Best Live Chat Software - Page 14

How Many Live Chat Software Products Does G2 Track?

Total Products under this Category: 486

Category Stats (Sep 2026)

  • Average Rating: 4.47/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: social.plus (+1.25%) - Among all products in this category, social.plus recorded the largest rating increase compared to last month

Last updated: September 01, 2026

How Does G2 Rank Live Chat Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 101,300+ Authentic Reviews
  • 486+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Live Chat Software

G2 Grid® for Live Chat Software plotting products by satisfaction and market presence

Highlighted products: Zendesk for Customer Service, Agentforce Service (formerly Salesforce Service Cloud), Qualified, Zoho Desk, Fin, WhatsApp Business Platform, Podium, and Tidio.

Underlying data: [Grid® JSON](https://www.g2.com/categories/live-chat/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=qualified&focus%5B%5D=zoho-desk&focus%5B%5D=fin&focus%5B%5D=whatsapp-business-platform&focus%5B%5D=podium&focus%5B%5D=tidio)

Giosg

Giosg is a Sales Acceleration Platform that combines live chat, chatbots, AI, and interactive content to help companies build engaging online experiences that turn website visitors into sales — fast. We want to reimagine, redefine and revalue the interaction between organisations and people in the digital world. Today, over 1200 companies worldwide in retail, automotive and real estate, among others, have joined us in our quest.

Average Rating: 4.6/5.0

Total Reviews: 11

How Do G2 Users Rate Giosg?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 9.1/10)
  • Lead Development: 10.0/10 (Category avg: 8.5/10)
  • Customization : 8.3/10 (Category avg: 8.5/10)
  • Co-Browsing: 10.0/10 (Category avg: 8.1/10)

Who Is the Company Behind Giosg?

  • Seller: Giosg.com
  • Year Founded: 2011
  • HQ Location: Helsinki, Finland
  • Twitter: @giosgCom
    537 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    65 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 55% Small, 36% Medium

What Are Recent G2 Reviews of Giosg?

What Are G2 Users Discussing About Giosg?

KODIF

KODIF offers the first full AI workforce for e-commerce brands. We help you support customers across their entire journey, while reducing the load on human agents and driving more revenue through subscriptions, upsells, and smarter shopping experiences. We start by giving every brand an AI Agent. Depending on your needs, these agents all have different skills and capabilities, but in all cases they can connect into your backend systems: order management, warehouse tools, subscription management and more, so it can automate meaningful actions, not just conversations. There are three tiers: Tier 1 focuses on chat, delivering personalized, human-like conversations connected directly in your help desk and e-commerce platform for real-time information and human agent handoffs. Tier 2 expands into channels like email and SMS, offering authenticated, high-personalization experiences and the ability to manage segmented knowledge for global brands. And our Super Agent takes it further, connecting across all channels and including more personalization techniques and segmentation of knowledge across brands or geographies. All of our Agents act as AI Shoppers, a concierge that drives revenue by recommending products, creating bundles, boosting retention, and making sure customers always find the right fit. On top of that, you can hire two powerful AI Specialists: The AI Manager, who oversees your AI agents, identifies and helps you fill knowledge gaps, ensures accuracy through testing, and alerts you to volume spikes or new customer needs. The AI Analyst, who intelligently tags conversations and provides deep insights so you can improve your products, services, and make faster business decisions. Put it all together, and KODIF gives you end-to-end AI coverage across the e-commerce journey: delight customers, reduce manual effort, and unlock new sales opportunities, all with a workforce that learns and scales with your business.

Average Rating: 4.8/5.0

Total Reviews: 30

How Do G2 Users Rate KODIF?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.1/10)
  • Lead Development: 7.3/10 (Category avg: 8.5/10)
  • Customization : 9.0/10 (Category avg: 8.5/10)
  • Co-Browsing: 7.0/10 (Category avg: 8.1/10)

Who Is the Company Behind KODIF?

  • Seller: KODIF
  • Year Founded: 2021
  • HQ Location: Palo Alto, CA
  • LinkedIn® Page: www.linkedin.com
    22 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Consumer Goods
  • Company Size: 71% Medium, 19% Small

What Do G2 Reviewers Say About KODIF?

