# SolarWinds DameWare Remote Support Reviews **Vendor:** SolarWinds Worldwide LLC **Category:** [Remote Support Software](https://www.g2.com/categories/remote-support) **Average Rating:** 4.3/5.0 **Total Reviews:** 68 ## About SolarWinds DameWare Remote Support Dameware® Remote Support is an affordable and easy-to-use remote support software designed to simplify and accelerate remote IT administration tasks for IT admins and support technicians. Dameware Remote Support includes the built-in Dameware Mini Remote Control for gaining remote access to Windows®, Linux®, and Mac® OS X® systems. Dameware is a trusted, award-winning brand used by thousands of organizations worldwide. Key Features: • Remotely control computers both inside and outside the network firewall • Supports remote desktop connection to Windows, Linux, and Mac OS X systems • Remotely manage and troubleshoot Windows computers and Active Directory® (AD) domains • Deliver on-the-go support with remote access from iOS® and Android® devices • Supports Smart Card logon and authentication ## SolarWinds DameWare Remote Support Pros & Cons **What users like:** - Users highlight the **ease of use** and features of SolarWinds DameWare Remote Support, praising its great performance. (2 reviews) - Users find the **affordability** of SolarWinds DameWare Remote Support appealing for enterprise-level solutions. (1 reviews) - Users value the **automation features** of SolarWinds DameWare Remote Support, appreciating its ease of use and cost-effectiveness. (1 reviews) - Users love the **fast issue resolution** with DameWare, enabling quick support without delays or disruptions. (1 reviews) - Users value the **fast issue resolution** provided by DRE, enabling quick troubleshooting without unnecessary delays. (1 reviews) - Users value the **fast issue resolution** of DameWare Remote Support, ensuring quick connections and effective support. (1 reviews) - Software Updates (1 reviews) ## SolarWinds DameWare Remote Support Reviews ### 1. Excellent software to connect remotely to computers **Rating:** 5.0/5.0 stars **Reviewed by:** Eric B. | Q8Truck (formerly IDS) IT Product Owner @ OKQ8 Tech, Automotive, Enterprise (> 1000 emp.) **Reviewed Date:** October 21, 2024 **What do you like best about SolarWinds DameWare Remote Support?** The ease of use and number of features. Always working great! **What do you dislike about SolarWinds DameWare Remote Support?** It does not look that great, but it's OK. **What problems is SolarWinds DameWare Remote Support solving and how is that benefiting you?** In my business we have many unmmanned gas stations, and we use this software to connect to the remote desktops (station controllers) for many reasons. ### 2. Must Have for your business **Rating:** 5.0/5.0 stars **Reviewed by:** Jeremy M. | Director of IT, Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2020 **What do you like best about SolarWinds DameWare Remote Support?** Fast Issue Resolution - When an end user has an issue, DRE helps you solve it fast. Avoid long connection or software response times. Unattended Support - Don’t bother an end user unnecessarily; resolve their issues from behind the scenes. From Anywhere to Everywhere - Get quick remote access from Windows, Mac OS X, or Linux to any desktop or mobile device such as Android or iOS. High-Resolution Support - Crystal-clear visibility in HD, scaled by the capability of your network. **What do you dislike about SolarWinds DameWare Remote Support?** I am able to do a lot of the work needed but there are a few areas which need improved. I am not able to go fully away from LogmeIn.com because there is still one thing it does which dameware doesn't. Otherwise its a near perfect product. **Recommendations to others considering SolarWinds DameWare Remote Support:** Evaluate this product, you will never be disappointed. **What problems is SolarWinds DameWare Remote Support solving and how is that benefiting you?** It allows me to see details of an endpoint, and even solve problems without fully connecting to that endpoint. I am able to kill rogue services remotely, sometimes before the user has issues, vastly improving ITSM. ### 3. Good remote solution for low budget **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Civic & Social Organization | Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2016 **What do you like best about SolarWinds DameWare Remote Support?** Easy to use, autoinstall client and the price is very attractive for entreprise **What do you dislike about SolarWinds DameWare Remote Support?** Bandwitch consumption is a bit high for this kind of product by default **Recommendations to others considering SolarWinds DameWare Remote Support:** Low price.... per admin Inventory function and diagnostic utility arr very interesting and user friendly... **What problems is SolarWinds DameWare Remote Support solving and how is that benefiting you?** Remote control computer park, inventory and computer diagnostic ### 4. DameWare Mini Remote Control review **Rating:** 3.5/5.0 stars **Reviewed by:** Baskara S. | Network Security Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2024 **What do you like best about SolarWinds DameWare Remote Support?** The delay and loading and error message pops. **What do you dislike about SolarWinds DameWare Remote Support?** Way of giving me on the options for tools **What problems is SolarWinds DameWare Remote Support solving and how is that benefiting you?** To access others cumpture to resolve their IT related issues. ### 5. Cost-effective Remote Control solution **Rating:** 4.0/5.0 stars **Reviewed by:** Greg K. | Enterprise (> 1000 emp.) **Reviewed Date:** March 31, 2023 **What do you like best about SolarWinds DameWare Remote Support?** The central server mode was easy for admin of the system. Users could be quickly added by Active Directory group or by single users. The service could be installed remotely without any presence directly at the machine. As long as the PC name was know and an admin account was used, a connection was made. **What do you dislike about SolarWinds DameWare Remote Support?** The PCs that could be connected MUST be on the same LAN. We needed to support machines at a subcontractor but could not utilize DMRC for the remote connection. File transfer with DMRC is not a simple task either. **What problems is SolarWinds DameWare Remote Support solving and how is that benefiting you?** We needed a solution to provide remote support to machines on the factory floor and development labs scattered across North America, Europe, and Asia, all from our office in the US. ### 6. Reliable and easy to use Remote Support solution **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** May 29, 2023 **What do you like best about SolarWinds DameWare Remote Support?** Relatively lightweight, easy to maintain, and versatile, as it has different modules. **What do you dislike about SolarWinds DameWare Remote Support?** Licensing is a bit pricy, but it is worth it. **What problems is SolarWinds DameWare Remote Support solving and how is that benefiting you?