The G2 on Verloop.io

Verloop.io Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the ease of use of Verloop.io, finding it user-friendly and efficient for managing customer interactions. (8 mentions)

Users praise the excellent customer support of Verloop.io, highlighting its professionalism and outstanding solutions. (3 mentions)

Users find Verloop.io extremely helpful for engaging customers effectively, enhancing support with AI-driven chat functionalities. (3 mentions)

Users value the extensive automation capabilities of Verloop.io, enhancing reporting and performance tracking effortlessly. (2 mentions)

Users appreciate the user-friendly chat features of Verloop.io, enabling efficient multi-customer interactions in startups. (2 mentions)

Users report numerous bug issues with Verloop.io, causing lag, dashboard errors, and session handling problems. (3 mentions)

Users often face slow performance, experiencing lags and disconnections that hinder effective communication. (3 mentions)

Users experience chat issues like delays and errors that hinder effective communication and functionality. (2 mentions)

Users face chat management issues, such as offline agents receiving messages and slow dashboard performance disrupting their experience. (2 mentions)

Users experience dashboard issues including bugs, slow performance, and login errors that hinder usability and functionality. (2 mentions)

5 Pros or Advantages of Verloop.io

1. Ease of Use

Users value the ease of use of Verloop.io, finding it user-friendly and efficient for managing customer interactions.

See 8 mentions

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Verified User

Small-Business (50 or fewer emp.)

5.0/5

"More than wonderful experience"

What do you like about Verloop.io?

Ease of dealing and clarity of procedures

Oshita V.

Enterprise (> 1000 emp.)

5.0/5

"Very likely and Awesome"

What do you like about Verloop.io?

It's ease in extracting the reports and to view the performance individually on a daily or monthly basis. Also, it sends an automatic report if we set

2. Customer Support

Users praise the excellent customer support of Verloop.io, highlighting its professionalism and outstanding solutions.

See 3 mentions

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Anurag R.

Enterprise (> 1000 emp.)

5.0/5

"Excellence is everything"

What do you like about Verloop.io?

A powerful customer support platform by Verloop.io that uses the power of conversational AI to seamlessly engage customers in meaningful conversations

Andrew E.

Mid-Market (51-1000 emp.)

5.0/5

"Verloop is the best Chatbot provider"

What do you like about Verloop.io?

They are professional and their solution is outstanding The customer support is perfect Easy to use All features needed added Integration is easy

3. Helpful

Users find Verloop.io extremely helpful for engaging customers effectively, enhancing support with AI-driven chat functionalities.

See 3 mentions

See Related User Reviews

Anurag R.

Enterprise (> 1000 emp.)

5.0/5

"Excellence is everything"

What do you like about Verloop.io?

A powerful customer support platform by Verloop.io that uses the power of conversational AI to seamlessly engage customers in meaningful conversations

Anand k.

Mid-Market (51-1000 emp.)

5.0/5

"My Review for Verloop"

What do you like about Verloop.io?

We use verloop for chat process in our organisation it was user friendly where at a time we can chat with 3 customers and this made our team to handle

4. Automation

Users value the extensive automation capabilities of Verloop.io, enhancing reporting and performance tracking effortlessly.

See 2 mentions

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Oshita V.

Enterprise (> 1000 emp.)

5.0/5

"Very likely and Awesome"

What do you like about Verloop.io?

It's ease in extracting the reports and to view the performance individually on a daily or monthly basis. Also, it sends an automatic report if we set

Lifin X.

Mid-Market (51-1000 emp.)

5.0/5

"The best in class for automating customer engagement,"

What do you like about Verloop.io?

Extensive Automation Capabilities. Ease of use. User Experience. Ease of implementation. Integration Capabilities. Customer Support.

5. Chat Features

Users appreciate the user-friendly chat features of Verloop.io, enabling efficient multi-customer interactions in startups.

See 2 mentions

See Related User Reviews

Anand k.

Mid-Market (51-1000 emp.)

5.0/5

"My Review for Verloop"

What do you like about Verloop.io?

We use verloop for chat process in our organisation it was user friendly where at a time we can chat with 3 customers and this made our team to handle

Verified User

Enterprise (> 1000 emp.)

5.0/5

"it is fun to use verloop while on work and it is very convenient while having access of information"

What do you like about Verloop.io?

The chatting and the can responses which enable use to get great responses

5 Cons or Disadvantages of Verloop.io

1. Bug Issues

Users report numerous bug issues with Verloop.io, causing lag, dashboard errors, and session handling problems.

See 3 mentions

See Related User Reviews

Vijay G.