AI-generated summary from verified user reviews

Pros
  • Users highlight the ease of use of Kodif, enjoying quick setup and user-friendly features for immediate results.
  • Users find Kodif to be incredibly helpful, automating complex workflows and elevating overall customer satisfaction with ease.
  • Users commend Kodif's exceptional customer support, highlighting the team's responsiveness and commitment to client success.
  • Users value the efficiency of Kodif, which significantly streamlines customer support tasks and enhances productivity.
  • Users praise Kodif for its user-friendly features, enabling quick implementation and effective automation solutions.
Cons
  • Users find the complexity of automations requires additional engineering support, complicating the setup process of KODIF.
  • Users find integration difficulty with KODIF due to the need for custom configurations and lack of direct options.
  • Users face integration issues with KODIF, requiring custom configurations and engineering support for smoother functionality.
  • Users find the lack of integrations in KODIF challenging, requiring additional engineering support for effective functionality.
  • Users experience a slight learning curve with Kodif, needing some time and support to master the UI.

What Are Recent G2 Reviews of KODIF?

OneHash Chat

OneHash Chat is a tailored made real time customer engagement tool having shared inbox, omni-channel support, AI assist, chatbot and many more. A tailor made solution which is scalable, robust and comprehensive. Some notable features are - Unlimited Inbox - Unlimited Agents - Chat Widgets - AI Assist via OpenAI - Chatbot - Messenger, Telegram, email, Line Inbox - Workflow Automation - User Permission on Inbox - Canned Response - Generate reports (CSAT, Open Conversations, Conversation Traffic, Conversations by Agents etc.) - Add Label to the conversation - Event and Condition based Automation - Run Campaign on the Inbox - Import and Export Contacts

Average Rating: 4.8/5.0

Total Reviews: 13

How Do G2 Users Rate OneHash Chat?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)
  • Lead Development: 9.2/10 (Category avg: 8.5/10)
  • Customization : 7.9/10 (Category avg: 8.5/10)
  • Co-Browsing: 8.3/10 (Category avg: 8.1/10)

Who Is the Company Behind OneHash Chat?

  • Seller: OneHash
  • Year Founded: 2020
  • HQ Location: Delaware
  • Twitter: @OneHash
    593 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    28 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 62% Small, 38% Medium

What Do G2 Reviewers Say About OneHash Chat?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of OneHash Chat, which enhances team communication and efficiency.
  • Users love the enhanced collaboration efficiency of OneHash Chat, which streamlines team communication and file sharing.
  • Users appreciate the smoother communication provided by OneHash Chat, enhancing team efficiency with its simple interface.
  • Users appreciate the ease of use of OneHash Chat, which streamlines team communication and enhances efficiency.
  • Users love the easy communication with OneHash Chat, appreciating its simple interface and efficient daily interactions.

What Are Recent G2 Reviews of OneHash Chat?

SaleSmartly

SaleSmartly is an AI Customer Engagement Platform for Service, Sales, and Growth. We bring WhatsApp, Instagram, Facebook Messenger, TikTok, Website Chat, Email, and other customer conversations into one unified workspace, helping businesses connect with customers across every channel. At the core of SaleSmartly is an AI-powered workforce that works 24/7 to answer questions, qualify leads, translate conversations, and automate customer interactions. Combined with omnichannel messaging, no-code automation, and Social CRM, SaleSmartly helps teams capture leads, streamline customer engagement, and turn conversations into conversions. SaleSmartly goes beyond customer support by turning conversations into actionable customer insights. Teams can segment customers, personalize follow-ups, identify high-intent leads, and track engagement and conversion performance — creating a connected journey from first interaction to long-term customer relationships. From first contact to repeat purchase, SaleSmartly helps businesses turn every conversation into measurable growth.

