# ChatSupport Reviews **Vendor:** AnywhereWorks **Category:** [Live Chat Software](https://www.g2.com/categories/live-chat) **Average Rating:** 4.5/5.0 **Total Reviews:** 28 ## About ChatSupport Provide world-class support to your customers and convert more leads. Customizable widgets, unlimited staff members, 24/7 support, and more! Try for Free! ## ChatSupport Reviews ### 1. I use ChatSupport for my WordPress website, And my experience is good **Rating:** 4.0/5.0 stars **Reviewed by:** Amit K. | Wordpress Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2024 **What do you like best about ChatSupport?** One of the standout features of ChatSupport is its commitment to responsive and knowledgeable customer support agents. Their team consistently delivers prompt and helpful assistance to both myself and my website visitors. The reliability and professionalism of their support staff have been invaluable in ensuring a positive experience for my customers. Additionally, the ease of integrating ChatSupport with my WordPress websites has streamlined communication and enhanced the overall user experience. **What do you dislike about ChatSupport?** One aspect I disliked about ChatSupport was the pricing structure, which I found less competitive compared to other similar platforms in the market. **What problems is ChatSupport solving and how is that benefiting you?** ChatSupport solves the problem of providing real-time customer support to website visitors, which benefits me by enhancing the overall user experience and increasing customer satisfaction. The platform enables swift resolution of inquiries and concerns, ultimately fostering stronger relationships with my audience and improving retention rates. ### 2. Great tool for online conversation with the client through the website **Rating:** 5.0/5.0 stars **Reviewed by:** Rony C. | Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** September 07, 2023 **What do you like best about ChatSupport?** The ease of using the tool and how they helped me step-by-step in installing it on my site, one of the points I would like to make is also the preview menu they provide of how the Widget would look and the entire Chat support configuration on my site, I found it very interesting and managed to configure everything without problems. **What do you dislike about ChatSupport?** Until now, what I like the least is the Chatsupport they use on their site, it keeps sending messages to me all the time and notifications keep popping up in my browser tab. Other than that, the integration/tool itself is very good. **What problems is ChatSupport solving and how is that benefiting you?** When a Lead enters my site and remains for a few moments without clicking on any tab, the Chatsupport itself initiates a conversation on its own, which allows us to convey more credibility to the Lead and consequently even one of our agents can close a sale immediately directly through the chat. I am managing to close more sales, the clients see that we care more about them. ### 3. Best AI to support the website **Rating:** 4.5/5.0 stars **Reviewed by:** Apeksha J. | Hospital Manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 28, 2023 **What do you like best about ChatSupport?** ChatSupport is the best web-based AI tool that can cater to more patients in our hospital. In a multi-facility hospital, people get various confusions about allotments of their beds, medicines doctor appointments All specialties now can be done with simple clicks Chat support helps us to respond maximum number of patients resolve their problems, and provide solutionatto the earliest Our hospital. **What do you dislike about ChatSupport?** So far I am using chat support and I haven't encountered any issues with this software sometimes when the server gets down it stops giving responses but the service team fixes it in a short time. **What problems is ChatSupport solving and how is that benefiting you?** Being a hospital manager I get so many queries from our patients and their relatives that's why our team has got chat support With this we can address the maximum number of patients in very little time which enables us to deliver prominent solutions to our patients and provide the exact amenities and treatment they need. ### 4. Valuable interaction with customers through ChatSupport **Rating:** 4.0/5.0 stars **Reviewed by:** Hunter S. | IT Support Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** August 25, 2023 **What do you like best about ChatSupport?** It was the solution to be connected with customers at all times, especially when they need it most. The way in which we can be active with customers has not been appreciated since we are not robots responding that sometimes do not solve customer responses. With ChatSupport, customer service was improved through the website. Its installation was super fast and easy to do without much process or complicated coding **What do you dislike about ChatSupport?** Sometimes the questions and answers sent take time to come out, it is as if the system were blocked for a few seconds and although it is for a very short time it would be better if this delay did not pass **What problems is ChatSupport solving and how is that benefiting you?** Our clients do not appreciate it when talking with people and not with robots, being the most concrete answer giving a broader solution to the question of each user. ### 5. REVIEW OF CHAT SUPPORT **Rating:** 4.5/5.0 stars **Reviewed by:** Devanshi Y. | Social Media Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** September 09, 2023 **What do you like best about ChatSupport?** Chat Support help us to communicate with both users and clients at the same time. Chat Support is simple to use . It help us to communicate directly with our clients using text messages, voice, and photos. In my organization my customer support team uses ChatSupport for communication. **What do you dislike about ChatSupport?