** Centralizes remote support and remote control into a single suite of tools. Replaces the solution we have attempted to put in place but was not as easy to use as Dameware. ### 7. Quick and Easy tool for Remote Assist **Rating:** 4.5/5.0 stars **Reviewed by:** Jim R. | IT Director, Mid-Market (51-1000 emp.) **Reviewed Date:** April 19, 2023 **What do you like best about SolarWinds DameWare Remote Support?** DameWare is really easy to setup and use for remote assist when it comes to helping out members of my team. **What do you dislike about SolarWinds DameWare Remote Support?** The only thing I would like to see, is it remembers my last selection when it comes to login/password options. **What problems is SolarWinds DameWare Remote Support solving and how is that benefiting you?** Remote desktop is great in helping others with there issues that they cannot simply explain, but show. ### 8. Good Product for Admin **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2023 **What do you like best about SolarWinds DameWare Remote Support?** Dameware has been around a long time and works well for remote support **What do you dislike about SolarWinds DameWare Remote Support?** The downside I had intermittent issues with control **What problems is SolarWinds DameWare Remote Support solving and how is that benefiting you?** Were able to login and use remote support ### 9. SolarWinds DameWare Remote Everywhere is one of the best application for remote sessions **Rating:** 4.0/5.0 stars **Reviewed by:** GUNASEKARAN S. | System Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** July 31, 2022 **What do you like best about SolarWinds DameWare Remote Support?** The one thing I like most is we can remote into any devices like Mobiles, Tablets, Laptops Easy to connect and communicate with people with the Dameware Remote and Chat option **What do you dislike about SolarWinds DameWare Remote Support?** I had a few issues times with the Cursor, When I click on one point it just shows in a different area Sometimes it doesn't reconnect after the system reboot **What problems is SolarWinds DameWare Remote Support solving and how is that benefiting you?** Easy to connect with people and communicate with the Dameware Chat so that we can fix the issue or share the things we want to and so on ### 10. Bridge connecting systems **Rating:** 4.0/5.0 stars **Reviewed by:** Aswin K. | System Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** April 20, 2022 **What do you like best about SolarWinds DameWare Remote Support?** uncomplicated way to connect systems to analyze the issues in end user machine or devices even if the user is not around the machine. Files shared via dameware is easy and can be reversed post the session. It also Provides chatting support snippets facilities during sessions. **What do you dislike about SolarWinds DameWare Remote Support?** The connection would be most terrible if the bandwidth is comparatively shallow. Multiscreen remote session needs to be improved such as in single screen per slide. **Recommendations to others considering SolarWinds DameWare Remote Support:** Yes **What problems is SolarWinds DameWare Remote Support solving and how is that benefiting you?** Since we are able to live remote the end user machine easy to narrow down the issue. Packs up the location obstacles. ### 11. Great, but not the best **Rating:** 3.5/5.0 stars **Reviewed by:** Jeremy N. | IT Support Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2021 **What do you like best about SolarWinds DameWare Remote Support?** The most valuable part of this software is the layout which is similar to rdcman. It offers most of the same features and capabilities as other software on the market. **What do you dislike about SolarWinds DameWare Remote Support?** There are some glaring drawbacks to this software. If your license runs out, the software becomes unusable. The ability to add machines is somewhat cumbersome, and there is no way to add notes to entries for better support. The benefits were roughly the same as other complementary products but were ultimately not better in every way **Recommendations to others considering SolarWinds DameWare Remote Support:** Unless you are willing to shell out for multiple licenses and support to get the whole gamut of uses, there are better options. RDCMan, while discontinued, as long as you use safe practices, it is okay to use. Another option would be Remote Desktop Manager which has a free and paid version. Microsoft also has one in the store that allows you to import any current configuration files and has a wide array of settings. **What problems is SolarWinds DameWare Remote Support solving and how is that benefiting you?** It helped with the remote support of users both on and off-campus. It also allowed remote connections to servers and other items that may have needed troubleshooting. The benefits of this software were roughly 50/50 and ultimately depended on the user of the software. ### 12. Great product - lacking customer service **Rating:** 4.0/5.0 stars **Reviewed by:** Chris C. | IT Infrastructure Support Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** January 14, 2022 **What do you like best about SolarWinds DameWare Remote Support?** The ability to have unattended computers and remote support in one product. Ease of use and ability to monitor machines is essential **What do you dislike about SolarWinds DameWare Remote Support?** Only one method of 2FA available. Cost per technician is high. The remote support download will sometimes have difficulty connecting. **What problems is SolarWinds DameWare Remote Support solving and how is that benefiting you?** Many remote systems issues. With the way the world is now, remote support is essential and this product helps make me more productive. ### 13. Best Remote Control For Organization **Rating:** 5.0/5.0 stars **Reviewed by:** Pavel H. | IT Technician, Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2019 **What do you like best about SolarWinds DameWare Remote Support?** Easy and simple to use. You can connect to computers in the domain and outside. You can transfer files to the station and back **What do you dislike about SolarWinds DameWare Remote Support?** In a big way, there are no downsides. I would like to have the graphic design of the buttons burned. **Recommendations to others considering SolarWinds DameWare Remote Support:** Highly recommended, good for large organizations. **What problems is SolarWinds DameWare Remote Support solving and how is that benefiting you?** Rescues me every day. I can just connect to the station and focus on the shekel and not look for how to connect. Allows the installation of new machines outside the domain without end-user intervention. ### 14. A Great piece of software for managing remote computers and solving user issues **Rating:** 5.0/5.0 stars **Reviewed by:** John Bailey B. | IT Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2021 **What do you like best about SolarWinds DameWare Remote Support?** The simplicity of the software while still providing all of the features we need. **What do you dislike about SolarWinds DameWare Remote Support?