Average Rating: 4.5/5.0

Total Reviews: 18

How Do G2 Users Rate SaleSmartly?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.1/10)
  • Lead Development: 10.0/10 (Category avg: 8.5/10)
  • Customization : 10.0/10 (Category avg: 8.5/10)
  • Co-Browsing: 10.0/10 (Category avg: 8.1/10)

Who Is the Company Behind SaleSmartly?

Who Uses This Product?

  • Top Industries: Marketing and Advertising
  • Company Size: 74% Small, 11% Medium

What Do G2 Reviewers Say About SaleSmartly?

AI-generated summary from verified user reviews

Pros
  • Users find SaleSmartly's ease of use invaluable for streamlining communications and managing leads efficiently in one place.
  • Users highlight the simplicity of customer communication and effective centralization of messages with SaleSmartly.
  • Users value the automation features of SaleSmartly for enhancing lead management and improving response times.
  • Users value the centralized management of SaleSmartly, streamlining communication and enhancing organization across multiple platforms.
  • Users value the communication ease of SaleSmartly, enhancing organization and improving response times across platforms.
Cons
  • Users find the learning curve steep, requiring significant time and resources to effectively understand and utilize all features.
  • Users find the steep learning curve of SaleSmartly challenging, often requiring time and tutorials for effective use.
  • Users find the automation complexity challenging, suggesting improved onboarding and tutorials for a better experience.
  • Users find the difficult setup of SaleSmartly requires a significant time investment to master its features.
  • Users find the setup process time-consuming, needing tutorials for a smoother onboarding experience with SaleSmartly.

What Are Recent G2 Reviews of SaleSmartly?

Salesmate

Salesmate is an AI-powered Customer Relationship Management (CRM) platform built for mid-market and enterprise teams that need a connected system to run revenue operations at scale. It centralizes customer data, deal pipelines, tasks, and conversations so sales, marketing, support, and revenue operations stay aligned on every account. By bringing execution and visibility into one place, Salesmate reduces operational friction and helps teams move faster from first touch to renewal. Salesmate is designed for organizations scaling across teams, regions, and customer segments - and looking for a CRM that supports structured processes without slowing people down. The platform supports key revenue workflows such as capturing and qualifying leads, managing complex sales cycles, coordinating cross-team handoffs, and tracking performance through reporting and forecasting. Automation through no-code workflows and sequences reduces repetitive work, standardizes best practices, and ensures timely follow-ups without adding unnecessary complexity. A core strength of Salesmate is communication visibility and execution discipline. With seamless email synchronization and tracking, teams can monitor engagement and keep every interaction tied to the right contact, company, and deal. Built-in meeting scheduling improves speed-to-lead and responsiveness, while dashboards and reports give leaders the clarity they need to forecast accurately, identify bottlenecks, and optimize conversion across the funnel. Skara extends Salesmate with CRM-native AI agents that don’t just answer questions - they take action across the customer lifecycle. Skara can engage prospects and customers through real-time conversations, qualify and route inbound leads, book meetings using calendar availability and time-zone logic, and automatically create or update CRM records to keep pipelines clean. Beyond pre-sales, Skara can handle repetitive support requests using knowledge bases, deflect tickets, capture structured data through conversational forms, trigger workflows, assign owners, and escalate complex cases with full context and summaries. For eCommerce and digital-first businesses, Skara also enables conversational commerce use cases such as guided product discovery, answering product and availability questions, handling order status and returns, and capturing high-intent signals that flow directly into the CRM. Together, Salesmate and Skara help mid-market and enterprise organizations operate with greater speed and precision - delivering more qualified conversations, cleaner data, stronger handoffs between teams, and a customer experience that feels responsive and personalized at every stage.

Average Rating: 4.7/5.0

Total Reviews: 115

How Do G2 Users Rate Salesmate?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.1/10)
  • Lead Development: 10.0/10 (Category avg: 8.5/10)
  • Customization : 10.0/10 (Category avg: 8.5/10)
  • Co-Browsing: 10.0/10 (Category avg: 8.1/10)

Who Is the Company Behind Salesmate?

