Best Live Chat Software - Page 4

How Many Live Chat Software Products Does G2 Track?

Total Products under this Category: 502

Category Stats (Oct 2026)

  • Average Rating: 4.48/5 (↑0.01 vs Sep 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Caretta (+1.75%) - Among all products in this category, Caretta recorded the largest rating increase compared to last month

Last updated: October 01, 2026

How Does G2 Rank Live Chat Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 102,800+ Authentic Reviews
  • 502+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Live Chat Software

G2 Grid® for Live Chat Software plotting products by satisfaction and market presence

Highlighted products: Zendesk for Customer Service, Agentforce Service (formerly Salesforce Service Cloud), Qualified, Zoho Desk, Fin, Podium, WhatsApp Business Platform, and Tidio.

Underlying data: [Grid® JSON](https://www.g2.com/categories/live-chat/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=qualified&focus%5B%5D=zoho-desk&focus%5B%5D=fin&focus%5B%5D=podium&focus%5B%5D=whatsapp-business-platform&focus%5B%5D=tidio)

Brevo Marketing Platform

Trusted by over 500,000 businesses worldwide, Brevo (formerly Sendinblue) is the affordable, all-in-one marketing and CRM stack that helps growing businesses scale faster. It's easy to use and suitable for companies of all sizes. Build lasting customer relationships with Brevo's flexible toolkit. Products range from marketing to sales, chat, and transactional emails. Choose what you need — and only pay for what you use. Here are just some of the things you can do with Brevo: - Run multi-channel marketing campaigns across email, WhatsApp, SMS, web push, and Facebook ads - Trigger transactional emails, SMS, and WhatsApp notifications over Brevo SMTP and APIs - Automate marketing activities to deliver the right message at the right time, and efficiently manage your audience - Reduce the number of marketing and sales apps — and get a full view of customer interactions with tools that talk to each other - Engage customers in real-time and reply to FAQs 24/7 with live chat and chatbot - Track leads, automate tasks, and schedule meetings with the Brevo Sales Platform - Connect your e-commerce store to track web sales and use the Retention analysis to improve your marketing strategy. - Talk to customers anytime, anywhere with Brevo’s cloud-based phone system Learn more and start for free at https://www.brevo.com/products/marketing-platform/ Get a custom quote: https://www.brevo.com/plus/contact/

Average Rating: 4.5/5.0

Total Reviews: 2,584

How Do G2 Users Rate Brevo Marketing Platform?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.1/10)
  • Lead Development: 8.3/10 (Category avg: 8.5/10)
  • Customization : 8.7/10 (Category avg: 8.5/10)
  • Co-Browsing: 8.1/10 (Category avg: 8.1/10)

Who Is the Company Behind Brevo Marketing Platform?

  • Seller: Brevo
  • Company Website:
  • Year Founded: 2012
  • HQ Location: Paris
  • Twitter: @brevo_official
    16,032 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    880 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Founder
  • Top Industries: Marketing and Advertising, Information Technology and Services
  • Company Size: 84% Small, 13% Medium

What Do G2 Reviewers Say About Brevo Marketing Platform?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Brevo, finding it straightforward to navigate and manage their marketing efforts.
  • Users appreciate the easy campaign scheduling and automation features of Brevo, making email marketing efficient and effective.
  • Users find Brevo Marketing Platform's easy setup and automation features greatly enhance their email marketing experience.
  • Users appreciate the convenient and efficient email marketing features of Brevo, making automation and scheduling a breeze.
  • Users appreciate the simplicity of Brevo, noting its ease in creating effective marketing campaigns without complexity.
Cons
  • Users find the missing features in Brevo's automation and design limits frustrating for complex marketing tasks.
  • Users note the limited features in Brevo, particularly in customization and automation options, affecting functionality.
  • Users find the limited customization options restrict their ability to create unique and visually appealing designs.
  • Users find the learning curve steep initially, with some features feeling unintuitive for beginners.
  • Users find Brevo Marketing Platform expensive, especially with rising SMS costs and navigating complex pricing tiers.

What Are Recent G2 Reviews of Brevo Marketing Platform?

What Are G2 Users Discussing About Brevo Marketing Platform?

EngageBay

EngageBay is an all-in-one customer engagement platform designed for small and mid-sized businesses that want to manage marketing, sales, and support from a unified system. Positioned as a cost-conscious alternative to platforms like HubSpot and ActiveCampaign, it focuses on delivering essential CRM and automation capabilities without the overhead typically associated with enterprise software. The platform combines contact and deal management, marketing automation, email marketing, landing pages, forms, live chat, and help desk functionality within a single interface. By consolidating these functions, EngageBay provides teams with a centralized view of customer interactions across the lifecycle and reduces the need for multiple disconnected tools. EngageBay also incorporates AI-assisted features to streamline common tasks and improve productivity. These capabilities include AI-powered email and content generation, subject line suggestions, and workflow assistance that help teams create campaigns and communications more efficiently. The AI tools are designed to support everyday execution rather than replace core strategy, making them accessible to smaller teams that may not have dedicated automation specialists. On the marketing side, users can build email campaigns, design automation workflows, capture leads through forms and landing pages, and run A/B tests. The CRM module supports pipeline tracking, contact management, task automation, and appointment scheduling to help sales teams manage opportunities in a structured way. For post-purchase engagement, the service suite includes ticketing, knowledge base tools, and live chat to manage customer support conversations from one place. A key design principle of EngageBay is accessibility for growing businesses. The platform offers a free tier with core functionality and scales through bundled paid plans rather than numerous add-ons, helping teams adopt automation without significant upfront investment. EngageBay integrates with a range of third-party tools and provides reporting dashboards to monitor campaign performance, deal progress, and support activity. While it is not positioned as a deep enterprise platform, it is built to meet the day-to-day operational needs of SMB revenue teams looking for an integrated, AI-assisted, and budget-aware solution. The platform is built with a focus on simplicity and performance, integrating advanced marketing automation, sales CRM, and customer support software into one cohesive system. EngageBay leverages cutting-edge AI intelligence to enhance productivity and decision-making across various teams. This integration allows businesses to streamline their operations and improve customer interactions, making it an ideal choice for organizations that require a robust yet user-friendly solution. EngageBay's AI capabilities are particularly noteworthy, providing users with tools that help create content quickly, predict outcomes intelligently, and deliver personalized experiences at scale. The AI Email & Content Generator allows users to craft engaging emails and campaigns in seconds, while the AI Lead & Deal Scoring feature helps identify and prioritize leads most likely to convert. Additionally, AI Insights & Recommendations offer actionable suggestions to enhance engagement and productivity, making it easier for businesses to navigate their customer journeys effectively. The platform also boasts a suite of key features that add significant value to its users. EngageBay's marketing automation capabilities include email marketing workflows, landing page and form builders, and social media integration, which collectively enhance outreach efforts. The sales CRM component provides tools for contact and deal management, visual sales pipelines, and team collaboration, ensuring that sales processes are efficient and transparent. Furthermore, the customer support features, such as a helpdesk and ticketing system, live chat, and a unified customer view, facilitate seamless communication and service delivery. EngageBay is particularly well-suited for small to mid-sized businesses, startups, and growing teams that seek an affordable yet powerful alternative to fragmented tools. It is designed for organizations aiming to automate customer interactions, align marketing and sales efforts, and improve support efficiency through the use of AI. This comprehensive approach not only enhances operational efficiency but also positions businesses to compete effectively in their respective markets. What is this product? EngageBay is an all-in-one CRM software platform built for small and mid-sized businesses to manage marketing automation, sales pipelines, and customer support in a single system. It combines email marketing, marketing automation, landing pages, contact management, deal tracking, helpdesk, and live chat—eliminating the need for multiple disconnected tools. Designed as an affordable alternative to HubSpot and ActiveCampaign, EngageBay helps growing businesses attract leads, convert deals, and support customers without enterprise-level costs or complexity. It centralizes customer data, automates workflows, and improves visibility across the entire customer lifecycle.