** Remote installs often fail when intsalling the software through the Dameware management client. **Recommendations to others considering SolarWinds DameWare Remote Support:** I install Dameware Mini Remote Control on all of our company computers as a maintenance tool. It allows system admins to log in remotely while a standard user is still using the computer. Dameware Mini Remote enables our system admins to troubleshoot any issues quickly without leaving their offices. DameWare Mini Remote Control also serves as a great backup to Windows Remote Desktop Protocol. I use both on a near-daily basis while solving problems for end-users. **What problems is SolarWinds DameWare Remote Support solving and how is that benefiting you?** We have workstations at multiple remote work sites. Dameware allows us (the IT Dept) to quickly solve issues on these remote workstations without physically driving to them. With the Dameware Mini Remote Control software, any of our system admins can efficiently perform maintenance tasks. Simple system maintenance is important for employee productivity and our company's bottom line. ### 15. Love DameWare **Rating:** 5.0/5.0 stars **Reviewed by:** Phil B. | Director of IT, Mid-Market (51-1000 emp.) **Reviewed Date:** September 15, 2021 **What do you like best about SolarWinds DameWare Remote Support?** I like the ability to easily remote into my users computers to support them when they are having issues. **What do you dislike about SolarWinds DameWare Remote Support?** The install is not as straightforward as it could be. **What problems is SolarWinds DameWare Remote Support solving and how is that benefiting you?** I'm able to support all of my users' desktops no matter where they are physically located. ### 16.

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**Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Broadcast Media | Enterprise (> 1000 emp.) **Reviewed Date:** August 24, 2021 **What do you like best about SolarWinds DameWare Remote Support?** Lightweight installation. Very capable. The tool is used very frequently by our support agents. **What do you dislike about SolarWinds DameWare Remote Support?** No recording enabled for us so far. Requires a stable connection in order to work properly. **Recommendations to others considering SolarWinds DameWare Remote Support:** There are many solutions available in this area, so whether this is the right fit depends on licensing and requirements. Especially today, with tool fatigue and a push towards consolidation, a standalone tool like this might not endure. **What problems is SolarWinds DameWare Remote Support solving and how is that benefiting you?** Accelerate remote support and centralized orchestration of software upgrade/removal campaigns. ### 17. A simple and easy remote access tool **Rating:** 4.0/5.0 stars **Reviewed by:** Izzy N. | Help Desk, Small-Business (50 or fewer emp.) **Reviewed Date:** August 24, 2021 **What do you like best about SolarWinds DameWare Remote Support?** Classic UI with simple prompts and easy-to-understand layout **What do you dislike about SolarWinds DameWare Remote Support?** Sometimes just doesn't work based on the activity of the remote agent **What problems is SolarWinds DameWare Remote Support solving and how is that benefiting you?** Remote access to domain computers and small deployment cost ### 18. Good product, bad policies **Rating:** 3.0/5.0 stars **Reviewed by:** Mike S. | Manager of Information Technology, Mid-Market (51-1000 emp.) **Reviewed Date:** July 02, 2020 **What do you like best about SolarWinds DameWare Remote Support?** Value. Pricing is based on concurrent use, at about $550 per year, per concurrent tech. We can support over 100 computers with two licenses, that's very cheap. The remote control works well, you can also get a remote command prompt, and of course file transfer is supported. Dual screen support also works pretty well. We can generate install codes for 1 or many computers, allow end-users to install from a link we send in their email. We can organize the computers in groups, which helps a lot if you are supporting a lot of computers. **What do you dislike about SolarWinds DameWare Remote Support?** Multi-factor authentication has been mandated. Each tech has to deal with getting a code sent to them every time they want to get into the console to select a computer to remote into. Offering that as a feature is fine, but mandating it, for me to get to my computers, is unacceptable. **What problems is SolarWinds DameWare Remote Support solving and how is that benefiting you?** We use VNC to support about 300 domain computers. But we have well over 100 non-domain computers that we can reach only via the internet. Other products get pretty expensive, or they don't allow for a non-browser based solution. Dameware is pretty flawless at accessing these non-domain computers (once you get the agent installed on every computer you need to access of course). We solve the usual range of problems you see in Windows 7 and Windows 10. Being able to work with the employee via remote access is very helpful. They can stay in their chair, you can teach them, show them, or just work on some issue when they aren't even there. ### 19. Good remote screen sharing software **Rating:** 4.0/5.0 stars **Reviewed by:** Fazal Ur Rehman S. | IT Project Manager/Senior IT Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2020 **What do you like best about SolarWinds DameWare Remote Support?** The software is easy to install and configure. Connects using DNS Name or IP Address. Offers option for authentication. Can configure so that the remote user can authorize the remote connection. Can be used to connect to remote sites too. **What do you dislike about SolarWinds DameWare Remote Support?** While using an old version, I was unable to get control of the remote keyboard and mouse. Had to upgrade to latest version to address the issue. **What problems is SolarWinds DameWare Remote Support solving and how is that benefiting you?** Using Remote Control, help us in working on users machine to address their issue without the need to visit their office. Even remote users who are in working in different office spread across the city. The user is able to see what is going on and can authorize actions being taken on this machine. ### 20. Integrate DameWare Remote Everywhere with Solarwinds Service Desk for the ultimate experience **Rating:** 4.0/5.0 stars **Reviewed by:** Holly B. | IT Network Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 04, 2020 **What do you like best about SolarWinds DameWare Remote Support?** I like that you can integrate DameWare Remote Everywhere with the Solarwinds Service Desk, making it easier for techs and users to communicate with each other. Once it's integrated, you simply press a button and DameWare Remote Everywhere puts a link in the ticket for the user to join a session. The user doesn't have to run through a number of steps to connect - it's all automatic - saving time and hassle. **What do you dislike about SolarWinds DameWare Remote Support?** It's not an easily navigatable interface like Zoho Assist is - however, that's because it has so much to offer. It's kinda like looking at a plane's cockpit. There's a bit of a learning curve to it. **What problems is SolarWinds DameWare Remote Support solving and how is that benefiting you?