Browse AI Agents for Live Chat.

Automate end-to-end workflows, not just single tasks.

Browse Agents
AI Agents

Best Live Chat Software - Page 14

Jeffrey Lin
JL
Researched and written by Jeffrey Lin

This page was last updated on June 9th, 2025

Live chat software enables businesses to connect instantly with website visitors through real-time chat interfaces, dramatically improving customer engagement and conversion rates. This powerful communication tool allows customer service teams to provide immediate support for product questions, technical issues, or help with website navigation.

Agents can proactively engage visitors with strategically timed pop-up chat windows. Customers can also start conversations when they need assistance. Unlike traditional ticket-based systems where customers may wait hours or days for responses, live chat software creates a seamless, conversational experience that increases purchase likelihood and customer satisfaction.

By implementing live chat software, businesses can significantly reduce response times, increase first-contact resolution rates, and create more personalized customer experiences that drive loyalty and sales.

Live chat functionality is often packaged with other software types like e-commerce platforms, help desk software, and digital customer service software. Many times, it is a core feature that acts as the foundation for AI-powered platforms like chatbots, conversational support software, and customer service automation software where the technology is highly compatible with language model applications.

To qualify for inclusion in the Live Chat category, a product must:

Provide instant messaging capabilities between customer service representatives and website visitors
Allow chat windows to either initiate conversation or live independently on a website for potential inquiries
Show More
Show Less

Featured Live Chat Software At A Glance

Leader:
Salesforce Service Cloud
Salesforce Service Cloud
Highest Performer:
Chatway Live Chat
Chatway Live Chat
Easiest to Use:
Gladly
Gladly
Top Trending:
Sendblue
Sendblue
Show LessShow More
Highest Performer:
Chatway Live Chat
Chatway Live Chat
Easiest to Use:
Gladly
Gladly
Top Trending:
Sendblue
Sendblue

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

  • Segment
  • Rating
  • Language
  • Pricing
  • Features
No filters applied
  • Segment
  • Rating
  • Language
  • Pricing
  • Features
Clear Filter
More Filters
Market Segments
All Segments
Small Business
Mid Market
Enterprise
Avg. Customer Review
Language
Pricing
Features
Sort by
Clear All
444 Listings in Live Chat Available
  • Sort By:
    G2 Score
Fortifi
(13)4.5 out of 5
Entry Level Price:$50.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Fortifi is the all-in-one business software for sales, marketing, customer support and billing teams. Helping you to acquire new customers, nurture existing ones and make getting paid a breeze, Fortif

    Users
    No information available
    Industries
    • Consumer Services
    Market Segment
    • 46% Small-Business
    • 31% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Fortifi Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    All-in-one Solutions
    1
    Case Management
    1
    Customer Management
    1
    Customer Support
    1
    Ease of Use
    1
    Cons
    Expensive
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Fortifi features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.1
    8.3
    Lead Development
    Average: 8.5
    8.9
    Customization
    Average: 8.5
    8.3
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Fortifi
    Year Founded
    2014
    HQ Location
    Fareham, Hampshire
    Twitter
    @fortificloud
    269 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Fortifi is the all-in-one business software for sales, marketing, customer support and billing teams. Helping you to acquire new customers, nurture existing ones and make getting paid a breeze, Fortif

Users
No information available
Industries
  • Consumer Services
Market Segment
  • 46% Small-Business
  • 31% Mid-Market
Fortifi Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
All-in-one Solutions
1
Case Management
1
Customer Management
1
Customer Support
1
Ease of Use
1
Cons
Expensive
1
View All Pros and Cons
Fortifi features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.1
8.3
Lead Development
Average: 8.5
8.9
Customization
Average: 8.5
8.3
Co-Browsing
Average: 8.1
Seller Details
Seller
Fortifi
Year Founded
2014
HQ Location
Fareham, Hampshire
Twitter
@fortificloud
269 Twitter followers
LinkedIn® Page
www.linkedin.com
2 employees on LinkedIn®
Gleantap
(18)4.5 out of 5
Entry Level Price:$99.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Gleantap is an AI-powered customer engagement, CRM, and marketing automation platform built specifically for fitness clubs, wellness studios, and local businesses that want to grow faster, boost reten

