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Verloop.io Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users commend the ease of use of Verloop.io, finding it intuitive and simple for report extraction. (8 mentions)
Users praise the excellent customer support offered by Verloop.io, enhancing their experience with professional assistance. (3 mentions)
Users find Verloop.io incredibly helpful due to its user-friendly interface and efficient customer engagement capabilities. (3 mentions)
Users value the extensive automation capabilities of Verloop.io, enhancing efficiency through automated reporting features. (2 mentions)
Users appreciate the user-friendly chat features of Verloop.io, enabling effective communication with multiple customers simultaneously. (2 mentions)
Users often face bug issues, experiencing lag and connectivity problems, especially on weak Wi-Fi networks. (2 mentions)
Users experience slow performance with frequent lags and bugs during chat interactions, leading to delayed responses. (2 mentions)
Users report experiencing bugs and connectivity issues on weak Wi-Fi, causing frequent lag and disruptions. (1 mentions)
Users experience call quality issues with Verloop.io, including frequent reconnections and noticeable lag on weak Wi-Fi. (1 mentions)
Users experience delays in response due to occasional lags while managing chats on Verloop.io. (1 mentions)

5 Pros or Advantages of Verloop.io

1. Ease of Use
Users commend the ease of use of Verloop.io, finding it intuitive and simple for report extraction.
See 8 mentions

See Related User Reviews

Andrew E.
AE

Andrew E.

Mid-Market (51-1000 emp.)

5.0/5

"Verloop is the best Chatbot provider"

What do you like about Verloop.io?

They are professional and their solution is outstanding The customer support is perfect Easy to use All features needed added Integration is easy

Oshita V.
OV

Oshita V.

Enterprise (> 1000 emp.)

5.0/5

"Very likely and Awesome"

What do you like about Verloop.io?

It's ease in extracting the reports and to view the performance individually on a daily or monthly basis. Also, it sends an automatic report if we set

2. Customer Support
Users praise the excellent customer support offered by Verloop.io, enhancing their experience with professional assistance.
See 3 mentions

See Related User Reviews

Andrew E.
AE

Andrew E.

Mid-Market (51-1000 emp.)

5.0/5

"Verloop is the best Chatbot provider"

What do you like about Verloop.io?

They are professional and their solution is outstanding The customer support is perfect Easy to use All features needed added Integration is easy

Lifin X.
LX

Lifin X.

Mid-Market (51-1000 emp.)

5.0/5

"The best in class for automating customer engagement,"

What do you like about Verloop.io?

Extensive Automation Capabilities. Ease of use. User Experience. Ease of implementation. Integration Capabilities. Customer Support.

3. Helpful
Users find Verloop.io incredibly helpful due to its user-friendly interface and efficient customer engagement capabilities.
See 3 mentions

See Related User Reviews

Anurag R.
AR

Anurag R.

Enterprise (> 1000 emp.)

5.0/5

"Excellence is everything"

What do you like about Verloop.io?

A powerful customer support platform by Verloop.io that uses the power of conversational AI to seamlessly engage customers in meaningful conversations

Verified User
C

Verified User

Enterprise (> 1000 emp.)

5.0/5

"it is fun to use verloop while on work and it is very convenient while having access of information"

What do you like about Verloop.io?

The chatting and the can responses which enable use to get great responses

4. Automation
Users value the extensive automation capabilities of Verloop.io, enhancing efficiency through automated reporting features.
See 2 mentions

See Related User Reviews

Oshita V.
OV

Oshita V.

Enterprise (> 1000 emp.)

5.0/5

"Very likely and Awesome"

What do you like about Verloop.io?

It's ease in extracting the reports and to view the performance individually on a daily or monthly basis. Also, it sends an automatic report if we set

Lifin X.
LX

Lifin X.

Mid-Market (51-1000 emp.)

5.0/5

"The best in class for automating customer engagement,"

What do you like about Verloop.io?

Extensive Automation Capabilities. Ease of use. User Experience. Ease of implementation. Integration Capabilities. Customer Support.

5. Chat Features
Users appreciate the user-friendly chat features of Verloop.io, enabling effective communication with multiple customers simultaneously.
See 2 mentions

See Related User Reviews

Verified User
C

Verified User

Enterprise (> 1000 emp.)

5.0/5

"it is fun to use verloop while on work and it is very convenient while having access of information"

What do you like about Verloop.io?

The chatting and the can responses which enable use to get great responses

Anand k.
AK

Anand k.

Mid-Market (51-1000 emp.)

5.0/5

"My Review for Verloop"

What do you like about Verloop.io?

We use Verloop for chat process in our organization. It was user-friendly, allowing us to chat with three customers at a time. This enabled our team t

5 Cons or Disadvantages of Verloop.io

1. Bug Issues
Users often face bug issues, experiencing lag and connectivity problems, especially on weak Wi-Fi networks.
See 2 mentions

See Related User Reviews

Verified User
C

Verified User

Enterprise (> 1000 emp.)