** Being able to have users easily access remote software without them having to do the bulk of the work in getting logged in. I've had users waiting on ME to join the session because I'd forget how fast they're able to log in. With other software I've used, I've had to wait for a few minutes for the software to load and for the user to give me rights to their session. ### 21. Remote with ease, try it FREE first, then you will buy DameWare **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer A. | Senior Network Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2020 **What do you like best about SolarWinds DameWare Remote Support?** I like the ability to install the client remotely, or manually. There is great documentation and great support behind this product as well! I can't recommend SolarWinds for all your support tools! **What do you dislike about SolarWinds DameWare Remote Support?** I wish that the software was backwards compatible. You can only remote to a computer running the same version as the host. **What problems is SolarWinds DameWare Remote Support solving and how is that benefiting you?** DameWare allows you to view and experience everything that the end user is seeing and "feeling"! It saves so much time not having to run around to different office to assist for a couple of clicks! I have saved so much time by using the product, like another set of hands! ### 22. Refresh page so frequently **Rating:** 0.5/5.0 stars **Reviewed by:** Mr. Kajal S. | Senior Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 31, 2020 **What do you like best about SolarWinds DameWare Remote Support?** Functionality is very good which is very usefull for remote operation. But only the cons is login to host machine is very difficult.. **What do you dislike about SolarWinds DameWare Remote Support?** Unable to simple login to Host pc through VPN because of high rate of refresh into login page. Each time it is refreshing and again reset back to previous state. So can you stop the refresh command and make just as like simple windows Remote Desktop. **What problems is SolarWinds DameWare Remote Support solving and how is that benefiting you?** Not for now ### 23. Great remote tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Enterprise (> 1000 emp.) **Reviewed Date:** May 06, 2020 **What do you like best about SolarWinds DameWare Remote Support?** I love it's completeness. You can connect many different ways, mirror driver, MRC viewer, RDP, VNC, etc. You can change the authentication method to match your needs as well. Have a domain computer? Use the domain account with permissions to connect and go. Need to log in as a local admin on a domain machine? Change the domain to the computer name, enter the credentials and go. You can save these different connections as well, making it easy to customize a particular connection and revisit it. Most importantly, you can see the UAC prompt and enter elevated credentials when necessary. **What do you dislike about SolarWinds DameWare Remote Support?** I really dislike how it renders sometimes. If the user has their desktop zoomed in, instead of making it full screen on my side, it carries over into the next screen. I have to adjust it. And heaven help me if the user has multiple screens at different resolutions and I have to move back and forth. I usually end up connecting to the main monitor and asking the user to drag windows over as I need them. **Recommendations to others considering SolarWinds DameWare Remote Support:** If you have any DNS issues, it can be difficult to resolve the hostname. That's not a problem with Dameware so I didn't mention it anywhere else. But if you're like most organizations and have phantom DNS issues from time to time, the more prevalent and frequent they are, the more likely you are to have trouble. The more consistent your end users desktop resolution is, also the more consistent your Dameware experience will be. **What problems is SolarWinds DameWare Remote Support solving and how is that benefiting you?** We can remote into any machine in the organization using this client. Our users don't have to do anything on their side to initiate the remote session, so we don't have the pain of walking them through that before we even begin troubleshooting their actual problems. The program and connection are usually very responsive and I love that I can see the UAC prompt. Some remote tools block that and it makes it difficult to get the job done. ### 24. The software is very friendly and easy to use. the feature that you can install it remotely is great **Rating:** 4.5/5.0 stars **Reviewed by:** sharon H. | Chief Information Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 01, 2020 **What do you like best about SolarWinds DameWare Remote Support?** Remote installation with no need that there is a person on the other side **What do you dislike about SolarWinds DameWare Remote Support?** You will need a basic comprehension of AD. **Recommendations to others considering SolarWinds DameWare Remote Support:** You will need to know how many users are going to use the software as admins. Install the centralized option of remote support **What problems is SolarWinds DameWare Remote Support solving and how is that benefiting you?** the ease of use that a normal user that you are supporting doesn't need to do any thing ### 25. A powerful remote control for IT professionals **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Enterprise (> 1000 emp.) **Reviewed Date:** August 02, 2020 **What do you like best about SolarWinds DameWare Remote Support?** 1. Cloud support 2. Security 3. Works well with secure air-gapped systems 4. Low latencies 5. Multi-platform support **What do you dislike about SolarWinds DameWare Remote Support?** 1. Messaging flow is a bit crowded. Rooms for improving GUI. 2.QoS adjustments in degraded network conditions **What problems is SolarWinds DameWare Remote Support solving and how is that benefiting you?** Remote deployments. Significant savings in travel and resources costs. ### 26. It was good but not great. **Rating:** 2.5/5.0 stars **Reviewed by:** Drew S. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2020 **What do you like best about SolarWinds DameWare Remote Support?** Simplicity of the interface and the reliability **What do you dislike about SolarWinds DameWare Remote Support?** The program was very slow and graphics were poor. **What problems is SolarWinds DameWare Remote Support solving and how is that benefiting you?** Being able to remote in to PCs to troubleshoot issues. ### 27. Great Product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Packaging and Containers | Enterprise (> 1000 emp.) **Reviewed Date:** May 04, 2020 **What do you like best about SolarWinds DameWare Remote Support?** No end user required to install remote and have instant access to the desktop. **What do you dislike about SolarWinds DameWare Remote Support?** Sometimes screen resolution is messed up when you remote in. Most of the time it is the end users monitor setup. **Recommendations to others considering SolarWinds DameWare Remote Support:** If you need remote access unattended, this is your product. **What problems is SolarWinds DameWare Remote Support solving and how is that benefiting you?