Average Rating: 4.6/5.0

Total Reviews: 755

G2 Deal: 30% Off EngageBay

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How Do G2 Users Rate EngageBay?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.1/10)
  • Customization : 8.7/10 (Category avg: 8.5/10)

Who Is the Company Behind EngageBay?

  • Seller: EngageBay Inc
  • Company Website:
  • Year Founded: 2018
  • HQ Location: Wilmington, Delaware
  • Twitter: @engagebay
    16,866 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    54 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Marketing Manager, Marketing Analyst
  • Top Industries: Information Technology and Services, Staffing and Recruiting
  • Company Size: 70% Small, 31% Medium

What Do G2 Reviewers Say About EngageBay?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of EngageBay, which streamlines their workflow and enhances daily productivity.
  • Users value the time-saving automation of EngageBay, enhancing organization and streamlining workflow with integrated tools.
  • Users appreciate the amazing customer support of EngageBay, consistently receiving quick and helpful responses from the team.
  • Users appreciate the seamless integration of CRM, email, and automation features in EngageBay, enhancing their workflow significantly.
  • Users value the sophisticated automation features of EngageBay, enhancing workflow efficiency and simplifying daily operations.
Cons
  • Users find the missing features like email threading and advanced reporting options frustrating and limit usability.
  • Users experience limited features with EngageBay, feeling constraints in mobile functionality and essential support tools.
  • Users find the reporting features limited and lacking detail, affecting their ability to fully utilize EngageBay.
  • Users experience limited customization for key features like landing pages and workflows, hindering their effectiveness.
  • Users note poor reporting capabilities in EngageBay, hindering deeper analysis and advanced customization for specific needs.

What Are Recent G2 Reviews of EngageBay?

What Are G2 Users Discussing About EngageBay?

LiveAgent

LiveAgent is a comprehensive help desk and live chat software designed to revolutionize customer support. By offering an all-in-one solution, LiveAgent empowers businesses to deliver personalized interactions that leave a lasting impression. With the fastest chat widget available and a reputation as the #1 rated live chat software for SMBs in 2025, LiveAgent is trusted by industry leaders such as BMW, Yamaha, Huawei, and Oxford University. These companies use LiveAgent to provide top-tier customer service that stands out in a competitive marketplace. Key Features of LiveAgent LiveAgent combines an omnichannel universal inbox, real-time live chat, a built-in call center, and a robust customer service portal to streamline communication. Personalization is at the heart of the software, allowing businesses to enhance interactions through features such as customer segmentation, automation, a built-in CRM, and powerful analytics. Additionally, LiveAgent offers an intuitive customer knowledge base to further improve service efficiency. With access to over 175+ features and 200+ integrations, LiveAgent adapts to your unique business needs and scales as your company grows. Try LiveAgent for Free Start your journey with LiveAgent today with a 1-month free trial—no credit card required. Discover how this advanced tool can transform your customer support operations. 200+ Features Included: • POP3 accounts • Email piping • Forwarding • Departments • Priorities • Statuses • Tags • Rules • Ticket Routing • Canned/Predefined messages • Email templates • Voice integration • Real-time website monitoring and statistics • Chats • Facebook/Twitter/Instagram/Slack integration • Knowledge base • Live Suggestions as you type • Feedback and Contact forms • Agent rating and gamification • Multilingual support • Ticket filters • File sharing and attachments • Chat button templates and much more Exclusive for Startups LiveAgent’s Startup Program offers startups free access to the platform for the first 6 months. After this period, startups can continue enjoying the benefits of LiveAgent at a discounted rate. This program provides a cost-effective way for emerging businesses to leverage world-class customer support tools during their growth phase. Experience the power of LiveAgent and join the ranks of industry-leading companies that prioritize exceptional customer service.

Average Rating: 4.5/5.0

Total Reviews: 1,480

How Do G2 Users Rate LiveAgent?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.1/10)
  • Lead Development: 8.5/10 (Category avg: 8.5/10)
  • Customization : 8.4/10 (Category avg: 8.5/10)
  • Co-Browsing: 8.8/10 (Category avg: 8.1/10)

Who Is the Company Behind LiveAgent?

  • Seller: QualityUnit
  • Year Founded: 2004
  • HQ Location: Bratislava
  • Twitter: @qualityunit
    480 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    61 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Owner
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 68% Small, 29% Medium

What Do G2 Reviewers Say About LiveAgent?