  • Seller: Salesmate
  • Company Website:
  • Year Founded: 2016
  • HQ Location: Charlotte, NC
  • Twitter: @SalesmateIO
    2,114 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    28 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner
  • Top Industries: Marketing and Advertising, Computer Software
  • Company Size: 73% Small, 13% Medium

What Do G2 Reviewers Say About Salesmate?

AI-generated summary from verified user reviews

Pros
  • Users commend the quick and helpful customer support from Salesmate, ensuring a seamless experience with the software.
  • Users highlight the ease of use of Salesmate, making it an intuitive choice for managing sales processes.
  • Users love the super clean interface and exceptional customer care of Salesmate, making it highly recommended.
  • Users appreciate the ease of use and excellent support from Salesmate, enhancing their efficiency and confidence with leads.
  • Users love the intuitive user interface of Salesmate, making workflow creation and management straightforward and efficient.
Cons
  • Users find integration issues with Salesmate, particularly with workflow automation and email marketing, frustrating and less effective.
  • Users find the limited features of Salesmate challenging, especially in advanced configurations and integrations.
  • Users find missing features such as limited user access and slow mobile functionality are disappointing for overall usability.
  • Users note a challenging learning curve for advanced configurations, requiring technical support for effective setup and management.
  • Users find Salesmate not intuitive, requiring technical support for advanced configurations and clearer user guidance.

What Are Recent G2 Reviews of Salesmate?

What Are G2 Users Discussing About Salesmate?

ControlHippo

ControlHippo is Omnichannel Conversational AI Platform designed to streamline customer communication across multiple channels, including AI Chatbot, WhatsApp Business API, Instagram, Telegram, Facebook Messenger, email, and more. By consolidating all interactions into a unified inbox, ControlHippo enables businesses to manage conversations efficiently, automate responses, and gain valuable insights through advanced analytics. Key Features & Benefits: Omnichannel Communication: Manage conversations from AI Chatbot, WhatsApp, Instagram, Telegram, Email, Facebook Messenger, and more, all in one place. SMS Shared Inbox: Centralize all SMS conversations assign, respond, and collaborate on customer queries in real-time, without switching tabs. Perfect for support, sales, and service teams. AI Chat Agent: Automatically handles queries, qualifies leads, and delivers personalized responses using contextual understanding. Voice: Take full control of your calling workflows - manage outreach, support, and follow-ups efficiently, all in one place. WhatsApp Business API: Connect with customers at scale using the official WhatsApp Business API with automation, message templates, and compliance support. Multichannel Integrations: Integrate seamlessly with CRMs, helpdesk software, eCommerce platforms, and other tools to ensure consistent communication. AI-Powered Workflows: Automate responses, qualify leads, and route chats intelligently with customizable AI workflows to improve efficiency and customer experience.

Average Rating: 4.7/5.0

Total Reviews: 13

How Do G2 Users Rate ControlHippo?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)
  • Lead Development: 8.5/10 (Category avg: 8.5/10)
  • Customization : 9.2/10 (Category avg: 8.5/10)
  • Co-Browsing: 9.5/10 (Category avg: 8.1/10)

Who Is the Company Behind ControlHippo?

  • Seller: ControlHippo
  • HQ Location: Claymont
  • Twitter: @controlhippo
    28 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 62% Small, 38% Medium

What Do G2 Reviewers Say About ControlHippo?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of ControlHippo, enjoying effortless onboarding and streamlined software management.
  • Users value the affordability of ControlHippo, appreciating how it streamlines processes and reduces overall costs.
  • Users praise automation capabilities of ControlHippo, finding it saves time and minimizes errors in workflows.
  • Users benefit from the automation features of ControlHippo, simplifying workflows and saving time on repetitive tasks.
  • Users find the chat features user-friendly, enhancing communication and collaboration within ControlHippo.

What Are Recent G2 Reviews of ControlHippo?

Fortifi

Fortifi is the all-in-one business software for sales, marketing, customer support and billing teams. Helping you to acquire new customers, nurture existing ones and make getting paid a breeze, Fortifi has all the tools you need to run your business, from one intelligent and user friendly platform.

