Verloop.io Reviews & Product Details

Verloop.io Overview

What is Verloop.io?

Verloop.io's the world's leading customer support automation platform that helps businesses deliver delightful support experiences to their customers, across channels. With its fast-evolving set of automation tools, you can use Verloop.io to - Automate Customer Support on your website - Generate more leads on your landing pages - Qualify leads in real-time - Improve buyer experience by assisted buying experience Get started for free today and join 15,000+ businesses using Verloop.io. How does it differentiate from the competition? When compared to traditional bot builder platforms, Verloop.io's - State of the art Machine Learning models deliver higher impact and conversion - Language agnostic bot builder framework helps your converse in the language of your choice - FAQ Automation lets visitors ask commonly asked questions to the bot and get answers super fast. - A live chat platform allows visitors to talk to your sales and support agents when needed.

Verloop.io Details
Website
Languages Supported
Arabic, Bengali, English, French, Gujarati, Hindi, Kannada, Malayalam, Marathi, Malay, Spanish, Tamil, Telugu, Thai, Chinese (Simplified)
Product Description

Verloop.io is a live-chat platform with a suite of automation like lead generation, demo booking and E-commerce to automate customer support and engagement.

How do you position yourself against your competitors?

Verloop.io is an end-to-end customer support platform that enables companies to answer repeated questions, engage with customers in live chat, schedule meetings with the sales and support teams, send automated updates to customers, and capture leads among other things.

Businesses can set the platform in the language of their choice to communicate with their primary audience. Also, Verloop.io allows integration with other software to sync data and provide seamless and personalized interaction.

The dashboard provides a streamlined experience and intuitive reports. And by keeping customer satisfaction first, Verloop.io is constantly evolving its features to meet user requirements.

And, to top it all, the platform is scalable and completely secure (GDPR compliant).


Seller Details
Seller
Verloop
Company Website
Year Founded
2016
HQ Location
Bangalore, India
Twitter
@verloopio
1,363 Twitter followers
LinkedIn® Page
www.linkedin.com
71 employees on LinkedIn®
Show More

Verloop.io Videos

Verloop.io Screenshots

Verloop.io Reviews

Write a Review
Filter reviews

LinkedIn®
Connections
Popular Mentions
Showing 55 Verloop.io reviews
Popular Mentions
Showing 55 reviews
Filter Reviews
Filter Reviews
Sort by
Ratings
Company Size
User Role
For Category
All Industries
Review Type
Region
Already have Verloop.io?
Write a Review
Managing Partner
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

It has allowed me to improve the speed with which my clients' questions are answered on my website in a fairly simple way, since through their chat I can now interact in a more dynamic and immediate way with my clients, their Installation is quite easy and it is a fairly simple process, just do a few basic configurations and I can already use this tool on my website, the user interface is quite easy to understand, both for the client and for my service workers so the user experience was quite positive for us Review collected by and hosted on G2.com.

What do you dislike?

It may be something very silly ... But I would like that when I want to download a report I can download it through the same application, and not that I have to open my mail to see the report. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I have been using it to channel the doubts and concerns of my clients through their online chat, which has been very useful to me to make sales, since by solving their doubts faster I can make a sale much faster by clear to the client all the doubts that are presented in a more immediate and personalized way than by email ... Review collected by and hosted on G2.com.

Show More
Show Less
Partner
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

- Super friendly onboarding

- Pre-defined workflow templates help us to move faster. It becomes tough when you have to start from scratch for setting up any workflow.

- Easily integrated SDKs

- Super supportive customer support team

- Super friendly UX for first time user Review collected by and hosted on G2.com.

What do you dislike?

- I haven't found anything to dislike about till now. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

This is going to speed up your growth atleast by 3 months. Just for it. Possibly best product in the market. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

- We run a fashion and beauty community-led commerce platform called Marsplay. For us, the biggest KPI has been how to retain our creators who create content to drive traffic of consumers through their network.

- Verloop WhatsApp Bot solution has helped us to streamline the workflow of almost 20 community managers we have to manage our 30k creator's community. Everybody can work now in their time slot, and we can assist our community 24*7 now.

- Using Verloop, we were able to able to set up the right workflow for triggering our creators around certain events to engage in our mobile app. It increased our retention by 30 per cent in just a couple of weeks.

- It also increased engagement time by 40 per cent almost in just 10-12 weeks of usage.

This accelerated our growth by 4-6 months. Plus, the efficiency also increased for every community managers. Review collected by and hosted on G2.com.