** Sometime during commuincation it feels like the response are system generated and created by chat bot. Another problem is reconnecting which occurs usually in evening time. **What problems is ChatSupport solving and how is that benefiting you?** ChatSupport help us to commuicate directly with customer and team at the same time. ChatSupport must add some more emojis so that we can made our chats more interactive for users. It is simple, user friendly and provide more privacy than any other application. ### 6. A pretty good chat tool for your websites to interact with potential customers and yield good sales. **Rating:** 3.5/5.0 stars **Reviewed by:** Prabin R. | Web Developer, Education Management, Small-Business (50 or fewer emp.) **Reviewed Date:** August 28, 2023 **What do you like best about ChatSupport?** The interaction with customers gets more genuine and with good information regarding any queries from the customers makes it a great tool to have more sales for your products. You can also track any old conversation with customers making it a very versatile software, customers get a good connection with you and the potential to purchase multiple products get even higher. **What do you dislike about ChatSupport?** The issue that normally happens is if any customer asks for a resolution about the products, they normally want it pretty quick, which is a problem. Sometimes it takes more time to resolve an issue than the customer expects, which results in a negative view of the product. Via chat there is a lack of personal connection reather than a call or direct meet, which may create sales issues sometimes. **What problems is ChatSupport solving and how is that benefiting you?** ChatSupport is solving the problem of connecting customers and sellers that are not near to each other, connecting them and making the reach even further. And live support has a positive impact on customers needs. ### 7. Best one **Rating:** 5.0/5.0 stars **Reviewed by:** Ajay K. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 28, 2023 **What do you like best about ChatSupport?** It is very helpfull and easy to use. All options will be there in one page which makes easy to chat with customers. Easy to get in touch with the customers... **What do you dislike about ChatSupport?** There is no option of calling cx, sometimes cx will ask for call back. It would be very helpfull if this option is availble in chat support. Thats it, everything is good. **What problems is ChatSupport solving and how is that benefiting you?** Chatting with customers in live and providing the support to the customers. It is very easy to answer multiple customers in one time and saved template also very helpfull ### 8. The best communication tool **Rating:** 4.0/5.0 stars **Reviewed by:** Vaibhav T. | Functional Tester, Enterprise (> 1000 emp.) **Reviewed Date:** August 25, 2023 **What do you like best about ChatSupport?** Customer Service Desk can benefit greatly from ChatSupport. It enables us to communicate with users and clients simultaneously.It enables us to rapidly respond to customer inquiries. **What do you dislike about ChatSupport?** You might occasionally feel like the response was artificial intelligence (AI) generated. Chatbox will become more interactive with the addition of new emojis and gifs. **What problems is ChatSupport solving and how is that benefiting you?** I can quickly connect with clients with the aid of ChatSupport. Add some chat customization options. It saves my time, is simple to use, and gives me more privacy when I use the app. ### 9. Chat Excellently With This Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Pallang M. | Customer Success Manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 21, 2023 **What do you like best about ChatSupport?** Real time engagement with customers enhances the chances of converting your browsers into buying customers. Chatsupport is just that great tool for this regard. It activates you to activate your clients. **What do you dislike about ChatSupport?** When it comes to softawares and having been a person working in SaaS environment, I am very critical to the level of delivery of any tool that I happen to us in the professional space. With ChatSupport I've never experienced any problems. **What problems is ChatSupport solving and how is that benefiting you?** Customers need to know they have a person lively available to attend to them should they experience any problems at any point of their transition. ChatSupport bridges that gap between an orgernisation and its customer by providing a live real-time chat tool. ### 10. Best real time tool to directly connect and communicate the information. **Rating:** 5.0/5.0 stars **Reviewed by:** Susheela D. | Senior Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** August 28, 2023 **What do you like best about ChatSupport?** This tool enables to directly connect with customer support through text messages ,audio clippings,video clipings and photos.It seems to be more friendly as it directly provides a platform to connect and communicate the information. **What do you dislike about ChatSupport?** It takes a lot of time to connect with the customer representative which makes the user wait for a longer time to get the response. Repeatative scripts responses are also not the expectations of the user. **What problems is ChatSupport solving and how is that benefiting you?** ChatSupport resolve the things online and there is no need to create any tickets for them and wait for their response.this helps us to save a lot of time and helps to get the issue resolved as soon as possible. ### 11. Chat Support: Best chat support ever i have found till date in my professional boarding. **Rating:** 5.0/5.0 stars **Reviewed by:** Rohini M. | Recruitment Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** August 24, 2023 **What do you like best about ChatSupport?** This application is so ease of use and extremely valuable support team. Quick and ease way of support we get from team as a Users, worth working on this application, **What do you dislike about ChatSupport?