Average Rating: 4.4/5.0

Total Reviews: 15

How Do G2 Users Rate Fortifi?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.1/10)
  • Lead Development: 8.3/10 (Category avg: 8.5/10)
  • Customization : 8.9/10 (Category avg: 8.5/10)
  • Co-Browsing: 8.3/10 (Category avg: 8.1/10)

Who Is the Company Behind Fortifi?

  • Seller: Fortifi
  • Year Founded: 2014
  • HQ Location: Fareham, Hampshire
  • Twitter: @fortificloud
    268 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    2 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Consumer Services
  • Company Size: 44% Small, 38% Medium

What Do G2 Reviewers Say About Fortifi?

AI-generated summary from verified user reviews

Pros
  • Users value the all-in-one solution of Fortifi, benefiting from streamlined customer management and enhanced service delivery.
  • Users find the centralized customer data of Fortifi enhances personalized service and improves overall customer support.
  • Users appreciate the centralized customer data in Fortifi, enabling personalized service and seamless interaction management.
  • Users value the exceptional customer support from Fortifi, enabling them to provide tailored service efficiently.
  • Users appreciate the ease of use of Fortifi, benefiting from its smooth setup and user-friendly interface.
Cons
  • Users find the pricing of Fortifi to be a downside, highlighting it as a significant drawback for potential buyers.

What Are Recent G2 Reviews of Fortifi?

What Are G2 Users Discussing About Fortifi?

Hey Oliver

“Hey Oliver” is a marketing automation tool that tracks and monitors each one of your website visitors, their behavior and browsing patterns in real-time. At the same time, it identifies potential clients by analyzing their behavior and transaction data and gets insights into what each customer is looking for or interested in. With the help of our lead scoring algorithm, “Hey Oliver” can identify both positive and negative customers, nurture and process them with the use of a full suite of sophisticated tools. Website leads can get automated, personalized and engaged actions aiming to increase engagement, build trust with the company and help them progress along the sales funnel, fill in an enquiry form, contact the company or whatever the marketing strategy is. “Hey Oliver” can run marketing campaigns to reach potential customers even if they are not browsing the website at the time, via inbound marketing, push notifications, email marketing and real time chat. With Hey Oliver, you can create simple marketing campaigns such as a simple announcement, or more advanced campaigns based on criteria, for example, to reach a group of visitors with an offer who are at least 40% interested in a double bed room in London, with sea-view, coming from Germany in July.

Average Rating: 4.4/5.0

Total Reviews: 16

How Do G2 Users Rate Hey Oliver?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.1/10)
  • Lead Development: 8.8/10 (Category avg: 8.5/10)
  • Customization : 8.8/10 (Category avg: 8.5/10)
  • Co-Browsing: 9.2/10 (Category avg: 8.1/10)

Who Is the Company Behind Hey Oliver?

  • Seller: Hey Oliver Limited
  • Year Founded: 2016
  • HQ Location: Nicosia, Nicosia
  • Twitter: @HeyOlivercom
    694 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    2 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Marketing and Advertising
  • Company Size: 56% Small, 44% Medium

What Are Recent G2 Reviews of Hey Oliver?

What Are G2 Users Discussing About Hey Oliver?