** The problems we solve? Easy, we don't need to be on site at everyone of our plants across the country. Thus reducing our FTE size for the IT team. ### 28. A great application for remote help **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** July 02, 2019 **What do you like best about SolarWinds DameWare Remote Support?** The management console of the application is clear Interface made beautifully not confused every feature and setting you're looking for is in this console. you can determine the remote connection quality You can adjust the speed and quality of the application in inverse proportion. You can make secure connection with password setting, this password can be random as well as can be fixed. **What do you dislike about SolarWinds DameWare Remote Support?** it's definitely the best remote connection program I've ever used. very successful both on computers and mobile devices. I've never had a negative experience. **What problems is SolarWinds DameWare Remote Support solving and how is that benefiting you?** We give this application provincial support to users of both our computers. as well as out-of-office staff to help the problems experienced by using the mobile support module. We prevent loss of time. Our business continuity has increased. we do not need additional support staff outside the office as we connect and support them remotely. In this way, we reduced our cost. ### 29. Dameware making life easier **Rating:** 5.0/5.0 stars **Reviewed by:** Miguel T. | NC-DOT, Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2019 **What do you like best about SolarWinds DameWare Remote Support?** I like not only being able to remotely assist customers, but being able to transfer files necessary for install through interface itself **What do you dislike about SolarWinds DameWare Remote Support?** I wish it would tell me if a user was actually logged in to their computer. Because sometimes when I try to remote in. A user can deny me access. **Recommendations to others considering SolarWinds DameWare Remote Support:** It is a great alternative to Windows Remote Asstiance. You can transfer files with this program as well. **What problems is SolarWinds DameWare Remote Support solving and how is that benefiting you?** I work from one location, but service other location up to 3.5 hours away. So it allows me to fix software issues remotely. We have some computers that are out of compliance. They create security vulnerabilities for our network so this allows me to fix them from my office. ### 30. Dameware Remote Everywhere **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2019 **What do you like best about SolarWinds DameWare Remote Support?** I like the ease of use, the ease of setup/deployment. Unattended access allows for admin elevation, so do the shell interface. It supports multiple monitors, file transfer, etc. Lots of the same features as other, much higher priced options and works just as well, if not better. Plus, the price per technician is great! **What do you dislike about SolarWinds DameWare Remote Support?** It has a web based admin console and software based console for management. We have 2 technician licenses, one for me and one for our help desk guy. If I'm logged in, as myself, to the web console and my local install of the software console at the same time, he cannot login. I get that they don't want people sharing accounts. But limit the number of sessions 1 account can have open at a time and allow the one user to login into both the web based and local console at the same time. I normally wouldn't complain, but this is how they recommend to set it up. Other than this one issue, the software is great. **Recommendations to others considering SolarWinds DameWare Remote Support:** Enjoy and just make sure to log out of your console at the end of every day. **What problems is SolarWinds DameWare Remote Support solving and how is that benefiting you?** Dameware has made my life a lot easier, especially since we started supporting more and more users to work from home. The ability to log on with unattended access agent installed on PC's, initiating a session from a web portal or sending remote links to users gives you a lot of very useful options to connect to their device and has been invaluable. ### 31. for remote support **Rating:** 4.5/5.0 stars **Reviewed by:** Rakip A. | System Architect, Enterprise (> 1000 emp.) **Reviewed Date:** July 03, 2019 **What do you like best about SolarWinds DameWare Remote Support?** With the application, it is good to connect directly to user screens. it can also be connected in viewer mode. This is also a good feature as you can do file transfers while the application is running. these files are stored in their own private folder. you can change if you want. you can install the agent of the program on a remote computer and access the inventory information on that device. cpu shows temperature, harddisk shows data density. shows the intensity of work in the CPU. **What do you dislike about SolarWinds DameWare Remote Support?** We have been supporting the end user in our company for 9 years. The management screen and use is extremely successful. I did not see a problem. **What problems is SolarWinds DameWare Remote Support solving and how is that benefiting you?** With this application, we intervene in the problems of end-users' computers. ### 32. Dameware our daily driver **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Management Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** October 04, 2019 **What do you like best about SolarWinds DameWare Remote Support?** Remote support provides many tool and options to control a computer. Whether its a simple ping option to being able to edit the registry, its our go to software. **What do you dislike about SolarWinds DameWare Remote Support?** It hasn't changed much over the last few years, a change in the layout, maybe a more modern dashboard would be a nice change. **What problems is SolarWinds DameWare Remote Support solving and how is that benefiting you?** Day to day desktop support issues. Havent had any issues not being able to connect to a computer that's online, so no agent issues. ### 33. Remote Support made easy **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Machinery | Mid-Market (51-1000 emp.) **Reviewed Date:** September 06, 2019 **What do you like best about SolarWinds DameWare Remote Support?** Easy deployment and use for remote support. **What do you dislike about SolarWinds DameWare Remote Support?** Some of the product is outdated and it seem like solarwinds is letting the product die. **What problems is SolarWinds DameWare Remote Support solving and how is that benefiting you?** The availableity to easily connect and remotely support my end users. ### 34. Great Remote Control Software **Rating:** 4.0/5.0 stars **Reviewed by:** Scott J. | Lead Help Desk Support Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** May 03, 2019 **What do you like best about SolarWinds DameWare Remote Support?** Have found little that I can not connect to. **What do you dislike about SolarWinds DameWare Remote Support?