    Users
    No information available
    Industries
    • Health, Wellness and Fitness
    Market Segment
    • 67% Small-Business
    • 28% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Gleantap Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Automation Features
    5
    Automation
    4
    Customer Support
    4
    Ease of Use
    4
    Features
    4
    Cons
    Learning Curve
    4
    Difficult Setup
    3
    Difficult Learning
    2
    Not Intuitive
    2
    Software Glitches
    2
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Gleantap features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.1
    7.3
    Lead Development
    Average: 8.5
    7.5
    Customization
    Average: 8.5
    7.1
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Gleantap
    Year Founded
    2018
    HQ Location
    Austin, US
    Twitter
    @gleantap
    586 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    15 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Gleantap is an AI-powered customer engagement, CRM, and marketing automation platform built specifically for fitness clubs, wellness studios, and local businesses that want to grow faster, boost reten

Users
No information available
Industries
  • Health, Wellness and Fitness
Market Segment
  • 67% Small-Business
  • 28% Mid-Market
Gleantap Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Automation Features
5
Automation
4
Customer Support
4
Ease of Use
4
Features
4
Cons
Learning Curve
4
Difficult Setup
3
Difficult Learning
2
Not Intuitive
2
Software Glitches
2
View All Pros and Cons
Gleantap features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.1
7.3
Lead Development
Average: 8.5
7.5
Customization
Average: 8.5
7.1
Co-Browsing
Average: 8.1
Seller Details
Seller
Gleantap
Year Founded
2018
HQ Location
Austin, US
Twitter
@gleantap
586 Twitter followers
LinkedIn® Page
www.linkedin.com
15 employees on LinkedIn®
G2 Advertising
Sponsored
G2 Advertising
Get 2x conversion than Google Ads with G2 Advertising!
G2 Advertising places your product in premium positions on high-traffic pages and on targeted competitor pages to reach buyers at key comparison moments.
Learn More
Hey Oliver
(16)4.4 out of 5
Entry Level Price:0 Euro/month
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    “Hey Oliver” is a marketing automation tool that tracks and monitors each one of your website visitors, their behavior and browsing patterns in real-time. At the same time, it identifies potential cli

    Users
    No information available
    Industries
    • Marketing and Advertising
    Market Segment
    • 56% Small-Business
    • 44% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Hey Oliver features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.1
    8.8
    Lead Development
    Average: 8.5
    8.8
    Customization
    Average: 8.5
    9.2
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Hey Oliver Limited
    Year Founded
    2016
    HQ Location
    Nicosia, Nicosia
    Twitter
    @HeyOlivercom
    697 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

“Hey Oliver” is a marketing automation tool that tracks and monitors each one of your website visitors, their behavior and browsing patterns in real-time. At the same time, it identifies potential cli

Users
No information available
Industries
  • Marketing and Advertising
Market Segment
  • 56% Small-Business
  • 44% Mid-Market
Hey Oliver features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.1
8.8
Lead Development
Average: 8.5
8.8
Customization
Average: 8.5
9.2
Co-Browsing
Average: 8.1
Seller Details
Seller
Hey Oliver Limited
Year Founded
2016
HQ Location
Nicosia, Nicosia
Twitter
@HeyOlivercom
697 Twitter followers
LinkedIn® Page
www.linkedin.com
2 employees on LinkedIn®
Messangi
(16)4.7 out of 5
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Messangi is a Customer Engagement Platform or CPaaS (Communications Platform as a Service) that enables brands to deliver personalized content and brand experiences across the customer journey. Ou