Show More
Show Less
Open Discussions in Verloop.io
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

being in real-time massages with verloop

auto-correction speed

ease password setting and login format Review collected by and hosted on G2.com.

What do you dislike?

page to page loading time is not fast and reloading time is little delay Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Best option for live chatting and real time massages Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Helping my customers with verloop in a real-time message online

getting queries from users and day after also we can check Review collected by and hosted on G2.com.

Show More
Show Less
AC
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Showing all Data systematically, also can find out last chats history Review collected by and hosted on G2.com.

What do you dislike?

Some times it take too long to load it gets hang so need to work on this Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I am happy as this is very easy to use. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

In Purplle we are using Verloop. And we can easily solve customer's query. Also initially some question of customers are solved by BOT. Review collected by and hosted on G2.com.

Show More
Show Less
AC
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

a) Overall user-friendly interface for operations

b) Livechat for Whatsapp, Facebook and other channels in one place

c) Easy access to master data for custom analytics or passing back to GA / CRM

e) User-friendly interface for creating flows and capturing communications data in master data.

These are my own views as an admin/marketer. Review collected by and hosted on G2.com.

What do you dislike?

a) Data dashboards - It is intuitive, but do not provide actionable insights

b) Campaign Creation for WhatsApp has a learning curve.

c) Speech recognition (FAQ) can be improved to an extent

d) Some media features in WhatsApp bot are missing, like audio files.

These are my own views as an admin/marketer. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

a) Qualifying the leads at scale.

b) Solving all the pre-purchase apprehensions through WhatsApp chats.

c) Post-Purchase support Review collected by and hosted on G2.com.

Show More
Show Less
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Fast and interactive commands and the display of old chats as well Review collected by and hosted on G2.com.

What do you dislike?

Could bring the chat on top when new message pings Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Surely go for it will have an amazing experience Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Customer interaction has been increased by veerloop.io. Amazing interaction has been increased with customer. Review collected by and hosted on G2.com.

Show More
Show Less
EE
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The verloop which shows the chat count in one head count as it shows whenever we change the app as well Review collected by and hosted on G2.com.

What do you dislike?

Everything is good, it should show the customer remarks as well as well as csat which it is showing Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Everyone can use Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It is very useful and most good app to work on chat Review collected by and hosted on G2.com.

Show More
Show Less
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Different segments for different topics. Not too many icons to keep it clean and simple. Review collected by and hosted on G2.com.

What do you dislike?

Automatic login. Even if I have marked it to remember my credentials, the system must ask again to continue to login. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Being an MNC, we are handling user sitting at home and coming forward with their queries. Review collected by and hosted on G2.com.

Show More
Show Less
UF
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Ability to build customised flows as per client's requirement. The interface of the website is nice. Review collected by and hosted on G2.com.

What do you dislike?

Agents are shown offline if Verloop.io tabs are not active or monitored every few mins. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Verloop assisted us to bring the customer engagement from all the social platform to One, which ensures easy handling & quick response. Review collected by and hosted on G2.com.

Show More
Show Less
ED
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Messages are sent very quickly and it also show the timing of chat which is very helpful for me and I can easily access to any page from verloop without any hassle. Very easy or simple to use and understand. Review collected by and hosted on G2.com.

What do you dislike?

Nothing. It's just perfect. You can easily access to it Review collected by and hosted on G2.com.

Recommendations to others considering the product:

no as of now Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It help us to chat with the customers. It is very fast any easy Review collected by and hosted on G2.com.

Show More
Show Less
AC
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

The team. They try to understand your requirements and incorporate it in the system Review collected by and hosted on G2.com.

What do you dislike?

The system needs to involve a lot. I am sure this is in the pipeline. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Less involvement from your side to integrate the solution to your platform Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Implementing Chatbot solution for our clients. Review collected by and hosted on G2.com.

Show More
Show Less
UI
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Its most helpful to chat with customer on Review collected by and hosted on G2.com.

What do you dislike?

certainly option like tagging other teams through verloop can be done. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Good option to chat with customers Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

there is option to keep the customer on queue, until we find resolution. Review collected by and hosted on G2.com.

Show More
Show Less
Director
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

We are using verloop on our academic institution and school website. It works well as a chatbot in converting and generating leads. Its good in case of responses that give out choices to user. Its easy to implement and comes with zapier interation so pretty much everything is possible. Review collected by and hosted on G2.com.

What do you dislike?

I was looking to use appointment scheduling feature but haven't heard back from verloop. The support is a bit slow. In case of open ended questions, it might falter a bit but over time the faqs training makes it better.