Enterprise (> 1000 emp.)

5.0/5

"Vijay Review"

What do you dislike about Verloop.io?

At times there are bugs that impact the dashboard view

Nikhil K.

Mid-Market (51-1000 emp.)

3.5/5

"Build your customized BOT with verloop.io AI support build your flow better"

What do you dislike about Verloop.io?

faced isseus with session passing mechanisam with pre and post login menyu for chatbot, dashboard works little slow and sometimes error while login

2. Slow Performance

Users often face slow performance, experiencing lags and disconnections that hinder effective communication.

See 3 mentions

See Related User Reviews

Nisha B.

Mid-Market (51-1000 emp.)

5.0/5

"verloop chat"

What do you dislike about Verloop.io?

Lags sometimes while taking chats which leads to delay in response

Nikhil K.

Mid-Market (51-1000 emp.)

3.5/5

"Build your customized BOT with verloop.io AI support build your flow better"

What do you dislike about Verloop.io?

faced isseus with session passing mechanisam with pre and post login menyu for chatbot, dashboard works little slow and sometimes error while login

3. Chat Issues

Users experience chat issues like delays and errors that hinder effective communication and functionality.

See 2 mentions

See Related User Reviews

Nisha B.

Mid-Market (51-1000 emp.)

5.0/5

"verloop chat"

What do you dislike about Verloop.io?

Lags sometimes while taking chats which leads to delay in response

Nikhil K.

Mid-Market (51-1000 emp.)

3.5/5

"Build your customized BOT with verloop.io AI support build your flow better"

What do you dislike about Verloop.io?

faced isseus with session passing mechanisam with pre and post login menyu for chatbot, dashboard works little slow and sometimes error while login

4. Chat Management

Users face chat management issues, such as offline agents receiving messages and slow dashboard performance disrupting their experience.

See 2 mentions

See Related User Reviews

Nikhil K.

Mid-Market (51-1000 emp.)

3.5/5

"Build your customized BOT with verloop.io AI support build your flow better"

What do you dislike about Verloop.io?

faced isseus with session passing mechanisam with pre and post login menyu for chatbot, dashboard works little slow and sometimes error while login

Kunal U.

Mid-Market (51-1000 emp.)

4.5/5

"really nice option for chat!"

What do you dislike about Verloop.io?

if the agent goes offline but sometimes he does not refresh this page. he will keep getting chat flow till he does not refresh this chat.

5. Dashboard Issues

Users experience dashboard issues including bugs, slow performance, and login errors that hinder usability and functionality.

See 2 mentions

See Related User Reviews

Vijay G.

Enterprise (> 1000 emp.)

5.0/5

"Vijay Review"

What do you dislike about Verloop.io?

At times there are bugs that impact the dashboard view

Nikhil K.

Mid-Market (51-1000 emp.)

3.5/5

"Build your customized BOT with verloop.io AI support build your flow better"

What do you dislike about Verloop.io?

faced isseus with session passing mechanisam with pre and post login menyu for chatbot, dashboard works little slow and sometimes error while login

Top-Rated Alternatives

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Andrew E.

Head Of Digital

Mid-Market (51-1000 emp.)

4/15/2025

"Verloop is the best Chatbot provider"

5/5

What do you like best about Verloop.io?

They are professional and their solution is outstanding

The customer support is perfect

Easy to use

All features needed added

Integration is easy Review collected by and hosted on G2.com.

What do you dislike about Verloop.io?

Nothing , They make everything easy

They are always on top of everything Review collected by and hosted on G2.com.

Sadhna M.

Customer care executive

Small-Business (50 or fewer emp.)

3/10/2021

"Chat verloop"

5/5

What do you like best about Verloop.io?

It very user friendly and smooth to check the details. Review collected by and hosted on G2.com.

What do you dislike about Verloop.io?

Nothing as such all perfect, never faced issue in verloop. Review collected by and hosted on G2.com.

Recommendations to others considering Verloop.io:

It is the best way to communicate with live customer on line.

and smoothly it work

very well done

i like it Review collected by and hosted on G2.com.

What problems is Verloop.io solving and how is that benefiting you?

first of all it is very smooth and we can chat we the many customer at 1 time

we can check our performance as dsat csat, chat count , resolution timeline and previous chat details Review collected by and hosted on G2.com.

Lifin X.

Senior Account Executive

Mid-Market (51-1000 emp.)

5/22/2024

"The best in class for automating customer engagement,"

5/5

What do you like best about Verloop.io?

Extensive Automation Capabilities. Ease of use. User Experience. Ease of implementation. Integration Capabilities. Customer Support. Review collected by and hosted on G2.com.