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 44% Mid-Market
    • 44% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Messangi Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    6
    Communication
    4
    Customer Support
    4
    Flexibility
    4
    Effective
    3
    Cons
    Challenging Reporting
    1
    Complex Setup
    1
    Dashboard Issues
    1
    Difficult Setup
    1
    Inadequate Reporting
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Messangi features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.1
    10.0
    Lead Development
    Average: 8.5
    10.0
    Customization
    Average: 8.5
    10.0
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Messangi
    Year Founded
    2001
    HQ Location
    Miami, Florida
    Twitter
    @messangi
    794 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    53 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Messangi is a Customer Engagement Platform or CPaaS (Communications Platform as a Service) that enables brands to deliver personalized content and brand experiences across the customer journey. Ou

Users
No information available
Industries
No information available
Market Segment
  • 44% Mid-Market
  • 44% Small-Business
Messangi Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
6
Communication
4
Customer Support
4
Flexibility
4
Effective
3
Cons
Challenging Reporting
1
Complex Setup
1
Dashboard Issues
1
Difficult Setup
1
Inadequate Reporting
1
View All Pros and Cons
Messangi features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.1
10.0
Lead Development
Average: 8.5
10.0
Customization
Average: 8.5
10.0
Co-Browsing
Average: 8.1
Seller Details
Seller
Messangi
Year Founded
2001
HQ Location
Miami, Florida
Twitter
@messangi
794 Twitter followers
LinkedIn® Page
www.linkedin.com
53 employees on LinkedIn®
Salesmate
(111)4.7 out of 5
Entry Level Price:$23.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Salesmate is an AI-powered Customer Relationship Management (CRM) platform built for mid-market and enterprise teams that need a connected system to run revenue operations at scale. It centralizes cus

    Users
    • Owner
    Industries
    • Marketing and Advertising
    • Computer Software
    Market Segment
    • 77% Small-Business
    • 14% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Salesmate is a CRM and lead tracking software that helps manage and track lead status for businesses.
    • Reviewers appreciate the intuitive interface, automation features, and the ability to manage various tasks such as client calls and integrations, which have directly improved their lead conversions and made their daily workflow more efficient.
    • Reviewers experienced issues with the customer support, the lack of a multi-user single login option, complications with the A2P setup, and the workflow automation with other CRMs not being as smooth as expected.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Salesmate Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    16
    Ease of Use
    16
    Features
    14
    Helpful
    12
    Automation
    9
    Cons
    Integration Issues
    4
    Limited Features
    4
    Missing Features
    4
    Learning Curve
    3
    Not Intuitive
    3
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Salesmate features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.1
    10.0
    Lead Development
    Average: 8.5
    10.0
    Customization
    Average: 8.5
    10.0
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Salesmate
    Company Website
    Year Founded
    2016
    HQ Location
    Charlotte, NC
    Twitter
    @SalesmateIO
    2,132 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    34 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Salesmate is an AI-powered Customer Relationship Management (CRM) platform built for mid-market and enterprise teams that need a connected system to run revenue operations at scale. It centralizes cus

Users
  • Owner
Industries
  • Marketing and Advertising
  • Computer Software
Market Segment
  • 77% Small-Business
  • 14% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Salesmate is a CRM and lead tracking software that helps manage and track lead status for businesses.
  • Reviewers appreciate the intuitive interface, automation features, and the ability to manage various tasks such as client calls and integrations, which have directly improved their lead conversions and made their daily workflow more efficient.
  • Reviewers experienced issues with the customer support, the lack of a multi-user single login option, complications with the A2P setup, and the workflow automation with other CRMs not being as smooth as expected.
Salesmate Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
16
Ease of Use
16
Features
14
Helpful
12
Automation
9
Cons
Integration Issues
4
Limited Features
4
Missing Features
4
Learning Curve
3
Not Intuitive
3
View All Pros and Cons
Salesmate features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.1
10.0
Lead Development
Average: 8.5
10.0
Customization
Average: 8.5
10.0
Co-Browsing
Average: 8.1
Seller Details
Seller
Salesmate
Company Website
Year Founded
2016
HQ Location
Charlotte, NC
Twitter
@SalesmateIO
2,132 Twitter followers
LinkedIn® Page
www.linkedin.com
34 employees on LinkedIn®
ChatLingual
(14)4.4 out of 5
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Save Money on Multilingual Customer Service ChatLingual’s enterprise multilingual messaging platform enables your service delivery teams to support native-language customer interactions. Assist custo