In case a user drops before an agent answers the chat, the response given by agent is not sent to user via email or sms. Other companies like intercom do so which helps in bringing back the user to website. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Good tool as a chatbot. Not sure about additonal functionalities such as appointment scheduling etc Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Generating leads. Looking to use it schedule campus visits etc for prospective candidates. Review collected by and hosted on G2.com.

Show More
Show Less
IS
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Easy process simple process and fast process Review collected by and hosted on G2.com.

What do you dislike?

Sometimes the user details take time to reflecting after closing chats. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

To solve user query and provide faster solution to the user. Review collected by and hosted on G2.com.

Show More
Show Less
Designer
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

It is a fantastic tool, with a simple and easy-to-use drag and drop interface, where you can train your bot. One of the best features of Verloop is that it uses Machine Learning which shows its best customers. It has a great capacity for integration and the chat flow that explains itself gives you an additional advantage over other counter products in the market. I also like because the bots connect to the technology stack, create support tickets, all thanks to its interface. Review collected by and hosted on G2.com.

What do you dislike?

Verloop is a good sales and marketing platform, but its configuration can be a bit confusing so it may take some time, however it is worth and effort, I am sure that the Verloop team will find a solution for this. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I definitely recommend Verloop, as it guarantees the automation of various activities, which will save you a lot of time and allow users to concentrate on essential activities. Very suitable to generate and qualify potential customers, book meetings and can create better relationships with customers. Your book meetings feature will help your sales bot converse with potential customers on your website. It is a very functional tool for any company, which allows you to focus on specific activities and let the bots take care of everything else. Honestly it is the best investment you will not regret. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Thanks to Verloop we have been able to scale our customer support, helping you every day, answering your frequent questions in real time, this is possible since we use the Verloop robot. By using the live chat function we can serve customers through the bot, to satisfy all their requests. It has allowed us to increase our catalog of potential clients, helping us to improve our relationship with clients, since their queries are answered as soon as possible. Review collected by and hosted on G2.com.

Show More
Show Less
Digital Marketer
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

Verloop handles the chats in an unblemished manner. The chats are completely interactive and conversational- which is what makes Verloop the best chatbot out there. It is not like a regular chatbot where the responses seem too robotic, there is a bit of human in Verloop and the 14days FREE-TRIAL option with no credit card details required really makes it more interesting for me Review collected by and hosted on G2.com.

What do you dislike?

I’d like to see more metrics within the platform that will enable us to judge the performance better. For now, there are few analytics available, more quantifiers can be introduced and this will really Verloop helps in making business decisions. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It is a great tool for any company/individual that’s willing to automate their repetitive tasks in order to reduce the monotony. Other than that also, it is a must for companies as with this they can focus on other integral activities and let the bot take care of the rest. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Verloop has really helped me to improve my customers experience because their queries are being catered to as soon as possible and this has really improved conversion rate for the business too Review collected by and hosted on G2.com.

Show More
Show Less
Director, Analytics
Information Technology and Services
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

It allows you to increase your catalog of potential clients, it has the excellent chat option that allows you to automatically serve customers through the bot that the user can easily train, to meet their requests. In addition to increasing your customers, therefore increase your sales and marketing. Customers after being contacted immediately offer the option of assigning it to the appropriate sales representative. Review collected by and hosted on G2.com.

What do you dislike?

It is a tool that does not have a mobile application, therefore, I would recommend that they take out a mobile version that allows human transparency to be more efficient and faster to attract more customers, and at the same time use it from wherever they are. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It is a recommended tool for all organizations, even small businesses, because through it through a website you can boost and generate more potential customers, to increase all your sales and thus contribute to the achievement of the objectives. This tool is in charge of contacting the client directly thanks to the option to train bots that can meet their requests. Verloop allows you to find customers and quickly put you in touch with the right seller. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

In our organization we are always in constant search of tools and resources that contribute to the achievement of our objectives, which is why we set ourselves the task of implementing Verloop in our activities. Verloop helps us generate more potential customers to book appointments and quickly respond to frequent questions asked by our customers, first we give automatic answers generated by the system, if not enough we assign one of our users to better meet the needs the client's. Review collected by and hosted on G2.com.

Show More
Show Less
Junior Marketing Manager
Internet
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

I’m very happy that I stumbled upon a platform such as Verloop which is a huge booster for automating various activities such as customer support, lead generation, booking meetings, etc. In this day and age of technology and automation, it becomes highly important to invest in technology that will make a lot your activities simpler and efficient. Verloop ensures that several activities can be automated, thus saving a lot of time for the employees and enabling them to focus on other imperative activities. Review collected by and hosted on G2.com.

What do you dislike?