5.0/5

"it is fun to use verloop while on work and it is very convenient while having access of information"

What do you dislike about Verloop.io?

nothing as such just sometimes it gets reconnnect on weak wifi and lagg alot there are many bugs

Vijay G.
VG

Vijay G.

Enterprise (> 1000 emp.)

5.0/5

"Vijay Review"

What do you dislike about Verloop.io?

At times there are bugs that impact the dashboard view

2. Slow Performance
Users experience slow performance with frequent lags and bugs during chat interactions, leading to delayed responses.
See 2 mentions

See Related User Reviews

Verified User
C

Verified User

Enterprise (> 1000 emp.)

5.0/5

"it is fun to use verloop while on work and it is very convenient while having access of information"

What do you dislike about Verloop.io?

nothing as such just sometimes it gets reconnnect on weak wifi and lagg alot there are many bugs

Nisha B.
NB

Nisha B.

Mid-Market (51-1000 emp.)

5.0/5

"verloop chat"

What do you dislike about Verloop.io?

Lags sometimes while taking chats which leads to delay in response

3. Bugs
Users report experiencing bugs and connectivity issues on weak Wi-Fi, causing frequent lag and disruptions.
See 1 mentions

See Related User Reviews

Verified User
C

Verified User

Enterprise (> 1000 emp.)

5.0/5

"it is fun to use verloop while on work and it is very convenient while having access of information"

What do you dislike about Verloop.io?

nothing as such just sometimes it gets reconnnect on weak wifi and lagg alot there are many bugs

4. Call Quality Issues
Users experience call quality issues with Verloop.io, including frequent reconnections and noticeable lag on weak Wi-Fi.
See 1 mentions

See Related User Reviews

Verified User
C

Verified User

Enterprise (> 1000 emp.)

5.0/5

"it is fun to use verloop while on work and it is very convenient while having access of information"

What do you dislike about Verloop.io?

nothing as such just sometimes it gets reconnnect on weak wifi and lagg alot there are many bugs

5. Chat Issues
Users experience delays in response due to occasional lags while managing chats on Verloop.io.
See 1 mentions

See Related User Reviews

Nisha B.
NB

Nisha B.

Mid-Market (51-1000 emp.)

5.0/5

"verloop chat"

What do you dislike about Verloop.io?

Lags sometimes while taking chats which leads to delay in response

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Verloop.io Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Verloop.io, and what problem is it built to solve?

Verloop.io is a customer support automation platform that helps businesses deliver support experiences to customers across channels.

What languages does Verloop.io support?

Verloop.io supports 15 languages, including Arabic, Bengali, Chinese (Simplified), English, French, and others.

What company sizes and industries is Verloop.io the best fit for?

Verloop.io is used by teams across small businesses, mid-market companies, and enterprises, with reviewer backgrounds clustering most in retail, financial services, and cosmetics. Other represented industries include education and consumer services.
  • Company sizes: Small Business, Mid-Market, and Enterprise
  • Industries: Retail, Financial Services, Cosmetics, Education Management, and Consumer Services

How long does it take to implement Verloop.io across a team?

Implementation can be quick, with less than a day the most commonly reported time to go live. Other reported timelines range from under a month to several months.
Time to go live Relative frequency
Less than 1 day Most commonly reported
Less than 1 month Also reported
1–3 months Less commonly reported
3–6 months and longer Occasionally reported

What customer support options does Verloop.io provide, and how do users find the overall support experience?

Verloop.io users describe the support experience as helpful and responsive, particularly when they need assistance with setup, changes, or troubleshooting. Some users also note that follow-up can be slow or that time management could be better.

What features or capabilities could make Verloop.io even more useful?

More detailed reporting and smoother day-to-day chat handling are recurring ways users say Verloop.io could be improved.
  • Expand analytics and dashboards with more detailed, actionable metrics.
  • Improve chat responsiveness and notification reliability to reduce delays and missed messages.
  • Add more flexible agent workflows and customization, including easier response management and chat navigation.

How useful do Verloop.io users find its AI features in everyday use?

Verloop.io’s chatbot automation is useful for handling repetitive questions and helping agents focus on conversations that need human attention. Users describe the automation as time-saving, while noting that bot accuracy and the setup of more complex flows can take work.
  • Conversation automation: chatbots, information collection, and menu bars
  • Human handoff and agent handling: live chat, route to human, and role-based access
  • Bot setup and improvement: customization, analytics, and A/B testing

Verloop.io Reviews (230)

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Reviews

Verloop.io Reviews (230)

View 1 Video Reviews
4.7
230 reviews
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Andrew E.
AE
Andrew E.
Head Of Digital
Mid-Market (51-1000 emp.)
"Verloop is the best Chatbot provider"
5/5
What do you like best about Verloop.io?