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 36% Mid-Market
    • 36% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ChatLingual features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 9.1
    8.8
    Lead Development
    Average: 8.5
    7.5
    Customization
    Average: 8.5
    7.9
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ChatLingual
    Year Founded
    2013
    HQ Location
    Denver, CO
    Twitter
    @ChatLingual
    103 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    14 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Save Money on Multilingual Customer Service ChatLingual’s enterprise multilingual messaging platform enables your service delivery teams to support native-language customer interactions. Assist custo

Users
No information available
Industries
No information available
Market Segment
  • 36% Mid-Market
  • 36% Small-Business
ChatLingual features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 9.1
8.8
Lead Development
Average: 8.5
7.5
Customization
Average: 8.5
7.9
Co-Browsing
Average: 8.1
Seller Details
Seller
ChatLingual
Year Founded
2013
HQ Location
Denver, CO
Twitter
@ChatLingual
103 Twitter followers
LinkedIn® Page
www.linkedin.com
14 employees on LinkedIn®
Futr
(21)4.7 out of 5
Entry Level Price:Starting at £395.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Futr is a chat-as-a-service platform that is supercharging customer service capabilities with auto, live, video & social chat - in any language and on any channel. With clients including a numbe

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 48% Mid-Market
    • 38% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Futr features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.1
    10.0
    Lead Development
    Average: 8.5
    9.4
    Customization
    Average: 8.5
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Futr
    Year Founded
    2017
    HQ Location
    London, England
    LinkedIn® Page
    www.linkedin.com
    8 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Futr is a chat-as-a-service platform that is supercharging customer service capabilities with auto, live, video & social chat - in any language and on any channel. With clients including a numbe

Users
No information available
Industries
No information available
Market Segment
  • 48% Mid-Market
  • 38% Small-Business
Futr features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.1
10.0
Lead Development
Average: 8.5
9.4
Customization
Average: 8.5
0.0
No information available
Seller Details
Seller
Futr
Year Founded
2017
HQ Location
London, England
LinkedIn® Page
www.linkedin.com
8 employees on LinkedIn®
Rhino Support
(11)4.2 out of 5
Entry Level Price:$47 per month
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Help Desk Software

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 36% Mid-Market
    • 36% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Rhino Support features and usability ratings that predict user satisfaction
    7.9
    Has the product been a good partner in doing business?
    Average: 9.1
    7.9
    Lead Development
    Average: 8.5
    8.8
    Customization
    Average: 8.5
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Rhino Support
    Year Founded
    2010
    HQ Location
    Ogden,UT
    Twitter
    @rhinosupport
    796 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Help Desk Software

Users
No information available
Industries
No information available
Market Segment
  • 36% Mid-Market
  • 36% Small-Business
Rhino Support features and usability ratings that predict user satisfaction
7.9
Has the product been a good partner in doing business?
Average: 9.1
7.9
Lead Development
Average: 8.5
8.8
Customization
Average: 8.5
0.0
No information available
Seller Details
Seller
Rhino Support
Year Founded
2010
HQ Location
Ogden,UT
Twitter
@rhinosupport
796 Twitter followers
LinkedIn® Page
www.linkedin.com
2 employees on LinkedIn®
SmatBot
(27)4.5 out of 5
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SmatBot, a subsidiary of ByteQuark Solutions, is a leading player in the AI-Powered chatbot industry with a presence globally in the United States, Middle East, and India with 5000+ active users. Our