** There's no dislike as such , have been using this application since long time, never faced any trouble. In a way we as a company have saved lot of our time in evaluating the candidates and hiring the best person at the right time. **What problems is ChatSupport solving and how is that benefiting you?** Livechat in chatsupport have received so many positive uses for us as a company, its very ease of use, user friendly, and more privacy in using the application. ### 12. interaction with customers is very easy and efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Aishwarya M. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2023 **What do you like best about ChatSupport?** query gets resolved faster. Also it is very efficient. If we are in a hurry and do not have option to call then we can take help of chat support and gets the resolution instantly **What do you dislike about ChatSupport?** Sometimes voice interaction is needed as in chat we can not express the emotions in the same way as voice **What problems is ChatSupport solving and how is that benefiting you?** Query gets resolved faster also we get the human interaction. In case if we do not want to speak we can directly chat if we are in the midth of crowd or office somewhere we can't talk there we can use chat support ### 13. ChatSupport made life easier **Rating:** 4.0/5.0 stars **Reviewed by:** Rajesh D. | Staff Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** August 25, 2023 **What do you like best about ChatSupport?** Quite easy to use and communicate with users. The way they're utilising SAAS platform helps in leveraging more features. Can seek for help even in the offline mode is an awesome thing **What do you dislike about ChatSupport?** Little long wait time makes the customers annoyed. Scripted responses are frustrating and when we reconnect again, we may have to tell the whole story again. **What problems is ChatSupport solving and how is that benefiting you?** When we stuck with somewhere any facing problems with any applications, we can have a quick live chat and get it resolved on the live. It avoid creating tickets and followingup with them which is a good thing. ### 14. ChatSupport Review **Rating:** 3.5/5.0 stars **Reviewed by:** sierra k. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2023 **What do you like best about ChatSupport?** Chat support is very helpful and beneficial because they allow me the support relief i need when im having a logistics issue. They are very quick and helpful doing this as well. **What do you dislike about ChatSupport?** The only thing i dislike abot chatsupport is that it is a little slower in the evening time but given thats when majority of companies slow down in theyre service. **What problems is ChatSupport solving and how is that benefiting you?** Im unaware of any problems they are currently solving but if they are making chages for the company to improve to be better im excited to see the changes they make. ### 15. Increibly Cool and Effotless **Rating:** 5.0/5.0 stars **Reviewed by:** Ishan B. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2023 **What do you like best about ChatSupport?** At times, I utilize G@ to discover products. This ChatSupport is precisely What I was lacking and it's remarkably user-friendly and fantastic. I effortlessly managed to independently integrate the code into my website. **What do you dislike about ChatSupport?** Limited options for customizing icons and their placement on the page **What problems is ChatSupport solving and how is that benefiting you?** Responding to inquiries from website visitors to boost conversation rates. ### 16. So Cool So Easy! **Rating:** 5.0/5.0 stars **Reviewed by:** Joe M. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2023 **What do you like best about ChatSupport?** Sometimes I actuallu use G@ to find products. This chatbot is something I sorely needed and OMG it is so simple and so great! I was easily able to install code to my website myself. **What do you dislike about ChatSupport?** Lack of customization for icon and icon position on page **What problems is ChatSupport solving and how is that benefiting you?** Answering website visitors questions to increase conversions ### 17. Awesome Customers supports in ChatSupport :) **Rating:** 4.0/5.0 stars **Reviewed by:** Mohammed J. | Senior front end developer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 24, 2023 **What do you like best about ChatSupport?** I Had a wornderful chat with the team Chatsupport, the team was really nice humble and always to help with any problems, they fixed the problem and they thought me to how to aovid sach kind of iusses, **What do you dislike about ChatSupport?** If you help me with email automation tool with the chatbot this will be very helpfull. **What problems is ChatSupport solving and how is that benefiting you?** For My Clients and Prospect to very easy to reach out to us for their questions and issue for sloving, we can quckly response to them, ### 18. Best Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Rahul P. | Company Secretary Management Trainee, Mid-Market (51-1000 emp.) **Reviewed Date:** August 24, 2023 **What do you like best about ChatSupport?** I am really impressed by ChatSupport solution, it really have saved a lot for my company. Their solution has cut my manual time and improved the management time. **What do you dislike about ChatSupport?** No major dislikes, They should work on customer support and UI of the website. **What problems is ChatSupport solving and how is that benefiting you?** I am really impressed by ChatSupport solution, it really have saved a lot for my company. Their solution has cut my manual time and improved the management time. ### 19. ChatSupport Review **Rating:** 5.0/5.0 stars **Reviewed by:** Linda G. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 24, 2023 **What do you like best about ChatSupport?** Easy to use. Quick response tiome. Interactions that can be tracked. **What do you dislike about ChatSupport?