You need to spend a bit of time in understanding the dashboard, i.e. the process of feeding in the chats with predetermined responses, setting the situation as to when the chat must be transferred to the agent, etc. Of course, the team is very responsive and you have plenty of tutorial videos that will help you quickly understand the functioning. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I definitely recommend this system because this system offers a set of benefits that make it the best bot on the market. I can honestly say that this will the best investment for you and you won’t regret it. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

With Verloop, we have been able to successfully reduce the waiting time for the clients, as they get instant responses now. Therefore, it leaves the customers very happy and satisfied. We are care-free about the handling process since the bot is super conversational, thereby allowing more and more customers to interact with the bot and feed in their appropriate responses. Review collected by and hosted on G2.com.

Show More
Show Less
Marketing Director, Certified Shockwave Therapist
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

Verloop is called a conversational platform and it definitely abides by that. It is very easy for one to understand the functioning of Verloop as there are plenty of tutorial videos and the team is always ready to help you out. Review collected by and hosted on G2.com.

What do you dislike?

I hope for more metrics to be introduced within the dashboard. There is scope for the inclusion of more metrics as it allows one to judge various other parameters. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Everyone must try their hand at Verloop, I assure that there won’t be any disappointment. Like I mentioned, the team is always ready to help you out. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

With Verloop, we were able to focus on other integral activities with ease. It enabled us to shift our focus more towards activities that require more weightage. All in all, enabling us to counter activities that were filled with monotony and had scope for automation. Review collected by and hosted on G2.com.

Show More
Show Less
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Intention to solve clients requirements to the best of the abilities. Review collected by and hosted on G2.com.

What do you dislike?

Delay in response and lack of communication of the progress sometimes. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Reaching out to more people through their Whatsapp partnership. Review collected by and hosted on G2.com.

Show More
Show Less
Digital Marketing Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

I love the various integrations and the major functionalities for agents that are present on Verloop. It makes it super intuitive for the agents to converse with the customers. Review collected by and hosted on G2.com.

What do you dislike?

I wish to see more metrics within the dashboard that allow us to track our progress. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I think Verloop will be a great fit for any company to reduce the excessive burden off of their daily activities within the business.

It's a great chatbot and people should definitely consider it. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Through Verloop, we have been able to spend more time and focus on to other necessary activities that hold more weightage. The bot is super friendly and conversational- thus holding true to its functionality. Review collected by and hosted on G2.com.

Show More
Show Less
AC
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Verloop is very easy to use software. You can train and automate frequently asked questions from the customers. It can be used for Customer Support, Lead Generation and Marketing. It only takes a few minutes to build the bot flow and can implement it on the website in no time. Their support team is amazing they are always there to help us to make changes to the bot and optimize our process to improve the efficiency. Review collected by and hosted on G2.com.

What do you dislike?

Currently, scheduling demos or appointments inside the bot is not possible. There are so many options to choose from which is a bit confusing sometimes. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are using different bot recipes on different pages based on the need. We are using it for Lead Generation & Customer Support. Our response time reduced drastically and with the FAQ Automation feature, most of the questions are answered by the bot that reduces human effort. We are using Lead Generation recipe to capture leads. Review collected by and hosted on G2.com.

Show More
Show Less
Digital Marketing Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Its core feature "Chatbot" for which we opt Verloop.

Handling of chats in such a flawless manner is the most attracting feature of Verloop. As human intervention in chats is equal to negligible. Easy to set the process (Bot Recipes). UI is very much attractive & Simple. Review collected by and hosted on G2.com.

What do you dislike?

There is lack of some features like Restart chat option, Welcome message mobile responsiveness but as per business point of view these are not so big affecting things. Still for better user experience this things can make matter a bit. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you people have appointed a separate staff to handle your chats then verloop is the solution. It will make cost cutting and will give you the same expected result. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Human intervention has reduced. Near about 95% chats are currently handled by Verloop chatbot on our website. Main benefit is it works 24*7 without any flaw and automail option of chats happened. Review collected by and hosted on G2.com.

Show More
Show Less
Head - Marketing
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The Verloop setup experience has been great, the service provided by the support team has been excellent. It's been a seamless transition from our previous chat tool Review collected by and hosted on G2.com.

What do you dislike?

It's a great product but we've requested for some features like FB messenger integration, time delayed responses, different campaigns for Whatsapp etc. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Verloop enables us to answer customer queries 24x7 and with 0 turnaround time, reducing the burden on our presales team and qualifying leads for us. Review collected by and hosted on G2.com.

Show More
Show Less
Do you work for Verloop.io?