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 70% Small-Business
    • 26% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • SmatBot features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.1
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    SmatBot
    Year Founded
    2015
    HQ Location
    Hyderabad, Telengana
    LinkedIn® Page
    www.linkedin.com
    34 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

SmatBot, a subsidiary of ByteQuark Solutions, is a leading player in the AI-Powered chatbot industry with a presence globally in the United States, Middle East, and India with 5000+ active users. Our

Users
No information available
Industries
No information available
Market Segment
  • 70% Small-Business
  • 26% Mid-Market
SmatBot features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.1
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
SmatBot
Year Founded
2015
HQ Location
Hyderabad, Telengana
LinkedIn® Page
www.linkedin.com
34 employees on LinkedIn®
Certainly
(11)4.8 out of 5
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Certainly is on a mission to help businesses build incredible user experiences for ecommerce, replacing clicks with conversations. The Certainly Conversational AI software connects seamlessly across

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 55% Mid-Market
    • 36% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Certainly Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    AI Technology
    3
    Automation
    3
    Easy Integrations
    3
    Integrations
    3
    AI Integration
    2
    Cons
    AI Limitations
    2
    Chatbot Limitations
    1
    Data Analytics Issues
    1
    Data Management
    1
    Developer Dependency
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Certainly features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 9.1
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Certainly
    Year Founded
    2017
    HQ Location
    Copenhagen , Capital Region
    Twitter
    @Certainly_io
    163 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    19 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Certainly is on a mission to help businesses build incredible user experiences for ecommerce, replacing clicks with conversations. The Certainly Conversational AI software connects seamlessly across

Users
No information available
Industries
No information available
Market Segment
  • 55% Mid-Market
  • 36% Small-Business
Certainly Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
AI Technology
3
Automation
3
Easy Integrations
3
Integrations
3
AI Integration
2
Cons
AI Limitations
2
Chatbot Limitations
1
Data Analytics Issues
1
Data Management
1
Developer Dependency
1
View All Pros and Cons
Certainly features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.1
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
Certainly
Year Founded
2017
HQ Location
Copenhagen , Capital Region
Twitter
@Certainly_io
163 Twitter followers
LinkedIn® Page
www.linkedin.com
19 employees on LinkedIn®
Dynamics 365 Customer Service
(31)4.4 out of 5
View top Consulting Services for Dynamics 365 Customer Service
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Microsoft Dynamics 365 Customer Service is a comprehensive solution designed to empower organizations to deliver exceptional, personalized customer support across multiple channels. By integrating adv

    Users
    No information available
    Industries
    • Information Technology and Services
    Market Segment
    • 48% Mid-Market
    • 29% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Dynamics 365 Customer Service Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Automation
    2
    Ease of Use
    2
    Efficiency
    2
    Helpful
    2
    Integrations
    2
    Cons
    Limited Customization
    2
    Limited Functionality
    2
    Not Intuitive
    2
    Difficult Setup
    1
    Inefficiency
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Dynamics 365 Customer Service features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 9.1
    9.2
    Lead Development
    Average: 8.5
    8.9
    Customization
    Average: 8.5
    8.3
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Microsoft
    Year Founded
    1975
    HQ Location
    Redmond, Washington
    Twitter
    @microsoft
    13,088,873 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    226,132 employees on LinkedIn®
    Ownership
    MSFT
Product Description
How are these determined?Information
This description is provided by the seller.

