolarWinds DameWare Remote Support?

Relatively lightweight, easy to maintain, and versatile, as it has different modules. Review collected by and hosted on G2.com.

What do you dislike about SolarWinds DameWare Remote Support?

Licensing is a bit pricy, but it is worth it. Review collected by and hosted on G2.com.

Jim R.

IT Director

Mid-Market (51-1000 emp.)

4/19/2023

"Quick and Easy tool for Remote Assist"

4.5/5

What do you like best about SolarWinds DameWare Remote Support?

DameWare is really easy to setup and use for remote assist when it comes to helping out members of my team. Review collected by and hosted on G2.com.

What do you dislike about SolarWinds DameWare Remote Support?

The only thing I would like to see, is it remembers my last selection when it comes to login/password options. Review collected by and hosted on G2.com.

Verified User in Automotive

Mid-Market (51-1000 emp.)

4/25/2023

"Good Product for Admin"

2.5/5

What do you like best about SolarWinds DameWare Remote Support?

Dameware has been around a long time and works well for remote support Review collected by and hosted on G2.com.

What do you dislike about SolarWinds DameWare Remote Support?

The downside I had intermittent issues with control Review collected by and hosted on G2.com.

GUNASEKARAN S.

System Engineer

Enterprise (> 1000 emp.)

7/31/2022

"SolarWinds DameWare Remote Everywhere is one of the best application for remote sessions"

4/5

What do you like best about SolarWinds DameWare Remote Support?

The one thing I like most is we can remote into any devices like Mobiles, Tablets, Laptops

Easy to connect and communicate with people with the Dameware Remote and Chat option Review collected by and hosted on G2.com.

What do you dislike about SolarWinds DameWare Remote Support?

I had a few issues times with the Cursor, When I click on one point it just shows in a different area

Sometimes it doesn't reconnect after the system reboot Review collected by and hosted on G2.com.

Aswin K.

System Engineer

Enterprise (> 1000 emp.)

4/20/2022

"Bridge connecting systems"

4/5

What do you like best about SolarWinds DameWare Remote Support?

uncomplicated way to connect systems to analyze the issues in end user machine or devices even if the user is not around the machine.

Files shared via dameware is easy and can be reversed post the session.

It also Provides chatting support snippets facilities during sessions. Review collected by and hosted on G2.com.

What do you dislike about SolarWinds DameWare Remote Support?

The connection would be most terrible if the bandwidth is comparatively shallow. Multiscreen remote session needs to be improved such as in single screen per slide. Review collected by and hosted on G2.com.