AI-generated summary from verified user reviews

Pros
  • Users find LiveAgent's ease of use exceptional, simplifying communication management and enhancing overall efficiency.
  • Users value the ease of use and feature-richness of LiveAgent, enhancing productivity and customer engagement seamlessly.
  • Users appreciate the centralized customer communication of LiveAgent, enhancing engagement and improving overall customer experience.
  • Users value the ease of use in LiveAgent, enhancing organization and improving customer communication across multiple channels.
  • Users praise LiveAgent for its efficiency, enabling fast ticket routing and centralized customer communication, enhancing productivity.
Cons
  • Users find the learning curve steep, requiring significant training to navigate LiveAgent's powerful features effectively.
  • Users note missing features in LiveAgent, including poor mobile performance and lack of customization options.
  • Users find the user interface not intuitive, leading to disappointment and difficulty in navigation and functionality.
  • Users note a steep learning curve in mastering LiveAgent, requiring substantial training for optimal usage.
  • Users express concerns about integration issues with LiveAgent, specifically regarding email, telephony, and automation with Magento.

What Are Recent G2 Reviews of LiveAgent?

What Are G2 Users Discussing About LiveAgent?

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Zoho SalesIQ

Zoho SalesIQ is a live chat and chatbot platform built for real-time customer engagement across every stage of the customer lifecycle. Marketing, sales, and support teams use it to monitor website visitors, trigger conversations at the right moment, and resolve queries without making customers wait. At its core, SalesIQ provides live visitor tracking, automated chat triggers, lead scoring, canned responses, chat routing, screen share, audio calls, and a mobile app for iOS and Android, everything needed to engage visitors and convert them before they leave. For teams that can't be online around the clock, the codeless bot builder and Answer Bot handle common queries automatically, qualify leads, and route conversations to the right person when a human is needed. The Summer '26 release extends all of this with Agentic Intelligence. Zia Agents now do what the best human agents do — they greet visitors, understand what's actually being asked, pull information from your CRM and connected systems, and resolve conversations end-to-end without a handoff. Where chatbots once followed fixed scripts, Zia Agents reason through context. AI-assisted routing replaces button-based navigation with intent detection, so customers no longer have to figure out which support flow they belong to before getting help. Dynamic FAQs go further still: instead of returning the same canned answer to every visitor, they pull account-specific details like membership tier or order status to generate a response that fits that customer's actual situation. SalesIQ also connects with WhatsApp, Instagram, Facebook Messenger, and Telegram, making it possible to maintain consistent customer engagement across channels and geographies from a single platform.

Average Rating: 4.4/5.0

Total Reviews: 237

How Do G2 Users Rate Zoho SalesIQ?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.1/10)
  • Lead Development: 8.4/10 (Category avg: 8.5/10)
  • Customization : 8.3/10 (Category avg: 8.5/10)
  • Co-Browsing: 9.2/10 (Category avg: 8.1/10)

Who Is the Company Behind Zoho SalesIQ?

  • Seller: Zoho
  • Year Founded: 1996
  • HQ Location: Austin, TX
  • Twitter: @Zoho
    137,880 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    30,913 employees on LinkedIn®
  • Phone: +1 (888) 900-9646

Who Uses This Product?

  • Who Uses This: CEO, Director
  • Top Industries: Information Technology and Services, Marketing and Advertising
  • Company Size: 72% Small, 20% Medium

What Do G2 Reviewers Say About Zoho SalesIQ?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Zoho SalesIQ, enabling efficient real-time engagement and streamlined visitor interactions.
  • Users appreciate the real-time engagement features of Zoho SalesIQ, enhancing customer interaction and boosting conversions seamlessly.
  • Users appreciate the real-time engagement features of Zoho SalesIQ, enhancing customer support and boosting conversions efficiently.
  • Users appreciate the seamless integrations of Zoho SalesIQ, enhancing real-time communication and lead management effortlessly.
  • Users commend the superb customer support of Zoho SalesIQ, enhancing their experience and efficiency in resolving inquiries.
Cons
  • Users experience excessive and delayed notifications on the Android app, affecting their overall satisfaction with Zoho SalesIQ.
  • Users find the learning curve steep, as the customization options can be overwhelming and require time to master.
  • Users find Zoho SalesIQ's customization options somewhat limited, making initial setup and navigation a bit overwhelming.
  • Users experience notification issues with delays and duplicates, especially when using the Android app and website.
  • Users find the setup process for Zoho SalesIQ to be not intuitive, leading to an overwhelming experience initially.

What Are Recent G2 Reviews of Zoho SalesIQ?

Kapture CX

Kapture is an enterprise-grade, generative AI-powered omnichannel customer experience management platform designed to enhance customer support and engagement. This innovative solution empowers businesses to adapt to the evolving expectations of their customers, transforming standard interactions into exceptional experiences. By leveraging advanced technology and a customer-centric approach, Kapture ensures that every engagement is personalized and relevant, addressing the unique needs of each individual. Targeted primarily at businesses in sectors such as retail, banking, financial services and insurance (BFSI), travel, and consumer durables, Kapture serves over 1,000 organizations across 16 countries. This diverse clientele benefits from Kapture's ability to streamline customer interactions across various channels, including social media, email, chat, and voice. The platform is particularly valuable for companies aiming to enhance their customer service capabilities, improve satisfaction rates, and foster lasting relationships with their customers. Kapture's key features include intelligent routing, real-time analytics, and a unified dashboard that provides a comprehensive view of customer interactions. The intelligent routing system ensures that inquiries are directed to the most suitable agents based on their expertise, leading to quicker and more effective resolutions. Real-time analytics empower businesses to monitor performance metrics, identify trends, and make data-driven decisions to enhance service quality. The unified dashboard consolidates information from multiple channels, enabling support teams to respond promptly and effectively to customer needs. Utilizing Kapture offers benefits that extend beyond improved customer satisfaction. By providing tailored experiences and leveraging AI-driven insights, businesses can increase operational efficiency and reduce response times. Kapture's focus on context and intelligence in every resolution helps organizations not only meet but exceed customer expectations. This capability is particularly crucial in competitive markets where customer loyalty is paramount. Kapture distinguishes itself in the customer experience management category by combining advanced technology with a deep understanding of customer needs. Its omnichannel approach ensures that businesses can engage with their customers seamlessly, regardless of the platform, while its generative AI capabilities facilitate continuous improvement in service delivery. This makes Kapture an essential tool for organizations looking to elevate their customer support and create meaningful, lasting connections with their clientele.