** Sometimes takes a little longer to connect then I would like. **Recommendations to others considering SolarWinds DameWare Remote Support:** Great remote software **What problems is SolarWinds DameWare Remote Support solving and how is that benefiting you?** I am able to help users much faster remotely with no need for personal trip users site. ### 35. One Tool to manage your Domain unifying tools **Rating:** 4.5/5.0 stars **Reviewed by:** Daniel L. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 25, 2018 **What do you like best about SolarWinds DameWare Remote Support?** It is very easy to connect to computers to check system errors, manage your domain, servers and computers. Easily locate OUs, computers, servers and Workstations. Edit registry, check processes, Schedules, Events..etc. You can create calls to System tools to manage remote computers. **What do you dislike about SolarWinds DameWare Remote Support?** Sometimes the services on the remote machines crash and the remote connection fails, you need to uninstall and install the services again and some times is a bit difficult. You can not deploy the services or remote command to Ous or to a bunch of computers/servers, it need to be done one by one. **Recommendations to others considering SolarWinds DameWare Remote Support:** Test it! It's very good and useful. **What problems is SolarWinds DameWare Remote Support solving and how is that benefiting you?** The remote support of the tool is very good, we can control a computer located in the other side of the world. We do not neet to personate in front of the computer to solve a problem. It's faster to connect to the computer rather than go to the computer, maybe located in the other side of the building. ### 36. Easy to use Remote Control **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Medical Devices | Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2018 **What do you like best about SolarWinds DameWare Remote Support?** DameWare Mini Remote Control is a easy to use software with many (hidden) great features, like the msi builder for software distribution for local clients. The Software also connects to your local AD, so finding Hostnames / User is very easy. **What do you dislike about SolarWinds DameWare Remote Support?** Definitly the UI, the software / symbols are not very intuitive and sometimes, i've to search for functions to long. **Recommendations to others considering SolarWinds DameWare Remote Support:** They have a demo version and some good resources. It doesn't take to much time to "go live" for basic functions. **What problems is SolarWinds DameWare Remote Support solving and how is that benefiting you?** We bought the software for our helpdesk, to connect fast to the users. We can now deliver support faster than ever, without leaving the desk for every small problem. ### 37. Excellent full featured remote control software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) **Reviewed Date:** September 03, 2018 **What do you like best about SolarWinds DameWare Remote Support?** Unlike a lot of other remote control software, I have never had problems with DameWare failing to render the screen of a remote system, failing to allow control, or being sluggish and causing screen tearing and artifacts. I don't know what they did with their MRC driver but DameWare Just Works. **What do you dislike about SolarWinds DameWare Remote Support?** If you are using AD authentication, you will not be able to remote into computers that are not joined to the domain. It's a minor nuisance but one to be aware of. **Recommendations to others considering SolarWinds DameWare Remote Support:** Do it! If you're looking for rock solid, always dependable remote support software, you can't go wrong with DameWare **What problems is SolarWinds DameWare Remote Support solving and how is that benefiting you?** Being able to access any computer at 16 sites has helped our support times and productivity tremendously. Techs can solve simple problems without a site visit, and both tech and teacher are happier and more productive for it. ### 38. Wonderful tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2018 **What do you like best about SolarWinds DameWare Remote Support?** I love using it to help my clients through difficult problems. Being able to see them and control the mouse let's us work collaboratively instead of the watching a blank screen like remote systems. I love how easy it is to find their computer name too. **What do you dislike about SolarWinds DameWare Remote Support?** This thing is great and easy to use. I can image a computer, install apps and talk with the consumer I. A heartbeat! **Recommendations to others considering SolarWinds DameWare Remote Support:** Fast, easy to use, and from a rock solid company with good backing and support. **What problems is SolarWinds DameWare Remote Support solving and how is that benefiting you?** We solve remote solutions, installation, updates and upgrades, and user issues. ### 39. Dameware **Rating:** 4.0/5.0 stars **Reviewed by:** Ana D. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 12, 2018 **What do you like best about SolarWinds DameWare Remote Support?** The ability to seamlessly remote onto user PC's with little to no connectivity problems. It is reflective of the user's workstation and has no limit of accessibility. All the shortcuts and functions are easy to use and manageable. **What do you dislike about SolarWinds DameWare Remote Support?** Sometimes, when you've initiated a remote session with a user and somehow get disconnected, it still assumes you're on the PC. Although, this is not a large problem, it causes a latency between getting connected. It has a waiting period where it assumes it;s asking you to share a session and then allows you access. **Recommendations to others considering SolarWinds DameWare Remote Support:** It's a great product with few flaws. The MRC Mirror Driver allows several different options and the control panel is expertly laid out for optimization. **What problems is SolarWinds DameWare Remote Support solving and how is that benefiting you?** The ease of access when communicating with users. There's no guesswork with what they're looking at. ### 40. Amazing remote desktop application! **Rating:** 4.5/5.0 stars **Reviewed by:** Matthew F. | User Support Specialist, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2018 **What do you like best about SolarWinds DameWare Remote Support?** I am extremely impressed at the integration of ADS. Its basically a one stop shop where remote activity is concerned. also impressed at the upload folder and how it handles sharing. **What do you dislike about SolarWinds DameWare Remote Support?** Not much to dislike but for security and monitoring purposes, would be nice if we had an option to disable the connection notification from an administrators stand point. Also, an update to the UI would also be appreciated. **Recommendations to others considering SolarWinds DameWare Remote Support:** I would recommend this application to every ICT help desk department. really helpful tool. **What problems is SolarWinds DameWare Remote Support solving and how is that benefiting you?