What do you dislike about Verloop.io?

Nothing. This is really an extensive system to automate customer engagement. Review collected by and hosted on G2.com.

Anand k.

Customer Support Executive

Mid-Market (51-1000 emp.)

10/27/2023

"My Review for Verloop"

5/5

What do you like best about Verloop.io?

We use verloop for chat process in our organisation it was user friendly where at a time we can chat with 3 customers and this made our team to handle more and more customers as our organisation was a start up with less no of executives handling more customers. Review collected by and hosted on G2.com.

What do you dislike about Verloop.io?

Whenever we used to reply customers that is FRT (First response time) which was not accurate in the reports. Review collected by and hosted on G2.com.

Nikhil K.

Senior Manager (IT) - Capital Market

Capital Markets

Mid-Market (51-1000 emp.)

10/23/2023

"Build your customized BOT with verloop.io AI support build your flow better"

3.5/5

What do you like best about Verloop.io?

experince devlopment team, customized bot solutions , delivery on time Review collected by and hosted on G2.com.

What do you dislike about Verloop.io?

faced isseus with session passing mechanisam with pre and post login menyu for chatbot, dashboard works little slow and sometimes error while login Review collected by and hosted on G2.com.

Verified User in Cosmetics

Enterprise (> 1000 emp.)

3/3/2021

"it is fun to use verloop while on work and it is very convenient while having access of information"

5/5

What do you like best about Verloop.io?

The chatting and the can responses which enable use to get great responses Review collected by and hosted on G2.com.

What do you dislike about Verloop.io?

nothing as such just sometimes it gets reconnnect on weak wifi and lagg alot there are many bugs Review collected by and hosted on G2.com.

Recommendations to others considering Verloop.io:

Do use the verloop on daily basis, it makes your chatting with the customer fun Review collected by and hosted on G2.com.

What problems is Verloop.io solving and how is that benefiting you?

I solve queries of our customers and take escalations for the on customer query and building rapports gaining trust of the customer Review collected by and hosted on G2.com.

Anass S.

Customer service associate

Enterprise (> 1000 emp.)

11/12/2020

"This is What an Organization Needs"

5/5

What do you like best about Verloop.io?

It consumes low data and very Easier to use and keep records of our client Review collected by and hosted on G2.com.

What do you dislike about Verloop.io?

Sometimes it doesn.t notify when customer replies Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care

Mid-Market (51-1000 emp.)

6/27/2023

"very friendly user"

5/5

What do you like best about Verloop.io?

its very easy to use. did not have hard time using it Review collected by and hosted on G2.com.

What do you dislike about Verloop.io?

None so far. It's very easy to use. I enjoy using it Review collected by and hosted on G2.com.

Manu A.

Team Lead

Small-Business (50 or fewer emp.)

8/29/2022

"Verloop Experience & Insights to work on"

4/5

What do you like best about Verloop.io?

A great platform but a lot of bugs and improvements are necessary and that kind of insights is what I would like to provide to the team through this review.

What I like the best is how it's fully automated and how the details they provide like email id and phone number gets automatically stored. Review collected by and hosted on G2.com.

What do you dislike about Verloop.io?

There are no notifications or sounds that comes for the program now. It used to be there but right now it's non existent. And this makes it hard because each time you have to refresh to see a message as no notifications are passed even if you're on other tabs. Review collected by and hosted on G2.com.

Subhash N.

Customer care executive.

Small-Business (50 or fewer emp.)

2/23/2022

"This has made work a fun thing!"

5/5

What do you like best about Verloop.io?

It's so fast and convenient that it makes helping customers solve their problems by understanding their demands or difficulties. Likewise, whenever their problems are solved, they give their feedback to us, and the ratings mean a lot to the survival of the company. Review collected by and hosted on G2.com.

What do you dislike about Verloop.io?

Customizable canned responses would be great! Also, an option to remove feedback from blank chats. Which is worst and spoils the whole ranking as many customers tend to do that. Like they come for a sec and go back offline later, just checking back to give a fast. Review collected by and hosted on G2.com.

Recommendations to others considering Verloop.io:

I would highly recommend using this as it makes it so efficient to solve queries and the best is you can send and receive attachments to know the issues. Review collected by and hosted on G2.com.

What problems is Verloop.io solving and how is that benefiting you?

The first and the foremost biggest nightmare of our company is the logistics partner our company has chosen to operate with as they are the cheapest, but they pay a high cost for it, and that's the most frequently solved problem query with the loop! Review collected by and hosted on G2.com.