** Longer wait times, significant verification time. **What problems is ChatSupport solving and how is that benefiting you?** ChatSupport allows me to connect quickly adn get real time solutions for issues. It does not take me off other tasks completely and allows me tp go on with teh day while solving a problem. ### 20. ChatSupport Review **Rating:** 5.0/5.0 stars **Reviewed by:** Edmund Medel A. | Customer Service Team Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2023 **What do you like best about ChatSupport?** The best thing about chat support is the ease of use and the responsiveness of the support handling the product **What do you dislike about ChatSupport?** They can add more emojis or GIFs to make the chat box more interactive **What problems is ChatSupport solving and how is that benefiting you?** It helps questions accross the users and helps in providing fast assistance to others ### 21. ChatSupport - ease and effortless! **Rating:** 4.0/5.0 stars **Reviewed by:** Nithisha R. | Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2023 **What do you like best about ChatSupport?** ChatSupport offers a very easy way to address and resolve customer issues and queries. Amazing to work with. **What do you dislike about ChatSupport?** At times, the responses don't feel human like, however, that has never been a great issue. **What problems is ChatSupport solving and how is that benefiting you?** The tool help in addressing the customer issues and queries seamlessly and immediately. ### 22. Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Sai Varma C. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2023 **What do you like best about ChatSupport?** Easy to get in touch with the clients as well as customers. It helps us to resolve the customers queries over the freshchat or the ticket process. **What do you dislike about ChatSupport?** sometimes some queries need to be resolved over the call to get the users issue done. **What problems is ChatSupport solving and how is that benefiting you?** Online banking and transactions ### 23. Helpful App for Customer Support Team **Rating:** 4.5/5.0 stars **Reviewed by:** Tejal V. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2023 **What do you like best about ChatSupport?** Chat support is very useful specially when you are working for the customer service desk. It is used as a medium of communciation with the clients. **What do you dislike about ChatSupport?** Sometimes on some instance response does not comes or gets delayed.this should not happen. **What problems is ChatSupport solving and how is that benefiting you?** it aids us for live chatting with our clients. ### 24. Excellent Support User frendly **Rating:** 3.5/5.0 stars **Reviewed by:** Mohammed J. | web design, Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2023 **What do you like best about ChatSupport?** ChatSupport Helps us reach our customers to quick responve we slove our customers quries very fast **What do you dislike about ChatSupport?** Looking for automations, if you help us with this Chatsupport will be 100% **What problems is ChatSupport solving and how is that benefiting you?** Our Customers Can reach us every easy, we can slove thire prob very fast and smooth ### 25. Customer Service Agent **Rating:** 4.5/5.0 stars **Reviewed by:** Daniela G. | Property Admin, Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2023 **What do you like best about ChatSupport?** It's a fast and easy way for customers to use and gives a quick response. **What do you dislike about ChatSupport?** Sometimes you can feel like you're speaking with a robot. But this also helps by giving quick responses. **What problems is ChatSupport solving and how is that benefiting you?** Helping answer questions for users os redirect them to a live representative if needed, ### 26. Excellent tool! To provide a better customer satisfaction on real time to the customers. **Rating:** 5.0/5.0 stars **Reviewed by:** Sumit P. | Back Office Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2023 **What do you like best about ChatSupport?** A very easy way to provide a customer support on a real time in few minutes. **What do you dislike about ChatSupport?** Sometime, cx didn't get the survery on her email. **What problems is ChatSupport solving and how is that benefiting you?** There are so many benifits to the customer, he/she can get immediate response by the tool. ### 27. My experience with chat support **Rating:** 5.0/5.0 stars **Reviewed by:** Melissa G. | sales consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** August 24, 2023 **What do you like best about ChatSupport?** It is helpful to be able to assist customers with their questions or concerns **What do you dislike about ChatSupport?** The waiting between the customer and agent **What problems is ChatSupport solving and how is that benefiting you?** faster response time the customer can get their questions answered ### 28. Real time support **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** August 24, 2023 **What do you like best about ChatSupport?** Quality quick conversations as well as a deep level of customization **What do you dislike about ChatSupport?** Some of the integrations could be more fluid **What problems is ChatSupport solving and how is that benefiting you?** It is helping with analytic reporting. We are able to track data much more accurately - [View ChatSupport pricing details and edition comparison](https://www.g2.com/products/chatsupport/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+14%3A58%3A15+-0500&secure%5Bsession_id%5D=27178242-37e1-497c-ae0e-f5bea6bf84d1&secure%5Btoken%5D=73af9b8641f11da5bacd305e986a383d8efcb4a4617f8f083f610c11ed7fb440&format=llm_user) ## ChatSupport Features **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles ## Top ChatSupport Alternatives - [Tidio](https://www.g2.com/products/tidio/reviews) - 4.6/5.0 (1,841 reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,312 reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,931 reviews)