Average Rating: 4.5/5.0

Total Reviews: 334

How Do G2 Users Rate Kapture CX?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.1/10)
  • Lead Development: 9.2/10 (Category avg: 8.5/10)
  • Customization : 8.7/10 (Category avg: 8.5/10)
  • Co-Browsing: 9.5/10 (Category avg: 8.1/10)

Who Is the Company Behind Kapture CX?

  • Seller: Kapture CX
  • Year Founded: 2011
  • HQ Location: Bangalore
  • Twitter: @KaptureCX
    142 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    656 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Team Leader, Assistant Manager
  • Top Industries: Consumer Services, Pharmaceuticals
  • Company Size: 59% Medium, 30% Small

What Do G2 Reviewers Say About Kapture CX?

AI-generated summary from verified user reviews

Pros
  • Users highlight the ease of use of Kapture CX, appreciating its user-friendly interface and smooth implementation.
  • Users value the customizable features of Kapture CX, enhancing efficiency and ensuring a seamless transition.
  • Users appreciate the automated report support provided by Kapture CX, enhancing efficiency and issue resolution.
  • Users appreciate the user-friendly interface of Kapture CX, making navigation and ticket creation effortless.
  • Users experience enhanced efficiency with Kapture CX, benefiting from swift ticket resolutions and seamless software integrations.
Cons
  • Users experience slow performance with Kapture CX, noting latency and lagging issues that hinder usability.
  • Users experience slow loading, facing latency issues that disrupt their overall experience with Kapture CX.
  • Users experience slow speed with Kapture CX, facing latency issues that hinder performance and efficiency.
  • Users experience latency issues and occasional lag, which impact the speed and efficiency of Kapture CX.
  • Users find the platform complex for new users, indicating a need for a simplified interface and improved functionality.

What Are Recent G2 Reviews of Kapture CX?

What Are G2 Users Discussing About Kapture CX?

GTM Studio - Powered by ZoomInfo

Note: GTM Studio is the upgraded version of ZoomInfo Marketing and ZoomInfo Operations. GTM Studio is ZoomInfo's AI-powered go-to-market canvas that unifies signals, systems, and teams in one intelligent workspace so plays fire automatically, moments aren't missed, and reps always know what to do next. Designed for RevOps and marketing teams, GTM Studio eliminates tool sprawl by connecting CRM, marketing, sales, and third-party data into a single live canvas - giving every team a complete, AI-ready view of their market. At the core of GTM Studio is built-in waterfall enrichment that automatically fills in missing contact and account data across 25+ vendors, so the data powering every play is always complete and actionable. AI-powered insights surface buying signals in real time, helping teams respond to in-market buyers in under five minutes - before competitors have even pulled a list. Every insight is grounded in your ICP, so GTM decisions are faster, sharper, and more informed. GTM Studio is built for speed to execution. A library of pre-built plays - including inbound acceleration, champion tracking, and competitive displacement - can be launched in a single click, with no tickets, no engineering support, and no waiting. Custom plays can be designed, tested, and scaled without code or developer involvement, compressing what used to take weeks into minutes. Specialized AI agents handle enrichment, scoring, routing, and message creation automatically, so teams stay focused on results rather than operations. GTM Studio integrates with the tools revenue teams already rely on - Salesforce, HubSpot, Salesloft, Gong, Slack, and 50+ more - ensuring signals flow freely across the stack and execution happens without friction. Built-in analytics measure what's working in real time, while automated workflows and alerts keep teams responsive to every change in GTM data. The result is a GTM motion that runs on its own - where top-performing teams launch more than 50 plays per quarter, expansion campaigns that once took three weeks go live in 30 minutes, and every seller always knows exactly where to focus next.

Average Rating: 4.5/5.0

Total Reviews: 3,395

How Do G2 Users Rate GTM Studio - Powered by ZoomInfo?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.1/10)
  • Lead Development: 8.8/10 (Category avg: 8.5/10)
  • Customization : 8.3/10 (Category avg: 8.5/10)
  • Co-Browsing: 8.5/10 (Category avg: 8.1/10)

Who Is the Company Behind GTM Studio - Powered by ZoomInfo?

  • Seller: ZoomInfo
  • Company Website:
  • Year Founded: 2000
  • HQ Location: Vancouver, WA
  • Twitter: @ZoomInfo
    23,515 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    9,779 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 63% Medium, 24% Large

What Do G2 Reviewers Say About GTM Studio - Powered by ZoomInfo?

AI-generated summary from verified user reviews

Pros
  • Users value the reliable B2B contact data of GTM Studio, enhancing targeted prospect lists and campaign efficiency.
  • Users value the accuracy of data and intent signals in GTM Studio, enhancing their lead generation and targeting efforts.
  • Users find GTM Studio's ease of use exceptional, streamlining lead enrichment with straightforward features and intuitive navigation.
  • Users value the reliable and accurate B2B contact data from GTM Studio, enhancing campaign effectiveness and targeting precision.
  • Users value the high-quality data from GTM Studio - Powered by ZoomInfo for efficient, targeted outreach campaigns.
Cons
  • Users find the pricing high, making it less accessible for smaller teams with limited budgets.
  • Users find that data inaccuracy affects reliability, with outdated information and missing data for niche roles.
  • Users note that the pricing is high for small teams, making it less accessible for budget-conscious businesses.
  • Users find the learning curve steep, feeling overwhelmed initially due to the platform's complexity and range of features.
  • Users find the platform's complexity overwhelming initially, requiring training and processes for effective use.

What Are Recent G2 Reviews of GTM Studio - Powered by ZoomInfo?

What Are G2 Users Discussing About GTM Studio - Powered by ZoomInfo?