Messangi

Messangi is a unified multichannel engagement platform designed to help enterprises, independent software vendors (ISVs), and business process outsourcing (BPO) companies connect their operational systems to the communication channels their customers prefer, including SMS, WhatsApp, RCS, Email, and Voice. This platform goes beyond traditional messaging solutions by treating communication as an integral part of business workflows rather than just a series of disconnected interactions. The product is particularly beneficial for organizations that require a comprehensive communications infrastructure. Messangi offers an API-first Communications Platform as a Service (CPaaS) tailored for developers, a No-Code Broadcast User Interface (UI) for operations teams, and a fully white-labeled multi-tenant platform for service providers looking to create their own branded engagement solutions. This versatility makes Messangi suitable for a wide range of industries, from telecommunications to customer service, where effective communication is crucial for operational success. One of the standout features of Messangi is its "Invisible Engine," which empowers BPOs and telecommunications companies to move away from reselling vendor-branded tools. Instead, they can utilize Messangi's white-label infrastructure to launch proprietary digital engagement platforms in a matter of days. This capability allows businesses to maintain control over their brand, client relationships, and profit margins, ultimately enhancing their market position. Messangi also addresses specific regional challenges, particularly in Latin America and the Caribbean, where it excels in solving the "last mile" problem that larger global companies often struggle with. The platform provides unmatched local route compliance, local billing, and hands-on WhatsApp Business onboarding, making it a valuable resource in high-friction markets. Additionally, Messangi facilitates workflow orchestration by allowing seamless transitions between AI-powered chatbots and live agents, as well as automating alerts and notifications directly from existing customer relationship management (CRM), enterprise resource planning (ERP), and billing systems. By consolidating their technology stack with Messangi, organizations can stop margin erosion caused by managing multiple disconnected messaging tools. The platform accelerates speed-to-market, enabling businesses to launch verified WhatsApp campaigns and create multi-tenant client environments significantly faster than traditional methods. Furthermore, Messangi helps companies scale without increasing headcount by deflecting tier-one support queries through integrated bots, allowing human resources to focus on high-value interactions. This combination of features positions Messangi as a comprehensive solution for modern communication challenges faced by enterprises today.

Average Rating: 4.7/5.0

Total Reviews: 15

How Do G2 Users Rate Messangi?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.1/10)
  • Lead Development: 10.0/10 (Category avg: 8.5/10)
  • Customization : 10.0/10 (Category avg: 8.5/10)
  • Co-Browsing: 10.0/10 (Category avg: 8.1/10)

Who Is the Company Behind Messangi?

  • Seller: Messangi
  • Company Website:
  • Year Founded: 2001
  • HQ Location: Miami, Florida
  • Twitter: @messangi
    792 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    54 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 56% Small, 44% Medium

What Do G2 Reviewers Say About Messangi?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Messangi, enabling streamlined communication and efficient customer engagement across multiple channels.
  • Users praise the responsive and knowledgeable customer support of Messangi, appreciating their timely assistance anytime.
  • Users value the easy integrations in Messangi, enhancing communication and streamlining customer engagement effectively.
  • Users appreciate the seamless integration of multiple communication channels in Messangi, enhancing customer engagement and efficiency.
  • Users love the personalized communication of Messangi, which enhances engagement and improves efficiency in reaching audiences.
Cons
  • Users find the reporting features challenging, wishing for improved granularity and direct dashboard insights.
  • Users find the complex setup of Messangi challenging, often requiring specialized expertise for integration with other software.
  • Users desire improved dashboard functionalities, seeking more detailed reporting features for easier data access.
  • Users find the difficult setup of Messangi challenging, often needing expert help for software integration.
  • Users note inadequate reporting features in Messangi, suggesting improvements for better data visibility and granularity.

What Are Recent G2 Reviews of Messangi?

social.plus

social.plus is the leading engagement infrastructure for consumer apps. We offer pre-built components that make it easy to add social and interactive experiences to any app without building from scratch, helping turn episodic usage into daily engagement and stronger retention. Every interaction generates valuable first-party data and insights that translate into measurable business outcomes across the customer lifecycle. Global brands across retail, fitness and wellness, sports, and media, including Ulta Beauty, Noom, Smart Fit, and Harley-Davidson, use social.plus to improve their app experience, deepen customer relationships, and keep users engaged beyond transactions. social.plus makes it easy to launch new engagement features without a heavy engineering lift. Plug in the components you need and start driving usage and collecting data immediately. What makes social.plus unique is that we provide everything brands need to grow, understand, and monetize app engagement in one platform: the technology to launch new experiences quickly, AI-powered moderation to keep interactions safe, AI-powered analytics to understand user behavior and growth drivers, and commerce tools to turn insights into revenue.