They are professional and their solution is outstanding

The customer support is perfect

Easy to use

All features needed added

Integration is easy Review collected by and hosted on G2.com.

What do you dislike about Verloop.io?

Nothing, They make everything easy

They are always on top of everything Review collected by and hosted on G2.com.

Sadhna M.
SM
Sadhna M.
Customer care executive
Small-Business (50 or fewer emp.)
Originally submitted 3/10/2021
"Chat Progress"
5/5
What do you like best about Verloop.io?

It is very user-friendly and smooth to check the details. Review collected by and hosted on G2.com.

What do you dislike about Verloop.io?

Nothing as such, all perfect, never faced issue in progress. Review collected by and hosted on G2.com.

Lifin X.
LX
Lifin X.
Senior Account Executive
Mid-Market (51-1000 emp.)
"The best in class for automating customer engagement,"
5/5
What do you like best about Verloop.io?

Extensive Automation Capabilities. Ease of use. User Experience. Ease of implementation. Integration Capabilities. Customer Support. Review collected by and hosted on G2.com.

What do you dislike about Verloop.io?

Nothing. This is really an extensive system to automate customer engagement. Review collected by and hosted on G2.com.

Anand k.
AK
Anand k.
Customer Support Executive
Mid-Market (51-1000 emp.)
"My Review for Verloop"
5/5
What do you like best about Verloop.io?

We use Verloop for chat process in our organization. It was user-friendly, allowing us to chat with three customers at a time. This enabled our team to handle more and more customers, as our organization was a startup with fewer executives managing more customers. Review collected by and hosted on G2.com.

What do you dislike about Verloop.io?

Whenever we used to reply to customers, the FRT (First Response Time) was not accurate in the reports. Review collected by and hosted on G2.com.

NK
Nikhil K.
Senior Manager (IT) - Capital Market
Capital Markets
Mid-Market (51-1000 emp.)
"Build your customized BOT with verloop.io AI support build your flow better"
3.5/5
What do you like best about Verloop.io?

experince devlopment team, customized bot solutions , delivery on time Review collected by and hosted on G2.com.

What do you dislike about Verloop.io?

faced isseus with session passing mechanisam with pre and post login menyu for chatbot, dashboard works little slow and sometimes error while login Review collected by and hosted on G2.com.

Verified User in Cosmetics
CC
Verified User in Cosmetics
Enterprise (> 1000 emp.)
Originally submitted 3/3/2021
"it is fun to use verloop while on work and it is very convenient while having access of information"
5/5
What do you like best about Verloop.io?

The chatting and the can responses which enable use to get great responses Review collected by and hosted on G2.com.

What do you dislike about Verloop.io?

nothing as such just sometimes it gets reconnnect on weak wifi and lagg alot there are many bugs Review collected by and hosted on G2.com.

Anass S.
AS
Anass S.
Customer service associate
Enterprise (> 1000 emp.)
Originally submitted 11/12/2020
"This is What an Organization Needs"
5/5
What do you like best about Verloop.io?

It consumes low data and is very easy to use and keep records of our clients Review collected by and hosted on G2.com.

What do you dislike about Verloop.io?

Sometimes it doesn't notify when a customer replies Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
UH
Verified User in Hospital & Health Care
Mid-Market (51-1000 emp.)
"very friendly user"
5/5
What do you like best about Verloop.io?

its very easy to use. did not have hard time using it Review collected by and hosted on G2.com.

What do you dislike about Verloop.io?

None so far. It's very easy to use. I enjoy using it Review collected by and hosted on G2.com.

Manu A.
MA
Manu A.
Team Lead
Small-Business (50 or fewer emp.)
Originally submitted 8/29/2022
"Verloop Experience & Insights to work on"
4/5
What do you like best about Verloop.io?

A great platform but a lot of bugs and improvements are necessary and that kind of insights is what I would like to provide to the team through this review. What I like the best is how it's fully automated and how the details they provide like email id and phone number gets automatically stored. Review collected by and hosted on G2.com.

What do you dislike about Verloop.io?

There are no notifications or sounds that comes for the program now. It used to be there but right now it's non existent. And this makes it hard because each time you have to refresh to see a message as no notifications are passed even if you're on other tabs. Review collected by and hosted on G2.com.

Subhash N.
SN
Subhash N.
Customer care executive.
Small-Business (50 or fewer emp.)
Originally submitted 2/23/2022
"This has made work a fun thing!"
5/5
What do you like best about Verloop.io?

It's so fast and convenient that it makes helping customers solve their problems by understanding their demands or difficulties. Likewise, whenever their problems are solved, they give their feedback to us, and the ratings mean a lot to the survival of the company. Review collected by and hosted on G2.com.

What do you dislike about Verloop.io?

Customizable canned responses would be great! Also, an option to remove feedback from blank chats. Which is worst and spoils the whole ranking as many customers tend to do that. Like they come for a sec and go back offline later, just checking back to give a fast. Review collected by and hosted on G2.com.
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