** Tickets resolved far quicker. This tool has been a really good asset to our ICT team. Comes highly recommended. ### 41. Dameware Mini Remote Control - Great flexibility **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Enterprise (> 1000 emp.) **Reviewed Date:** April 17, 2018 **What do you like best about SolarWinds DameWare Remote Support?** That you can logon to a computer in different (trusted) domains remotely without a user being there, as long as the PC is on and at logon you can log on as a local admin and do your stuff. **What do you dislike about SolarWinds DameWare Remote Support?** We're running an old version. There's no upgrade path and its incredibly expensive software. **Recommendations to others considering SolarWinds DameWare Remote Support:** Buy it, you won't regret it. Unless cost is a factor. **What problems is SolarWinds DameWare Remote Support solving and how is that benefiting you?** Allows for less time wasted on solving IT related issues - like all remote control software. This software seems more flexible than many others I've used (like logmein). Allows for a number of different ways to connect. Latest version allows for Mac support as well, which is very nice. ### 42. Nice desktop remote application **Rating:** 4.5/5.0 stars **Reviewed by:** Shouhei “Sho” M. | Clinical Operations Officer; 2nd Lieutenant , Mid-Market (51-1000 emp.) **Reviewed Date:** January 06, 2018 **What do you like best about SolarWinds DameWare Remote Support?** Remote onto the target PC and view the current screen (instead of RDP in a new instance). Installs application on target PC without prior setup. Has tools to ping target PCs for basic network troubleshooting. I also really like that we can remote onto PCs outside of our organizations network by sending a remote desktop authorizations through email or instant messaging. This feature has allowed us to support remote users outside of our network. **What do you dislike about SolarWinds DameWare Remote Support?** Has no real configuration setting so that i have to set the view controls every time i log in and use the software. I also dislike that even though I have a solid connection to the target PC, the remote connection fails or takes an extended amount of time for a successful session to start. Restarting the target PC does help most of the time but it becomes moot when your trying to see the error that the user is trying to show you. **Recommendations to others considering SolarWinds DameWare Remote Support:** Great product for remote desktop services. I can remote onto any PC or server with this even if the target PC does not have Dameware loaded or running **What problems is SolarWinds DameWare Remote Support solving and how is that benefiting you?** Dameware solves our remote support problems when working with end users having issues on their PC without IT staff going on site to work on the issue physically. This saves us many working hours by being able to stay at our desks and work with end users at remote sites ### 43. Powerful remote desktop management **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2018 **What do you like best about SolarWinds DameWare Remote Support?** I like the speed and ease of using this software. It has saved us hundreds of hours by giving us a quick tool to troubleshoot end user issues without having to go onsite. **What do you dislike about SolarWinds DameWare Remote Support?** This software requires you to manually login to the remote machine if no one is logged in. Single Sign on capabilities are rather limited with this software solution. **Recommendations to others considering SolarWinds DameWare Remote Support:** One of the best remote app out there in the market.You will never be disappointed. **What problems is SolarWinds DameWare Remote Support solving and how is that benefiting you?** Seemless and organized remote support capabilities from one source application. ### 44. Easy remote access software **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2018 **What do you like best about SolarWinds DameWare Remote Support?** This is a great remote access tool for enterprise environments. It is more secure than Windows Remote Desktop. Works great with AD as well, which is very handy in an enterprise environment like a school district with schools that are miles apart. Mouse and keyboard controls flow seamlessly between your local machine and the machine you are remoted into. When trying to remote into a system that doesn't have the client software, it gives you the option to push the client software out to the machine so that you can get in to help the customer. **What do you dislike about SolarWinds DameWare Remote Support?** When trying to copy text from your local machine and paste to the remote machine, the option doesn't always work. **What problems is SolarWinds DameWare Remote Support solving and how is that benefiting you?** In our school district, it is rare that we have a tech in every school at any given time. A lot of the time, problems that users call in with are fixable over the phone, but other times, it requires a more hands-on approach and Dameware makes this very simple. Just request the IP address from the user, and you're in! ### 45. Used Dameware for remote support of 50+ machines **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** May 09, 2018 **What do you like best about SolarWinds DameWare Remote Support?** Dameware lets me mange 50+ computers in 9 locations all from my desktop. I can install updates and fix any user issues. **What do you dislike about SolarWinds DameWare Remote Support?** The interface is from the 90's. Even the latest version has an old look to it. Everything works it just looks old not a big con at all. **Recommendations to others considering SolarWinds DameWare Remote Support:** very good product **What problems is SolarWinds DameWare Remote Support solving and how is that benefiting you?** Great product. Using it for multiple sites for IT support. ### 46. DameWare is a great tool for remote assistance **Rating:** 5.0/5.0 stars **Reviewed by:** greg r. | Sr PC Technician, Chemicals, Mid-Market (51-1000 emp.) **Reviewed Date:** December 28, 2017 **What do you like best about SolarWinds DameWare Remote Support?** DameWare works great. You can save IPs to reconnect later. It works great, has a lot of options. One problem I have with windows RDC is if a user has 2 screens, It can be a little clunky. DameWare handles multiple displays like a champ. **What do you dislike about SolarWinds DameWare Remote Support?** I can't think of a bad feature of this software. **What problems is SolarWinds DameWare Remote Support solving and how is that benefiting you?** In helpdesk support, you really need to see a users computer. DameWare is the perfect tool to easily connect to a users desk top and help resolve a problem. ### 47. Dameware (Solar Winds) - Mini Remote Control - It 'Simply' Works **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** December 15, 2017 **What do you like best about SolarWinds DameWare Remote Support?