Average Rating: 4.4/5.0

Total Reviews: 16

How Do G2 Users Rate social.plus?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.1/10)
  • Lead Development: 10.0/10 (Category avg: 8.5/10)
  • Customization : 8.6/10 (Category avg: 8.5/10)
  • Co-Browsing: 10.0/10 (Category avg: 8.1/10)

Who Is the Company Behind social.plus?

  • Seller: social.plus
  • Year Founded: 2021
  • HQ Location: London, GB
  • Twitter: @socialpluscorp
    476 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    235 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 50% Medium, 50% Small

What Do G2 Reviewers Say About social.plus?

AI-generated summary from verified user reviews

Pros
  • Users highlight the ease of use of Social+, making setup and management efficient and user-friendly.
  • Users highlight the easy integrations of social.plus, significantly speeding up the setup of new features.
  • Users appreciate the easy setup of Social+, enabling seamless management of social media interactions and updates.
  • Users value the comprehensive tools and seamless collaboration provided by Social+ for managing social media effectively.
  • Users value the centralized management of Social+, enhancing collaboration and efficiency across all social media platforms.
Cons
  • Users find the complex usage challenging initially, though it becomes easier with time and good support.
  • Users find the limited features in social.plus hinder their ability to effectively manage communities and utilize the product.
  • Users feel the automation complexity of social.plus could be improved for a more seamless experience.
  • Users face challenges due to dashboard issues that limit effective management and rely on outdated documentation.
  • Users find the difficult learning process challenging initially, but subsequent implementation becomes easier over time.

What Are Recent G2 Reviews of social.plus?

ChatLingual

Save Money on Multilingual Customer Service ChatLingual’s enterprise multilingual messaging platform enables your service delivery teams to support native-language customer interactions. Assist customers in over 100 languages across any digital channel including chat, email, SMS, and social media. With ChatLingual, you can enjoy significant cost savings and provide a best-in-class multilingual CX by leveraging English-proficient agents. ChatLingual’s suite of cloud products offers several deployment options and integrates seamlessly with your existing tech stack.

Average Rating: 4.4/5.0

Total Reviews: 14

How Do G2 Users Rate ChatLingual?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.1/10)
  • Lead Development: 8.8/10 (Category avg: 8.5/10)
  • Customization : 7.5/10 (Category avg: 8.5/10)
  • Co-Browsing: 7.9/10 (Category avg: 8.1/10)

Who Is the Company Behind ChatLingual?

  • Seller: ChatLingual
  • Year Founded: 2013
  • HQ Location: Denver, CO
  • Twitter: @ChatLingual
    101 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    15 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 36% Medium, 36% Small

What Are Recent G2 Reviews of ChatLingual?

What Are G2 Users Discussing About ChatLingual?

Futr

Futr is a chat-as-a-service platform that is supercharging customer service capabilities with auto, live, video & social chat - in any language and on any channel. With clients including a number of police forces, leading retailers and charities, Futr is helping smart organisations connect with their audiences through always on, always instant, always insightful chat services. Don't take our word for it. Try out the Futr platform for free with our one-month trial! - Instant Auto Chat deployment - Tracked usage & benchmarked ROI - Dedicated support with scheduled check-in's - End of trial business case review - No obligation - no credit card required

Average Rating: 4.7/5.0

Total Reviews: 21

How Do G2 Users Rate Futr?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)
  • Lead Development: 10.0/10 (Category avg: 8.5/10)
  • Customization : 9.4/10 (Category avg: 8.5/10)

Who Is the Company Behind Futr?

  • Seller: Futr
  • Year Founded: 2017
  • HQ Location: London, England
  • LinkedIn® Page: www.linkedin.com
    8 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 48% Medium, 38% Small

What Are Recent G2 Reviews of Futr?

Rhino Support

Help Desk Software

Average Rating: 4.2/5.0

Total Reviews: 11

How Do G2 Users Rate Rhino Support?

  • Has the product been a good partner in doing business?: 7.9/10 (Category avg: 9.1/10)
  • Lead Development: 7.9/10 (Category avg: 8.5/10)
  • Customization : 8.8/10 (Category avg: 8.5/10)

Who Is the Company Behind Rhino Support?