Microsoft Dynamics 365 Customer Service is a comprehensive solution designed to empower organizations to deliver exceptional, personalized customer support across multiple channels. By integrating adv

Users
No information available
Industries
  • Information Technology and Services
Market Segment
  • 48% Mid-Market
  • 29% Enterprise
Dynamics 365 Customer Service Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Automation
2
Ease of Use
2
Efficiency
2
Helpful
2
Integrations
2
Cons
Limited Customization
2
Limited Functionality
2
Not Intuitive
2
Difficult Setup
1
Inefficiency
1
View All Pros and Cons
Dynamics 365 Customer Service features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 9.1
9.2
Lead Development
Average: 8.5
8.9
Customization
Average: 8.5
8.3
Co-Browsing
Average: 8.1
Seller Details
Seller
Microsoft
Year Founded
1975
HQ Location
Redmond, Washington
Twitter
@microsoft
13,088,873 Twitter followers
LinkedIn® Page
www.linkedin.com
226,132 employees on LinkedIn®
Ownership
MSFT
Odoo Social Marketing
(25)4.0 out of 5
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Odoo Social Marketing is a comprehensive application designed to streamline the management of multiple social media accounts from a single, unified platform. It enables businesses to plan, monitor, an

    Users
    No information available
    Industries
    • Marketing and Advertising
    Market Segment
    • 64% Small-Business
    • 24% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Odoo Social Marketing Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Affordable
    2
    Ease of Use
    2
    Features
    2
    Affordability/Reasonable Prices
    1
    Chatbots
    1
    Cons
    AI Limitations
    1
    Insight Limitations
    1
    Lack of Analytics
    1
    Limited Templates
    1
    Missing Features
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Odoo Social Marketing features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.1
    3.0
    Lead Development
    Average: 8.5
    4.2
    Customization
    Average: 8.5
    5.0
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Odoo
    Year Founded
    2005
    HQ Location
    Brussels, Belgium
    Twitter
    @Odoo
    54,971 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    7,994 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Odoo Social Marketing is a comprehensive application designed to streamline the management of multiple social media accounts from a single, unified platform. It enables businesses to plan, monitor, an

Users
No information available
Industries
  • Marketing and Advertising
Market Segment
  • 64% Small-Business
  • 24% Mid-Market
Odoo Social Marketing Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Affordable
2
Ease of Use
2
Features
2
Affordability/Reasonable Prices
1
Chatbots
1
Cons
AI Limitations
1
Insight Limitations
1
Lack of Analytics
1
Limited Templates
1
Missing Features
1
View All Pros and Cons
Odoo Social Marketing features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.1
3.0
Lead Development
Average: 8.5
4.2
Customization
Average: 8.5
5.0
Co-Browsing
Average: 8.1
Seller Details
Seller
Odoo
Year Founded
2005
HQ Location
Brussels, Belgium
Twitter
@Odoo
54,971 Twitter followers
LinkedIn® Page
www.linkedin.com
7,994 employees on LinkedIn®
Sociocs
(7)4.9 out of 5
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Handle business texting, messaging app conversations, online reviews & questions, social media comments & replies, contact form submissions using a single tool.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 86% Small-Business
    • 14% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Sociocs Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Automation
    1
    Automation Features
    1
    Case Management
    1
    Centralized Management
    1
    Ease of Use
    1
    Cons
    This product has not yet received any negative sentiments.
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Sociocs features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.1
    8.3
    Lead Development
    Average: 8.5
    8.3
    Customization
    Average: 8.5
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Sociocs
    Year Founded
    2019
    HQ Location
    N/A
    Twitter
    @sociocs
    16 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Handle business texting, messaging app conversations, online reviews & questions, social media comments & replies, contact form submissions using a single tool.