** This is a great tool for the small to medium business. For the act of obtaining a remote desktop connection of a PC on the network ... it's simple and works without frills. If the Dameware agent is not installed on the target machine... the technician console will push it out silently as long as you have the appropriate authority. We also use it as a quick way for users to find their PC number or IP by clicking on the icon in the system tray. **What do you dislike about SolarWinds DameWare Remote Support?** It is a no-frills solution and priced as such. However there are a few small things that i have to tweak within the technician console before 1st use. The little thing that niggles me the most is you have to go in to the global settings - default host properties .. and tick the 'Show Remote Cursor'... I am not sure why you wouldn't want this set as default as you cannot see where you are clicking otherwise? Also when you connect to a machine it saves the connection settings, with the machine name automatically. This makes it easy to find and connect next time. But it's quicker sometimes to just type in the machines number and connect - this means that you end up with a large list of previously connected machines which also duplicate. I haven't found a way to turn this off as yet? But these are small things really - i really rate this little tool really **Recommendations to others considering SolarWinds DameWare Remote Support:** If you need a cost effective tool to remote assist users - great.!! **What problems is SolarWinds DameWare Remote Support solving and how is that benefiting you?** We needed a cost effective & quick to implement tool to replace an ailing VNC solution that we were using that really wasn't fit for purpose. The VNC solution had many flaws.. one of which was you could end up fighting the user for control of the mouse or keyboard... Dameware has a great option to block any mouse and keyboard input from the user when you are connected. As i say there are many more complex systems that can give you remote support facility along with all kinds of asset management or estate scanning but we didnt require any frills and Dameware was the right tool for the right price. ### 48. Overall good **Rating:** 3.5/5.0 stars **Reviewed by:** Venelina V. | Technical Support Analyst, Oil & Energy, Enterprise (> 1000 emp.) **Reviewed Date:** September 28, 2017 **What do you like best about SolarWinds DameWare Remote Support?** DameWare allows me to remote into clients' computer machines and completely gain computer control, while also allowing the user to observe my actions on their end. I like the feature of "locking" the end-user's controls and thus preventing them from accidentally interrupting any processes that I am running on their computer. I also like that you can save the IP addresses of the machines that are most used in a visible "favorites" column. **What do you dislike about SolarWinds DameWare Remote Support?** Resolution is sometimes distorted, depending on the settings on the end-user's monitor. Although not a critical problem, scrolling up/down and left/right constantly could be time consuming and annoying. **Recommendations to others considering SolarWinds DameWare Remote Support:** I would definitely recommend DameWare for your business purposes. **What problems is SolarWinds DameWare Remote Support solving and how is that benefiting you?** I use DameWare every day in my efforts to provide application, POS, and general support to 50+ users that are dispersed all throughout the state. In addition, I use DameWare to also provide support/show a to the users in our home office. ### 49. Great remote management tool user in our office **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2018 **What do you like best about SolarWinds DameWare Remote Support?** This tool offers great remote management tool for us and we use this to install applications at our locations offsite and assist with issues **What do you dislike about SolarWinds DameWare Remote Support?** At times to connect to other locations takes awhile to connect and sometimes the connections may time out. **Recommendations to others considering SolarWinds DameWare Remote Support:** I would recommend this application to other organizations who wish to install apps remotely to other locations. **What problems is SolarWinds DameWare Remote Support solving and how is that benefiting you?** Remote installation of apps to our location in other regions ### 50. DameWare Easy To Use and Very Useful **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** December 18, 2017 **What do you like best about SolarWinds DameWare Remote Support?** I like that Dameware is very easy to configure and use. Most of the options are able to be found without the need to click through multiple menus. A lot of the necessary features are located on the hot bar. The software supports smart cards. **What do you dislike about SolarWinds DameWare Remote Support?** I haven't found anything that I dislike about the software. **Recommendations to others considering SolarWinds DameWare Remote Support:** I have no recommendations as of this time. **What problems is SolarWinds DameWare Remote Support solving and how is that benefiting you?** We're able to remotely connect to user's computers, install software, and troubleshoot issues without being at their desk. This helps reduce the man hours it takes to walk to each user's desk. ## SolarWinds DameWare Remote Support Discussions - [What is SolarWinds DameWare Remote Everywhere used for?](https://www.g2.com/discussions/what-is-solarwinds-dameware-remote-everywhere-used-for) - [Is Dameware affected by SolarWinds?](https://www.g2.com/discussions/is-dameware-affected-by-solarwinds) - [What is SolarWinds Dameware mini remote control?](https://www.g2.com/discussions/solarwinds-dameware-remote-support-what-is-solarwinds-dameware-mini-remote-control) - [What can Dameware do?](https://www.g2.com/discussions/what-can-dameware-do) - [What is Dameware by SolarWinds?](https://www.g2.com/discussions/what-is-dameware-by-solarwinds) - [View SolarWinds DameWare Remote Support pricing details and edition comparison](https://www.g2.com/products/solarwinds-dameware-remote-support/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-31+16%3A31%3A04+-0500&secure%5Bsession_id%5D=69d2749e-a375-4e6e-b5a1-8171d27c50e3&secure%5Btoken%5D=4a561cf3534d079ec4e5a83bd730d424e1fba43ced53e7f1315de9d97dc0d016&format=llm_user) ## SolarWinds DameWare Remote Support Features **Administration** - Screen Sharing - File Sharing - Session Recording - Unattended Remote Access - Multi - Session Handling - Multi-Monitor Support **Maintenance** - Remote Reboot **Communication ** - Text Chat **Security** - Data Encryption - Compliance **Device Support** - Mobile Device Access - Multi-Platform Support - Cross-Platform **Administration** - Usage Information - Integrations - Diagnostics - Session Recording - Unattended Access **Platform** - Cross-Platform Access - Remote Device Control **Security** - Remote Wipe ## Top SolarWinds DameWare Remote Support Alternatives - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - 4.5/5.0 (3,860 reviews) - [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) - 4.7/5.0 (382 reviews) - [AnyDesk](https://www.g2.com/products/anydesk/reviews) - 4.5/5.0 (1,069 reviews)