  • Seller: Rhino Support
  • Year Founded: 2010
  • HQ Location: Ogden,UT
  • Twitter: @rhinosupport
    794 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    2 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 36% Medium, 36% Small

What Are Recent G2 Reviews of Rhino Support?

SmatBot

SmatBot, a subsidiary of ByteQuark Solutions, is a leading player in the AI-Powered chatbot industry with a presence globally in the United States, Middle East, and India with 5000+ active users. Our omnichannel, multilingual ( 50+ languages ) AI Chatbot platform is an easy-to-use, coding-free, feature-rich tool that provides instant, real-time support across channels (website, mobile app, Messenger, Instagram, WhatsApp, etc). Some of our capabilities include: ✅ Generating leads, ✅ Customer support, ✅ Answering FAQs, ✅ Live chat ✅ Whatsapp Marketing & Promotional Messaging ✅ OCR scanning, ✅ Email & SMS OTP validation ✅ Adwords tracking, ✅ Intent mapping ✅ Context Based Automation Best for : ✅ D2C e-commerce, ✅ Education ✅ Logistics ✅ Real estate ✅ Hospitality ✅ Healthcare ✅ Fintech

Average Rating: 4.5/5.0

Total Reviews: 24

How Do G2 Users Rate SmatBot?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.1/10)

Who Is the Company Behind SmatBot?

  • Seller: SmatBot
  • Year Founded: 2015
  • HQ Location: Hyderabad, Telengana
  • LinkedIn® Page: www.linkedin.com
    34 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 70% Small, 26% Medium

What Are Recent G2 Reviews of SmatBot?

Certainly

Most AI vendors will sell you a resolution rate. We would rather sell you a better relationship with your customers. Certainly is an agentic AI platform for CX teams. Your AI agents work across every omnichannel surface, draw on web search and your own knowledge, connect to live systems through MCP servers, call tools, and follow the prompts you write. You stay in control of the intelligence layer because we are LLM agnostic. Reporting is where we get a little obsessive. Volume and containment matter, but so does the quiet stuff: the question asked five different ways, the policy that confuses people, the moment a customer almost gave up. We help you see it. We are not the cheapest path to a bot. We are the team that sits with you, learns your product, sets honest expectations, and keeps tuning long after launch. If your product is layered, your customers matter, and good enough is not good enough, we will get on well. Certainly is trusted by brands such as Feastables, Carlsberg, Credissimo, Fintiba, QuadLock, Rockwool and many more well known names.

Average Rating: 4.8/5.0

Total Reviews: 11

How Do G2 Users Rate Certainly?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 9.1/10)

Who Is the Company Behind Certainly?

  • Seller: Certainly Group ApS
  • Year Founded: 2017
  • HQ Location: Copenhagen , Capital Region
  • Twitter: @Certainly_io
    161 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    18 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 55% Medium, 36% Small

What Do G2 Reviewers Say About Certainly?

AI-generated summary from verified user reviews

Pros
  • Users praise the fast and intuitive AI technology that enables easy integration and tailored chatbot development.
  • Users praise the automation capabilities of Certainly, highlighting its responsiveness and seamless integration with other platforms.
  • Users appreciate the easy integrations of Certainly, enabling seamless connections with various platforms for enhanced functionality.
  • Users value the seamless integrations with platforms like ChatGPT and Zendesk, enhancing their customer support experience.
  • Users value the fast and seamless AI integration, enhancing user experience and providing tailored responses effectively.
Cons
  • Users find AI limitations frustrating, as they cannot manually upload spreadsheets for bot training, hindering efficiency.
  • Users express frustration with the inability to upload responses and train the bot manually, finding it time-consuming to hand-type each entry.
  • Users note that data analytics issues require rework, though updates indicate ongoing improvements by the team.
  • Users are frustrated by the inability to upload spreadsheets for training bots, limiting customization and efficiency.
  • Users dislike the lack of manual upload options for spreadsheets, limiting flexibility in training their bot.

What Are Recent G2 Reviews of Certainly?

What Are G2 Users Discussing About Certainly?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated April 9, 2026