SendPulse

SendPulse is an AI-driven email and chatbot marketing platform that helps scaling businesses acquire, grow, and retain customers through email and chatbot conversations — all powered by a built-in CRM that streamlines sales and marketing efforts from start to finish. Trusted globally for more than 11 years, the company now serves over 200,000 customers, with substantial operations spanning Latin America (with an office in Brazil) and Europe as part of its international footprint. SendPulse features include: - bulk email and SMS service; - sales pipeline automation; - transactional emails; - Facebook Messenger, Instagram, Telegram, WhatsApp (SendPulse is an official WhatsApp Business API provider), TikTok, and Viber chatbot builder; - web push notification service; - website builder; - live chat builder; - CRM system; - online course builder and LMS; - pop-up forms with an NPS survey widget; - - a library of 50+ ready-made integrations (Zapier, Shopify, WooCommerce, Salesforce, HubSpot, and more) No matter which SendPulse service you choose to work with, it will feature our platform's core components: intuitive, no-code interface; user-friendly drag-and-drop builder with extensive customization options; seamless integration of individual services within the platform; user access levels and teamwork tools so your whole team can collaborate; and advanced marketing and sales automation capabilities. You can seamlessly combine all services into a unified system to create automated sales pipelines. SendPulse’s online course builder integrates various marketing and sales automation tools, allowing you to effortlessly engage new students, nurture relationships with your existing audience, and effectively monetize your expertise. SendPulse is always available on your smartphone, enabling you to launch marketing campaigns, interact with your chatbot subscribers, and manage your audience from anywhere. Online courses created with SendPulse's course builder are also accessible on mobile devices. Education by SendPulse is a user-friendly app that allows students to create and edit their profiles, enroll in courses, track their learning progress, and communicate with instructors. You only need a smartphone or tablet to register, create a student account, and successfully start and complete your training. SendPulse offers a wide range of comprehensive, seamlessly integrated marketing solutions. Our core objective is to optimize marketers’ and business owners’ workflows and empower them to drive company growth through more efficient sales and marketing processes. With SendPulse, you can efficiently: - Build and segment your audience. - Manage all your sales and marketing activities from a single platform. - Track and analyze the effectiveness of your deals. - Make data-driven decisions based on actionable insights. - Boost your sales through personalized messaging tailored to subscribers across every stage of your sales funnel. SendPulse offers unlimited email campaigns, 24/7 live support, exceptional deliverability, and detailed reporting on every pricing plan. Our free-forever plan includes 15,000 emails per month, while paid subscriptions start at just $9.60 per month (billed annually – a 20% discount off the standard $12/month rate, 500 subscribers).

Average Rating: 4.6/5.0

Total Reviews: 689

How Do G2 Users Rate SendPulse?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.1/10)
  • Lead Development: 8.8/10 (Category avg: 8.5/10)
  • Customization : 8.6/10 (Category avg: 8.5/10)
  • Co-Browsing: 8.2/10 (Category avg: 8.1/10)

Who Is the Company Behind SendPulse?

  • Seller: SendPulse
  • Year Founded: 2015
  • HQ Location: New York
  • Twitter: @SendPulseCom
    2,084 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    192 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Founder
  • Top Industries: Marketing and Advertising, Information Technology and Services
  • Company Size: 90% Small, 9% Medium

What Do G2 Reviewers Say About SendPulse?

AI-generated summary from verified user reviews

Pros
  • Users find SendPulse's ease of use refreshing, facilitating smooth campaigns and intuitive, hassle-free automation tools.
  • Users appreciate the seamless automation capabilities of SendPulse, facilitating effortless engagement and campaign management.
  • Users appreciate the extensive automation channels and intuitive interface of SendPulse that enhance marketing efficiency.
  • Users appreciate the user-friendly interface of SendPulse, making campaign setup and management effortless and intuitive.
  • Users commend the responsive customer support of SendPulse, enhancing their overall experience and satisfaction with the service.
Cons
  • Users note the missing features in reporting and advanced tools, impacting the overall usability and clarity.
  • Users find the limited features of SendPulse insufficient for their needs, impacting overall satisfaction with the tool.
  • Users find the learning curve steep for advanced features, as detailed reporting and support can be inconsistent.
  • Users note limited options for custom segmentation and campaign organization, impacting their experience with SendPulse.
  • Users find the WhatsApp API setup and automation flow confusing, which can frustratingly hinder their experience and efficiency.

What Are Recent G2 Reviews of SendPulse?

What Are G2 Users Discussing About SendPulse?

Callbell

Callbell helps B2C businesses to better serve their customers through their favorite channels, including Whatsapp Business, Facebook Messenger, Instagram Direct and Telegram.

Average Rating: 4.6/5.0

Total Reviews: 23

How Do G2 Users Rate Callbell?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 9.1/10)
  • Lead Development: 8.9/10 (Category avg: 8.5/10)
  • Customization : 9.2/10 (Category avg: 8.5/10)
  • Co-Browsing: 8.3/10 (Category avg: 8.1/10)

Who Is the Company Behind Callbell?

  • Seller: Callbell
  • Year Founded: 2018
  • HQ Location: Paris, Ile-de-France
  • Twitter: @CallbellApp
    40 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    47 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 79% Small, 17% Medium

What Are Recent G2 Reviews of Callbell?

What Are G2 Users Discussing About Callbell?

Chaty

Chaty is a communication tool designed to enhance customer engagement by integrating multiple messaging platforms into a single, customizable widget. It allows website visitors to connect with businesses through their preferred channels, such as WhatsApp, Facebook Messenger, Telegram, Viber, and more, without leaving the site. This seamless integration streamlines communication, improving user experience and increasing conversion rates. Key Features and Functionality: - Multi-Channel Integration: Supports over 20 messaging platforms, including WhatsApp, Facebook Messenger, Telegram, Viber, Line, Instagram, and more, enabling customers to choose their preferred method of communication. - Customizable Widget: Offers extensive customization options for the chat widget's appearance, including colors, fonts, icons, and positions, ensuring it aligns with the website's branding. - Operational Hours Management: Allows businesses to set specific operational hours, displaying the chat widget only during designated times and providing automated replies outside those hours to maintain customer engagement. - Easy Deployment: Designed for straightforward installation via a simple script or plugins compatible with popular platforms like WordPress, Shopify, and Wix, making it accessible to businesses of all sizes. - Analytics and Performance Tracking: Integrates with Google Analytics to monitor customer interactions and chat performance, enabling businesses to analyze data and refine their communication strategies. Primary Value and Solutions Provided: Chaty addresses the challenge of managing multiple communication channels by consolidating them into a single, user-friendly interface. This integration ensures that businesses can engage with customers on their preferred platforms, leading to improved customer satisfaction and higher conversion rates. By offering extensive customization options and easy deployment, Chaty empowers businesses to enhance their online presence and streamline customer interactions effectively.