Users
No information available
Industries
No information available
Market Segment
  • 86% Small-Business
  • 14% Mid-Market
Sociocs Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Automation
1
Automation Features
1
Case Management
1
Centralized Management
1
Ease of Use
1
Cons
This product has not yet received any negative sentiments.
View All Pros and Cons
Sociocs features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.1
8.3
Lead Development
Average: 8.5
8.3
Customization
Average: 8.5
0.0
No information available
Seller Details
Seller
Sociocs
Year Founded
2019
HQ Location
N/A
Twitter
@sociocs
16 Twitter followers
LinkedIn® Page
www.linkedin.com
2 employees on LinkedIn®
Anywhere365
(8)4.1 out of 5
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    What if you could reduce a significant percentage of your unnecessary customer dialogues and gain 65% more productivity in your contact center? With Anywhere365 you can leverage your existing Micro

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 38% Enterprise
    • 38% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Anywhere365 Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    3
    Efficiency
    3
    Features
    3
    Integrations
    3
    Easy Integrations
    2
    Cons
    Learning Curve
    4
    Complexity
    3
    Complex Usability
    3
    Difficult Setup
    3
    Steep Learning Curve
    3
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Anywhere365 features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.1
    8.9
    Lead Development
    Average: 8.5
    10.0
    Customization
    Average: 8.5
    6.7
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Anywhere365
    Year Founded
    2010
    HQ Location
    ROTTERDAM, ZH
    Twitter
    @ANYWHERE365
    1,174 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    313 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

What if you could reduce a significant percentage of your unnecessary customer dialogues and gain 65% more productivity in your contact center? With Anywhere365 you can leverage your existing Micro

Users
No information available
Industries
No information available
Market Segment
  • 38% Enterprise
  • 38% Small-Business
Anywhere365 Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
3
Efficiency
3
Features
3
Integrations
3
Easy Integrations
2
Cons
Learning Curve
4
Complexity
3
Complex Usability
3
Difficult Setup
3
Steep Learning Curve
3
View All Pros and Cons
Anywhere365 features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.1
8.9
Lead Development
Average: 8.5
10.0
Customization
Average: 8.5
6.7
Co-Browsing
Average: 8.1
Seller Details
Seller
Anywhere365
Year Founded
2010
HQ Location
ROTTERDAM, ZH
Twitter
@ANYWHERE365
1,174 Twitter followers
LinkedIn® Page
www.linkedin.com
313 employees on LinkedIn®
Captivated
(5)3.6 out of 5
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Captivated is an enterprise SMS solution for better communication with customers. It is meant for two-way, peer-to-peer communication, a trusted channel between users and their customers.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 80% Small-Business
    • 20% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Captivated Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    This product has not yet received any positive sentiments.
    Cons
    Quality Issues
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Captivated features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.1
    3.9
    Lead Development
    Average: 8.5
    5.0
    Customization
    Average: 8.5
    3.3
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Captivated
    Year Founded
    2014
    HQ Location
    Indianapolis, US
    Twitter
    @CaptivatedWorks
    71 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    17 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Captivated is an enterprise SMS solution for better communication with customers. It is meant for two-way, peer-to-peer communication, a trusted channel between users and their customers.

Users
No information available
Industries
No information available
Market Segment
  • 80% Small-Business
  • 20% Mid-Market
Captivated Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
This product has not yet received any positive sentiments.
Cons
Quality Issues
1
View All Pros and Cons
Captivated features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.1
3.9
Lead Development
Average: 8.5
5.0
Customization
Average: 8.5
3.3
Co-Browsing
Average: 8.1
Seller Details
Seller
Captivated
Year Founded
2014
HQ Location
Indianapolis, US
Twitter
@CaptivatedWorks
71 Twitter followers
LinkedIn® Page
www.linkedin.com
17 employees on LinkedIn®
Filters
Filter
Clear Filter
More Filters
Market Segments
All Segments
Small Business
Mid Market
Enterprise
Avg. Customer Review
Language
Pricing
Features
Sort by
Clear All
  • Segment
Clear Filter
More Filters
Market Segments
All Segments
Small Business
Mid Market
Enterprise
Avg. Customer Review
Language
Pricing
Features
Sort by
Clear All
444 Listings in Live Chat Available
  • Sort By:
    G2 Score

Recommended For You

Workleap
Salary.com
Payfactors
Deel Payroll
HiBob HRIS