Average Rating: 4.7/5.0

Total Reviews: 18

How Do G2 Users Rate Chaty?

  • Has the product been a good partner in doing business?: 9.8/10 (Category avg: 9.1/10)
  • Lead Development: 9.5/10 (Category avg: 8.5/10)
  • Customization : 9.3/10 (Category avg: 8.5/10)
  • Co-Browsing: 8.2/10 (Category avg: 8.1/10)

Who Is the Company Behind Chaty?

  • Seller: Chaty
  • Year Founded: 2018
  • HQ Location: Tel Aviv, IL
  • Twitter: @premioplugins
    18 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    55 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 83% Small, 6% Large

What Do G2 Reviewers Say About Chaty?

AI-generated summary from verified user reviews

Pros
  • Users appreciate Chaty's ease of use and versatile communication channels, making support seamless and effective.
  • Users admire the ease of use of Chaty, highlighting its user-friendly setup and seamless multi-channel communication.
  • Users appreciate the easy communication offered by Chaty, enhancing support for students with diverse preferences and channels.
  • Users commend Chaty's quick and easy setup, praising its user-friendly interface for seamless social media integration.
  • Users love the user-friendly interface of Chaty, making navigation and communication seamless and straightforward.
Cons
  • Users express concern over the lack of built-in live chat or phone app for distributed call centers, limiting functionality.
  • Users feel Chaty lacks missing features like FAQ responses and custom bot integration for improved support.

What Are Recent G2 Reviews of Chaty?

Pylon

Pylon is the only agentic support platform, purpose-built for B2B companies. For leaders scaling AI-native support teams, Pylon lets humans and agents collaborate on customer work – investigating, resolving, and acting on every signal across every channel that matters. Unlike platforms built before the AI era, Pylon enriches every interaction with deep account-level context, automates the low impact customer work, and surfaces answers before your team even has to ask. The result: faster responses, happier customers, and a system that continuously improves itself.

Average Rating: 4.7/5.0

Total Reviews: 111

How Do G2 Users Rate Pylon?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.1/10)
  • Lead Development: 8.3/10 (Category avg: 8.5/10)
  • Customization : 8.1/10 (Category avg: 8.5/10)
  • Co-Browsing: 9.0/10 (Category avg: 8.1/10)

Who Is the Company Behind Pylon?

  • Seller: Pylon
  • HQ Location: San Francisco, CA
  • LinkedIn® Page: www.linkedin.com
    180 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Head of Customer Success, CEO
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 63% Small, 20% Medium

What Do G2 Reviewers Say About Pylon?

AI-generated summary from verified user reviews

Pros
  • Users find Pylon's platform to be extremely user-friendly, facilitating seamless team alignment and productivity from the start.
  • Users value the responsive customer support of Pylon through seamless Slack integration and diverse capabilities.
  • Users find Pylon's intuitive dashboard and Slack integration essential for efficient support and team communication.
  • Users love the efficient case management of Pylon, enabling quick responses and organized support operations.
  • Users appreciate the efficiency of Pylon, enhancing team alignment and productivity with automated notifications and real-time dashboards.
Cons
  • Users find Pylon's limited features make navigation difficult, lacking essential functionality affecting user location tracking.
  • Users note the missing features in Pylon, like better email support and improved ticket tagging for AI analytics.
  • Users find the learning curve of Pylon a bit cumbersome initially, though it improves with custom views.
  • Users find the steep learning curve of Pylon challenging initially, but benefits emerge after customization and acclimation.
  • Users highlight email issues in Pylon, wishing for better support for email threading and inline image resizing.

What Are Recent G2 Reviews of Pylon?

LimeChat

LimeChat is an AI-powered Conversational Commerce suite that helps brands sell, support, and market on conversational medium. Trusted by over 200+ world's biggest brands like MamaEarth, Wow Skin Science, Planet54, BlueTokai, Sometime By Asian Designers, Juicy Chemistry, it helps brands automate and personalize conversations throughout the buying journey, across all channels. Whether you are looking to reduce customer acquisition costs, increase sales, boost retention, or automate customer support, LimeChat’s product suite helps you with all of these and much more. LimeChat’s marquee products include a Human-Level Chatbot, WhatsApp Conversational Marketing, Omnichannel Helpdesk, and Click-to-Messenger ads. How does it differentiate from the competition? — While all other bots are generalized automation solutions that dilute their efficacy, LimeChat is exclusively built for eCommerce brands, thus delivering stellar results. 10X faster in the implementation Delivers 70% Automation & 10% conversions on chat — 2-way WhatsApp marketing campaigns, powered by AI conversations — Brands can reply instantly to customers who respond to the campaigns and keep them engaged with human-level AI — One single platform to control everything — conversations from all channels (FB Messenger, Instagram DM and comments, WhatsApp, Live Chat, Email), bot, campaigns, agent performance, and analytics

Average Rating: 4.6/5.0

Total Reviews: 31

How Do G2 Users Rate LimeChat?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.1/10)
  • Lead Development: 8.1/10 (Category avg: 8.5/10)
  • Customization : 8.5/10 (Category avg: 8.5/10)
  • Co-Browsing: 7.9/10 (Category avg: 8.1/10)

Who Is the Company Behind LimeChat?

  • Seller: Limechat
  • Year Founded: 2020
  • HQ Location: Bengaluru, IN
  • Twitter: @LimeChatAI
    310 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    89 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Health, Wellness and Fitness, Consumer Goods
  • Company Size: 61% Small, 39% Medium

What Do G2 Reviewers Say About LimeChat?

AI-generated summary from verified user reviews

Pros
  • Users praise the responsive customer support of LimeChat, highlighting effective onboarding and timely assistance from the team.
  • Users appreciate the robust bot flow of LimeChat, enhancing customer experience and reducing response times significantly.
  • Users praise LimeChat for its helpful support team, ensuring smooth onboarding and effective problem resolution.
  • Users find LimeChat's ease of use refreshing, thanks to its smooth integration and user-friendly design.
  • Users appreciate the excellent customer support from LimeChat, ensuring smooth onboarding and timely solutions for issues.
Cons
  • Users report chatbot issues including glitches and high failure rates with WhatsApp broadcasting, despite helpful support.
  • Users report software bugs in LimeChat, particularly with integration and mobile app performance affecting usability.
  • Users experience glitches in the chat functionality and suggest improvements for a smoother communication process.
  • Users report chat management issues due to glitches and difficulties with WhatsApp broadcasting and user data upload.
  • Users find the monthly pricing a bit high, but acknowledge that the features justify the cost.

What Are Recent G2 Reviews of LimeChat?

What Are G2 Users Discussing About LimeChat?

3CX

3CX is a business communications system that replaces traditional PBXs. Offering one all encompassing solution for calls, video conferencing, live chat and messaging. It's open standard, meaning you can use it with any IP Phone or SIP trunk provider. Built for remote working and mobility through its apps for Android, iOS and the Web. This award-winning software innovates business connectivity and collaboration. enabling companies of all sizes to cut telco costs, boost employee productivity, and enhance customer experience. Benefits: Easy to install and manage; Low cost to buy and maintain. Available on-premise or hosted.

Average Rating: 4.4/5.0

Total Reviews: 432

How Do G2 Users Rate 3CX?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 9.1/10)
  • Lead Development: 9.7/10 (Category avg: 8.5/10)
  • Customization : 8.9/10 (Category avg: 8.5/10)
  • Co-Browsing: 9.7/10 (Category avg: 8.1/10)

Who Is the Company Behind 3CX?

  • Seller: 3CX
  • Company Website:
  • Year Founded: 2005
  • HQ Location: Nicosia
  • Twitter: @3CX
    30,475 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    183 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: IT Manager, President
  • Top Industries: Information Technology and Services, Telecommunications
  • Company Size: 50% Medium, 43% Small

What Do G2 Reviewers Say About 3CX?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of 3CX, finding it reliable and convenient for seamless communication.
  • Users commend the reliability of 3CX, appreciating smooth communication and consistent call quality across multiple platforms.
  • Users value the flexibility of 3CX, enjoying cost savings and seamless communication on one platform.
  • Users value the smooth and reliable communication of 3CX, appreciating its seamless integration and great call quality.
  • Users praise the easy setup of 3CX, allowing for quick deployment and seamless integration into existing systems.
Cons
  • Users find 3CX's complex processes challenging, especially for non-technical administrators and advanced feature configurations.
  • Users find difficult configuration for non-technical administrators frustrating, making setup and troubleshooting a challenging experience.
  • Users find the learning curve challenging, especially non-technical administrators who struggle with configuration and troubleshooting.
  • Users note limited features in 3CX, especially following updates that removed useful reports and hinder customizations.
  • Users find 3CX to be expensive, especially for non-profits seeking more affordable pricing options.

What Are Recent G2 Reviews of 3CX?

What Are G2 Users Discussing About 3CX?

Featurebase

Featurebase is a modern customer support & product suite that combines AI-powered support, feedback collection, help docs, roadmaps, and changelogs into a single platform for startups. It's loved by thousands of fast-growing teams from companies like Lovable, Raycast, and n8n. 💫 Instead of having 5+ different tools, Featurebase offers everything in one place to help you build products your users love: - Support platform – Support your customers from anywhere with an omnichannel inbox and automate support with powerful AI agents. - Feedback collection & voting: Centralize feedback with in-app widgets, integrations, and a dedicated feedback forum. Let users vote on each other's feature ideas, see their total revenue, and focus on the most impactful features. Plus, all upvoters will automatically be notified when you ship their request. - Changelogs: Announce product changes and increase feature adoption with neat in-app popups, notification emails, and a standalone changelog page. - Help Center: Provide self-serve support with a beautiful knowledge base & bring help articles inside your product with a lightweight widget. - Surveys (NPS, CSAT, etc.): Create targeted in-app surveys to ask users anything and measure customer satisfaction.

Average Rating: 4.7/5.0

Total Reviews: 52

How Do G2 Users Rate Featurebase?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.1/10)
  • Lead Development: 7.0/10 (Category avg: 8.5/10)
  • Customization : 8.5/10 (Category avg: 8.5/10)
  • Co-Browsing: 3.3/10 (Category avg: 8.1/10)

Who Is the Company Behind Featurebase?

  • Seller: Featurebase
  • Year Founded: 2021
  • HQ Location: Tallinn, EE
  • Twitter: @FeaturebaseHQ
    2,216 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    8 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Founder
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 90% Small, 8% Medium

What Do G2 Reviewers Say About Featurebase?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the intuitive and versatile features of Featurebase, enhancing usability and valuable feedback collection.
  • Users find Featurebase's ease of use enhances their experience, allowing quick setup and intuitive feedback collection.
  • Users appreciate the ease of use and extensive features of Featurebase, making it a powerful all-in-one solution.
  • Users praise the responsive customer support of Featurebase, noting helpfulness and effective communication throughout their experience.
  • Users value the intuitive feedback management of Featurebase, facilitating easy collection and prioritization of customer insights.
Cons
  • Users find missing features such as limited customization, basic analytics, and lack of mobile ticket responses frustrating.
  • Users face limited features in lower plans, restricting access to essential tools and scalability for startups.
  • Users face various limitations with Featurebase, including bugs, poor integration, and frustration over lack of prioritization options.
  • Users note the limited customization options for branding and workflows, affecting flexibility for specific needs.
  • Users find the limited functionality of Featurebase a drawback, lacking deeper insights and flexibility in automation.

What Are Recent G2 Reviews of Featurebase?

iAdvize

iAdvize is an AI Shopping Assistant designed to turn more shoppers into customers by delivering sales-first AI that knows when and how to sell. Unlike traditional chatbots built for support, our platform is purpose-built for e-commerce conversion—removing buying blockers, answering critical pre-purchase questions, and guiding shoppers confidently toward checkout. At the heart of iAdvize is a proactive, brand-aligned AI that engages shoppers at the moments that matter most. Whether they're navigating a complex catalog on a product listing page, hesitating on a product detail page, or stalling at checkout, the AI Shopping Assistant surfaces personalized recommendations, instant answers, and seamless add-to-cart flows—all within a branded conversational experience. iAdvize powers digital conversations for more than 350 brands, generating over $1 billion in annual online revenue. We've analyzed millions of shopper interactions across every touchpoint and used those insights to build a platform that adapts to your tone of voice, reflects your brand identity, and continuously improves based on real performance data. Our AI Designer gives you complete control: upload your product catalog, configure tone and behavior, and create custom workflows without touching code. The Campaign Manager lets you deploy strategically—targeting by page type, traffic source, or shopper behavior to trigger the right engagement at the right time. And with Shopper Insights, you get full transparency into how every AI interaction impacts your KPIs, from engagement rates to conversion lift and average order value. Built with a dedicated Shopify integration for plug-and-play deployment, iAdvize is also e-commerce platform agnostic—integrating seamlessly with any storefront. Non-technical teams can configure, test, and optimize without developer resources, enabling fast experimentation and measurable impact. From proactive engagement widgets and smart product discovery to cross-sell recommendations and checkout support, iAdvize delivers the speed and clarity shoppers need to move from browsing to buying—with confidence.

Average Rating: 4.7/5.0

Total Reviews: 29

How Do G2 Users Rate iAdvize?

  • Has the product been a good partner in doing business?: 8.7/10 (Category avg: 9.1/10)
  • Lead Development: 7.7/10 (Category avg: 8.5/10)
  • Customization : 8.8/10 (Category avg: 8.5/10)
  • Co-Browsing: 8.1/10 (Category avg: 8.1/10)

Who Is the Company Behind iAdvize?

  • Seller: iAdvize
  • Year Founded: 2010
  • HQ Location: Nantes, France
  • Twitter: @iadvize
    7,328 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    183 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 42% Medium, 35% Large

What Do G2 Reviewers Say About iAdvize?

AI-generated summary from verified user reviews

Pros
  • Users value the helpfulness of iAdvize in enhancing customer interactions and efficiently resolving queries.
  • Users praise iAdvize for its outstanding customer engagement, proving effective in boosting conversion rates and support.
  • Users commend the exceptional customer support from iAdvize, enhancing engagement and driving success in their operations.
  • Users praise the ease of use of iAdvize, noting its intuitive interface and seamless implementation process.
  • Users commend the high engagement and support from iAdvize, significantly enhancing customer interaction and success.
Cons
  • Users find it inconvenient that iAdvize chat cannot integrate with Microsoft Teams, hindering seamless communication.
  • Users find the connectivity issues inconvenient as messaging cannot integrate with Microsoft Teams, hindering collaboration.
  • Users find that iAdvize has some missing features that detract from the overall experience and reporting capabilities.
  • Users find inadequate reporting in iAdvize limits their insights and impacts the overall experience negatively.
  • Users find the integration issues inconvenient, as iAdvize conversations cannot connect with Microsoft Teams chat easily.

What Are Recent G2 Reviews of iAdvize?

What Are G2 Users Discussing About iAdvize?

Richpanel

Richpanel is the AI-native helpdesk for ecommerce and DTC brands. You hire an AI support team and the helpdesk your humans work in, on one platform and one bill. The AI resolves the repeat work end to end. Your people stay in control of the exceptions. Most CX software bolted AI onto a 2010s ticketing system. Richpanel rebuilt the helpdesk around the AI. The AI CX team you hire: • Customer AI resolves routine conversations autonomously: refunds, order tracking (WISMO), cancellations, subscription changes, returns and policy questions. 70 to 80% autonomous resolution at maturity. • Copilot AI researches, drafts replies and executes actions for your human agents, around 5x throughput. • QA AI reviews 100% of closed conversations, finds gaps and feeds fixes back into policy. • CX Manager AI reads your business, writes the SOPs, configures the agents and improves the system per brand. The AI that builds the AI. Why teams switch to Richpanel: • A real Gorgias, Zendesk, Intercom and Freshdesk alternative. AI that resolves, not just deflects. • No double-meter pricing. Pick your model (Claude, GPT or Gemini) and tokens. About $0.25 per conversation. • 50% AI resolution guaranteed in 30 days, or your money back. • Live on your store fast, with one-click Gorgias and Zendesk import. • HIPAA-audited, SOC 2 Type II (zero exceptions) and GDPR-audited. Trusted by 2,000+ brands including Ridge, Jones Road and Pela. Compare Richpanel and learn more: richpanel.com/compare/gorgias richpanel.com/compare/zendesk richpanel.com/learn/best-ai-agents-customer-support richpanel.com/security

Average Rating: 4.7/5.0

Total Reviews: 92

How Do G2 Users Rate Richpanel?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 9.1/10)
  • Lead Development: 8.4/10 (Category avg: 8.5/10)
  • Customization : 8.7/10 (Category avg: 8.5/10)
  • Co-Browsing: 8.1/10 (Category avg: 8.1/10)

Who Is the Company Behind Richpanel?

  • Seller: Richpanel
  • Year Founded: 2019
  • HQ Location: San Jose, California
  • Twitter: @Richpanel
    363 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    35 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Customer Service Manager
  • Top Industries: Retail, Health, Wellness and Fitness
  • Company Size: 82% Small, 17% Medium

What Do G2 Reviewers Say About Richpanel?

AI-generated summary from verified user reviews

Pros
  • Users love the exceptional customer support of Richpanel, highlighting quick responses and a resourceful, attentive team.
  • Users find Richpanel's ease of use beneficial, as it simplifies tasks for customer service teams effectively.
  • Users commend the quick response from Richpanel's support team, enhancing their overall experience and satisfaction.
  • Users value the automation efficiency of Richpanel, enhancing organization and speeding up customer support dramatically.
  • Users find the easy setup of Richpanel makes transitioning to the platform seamless and efficient.
Cons
  • Users report integration issues with Richpanel, expressing a desire for more compatible tools and streamlined processes.
  • Users find Richpanel's chat limitations frustrating, citing organization issues and a lack of essential automation features.
  • Users find Richpanel to be not user-friendly, citing disorganization and complexity in functionality and setup.
  • Users note that communication issues regarding updates can impact productivity and require improvement for Richpanel.
  • Users experience data duplication issues with delayed messages, impacting the effectiveness of Richpanel.

What Are Recent G2 Reviews of Richpanel?

What Are G2 Users Discussing About Richpanel?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated April 9, 2026